YOLANDA NDIBONGO

Bizana, 4800 | 0655743483 | yondiendibongo@gmail.com

Summary
Highly skilled professional with a strong background in customer service and team collaboration. Demonstrates
excellent customer skills, health and safety knowledge, and the ability to identify customer needs effectively. Known
for outstanding leadership and coaching abilities, good communication skills, and excellent conflict resolution
abilities. Adept at multitasking and fostering a productive team environment. Committed to leveraging these skills to
achieve organisational goals and enhance customer satisfaction.

Experience
Front office 04/2023 to Current
Bukela game lodge
 Welcoming arrival guest.
 Great and seat guest in a timely.
 Courteous manner takes orders and serve food and beverages to guest.
 Ensure guest satisfaction with their meals and dining experience.
 Respond to guest inquiries, request, and complaints in a professional and friendly manner, and also
collaborates with kitchen and bar staff to ensure eminent and accurate service.
 Follow food safety and sanitation guideline.
 Assist the front operation when its needed.
 Stock count.
 Ensure cleanliness.
 Create and maintain shift schedule.
Supervisor, housekeeping, and Receptionist 03/2023 to Current
Sun set guest house and catering
 Greeting guests.
 Managing security and telecommunication system.
 Handling queries and complaints via phone, email, and general correspondence.
 Transferring as necessary.
 Taking and ensuring massages are passed to the appropriate staff member in time.
 Managing meeting availability.
 Welcoming the arrivals and assisting departures with luggages.
Junior chef 11/2022 to Current
Bukela game lodge
 Assisting in the effective running of the Section.
 Working cleanly effectively.
 Assisting with preparing for service and helping during service.
 Ensuring all food and preparation is at highest standard and all product are stored and label correctly.
 Assisting head chef.
 Supervising all good preparation.
Housekeeper 08/2022 to Current
Sun Set Guest House and Catering
 Change linen.
 Mop.
 Cleaning up human waste.
 Counting linen every week.
 Ironing linen.
 Making beds.
 Maintain inventory of necessary supplies.
 Restocking personal items.
  Responding to the guest request.
Supervisor 06/2021 to Current
Sun set guest house and catering
 Creating and managing team schedule.
 Training new hires {students as a senior student}.
 Business performance management.
 Ensuring healthy and safe procedures.
 Always supporting my team.
 Ensuring prompt and friendly customer service.
 Managing workflow.
 Reporting to HR and senior management.
 Evaluating performance and providing feedback.
 Ensuring my team meets and exceeds company standards for performance and productivity.
Student Chef 03/2021 to Current
San Lammer Hotel and Spa
 Planning menu for breakfast, lunch and dinner.
 Stock count.
 Attends all schedule and appropriate meeting.
 Cleaning workstation.
 Packing store room according to FIFO if the stock get delivers.
 Prepping vegetables, red meat, poultry and fish.
Student front of House 02/2021 to Current
San lammer hotel And Spa
 Assist opening and closing procedures.
 Room reservation.
 Maintain inventory.
 Welcoming guest.
 Counting front of house stock.
 Ensuring excellent service to guest.

Skills
 Excellent customer skills  Outstanding leadership and coaching abilities
 Health and safety  Good communication skill
 Team work , and multitasking  Excellent conflict resolution abilities
 Identifying customer needs

Cover Letter
Whom It May Concern, Hiring Manager, I am excited to apply for customer service in your company. My name is
Yolanda Ndibongo, as a customer-focused individual with several years of experience in the hospitality industry. I
am confident that I have the skills and qualities necessary to excel in this role. I have consistently demonstrated
exceptional customer service. In addition to my customer service skills, I am well-versed in front office operations,
and I have a deep understanding of food and beverage preparation, hygiene, and sanitation procedures. As a team
player, I am committed to working collaboratively with my colleagues to ensure that our customers receive the
highest level of service possible. I thrive in a fast-paced environment and am able to maintain a positive attitude
even during high-pressure situations and good communication with guests. Thank you for considering my
application. I look forward to the opportunity to discuss my qualifications further and learn more about the needs of
your company.

Education
Grade 12: Xhosa home language, English first additional language, Tourism, Consumer studies, Business
studies, Mathematical literacy, Life orientation 01/2019
Mzamba Comprehesive high school Bizana
Diploma in Hospitality Management and Tourism 01/2022
Walter Sisulu University
Level of enrolment: Level 3

Languages

Custom Section
 Yondiendibongo@gmail.com
 Ndibongoyolanda21@gmail.com

References
 Vuyani Katu, Guest Relation Manager, +27 81 073 7014
 Louis Mamun, Head Chef, +27 79 333 7769
 Zusiphe Mntanji, Duty Manager, +27 84 362 0712
 Nomonde Ndzaba, Front of House Supervisor, +27 83 426 3612

Hobbies and Interests

Personal Information
 Health Status: Excellent
 Criminal Record: None
 Date of birth: 2000-10-11
 Nationality: South African
 Marital status: Single

Hobby and interests