PROJECT

PORTFOLIO

STUDENT VERSION

BSBLDR413
LEAD EFFECTIVE
WORKPLACE
RELATIONSHIPS
 Contents

Section 1: Preparing to lead the team 4

Section 2: Sharing information and collaborating 8
Section 3: Supporting performance improvement 11
Section 4: Managing conflict 13
Section 5: Reviewing leadership 15

BSBLRD413 Lead effective workplace relationships | 2

Student name:

Assessor:

Date:

Business or Electronics Store

Community/Social group this
assessment is based on:

Documentation reviewed as -Concentrate on How to get exposure for our business?

preparation:
-Should run advertisements, social media pages, and offer promotions

Leadership role assumed by Marketing manager

student (e.g. Customer
Services manager):

Team undertaking work task Marketing team

(e.g. Customer services
team):

Work task that will be -Concentrate on How to get exposure for our business?
completed by team:
-Should run advertisements, social media pages, and offer promotions

Job roles that will be

participating in work task
(e.g. sales consultant, Job role 1 General Marketing Manager
shipment officer, customer
representative): Job role 2 Marketing Manager
(strategist)

Job role 3 Marketing Manager

(research expert)

Job role 4 Marketing Manager (Analyst)

BSBLDR413 Lead effective workplace relationships 3

 Section 1: Preparing to lead the team

1. Define the work task.

Describe the work team that Career Marketing is a process that begins with the creation ofa
you lead product or service and ends with its delivery to the consumer. In
Provide an overview of your studying this process, the main purpose of marketing is to identify
chosen work team and its market segments, calculate demand, and set prices.The purpose and
objectives.
objectives of the team: Improve marketing and advertising•
Include:
Continuously improve communication with all stakeholders and team's
 the purpose of the team purpose relates ensure timely and accurate information flow to
 the team’s objectives facilitate effective planning and decision making.• Focus on specific
 a description of how the growth markets with planned and market-oriented campaigns using a
team’s purpose relates variety of advertising strategies and advertising tools.• Continuously
to the organisation’s improve the skills, knowledge, and effectiveness of your team by
overall strategy.
working hard for training and development• Regularly monitor the
In your answer, explain why
effectiveness of all your activities and, if necessary, improve.It's very
it’s important for workplace
important for workplace relationships that your team clearly
relationships that your team
clearly understand its understands its purpose and objectives because of:To work effectively
purpose and objectives. as an individual, as a team, or with employees is the key to growth
and success.To be successful in all areas of business, each team
member must fully understand their purpose and work together

Collecting and analysing A team leader must establish a plan to effectively accomplish their
information
project after collaborating with all those engaged in the job and taking
Identify the information that
into account the organization's viewpoints, the task's needs, internal
you relied on to define the

BSBLDR413 Lead effective workplace relationships 4

work task. and external stakeholders, and networks. Effective communication
Include: skills must be a part of that plan.
 What information did Reliability is valued. Professional skills, credibility, reputation,
you collect and how did
trustworthiness, and reliability of the source must be obtained from a
you collect it?
genuine source rather than an acquired source.
 How did you analyse
the information (for There are a number of ways to collect information among employees
example, What system and workgroups. Example
did you use? How did
you ensure that you Product quality
relied on accurate Working hours
information from a
Time concept
range of sources –
internal and external? Management communication style, etc.
etc)
Observations and interviews were used to gather information. Also,
 How did the information
the following data collection methods were used.
that you collected
inform your planning? Face-To-Face Meetings
For example: E-Mail
o How did it help you Forums
to decide how you
would lead your Telephones calls
team? From employer
o How did it help you Sociological observation
to plan to achieve
The information I gathered helped me how I would lead my team and
the work task?
improve the plan to achieve the work task.
Note: Ensure that you refer
to relevant policies, Also, it helps to analyse our current situation, and it was influenced
procedures and legislation in
future plans positively in several ways, for example
your answer.
Professional development is really important for an individual.
The key is to believe that they will be well-trained and become
successful workers
Attach relevant policies and
procedures, information
samples, links to information
sources and references to
this section of your portfolio.

BSBLDR413 Lead effective workplace relationships 5

Planning to share information Learned about the following are 6 key skills to develop great
with team and stakeholders
leadership communication:
Plan how you will share your
 Be trustworthy and transparent
ideas and information about
the work task with your team  Be fair and objective
and other internal and  Be respectful
external stakeholders.
 Be an effective listener
Describe:
 Provide proper information and explain
 the strategies that you
will use The strategies that you will use

 the information that you Every leader has a vision. If a leader wants to see success as a
will share leader, we need to effectively share our vision and ideas.  A "vision,"
tells employees or coworkers why they are working for an
 how those strategies organization. It paints a picture of success. It's the dream or goal
and information will help everyone is working towards.  The vision is the destination, and your
to promote team leadership is the driver on the road towards that objective.
cohesion and develop
positive workplace The ways to share our vision and lead a successful team 1 Don’t
relationships pretend you’ve solved everything. Don’t have to have a perfect vision
when you go to share ideas with the team. Cooperation is the basis
 how your strategies will for real business development. 2 Most leaders tend to share an
meet the diverse needs overview only because the ideas tend to be more inspiring and
of your team and exciting. However, sharing the details of the vision is as important as
stakeholders. the picture. 3 Be concise. When talking about the vision, be short and
Include: sweet. If you speak for an extended period of time, your vision will get
lost. Employees won't get on board if they don't understand. - One
 a list of the internal and
sentence that shares the desirable end goal. - One sentence with the
external stakeholders
benefits that will come from this vision - Two or three sentences that

BSBLDR413 Lead effective workplace relationships 6

 who you will include discuss how you plan to get to 4. Model the courage of the vision.
(and why) After sharing the vision, you need to go out and live it. Every action
and moment should relate to that vision. Transformation occurs both
 a list of the team
top-down and bottom-up. You need to be the leader of that change.
members who you will
include (and why).

Planning to collaborate with Here's a quick overview of the four communication styles:
your team
1. Intuitive communicators are unemotional and freeform. They
Plan how you will collaborate
want bottom-line communications that are short and to the
with your team to develop a
strategy to complete your point and that don't waste their time.
work task. 2. Analytical communicators are unemotional but linear. They
Describe: want confident communications that convey expert
 the diverse
requirements of your including hard facts and numbers.
team (e.g. cultural 3. Functional communicators are emotional and linear. They like
differences) and the
actions that you will to have control of the process, so give them process-oriented
take to address them and linear communications that start at A, and then flow from
 the social and cultural B to C and all the way to Z.

BSBLDR413 Lead effective workplace relationships 7

 environment relevant to 4. Personal communicators are emotional and freeform. They
your organisation and
want to establish an interpersonal relationship, so use
team and how that
might support or hinder emotional language in an informal, friendly and warm way that
the achievement of your gets them involved in talking about factors including who else
work task
will be involved and how what you're asking them to do will
 the strategies that you
will use to ensure active impact their feelings.
collaboration with all A productive workforce means creating an environment that supports
members of your team
diversity while balancing the pressures of management, time, and
 the techniques that you
cost.
will use to engage with
members of your team There are many resources that provide communication tactics in a
and to build trust
culturally diverse organization. However, I believe getting down to the
 any relationship
basics is the best way to understand and implement techniques.
problems that you
foresee that may impact Below are a few simple tips to keep in mind when interacting and
achievement of the task communicating with others in your organization.
and how you plan to
address them.  Keep an open mind

How did you use your  Have at least some knowledge of people’s cultural backgrounds 
personal and professional Practice active listening
networks to support your
leadership and relationship  Watch your nonverbal communication
building skills?  Maintain a personal touch
Ensuring that your employees are fully engaged with your learning
platform and content is yet another of the problems faced in training
and development.
Being visible and getting noticed is a benefit of networking that’s
essential in career building. Regularly attending professional and
social events will help to get your face known.
It can then help to build your reputation as being knowledgeable,
reliable, and supportive by offering useful information or tips to people
who need them.
Networking is recognized as one of the most important requirements
of a leadership role. In order to overcome any doubts in this regard,
we have identified a person who creates and respects an effective
and ethical network. He observed how the network was used to
achieve his goal.
https://subjectguides.esc.edu
https://www.mit.edu.au/.../documents/
https://www.bizmanualz.com/wp-content/uploads/

BSBLDR413 Lead effective workplace relationships 8

 https://business.gov.au/Planning/New-businesses/Legal-
essentialsfor-business

BSBLDR413 Lead effective workplace relationships 9

 Section 2: Sharing information and collaborating

Sharing ideas/information Whether internal or external, all of the projects that I manage have
stakeholders. One of the main reasons projects fail is because the
Summarise the outcomes of
deliverables were not what the customer wanted or they did not
your information sharing
meet the customer’s needs. Answer- So, to ensure project success,
process.
it helps that you know all of the key stakeholders on your project,
Reflect on: how they prefer to communicate, what their needs are, and what the
 whether or not the acceptable end results are. The more open members are in sharing
process met the needs of information with each other, the greater the opportunity for stronger
the internal and external trust and cohesion between members, leading to increased
stakeholders as identified opportunities for members to interact. The more interaction between
in Section 1. Provide members, the more familiar they become with each other, thus more
reasons for your answer open to information sharing.

 how the sharing of  Create a structure for team discussion.

information impacted your  Compose teams appropriately.
workplace relationships in
 Create a cooperative environment From the impressions of the
this case (choose one
closed group to exchange ideas, transfer information, and share
internal stakeholder and
knowledge and experience about the product among the
one external stakeholder
employeesBAT DORJ (external) - Leaders of Mongolian information
to comment on
and technology organizations will be invited to participate in today's
specifically).
event, and industry leaders and experts will make presentations and
 how your sharing of hold panel discussions. Suren Ganaa (internal) - We could to send a
ideas/information written proposal to the company's management regarding the low
complied with your salaries of the employees.
legislative/organisational
requirements
You should attach links to
relevant legislation and
policies/procedures.

Collaborating with your team  At yesterday's meeting, we decided to increase eadvertising by 30

percent, knowing that our ads reach people
Summarise the outcomes of
your team meeting. Include: faster than magazines.
 at least two strategies  There has been some progress in the ability to work well
that you developed in
with others through dialogue, projects, meetings, and other
collaboration with your
team to successfully
complete the work task collaborations.

 at least two  As the team's ability to work improved, the team members
communication strategies worked harder and more responsibly, saving significant time
that you used to maintain
engagement of the team and completing the NEXT Electronic music video five days
in the collaboration ago.

BSBLDR413 Lead effective workplace relationships 10

 process  When working in a team, we focus on communicating properly,
 at least two examples of listening actively, being responsible, loyal, and participating equally
how you adapted your
and openly. I also focused on being a special partner at work.
personal communication
style during the meeting  Provide your team with tools to help them communicate openly

 at least two examples of and communicate with team members. Team members were
strategies that you used constantly updated on project changes and news, and they were
in the meeting to develop
or strengthen a workplace alerted to what was happening. As a result, feel that every member
relationship of a thoughtful, quiet team is listening to their partner's voice.
 at least two examples of  A combination of planning skills, agility, clear and concise
strategies that you used
communication, and the distribution of 1,000 leaflets have resulted
in the meeting that
facilitated collaboration in a 15 percent increase in online shopping activity over the past
within the team to
month
complete the work task
 As a result of various studies, some products were found to be of
 at least two things that
you did well when leading poor quality and short-lived, and it was suggested that they be
collaboration/workplace removed from the order in the future.
relationships during the
meeting Below are a few examples of verbal and non-verbal
passiveaggressive communication:
 at least two
improvements that you  Sarcasm
would make when leading  Rolling of eyes
collaboration/workplace
 Speaking politely but handling objects aggressively
relationships next time.
 Taunts
You should attach a copy of
the strategy which you  Emotionally-loaded comments
developed as a result of the
If you can't be part of a team, being a master of something or a
decisions made in the team
meeting. professional of all kinds in today's world won't succeed. In the future,
the proposal to hold a team meeting once a week was supported in
order to focus on where our work is going and what problems we
are facing.

BSBLDR413 Lead effective workplace relationships 11

Progress report Support effective workplace relationships
Describe the process that you  Application. This unit describes the skills and knowledge required
used to communicate the
to gather information and support effective.
progress of the work task to
internal and external  Unit Sector.
stakeholders.  Foundation Skills. This section describes language, literacy,
Reflect on how the process numeracy, and employment skills incorporated in the...
that you selected:
Stakeholder needs and requirements represent the views of those at
 supported effective
workplace relationships the business or enterprise operations level—that is, of users,

 met the needs of the acquirers, customers, and other stakeholders as they relate to the
individual stakeholders problem (or opportunity), as a set of requirements for a solution that
(social, cultural
can provide the services needed by the stakeholders in a defined
environment, etc)
environment.

Attach: Work task completion strategy ☐

Proof of team meeting ☐

Links to relevant legislation ☐

Relevant policies/procedures ☐

Work task completion strategy ☐

Progress report ☐

https://www.youtube.com/watch?v=Qg7OjPEqwvI
https://legalvision.com.au https://www.bizmanualz.com

BSBLDR413 Lead effective workplace relationships 12

 https://business.vic.gov.au/.../marketing-strategies-
andtactics https://www.semrush.com/blog/marketing-
report

BSBLDR413 Lead effective workplace relationships 13

 Section 3: Supporting performance improvement

Preparing to support People want to be understood and respected, regardless of the

performance improvement
content of the conversation. Poor interpersonal skills can prevent
Summarise the processes that
this and reduce the effectiveness of communication.
you followed when preparing to
support a colleague to improve Many soft skills require strong interpersonal skills, such as:
their performance.  Conflict resolution
Include:  Negotiation
 the signals that helped  Teamwork
you identify that there
was room for  Empathy
improvement in  Decision-making and problem solving
performance
It's important to develop your interpersonal skills because:
 the areas of performance
 You interact with others regularly
that required
improvement  It's essential for networking
 the performance  Career development relies on this
improvements methods
 Employees look for this skill
that you selected and why
The areas of performance that required improvement
 the sources of information
that you relied on to  Telling the other person how you feel.
inform your decisions  Listening to what the other person says and empathizing.
(don’t forget to include
consultation processes)  Speaking at a normal conversational volume.

 the relevant legislation,  Maintaining eye contact.

policies and procedures  Avoiding words that exaggerate, such as, "always" and never".
that you relied on and
 Using facts rather than judgments.
how you applied them.
Being open allows you to understand what's being said by positively
Attach links to relevant
legislation, policies and receiving feedback and providing honest feedback in return. This
procedures to this section of
gives everyone a fair chance to share their views and opinions and it
the portfolio.
prevents you from becoming defensive or attacking.
Interpersonal skills may seem like a simple concept as it essentially
involves just speaking with others but as you can see there are
many factors to be aware of. It's important to practice these skills
whenever you can as the best way to improve is by applying them
as much as possible. When it comes to making high-stakes
decisions, it’s important to correctly identify the choices at hand,
gather all available information, and make the most informed
decision possible. Steps Decision-Making Process 1. Identify the
problem 2. Collect data and information. 3. Brainstorm all possible

BSBLRD413 Lead effective workplace relationships 14

 alternatives 4. Weigh the alternatives. 5. Take your pick. 6. Enact a
plan. 7. Review the decision
https://www.fairwork.gov.au/employment-conditions/performance-
inthe. www.sentrient.com.au/human-resource-policies-and-
procedures https://blog.kainexus.com/9-of-our-favorite-
performanceimprovement-methods
https://www.masterclass.com/articles/how-to-make-
informeddecisions

Supporting performance A truly engaged leader is emotionally invested in not only their
improvement
personal success, but the success of their employer. On the other
Summarise the outcomes of
hand, a disengaged employee shows up, does what is necessary to
your performance improvement
meeting. get paid, and goes home. Turning a disengaged employee into an

Include: engaged stakeholder in an organization requires an employee

 an analysis of the engagement strategy.

techniques that you used There are several tactics:
to engage and motivate
your colleague   Goal assignment

 an analysis of the issues   Career Growth

that were hindering the   Mission & Purpose
person’s performance

BSBLRD413 Lead effective workplace relationships 15

 and how you addressed   Rewards & Recognition
these
Techniques to Manage and Improve Employee Performance
 the methods that you
Here are some ideas for managing and improving employee
used to manage the
person’s performance performance:
and how they complied   Set clear expectations
with the legislation and
policies and procedures   Train managers
identified in the first part   Utilize employee handbooks
of this section
  Consistently follow the company’s employee discipline
Reflect on:
policy,
 two things that went well
  Conduct regular and timely employee performance
in the meeting in relation
to leading effective   Use SMART goals.
workplace relationships
  Prioritize employee development.
 two things that you would
  Give frequent and timely feedback.
do differently next time.
  Be open to receiving feedback too.
  Review company hiring procedures
  Conduct employee engagement surveys;
  Focus on morale.
Next electronics studied job satisfaction. Have found that having a
best friend at work is one of the twelve key questions that predict
employee job satisfaction. Having good friends and acquaintances
at work makes employers happy.
https://hrdailyadvisor.blr.com/2015/08/27/techniques-to-manageand-
improve-employee-performance/
https://acornlms.com/resources/5-em

BSBLRD413 Lead effective workplace relationships 16

 Section 4: Managing conflict

Preparing to manage conflict As a manager, it will be your responsibility to recognize conflict and nip
Summarise the processes it in the bud.
that you followed when
Being able to identify the various types of conflict will require
preparing to manage conflict
continuous improvement on your part.
Include:
There are a handful of reasons that leaders or team members may be
 the signals that helped
you identify that there in conflict with each other. Also, identify three of the most popular ones
was conflict that can minimize conflict in the workplace.
 the conflict Identifying conflict
management methods
that you selected and   Individuals have different objectives
why   There is an unhealthy level of competition
 the sources of   Their roles are not clearly defined
information that you
  The workflow has been disrupted
relied on to inform your
decisions (don’t forget   There was a breakdown in communication
to include consultation
Minimizing conflict in the workplace
processes)
  Train Managers to Handle Conflict
 the relevant legislation,
policies and procedures   Have an Informal Meeting First
that you relied on and   Utilize Formal Channels
how you applied them.
Five Methods for Managing Conflict
Attach links to relevant
legislation, policies and The conflict has many sources in the workplace. It is borne out of
procedures to this section of differences and will arise in any situation where people are required to
the portfolio.
interact with one another. Dealing with conflict effectively is a key
management skill. This article outlines five different approaches to
conflict management and the situations they are most appropriate for.
  Accommodation This is a lose/win situation.
  Compromise This is a win/lose
  Avoidance This is a lose/lose situation.
  Competition This is a win/lose situation.
  Collaboration This is a win/win situation
The relevant legislation
Good management practices can help you avoid unnecessary conflic

and deal with inevitable conflict in an effective and professional way.

BSBLRD413 Lead effective workplace relationships 17

 Developing a dispute resolution process can reduce staff turnover and
save your business time, money, and unnecessary damage.
This guide provides an overview of managing conflict in the workplace.
 Legal obligations when training staff
 Work health and safety training
 First aid
 Changes to work health and safety legislation
 Types of flexible working arrangements
 Employee entitlements and awards
 Pay rates
This is a summary only and does not contain the full details which are
contained in the Rest Conflicts Management Policy.
1.About Rest
2. About the Conflicts Management Policy
3. Legal obligations in relation to conflicts management
4. Definition of 'conflict'
5. Persons covered by the Policy
6. Identifying conflicts
https://www.mtdtraining.com/blog/identifying-conflict-within-
theworkplace.htm
https://www.southampton.ac.uk/~assets
https://www.business.qld.gov.au/
https://rest.com.au/why-rest/aboutrest

BSBLRD413 Lead effective workplace relationships 18

Managing conflict Use these five communication strategies to effectively resolve
Summarise the outcomes of workplace conflict.
your conflict management
 Unresolved conflict can impact your company culture, employee
meeting/s.
performance and retention, and bottom line.
Include:
 Workplace conflict is often the result of poor communication.
 an analysis of the
techniques that you  Use clear communication strategies to resolve workplace conflict
used to lead improved (e.g., set expectations, respect personal differences, and use active
workplace relationships
and reduce conflict listening skills, neutral terms and open body language).

 an analysis of the  This article is for business leaders and employees who want to learn
issues that had led to effective communication strategies for conflict resolution in the
the conflict
workplace.
 the methods that you
Conflict analysis is the systematic study of the profile, causes, actors,
used to manage the
conflict and how they and dynamics of conflict
complied with the
Conflict analysis is not an “objective” art. It is influenced by different
legislation and policies
and procedures worldviews. The Harvard Approach, the Human Needs Theory, and the
identified in the first part Conflict Transformation approach are frequently used:
of this section
1. The Harvard Approach emphasizes the difference between
Reflect on:
positions
 two things that went
well in the meeting in 2. The Human Needs Theory argues that conflicts are caused by
relation to leading basic “universal” human needs that are not satisfied.
effective workplace
3. The Conflict Transformation approach sees conflicts as
relationships
destructive or constructive interactions, depending on how
 two things that you
would do differently conflicts are dealt with or “transformed”
next time.
The methods that you used to manage the conflict
This best practice guide is for employers and managers. It explains
how can use best practice to avoid, manage, and resolves disputes in
your business. Methods:
 Working at the best practice
 Dispute resolution
 Legal requirements

BSBLRD413 Lead effective workplace relationships 19

  Using best practices to avoid, manage and resolve disputes in your
workplace
 Getting help with a dispute
 A best practice check
There will always be disagreements at work because people have
different personalities, goals, and points of view. One of the most
important things teach managers and supervisors is how to deal with
conflicts. Anyone in management needs to know how to deal with
conflicts in a productive way. This is the only way to keep them from
getting in the way of employees' professional growth. Here are the five
steps of how to solve a conflict.
 Define the source of the conflict.
 Look beyond the incident.
 Request solutions.
 Identify solutions both disputants can support.
 Agreement.
Attach: https://www.businessnewsd

BSBLRD413 Lead effective workplace relationships 20

 Section 5: Reviewing leadership

Seeking and analysing The idea of feedback may seem simple our emotions and ego can
feedback
often get in the way, making it more complicated. Being deliberate in
Summarise the processes
asking for feedback and being in the right headspace to receive it is
that you undertook to seek
and analyse feedback on key to the feedback process.
your relationship When you know how to receive feedback, it results in honest,
management.
thoughtful comments and follow-through.
Include:
Steps for asking for feedback
 the processes that you
used to seek feedback  Reflect on what you hope to gain

 the reasons that you  Identify the right people to ask for feedback
sought feedback  Prepare the right questions
 a list of the people who  Take notes on your feedback
you sought feedback
Who would dispute the idea that feedback is a good thing? All can
from and the reasons
why you selected those benefit from feedback. Both common sense and research make it clear
people
– feedback and opportunities to use that feedback helps to improve
 a summary of the
and enhance, whether an individual, group, business, business unit,
feedback you received
company or organization – and that information can be used to make
 an analysis of the
feedback and the better-informed decisions. It also allows us to build and maintain
actions that you will communication with others.
take to implement it.
Reasons Why Feedback is Important
Identify:
 Feedback is always there
 at least two areas for
future improvement in  Feedback is effective listening
the area of leading  Feedback can motivate
workplace relationships.
 Feedback can improve performance
Describe how you apply
this information to your  Feedback is a tool for continued learning
practice.
The purpose of this policy is to the management of feedback including
Attach copies of written
complaints from participants, their representatives and other external
feedback that you received,
as well as copies of relevant stakeholders.
policies and procedures. You
Feedback according to our vision, goals, and values (general
should also attach
information about any description,
training opportunities Praise, criticism, concerns, and complaints from participants and their
representatives and outsiders).
Stakeholders are a valuable mechanism for reflecting the quality and

BSBLRD413 Lead effective workplace relationships 21

 performance of our services and organizational support functions
 foster a service culture that encourages open and honest
communication
 inform participants about the standard of service they can
expect
 protect the right of participants and stakeholders to provide
feedback and to make complaints about service delivery
 protect the privacy and confidentiality of people and accept
and action anonymous feedback
 encourage and make it easy for people to provide feedback
 undertake activities to seek feedback from participants and or
their representatives and stakeholders
 record and analyze information arising from feedback and use
it to improve services
Attach: https://www.betterup.com/blog/how-to-a

BSBLRD413 Lead effective workplace relationships 22