| POOL CARE HANDBOOK

Congratulations!
THANK YOU FOR YOUR PURCHASE OF AN IMAGINE POOLS ™ SWIMMING POOL.

We have set out in this Handbook some important information that you should be
aware of in order to protect and maintain your Imagine Pools™ swimming pool. Please
read this Handbook and keep it in a safe place as a point of reference. If you maintain
your Imagine Pools™ swimming pool correctly, it will provide you with years of fun and
enjoyment.

Your Imagine Pools™ swimming pool is covered by warranties for the purchaser of the
swimming pool. In order to preserve the warranties there are some basic steps that
are set out in this Handbook that you need to undertake in order to maintain your
warranties (refer to the Warranty section in this Handbook for the complete conditions
that apply).

You will find a Warranty Card enclosed in the packet sent to you. In order for you to have
a valid warranty you must post the Warranty Card to us within 3 months of receiving
this letter. You should have also recieved a stamped, self-addressed envelope to use in
returning the completed Warranty Card.

Important notes on water maintenance

Maintaining the quality of the water in your Imagine Pools™ swimming pool is critical for the following
reasons:

1. Untreated or improperly treated swimming pool water can pose a health

hazard, causing serious injury or death.
2. Untreated or improperly treated swimming pool water can damage your
Imagine Pools swimming pool and void your warranty.

We wish you and your family good health and happiness, and hope that your Imagine Pools™ swimming
pool provides you with many years of family fun and enjoyment.

Kindest Regards,
The Team at Imagine Pools™

POOL CARE HANDBOOK | PAGE 1

 | WARNING, NOTICE & DISCLAIMER

Imagine Pools™ provides the following warning:

• In no event shall the manufacturer or any entity affiliated with Imagine Pools™ be held liable for
damage to property, lost profits, injury, injury to goodwill and or any other special incidental or
consequential damages resulting from advice or instructions contained in this Handbook.
• Always refer to the Owner Instructions provided to you by the supplier for the correct operating
procedures of all pool equipment, supplies and the use of chemicals.
• This manual is provided as “suggestions” only.

Imagine Pools™ provides the following Notice and Disclaimer

to customers of the non-relationship between Dealer and
Manufacturer hereinafter referred to as “Imagine Pools™”:
• This notice and disclaimer is made to all retail customers and buyers of products manufactured
by Imagine Pools™. You are by this notice advised that independent Dealers and dealerships sell
products manufactured by Imagine Pools™.
• Each Dealer is an independent business, which is completely separate from the manufacturer of
Imagine Pools™. Each Dealer is an independent contractor, and no Dealer is an owner, agent (in
fact or law), or employee of Imagine Pools™, the manufacturer.
• Imagine Pools™, the manufacturer, hereby disclaims any liability for an intentional or negligent act
by any Imagine Pools™ Dealer or dealership or any damage to any Imagine Pool™ caused by an
act of any Dealer or dealership. Imagine Pools™ will not be responsible or liable for any damages
caused by any Dealer or dealership.
• Imagine Pools™, as the manufacturer, offers a separate warranty to all customers and buyers of
Imagine Pools™ swimming pools. That warranty offered by Imagine Pools™, the manufacturer,
is separate and apart from other or additional warranty or guarantee offered by any Dealer or
dealership.
• Any statement in any advertisement, literature, brochure, or website should not be interpreted
or construed to expressly or impliedly create any relationship between Imagine Pools™ and any
Dealer or dealership contrary to this notice and disclaimer.

PAGE 2 | SAFETY FIRST

 | IMPORTANT INFORMATION

Serious injury and death can result from unsafe use of pools, pool equipment and associated products.
The following are some examples.

Drowning
In the US, each year, nationwide, about 300 children under 5 years old drown in swimming pools,
usually in a pool owned by their family. In addition, more than 2,000 children in that age group are
treated in hospital emergency rooms for submersion injuries. The water depth of any pool is sufficient
for drowning to occur.

For additional information or publications released by the U.S. Consumer Product Safety Commission
on preventing child drownings, please visit www.cpsc.gov.

Paralysis
Diving or sliding, alcohol consumption, horseplay, or roughhousing in and around swimming pools may
lead to serious neck and spinal injuries including paralysis, in the form of quadriplegia or paraplegia.
Inform family and guests who will use your pool of the safety rules you have established.

Fires and Burns

The chemicals needed to maintain your water chemistry are potentially harmful when stored or used
improperly. If mixed with other chemicals, explosion and fire can occur. Read the labels on the chemical
containers and follow manufacturers’ instructions. Always store chemicals out of the reach of children.

Electrical Shock and Execution

Water is an excellent conductor of electricity. Electrical shock or electrocution can occur in a pool if
live electrical current flowing through appliances comes in contact with the water. Make sure electrical
devices are protected by a ground fault circuit interrupter (GFCI).

Important: Establish safety rules for the use of your swimming pool and enforce them. Help ensure
your family and guests are not victims of any of these unfortunate accidents.

SAFETY FIRST | PAGE 3

 | IMPORTANT INFORMATION

The following is a list of Safety Tips to help in preventing a drowning. Please also visit the United
States Consumer Product Safety Commission website at www.cpsc.gov for further information.

• Always watch your children and never • Install exit alarms and self-closing, self-
leave them unattended. latching devices on the doors of your
home that provide direct access to your
• Do not allow anyone of any age to swim swimming pool.
alone no matter how experienced they are
as swimmers. • Use a swimming pool alarm that
sounds upon detection of accidental or
• Accidents can occur in a swimming pool unauthorized entrance into the water.
and even the most experienced swimmers
are at risk of drowning. • Make certain that all doors leading from
the house to the pool area have a self-
• Do not swim while intoxicated or closing and/or self-latching mechanism
otherwise impaired. above the reach of small children no lower
• Have a phone close by at all times as it will than 60” above the ground to protect
provide quicker access to a medical facility against all unauthorized entry and use.
in case of an emergency. • Use an approved ASTM F1346-91
• If a child is missing, check the pool first as compliant safety pool cover.
every second can count. • Maintain pool and spa covers in working
• Share safety instructions with family, order.
friends and neighbors. • Ensure the pool and spa you use have
• Learn to swim and teach your children and code compliant anti-entrapment drain
other family members how to swim. covers.

• Know how to perform CPR on children and • Have life-saving equipment such as life
adults. rings or reaching poles available for use.

• Understand the basics of life saving so that • Do not rely on plastic inner tubes,
you can assist in a pool emergency. inflatable armbands, or other toys to
prevent drowning accidents.
• Install an enclosure at least 60 inches tall
around your pool that isolates access to • When the pool is not in use, the pool
the pool and/or spa owner is responsible for safeguarding the
pool.
• Use self-closing and self-latching gates on
the fence.

PAGE 4 | SAFETY FIRST

 | IMPORTANT INFORMATION

Diving and Jumping Guidelines

Imagine Pools™ swimming pools and spas are not designed as diving pools or pools to jump into.
This means that each Imagine Pools™ swimming pool is not designed for users to dive or jump into.
Instead, pre-molded steps are designed into all swimming pools to enable access both in and out of
the swimming pool. The only pool that is an exception is The Celebration™ model, which have been
designed for carefully jumping into the deep end of the swimming pool under safe conditions.

Imagine Pools™ are designated as a non-diving or jumping pool and therefore no diving or jumping
of any type should be performed in any Imagine Pools™ swimming pool. Diving or jumping into
the pool could result in serious injury, paralysis or death.

If you have had The Celebration™ model installed, then the swimming pool has been designed
for carefully jumping into the deep end of the swimming pool under safe conditions. Please review
the conditions for using The Celebration™ model below prior to use. If you are uncertain of which
swimming pool you have installed please contact Imagine Pools™ or visit us at www.imaginepools.
com to ascertain which pool you have installed.

THE FOLLOWING CONDITIONS APPLY TO THE CELEBR ATION™ MODEL ONLY:

• ANSI/NSPI standards for in-ground residential pools require that all diving equipment be used
and installed in accordance with the recommendations and instructions of the diving board
manufacturer. Consult such recommendations and instructions before installing or using diving
equipment on The Celebration™ model.
• Be sure that all swimming pool users are familiar with the contours and dimensions of the
swimming pool bottom before diving head first into the swimming pool.
• When diving, be sure to hold your head up, arms up and steer up with your hands.
Remember when you dive down you must steer up to avoid serious injury.
• Practice carefully before you dive headfirst.
• Test the diving board for its spring before using.
• Dive straight ahead and not off to the side of a diving board.
• DO NOT dive into the shallow end of the pool.
• DO NOT dive from any other place than the center of the deep end of the swimming pool.
• DO NOT dive into the swimming pool without first checking for any underwater obstructions.
• DO NOT dive or slide headfirst out through any objects such as inner tubes.
• DO NOT dive backwards or in reverse. The Celebration™ model is not designed for this.
• DO NOT run and dive.
• DO NOT dive alone.

SAFETY FIRST | PAGE 5

 | IMPORTANT INFORMATION

Pool Slide Guidelines

Imagine Pools™ swimming pools and spas are not designed for pool slides. This means that each
Imagine Pools™ swimming pool is not designed for the installation and use of a pool slide. Installing a
slide into a Imagine Pools™ swimming pool could result in serious injury, paralysis or death.

Other Safety Guidelines

• Uses of alcohol or drugs do not mix with swimming pool activities and could result in serious
injury or death.
• Never allow anyone to use the swimming pool under the influence of alcohol or drugs.
• Have a complete first aid kit at the swimming pool and be able to understand how to properly
use its contents.
• Post a list of emergency telephone numbers by the phone nearest the swimming pool. The list
should include the names and telephone numbers of the nearest physician, ambulance service,
hospital, police and fire or rescue unit.
• At minimum one responsible person should be trained in artificial respiration and or
cardiopulmonary resuscitation (CPR).

Pool Fencing
It is critical for everyone’s safety that you are aware of your legal obligations in terms of fencing your
swimming pool. In many jurisdictions no water may go into a pool until it is properly fenced.

There are strict laws in relation to the fencing of swimming pools. It is critical that you investigate with
your local Council or Authority the fencing laws that apply to your location.

PAGE 6 | SAFETY FIRST

 | WATER CHEMISTRY

Overview
It is important to be aware that untreated or Chemically balancing the water to ensure it
improperly treated pool water can be a health is neutral for swimmers, the Imagine Pools™
threat that could cause serious injury or death. swimming pool itself and pool equipment;
Chemically balanced and sanitized water, on the
Sanitizing the water to oxidize contaminants;
other hand, will provide a healthy and visually
appealing environment for you, your family and Filtering the water to remove oxidized
friends. contaminants;
Regular testing and balancing your water to
Pool water can be contaminated with algae and ensure that all acceptable levels are being
bacteria from a variety of sources, including maintained.
wind, top-off water and swimmers. Controlling
these influences is an ongoing requirement and
involves:

Water Balance
Your Imagine Pools™ swimming pool is a water
container and the water it contains must be
suitable for the Swimmers and pool users and for
your Imagine Pools swimming pool.

Balanced water means that its chemical demands

have been met. If the chemical levels are too
low the water will aggressively seek the products
it needs by attacking and damaging the pool
surface and equipment. At the other end of the
scale, high chemical levels will precipitate from
the water and damage the pool surface and
equipment.

Out of balance water can therefore cause

expensive damage to your Imagine Pools™
swimming pool and equipment, and may also
inhibit the sanitation process. In simple terms,
a scientific water balance program suggests
that you should balance the following variables:

pH
Total Alkalinity
Calcium Hardness

POOL CARE | PAGE 7

 | WATER CHEMISTRY

NEUTRAL
ACIDS PURE WATER ALKALIS
INCREASINGLY ACIDIC INCREASINGLY ALKALI

1 2 3 4 5 6 7 8 9 10 11 12 13 14

pH
pH is a measure of how much acid or alkaline exists in the water. The pH scale above ranges from 1 to
14, with 7 being neutral. Values below 7 are acidic and values above 7 are alkaline.

With pool water we are seeking a pH balance suitable to

the pool users, the Imagine Pools™ swimming pool and the HIGH pH LEVELS CAN CAUSE:
sanitizer used. Imagine Pools™ strictly recommends a pH
level of between 7.2 and 7.6. Cause swimmer discomfort
Interfere with the sterilization
Topping off your pool, heavy rain, heavy bathing loads action of your pool sanitizer
and chemical additions can all change the pH level of your Damage your Imagine Pools™
pool water. pH must be kept within the operating range; swimming pool
if the pH is too high or too low it could cause swimmer
discomfort, interferance and damage to your Imagine
Pools™ swimming pool.

Regardless of the chlorine type or chlorinator process you use, any pH drift above 7.2 to 7.6
will inhibit the sanitizing effect of your chlorine and damage your Imagine Pools™ swimming
pool. In that regard, in order to maintain your Imagine Pools™ Warranty on your Imagine Pools™
swimming pool, you must maintain a pH level of 7.2 to 7.6. You must keep a monthly written
record of the levels in the pool in order to not invalidate your warranty.

Total Alkalinity
This is a measure of bicarbonates, carbonates and hydroxides in your water. The recommended range
is 80 to 120 parts per million with 100 parts per million being ideal. In that regard, in order to maintain
your Imagine Pools™ Warranty on your Imagine Pools swimming pool, you must maintain the total
alkalinity between 80 to 120 parts per million. You must keep a monthly written record of the levels in
the pool in order to not invalidate your Imagine Pools Warranty.
Lower total alkalinity will lead to the water attacking the walls of the Imagine Pools™ swimming pool.
Low levels will also cause the pH levels to be very unstable with small additions of chemicals resulting
in major shifts in the pH values.

PAGE 8 | POOL CARE

 | WATER CHEMISTRY

THE RELATIONSHIP BETWEEN

pH & Total Alkalinity
There is a relationship between pH
and total alkalinity, and because of
this, these two chemical components
need to be adjusted together. The
levels you are seeking to maintain
are:
pH between 7.2 to 7.6
Total alkalinity between 80 to
120 part per million

Acid is used to lower pH. An example is hydrochloric acid. Both will effectively lower the
pH and total alkalinity. If using hydrochloric acid to lower pH, it is vital that it be diluted
(one part of acid to ten parts of water) prior to adding to the pool. Note that the filter
should be running during addition and at least for one hour afterwards to ensure adequate
mixing. No other types of acid should ever be used for pH or total alkalinity adjustment.

Calcium
Calcium naturally occurs in water. Different areas of the country
have higher and lower levels of calcium in the water. The
higher the calcium concentration in the water, the more prone
the pool is to calcium leeching. When the pH is maintained
between 7.2 and 7.6 the calcium is balanced in the water.
Calcium levels should be maintained between 150 – 200 parts
per million.

When the pH rises above 7.6, calcium begins to leech out of

the water and cling to the swimming pool surface. The higher
the pH is allowed to go, the more pronounced the calcification
can become. Obviously the problem occurs more often in areas
with higher natural concentrations of calcium in the water (also
known as hard water).

All that is required for calcium to fall out of solution creating

a layer of scale is a pH of 7.6 or higher and calcium hardness
over 150 parts per million. The higher the levels, the more
pronounced the problem will be. The current guidelines being
used for adding calcium to water are based on concrete
pool guidelines. There should really be no reason why you
should add calcium chloride to your water for an Imagine
Pools™ swimming pool.

POOL CARE | PAGE 9

 | WATER CHEMISTRY

Please be aware that many pool stores, mass merchants, and

mobile service companies do not know how to correctly care
for fiberglass pools.

If a swimming pool is exposed to high pH levels then an

inconsistent discoloration below the waterline can occur.
This whitening is due to calcium leeching from the pool water
and clinging to the walls, steps and floor of the pool. It can
be seen as a streak or solid area and is especially noticeable
when the water level is lowered and the calcium dries.

If the swimming pool is exposed to high pH levels and a

discoloration starts to occur the problem can be treated in
the early stage, say 1 to 3 months, with chemical treatments.

If the swimming pool is maintained with very high pH over

a period of time, longer than 3 months then the problem
can turn severe. The calcium begins to combine with the
pool chlorine producing a chemical salt known as calcium
chloride. This is shown as CaCI2 and is a salt of calcium and BEFORE SANDING
chlorine. This salt attaches itself to the pool surface and
causes the surface to appear significantly lighter especially
when dehydrated. In advanced cases the calcium chloride is
so bad that the pool even when hydrated (full of water) still
shows the whitening.

If the pool has advanced calcium chloride but the gelcoat

returns to normal when hydrated, then the pool can be
treated using chemicals. It will take up to 6 months to allow
the treatment to totally dissolve the calcium chloride.

If the gelcoat has severe damage by scale and it is visible

when hydrated then the solution is to remove the scale from
the surface of the pool. To date we have not been able to
identify a chemical solution for the scale removal. As a result,
the surface needs to be buffed and polished to remove the
scale build up and then to restore the luster of the pool
surface. It is however very important that you speak with your
builder before draining the pool (see section: “Important
Information: Do Not Empty Your Swimming Pool”).

AFTER SANDING

PAGE 10 | POOL CARE

 | WATER CHEMISTRY

Sanitizer
Chlorine is the most commonly used water sanitizer in the world. There are many forms of this highly
effective product, including:

Granular chlorine (calcium hypochlorite) – granular chlorine can raise calcium levels;
Liquid chlorine (sodium hypochlorite);
Stabilized chlorine (chlorine in two forms “dichlor” granular chlorine approximately
60% active and “trichlor” slow dissolving tablets approximately 90% active);
Salt water chlorinators – these units produce chlorine through electrolysis of salt in the
pool water.

Whatever form of chlorine you use, for it to work requires the pH to be in the correct range, and
sufficient quantities of chlorine. It is recommended that free chlorine levels are maintained
between 1 to 2 parts per million. Chlorine levels should not exceed 5 parts per million as this can
damage the Imagine Pools swimming pool. To check Free Available Chlorine use a DPD test kit.

Stabilizer
Ultra-violet light attacks chlorine. Stabilizing pool water reduces the amount of chlorine destroyed by
sunlight. Up to 5 parts per million of free available chlorine can be destroyed in three hours in strong
sunlight.
For health and financial reasons it is important to overcome this effect as much as possible. Stabilizing
the water is strongly recommended in all outdoor pools. For the initial stabilizing of a new pool, you
want to achieve the recommended level of 30 to 50 parts per million.
Stabilizer is lost through splash out and backwashing of the filter, and so will need to be replaced,
especially during the swimming season. To do this it is necessary to first test for residual levels in the
water.
As you only need stabilizer in warmer months, adjust the level at the beginning of the swimming
season and check it every few months during the season. Of course, if you have to pump out water, or
lose a lot through splash out and backwashing more frequent testing and adjusting will be required.

Chemical Additions
As a general rule you are far better off adding small amounts of chemicals, running
the filter and testing the effect after several hours. Attempting large chemical
changes by adding large amounts of chemicals can result in big problems.

Note: When adding or diluting chemicals to the pool, always add chemicals to the water - never
water to chemicals. Never mix chemicals with other chemicals. Explpsions have been known to occur
resulting in injury or death.

POOL CARE | PAGE 11

 | POOL OPERATION BASICS

Skimmer
Your Imagine Pools™ swimming pool (also known as a Fiber-Reinforced Composite Pool) will have
a skimmer located on the side of the pool. The skimmer is the point at which water is drawn from
the pool by the pump and is the key to proper circulation. The skimmer is designed to trap floating
debris from the water surface in a basket. The basket can be removed from the skimmer and
emptied.
The skimmer basket will also trap debris that is vacuumed from the floor of the pool by a manual
cleaning vacuum or some automatic pool cleaners. A plate is inserted into the skimmer over the
basket in order to create a suction point for the manual cleaning vacuum or some automatic pool
cleaners. You should check the skimmer basket regularly and empty debris from it so as not to
impede the operation of the pump.

Pump
Once through the skimmer the water travels along the suction line to the pump itself. At this point
there is a basket built into the pump to trap any debris that managed to get through the skimmer
basket. This is called the hair and lint basket and it is designed to trap finer particles of debris.
Again, this basket is removable and should be cleaned regularly. Please refer to the Pump Operation
Manual for specific operation and maintenance instructions.

Filter
Water then passes into the filter for the filtration and removal of even finer particles from the water.
Filters are generally sand type filters or cartridge type filters. Most filters have a pressure gauge
built into the filter that will tell you when to clean the filter. The more clogged the filter becomes the
higher the pressure will become and this is normally indicated on the pressure gauge.

PAGE 12 | POOL CARE

 | POOL OPERATION BASICS

Sand Filter
Cleaning a sand filter is easy. Simply turn off the pump and position the handle at the top of the filter
to the backwash position. Turn the pump on and you will see the dirty water rushing out through
the backwash line. Most filters have a sight glass where you can view this happening. Normally,
backwashing for 3-4 minutes is sufficient. Turn the pump off and move the handle to rinse and run
the pump for about 20 seconds. Again turn the pump off and return the handle to the original filter
position and turn the pump on again.
Please don’t wander off while you’re backwashing because the water could quickly drop below the
level of the skimmer box and run the pump dry. Please refer to the Manufacturer’s Operation Manual
for specific operation and maintenance instructions.

Cartridge Filter
The cartridge filter has to be removed from its housing in order to clean it. Usually this requires
undoing a clamp from the top of the filter and removing the lid. You can then extract the cartridge
filter for cleaning. A hose is all you need to wash away the debris that is trapped in the folds of the
cartridge filter. Sometimes it helps to slightly open up the folds in the cartridge with your fingers to
get the hose right in to thoroughly clean the cartridge. The pump must be off through the entire
procedure. Once the cartridge filter is clean, re-assemble the cartridge filter and replace the lid and
clamp. There will be some trapped air inside the filter housing.
This can be expelled by opening up an air bleed on the top of the lid. Turn the pump on and the air
will hiss out of the air bleed. Continue until water spurts out and when this happens, tighten up the
air bleed. You’re back in business. Please refer to the Manufacturer’s Operation Manual for specific
operation and maintenance instructions.

Sanitizer
The clean filtered water will now return to the pool via the return line, but first it will normally be
sanitized. One of the most common systems is a salt chlorinator. The salt chlorinator cell is installed
in the return line and produces chlorine from the salt water by means of electrolysis. Please refer to
the Manufacturer’s Operation Manual for specific operation and maintenance instructions.

Other sanitizing systems are also available. Please refer to these specific Manuals for operation and
maintenance instructions.

The clean filtered sanitized water is now on the way back to the pool via the return line. The return
line is usually divided at this point into the water returns to the pool via several return jets. It’s a good
idea to have one of these jets adjusted to move surface water toward the skimmer and one adjusted
toward the floor to move any debris on the floor. Thus, the cycle is complete and if you run your
filtration system the correct amount of time according to the size of the pool, usage and temperature
conditions you should have very few problems.

POOL CARE | PAGE 13

 | CARING FOR YOUR POOL

Do not empty your swimming pool

It is critical that you do not empty your swimming pool or lower the level of the swimming pool water
below the skimmer box; to do so will void your Imagine Pools™ Warranty. Imagine Pools™ swimming
pools are designed to be a membrane in the ground between the earth and the water.

To remove the support of either the earth or part of the water will place enormous strain on the
structural integrity of the Imagine Pools™ swimming pool resulting in possible damage to the structure
of the pool.

Emptying or lowering the water below the skimmer box should only be done under the supervision
of your Imagine Pools™ pool builder. If in doubt, contact the manufacturer, Imagine Pools™ for advice.

If you empty your Imagine Pools™ swimming pool without the supervision of an Imagine Pools™
manufacturing representative and damage occurs, then your swimming pool will not be covered by
the Imagine Pools™ Warranty.

Standpipe / Sump Tube

Your Imagine Pools™ swimming pool should have been installed with a standpipe / sump tube.
This is a pipe that travels to the bottom of the Imagine Pools™ swimming pool and enables you
to measure the height of any underground water. The standpipe/ sump tube will also enable you to
use a pump to remove water around the pool should there be a build-up of ground water around
the pool.

Excessive ground water around your swimming pool may cause structural damage to your Imagine
Pools™ swimming pool that will not be covered by the Imagine Pools™ Warranty.

Drainage
It is important that when you are installing your swimming pool and undertaking any landscaping work
that you keep in mind the drainage of surface water. You must ensure that surface water does not
run towards your swimming pool but rather away from the swimming pool. You must install sufficient
drainage to keep the area around your swimming pool free of heavy surface and sub-surface water.

Excessive water around your swimming pool may cause structural damage to your Imagine Pools™
swimming pool that will not be covered by the Imagine Pools™ Warranty.

PAGE 14 | POOL CARE

 | CARING FOR YOUR POOL

Modifications and Repairs

The good thing about an Imagine Pools™ swimming pool is that it is relatively simple to repair should
any damage occur.

A certified Imagine Pools™ technician can only undertake repairs on an Imagine Pools™ swimming pool.
Should you have any repair issues please contact Imagine Pools™ directly. To have repairs undertaken
by someone not authorized by Imagine Pools™ may void your Imagine Pools™ Warranty. Please note
that all warranty claims must be received in writing and accompanied by supporting information
including pictures.

Winterizing
In some regions it is perfectly okay to leave your pool running all year long. In other colder climates,
winterizing your pool is highly recommended. To insure proper winterizing you must first make sure
that any rainwater naturally drains away from your pool. Then a regiment using skimmer plugs, and
return plugs with a combination of blowing out the lines is used. Please follow your Imagine Pools™
Dealer recommendation for winterization. This will vary due to climate.

POOL CARE | PAGE 15

 | LIMITED WARRANTY

IMAGINE POOLS LIMITED WARRANTY

Imagine Pools Manufacturing North America Inc. (hereafter referred to as “Imagine Pools”) provides the
following standard limited warranties (each as defined below and, collectively, the “Limited Warranty”) to the
original retail purchaser or Authorized Transferee (as defined in Section C(4) below) (as applicable, the “Retail
Purchaser”) of its products listed below on the following terms:

A. STRUCTURAL LIMITED WARRANTIES

1. Structural Limited Warranties. Subject to the exclusions and conditions listed herein, Imagine Pools
warrants the structural soundness of its Fiber-Reinforced Pool shell (“Composite Pool”) against water loss
caused by (a) defects in manufacturing workmanship and materials or (b) osmosis for the lifetime of the Retail
Purchaser of the Composite Pool (but in no event less than 35 years) so long as the Composite Pool is owned
by the Retail Purchaser. Subject to the exclusions and conditions listed herein, Imagine Pools warrants the
structural soundness of its Standard Pool shell (“Standard Pool” and, together with the Composite Pool, the
“Pool”) against water loss caused by defects in manufacturing workmanship and materials (but not against
water loss caused by osmosis) for a period of 20 years from the date of purchase by the Retail Purchaser so long
as the Standard Pool is owned by the Retail Purchaser (the “Standard Pool Limited Warranty” and, together with
the Composite Pool Limited Warranty, the “Structural Limited Warranty”).

2. Required Retail Purchaser Actions Under Structural Limited Warranty. To obtain Structural Limited
Warranty services, the Retail Purchaser must (a) return a completed warranty card prior to any Structural Limited
Warranty services and within six (6) months of delivery of the Pool; (b) notify Imagine Pools in writing within
seven (7) days of becoming aware of a potential Structural Limited Warranty claim; (c) provide Imagine Pools
and/or its affiliates, agents or subcontractors a reasonable opportunity to inspect the Pool and the installation
or use thereof and records kept in connection therewith and (d) have paid Imagine Pools or its designated sales
affiliate the Purchase Price (as defined in Section (C)(3)) for the Pool in full (collectively, the “Retail Purchaser
Structural Limited Warranty Actions”). The Imagine Pools mailing address, warranty department and address
and warranty telephone number for purposes of the foregoing are as follows:

Imagine Pools Warranty Department

2901 Leisure Island Way, Knoxville, TN 37914
(865) 281-1511

3. Exclusions to Structural Limited Warranty. The Structural Limited Warranty shall not apply in
connection with any of the following:
(a) failure to complete any of the Retail Purchaser Structural Limited Warranty Actions above;
(b) damages or alterations caused or contributed to by acts of nature including but not limited to earthquake,
ground movement, storm or flood, inadequate site drainage, excessive hydrostatic pressure, ground
water, underground springs, underground obstructions, tree roots or heavy water flow into the Pool;
(c) installation, repairs, alterations or other work by someone other than an authorized Imagine Pools dealer;
(d) failure to install the Pool level and/or in accordance with Imagine Pools’ installation guidelines and
engineering specifications and all applicable codes, laws, rules and regulations;

PAGE 16 | LIMITED WARRANTY

IMAGINE POOLS LIMITED WARRANTY | PAGE 1
 | LIMITED WARRANTY

(e) normal wear and tear, mistreatment, abnormal use of the Pool, neglect, or alteration;
(f) damages caused or contributed to by accident, abuse (whether chemical, accidental or deliberate),
misuse or exposure to fire or hazards of nature;
(g) failure to comply with any written guidelines, specifications or instructions contained in the Imagine Pools
swimming pool handbook provided to the Retail Purchaser, including without limitation with respect to
Pool maintenance and the use of proper chemicals;
(h) if the Pool is emptied to a level less than the skimmer box or by more than thirty percent (30%) of the
water capacity of the Pool (whichever is the lesser) without the prior written consent of Imagine Pools;
(i) if the Pool is allowed to overflow with water;
(j) failure to maintain a monthly written record of the water levels in the Pool, including the levels of chlorine,
free chlorine, pH, total alkalinity and calcium hardness (with calcium hardness to be tested by a pool shop
at least every 6 months);
(k) failure to maintain the pH level of the water in the Pool between 7.2 and 7.4, the total alkalinity level
between 80 to 120 parts per million and/or the free chlorine level between 1 and 3 parts per million;
(l) damages caused or contributed to by the water chemistry in the Pool outside of any standard operating
water conditions set forth in the Imagine Pools swimming pool handbook provided to the Retail Purchaser;
(m) damages or alterations caused or contributed to by the use of improper or incorrect chemicals;
(n) failure to maintain the Pool in good order and condition;
(o) water loss due to failure of pipe fittings, inlet fittings, outlet fittings, solar connections, manifold, skimmer,
hydrostatic valve relief, light fittings or anything connected to the Pool;
(p) the coping (top edge around the perimeter of the Pool), which is not considered part of the Pool for
Limited Warranty purposes and which Imagine Pools recommends be covered with concrete, pavers, tiles
or other suitable covering subject to applicable conditions;
(q) any equipment used in connection with the Pool or any other accessories or surrounds, including without
limitation waterfalls or fountains and decks, concrete, wood, masonry or other surrounds;
(r) changes in color, fading of color or stains of the internal gelcoat finish of the Pool or the external finish of
the Pool;
(s) damages sustained during or as a result of loading, transporting or unloading by the Retail Purchaser or
a third party;
(t) problems attributable to any specifications, drawings, information and/or data supplied to Imagine Pools
or its affiliates by or at the direction of the Retail Purchaser, whether or not accepted by Imagine Pools or
its affiliates;
(u) any goods or components not manufactured by Imagine Pools or its affiliates;
(v) surface cracking and surface imperfections on the internal and external surface finish of the Pool;
(w) damages caused or contributed to by inadequate site drainage or incorrect deck installation;
(x) damage to or failure resulting from any attachments to the Pool such as fittings, skimmers, piping, lighting
fixtures, wiring, rails, ladders, slides or any other accessories; or
(y) problems or damages with a Standard Pool caused or contributed to by osmosis.

LIMITED WARRANTY | PAGE 17

IMAGINE POOLS LIMITED WARRANTY | PAGE 2
 | LIMITED WARRANTY

B. SURFACE LIMITED WARRANTY

1. Surface Limited Warranty. Subject to the exclusions and conditions listed herein, Imagine Pools
warrants the surface of its Pool against excessive pigmentation change caused by defects in manufacturing
workmanship and materials for a period beginning on the date the Retail Purchaser purchases the Pool (the
“Purchase Date”) and ending on the date that is ten (10) years from the Purchase Date so long as the Retail
Purchaser owns the Pool (the “Surface Limited Warranty”). This Surface Limited Warranty is accepted by the
Retail Purchaser with the understanding that, with exposure to the elements and time, some color and surface
degradation may occur. While necessary chemicals for the Pool may be obtained from any company, Imagine
Pools recommends that only chemicals purchased from its affiliates in accordance with the pool chemistry
guidelines be used. The use of improper or incorrect chemicals voids the Surface Limited Warranty.

2. Required Retail Purchaser Actions Under Surface Limited Warranty. To obtain Surface Limited Warranty
services, the Retail Purchaser must (a) return a completed warranty card prior to any Surface Limited Warranty
services and within six (6) months of delivery of the Pool; (b) notify Imagine Pools in writing within seven (7)
days of becoming aware of a potential Surface Limited Warranty claim; (c) provide Imagine Pools and/or its
affiliates, agents or subcontractors a reasonable opportunity to inspect the Pool and the installation or use
thereof and records kept in connection therewith; and (d) have paid Imagine Pools or its designated sales
affiliate the Purchase Price (as defined in Section (C)(3)) for the Pool in full (collectively, the “Retail Purchaser
Surface Limited Warranty Actions”). The Imagine Pools mailing address, warranty department and address and
warranty telephone number for purposes of the foregoing are as follows:

Imagine Pools Warranty Department

2901 Leisure Island Way, Knoxville, TN 37914
(865) 281-1511

3. Exclusions to Surface Limited Warranty. The Surface Limited Warranty shall not apply in connection with
any of the following:
(a) failure to complete any of the Retail Purchaser Surface Limited Warranty Actions above;
(b) damages or alterations caused or contributed to by acts of nature including but not limited to earthquake,
ground movement, storm or flood, inadequate site drainage, excessive hydrostatic pressure, ground
water, run-off water, underground springs, underground obstructions, tree roots or heavy water flow into
the Pool;
(c) installation, repairs, alterations or other work by someone other than an authorized Imagine Pools dealer;
(d) failure to install the Pool level and/or in accordance with Imagine Pools’ installation guidelines and
engineering specifications and all applicable codes, laws, rules and regulations;
(e) normal wear and tear, mistreatment, abnormal use of the Pool, neglect, or alteration;
(f) damages caused or contributed to by accident, abuse (whether chemical, accidental or deliberate),
misuse or exposure to fire or hazards of nature;
(g) failure to comply with any written guidelines, specifications or instructions contained in the Imagine Pools
swimming pool handbook provided to the Retail Purchaser, including without limitation with respect to
Pool maintenance and the use of proper chemicals;

PAGE 18 | LIMITED WARRANTY

IMAGINE POOLS LIMITED WARRANTY | PAGE 3
 | LIMITED WARRANTY

3. Exclusions to Surface Limited Warranty. The Surface Limited Warranty shall not apply in connection with any
of the following:
(a) failure to complete any of the Retail Purchaser Surface Limited Warranty Actions above;
(b) damages or alterations caused or contributed to by acts of nature including but not limited to earthquake,
ground movement, storm or flood, inadequate site drainage, excessive hydrostatic pressure, ground water, run-
off water, underground springs, underground obstructions, tree roots or heavy water flow into the Pool;
(c) installation, repairs, alterations or other work by someone other than an authorized Imagine Pools dealer;
(d) failure to install the Pool level and/or in accordance with Imagine Pools’ installation guidelines and engineering
specifications and all applicable codes, laws, rules and regulations;
(e) normal wear and tear, mistreatment, abnormal use of the Pool, neglect, or alteration;
(f) damages caused or contributed to by accident, abuse (whether chemical, accidental or deliberate), misuse or
exposure to fire or hazards of nature;
(g) failure to comply with any written guidelines, specifications or instructions contained in the Imagine Pools
swimming pool handbook provided to the Retail Purchaser, including without limitation with respect to Pool
maintenance and the use of proper chemicals;
(h) if the Pool is emptied to a level less than the skimmer box or by more than thirty percent (30%) of the water
capacity of the Pool (whichever is the lesser) without the prior written consent of Imagine Pools;
(i) if the Pool is allowed to overflow with water;
(j) failure to maintain a monthly written record of the water levels in the Pool, including the levels of chlorine, free
chlorine, pH, total alkalinity and calcium hardness (with calcium hardness to be tested by a pool shop at least
every 6 months);
(k) failure to maintain the pH level of the water in the Pool between 7.2 and 7.4, the total alkalinity level between
80 and 120 parts per million, the calcium level between 150 and 200 parts per million, and/or the free chlorine
level between 1 and 3 parts per million;
(l) damages caused or contributed to by the water chemistry in the Pool outside of any standard operating water
conditions set forth in the Imagine Pools swimming pool handbook provided to the Retail Purchaser;
(m) damages or alterations caused or contributed to by the use of improper or incorrect chemicals;
(n) damages or alterations caused or contributed to by chlorine tablets resting on the surface of the Pool;
(o) failure to maintain the Pool in good order and condition;
(p) the coping (top edge around the perimeter of the Pool), which is not considered part of the Pool for Limited
Warranty purposes and which Imagine Pools recommends be covered with concrete, pavers, tiles or other
suitable covering subject to applicable conditions;
(q) minor to moderate pigmentation changes in color, fading of color or stains of the internal gelcoat finish of the
Pool or the external finish of the Pool;
(r) damages sustained during or as a result of loading, transporting or unloading by the Retail Purchaser or a third
party;
(s) surface cracking and surface imperfections on the internal and external surface finish of the Pool;
(t) damages caused or contributed to by inadequate site drainage or incorrect deck installation;

LIMITED WARRANTY | PAGE 19

IMAGINE POOLS LIMITED WARRANTY | PAGE 4
 | LIMITED WARRANTY

(u) damage to or failure resulting from any attachments to the Pool such as fittings, skimmers, piping, lighting
fixtures, wiring, rails, ladders, slides or any other accessories; or
(v) problems or damages with a Standard Pool caused or contributed to by osmosis.

C. OTHER CONDITIONS. The following shall apply in connection with the Limited Warranty, including
both the Structural Limited Warranty and the Surface Limited Warranty:

1. DAMAGES LIMITATION. THE LIMITED WARRANTY DOES NOT COVER THE COST OF REMOVAL,
REINSTALLATION, TRAVEL, LODGING, LOSS OF TIME OR USE OF THE POOL, INCONVENIENCE, DAMAGE
TO PROPERTY (INCLUDING WITHOUT LIMITATION ANY FENCING, GRASS, PLANTS, DRIVEWAYS,
SIDEWALKS, TREES, PATIOS OR OTHER IMPROVEMENTS), OR OTHER INCIDENTAL, INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING FROM ANY DEFECT OR IN CONNECTION WITH ANY REPLACEMENT
OR REPAIR HEREUNDER. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE RETAIL PURCHASER
WITH RESPECT TO THE LIMITED WARRANTY.

2. DISCLAIMERS. NEITHER IMAGINE POOLS NOR ANY OF ITS AFFILIATES MAKES ANY EXPRESS
WARRANTY OF ANY KIND OTHER THAN THE EXPRESS LIMITED WARRANTY HEREIN, WHICH MAY NOT BE
ALTERED IN ANY MANNER WITHOUT THE EXPRESS WRITTEN CONSENT OF IMAGINE POOLS. IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE LIMITED WARRANTY
FOR PRODUCTS COVERED THEREBY. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE RETAIL
PURCHASER. ALL IMPLIED WARRANTIES, WHETHER STATUTORY OR OTHERWISE, ON PRODUCTS OR
SALES NOT COVERED BY THE LIMITED WARRANTY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, NON-INFRINGEMENT
AND TITLE, ARE HEREBY EXPRESSLY DISCLAIMED BY IMAGINE POOLS AND ITS AFFILIATES AND WAIVED
TO THE FULLEST EXTENT ALLOWED BY LAW AND SUCH PRODUCTS ARE SOLD “AS IS,” WITH ALL FAULTS
AND WITHOUT WARRANTY OF ANY KIND, AND ANY WARRANTIES IN CONNECTION THEREWITH IMPLIED
BY ANY COURSE OF DEALING OR USAGE ARE EXPESSLY EXCLUDED.

3. REMEDIES. If the Limited Warranty is applicable, Imagine Pools shall, at its option, either repair or
replace the defective Pool, or may refund the Purchase Price, or a portion thereof, in its sole discretion, which
repair, replacement or refund may be effected directly by Imagine Pools or through an Imagine Pools affiliate
at the discretion of Imagine Pools. Any such warranty replacement or repair shall only be warranted until the
conclusion of the original warranty term. In the event Imagine Pools chooses to repair the Pool, it will repair it
so that it can retain water. Neither Imagine Pools nor its affiliates shall be responsible for any cost to refill the
Pool or chemically condition the Pool water. The Retail Purchaser is responsible for draining and bracing the
Pool, and for removing all hydrostatic (ground water) from around the Pool. Warranty repairs may (a) require
modification to the Pool, including without limitation modification to the length, width, depth or texture of the
Pool; (b) require the removal or sanding off of the non-skid finish of the Pool and the reapplication thereof;
and/or (c) result in a different appearance of the repaired area from the original condition of the Pool, including
without limitation gelcoat repairs resulting in a color or shade variance from the original gelcoat color.

IN NO EVENT SHALL THE LIABILITY OF IMAGINE POOLS AND ITS AFFILIATES UNDER THE LIMITED
WARRANTY EXCEED THE PURCHASE PRICE PAID TO IMAGINE POOLS OR ITS DESIGNATED SALES AFFILIATE,
AS APPLICABLE, FOR THE POOL.

PAGE 20 | LIMITED WARRANTY

IMAGINE POOLS LIMITED WARRANTY | PAGE 5
 | LIMITED WARRANTY

3. REMEDIES (CONT). FOR THE AVOIDANCE OF DOUBT, THE “PURCHASE PRICE” PAID TO IMAGINE
POOLS OR ITS DESIGNATED SALES AFFILIATE FOR THE POOL MEANS EITHER (A) THE WHOLESALE PRICE
PAID BY THE APPLICABLE IMAGINE POOLS DEALER IF THE RETAIL PURCHASER PURCHASED THE POOL
FROM A DEALER OR (B) THE RETAIL PRICE PAID BY THE RETAIL PURCHASER TO IMAGINE POOLS OR
ITS DESIGNATED SALES AFFILIATE IF THE RETAIL PURCHASER PURCHASED THE POOL DIRECTLY FROM
IMAGINE POOLS OR ITS DESIGNATED SALES AFFILIATE, WITH THE PURCHASE PRICE IN EACH CASE BEING
ONLY THAT PAID FOR THE SHELL OF THE POOL ITSELF AND NO OTHER RELATED PRODUCTS, EQUIPMENT,
COPING, SURROUNDS, LANDSCAPING OR OTHER WORK OR ASSOCIATED PROJECT COSTS. THE REMEDIES
SET FORTH HEREIN CONSTITUTE THE RETAIL PURCHASER’S SOLE AND EXCLUSIVE REMEDIES, AND THE
SOLE OBLIGATION AND LIABILITY OF IMAGINE POOLS AND ITS AFFILIATES, FOR ANY BREACH OF THE
LIMITED WARRANTY.

4. TRANSFER OF LIMITED WARRANTY. The Retail Purchaser may transfer the Limited Warranty within
five (5) years of the date the Pool was originally purchased by notifying Imagine Pools in writing of the change
in ownership and providing Imagine Pools with the name, address, telephone number and e-mail address of
the new owner (the “Authorized Transferee”). Any such transfer must occur within one (1) month of the change
in ownership and shall be effective when the Authorized Transferee has received the Imagine Pools swimming
pool handbook and Limited Warranty from Imagine Pools.

5. THIRD PARTY PRODUCTS. Neither Imagine Pools nor its affiliates shall have any warranty or other
obligations with respect to goods or materials manufactured by third parties, and the warranty (if any) of the
respective third party manufacturer will instead apply. Buyer agrees that the disclaimers in Section (C)(2) above
shall apply equally to such goods or materials manufactured by third parties.

6. APPLICATION OF STATE OR PROVINCIAL LAWS. This Limited Warranty gives the Retail Purchaser
specific legal rights, and the Retail Purchaser may also have other rights which vary from state to state or among
provinces.

7. SOLE AGREEMENT. This Limited Warranty is accepted by the Retail Purchaser with the understanding
that it is the sole warranty offered by Imagine Pools or its affiliates applicable to the Pool and supersedes any
prior understandings, agreements or representations, whether written or oral, by or among Imagine Pools and/
or its affiliates and the Retail Purchaser regarding the subject matter herein.

LIMITED WARRANTY | PAGE 21

IMAGINE POOLS LIMITED WARRANTY | PAGE 6
 | WATER CHEMISTRY LOGS

TOTAL FREE AVAILABLE CALCIUM

DATE pH COMMENTS
ALKALINITY CHLORINE HARDNESS

IMPORTANT: Please keep records of your water testing to maintain your warranty.
 | WATER CHEMISTRY LOGS

TOTAL FREE AVAILABLE CALCIUM

DATE pH COMMENTS
ALKALINITY CHLORINE HARDNESS

IMPORTANT: Please keep records of your water testing to maintain your warranty.
 | WATER CHEMISTRY LOGS

TOTAL FREE AVAILABLE CALCIUM

DATE pH COMMENTS
ALKALINITY CHLORINE HARDNESS

IMPORTANT: Please keep records of your water testing to maintain your warranty.
 | WATER CHEMISTRY LOGS

TOTAL FREE AVAILABLE CALCIUM

DATE pH COMMENTS
ALKALINITY CHLORINE HARDNESS

IMPORTANT: Please keep records of your water testing to maintain your warranty.
 | WATER CHEMISTRY LOGS

TOTAL FREE AVAILABLE CALCIUM

DATE pH COMMENTS
ALKALINITY CHLORINE HARDNESS

IMPORTANT: Please keep records of your water testing to maintain your warranty.