TUTORIAL ON QUALITY CONTROL (MEE 405)

The objective of ISO-9000 family of Quality management is

a. Customer satisfaction
b. Employee satisfaction
c. Skill enhancement
d. Environmental issues

Software quality assurance consists of the auditing and reporting functions of management.
a) True
b) False

3. Who among the following suggested seven quality tools for controlling quality?

a. Juran
b. Kaoru Ishikawa
c. Dr. W. Edward Deming
d. Feigenbaum

4. Relaxed ambiance for group participation is observed in which type of brain storming sessions?

a. structured sessions
b. unstructured sessions
c. both a. and b.
d. none of the above

5. Which of the following is the limitation of Quality circle?

a. higher cost
b. training time and cost
c. development of leadership
d. all of the above

6. Which among the following depicts positive and negative relation between driving factor and
performance factor?

a. Scatter diagram
b. histogram
c. check sheet
d. none of the above

7. Pareto chart provides corrective action for high-frequency causes of problems.

a. True
b. False

8. various types of quality audits are:

a. Product
b. process
c. management (system)
d. all the above

9. when the auditor is an employee of the organization being audited (auditee), the audit is classified
as an ….. quality audit
a. internal
b. external
c. compliance
d. Both a & b

10. The most comprehensive type of audit is the ......... system audit, which examines suitability and
effectiveness of the system as a whole.
A) quantity
B) quality
C) Preliminary
D) sequential

11. Each of the three parties involved in an audit ......................... plays a role that contributes to its
success.
A) the client, the auditor, and the auditeer
B) the client, the auditor, and the auditee
C) the client, the moderator, and the auditee
D) the client, the auditor, and the auditee

12. An audit is usually conducted in three steps:

(1) A pre-examination or opening meeting with the auditee marks the beginning of the process.
(2) involves a suitability audit of the documented procedures against the selected reference standard.
(3) the auditor examines in depth the implementation of the quality system.

A) True
B) False

13. The audit final report should include, at a minimum, the following:
(choose the one NOT required)

1. Type of audit conducted

2. Characteristics of audit
3. Identification of involved parties: auditor, auditee, and third party
4. Audit team members
5. Critical nonconformities and other observations
6. Audit standards and reference documents used
7. Determination of proper corrective action(s)
8. Duration of audit

A) 1
B) 2
C) 4
D) 8

14. The time required and costs involved in an external audit are much higher as compared to internal
audits.
A) True
B) False

15. Audit is a fact-finding process that compares actual results with ......................

A) specified standards and plans

B) expected results
C) premature results
D) preliminary results

16. The ......... is also expected to provide the resources needed and select staff members to accompany
the auditors.

A) auditor
B) client
C) internal auditor
D) auditee

17. For the benefit of the organisation, quality auditing should only report non-conformances and
corrective actions, but should not highlight areas of good practice.

A) True
B) False

18. .............. is a planned and systematic set of activities necessary to provide adequate confidence that
products and services will conform to specified requirements and meet user needs.

A) Quality Assurance
B) Quality Control
C) Testing
D) All of above

19. It is not possible to have quality control without quality assurance.

A) True
B) False

20. Both quality assurance and quality control are separate and distinct from the internal audit
function.

A) True
B) False

21. The Cost of Quality, includes all costs associated with the .......... of product defects

A) prevention
B) identification
C) correction
D) All of above
22. Once installed, quality assurance would measure these processes to identify weaknesses, and then
correct those weaknesses to continually improve the process.

A) Estimation processes
B) Systematic processes
c) Requirements definition processes
D) Testing processes and standards
E) A,C,D

23. The following statements help differentiate quality control from quality assurance:

A) Quality control relates to a specific product or service.

B) Quality control verifies whether specific attribute(s) are in, or are not in, a specific product or
service.
C) Quality control does not identifies defects for the primary purpose of correcting defects.
D) Quality control is the responsibility of the customer.
E) A,B

24. Most important software quality factors.

a) Correctness – Extent to which a program satisfies its specifications and fulfills the user’s mission
objectives.
b) Reliability – Extent to which a program can be expected to perform its intended function with
required precision.
c) Feasibility – Is it feasible to build the product.
d) Usability – Effort required learning, operating, preparing input, and interpreting output of a
program.
e) A,B,D

25. Testing is NOT:

a) A stage/phase of the project

b) Just finding broken code
c) A final exam
d) Debugging
e) all the above

26. Variability is the "enemy" of quality – the concepts behind maturing a software development
process is to reduce variability.

A) True
B) False

27. The concept of measuring and reducing variability is commonly called .....

A) Controlling Variability
B) Statistical Process Control
C) HCS
D) RV - Reducing Variability
28. Control chart is a

a. Process monitoring tool

b. Process control tool
c. Both (a) and (b)
d. None of the above

29. The objective of ISO-9000 family of Quality management is

a. Customer satisfaction
b. Employee satisfaction
c. Skill enhancement
d. Environmental issues

30. Total Quality Management (TQM) focuses on

a. Employee
b. Customer
c. Both (a) and (b)
d. None of the above

31. Which of the following is responsible for quality objective?

a. Top level management

b. Middle level management
c. Frontline management
d. All of the above

32. The following is (are) the machine down time.

a. Waste
b. No material
c. Breakdown
d. All of the above

33. TQM & ISO both focuses on

a. Customer
b. Employee
c. Supplier
d. All of the above

34. While setting Quality objective, ________ to be considered.

a. Material quality
b. Customer need
c. Market demand
d. All of the above
35. _______ helps organization reduce employee turnover and absenteeism.

a. Job design
b. Training & development
c. Wage revision
d. All of the above

36. CMM stands for

a. Capability maturity model

b. Capability monitoring model
c. Capability measuring model
d. Capability matching model

37. Which of the following is for Environment management?

a. ISO-9000
b. ISO-14000
c. ISO-26000
d. ISO-31000

38. Quality is ______ variability.

a) opposite of
b) proportional to
c) reciprocal of
d) synonym of

39. Which one of these is a dimension of quality?

a) Performance
b) Hazard rate
c) Process Capability
d) Control limits

40. Performance of a product is _____

a) how long the product lasts
b) how easy it is to repair the product
c) how often the product fails
d) whether the product is capable of doing the intended job

41. Which one of these is not a component of quality?

a) Reliability
b) Durability
c) Acceptance sampling
d) Serviceability

42. What does reduced variability result in?

a) Increased failure rate
b) Decreased reliability
c) Fewer repair claims
d) Increased repair costs
43. Quality of a product is at its lowest when ____ quality component is neglected while it’s
manufacturing.
a) performance
b) reliability
c) aesthetics
d) serviceability

44. Quality characteristics are classified into variables and ________

a) constants
b) attributes
c) standards
d) specifications

45. ISO 14000 quality standard is related with

a. Environmental management systems

b. Automotive quality standards
c. Eliminating poor quality
d. Customer satisfaction

46. Which ISO standard is used in international automobile companies to set automotive quality
system standards ?

a. ISO 14000
b. TS 16949
c. ISO 9000
d. none of the above

47. What is quality assurance?

a. Quality assurance deals with activities which prove that products and services meet the required
quality standard
b. Quality assurance deals with activities which aim at customers satisfaction
c. Quality assurance deals with controlling the quality of products by inspection
d. All of the above

48. Which of the following statements is/are false?

1. Fault tree analysis method is used to determine reliability of product

2. The goal of Six Sigma is to reduce number of defects to 2.4 parts per billion
3. Six sigma is represented by normal distribution curve
4. Poka yoke is a policy which prevents occurrence of human errors

a. Only statement 3
b. Statement 2 and statement 3
c. Statement 1, 3 and 4
d. Only statement 2
49. Which quality management program is related to the maintenance of plants and equipment’s?

a. Environmental management systems

b. Fault tree analysis
c. Failure mode effect analysis
d. Total productive maintenance

50. The aim of Just-In-Time manufacturing principle is to eliminate

a. time wastage
b. labour wastage
c. cost of excessive inventory
d. all of the above

51. Control chart is a useful ______

a) manufacturing process
b) process monitoring technique
c) off-line quality control tool
d) part of acceptance sampling techniques

52. Quality assurance is related to _____

a) strategic activities to ensure the financial plans
b) set of activities that ensures that the services and product meet the requirements
c) set of activities that ensures that the supplier-customer quality issues are properly resolved
d) set of activities that include inspection and planning

53. “We can rely on mass inspection to control quality.”

a) True
b) False

54. Lack of constancy of purpose means ________

a) low short term profits
b) low long term profits
c) inferior strategically planning about the continuous improvement
d) lack of investment planning

55. The fundamental objective of the audit of a company is to:

(a). Protect the interests of the minority shareholders
(b). Detect and prevent errors and fraud
(c). Assess the effectiveness of the company’s performance
(d). Attest to the credibility of the company’s accounts

56. The concept of stewardship means that a company’s directors

(a). Are responsible for ensuring that the company complies with the law
(b). Are responsible for ensuring that the company pays its tax by the due date
(c). Safeguard the company’s assets and manage them on behalf of shareholders
(d). Report suspected fraud and money laundering to the authorities

57. Why do auditors concentrate their efforts on material items in accounts?

(a). Because they are easier to audit
(b). Because it reduces the audit time
(c). Because the risk to the accounts of their being incorrectly stated is greater
(d). Because the directors have asked for it

58. Which of the following is NOT the responsibility of a company’s directors?

(a). Reporting to the shareholders on the accuracy of the accounts
(b). Establishment of internal controls
(c). Keeping proper accounting records
(d). Supplying information and explanations to the auditor

59. International auditing standards are issued by the:

(a). International Accounting Standards Board
(b). Financial Accounting Standards Board
(c). International Audit and Assurance Standards Board
(d). Auditing Practices Board

60. Which one of the following is NOT a duty of the auditor?

(a).Duty to report to the company’s bankers
(b). Duty to report to the members
(c). Duty to sign the audit report
(d). Duty to report on any violation of law

61. As per SQC 1, for listed entity, engagement partner should be rotated every ____ year.

a. 5 b.8 c. 7 d.10

62. The ISO 9000 series of standards is a program that can be used for external quality assurance
purposes.
a) True
b) False

63. According to ISO 9001, the causes of nonconforming product should be

a) deleted
b) eliminated
c) identified
d) eliminated and identified

64. ISO 9001 is not concerned with ____________ of quality records.

a) collection
b) maintenance
c) verification
d) dis-positioning

65. Which of the following requires design control measures, such as holding and recording design
reviews and qualification tests?
a) CMM
b) ISO 9001
c) ISO 9000-3
d) None of the mentioned

66. _______ states that, where appropriate, adequate statistical techniques are identified and used to
verify the acceptability of process capability and product characteristics.
a) ISO 9001
b) ISO 9000-4
c) CMM
d) All of the mentioned

67. Process control is carried out

a. before production
b. during production
c. after production control
d. All of the above

68. Low cost, higher volume items requires

a. no inspection
b. little inspection
c. intensive inspection
d. 100% inspection

69. six sigma process has defect level below ______ defects per million opportunities.

a. 3.4
b. 4.5
c. 5.6
d. 6.7

70. What is the graph (frequency vs cell) shown below called as?

a. Bar diagram
b. Frequency histogram
c. Frequency bar chart
d. None of the above