BDEye Manual_Layout 2 21/08/2012 12:05 Page 1

BDeye combined CCTV video door access system

U S E R M ANUAL
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Contents
Whats included . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Monitor description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Insertion of the hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Basic operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making a recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Playing back a recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transferring a recording to USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Alarm input and output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Remote viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Trouble shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Technical specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

This manual is designed to be used as a quick start guide alongside the informative
general user interface (GUI) of the DVR. Additional details of the subjects covered
may be found within the on-screen menus of the machine itself. The menu above is
not exhaustive and is designed to lead the user quickly to the most often required
aspects of the unit.

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SAFETY NOTICE
IMPORTANT PRECAUTIONS!
HIGH VOLTAGE HAZARD!
HIGH VOLTAGE INSIDE!
• Please keep this manual for later use.
• Please strictly comply with the warning indications on the machine and in this
book.
• Please abide by instructions when operating.
• Do not use accessory devices not recommended by the manufacturer. Incorrect
usage of accessory device may cause harm.
• Please use the power adapter equipped for the unit. Before connecting the AC
power cord to the socket, please check if the specified requirements of the
adapter is in accordance with the local power supply network. Please contact
your dealer or the local power supply administration if you are not sure about
the power supply to be used.
• Do not place anything on or around the power cord. A damaged power cord may
cause electric shock.
• Please do not touch any control parts not mentioned in the manual. Incorrect
adjustment of a control part not mentioned in the manual may damage the
machine.
• Before cleaning the machine, pull out the power plug and clean the machine
with a slightly damp cloth. Do not use any liquid or sprayed cleaning agent.
• Disconnect the unit from the mains power source if the unit is not likely to be
used for a long period of time.
• Ensure air ventilation around the unit, and do not cover or block the vent hole
• Do not place the unit in direct sunlight or near a heat source such as a heat
radiator, heating equipment, or other objects that generate heat.

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What is included

Monitor Camera Remote Controller 15m Camera Cable

Software 500GB Hard Drive User Manual USB Mouse

4 x DIN to USB Memory Stick

BNC adaptor cables

Optional Extras

VDE Call Point Camera Camera Extension Cable VDE Extension Cable

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Description
MONITOR
2.5" HARD DISK CARTRIDGE

VOICE
ADJUSTMENT

VOLUME
ADJUSTMENT

USB X 2
PORTS

A/V OUT
POWER
SWITCH

IR RECEIVER

LOUD POWER TOUCH MIC

SPEAKER INDICATOR PANEL

TCP/IP VDE CALL

CAM 4 CAM 2 NETWORK POINT 2
SENSOR VDE CALL POWER
DEVICE CAM 3 CAM 1 POINT 1 SUPPLY

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INSERTION OF THE HARD DISK DRIVE

1. Follow the direction marked beside 2. Insert the hard disk paying attention
the button to open the cover of the to the direction of the slot.
hard disk cartridge.

3. Push the hard disk down. 4. Close the cover.

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Installation
WIRING

POWER
SUPPLY

TCP/IP (Network)

6-Pin connector for camera (BDeye Cam)

1 6
1 – GND for Video (Black) 6 – Audio In (White)
2 5
3 4
2 – Control (Blue) 5 – Video In (Yellow)
3 – GND for Audio & Power (Brown) 4 – VDD (Red)

4-Pin connector for video door entry call point (BDeye VDE)
1 – GND (Black) 3 – B+ (Red)
1 4
2 3
2 – Video (Yellow) 4 – Audio (White)

5-Pin connector for alarm device

5
1 - Alarm Out (Blue) 4 - Alarm In 2 (Red)
1
2
4
3
2 - Alarm Out/GND (Brown) 5 - GND (Black)
3 - Alarm In 1 (White)

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Operation buttons

ICON NAME OPERATION

Display Full Screen Display of Channel 1/Number 1

Display Full Screen Display of Channel 2/Number 2

Display Full Screen Display of Channel 3/Number 3

Display Full Screen Display of Channel 4/Number 4

Display Quad Display

Setup Enter/Exit Setup

PTZ PTZ Setup PTZ Setup

REC Start/Stop Recording

Stop Stop

Play Play/Pause

Move/Confirm Up

Move/Confirm Down

Move/Confirm Left/Backward

Move/Confirm Right/Forward

Move/Confirm Choose/Confirm

Talk/Monitoring Talk/Monitoring/Turn on Monitor Display

Unlock Unlock

Display On/Off Turn On/Off Monitor Display

Note: Buttons on the remote controller are same functions as on monitor buttons, except
the (On/Off) on the remote controller.

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Operation
HOW TO TURN ON
1. Push the power switch on the left side of the indoor unit, the monitor will start.
2. The monitor shows quad monitoring at start up after system check.

MOUSE CONNECTION
In order to prevent un-authorised tampering most functions of the DVR are mouse
controlled . Please plug in the supplied mouse via the USB interface on the right hand
side of the monitor.

LIVE VIEWING
On start up the monitor will display a quad (four channel) image. Using Mouse double
click on any image to bring to full screen. Double click again to return to a quad screen.
System time and date, channel name, recording status and alarm status are indicated
by the following icons:

Recording status Video loss

Motion detect Camera lock

Controls
Right click the mouse anywhere on screen to activate the control menu selections.
Selecting main menu will automatically show the SYSTEM LOGIN screen. The default
settings are
User Name: Admin
Password: leave blank
Once logged in you may now right click again to access your menu selections. An
opportunity to change the password is provided within the settings menu. Please note
if an incorrect password is entered three times the monitor alarm will activate. If a
wrong password is entered five times the system will lock out. To reset the system turn
the main power off and back on after 5 minutes.

SHORTCUT MENU
Selecting main menu will take you through to the shortcut menu where most regularly
used settings can be found. Explanations of functions are displayed by hovering the
mouse over each icon.
Record Record set up / record playback / record back up
Alarm Motion detection and alarm event settings
System Time and date / network settings / on-screen display settings
Advanced Hard disk management / password settings / network settings
Info Hard Drive status / system usage log / version details

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Making a recording
RECORD CONFIGURATION
This section allows you to configure the recording capability of the DVR to your precise
requirements by each channel / camera.
Channel Select 1–4 (all other settings now effect the specific channel selected)
Redundancy Select if double ( backup ) recording is required when two hard drives are
fitted
Length The record time captured when using motion or alarm trigger detection
Pre-Record The system can automatically archive up to 30 seconds of recording prior
to a motion or alarm trigger
Mode Selects the recording preference either by schedule or to stop and start
recording manually
SCHEDULE RECORDING
Week You now have the ability to specify the recording requirements by each
day ( select all if all days are the same )
Period 1-4 Each day can be segmented into 4 specific recording periods
Regular Simply records constantly within the selected period
Detect Only records by motion detection within the selected period
Alarm Only records by alarm trigger within the selected period

PLAYING BACK A RECORDING

To view recorded data right click anywhere on screen and enter playback directly from
the menu. The playback screen can also be found in the main menu shortcuts record >
Playback.
To play back recorded material left click on search and enter the following data.
File Type Do you wish to search for all recorded material or recordings made from
specific triggers such as alarm or motion detection events.
Read/Write Do you wish to source the data from the main hard drive or previously
backed up material on external storage such as a USB stick.
Channel Highlight all channels that you wish to source the data from.
Start Time Enter the time and date from which you wish the search to start.
End Time Enter the time and date at which you wish the search to finish.
Play mode Choose here the level of data decode.
When complete left click play. You can then simply use the icons at the foot of the
screen to control playback of the whole selected period or choose specific start times
from within the selected period via the list of start times on the right hand side of the
screen.
Digital Zoom During playback it is possible to carry out a digital zoom. Left click and
hold anywhere in the picture then move the mouse in any direction to
create a selection window. Once you are happy with the selection
window release the left click and then left click again within the created
window to zoom in. To return to the original screen simply double click.
To exit the playback area right click and select > Up Window.

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TRANSFERRING A RECORDING TO USB

Recorded data can be easily transferred using the supplied 2GB USB stick drive. The
amount of data that can be stored is only limited by the capacity of the USB drive. Larger
capacity drives are available .
To create an archive of data insert the USB stick drive into a spare USB port.
Once a USB stick is present go to the main menu click record then backup.
If the USB stick is not visible on the back up screen click detect. The DVR will then display
the details of the stick and its available capacity. If this is the USB stick you wish to use
select it by clicking on the left hand box next to the stick description.
Now click backup. On this section you will select the data that you wish to backup to the
selected USB stick.
Type Do you wish to back up all recorded material or recordings made from
specific triggers such as alarm or motion detection events.
Channel Select the channels that you wish to back up.
Start Time Select the start date and time of the desired back up.
End Time Select the end date and time of the desired back up.
Once you have entered the selections above click Add, data applicable to the selections
will now appear in the main screen. Further more precise selections can then be made by
clicking on the boxes to the left of the file details or selecting all files by clicking on the
box next to Channel. Once your file choices have been made the required free data
capacity and total capacity will be displayed at the bottom of the screen.
Clicking start will commence the back up operation and replace the capacity requirement
with information on the estimated time to complete the process.
ALARM INPUTS AND OUTPUTS
This section allows you to configure the alarm event capability of the monitor and also
control the actions of the DVR should an alarm event take place.
An alarm event can be created in a number of ways.
Motion The monitor can detect movement changes in the images being captured via
detection it’s own software. Each channel can be configured to create alarm events
via on-screen movement (Enable). The area of detection can be defined to
specific areas on screen (Region), default is full screen, and sensitivity can
be adjusted to avoid false triggering. Motion detection triggers can then be
configured to create an alarm output or start recording sessions on an of
the channels, show a message on screen or send an e-mail alert.
Video Blind The monitor can detect failing light conditions on specific channels which
would creat a poor quality image, this could include lights being turned off
or even covering the camera by accident or on purpose by an intruder.
Sensitivity and actions following a trigger event can be configured.
Video Loss Damaged or severed cables, failure of power supply or damage to a camera
can all cause a video loss event. Actions following a video loss event can
be configured.
Alarm Input Additional alarm devices such as PIR detectors, magnetic contacts or panic
attack buttons can be used to trigger actions via the alarm inputs on the
rear panel of the monitor. Detector inputs can be set as normally open or
normally closed to suit. Actions following an alarm event can be configured.

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System
The system sections allows configuration of much of the general functionality of
the system.
General Setting time and date, Language and machine identification details.
Encode Each channel can be configured for recording resolution, frame rate and
picture quality. High resolution with high frame rates at high quality
will create the highest amount of data (Bit rate) and therefore fill up
the hard drive at the quickest rate.
Network The DVR output can be viewed locally around a network (LAN) or
remotely via the internet. Settings can be entered using a fixed or
DHCP IP address. Details of the correct data to enter can be provided by
your internet service provider or IT support.
Net service Settings can be made for network communication via PPPOE, NTP and
SMTP for e-mail alerts. Specific setting requirements can be provided
by your internet service provider or IT support. Includes opportunity to
enter forwarded Port number for mobile device viewing.
GUI Display Settings for how the on-screen information is displayed.
PTZ Config Settings and configuration of control of Pan and Tilt zoom cameras.
RS232
Tour

ADVANCED
HDD Manage Settings for the Hard drive.
Account Configuration of users and their level of access. Individual users can be
arranged in groups and have their access to functions within the DVR
controlled.
Online user Information with regard to online users is displayed and can be
disconnected if required.
Output Adjust Allows precise set up of the image display on screen to fit various
monitors exactly.
Auto Maintain Configure schedule for auto reboot and auto delete old recordings to
assist processor and increase Hard drive life.
Restore Selectable factory setting restore on major functions.
Upgrade Access for software remote and local software upgrades.

INFO
HDD Info Information on Hard drive including HDD type . Space left on drive
quoted both a capacity or record time left according to record settings.
BPS Live display of Specific KB/S and MB/H rate per channel.
LOG Time and dated data log of all major users and system functions.
Version Specific description of DVR including serial number and build date.
Logout Logout of the system , Shutdown the system or re-boot the system.

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Remote viewing
Network Connection
To enable remote viewing you need to first connect the DVR with your network and
enter your networks details.
Step 1 Connect the DVR with your networks router using PC type network
cable.
Step 2 Fill out the DVRs network settings page; this should be done by your IT
technician or a Networking Engineer.
Step 3 To allow remote viewing of your DVR, your
router requires at least 3 ports “forwarded”
to the DVRs IP address (avoid using port
80), two are for PC viewing, the third is for
mobile phone viewing ( This port is entered
in the Net Service area ), if your mobile
phone supports this. The best APP at time
of writing for mobile viewing is Meye
ProV2 - This should be done by your IT
technician or a Networking Engineer.
Note: If this setup is not done correctly you will NOT be able to view your DVR via a
PC or mobile phone, either locally within the premises or remotely or both. If you
can view your DVR locally but not remotely this indicates incorrect setup of your
routers “port forwarding”.
Important – Settings for remote viewing with a mobile phone
As mentioned above , the preffered
current APP (iPhone and Android)
for remote viewing of images is
MeyeProV2. In addition to the port
forwarding requirements it is
required that all channels are
encoded as follows not forgetting
the video and audio tick selections.
Input at the “ encode” page of the
“system” section of the main menu.

LOCAL NETWORK VIEWING - INTERNET EXPLORER

After connecting your BDeye system to the network, your PC ‘Web browser’ (internet
explorer) can be used for local or remote viewing.
Step 1 Open web browser on a local PC (same premises as DVR), then enter the
DVRs IP address and ‘HTTP port’ into the address bar. For example, the
IP address of the DVR is 10.10.10.105, and ‘HTTP port’ number is 5557
then you should enter http://10.10.10.105:5557 on the address bar to
connect.
The first time you connect to the BDeye system from a new PC a security warning
message will pop-up asking whether you accept “web.cab” file. You must to accept in
order to be able to access your BDeye system.

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(If the ‘‘web.cab’’ file pop-up fails to show or download, please reduce IE security level or
disable third party pop-up blockers and try again)
Note: If this is the first time you have connected to your BDeye system from this
PC it will take 4-5 minutes to load
Step 2 Login; enter user’s name and password, the default Administrator User ID
is admin, and the password is empty (no password).
Note: You may use this method for future Local network viewing of your BDeye
system.

BASIC WEB OPERATION – CONTROL PANEL BUTTONS

Split
Choose how many camera images you wish to display. For 4 channels choose ‘view 4’ or
for 8 channels choose ‘view 8’ etc.
Playback
Enters playback mode; used for searching and playing back recordings already stored on
the DVR.
Log
Display event log information, if any.
Local Cfg
Operate alarm set up on the web end.
Device Cfg
Right click mouse and select ‘Device Cfg’. You can now adjust most of the BDeye
systems Config settings as if you were at the BDeye system in person.

DISPLAYS LIST OF AVAILABLE CAMERAS

PTZ controls
Only suitable for PTZ cameras.
Picture adjustment controls
Such as Colour, Contrast etc.

Viewing your cameras

Choose and click a viewing window on the left hand side where you wish to display
your first camera. Next, pick a camera from the right hand list and double click it. The
camera you have chosen will now be displayed in the left hand window. Adding your
other cameras is the same method; you just have to choose an unused window from the
left hand side for each new camera.

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REMOTE NETWORK VIEWING - INTERNET EXPLORER

Step 1 Open Internet Explorer on a remote PC then enter the BDeye system
premises’ external IP address and the BDeye systems ‘HTTP port’ into
the address bar. For example, if the external IP address is
94.135.246.12, and ‘HTTP port’ number is 5557 then you should enter
http://94.135.246.12:5557 on the address bar to connect.
To find your BDeye system premises’ external IP address, using a PC at the BDeye
systems location go to www.google.co.uk and type in “what is my IP?”. Any of the
top search results will take you to a website which will display your External IP
address.
The first time you connect to the BDeye system from a new remote PC a security
warning message will pop-up asking whether you accept “web.cab” file. You must to
accept in order to be able to access your BDeye system.
(If the ‘‘web.cab’’ file pop-up fails to show or download, please reduce IE security level or
disable third party pop-up blockers and try again)
Note: If this is the first time you have connected to your BDeye system from this
PC it will take 4-5 minutes to load
Step 2 Login; enter user’s name and password, the default Administrator User ID
is admin, and the password is empty (no password).
Note: If the initial network setup is not done correctly you will NOT be able to view
your BDeye system via a PC or mobile phone, either locally within the premises or
remotely or both. If you can view your BDeye system locally but not remotely this
indicates incorrect setup of your routers “port forwarding”.

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Troubleshooting
The system cannot boot up normally. Real-time image problems such as the
Possible reasons are as follows: image color or the brightness distortion.
1 The power supply is not correctly Possible reasons are as follows
connected. 1 The PAL / NTSC settings are not correct
2 The rear power switch is in the off for region ( Pal to be used in Europe )
position 2 The signal from the camera is too weak
3 The power supply is damaged due to excess distance between camera
and monitor.
4 The hard disk is damaged .
3 The color and brightness setting of the
5 The front panel is damaged. monitor is wrong.
6 The main board of the system is damaged.
I cannot find the video files in local
The system reboots automatically or stops playback mode.
working after boot up a few minutes. Possible reasons are as followed:
Possible reasons are as follows: 1 The data line of the hard disk is damaged
1 The input voltage is not stable or too low. 2 Recording did not take place in the
2 The hard disk is damaged. specified time range.
3 The system is subject to poor 3 The hard disk is damaged.
environmental conditions . Heat , dust , 4 The video files to look up are covered.
moisture etc
5 The recording is not on.
4 The hardware of the system is damaged.
6 Harddrive has been overwritten

System cannot detect hard disk.

The local video is not clear.
Possible reasons are as follows
Possible reasons are as follows
1 The hard disk power supply line is not
connected. 1 The image quality is too bad.
2 The cables of the hard disk are damaged. 2 The reading program is wrong. Reboot up
the system.
3 The hard disk is damaged.
3 The data line of the hard disk is
4 The SATA port of main board is damaged. damaged.
5 Hard disk cables not fully inserted 4 The hard disk is damaged.
5 The hardware of the system is damaged.
There are no video outputs in single 6 Monitor connected via video output not
channel, multiple channels and all VGA
channels.
Possible reasons are as follows
There is no audio signal in the
1 The image brightness is set to zero. surveillance window.
2 There is no video input signal or the signal Possible reasons are as follows
is too weak.
1 There is no audio device connected.
3 The channel protection or the screen
protection is set. 2 The audio lines are damaged.
4 The hardware of the system is damaged 3 The hardware of the system is damaged.
5 No cameras connected
6 No power to connected cameras

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There is audio signal in the surveillance Network connection is not stable.

window but no audio signal in playback Possible reasons are as followed:
Possible reasons are as followed: 1 Network is not stable.
1 Setting issues: the audio option is not chosen. 2 IP address is conflicted.
2 The according channel is not connected with 3 MAC address is conflicted.
the video.
4 The network card of the computer or the
3 There is no audio device connected. hard disk recording machine is not
functioning correctly
The time is wrong.
Possible reasons are as followed: There is something wrong with the USB
1 Setting is wrong. backup
2 The battery is in bad connection or the Possible reasons are as follow
voltage is too low. 1 The data exceeds the USB stick capacity.
2 The USB stick is not compatible.
The motion detect is not working, 3 The USB stick is damaged.
Possible reasons are as followed:
1 Settings are not correct in Record Conf. Alarm is not working.
2 Settings are not correct in Alarm > Motion Possible reasons are as followed:
detect 1 The setting of the alarm is not correct.
3 The motion detect area set is not correct. 2 The connection of the alarm is not
4 The sensitivity is too low. correct.
3 The alarm input signal is not correct.
I cannot login via web.
Possible reasons are as followed: The remote control is not working,
1 The OS of the computer is not Windows 2000 Possible reasons are as followed:
service pack 4 or higher ( Ie Windows XP ) 1 The remote control address is not correct.
2 ActiveX is not allowed by PC 2 The remote control distance is too far or
3 Active X version is older than 8.1 the angle is too large.
4 Network connection failure. 3 The battery is flat in the remote control
5 Network setting issues. 4 The remote control input on the front
6 Invalid password or user name. panel is covered.
5 The remote controller or the front panel
of the monitor is damaged.
The image is not clear or there is no image in
network preview state or video file playback
state. The back up files cannot play.
Possible reasons are as followed: Possible reasons are as followed:
1 Network is not stable. 1 There is no media player.
2 The user machine has limited resource. 2 There is no DX8.1 software or higher
3 Choose the play-in-team mode in the network edition.
setup of the system. 3 There is no DivX503Bundle.exe file to
4 The region shelter or channel protection is set. play AVI video files.
5 The user has no surveillance to view 4 The DivX503Bundle.exe and ffdshow-
2004 1012-. Exe files must be installed
6 The real-time image of the hard disk recording in windows.
machine itself is not clear.

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Technical Specification
SYSTEM INTERFACE
Control system LINUX Networking interface One RJ45 10M/100M
network interface
System resources Triplex , supports simultaneous
recording, video playback and Camera interface Four 6-core mini din video
network & mobile operations (Max 80M)
Operation interface User-friendly menu interface VDE interface Two 4-core mini din video
(Max 80M)
User interface Panel touch button and
remote control Alarm interface One 5-core
Video protocol H.264 AV output interface One AV 3.5
Audio protocol G.711A
POWER SUPPLY
VIDEO Video call point Four way camera powered by
integral central power supply
Video input 4 x camera plus 2 x video
door entry Outdoor station Two way outdoor station
powered by integral central
Video output One way power supply
Preview resolution D1
Video recording D1, HD1, CIF, QCIF SPECIFICATIONS
(selectable options)
Power supply DC +12V 4.5A
Image division Single or quad screen display
Screen 8” TFT-LCD
Recording Scheduled, Motion detection or
Visitor call recording Resolution 800x600
On screen display Channel, Time, Recording and Temperature Range -10ºc – +70ºc
Alarm information
Dimensions 250 × 210 × 35mm
Installation methods Desktop or wall mounting
AUDIO options
Audio input Two-way
Audio output One way CAMERA
VDE audio Full duplex audio Sensor 1/3" LG CCD
Effective Pixel 500 (H) x 582 (V)
HARD DISK Resolution Ratio 720x576
Hard disk 500Gb built-in one SATA Frame PAL: 1-25 fps
interface, 2.5 inch hard
MAX 1Tb Elec. shutter speed 1/60 – 1/100,000 S (NTSC)
Horizontal resolution 420TVL

VIDEO RECORDING AND PLAYBACK Lens 3.6MM

Video recording mode Video recording by manual, IR viewing distance 10m
schedule, motion detection, Power supply DC 12V
sensor and visitor call
Operation Current 220mA
Multi-channel playbackFour channel quad or
single channel Operation Temp. Indoor/outdoor, -10ºc – 60ºc
Weatherproofing IP55 rated
VIDEO DOOR PHONE FUNCTIONS
Calling Two channel
Video recording Visitor calling and
video recording
Unlocking Electric lock release function

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Elite Security Products

Unit 7, Target Park, Shawbank Rd Telephone: 01527 515150
Lakeside, Redditch B98 8YN email: info@espuk.com