SAP ARIBA SOURCING.

Guide for suppliers

Status: 2024/10
CONTENT
FACC PROCUREMENT VISION Page 5

PURCHASING STRATEGY TARGETS Page 6

DIGITAL PURCHASING PROCESS Page 7

FACC-Supplier Portal / E-Procurement Platform Ariba Page 8
Will an ARIBA account be required? Page 10

and/or Proprietary
and/or Proprietary
GENERAL INFORMATION SAP Ariba Business Network/Sourcing Page 11

FACC
2 AG – Confidential
Confidential
SAP ARIBA SUPPLIER GUIDE
CONTENT
REGISTRATION IN THE ARIBA NEWORK Page 12

YOUR SORCING EVENTS, NOTIFICATIONS, COMMUNICATION Page 19

PARTICIPATING IN SOURCING EVENTS Page 27

REVISE RESPONSE / ALTERNATIVES Page 38

and/or Proprietary
and/or Proprietary
PARTICIPATION USING EXCEL Page 43

FACC
3 AG – Confidential
Confidential
SAP ARIBA SUPPLIER GUIDE
CONTENT
RESPONSE TEAMS Page 49

FAQS/SUPPLIER SUPPORT Page 52

Confidential
FACC
4 and/or Proprietary
and/or Proprietary
AG – Confidential
SAP ARIBA SUPPLIER GUIDE
FACC
PROCUREMENT
VISION

FACC AG – Confidential and/or Proprietary

We actively shape an international
resilient supply chain and aim to
establish long-term relationships
with our suppliers to support FACC´s
corporate objectives.

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PURCHASING STRATEGY TARGETS
•Best cost purchasing based on TCA
Harmonization of materials
Optimization of logistics & packaging
Global market competitive sourcing
•Cash Flow Management
Consignment stock, payment terms
Vendor Managed Inventory (VMI) for C-articles and consumables
•Supply Chain performance enhancement and risk mitigation

FACC AG – Confidential and/or Proprietary

Long term partnerships
100% on cost, 100% on time, 100% on quality
Zero defects
Active supplier management using digital collaboration solutions

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SAP ARIBA SUPPLIER GUIDE
 DIGITAL
PROCESS
PURCHASING

7 FACC AG – Confidential and/or Proprietary

DIGITAL PURCHASING PROCESS
FACC Supplier Portal/ E-Procurement Platform ARIBA
The FACC supplier portal was introduced several years ago and has been continuously
developed ever since. This tool makes it possible to make purchasing processes more
transparent and to handle them more efficiently. Furthermore, the flow-down of forecast data
is operated in a timely and transparent manner.
With the introduction of the e-procurement platform SAP ARIBA, we are continuing our
journey into the digital age in order to meet the current and future challenges of a dynamically
changing world.

FACC AG – Confidential and/or Proprietary

In a first step –autumn 2023- we will introduce ARIBA Supplier Management. ARIBA Sourcing
and ARIBA Guided Buying will follow in future phases. The FACC supplier portal
(www2.facc.com) will remain in place, ARIBA is intended to complement and expand our
digital collaboration.

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SAP ARIBA SUPPLIER GUIDE
DIGITAL PURCHASING PROCESS
E-Procurement-Platform ARIBA
With SAP ARIBA, we support our partners in all classic tasks and ensure the digital
transformation of the strategic purchasing process. It is the central network for providing and
exchanging data and for deepening and simplifying the collaboration between purchaser and
supplier.
We use ARIBA Supplier Management to register, qualify, segment and manage our suppliers.
Through various questionnaires, you are asked to provide the requested information and all
relevant aspects of your business, quality aspects and certificates.

FACC AG – Confidential and/or Proprietary

With ARIBA Sourcing we can handle the tender process digitally and with ARIBA Guided Buying
we optimise the purchase of catalogue items .

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SAP ARIBA SUPPLIER GUIDE
DIGITAL PURCHASING PROCESS
Will an ARIBA account be required?
FACC‘s procurement process is designed to ensure equal and fair treatment of suppliers,
enabling participation in a competitive procurement process.
Suppliers wishing to participate in this process are asked to register as a FACC supplier
through the ARIBA Business Network, a secure online database that FACC maintains for
potential suppliers.
In SAP ARIBA, each (potential) FACC supplier is registered and qualified and after successful
qualification, can participate in tenders and the subsequent procurement process.

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It is planned that tenders will only be carried out via the ARIBA network.

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SAP ARIBA SUPPLIER GUIDE
 FACC AG – Confidential and/or Proprietary
GENERAL INFORMATION
SAP ARIBA BUSINESS NETWORK
SAP ARIBA SOURCING

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SAP ARIBA SUPPLIER GUIDE
GENERAL INFORMATION
Ariba Business Network Supplier View
SAP Business Network is a hosted service that connects suppliers to buying
organizations, allowing them to conduct transactions over the internet.

Suppliers can have more than one account, each one possibly connecting to
different buying organizations.

Suppliers use SAP Business Network to:

➢ Access a network of high-volume buying organizations.

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➢ Connect with specific buying organizations that are interested in the supplier’s
products or services.
➢ Publish customer catalogs containing information and pricing that is
customized for specific customers.

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SAP ARIBA SUPPLIER GUIDE
GENERAL INFORMATION
Ariba Business Network Supplier View
Suppliers use SAP Business Network to:
➢ Categorize products and services so that customers can find them when
searching by category.
➢ Manage network catalog that includes products from all categories. Buyers on
the SAP Business Network can easily search and view these products which
results in possible new business for both suppliers and buyers.
➢ Select a routing method for the documents that best fit the supplier’s business

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needs—suppliers can receive documents through email, fax, online (using
your SAP Business Network inbox and outbox), cXML, or EDI, and send
documents online.
➢ Conduct transactions electronically by sending purchase order confirmations,
invoices, and other documents.

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SAP ARIBA SUPPLIER GUIDE
GENERAL INFORMATION
What is Ariba Guided Sourcing
▪ To help organizations achieve their strategic sourcing goals, SAP has the guided
sourcing capability for SAP Ariba Sourcing to help streamline and automate
sourcing processes.

▪ It can enable users to identify and qualify suppliers, create and manage
sourcing events, and evaluate bids and proposals.

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▪ It can provide a structured and guided approach to sourcing, helping
organizations to efficiently identify the best suppliers and negotiate the best
possible terms for their procurement needs, allowing them to complete more
projects with less effort.

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SAP ARIBA SUPPLIER GUIDE
GENERAL INFORMATION
What is Ariba Guided Sourcing
▪ Ariba Guided Sourcing provides an interface for creating and managing
procurement projects known as "sourcing events" (RFPs, RFIs or auctions).
▪ Prices and strategic sourcing
information are obtained
from potential supply
sources, bids are managed
and evaluated, and awards

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are made.
▪ In addition, purchasing
elements (info records) can
be synchronized into the SAP
ERP system if required.

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SAP ARIBA SUPPLIER GUIDE
SOURCING PROCESS IN SAP ARIBA
Event Statuses
In SAP Ariba Sourcing, an event follows a process from creation to awarding
contracts to participants. An event has a status, corresponding to each
stage in the event process, which determines the actions you can take.
The following diagram illustrates the event process:

FACC AG – Confidential and/or Proprietary

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SAP ARIBA SUPPLIER GUIDE
 FACC AG – Confidential and/or Proprietary
REGISTRATION IN THE
ARIBA NETWORK

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SAP ARIBA SUPPLIER GUIDE
HOW SUPPLIERS CONNECT WITH FACC
Registration / Log in
Find more information here:

FACC Supplier Guide SLP available on our Homepage:

https://www.facc.com/en/Supplier

You receive an email from FACC for registration, qualification, invitation to the
sourcing event. Follow the link with "Click here“ – Log in / Register

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Use SAP Help Documentation Introduction to SAP Business Network

SAP Tutorial Walk-Up Registration (ondemand.com)

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SAP ARIBA SUPPLIER GUIDE
 FACC AG – Confidential and/or Proprietary
YOUR SORCING EVENTS
NOTIFICATIONS
COMMUNICATION

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SAP ARIBA SUPPLIER GUIDE
YOUR SOURCING EVENTS
Open your Dashboard
You can access to the Supplier Dashboard in 2
ways:
A) If you already have a log-in, the link in the
Invitation-E-Mail leads you directly to the
Event table list.
B) You also can log-in to Supplier.ariba.com
and open the relevant RFQ here.

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Select Ariba Proposals & Questionnaires
from the solution menu in the upper left
corner. The Events table appears.

If you do not have a log-in follow the steps described in our FACC Supplier Guide

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for Registration, Qualification, Certification.
SAP ARIBA SUPPLIER GUIDE
EVENT STATUS
Events table
The Event table lists all of your current and past events.
The first column in your event list displays the title of the project, as well as its
current status. There are four status levels for events:

Completed The event is finished, business has

been awarded to a supplier.
Open The event is currently open for

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viewing or bidding.
Pending Selection The event is finished, but buyer has
not yet made an award decision.
Preview The event has not yet opened but
you are able to access and view the
details.

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SAP ARIBA SUPPLIER GUIDE
YOUR SOURCING EVENTS
Viewing Event Details
1. Open the Events table, as described
in Viewing Your Sourcing Events.
Under “Status: Open" you will find all
running FACC Sourcing Events to which
you are invited.
2. Click an event title in the Events table.
The Review Event Details page displays information about the event.

FACC AG – Confidential and/or Proprietary

SAP Ariba displays an Event Countdown Clock in the upper right corner,
that shows how much time is remaining to submit your response to FACC.
You can no longer submit or revise a response when the event bidding time
has ended!

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SAP ARIBA SUPPLIER GUIDE
YOUR SOURCING EVENTS
Viewing Event Details
In the left margin of the Review Event Details page is an
event console from which you can:
• click Event Messages to view messages for the event.
• click Response History to view your responses and
bids for the event.

The Event details checklist guides you through the steps

required for participation in the event.

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The Event contents overview includes shortcuts to different
sections of the event.

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SAP ARIBA SUPPLIER GUIDE
NOTIFICATIONS
General
SAP Ariba Sourcing automatically generates email notifications to inform you
about the state of an event. If a buyer cancels/updates an event while in
progress, the system automatically sends participants both an instant
message and an email, since participants are probably signed in at that time.

For example:
• When a buyer publishes/changes an event, the system automatically

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sends invitation/notification email to invited participants.
• Participants get an email when the event is closed.
• Participants only get an Award email in case the buyer manually chooses
this option during Event Awarding.

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SAP ARIBA SUPPLIER GUIDE
COMMUNICATION WITH BUYERS
General
In principle, you can contact the responsible strategic buyer at FACC by E-
Mail. However, if the message should be stored at the Ariba Sourcing Event,
please use the Event Message Tool in the relevant Sourcing Project.

As soon as questions, doubts or uncertainties arise, communicate with FACC!

Ask questions as soon as possible, to give FACC enough time to provide a
complete answer.

FACC AG – Confidential and/or Proprietary

In case you need more time to submit a response to the RFQ, please
communicate with the responsible strategic buyer at FACC.

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SAP ARIBA SUPPLIER GUIDE
COMMUNICATION WITH BUYERS
You communicate with buyers by sending and receiving messages.
1. Open the event for viewing.
2. Navigate to the event console (the pane
on the left of the event page) and
click Event Messages.
The Event Messages page appears.
3. Choose a message and click View if you
want to view it.
4. Mark a message and click Reply if you

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want to reply to this message.
5. Choose Compose Message to create a
message (attachment possible).
6. Click Back to Console to return to the
event page.

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SAP ARIBA SUPPLIER GUIDE
 FACC AG – Confidential and/or Proprietary
PARTICIPATING IN
SOURCING EVENTS

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SAP ARIBA SUPPLIER GUIDE
CHECKLIST EVENT PARTICIPATION
Are you ready to participate in a Sourcing Event (RFQ)?
Use this checklist:
✓ FACC sent invitation to participate in a Sourcing Event
✓ Inform FACC (contact mentioned on the invitation) in case you are not
responsible for sumbitting a response to this RFQ and do not forward internally!
FACC will re-send the RFQ to the right contact person directly.
✓ Register to Ariba / Update Login Data
✓ Verify if your contact information is up-to-date and correct.

FACC AG – Confidential and/or Proprietary

✓ View/Accept bidder agreement
✓ View event details / attachments
✓ Ask questions as soon as possible, to give FACC enough time to provide a
complete answer.
✓ Check the bidding time and submit your quote in good time.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATING IN SOURCING EVENTS
Videos from SAP
Suppliers Responding to a RFx on the Ariba Network - Part 1
https://sapvideo.cfapps.eu10-
004.hana.ondemand.com/?entry_id=1_5jpp2dbb

New Suppliers Responding to a RFX - Part 2:

https://sapvideo.cfapps.eu10-
004.hana.ondemand.com/?entry_id=1_ncj7ypgn

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATING IN SOURCING EVENTS
Process Step Overview
1. Open the Event.
2. Accept a bidder agreement.
3. Check details/attachments.
4. Select Lots or Line Items.
5. Enter responses to the individual questions.
6. Enter prices.
7. Optional: Pause the event and continue later.

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8. Update Totals to calculate/verify extended prices
9. Submit your response

You cannot delete a response after it has been submitted. You only can
edit your response as long as the event is in OPEN phase.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION
Acceptance or rejection of the invitation.
FACC requires that you accept a bidder agreement, before you can gain
access and participate in their event.
Read through the Bidder agreement and
accept as follows:

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This acceptance
can no longer be
revoked!

If you do not want to participate in the event, click on Decline to Respond

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION
Selecting Lots or Line Items

Please select lots or line items and click on “Confirm Selected Lots/Line
Items” before submitting prices.

If you do not wish to

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bid, enter a reason for
not bidding.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION
Enter Prices / Requested Data
On the Submit Response page,
enter prices and details for the
requested fields.

Mandatory fields are marked

with “*”.

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Navigate through the RFP=RFQ
by using shortcuts to different
sections/questions.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION
Enter responses to the individual questions.
FACC requires that
you answer some
questions for example
regarding Incoterms,
Payment Terms, Lead
Times, Consignment
Stock agreement and
so on.

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Some Question Items’
may require to add an
attachment.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION
General Attachments / Item Attachments / Download
General Attachments from FACC can be found under “Attachments” at the
Event Contents. Here you can attach general documents regarding this RFQ as
well.
There is the possibility to add
individual Line Item Attachments.
Restrictions:
<100 MB per item

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Only 1 file or ZIP file with multiple files

Download of all Attachments is possible with

the button “Excel Import” and then “Download
Attachments”.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION
Enter prices.
➢ Mandatory fields are marked with a “*”
(e.g. Country of Origin)

➢ Optional fields are shown as entry fields

without a “*” (e.g. Supplier Part ID), if pre-
filled they can be overwritten (e.g. MOQ)

➢ Formula terms are greyed out. They are

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calculated by using the “Update Total
Button” (e.g. Average Annual RC costs”)

➢ FACC mandatory field are greyed out.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION
Pause and save draft or Update Totals and Submit Response

If you want to pause the entry of the offer, use the Save Draft button to resume
the work later.
When you have completed your response, click Update Totals to
calculate/verify extended prices.
When you have verified your response, click Submit Entire Response to submit
it to FACC.

FACC AG – Confidential and/or Proprietary

After you submit your response, you'll see a confirmation message at the top of
the page. You can revise a response as long as the event is in Open status. (see
chapter Revise response / Alternatives”

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SAP ARIBA SUPPLIER GUIDE
 FACC AG – Confidential and/or Proprietary
REVISE RESPONSE
/ ALTERNATIVES

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SAP ARIBA SUPPLIER GUIDE
REVISE RESPONSE
After you submit your response, you can revise is as long as the event is
in Open status.

1. Open the Sourcing Event.

2. Press Button
3. Confirm the Revise Response Pop-Up with „OK“.
4. Enter your change.
5. With button „Reload Last Bid“ you can populate the screen

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showing most recent bid values.
6. With button „Sync. Primary Bid“ you can populate the screen
showing primary bid values.
7. Submit revised response.

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SAP ARIBA SUPPLIER GUIDE
CREATING ALTERNATIVES
General Information Alternatives
Alternative bidding gives you the ability to submit alternate bids after you have
submitted a primary bid.
Alternative bids allow buyers to collect the pricing they want, but also allows
you to submit a response in such a way that you feel is best.
For example, buyers want to collect pricing based on Payment Term 120 days
net. However, you may want to stand out by offering a better Payment Term
at similar price. When alternative bidding is enabled, you can provide this

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information after you have submitted your primary bid.
SAP Ariba shows the pricing alternative as a new tab. The value that you
entered in the Alternative Name field appears as the tab name.
Buyers can then view the primary and alternative pricing responses and
decide what meets their needs the best.

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SAP ARIBA SUPPLIER GUIDE
CREATING PRICE ALTERNATIVES
After you submit your response, you can submit Pricing Alternatives as long as
the event is in Open status.
1. Open the Sourcing Event.
2. Click Create Alternative > Pricing
Alternative
SAP Ariba shows the Select Alternative Items
page.
3. Enter a value in the Alternative Name field.

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4. Select the items you want to include in your
alternative bid and confirm with OK.
Sync Primary Bid to reset your alternative bid
5. Modify your alternative bid as necessary. values to the values from your primary bid.
Reload Last Bid to clear any changes in the
6. Click Submit Alternative Response when bid entry boxes and display the last valid bid
you submitted.
you are ready to submit your alternative bid.

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SAP ARIBA SUPPLIER GUIDE
CHANGE/DELETE PRICE ALTERNATIVES
After submission, you can change a Pricing Alternative as long as the event is
in Open status.
1. Open the Sourcing Event.
2. Click Revise Response > confirm with OK
3. Select the Alternative you want to change.
4. Modify your alternative bid as necessary.
5. Click Update Totals and verify your changes.

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6. Click Submit Entire Response > confirm with OK

You can delete alternative bids before you submit your response.
You cannot delete an alternative response after it has been submitted.

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SAP ARIBA SUPPLIER GUIDE
 FACC AG – Confidential and/or Proprietary
PARTICIPATION
USING EXCEL

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION USING EXCEL
General
➢ You can enter responses (Prices/Questions) by using the Supplier
Interface (see chapter “Participating in Sourcing Events”).
➢ Alternatively, you can download the content of an RFx as an Excel
document, fill out the responses offline and then upload back into the
account to update the responses on the Supplier Interface.
➢ This allows you the flexibility to fill out the response offline at your own
speed.

FACC AG – Confidential and/or Proprietary

https://sapvideo.cfapps.eu10-004.hana.ondemand.com/?entry_id=1_s48se3rs

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION USING EXCEL
Process
1. Open the Event. Steps 1-4 and 8-10 are described in
2. Accept the bidder agreement. chapter “Participating in Sourcing Events”
3. Check details/attachments.
4. Select Lots or Line Items.
5. Answer Questions in Supplier Interface (You also could answer questions in
Excel but some questions are “Dependent questions” that do not work in
Excel! ).
6. Download RFx content.

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7. Fill out the response in Excel offline.
8. Upload the file into your account.
9. Optional: Pause the event and continue later.
10. Update Totals to calculate/verify extended prices
You cannot delete a response after it has been submitted.
11. Submit your response You only can edit your response as long as the event is in OPEN phase.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION USING EXCEL
Download RFx content
You have opened your Event, accepted the bidder agreement and selected
your lots. Now you are at the “Submit Response” step and can download the
RFx content by clicking the button “Excel Import”:

Click “Download Content” and open the file.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION USING EXCEL
Fill out the response in Excel
The file contains all the information required for the RFQ (separate tabs).
The first tab is a guide how to fill out the file, the other tabs contain Questions,
Items and eventually Pricing Conditions that need your attention.
Screen of first tab
Open every individual tab and enter
prices/terms as requested.
Answers for questions are already shown in case you’ve
entered them on the Supplier Interface (preferred).

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Save and Close the file.

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SAP ARIBA SUPPLIER GUIDE
PARTICIPATION USING EXCEL
Upload the file into your account
Open your event which is at status “Submit Response” and press the button
“Excel Import”
Choose File and click “Upload”, confirm message with OK

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Response has been imported into your Event, continue as usual.

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SAP ARIBA SUPPLIER GUIDE
 RESPONSE TEAMS
SAP ARIBA SUPPLIER GUIDE

49 FACC AG – Confidential and/or Proprietary

RESPONSE TEAMS
General Information
Buyers can group you and others from your organization as a supplier
response team. A response team can work on one response as opposed
to each person providing their own individual response.

SAP Ariba Sourcing does not allow more than one response team
member to submit a response at the same time. However, response team
members can access events, view messages, and view the Response
History page at the same time.

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To view the people from your organization that have
been grouped as a response team, click Response
Team on the Review Event Details page.

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SAP ARIBA SUPPLIER GUIDE
RESPONSE TEAMS
Adding Response Team Members
Prerequisites
Buyers must group you and others from your organization as a supplier response
team, before you can add additional users to the response team. To be added to a
response team, a user must be:
> Assigned a role with the Access Proposals and Contracts permission
> Approved by the buyer

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Procedure
1. Open the Response Team page.
2. Click Add -> Team Members screen appears.
3. Select the team members you want to add and click OK

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SAP ARIBA SUPPLIER GUIDE
SUPPLIER SUPPORT
FAQS
SAP ARIBA SUPPORT CENTER
FAQs

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SAP ARIBA SUPPLIER GUIDE
SUPPLIER SUPPORT
The following support tools are available to suppliers

Help Topics about Ariba Network

Access via your ARIBA account to
Section “Business Network”.
Here you get access to help Topis,
Support and Documentation via the
Question mark button.

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SAP ARIBA SUPPLIER GUIDE
SUPPLIER SUPPORT
Support tools in area “Ariba Proposals and Questionnairs

SAP Ariba Help Center

Access via your ARIBA account to
area “Ariba Proposals and
Questionnaires”.
Help sign in the upper right
corner
The Help Center pops up in

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a separate window.
Here you can find Guides,
Tutorials and other useful
information about Ariba.

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SAP ARIBA SUPPLIER GUIDE
SUPPLIER SUPPORT – SAP HELP
SAP Tutorials
SAP Ariba and SAP Business Network Tutorials | SAP Help Portal
Here you can find a lot of tutorials
about SAP ARIBA and SAP Business
Network.

> SAP Business Network Tutorials for Suppliers

> SAP Business Network Tutorials for Standard
Account Suppliers

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> SAP Business Network Tutorials for
Enterprise Account Suppliers
> SAP Strategic Sourcing Tutorials for Suppliers
> SAP Strategic Sourcing Tutorials for Buyers
> SAP Ariba Procurement Tutorials for Buyers

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SAP ARIBA SUPPLIER GUIDE
FAQS
Click on the relevant question to get to the answer
What happens if I have not received the Invitation to a Sourcing Event?
hat?
I already have an SAP ARIBA network account. Can I use it for FACC as well?
I don't understand the notification I received from my customer.
I am having trouble logging in with my ARIBA network account credentials. What
am I supposed to do?
I got the following message during registration “The user already exists. Enter a

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different user name”.
Why do I get the following message on the SAP ARIBA login page?
“You do not have the permission to view the event or the link you clicked is
invalid”.
How can I access my ARIBA dashboard?

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SAP ARIBA SUPPLIER GUIDE
FAQS
Click on the relevant question to get to the answer
I have opened the link but I got the error message: ERR_CONNECTION_TIMED_OUT
error. Can I fix it?
I can't access my customer’s events.
I've been invited to participate in an event, and I want my colleagues in another
office to sign in and participate. How can I give them access to the event?
My colleague added me to ARIBA but I can not see the FACC content.
Can Invitations to a Sourcing Event be forwarded internally and answered by

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colleagues?
I need to submit updated documents as part of my response, but the event is no
longer accepting responses
The link in my event invitation notification is not working.

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SAP ARIBA SUPPLIER GUIDE
FAQS
Click on the relevant question to get to the answer
What if an unknown user wants to register? What should I do in case of fraud?
How do I link user IDs?
How do I merge/consolidate accounts?

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SAP ARIBA SUPPLIER GUIDE
FAQS
The following questions and answers may help you

What happens if I have not received the Invitation to a Sourcing Event?

• The problem could be related to your mail setting. Make sure that ariba.com is on the whitelist.
• Search your mailbox for an email with the following email subject: "FACC Operations GmbH has invited you to
participate in an event".
• Search for the invitation in all your folders, e.g. in your mailbox, junk or spam folder.
• Check whether one of your colleagues has received the invitation instead of you.
• Contact the responsible Strategic Buyer at FACC.

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I already have an SAP ARIBA network account. Can I use it for FACC as well?

Yes, you can use your existing SAP ARIBA network account. Click on the link in the invitation email and select the “Log-
In" button.

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The following questions and answers may help you

I don't understand the notification I received from my customer.

Contact FACC strategic buyer directly for clarification.

I am having trouble logging in with my ARIBA network account credentials. What am I supposed to do?

If this problem occurs, it could be one of the following scenarios:

FACC AG – Confidential and/or Proprietary

• You have already logged into your existing account and subsequently also clicked on the link in the email for the
first time.
IMPORTANT: The system interprets this as an attempt to log in twice. You must either click on the link in the
email or log into your existing account and navigate to the ARIBA Sourcing screen. You cannot do both!
• If another SAP ARIBA page opens in a different browser tab, close the other tab and try to log in again.
• If you receive a certificate error in your browser when you try to access the ARIBA network login page at
https://supplier.ariba.com, please clear your browser cache, cookies, and search history. Close the browser and
try to open the page again.

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The following questions and answers may help you
I got the following message during registration “The user already exists. Enter a different user name”.

The username you selected has already been assigned. Choose a different username when registering on
the ARIBA network. If you already have an account on the ARIBA network and want to link to FACC, select
the button “Login” (instead of “Register”).

Why do I get the following message on the SAP ARIBA login page?
“You do not have the permission to view the event or the link you clicked is invalid”.

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If you have multiple accounts, make sure you are logged in to the account associated with this document, task or
event. Click on “Back” to see other events you are invited to.

How can I access my ARIBA dashboard?

Simply enter your ARIBA network account under Supplier.ariba.com

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I have opened the link but I got the error message: ERR_CONNECTION_TIMED_OUT error. Can I fix it?

This is usually the result of a slow network connection (busy public hotspots) or a firewall blocking the website. To
ensure that the firewall does not reject ARIBA web content , please contact your IT to have the required domains and
IP ranges whitelisted (for technical information, please contact the Help Centre)

I can't access my customer’s events.

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Your company can have multiple Ariba Network for Suppliers accounts.
Check with your account administrator to verify you are using the correct account.

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The following questions and answers may help you
I've been invited to participate in an event, and I want my colleagues in another office to sign in and
participate. How can I give them access to the event?

Do not simply forward the E-Mail to the colleague. This won’t work!
If the colleague already has an Ariba Account with permission “Access Proposals and Contracts”, ask
FACC strategic buyer to invite this user to the Event as well. You are now a Response Team.

If the colleague doesn't already have an Ariba Network account, create a new user account for the new
contact or ask FACC to enter the new user. Users must have the Access Proposals and
Contracts permission to view your organization's SAP Ariba Sourcing events.
Contact your customer to ensure the new user accounts are approved and ask the responsible buyer at

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FACC to invited the additional person to participate in the event.

My colleague added me to ARIBA but I cannot see the FACC content.

The person who created the ARIBA network account is the administrator. He or she can add new users. However, this
does not mean that the user automatically sees the FACC content. Only if the added user receives an invitation link to
a Sourcing Event, it will be unlocked to FACC’s content on the ARIBA network.

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The following questions and answers may help you

Can Invitations to a Sourcing Event be forwarded internally and answered by colleagues?

No, this does not work! It is not possible to forward a Sourcing Event to other e-mail contacts. The link to participate
in a sourcing Event only works via the registered e-mail address. The Invitation must be transmitted by FACC to the
other contact person. New contact persons must be created in Ariba (by FACC or your primary contact). The Invitation
to the Sourcing Event must then be sent by FACC to the new contact person.

I need to submit updated documents as part of my response, but the event is no longer accepting responses.

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Contact the Event creator (FACC strategic buyer) and ask to reopen the event.

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The following questions and answers may help you
The link in my event invitation notification is not working.

If you can't click the link in the notification or if the link is not working, copy and then paste the URL in your
web browser. If you still can't use the link to access the event, contact the responsible FACC Buyer.

What if an unknown user wants to register? What should I do in case of fraud?

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The first user of a company is also the administrator (can be changed). If another user registers, the
administrator will receive a mail to approve/reject this user.
See the section “Registration in the ARIBA network”, “Approval by the administrator”.

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The following questions and answers may help you

How do I link user IDs?

If you have multiple accounts that you maintain or have access to, it can be difficult to remember different
usernames and passwords. Linking user IDs allows you to seamlessly login to one account, then switch to
any other linked usernames with a click instead of having to logout and log back in with a different user ID.

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The following questions and answers may help you

How do I merge/consolidate accounts?

It is not possible to merge two accounts that have different SAP Business Network IDs, however, you do have
some consolidation options:
Complete consolidation (SAP help)
Account hierarchy (SAP help)
Linking User IDs (see this description).

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