R Karthik - Project - Organisation Behavior
R Karthik - Project - Organisation Behavior
Stress Management
Submitted by
R Karthik
B.B.A. LL.B. (2022-27), Division – B
PRN – 22010224095
In
April, 2024
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INDEX
1. Abstract 3
2. Introduction 4–6
4. Research Methodology 9- 10
5. Analysis 10 – 15
6. Conclusion 15 – 16
7. Suggestions 16
8. References 17- 18
ABSTRACT
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Stress is a widespread problem that affects people differently, especially in the workplace.
This study examines stress management from different angles and looks at its causes, effects
and solutions within organisational environments. Among other things, through extensive
literature review, this research identifies some of the main sources of work-related stress such
as workload requirements, interpersonal conflicts, job insecurity, role ambiguity, lack of
autonomy, long hours of work and failure to have effective support systems. The paper
demonstrates how stress negatively impacts on employee performance levels and job
satisfaction leading to poor organizational outcomes. Continuous strain may result in
memory losses or lapses or even health issues; it may cause employee absenteeism or
presenteeism for example; it may lower company productivity; increase worker quitting rates
etc., all which ultimately affect the success of an organization. To overcome these obstacles
this research suggests several measures which include mindfulness training programs,
flexible working hours and counseling services. Through mindfulness training staff members
are equipped with skills in reducing stress levels as well mastering emotional intelligence
whereas flexible working arrangements help employees achieve work-life balance as well as
being more satisfied with their jobs. Additionally, counselling offers an opportunity to discuss
personal and professional matters in a supportive atmosphere. The study further stresses the
importance of leadership in fostering a stress-conscious culture and supportiveness within
organizations. Efficient leaders can establish a work-life balance, be exemplars for good
coping strategies, provide resources and support systems, build community and
belongingness, and give feedback and recognition to employees. In conclusion, this research
demonstrates that teamwork between individual staff members and their employers is
essential in handling work-related stress. By making worker welfare a top preference as well
as having effective stress management programs, businesses can create healthier workplaces
that are more resilient hence improving both employee satisfaction and overall
organizational performance.
INTRODUCTION
Every individual experience all kinds of emotions throughout his lifetime. Although stress is
not said to be an emotion, it is a feeling which every individual through his lifetime goes
through and affects the functioning of an individual majorly. Stress is what happens to a
human body in case of any pressure or demand, whether it is physical, mental or emotional. It
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is normal and bound to happen with every individual which can have a positive or a negative
effect depending on the individual manages it. Some individuals can positively take on stress
and it ends up pushing people to do their best. However, when stress becomes constant or
overwhelming it can be very harmful for both physical and psychological well-being of an
individual as well as for the organisation’s performance. The World Health Organisation
defines stress to be “state of worry or mental tension caused by a difficult situation. Stress is
a natural human response that prompts us to address challenges and threats in our lives.
Everyone experiences stress to some degree. The way we respond to stress, however, makes a
big difference to our overall well-being.”
The mismanagement or not managing stress efficiently has adverse negative effects on a
human body which has the potential to destroy a human body. It has very dire consequences
on an individual’s physical, mental, emotional health and also the social health. Physically,
stress causes a series of bodily reactions such as increased heart rate, higher blood pressure
and abnormal cortisol levels. Staying under stress for long time may lead to chronic stress.
Chronic stress affects the whole body. It can have several physical or psychological
symptoms, which can make functioning on a daily basis more challenging.cThe type and
severity of symptoms vary considerably from person to person including cardiovascular
diseases, digestive system disorders, migraines, stiffness in the muscles, and exhaustion. As
stated earlier, the effects of stress do not stop here, it has very detrimental effect on an
individual’s mental health as well. Longer exposure to stress, without paying any heed to it
leads to mental disorders, depression, and majorly ends up affecting the cognitive function
affecting memory, concentration and decision-making abilities. When an individual is
severely affected mentally and physically, he is in a state of mind where he cannot
comprehend and control the roller coaster of emotions he’s undergoing. According to the
Stress in America 2020 survey by the American Psychological Association (APA), 65% of
people surveyed said the current uncertainty in the nation is stressful, and 60% are
overwhelmed by the issues the country is facing.
Considering all the adverse effects, it is thus of paramount importance that an individual aims
to manage his stress in an efficient manner. Stress management refers to the application of
various tactics and strategies that can help one cope with life’s daily pressures, strains, or
challenges in an effective way. It is a comprehensive approach aimed at enhancing the
physical, mental and emotional well-being of individuals by ensuring that they have the
necessary skills and resources for dealing with stress and crisis situations. Stress management
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entails developing an awareness of stressors, understanding their implications on health and
function, as well as implementing appropriate interventions to minimize its effects. These
may recognize ways to improve problem-solving abilities, prioritize tasks; manage time
effectively; or strengthen coping skills needed to handle challenging situations better.
Furthermore, relaxation technique such as deep breathing, meditation and exercise are also
used in stress management to facilitate calmness.
Stress management in an organisation is all the more important as an organisation does not
merely depend on strategic planning and efficient operations but majorly depends on the
dynamics of human behaviour at the workplace. It is essential in an organisation that it
respects the employees and creates a culture wherein their physical and mental well-being is
monitored which can ultimately reduce burnout and increase morale among the employees. It
is important that the various stress management techniques that are used be analysed in detail
to effectively come up with those practices that benefits an individual to manage stress.
LITERATURE REVIEW
(Sidle, 2008) aims at discussing the efficiency of stress management interventions in the
workplace, as it tries to establish the best methods to use. Sidle looks at different kinds
of intervention methods such as cognitive-behavioral techniques, mindfulness practices
and organizational support initiatives. This paper assesses how effective each of these
interventions is in reducing stress levels, increasing employees’ welfare and enhancing
organizational results. In this paper, Sidle argues that it is important for an organization
to customize its approaches to suit its specific needs and contexts like cultural aspects or
leadership style and job demands among others. The paper emphasizes on the role
played by workers’ participation and engagement in stress management programs if they
are to achieve their goals most effectively. The synthesis of existing research findings by
Sidle provides meaningful insights into designing and implementing workplace stress
management interventions thereby giving practical advice for organizations aiming at
creating healthier and more resilient working environments.
(Lephuong Ong, 2004) discuss about the multifaceted nature of stress management aiming
to offer a definition that is clear as well as significant. To this end, they review the
literature on stress management interventions that include cognitive-behavioural
strategies, relaxation techniques and organizational interventions. Stress management
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promotes overall well-being and resilience in individuals and organizations according to
Ong and Linden. The authors also talk about the possible positive effects of the
programs aimed at managing stress by relieving some physical impacts of stress on
individuals’ mental health and even improving work output levels. By synthesizing
various viewpoints along with empirical evidence, the work provides insights into the
underpinnings of stress management theory; it lays the groundwork for future research
towards intervention designs in this all-important area of study.
(Tetrick, L. E., & Winslow, C. J., 2015) explores the essential role played by employee
health and wellness in line with stress management interventions as well as workplace
health promotion programs. The paper is hinged on the primary, secondary and tertiary
intervention framework which was developed from the job demands-resources model by
Bakker and Demerouti (2007); it examines the different orientations and modes of
operations of stress management interventions and health promotion programs.
Interventions for stress management are aimed at reducing stress through the restoration
of depleted resources within a working environment. On the other hand, prevention-
oriented workplace health promotion programs aim to increase employees’ job or
personal resources. It is worth noting that there is an emerging trend where
organizations are integrating stress reduction measures with their workplace wellness
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initiatives, usually through primary or secondary means. Organizational-level
interventions have been shown to be relatively rare; however, this is not always the case
when they are combined with individual-level approaches since there is increasing
evidence on their efficacy in creating positive work environments. The paper concludes
by providing insights for future research directions and considerations for evaluation of
interventions emphasising the need for holistic approaches for stress management.
(Ramesar, S., Koortzen, P., & Oosthuizen, R. M. (2009) provides a rich understanding
into how emotions or emotional Intelligence (EI) impacts on the management and
development of stress among various groups of individuals, more so managers within
South African Banks. This article emphasizes the importance of emotional intelligence
in managing work related stress effectively. Employing the Emotional Quotient
Inventory (EQ-i) as well as Bar-On model, this study builds a theoretical ground that
brings out intrapersonal and interpersonal components plus coping strategies for
resilience. In addition, this study highlights the effect of emotions on job satisfaction
and productivity with a focus on managers who have power to influence the mood at
work. It recognizes that leaders experience different sources of stress and stresses the
necessity of emotional resources for dealing with these difficulties. Building from
Lazarus and Folkman’s coping theory, this study investigates how people comprehend
and handle stress with emphasis on reframing challenges into growth opportunities
through emotional intelligence. This also highlights the significance of emotional
intelligence in properly handling stress by managers. It has important findings regarding
how emotional intelligence affects stress management and implications for individuals
and organizations working to promote workplace well-being through strengthening
emotional intelligence skills.
(Michie, S. 2002) refers to the fact that stress can be caused by various factors, both
internal and external. Michie suggests that the environments having stressors is one of
the key causes of stress. Stress response can be initiated by situations perceived as
unpredictable, uncontrollable, ambiguous, involving conflict, loss or performance
expectations. Such acute stressors as an upcoming exam or a workload deadline could
be contrasted with chronic ones such as employment insecurity and family
responsibilities. Also, the extent of stress suffered is affected by individual physiological
mechanisms like “alarm reaction” and “adaptation”. Alarm reaction denotes the initial
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physiological reaction to an anticipated danger manifested through heightened muscle
tension, increased heart rate and breathing rate. This response is adaptive in case of
physical threats but can become problematic if it occurs due to psychological stressors
since socially acceptable coping mechanisms are needed.
On the other hand, adaptation process helps individuals stop responding when stimuli
cease to be viewed as threatening. Conversely, impaired adaptation will cause long-term
exposure to stressful situations that eventually lead to physical and mental fatigue.
Likewise, differences in personal qualities and resources also matter a lot in deciding
how much anxiety one has to endure. In conclusion, Michie stressed the fact that stress
is caused by a complex interplay between various factors.
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organization. Organizations need to implement preventive measures against stress and
create a supportive working environment if they want their employees to be healthy,
productive and achieve desired business outcomes.
(Jiménez, P., Winkler, B., & Dunkl, A. 2017) explains the concept of health-promoting
leadership, providing a different perspective on how leadership behavior interacts with
the environment at work to improve employee well-being. This paper aims at
identifying seven dimensions of health-promoting leadership, encompassing health
awareness, workload management, autonomy, recognition, sense of community,
fairness, and adherence to core values. The paper integrates these aspects into one
model, thereby emphasizing that a sound leadership can be viewed in multiple ways
depending on the nature of an organization’s culture.
What distinguishes the research is the creation and testing of a self-assessment
questionnaire aimed at capturing behavior strategies that promote health for those who
lead. The investigation indicates acceptable dimensionality values for all dimensions as
demonstrated by satisfactory reliability and validity coefficients. Moreover, structural
equation modeling confirms that promoting leadership health has a unified structure
with all its dimensions loading onto one main factor. This study offers promise for
improving organizational health by illuminating leaders’ ability to promote wellness and
by facilitating interventions aimed at creating enabling work environment.
RESEARCH METHODOLOGY
A qualitative approach was employed for this research whereby data was collected from
secondary sources such as articles journals and books. The primary task in this study is to
synthesize secondary data through analysis so that management of stress can be examined
with regard to organizational behaviour.
The qualitative nature of the research enabled us to understand in depth the available
literature, inspecting issues, methods, and insights related to the effectiveness and
implications of stress management in organizations. With the combination of information
from multiple resources, we aimed to offer a complete analysis of the theoretical frameworks,
practical applications, and actual-world impacts of those behavioural modification
techniques.
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Overall, this method of research enabled us to discover and elucidate the multifaceted
dynamics of stress management in companies, shedding light on their complexities,
challenges, and potential advantages in shaping individual behavior and organization
outcomes.
The following are the research objectives of the research conducted for this study:
ANALYSIS
1. To analyse the causes and sources of work-related stress and factors contributing to it
Workplace Demands: Primarily, there are so many aspects that contribute to the
workload demands because they appear as a volume and intensity of tasks which should
be done by employees within a specific period. These factors include the number of
tasks, their complexity, and deadlines. It is crucial to note that overload has been found
in many studies to play major role in causing such negative emotions as worries,
exhaustion, weariness and failure. Some common reasons associated with high
workload are unrealistic deadlines which are set by management, inadequate staffing
levels, poor task allocation or frequent interruptions/distractions during work.
Interpersonal Conflicts: In general, workplace interpersonal conflicts are also a major
source of stress. These disputes can occur when teammates have different characters,
ways of communicating or conflicting ambitions. Whether among colleagues,
subordinates and supervisors or departments, unresolved conflicts lead to increased
levels of anxiety, lowered morale and decreased output rates. An unhealthy work
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environment that affects the well-being of staff is created by such things as
misunderstandings, absence in communication, competition for resources and even
perceived bias by management.
Job Insecurity: Another significant stressor affecting employees’ psychological well-
being and job satisfaction is job insecurity. It results from factors such as organizational
restructuring, downsizing or economic instability. Job insecurity leads to feelings of
anxiety, depression and detachment among employees. Employee motivation and
commitment to their jobs decrease with fear of losing a job which impedes
organizational performance and stability leading to impeded organizational performance
and stability
Role ambiguity: Apart from these significant contributors to stress at a workplace
several other contributors majorly affect an individual’s performance at a workplace,
role ambiguity in one such factor that affects an individual. Ambiguous roles mean that
there is confusion or uncertainty about what you are supposed to do in your job.
Employees can feel frustrated and anxious when they don’t know their duties and how
they relate to the larger structure of a company. There may be employees who cannot
prioritize tasks well since they don’t understand their responsibilities because of role
ambiguity. Additionally, one’s ability to undertake team assignments as well as
coordinate efforts with others can be hampered.
Lacking autonomy: Moreover, lack of self-direction as far as their work environment is
concerned also negatively impacts worker motivation reducing job satisfaction. They
may feel helpless and powerless if they perceive themselves as being excluded from
decision-making processes or being unable to influence the conditions under which they
are working. Also, such situations make them become disengaged from work leading to
diminished motivation for and productivity in work. Centralized but rigid decision-
making structures, red tape, micromanagement, internal political correctness etc., often
contribute towards these feelings of powerlessness over one's work environment thereby
stifling innovativeness and creativity.
Longer working hours: Many workplaces have long working hours, especially where
deadlines are tight or there is a lot of stress. Working for longer time periods may lead to
tiredness in the body and mind, thus compromising employees’ health and well-being.
Also, too much time at work can impair work-life balance leading to strained
relationships and burnout. Despite efforts to enhance productivity, research suggests that
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long hours could actually reduce efficiency and increase the likelihood of errors or
accidents due to fatigue.
Inadequate support: On the other hand, lack of support from peers or supervisors can
also result in stress among employees thereby affecting their job satisfaction as well as
overall wellbeing. This makes them feel lonely or unqualified in their jobs when they
lack the necessary resources needed to succeed in their roles. Additionally, inadequate
feedback or recognition of what they contribute can hurt morale even more hence
affecting motivation levels which then leads into reduced performance and engagement.
Furthermore, absence of support destroys trust between teams thus reducing cohesion
thereby hindering communication and collaboration.
Addressing these stressors requires taking a multifaceted approach that gives priority to
the employees’ health and well-being. Organizations can take actions such as
clarification of job roles, empowerment of workers by giving them more autonomy in
their work, promoting flexible work schedules and remote working options, and
providing a staff support system that acknowledges efforts made. By addressing these
root causes of stress, organizations can develop a healthier and more productive
workplace atmosphere that rewards both workforce and organizational performance as
well.
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environment. On the other hand, workers exposed to unending pressure may feel
swamped, fatigued, and also drained emotionally thus leading to burnout emotions as well
as a lack of interest in their work. High job satisfaction and organizational commitment
can be enhanced when employee’s welfare is upheld by fostering an enabling working
atmosphere that supports stress reduction strategies at work. Similarly, offering choices,
empowering individuals with authority or autonomy and promoting work-life balance will
increase employee satisfaction besides maintaining general morale within a company.
Furthermore, the consequences of strain extend to organizational outcomes in general.
High levels of strain can result in increased exit rates which are costly due to recruitment,
training and lost productivity implications. Also tensed employees do not contribute
positively to the set organization goals thus lowering the organization’s innovation,
productivity and employee involvement Consequently, job stress shapes organizational
culture by influencing norms, values and behaviors within a workplace setting. It is
therefore mandatory for firms to place employee wellbeing on top agenda while creating
a supportive work environment and implementing effective management strategies to deal
with stress that will lead to success of an organization as whole. When firms focus on
both individual and organizational stress, they can create a healthier, more productive and
robust corporate culture that is beneficial to workers as well as the company at large.
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equips staff with strategies for incorporating mindfulness into their everyday lives which
result in lower anxiety levels while enhancing general mental fitness.
Flexible work arrangement in another intervention that aims at stress management. Such
an option gives employees more freedom in choosing their work hours and working
conditions, thus helping them in finding a balance between work and personal lives. For
instance, when employers allow remote working or offer flexible leave policies that
permit staff to adjust their hours of working, they can minimize sources of strain
associated with balancing jobs and lives. Besides enhancing satisfaction levels and
boosting employee morale, flexible arrangements also raise productivity and efficiency by
meeting preferences and demands of individuals. Furthermore, such practices prove that a
company cares about its workers’ welfare thus becoming attractive for best candidates on
the market who will stay once they are hired.
Another mode of stress intervention is through counselling in which workers can handle
stress by finding personal and work-related issues that cause stress. This will enable
employees to get help and acquire techniques of managing stress through the provision of
trained counsellors or mental health professionals. These services may include individual
therapy, group counselling, workshops or employee assistance programs meant for
addressing a variety of issues ranging from job related pressure to mental disorders. By
encouraging openness and support as opposed to stigmatizing mental health problems
organizations create an environment where employees feel valued in terms of self-care.
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accompanies mental wracking situations thereby allowing people to put more emphasis
on their sanity or psychological well-being.
Furthermore, it is so that leaders who can serve as examples of healthy coping strategies
and self-care are demonstrated. This includes taking regular breaks, practicing
mindfulness or meditation, and engaging in physical activity to reduce stress levels. By
doing these things themselves, leaders can encourage and energize their teams to
prioritize their self-care.
Additionally, good managers understand the need for providing resources and support
systems to help employees effectively handle stress. These include employee assistance
programs, counseling services; access to wellness resources like yoga or meditation
classes. The leaders therefore show this commitment towards the welfare of their staff
members hence creating a positive working environment.
Besides, leaders promote an environment in which people feel they belong and foster
togetherness. In addition to fostering feelings of connectedness and supportiveness,
bosses can help workers always stay in touch with them at their duties by promoting a
teamwork culture. This will mitigate the sense of isolation that is one of the major factors
causing stress in workplaces. The heads can do this through team building activities,
encouraging socializing among colleagues, and allowing personal conversations between
employees.
Moreover, effective managers understand the need for giving feedbacks and rewarding
employees on their achievements. This helps them to raise self-esteem and motivation
levels thus reducing stress and increasing job satisfaction. Like congratulating workers for
their hard-work putting across constructive criticism on how they performed duties well
or celebrating victories together as groups, organizations can celebrate success stories.
CONCLUSION
In conclusion, it can be seen that stress is a universal problem affecting people in different
ways especially in workplaces. This study has shown that it is important to address stress for
individual wellness and organizational efficiency through an extensive exploration of factors,
effects, and treatments connected with stress management.
The various causes of job-related stress highlighted by the research included workloads
pressures, lack of autonomy, role ambiguity, interpersonal conflicts as well as job uncertainty.
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These job strains are not only responsible for poor performance on the part of individuals but
also contribute to job dissatisfaction and overall outcomes within organizations.
Consequently, it is a must for organizations to come up with multi-level approaches aimed at
effectively dealing with these causal roots.
Some successful strategies for managing work-related stress include meditation teaching
sessions and the provision of counseling services in offices. Such measures assist employees
to cope with anxiety and strengthen general workplace environments conducive enough to
fostering employee welfare as well as high productivity. Moreover, it cannot be emphasized
enough that leadership plays a big part in fostering a stress aware culture and environment.
Effective leaders are instrumental in ensuring that employees feel appreciated, supported and
given the right tools to cope with stress. Leaders can make a significant difference in their
teams’ well-being and the success of the whole organization by leading by example, offering
resources and support structures, creating an atmosphere of belongingness and giving
feedback and recognition.
SUGGESTION
For effective workplace stress management, an all-inclusive and multi-dimensional strategy is
recommended. Organizations should opt for individual as well as organizational interventions
to foster a supportive and healthy work environment. On the other hand, organizations need
to focus on different ways of assisting their employees like group counseling, employee
assistance program, workshops, or individual therapy. They can also enable employees to
manage their personal and job-related strains. There is also the need for counseling services
such as individual therapy, group counselling, workshops or employee assistance programs.
Such services enable employees to address personal problems and job-related difficulties that
cause stress thereby enabling them to manage stress better.
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their private lives and work thereby reducing stress and enhancing job satisfaction. Moreover,
good leadership is pivotal in creating awareness and support for stress. Leaders need to be
exemplary by managing their stresses properly and self-caring. They should also promote
open communication, offer resources, and create support systems that encourage teamwork as
well as recognize and appreciate staff’s accomplishments. Through these multi-faceted
interventions, organizations can build a healthier more productive resilient workplace that
puts employee’s wellbeing first while improving overall organizational performance and
outputs.
REFERENCES
1. DATABASES
a) Jstor
b) Hein Online
c) Scopus
d) Google Scholar
2. BOOKS
a) Udai Pareek’s Understanding Organizational Behviour (Oxford University Press,
4th ed. 2018)
3. ONLINE SOURCES
a) https://www.samhsa.gov/dtac/disaster-response-template-toolkit/organizational-
individual-stress-management
b) https://haiilo.com/blog/workplace-stress-management/
c) https://www.quantumworkplace.com/future-of-work/7-ways-employees-can-
reduce-stress-in-the-workplace
d) https://www.welcoa.org/blog/benefits-stress-management-employees/
4. RESEARCH PAPERS
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a) Sidle, S. D. (2008). Workplace stress management interventions: What works best?.
Academy of Management Perspectives, 22(3), 111-112.
b) Ong, L., Linden, W., & Young, S. (2004). Stress management: what is it?. Journal
of psychosomatic research, 56(1), 133-137.
c) Barlow, D. H. (2007). Principles and practice of stress management. Guilford
Press.
d) Tetrick, L. E., & Winslow, C. J. (2015). Workplace stress management interventions
and health promotion. Annu. Rev. Organ. Psychol. Organ. Behav., 2(1), 583-603.
e) Ramesar, S., Koortzen, P., & Oosthuizen, R. M. (2009). The relationship between
emotional intelligence and stress management. SA Journal of Industrial Psychology,
35(1), 39-48.
f) Michie, S. (2002). Causes and management of stress at work. Occupational and
environmental medicine, 59(1), 67-72.
g) Panigrahi, C. M. A. (2016). Managing stress at workplace. Journal of Management
Research and Analysis, 3(4), 154-160.
h) Jiménez, P., Winkler, B., & Dunkl, A. (2017). Creating a healthy working
environment with leadership: the concept of health-promoting leadership. The
International Journal of Human Resource Management, 28(17), 2430-2448.
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