Lexmark Platinum Pro900 Series Quick

Reference Guide

May 2009 www.lexmark.com

Important Message About Cartridge Recycling!
Please Read Before Opening Your Inkjet Cartridge Box
At Lexmark, we take our commitment to the environment seriously, and we encourage our customers to participate in our easy, no-cost method
for returning empty Lexmark cartridges to Lexmark for proper recycling. We will insure that cartridges are properly handled with zero waste to
landfills.

Go to www.lexmark.com/recycle. Follow instructions to request postage-paid bags. Bags usually arrive

within 7–10 days.

Place the empty Lexmark-branded inkjet cartridge(s) in the postage-paid return bag, and then seal the bag.
If you’re sending single-color tanks, we recommend that you send at least two at a time to maximize the
environmental benefits.

Mail the bag to Lexmark’s recycling partner. The bag is pre-addressed.

Visit www.lexmark.com/recycle to learn more about recycling.

Lexmark-branded cartridges are always made with all new parts, though components may contain recycled material. For warranty returns, call
1-800-332-4120.
This patented printer is licensed for, and designed to work with, only genuine Lexmark inkjet cartridges for the life of the patented printer. You
agree to: (1) use only genuine Lexmark inkjet cartridges with this printer except as otherwise provided below, and (2) pass this license/agreement
to any subsequent user of this printer. The patented Lexmark inkjet cartridges and their contents are licensed subject to a restriction that they may
be used only once. After this single use, the license to use the print cartridges and their contents terminates, and you agree to return them only to
Lexmark for recycling. Replacement inkjet cartridge(s) sold without these terms are available through www.lexmark.com and may be refilled by
you, or a third party, as the only cartridge alternative to be used with the licensed printer.

Important safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the
public switched telephone network.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to
abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or
electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before
inspecting it.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling
connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Contents
Important safety information.........................................................2
About your printer.............................................................................5
Finding information about the printer...........................................................................................................................5
Minimizing your printer's environmental impact......................................................................................................5
Printer models.........................................................................................................................................................................6
Printer features.......................................................................................................................................................................7
Understanding the parts of the printer..........................................................................................................................8
Using the printer control panel........................................................................................................................................9
Understanding the home screen...................................................................................................................................10
Navigating menus using the printer control panel.................................................................................................12
Using memory cards and flash drives..........................................................................................................................13

Ordering and replacing supplies...................................................15

Ordering ink cartridges.....................................................................................................................................................15
Replacing ink cartridges....................................................................................................................................................15
Maintaining ink cartridges...............................................................................................................................................16

Using the printer software.............................................................19

Minimum system requirements.....................................................................................................................................19
Installing the printer software........................................................................................................................................19
Using the Windows printer software............................................................................................................................20
Using the Macintosh printer software.........................................................................................................................22

Printing...............................................................................................23
Printing a document..........................................................................................................................................................23
Printing on both sides of the paper (duplexing) automatically.........................................................................23
Printing photos using the printer control panel......................................................................................................25
Canceling print jobs............................................................................................................................................................25

Copying...............................................................................................26
Tips for copying....................................................................................................................................................................26
Making copies.......................................................................................................................................................................26
Copying photos....................................................................................................................................................................27
Making a duplex copy automatically...........................................................................................................................27

Contents
3
 Canceling copy jobs...........................................................................................................................................................27

Scanning.............................................................................................28
Tips for scanning..................................................................................................................................................................28
Scanning to a local or network computer..................................................................................................................28
Scanning to a flash drive or memory card..................................................................................................................29
Scanning directly to e-mail using the printer software.........................................................................................29
Scanning to a PDF...............................................................................................................................................................30
Canceling scan jobs............................................................................................................................................................31

E-mailing............................................................................................32
Sending e-mail......................................................................................................................................................................32
Canceling an e-mail............................................................................................................................................................34

Using SmartSolutions......................................................................35
What is SmartSolutions?...................................................................................................................................................35
Creating or customizing printer solutions..................................................................................................................36

Troubleshooting...............................................................................38

Notices................................................................................................44
Edition notice........................................................................................................................................................................44

Contents
4
About your printer

Finding information about the printer

The Quick Reference Guide contains basic instructions on how to accomplish common printer tasks like printing,
copying, and scanning. It also includes information on troubleshooting common printer setup problems.
For additional information about the printer, see the following:

What are you looking for? Find it here

Initial setup instructions • Quick Setup Sheet
• Hardware Setup Wizard1
Additional setup and instructions for using the Comprehensive User's Guide installed automatically with the printer
printer software.1
After installing your printer, you can access the User's Guide from
the printer program folder:
For Windows users
1 Click or Start.
2 Click All Programs or Programs, and then select the printer
program folder from the list.
3 Select View User's Guide.
For Macintosh users
1 From the Finder desktop, double-click the printer folder.
2 Double-click User's Guide.
Help using the printer software Software Help installed automatically with the printer software.1
Click Help from any printer software program or application.
The latest supplemental information, updates, Support Web site—support.lexmark.com
online technical support, and telephone support
1 Available on the installation software CD and on the Lexmark Web site at www.lexmark.com/publications/.

Minimizing your printer's environmental impact

We are committed to protecting the environment and are continually improving our printers to reduce their
environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your printer's
environmental impact even further.

Conserving energy
• Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to Power Saver
mode after the printer is left idle for 10 minutes.
• Select the lowest Power Saver timeout. The Power Saver feature puts the printer in a minimum-power standby
mode after the printer has been idle for a set amount of time (the Power Saver timeout).

About your printer

5
 • Share your printer. Wireless/network printers allow you to share a single printer among multiple computers,
thus conserving energy and other resources.

Conserving paper
• Activate Eco-Mode. On selected printer models, this feature sets the printer to automatically print on both sides
of the paper (duplex) for copy and fax jobs and for printing in Windows.
• Print more than one page image on one side of the paper. The “Pages per sheet” feature allows you to print
multiple pages on one sheet. You can print up to 8 page images on one side of a sheet of paper.
• Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or automatically
(depending on your printer model).
• Preview print jobs before printing. Use the preview features found in Toolbars, the Print or Print Preview dialog,
or the printer display (depending on your printer model).
• Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save them to a
computer program, application, or flash drive for presentation.
• Use recycled paper.

Conserving ink
• Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and
are ideal for printing documents that are mostly text.
• Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges.
• Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and
“Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints.

Recycling
• Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return
an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag.
• Recycle the product packaging.
• Recycle your old printer instead of throwing it away.
• Recycle paper from discarded print jobs.
• Use recycled paper.
To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment.

Printer models
The installation software CD that came with your printer works for the following printer models:
• Lexmark Pro905
• Lexmark Pro904
• Lexmark Pro903

About your printer

6
Printer features
Your printer comes with full features that will help you manage and accomplish printing and imaging tasks:
• Wireless or Ethernet networking. Print and scan from virtually anywhere in your home or office over a secure
wireless or Ethernet network, as well as share the printer among multiple computers.
• Intuitive touch screen. Use the full-featured color touch screen for fast, easy access to all the printer menus. The
large screen also allows you to view, edit, and print photos directly from your digital camera or memory device
without using a computer.
• Print. Print documents and PDFs faster from a computer, from a USB flash drive, or from a Bluetooth device.
Built-in two-sided printing lets you save money and the environment.
• Copy. Copy documents and photos with one-touch, computer-free black or color copying. Enjoy 25% to 400%
reduction and enlargement capacity.
• Scan. Scan thick books, reports, and other multiple-page documents easily with the high resolution flatbed
scanner and the Automatic Document Feeder. Easily scan to a memory device or to multiple laptops or PCs over
a secure wireless network with up to 1200 x 4800 optical resolution.
• Fax. Do multiple-page, standalone black and color faxing at 33.6 Kbps modem speed. Other fax features include
99 speed dials, automatic redial, junk fax blocking, and caller ID.
• Photo printing. Print high quality, long-lasting photos directly from digital memory cards, PictBridge-enabled
digital cameras, and USB flash drives. Select photos to print using the proof sheet for computer-free printing.
• SmartSolutions. Simplify printer tasks that you frequently repeat by creating and customizing your printer
solutions. Using the SmartSolutions toolkit on the Web, you can choose the printer tasks that you often perform,
apply your custom settings, and download them to your printer as shortcuts that you can easily access anytime.
You can also customize your printer with solutions that display your online calendars, RSS feeds, and more.
• Eco-Mode. Save energy and paper by activating Eco-Mode. It automatically dims the printer display light, puts
the printer into Power Saver mode after 10 minutes of inactivity, and prints on both sides of the paper for copy
and fax jobs and for printing in Windows.

About your printer

7
Understanding the parts of the printer

Use the To
1 Automatic Document Feeder (ADF) tray Load original documents in the ADF. Recommended for
scanning, copying, or faxing multiple-page documents.
Note: Do not load postcards, photos, small items, or thin
media (such as magazine clippings) into the ADF. Place
these items on the scanner glass.
2 ADF output tray Hold documents as they exit from the ADF.
3 Wi-Fi indicator Check wireless status.
4 Memory card slot Insert a memory card.
5 PictBridge and USB port Connect a PictBridge-enabled digital camera, a USB
Bluetooth adapter, or a flash drive to the printer.
6 Paper exit tray Hold paper as it exits.
7 Paper tray (Tray 1) Load paper.
8 Second paper tray (Tray 2) Load additional paper.
Note: Your printer model may not have this option. You can load the same type of paper as Tray 1, or you can
load a different type of paper and change the paper default
settings so the printer pulls paper from Tray 2 for certain
types of jobs.
9 Printer control panel Operate the printer.
10 ADF Scan, copy, or fax multiple-page letter-, legal-, and A4-size
documents.

About your printer

8
 Use the To
1 Scanner unit • Access the ink cartridges and printhead.
• Remove paper jams.
2 Printhead Install, replace, or remove ink cartridges.
3 Ethernet port Connect your printer to a computer, a local network, an external DSL, or a cable modem.
4 USB port Connect the printer to a computer using a USB cable.
Warning—Potential Damage: Do not touch the USB port except when plugging in or
removing a USB cable or installation cable.
5 LINE Port Connect the printer to an active telephone line (through a standard wall jack, DSL filter,
or VoIP adapter) to send and receive faxes.

6 EXT Port Connect additional devices (telephone or answering machine) to the printer and the
telephone line. Use this port if you do not have a dedicated fax line for the printer, and
if this connection method is supported in your country or region.
Note: Remove the plug to access the port.

7 Power supply with port Connect the printer to a power source.

8 Duplex unit • Print on both sides of a sheet of paper.
• Remove paper jams.

Using the printer control panel

The following diagrams explain the sections of the printer control panel:
Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the
function is not available.

About your printer

9
 Use To
1 Power • Turn the printer on and off.
• Switch to Power Saver mode.
Note: When the printer is on, press to switch to Power
Saver mode. Press and hold for three seconds to turn
off the printer.
2 Back • Return to the previous screen.
• Exit from one menu level to a higher one.
3 Touch screen display • Navigate the printer menus.
Note: The display is turned off in Power Saver mode. • Change settings.
• View printer messages and animation.
4 Start Start a job, depending on which mode is selected.

5 Cancel Cancel the current job or task.

6 Help Display Help text and animation.

7 Home Return to the home screen.

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which
is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or
to change printer settings.

About your printer

10
Display item Description
1 Copy Access the copy menu and make copies.

2 Scan Access the scan menu and scan documents.

3 Fax Access the fax menu and send faxes.

4 Memory Device View, select, print, or attach photos and documents to e-mail.
Note: This icon appears only when you return to the home screen while a memory card, flash
drive, or PictBridge-enabled camera is connected to the printer.

or
PictBridge

5 SmartSolutions Open the SmartSolutions menu.

6 Ink levels icon • Display the current ink levels of the installed cartridges.
• Access cartridge maintenance and information functions.

7 Setup icon Access the setup menu and change printer settings.

About your printer

11
Display item Description
8 2-Sided icon Print on both sides of a sheet of paper.

9 Eco-Mode icon Activate Eco-Mode to select the following options:

• Print on both sides of the paper (duplex).
• Change to Power Saver mode after the printer is left idle for 10 minutes.
• Set screen brightness to low.

Navigating menus using the printer control panel

Touch-screen models
• To perform a new task, always start from the home screen. Touch to open the home screen.
• To scroll through the menus, drag the scroll bar or touch the arrows on the display.
• To open a menu or submenu, touch the menu name or icon.
• To select a setting, touch a menu item, and then touch Accept or OK to save the setting.

Arrow-button models
• To scroll through the menus, use the arrow buttons on the printer control panel, and then press to open menus
and submenus.
• Press to select and save a setting.

About your printer

12
Using memory cards and flash drives
Using a memory card or flash drive with the printer
Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove
the memory card from the camera or the flash drive from the computer and insert it directly into the printer.
1 Insert a memory card into the card slot or a flash drive into the USB port.
Inserting a memory card Inserting a flash drive

Notes: Notes:
• Insert the card with the brand name label facing right. • The flash drive uses the same port that is used for a
• Make sure any arrows on the card point toward the PictBridge camera cable.
printer. • An adapter may be necessary if your flash drive does
• If necessary, connect the memory card to the adapter not fit directly into the port.
that came with it.
• Make sure that the memory card inserted is supported
by the printer. For more information, see “Supported
memory cards and file types” on page 14.

Warning—Potential Damage: Do not touch any cables, any network adapter,

any connector, the memory device, or the printer in the areas shown while actively
printing, reading, or writing from the memory device. A loss of data can occur.

2 The Memory Device screen appears on the display.

About your printer

13
Notes:
• If the printer does not recognize the memory device, then remove and reinsert it.
• If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is
in the card slot, then a message appears on the display prompting you to choose which memory device to use.

Supported memory cards and file types

Memory Card File Type
• Secure Digital (SD) Documents:
• Secure Digital High Capacity (SDHC) • .doc (Microsoft Word)
• Micro Secure Digital (with adapter) (Micro SD) • .xls (Microsoft Excel)
• Mini Secure Digital (with adapter) (Mini SD) • .ppt (Microsoft PowerPoint)
• MultiMedia Card (MMC) • .pdf (Adobe Portable Document Format)
• Reduced Size MultiMedia Card (with adapter) (RS-MMC) • .rtf (Rich Text Format)
• MultiMedia Card mobile (with adapter) (MMCmobile) • .docx (Microsoft Word Open Document Format)
• Memory Stick • .xlsx (Microsoft Excel Open Document Format)
• Memory Stick PRO • .pptx (Microsoft PowerPoint Open Document Format)
• Memory Stick Duo (with adapter) • .wpd (WordPerfect)
• Memory Stick PRO Duo (with adapter) Images:
• xD-Picture Card • JPEG
• xD-Picture Card (Type H) • TIFF
• xD-Picture Card (Type M)

About your printer

14
Ordering and replacing supplies

Ordering ink cartridges

Page yields available at www.lexmark.com/pageyields. For best results, use only Lexmark ink cartridges.
Lexmark Pro900 Series models

Item Return Program Cartridge1 Regular cartridge2

Black cartridge 100 100A
High yield black cartridge 100XL, 105XL 100XLA
Yellow color cartridge 100 100A
High yield yellow color cartridge 100XL 100XLA
Cyan color cartridge 100 100A
High yield cyan color cartridge 100XL 100XLA
Magenta color cartridge 100 100A
High yield magenta color cartridge 100XL 100XLA
1 Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling.
2 Available only on the Lexmark Web site at www.lexmark.com.

Replacing ink cartridges

Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately
after removing the old ones or the ink remaining in the printhead nozzles may dry out.
1 Turn on your printer.
2 Open the printer.

Note: The printhead moves to the cartridge installation position.

Ordering and replacing supplies

15
3 Press the release tab, and then remove the used ink cartridge or cartridges.

4 Install each ink cartridge. Use two hands to install the black cartridge.

Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to
air.
5 Close the printer.

Maintaining ink cartridges

In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every
week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power
on if it is turned off.

Aligning the printhead

If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead.

Using the printer control panel

1 Load plain paper.
2 From the home screen, navigate to Align Printer:
> More Options > Align Printer.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.

Ordering and replacing supplies

16
Using the printer software

For Windows users

1 Load plain paper.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 From the Maintenance tab, click Align cartridges.
7 Follow the instructions on the computer screen.

For Macintosh users

1 Load plain paper.
2 From the Finder desktop, double-click the printer program folder.
3 Select Printer Utility from the list.
4 From the Maintenance tab of the Printer Utility dialog, click Print Alignment Page.
5 Follow the instructions on the computer screen.
If you aligned the cartridges to improve print quality, then print your document again. If print quality has not
improved, then clean the printhead nozzles.

Cleaning the printhead nozzles

Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality
of your prints.

Notes:
• Cleaning the printhead nozzles uses ink, so clean them only when necessary.
• Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
• If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead nozzles.

Using the printer control panel

From the home screen, navigate to Clean Printhead or Deep Clean Printhead:
> More Options > Clean Printhead or Deep Clean Printhead
A cleaning page prints.

Using the printer software

For Windows users

1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.

Ordering and replacing supplies

17
3 Select Printer Home.
4 Choose your printer from the printer drop-down list.
5 From the Maintenance tab, click Clean cartridges.
6 Follow the instructions on the computer screen.

For Macintosh users

1 From the Finder desktop, double-click the printer program folder.
2 Select Printer Utility from the list.
3 From the Maintenance tab, select Clean Print Nozzles.
A cleaning page prints.

Ordering and replacing supplies

18
Using the printer software

Minimum system requirements

The printer software requires up to 500 MB of free disk space.

Supported operating systems

• Microsoft Windows 7 (Web only)1
• Microsoft Windows Vista (SP1)
• Microsoft Windows XP (SP3)
• Microsoft Windows 2000 (SP4 or greater)
• Macintosh PowerPC OS X v10.3.9 or later
• Macintosh Intel OS X v10.4.4 or later
• Linux Ubuntu 8.04 LTS and 8.10 (Web only)1
• Linux OpenSUSE 11.0 and 11.1 (Web only)1
• Linux Fedora 10 (Web only)1
1 The printer driver for this operating system is available only at support.lexmark.com.

Installing the printer software

Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall
the current software first.

For Windows users

1 Close all open software programs.
2 Insert the installation software CD.
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run.
b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
3 Follow the instructions on the Welcome screen.

For Macintosh users

1 Close all open software applications.
2 Insert the installation software CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3 Double-click Install.
4 Follow the instructions on the installation dialog.

Using the printer software

19
Using the World Wide Web
1 Go to the Lexmark Web site at www.lexmark.com.
2 From the Drivers & Downloads menu, click Driver Finder.
3 Select your printer, and then select your operating system.
4 Download the driver and install the printer software.

Using the Windows printer software

Software installed during printer installation
When you set up the printer using the installation software CD, all the necessary software was installed. You may
have chosen to install some additional programs. The following table provides an overview of various software
programs and what they can help you do.
If you did not install these additional programs during initial installation, then reinsert the installation software CD,
run the installation software, and then select Install Additional Software from the Software Already Installed screen.

Printer software
Use the To
LexmarkTM Printer Home • Launch applications or programs.
(referred to as Printer Home) • Access the Fax Solutions software.
• Scan or e-mail a photo or document.
• Edit scanned documents.
• Scan documents to PDF.
• Adjust settings for the printer.
• Order supplies.
• Maintain ink cartridges.
• Print a test page.
• Register the printer.
• Contact technical support.
Lexmark Fast Pics Manage, edit, transfer, and print photos and documents.
(referred to as Fast Pics)
Lexmark Toolbar • Print black or text-only Web pages to save ink.
(referred to as Toolbar) • Schedule automatic printing of Web pages.
• Access Picnik and edit photos online.
• Print, scan, or convert local files from Windows.
Lexmark Tools for Office Access your favorite settings in Microsoft Office 2007.
(referred to as Tools for Office)

Using the printer software

20
Use the To
Lexmark Fax Solutions • Send a fax.
(referred to as Fax Solutions) • Receive a fax in three-in-one printers.
• Add, edit, or delete contacts in the built-in phone book.
• Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax
Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and
Answering, and print fax history and status reports.
Abbyy Sprint OCR Scan a document and produce text that you can edit with a word-processing
program.
Lexmark Wireless Setup Utility • Set up the wireless printer on a wireless network.
(referred to as Wireless Setup Utility) • Change the wireless settings of the printer.
Note: This program is installed automatically with the printer software if the
printer has wireless capability.
Lexmark Service Center • Troubleshoot the printer.
(referred to as Service Center) • Access the printer maintenance functions.
• Contact technical support.
Notes:
• This program is installed automatically with the printer software.
• You may be prompted to install this program from the Web, depending on
your printer model.
Printing Preferences When you select File  Print with a document open and then click
Properties, a Printing Preferences dialog appears. The dialog lets you select
options for the print job, such as the following:
• Select the number of copies to print.
• Print two-sided copies.
• Select the paper type.
• Add a watermark.
• Enhance images.
• Save settings.
Note: Printing Preferences is installed automatically with the printer software.

Note: Your printer may not come with some of these programs or some of the functions of these programs, depending
on the features of the printer that you purchased.

Using the printer software

21
Using the Macintosh printer software
Software installed during printer installation
Software resident in the Macintosh OS
Use the To
Print dialog Adjust the print settings and schedule print jobs.
Printer Services dialog (not available in Mac OS X v10.5 • Access the printer utility.
or later) • Troubleshoot.
• Order ink or supplies.
• Contact Lexmark.
• Check the printer software version installed on the computer.

Printer software
Applications are installed along with the printer software during installation. These applications are saved in the
printer folder that appears on the Finder desktop after installation.
1 From the Finder desktop, double-click the printer folder.
2 Double-click the icon of the application that you want to use.

Use the To
Lexmark All-In-One Center • Scan photos and documents.
(referred to as All-In-One Center) • Customize settings for scan jobs.
Lexmark AIO Setup Utility • Customize settings for fax jobs.
(referred to as AIO Setup Utility) • Create and edit the Contacts list.
Lexmark Network Card Reader • View the contents of a memory device inserted into a network printer.
(referred to as Network Card Reader) • Transfer photos and PDF documents from a memory device to the computer
over a network.
Lexmark Printer Utility • Get help with cartridge installation.
(referred to as Printer Utility) • Print a test page.
• Print an alignment page.
• Clean the printhead nozzles.
• Order ink or supplies.
• Register the printer.
• Contact technical support.
Lexmark Wireless Setup Assistant Set up the printer on a wireless network.
(referred to as Wireless Setup Assistant)

Note: Your printer may not come with these applications, depending on the features of the printer that you
purchased.

Using the printer software

22
Printing

Printing a document
1 Load the paper in the printer.
2 Send the print job:

For Windows users

a With a document open, click File  Print.
b Click Properties, Preferences, Options, or Setup.
c Select the print quality, the number of copies to print, the type of paper to use, and how the pages should
print.
d Click OK to close any printer software dialogs.
e Click OK or Print.

For Macintosh users

a With a document open, choose File > Print.
b From the Printer pop-up menu, choose the printer.
c If necessary, click the disclosure triangle.
d From the print options pop-up menu, choose the print quality, the number of copies to print, the type of
paper to use, and how the pages should print.
e Click Print.

Printing on both sides of the paper (duplexing)

automatically
The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you
purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the
instructions for printing on both sides of the paper (duplexing) manually.

For Windows users

1 With a document open, click File  Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Advanced tab.
4 From the 2-Sided Printing section, select On from the drop-down menu.
Note: To use the settings defined in the printer, select Use Printer Settings.
5 Select either the Sideflip or Topflip option. Sideflip is the setting most often used.

Printing
23
6 Select Extend Dry Time, and then select a setting. In regions with high humidity, select Extended.
7 Click OK to close any printer software dialogs.
8 Click OK or Print.
Note: To return to single-sided printing, return to the Advanced tab. From the 2-Sided Printing section, select
Off from the drop-down menu.

For Macintosh users

1 With a document open, choose File > Print.
2 From the Printer pop-up menu, choose the printer.
3 From the print options pop-up menu, choose Layout.
4 From the Two-Sided menu, select Long-edge binding or Short-edge binding.
• For Long-edged binding, pages are bound along the long edge of the page (left edge for portrait, top edge
for landscape).
Note: Long-edged binding is not available in Mac OS X v10.3.

Portrait Landscape

• For Short-edged binding, pages are bound along the short edge of the page (top edge for portrait, left edge
for landscape).

Portrait Landscape

5 From the print options pop-up menu, choose Print Settings or Advanced Options, depending on your operating
system.
6 If necessary, click the disclosure triangle.
7 Select Two-Sided Printing Dry Time. In regions with high humidity, select Extended.
8 Click Print.

Printing
24
Printing photos using the printer control panel
1 Load photo paper.
2 Insert a memory card, flash drive, or digital camera set to mass storage mode.
The Memory Device screen appears on the display.
3 Touch View Photos.
The Select Photos screen appears.
4 Touch the photo or photos you want to print.

Tips:
• If you want to clear a selected photo, then touch the photo again.
• If you want to view more photos, then touch the left or right arrow, and then touch the photo to select it.
5 When you are finished selecting the photos you want to print, touch Layout.
6 If you want to change the print settings, then touch Change Settings.
If necessary, touch Accept each time you make a selection.
7 Press .
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

Canceling print jobs

To cancel a print job from the printer control panel, press . To cancel a print job from the computer, do the following:

For Windows users

1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type control printers.
3 Press Enter, or click OK.
The printer folder opens.
4 Right-click the printer, and then select Open.
5 Cancel the print job:
• If you want to cancel a particular print job, then right-click the document name, and then select Cancel.
• If you want to cancel all print jobs in the queue, then click Printer  Cancel All Documents.

For Macintosh users

1 Click the printer icon on the Dock.
2 From the print queue dialog, choose the job you want to cancel, and then click Delete.

Printing
25
Copying
ADF Scanner glass
Use the ADF for multiple-page documents.
Note: The ADF is available only on selected
models. If you purchased a printer without an
ADF, then load original documents or photos on
the scanner glass.

Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings).

Tips for copying

• When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.

Making copies
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
Note: From the home screen, you can press to print one copy of the original document using the default
settings.
3 From the home screen, navigate to Number of Copies:
Copy > Number of Copies
4 Enter the number of copies you want to print, and then touch Accept.
5 Touch Color or Black/White to set a color or black-and-white copy.
6 Press .

Copying
26
Copying photos
1 Load photo paper.
2 Place a photo facedown on the scanner glass.
3 From the home screen, navigate to Photo Reprint:
SmartSolutions > Photo Reprint
4 Touch Continue.
5 Select the photo print size, and then touch Accept.
6 Touch Continue to start printing.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

Making a duplex copy automatically

The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you
purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then
see the instructions for making a duplex copy manually.
Note: You cannot make duplex copies on envelopes, card stock, or photo paper.
1 Load paper.
2 Load an original document faceup into the ADF or facedown on the scanner glass.
3 From the home screen, navigate to 2-Sided Copies:
Copy > More Options > 2-Sided Copies
4 Choose the duplex option that matches your original document, and then touch Accept:
• If you are copying a one-sided document, then touch 1-Sided to 2-Sided.
• If you are copying a two-sided document, then touch 2-Sided to 2-Sided.
5 Press to save the first page of the document to the printer memory.
6 Follow the instructions on the display.

Canceling copy jobs

To cancel a copy job, press .
Scanning stops and the printer returns to the previous menu.

Copying
27
Scanning
ADF Scanner glass
Use the ADF for multiple-page documents.
Note: The ADF is available only on selected
models. If you purchased a printer without an
ADF, then load original documents or photos on
the scanner glass.

Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings).

Tips for scanning

• When using the ADF, adjust the ADF paper guide to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
• Select the PDF file type if you want to scan multiple pages and save them as one file.

Scanning to a local or network computer

1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the home screen, navigate to Scan to Computer:
Scan > Scan to Computer
3 Touch USB-Connected Computer or the name of a network computer.
The local or network computer is the destination that will receive the scan. Wait until the printer has finished
downloading a list of the scan applications available on the selected computer.
Notes:
• If the printer is connected only to a local computer, then the printer will automatically download a list of the
scan applications.
• You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.
• To assign a computer name and a PIN to the computer, see the Help for the printer software associated with
your operating system.
4 Select an application, and then touch Accept.

Scanning
28
5 Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a
selection.
6 Press to start scanning.
The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan
appears within the application as a new file.

Scanning to a flash drive or memory card

Before you begin, make sure your flash drive or memory card is not write protected.
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the home screen, navigate to Scan to Memory Device:
Scan > Scan to Memory Device
3 Insert the flash drive or memory card.
Notes:
• The printer reads only one memory device at a time.
• If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears
on the display prompting you to select which memory device to use.
4 Select the output file type you want to create.
Note: Select the PDF file type if you want to scan multiple pages and save them as one file.
5 Select the color, resolution quality, and original image size. If necessary, touch Accept each time you make a
selection.
6 Press to start scanning.
The scan is complete when a message appears on the printer control panel indicating that the file you scanned has
been saved.

Scanning directly to e-mail using the printer

software
For Windows users
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.

Scanning
29
6 Click Email, and then select Photo, Document or PDF.
Note: You can select Document only if an OCR application is stored on your computer.
Scanning starts and the scan progress dialog appears.
7 When the scan is finished, a new e-mail message is created with the scanned document automatically attached.
8 Compose your e-mail message.
Note: If your e-mail program does not open automatically, then you can scan the document to the computer and
then send it through e-mail as an attachment.

For Macintosh users

1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the Finder desktop, double-click the printer program folder.
3 Double-click the printer Center to open the All-In-One Center.
4 From the “What is being scanned?” menu on the main screen, select a document type.
5 From the “How will the scanned image be used?” menu, choose To be viewed on monitor/web page.
6 From the “Send scanned image to” menu, choose an application.
7 Click Scan.
8 Retrieve the scanned image from the application, and then send it through e-mail as an attachment.

Scanning to a PDF
For Windows users
1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 Click or Start.
3 Click All Programs or Programs, and then select the printer program folder from the list.
4 Select Printer Home.
5 Choose your printer from the printer drop-down list.
6 Click PDF.
Scanning starts and the scan progress dialog appears.
7 Save the document as a PDF.

For Macintosh users

1 Load an original document faceup into the ADF or facedown on the scanner glass.
2 From the Finder desktop, double-click the printer program folder.
3 Double-click the printer Center to open the All-In-One Center.
4 From the “What is being scanned?” menu on the main screen, choose a document type.

Scanning
30
5 Customize the settings as needed.
6 Click Scan.
7 Save the document as a PDF.

Canceling scan jobs

Press on the printer control panel, or click Cancel on the computer screen.

Scanning
31
E-mailing

Sending e-mail
Tips for e-mailing
• When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• When using the scanner glass, close the scanner lid to avoid dark edges on the scanned image.
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
• Make sure to enter your e-mail account information and set up the SMTP server before sending an e-mail.
• Make sure the printer is connected to an Ethernet or wireless network before sending an e-mail.
If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP
server. If the printer cannot connect to the Internet, then contact your system support person.
The printer supports only one active network connection (Ethernet or wireless) at a time.
• Add contacts to your address book. When sending an e-mail, you can just select contacts from your address book
instead of typing their e-mail addresses repeatedly.

Scanning a document or photo to e-mail

1 Load an original document faceup into the ADF or facedown on the scanner glass.
Note: You can attach only one document or photo to each e-mail.
2 From the home screen, navigate to Scan to E-mail:
Scan > Scan to E-mail
3 Select the output file type you want to create.
Note: Select the PDF file type if you want to scan multiple pages and save them as one file.
4 Touch an option to enter or select the recipients:
• Enter E-mail Address—enter the e-mail address manually.
• Address Book—touch Sort by Name or Sort by Group, and then select the contact.
• History—select the name or e-mail address from the history list.
If necessary, touch OK or Accept each time you make a selection.
5 To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want
to add.
Touch Accept every time you add a recipient.
Note: You can send an e-mail to up to 30 recipients.
6 Select the file type, color, quality, and original size of the document or photo you want to send. If necessary, touch
Accept to save each setting.

E-mailing
32
7 If you want to change the default e-mail subject:
a Touch Subject.
b Enter your subject, and then touch OK.
8 If you want to change the default e-mail message:
a Touch Message.
b Enter your message, and then touch OK.
9 Press .

Attaching a document or photo to e-mail

1 Insert the flash drive or memory card.
The Memory Device screen appears on the display.
Notes:
• The printer reads only one memory device at a time.
• If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears
on the display prompting you to select which memory device to use.
2 Touch Attach File to E-mail.
3 If you want to change the default e-mail subject:
a Touch Subject.
b Enter your subject, and then touch OK.
4 If you want to change the default e-mail message:
a Touch Message.
b Enter your message, and then touch OK.
5 Select the file to attach:
Note: You can attach only one document or photo to each e-mail.
• If you want to attach a document:
a Touch Attach document to E-mail.
b Touch the file name of the document that you want to attach.
c Touch Continue.
• If you want to attach a photo:
a Touch Attach Photo to E-mail.
b Touch the photo you want to attach.
c Touch Continue.
6 Touch an option to enter or select the recipients:
• Enter E-mail Address—enter the e-mail address manually.
• Address Book—touch Sort by Name or Sort by Group, and then select the contact.
• History—select the name or e-mail address from the history list.
If necessary, touch OK or Accept each time you make a selection.

E-mailing
33
7 To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want
to add.
Touch Accept every time you add a recipient.
Note: You can send an e-mail to up to 30 recipients.
8 Touch Send.

Canceling an e-mail
To cancel an e-mail, press .

E-mailing
34
Using SmartSolutions

What is SmartSolutions?
SmartSolutions is a suite of solutions that you can create, customize, and download from the Web site
(smartsolutions.lexmark.com) to your printer.
Using the SmartSolutions Web site, you can create solutions by choosing printer functions, applying settings for
those functions, and then downloading them to your printer for later use. You can create multiple solutions for the
tasks you frequently repeat and wish to simplify.
You can also customize and download solutions that allow you to view Internet-based information on the touch
screen.
To access a solution you created or customized, touch SmartSolutions from the printer control panel, and then
select the icon/name of the solution.
The following are some of the solutions that may be available; be sure to check the SmartSolutions Web site for an
updated list.

Pre-loaded solutions
Use To
ID Card Copy Copy both sides of an ID card onto a single page.
Photo Reprint Create photo reprints.
Tell Me More Learn more about SmartSolutions and how you can create and download your
custom solutions.

Custom solutions
Solution Description
Copy Copy documents or photos using pre-defined copy settings.
Scan to E-mail E-mail scanned documents directly from the printer using pre-defined names or
contacts from the address book.
Scan to Fax Fax documents to recipients previously selected in the SmartSolutions Web site
using pre-defined settings.
Scan to File (Windows and Macintosh Scan and save files to a previously selected computer using pre-defined settings.
only)
Print a File (Windows only) Using the printer, select document files from your computer and print them.
Eco-Copy Copy documents or photos using settings that have positive environmental
impact.
RSS Feed* View news headlines with options to e-mail the complete articles or launch them
for viewing on a Windows computer.
Web Calendar* View your own Web-based calendar with an option to print the daily agenda.
* You can select one or more of these solutions as your printer screen saver.

Using SmartSolutions
35
Solution Description
Photo Viewer* View photos from Web sites with options to print or send an e-mail with a link to
the selected photos.
Cartridge Finder* View information on local stores where you can purchase cartridges with an
option to print or e-mail cartridge information.
* You can select one or more of these solutions as your printer screen saver.

Examples:
• If you are a business owner or supervisor who frequently prints a work schedule, then you could create a Print a
File solution. Specify the location of your schedule file, and then name the solution Print Schedule. The next time
you need to print a copy of the current schedule, simply select Print Schedule from the SmartSolutions menu on
the printer control panel. The printer automatically finds the file and prints it.
• If you frequently scan and fax a document to your lawyer using the same settings, then you could create a Scan
to Fax solution and name it Fax To Lawyer. The next time you want to fax a document, you simply have to load
the document and select Fax To Lawyer from the SmartSolutions menu on the printer control panel. The printer
automatically applies your chosen settings, selects your lawyer as the fax recipient, and then sends the fax.
Note: You need to add your printer on the SmartSolutions Web site before you can start creating or customizing
solutions.

Creating or customizing printer solutions

Before you begin, make sure:
• Your printer and computer are each connected to the Internet through an Ethernet or wireless connection.
• Your printer is powered on.
• Your printer and computer are on the same network.

Using the printer control panel (Windows only)

1 Go to the SmartSolutions Web site, and then add your printer:
a From the home screen of your printer control panel, navigate to Launch SmartSolutions on my
computer
SmartSolutions > More Options > Launch SmartSolutions on my computer
b Select the computer where you want to launch SmartSolutions.
Note: The printer software must be installed on the computer before you can select it.
c From the SmartSolutions Web site, log in or create an account.
d Add your printer.
Note: You only need to add your printer once. The next time you want to create or customize solutions you
do not need to add it again.
2 Use the Web site to create, customize, and download solutions to your printer.

Using the printer software

1 Open the printer program folder and select your printer:

Using SmartSolutions
36
 For Windows users
a Click or Start.
b Click All Programs or Programs, and then select the printer program folder from the list.
c Select your printer.

For Macintosh users

From the Finder desktop, double-click the printer program folder.
2 Select the SmartSolutions link.
3 From the SmartSolutions Web site, log in or create an account.
4 Add your printer.
Note: You only need to add your printer once. The next time you want to create or customize printer solutions
you do not need to add it again.
5 Use the Web site to create, customize, and download solutions to your printer.

Using SmartSolutions
37
Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:
• Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
• Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Make sure the printer is turned on.
• Make sure the printer is securely connected to the host computer, print server, or other network access point.
• Check the printer for error messages, and resolve any errors.
• Check for paper jam messages, and clear any jams.
• Check the ink cartridges, and install new cartridges if necessary.
• Use the Service Center to locate and solve the problem (Windows only).
• Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.
To open the Service Center, use one of these methods:

Method 1 Method 2
If it appears on an error message dialog, click the For 1 Click or Start.
additional assistance, use the Service Center link. 2 Click All Programs or Programs, and then select the
printer program folder from the list.
3 Select Printer Home.
4 From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer
• Live online technical support
• Contact numbers for telephone technical support

Setup troubleshooting
• “Incorrect language appears on the display” on page 39
• “Printhead errors” on page 39
• “Software did not install” on page 40

Troubleshooting
38
 • “Print job does not print or is missing pages” on page 41
• “Printer is printing blank pages” on page 42
• “Printer is busy or does not respond” on page 42
• “Cannot delete documents from the print queue” on page 42
• “Cannot print through USB” on page 43

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1 From the home screen, navigate to Use Factory Defaults:
> Use Factory Defaults
2 Touch Yes.
The printer resets and starts the initial printer setup.
3 Complete the initial printer setup.

Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

REMOVE AND REINSERT THE PRINTHEAD

1 Open the printer and lift the latch.

2 Remove the printhead.

Warning—Potential Damage: Do not touch the printhead nozzles.

Troubleshooting
39
 3 Wipe the printhead contacts using a clean, lint-free cloth.

4 Reinsert the printhead, and then close the latch until it clicks.

5 Close the printer.

Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE PRINTER BOX

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

CHECK THE USB CONNECTION

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

Troubleshooting
40
RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1 Turn the printer on, and then open the printer.
2 Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3 Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Troubleshooting
41
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 15 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.
2 Load plain paper.
3 From the home screen of the printer control panel, navigate to Deep Clean Printhead:
> More Options > Deep Clean Printhead
A cleaning page prints.
4 Navigate to Align Printer:
> More Options > Align Printer.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE

If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the
printer.
If the printer will not come out of Power Saver mode, then reset the power:
1 Unplug the power cord from the wall outlet, and then wait 10 seconds.
2 Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.

RECONNECT THE PRINTER POWER SUPPLY

1 Turn off the printer, and then unplug the power cord from the wall outlet.
2 Gently remove the power supply from the printer, and then reinsert it.
3 Plug the power cord into the wall outlet, and then turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

Troubleshooting
42
Cannot print through USB
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Network Troubleshooting
If you are having trouble setting up your printer on a network, print a network setup page, and then see the complete
network troubleshooting information in the Network Getting Started Guide or the comprehensive User's Guide
available on the installation software CD.

Printing a network setup page

A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the
printer.
1 Load plain paper.
2 From the home screen, navigate to Print Setup Page:
> Network Setup > Print Setup Page
The network setup page prints.

Troubleshooting
43
Notices

Edition notice
May 2009
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products
or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended
to state or imply that only that product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation
and verification of operation in conjunction with other products, programs, or services, except those expressly
designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
If you don't have access to the Internet, you can contact Lexmark by mail:
Lexmark International, Inc.
Bldg 004-2/CSC
740 New Circle Road NW
Lexington, KY 40550
USA
© 2009 Lexmark International, Inc.
All rights reserved.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer
software and documentation developed exclusively at private expense.

Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.
All other trademarks are the property of their respective owners.

Notices
44
Federal Communications Commission (FCC) compliance
information statement
This product complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1 this device may not cause harmful interference, and
2 this device must accept any interference received, including interference that may cause undesired operation.
Any questions on this statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232-3000
For additional compliance information, see the online documentation.

Federal Communications Commission (FCC) compliance

information statement
This product complies with Part 68 of the FCC Rules. See the product online documentation for additional compliance
information.

Notices
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