Sudheer New Mail Word
Sudheer New Mail Word
S MOBILE:9100247338
SAPMM CONSULTANT EMAIL ID:sudheersampathirao400@gmail.com
OBJECTIVES:
PROFESSIONAL SUMMARY:
SAPEXPERTISE:
WORKEXPERIENCE:
PROJECT 1:
Client: SKH METALS
Role: MM consultant
Project scope : Support
About client:
SKH represents the Metal Division of Krishna Group, a USD 1.25 Billion
(Revenue) automotive conglomerate headquartered in Gurugram, Haryana and
having manufacturing facilities across India, serving all the major automotive
OEMs across the World succesfully for past 25 years.
SKH began its journey in 2006, when Krishna Group acquired an existing sheet
metal auto-component manufacturer and renamed it as SKH Metals Ltd. Since
2006, SKH has been on a continuous growth trajectory, entering into newer
products and offerings for various Automotive OEMs across India and the World.
About client:
Sigma Paints is a brand name for paints. The first Sigma factory in the Middle East was
established in 1981, in the First Industrial City of Dammam in the Eastern Province of Saudi
Arabia, producing several types of paints: decorative paints, protective coatings, and marine
paints.
Roles andResponsibilities:
Listen attentively to customer complaints, empathise with their concerns, and take
appropriate steps to resolve the issues effectively. They may escalate complex
problems to higher-level support or management if necessary.
Manage the customer representative department, train the juniors on understanding the
behaviour of clients and keep a good tone.
Guide customers on how to use a product or service effectively. For instance, provide
instructions, demonstrate features, or suggest best practices to improve the customer’s
experience.Maintain accurate records of customer interactions, including the details of
inquiries, resolutions, and any follow-up actions taken.
Educational Qualifications:
B.E in Mechanical Engineering from Raghu Institute of Technology.