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Fundednext 2025 04 22 2700590

The conversation involves a user named James seeking assistance with KYC verification issues at FundedNext. After initial interaction with an AI assistant, he is connected to a support agent named Mason, who informs him that a birth certificate is not an acceptable document for verification and that he cannot retry the KYC process without a valid document. James eventually provides his ID card for verification after experiencing connection issues during the chat.

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23 views3 pages

Fundednext 2025 04 22 2700590

The conversation involves a user named James seeking assistance with KYC verification issues at FundedNext. After initial interaction with an AI assistant, he is connected to a support agent named Mason, who informs him that a birth certificate is not an acceptable document for verification and that he cannot retry the KYC process without a valid document. James eventually provides his ID card for verification after experiencing connection issues during the chat.

Uploaded by

stevenjuliana05
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 3

Conversation with FundedNext

Started on April 22, 2025 at 07:20 PM Dhaka time +06 (GMT+0600)

---

07:20 PM | James: CFD

07:20 PM | Fin: Hi there! 😊


How can I assist you today?
Feel free to share as much detail as you’d like, and I’ll do my best to help you
in any way I can. Let’s tackle this together!

07:20 PM | James: Please I need to chat with someone

07:20 PM | Fin: If you already have an account, you can log in here for priority
support: https://app.fundednext.com/login (https://app.fundednext.com/login).

Have questions about any of these?


- 🏆 Trading Competitions - Curious? Learn more about our exciting Trading
Competitions!
- 🎁 Free Trial – Want to know more? Get all the details about our Free Trial!
- 🌟 FundedNext Features – Wondering what we offer? Check out the amazing features
we have in store for you!
Not quite what you're looking for? No worries at all, just ask away! We’re always
here to help and excited to assist you!

07:22 PM | James: I need to chat with someone not ai

07:22 PM | Fin: Sure! While I connect you with someone, could you share more
details about your concern? This will help them assist you more effectively.

07:23 PM | Fin: Hey James! We are connecting you with a FundedNext General Support
Agent to assist you.

07:23 PM | James: I have issues with my kyc


I tried to verify but it’s not verifying so now it has stop me from verifying

07:24 PM | James: Is there anyone here ?

07:25 PM | James: [Image "IMG_8274.png?


expires=1745340300&signature=ba5194108d6d99b66a05fcd6f3eb317a5413413a65dd405b543444
83affa62e7&req=dSQvEcB5n4lXWfMW1HO4zdO1zSNtga07XILDtvc7fFHRbqdfCTRnaBaVP94e
%0APwkCFa%2B7rAun3%2BA5K4I%3D%0A"]

07:30 PM | James: Hello ai

07:33 PM | James: 😔

07:39 PM | James: Hello

07:54 PM | James: So no one is available

08:20 PM | Mason from FundedNext: Hello, and thank you for choosing FundedNext.
This is Mason. I sincerely apologize for the extended wait time you experienced in
reaching a support agent. Unfortunately, we are experiencing a huge rush. As a
result, our support has been delayed a little. We are very sorry about this.
However, I'm delighted we've connected now! I'm here to help you.
08:20 PM | Mason from FundedNext: I apologize for the inconvenience that you have
faced. I understand how frustrating this can be.

08:21 PM | Mason from FundedNext: Can you please share an image of the document
that you are using?

08:24 PM | Fin: We want to make sure you have all the information and support you
need. Do you have any other questions or concerns?

08:26 PM | James: Honey

08:27 PM | James: That was a mistake I mean okay

08:28 PM | James: [Image "a9f75d36-b94b-4947-a0a2-73a6c50a53b1.jpeg?


expires=1745340300&signature=0762a691443f30c43328ee44b1acf0a21705f769a264bae71a2818
7292bf7d4d&req=dSQvHsh%2Fn4NZX%2FMW1HO4zVtUktLbWZXlpfmYbRWhT%2FARfwKok3QxSJ0Cs1wK
%0AnQqkPB%2Bbq23KC2U8hFU%3D%0A"]

08:28 PM | James: Birth certificate

08:29 PM | Mason from FundedNext: Regrettably, a birth certificate is not an


accepted KYC document at FundedNext. In order to finish the KYC verification
procedure, traders must submit a photo of their National ID, passport, or driver's
license (only one of these documents, not all three). For guidance on how to upload
these documents, kindly click here
(https://help.fundednext.com/en/articles/8020293-how-can-i-complete-the-kyc-
verification-process).

08:29 PM | James: [Image "a9f75d36-b94b-4947-a0a2-73a6c50a53b1.jpeg?


expires=1781784000&signature=0960d4d2706f5f92da80b21895d909fe6461a36da27fe0f2961a44
a1dcbabbc4&req=dSQvHsh%2FmIBeWvMU3Xa7h%2FMX5MkGp9ZvpltgtVoJU%2F07dx5UUEQ%3D%0A"]
Here is it

08:31 PM | James: Okay that’s what I’m trying to find now


But even if I find it I won’t be able to verify the kyc because it’s been locked

08:31 PM | James: [Image "IMG_8274.png?


expires=1745340300&signature=154b52971a2f141648f57c22509fad5a03df4fa84323a9c929f585
ecd0e2de80&req=dSQvHsh%2FmoVbUPMW1HO4zUyNqx6nC0cp1d%2F%2FumMf3%2BYoxFmHDrreXNjYUb0X
%0AKrULA0OLc5XCc1GfkfI%3D%0A"]

08:31 PM | James: It said 3 attempts but I tried all the three


So my question now is that will it let me try again in next 24 hours

08:32 PM | Mason from FundedNext: Unfortunately, no. You will not be able to retry
your KYC verification as long as you do not share a valid document with us. My
apologies for the inconvenience.

08:33 PM | James: I have the valid kyc already with me now

08:33 PM | James: if I want to verify it how will I do that ?

08:35 PM | James: ?????

08:35 PM | James: I have the valid id card with me right now if I want to verify it
how will I do that it ?

08:36 PM | Mason from FundedNext: May I have a screenshot of that, please?


08:39 PM | Fin: We want to make sure you have all the information and support you
need. Do you have any other questions or concerns?

08:42 PM | Fin: It seems you're done with your queries for now. Remember, we're
here to help whenever you need us.

08:42 PM | Fin: Thank you for reaching out to us. As I haven't received any queries
or concerns from your end, I will be concluding our conversation. However, please
remember that we are always available to assist you if you have any further
questions or concerns. Thank you for considering FundedNext. Have a great day
ahead!
For more updates, stay tuned to our communities:

Discord (https://discord.gg/fundednext-945622549373526056) | Facebook


(https://www.facebook.com/groups/fundednext) | Instagram
(https://www.instagram.com/fundednext) | Telegram
(https://t.me/FundedNextOfficialCommunity) | Twitter
(https://twitter.com/FundedNext/) | Youtube (https://www.youtube.com/@FundedNext)

08:42 PM | Fin: Rate your conversation

09:37 PM | James: I’m sorry for late reply I was having issues with the connection
but I’ve sort it already
Here is my id card

09:40 PM | James: [Image "IMG_8278.jpeg?


expires=1745340300&signature=88bab6f36c43b28d4fa6dce2fad7bd2b52f89c44a3eea2c6d178cd
14c458b3ba&req=dSQvHst5nYJWXvMW1HO4zTx7RWhD1kGcrqSeHdi2ujxO44ST14PAjONXzg2B%0A2t
%2BxeCXdoJyy0QRhgXs%3D%0A"]

09:40 PM | James: [Image "IMG_8279.jpeg?


expires=1745340300&signature=4ea427e4f7b420a13e811e7838c922b5ef698e00dae54ac8821dbf
9962366399&req=dSQvHst5nYVaX%2FMW1HO4zWdnXr8PcOKiJ%2Bun52CQao%2FcjBIwka5QCJ7akYcA
%0A%2FdhWwVyLzGf8ycvjU5o%3D%0A"]

09:41 PM | James: ????????

09:46 PM | James: I’m sorry I reply late I was having connection issues earlier but
have sort it
Here is it

---
Exported from FundedNext on April 22, 2025 at 10:08 PM Dhaka time +06 (GMT+0600)

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