Assisted Digital Journey

( ADP) in UCJ
 Assisted Journey in UCJ – A brief Overview

• ADP Journey has been revamped for customers and

employees.
• URL for Employee Login to UCJ ADP:
• The revised journey for customer is an end to end digital
journey in UCJ URL for Application Tracking
• Any employee can login to the Assisted Digital Journey portalhttps://instaadmin.icicibank.com/insta-
IN UCJ to trigger a link to the customer for availing PL
operation-portal/index
Select, PL STO, PL Gold or even cases there are no
offers. • Refer the below LAM to get access to
• Referral details of the employee will be captured the support portal LAMO08112305429
automatically and credit mapping will be provided with
a TAT of T+3

• Note : Sharing link through whatsapp is not enabled as of today, pls select SMS for triggering link to customer
• If link for applying personal loan is not triggered to customer in Whatsapp/ SMS, ICICI representative may copy the
link available in the final page of application and trigger it with the customer
• The validity of the link shared to the customer is 24 hours , post which a new link can be triggered to customer

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 Insta PL – End to End ADP Journey

Eligibility & Pricing

Click on trigger link Customer to click on
Loans -> Personal will be displayed for Trigger Link to the
Login to UCJ ADP by entering Pan & the link and enter
Loans Mobile Number
PL Select and PL customer
desired loan amount
STO offers

Eligibility is
Email ID verification
displayed after Slider Page for Loan View & agree loan
& other Complete E-Sign
Mobile Number Customization terms
declarations
verification

Insta PL– End to End Imobile Journey

Click on “Apply
Enter Desired Slider Page for
Click on “Instant Now” under Email ID verification & View & agree loan
Loan Amount and Loan Complete E-Sign
Loans / Offers” Personal Loans other declarations terms
Apply for Loan Customization
Tab

Referral Code details can be captured in For customers whose E-sign is

Eligibility of Customer will be displayed only after Additional details page. Select “Yes” under failed, the case can be processed
entering Desired loan amount “Have you been assisted by an ICICI in RLOS at Insta pricing with
representative” and enter referral details product approval
ADP Journey’s – A Comparison

New ADP Journey in UCJ V/S OLD ADP Journey

( Discontinued)

Customer can complete their end to end digital Platform for

End to End Digital journey was available in OAP
journey in UCJ Availing loan

Pre-Approved offer of customer can be viewed Pre-Approved Offer was available against Mobile
by entering Mobile Number and PAN of customer
How to View offers Number or Account Number

Customer can complete their application and

Mode of Customer had to complete OTP/ GCA
initiate disbursement by completing aadhaar
based E-Sign Authentication authentication for disbursement
 Assisted Journey in UCJ – Employee Login

Click on employee
login

• Live URL for Assisted Digital journey in UCJ :

• Any employee can login to the Assisted Digital Journey IN UCJ to trigger a link to the customer for availing PL
Select, PL STO, PL Gold or even cases there are no offers. Referral details of the employee will be captured
automatically and credit mapping will be provided with a TAT of T+3
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 Assisted Journey in UCJ – Employee Login

Enter Email ID,

password
LG, LF, Sol ID
details

• User can login to the Assisted Journey in UCJ by entering their Email ID & Password
• Lead fulfiller employee ID and SOL ID should be entered by the user.
• OTP will be sent to user email id for authentication
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 Assisted Journey in UCJ – Personal Loan

Click on Loans

• Click on Loans to trigger link to the customer who is applying for Personal Loan

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 Assisted Journey in UCJ – Personal Loan

Click on Loans

Click on Personal
Loan

• Click on Personal Loan to trigger link to the customer who is applying for Personal Loan

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 Assisted Journey in UCJ – Personal Loan

Dashboard is WIP To track status of application

To trigger
User will get redirected to UCJ
link to
application tracking portal
customer

• Trigger Link : Click here to sent a link to customer from where they can initiate personal loan digital journey :
• Track Application : User can click here to track individual applications , User will be redirected to Application
tracking portal
• View Dashboard : View Dashboard is not enabled in UCJ as of today. 9
 Assisted Journey in UCJ – View Offers

Both Mobile and Pan are mandatory

**Mobile Number Linked to the SB account

should be used here

• User should enter the Mobile number linked to the Savings account and PAN of the customer to fetch Offer of the
customer
• The link will only be sent to the customer on SMS or Whatsapp, The medium of sending the link should be selected
by the user after confirming with the customer 10
 Assisted Journey in UCJ – Customer Eligibility

Available offers
Click to select will be displayed

• Offers which are available to the customer will be visible on this page. User can click on the preferred offer and
click on Apply Now
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 Assisted Journey in UCJ – Loan Details for Insta PL & PL STO

For insta PL and STO

Loan details will be
displayed

Click on submit to
trigger link

• For PL Select ( Insta PL ) and PL STO offers, Pricing and other details will be displayed.
• User should only trigger the link to customer after getting consent from them
• The Slider page displayed is only to assist the customer. Final disbursement will depend on customer selection
during the journey. 12
 Assisted Journey in UCJ – Confirmation & Copy URL

Option to copy
URL

Redirect back to
trigger link page Redirection to UCJ application tracking portal

• Link for availing pre-approved offer will be sent either to SMS or whatsapp as per the user selection.
• User can also copy URL from this screen and share it with the customer to process the case.
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 Assisted Journey in UCJ – Customers with No offers

If no offer available
1.Enter loan amount
2. Select tenure from
dropdown
3. Select consent
4. Click Submit to trigger
link

• Link can be triggered to customers with No offers by selecting the desired loan amount and tenure of the customer.
Up on clicking the link customer can apply for the loan in UCJ as per their eligibility.
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