HND Logistics Report
HND Logistics Report
This is to certify that this work titled THE IMPORTATION AND EXPORTATION OF
UNIVERSITY, BONABERI – DOUALA in partial fulfilment of the requirements for the award
of Higher National Diploma (HND) in Transport and Logistics Management has been read and
SIGNATURE.......................................... SIGNATURE.................................
DATE....................................................... DATE..............................................
i
DEDICATION
ii
ACKNOWLEDGEMENTS
I thank my supervisor SHIYQHAN ALOYSIUS VERANSO for the guidance and support
during the entire internship period and the writing of this report.
with my report.
Furthermore, I would like to thank all the teachers that assisted me through their advice,
Also I would like to thank my family and friends for their support during my studies.
Immense gratitude and thanks to the LORD ALMIGHTY for his endless mercy and wisdom
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EXECUTIVE SUMMARY
graduates meaningful practical work, often within a specific industry related to an intern’s field of
study or career interest. The Minister of Higher Education obliges interns to carry out internship to
serve as partial fulfilment of the HND qualification. This internship report divided into five chapters.
Chapter one will be on the introduction and importance of internship, chapter two will be on the organizational
structure and services, chapter four will be the positive and negative experience at the intern and also the
strength, weaknesses, opportunities and threats. Chapter five will be on the recommendation and conclusion.
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Table of Contents
CERTIFICATION ..............................................................................................................................i
DEDICATION ................................................................................................................................. ii
EXECUTIVE SUMMARRY..................................................................................................……..iv
CHAPTER ONE................................................................................................................................1
CHAPTER TWO...............................................................................................................................7
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3.2. THEORETICAL KNOWLEDGE ........................................................................................14
5.1. RECOMMENDATION........................................................................................................23
REFERENCES ................................................................................................................................24
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LIST OF FIGURES
vii
LIST OF ACRONYMS
• LTD; LIMITED
viii
CHAPTER ONE
GENERAL INTRODUCTION
Internship is a professional learning experience that offers reasonable, practical work related to a
student or undergraduate's field of study or career interest. It gives a student the opportunity for
career exploration and development to learn new skills. It is important in that it creates open doors
to the intern to meet reliable working partners in their field of study, Also it provides first-hand
experience, professional opportunities and personal growth, Again, it makes the intern more
competitive when applying for jobs, In addition, it creates a professional network, furthermore, it
builds confidence in the intern, and creates a strong resume, It offers career guidance, Offers
mentorship opportunities amongst others. It is not only important to the intern but also to the
productivity.In addition the warehouse management of MAVIY LOGISTICS the intern learn on
how to load and onload perishable and non-perishable goods. Also on how to calculate, measure
the weight and recording inventering of the total number of cartons found at the warehouse. The
intern where ask to sealed the cartons of goods with scotch for the exportation and importation of
perishable and nonperishable goods. Various equipment like trucks, forklifts and pallet jacks
where being use to move goods from one place to another. Loading refers to the cargo or freight is
carried vehicle or container needed to be transported from one place to another or location while
the unloading of goods refers to the moving and transfer of goods from the vehicle to the final
destination.
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1.2. AIMS AND OBJECTIVES OF INTERNSHIP
An internship can provide unique opportunities for learning outside of academic setting
school
• It helps the intern; site supervisor and instructor evaluate the learning progress of the intern
• It helps the intern when applying for a job to include in their curriculum vitae as a plus to
• The learning objectives the intern can acquire are known as Thinking, Feeling and Acting
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1.3. IMPORTANCE OF INTERNSHIP
It helps interns gain experience through practical activities carried out at the company such as
Sealing, Packaging
Internship is important to intern because it permits them to gain experience through practical
Internship is important to intern because it helps interns grow in the business or company by
meeting importance personalities in the logistics domain through their hard work great men can
appreciate them and help the interns excel in the job market
Internship is of importance to intern because it permits them to Boost confidence in both the
intern and employee, to the employee by teaching the job to the interns making sure interns excel
and make them proud thereby creating a referral connector and to the intern in that satisfaction is
,internship plays a vital role in skill development in the logistics field gaining access to hidden jobs
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Internship is important to interns because it permits career development; internship is a task
specific exchange of services in the logistics domain to be more precise for experience between a
It gives current employees and opportunities to mentor future leaders in the field.
It helps to boost productivity by assisting with daily tasks and projets supports
It help students grow professionally and personally pushing them to step outside the comfort zone.
a) Intern
According to the Cambridge Dictionary, Intern is defined as someone who is working for a
company or organization for a period of time, sometimes without pay, in order to get experience of
According to the Britannica Dictionary; An intern is a student or recent graduate who works for
b) Perishable goods
According to the law insider, Perishable goods are any goods which are subject to waste,
deteriorate over time or through contacts with other goods such goods include fruits, vegetables,
meat.
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According to the Word Hippo Dictionary; Perishable goods are biodegradable goods which
subject to spoilage through contact with other elements such as newspapers, magazines
c) Non-perishable goods
According to the Britannica Dictionary; Non-perishable goods are goods that are able to be
According to the Quora Dictionary; Non-perishable goods are goods that do not get spoil or rot
relatively quickly
According to the Europa Dictionary refers to goods placed on a means of transport and
dispatched. According to the mode of transport, the definition can be specified; Rail. Goods which
According to the Ship Bob Dictionary; Loading involves putting goods onto a transport vehicle
e) Unloading of goods
According to the Cambridge Dictionary; Unloading of goods refers to the removal of the content
Unloading of goods According to the Collins Dictionary refers to removing goods from the
vehicle such as a ship, train, truck. Usually after they have been transported from one place to
another
This refers to the bringing of a ship or boat into a dock; laying up in a dock or placed in a dry
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According to Sohar Shipping Dictionary; Docking of ship refers to ship undergoing dry docking
when necessary modifications or repairs necessitates taking them out of the water
g) Packaging of goods
According to the Commerce Dictionary refers to a process of building a container or box suitable
for a product for transport and storage According to the Squibble design, Dictionary goods
packaging design catches the eye, but also the imagination, artwork, shape, material and size all
make a big difference when it comes to packaging and achieving harmony in the design between
h) Product consolidation
According to the Product Plan Dictionary, Product consolidation is the combining of several
products that sell separately but have overlapping functionality into one product
i) Consolidation of goods
According to the Saloodo Dictionary is the process where a carrier or shipping company
According to the Investopedia Dictionary the Supply Chain of goods refer to every step that
According to the Quora Dictionary is the network of organizations, resources, activities and
processes involved in the production, distribution and delivery of goods to the end consumer
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k) Full Cargo Load (FCL)
According to the All-Cargo Logistics Dictionary, Full Cargo Load (FCL) refers to where the
According to Saloodo, Full Container Load is the shipment that fills a container space of the
container.
l) Warehouse
According to the Collins Dictionary a Warehouse refers to a large building where raw materials or
manufactured goods are stored until they are exported to other countries or distributed to shops to
be sold.
According to the Oxford Dictionary a Warehouse refers to a large building where materials or
According to the Wikipedia Dictionary Dangerous goods (DG), also called hazardous goods are
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CHAPTER TWO
MAVIY LOGISTICS is a transport transit company with their motto which is Revolution in global
logistics, the Headquarter is in Togo and has branches in Nigeria, USA, Ghana, Benin, Cameroon
and America ( it carries out only importation). it is a freight forwarding company which contains
two side to side warehouses and a magazine alongside a secretariat office next to the Bosses office,
with at most five workers at the Douala branch it opened its doors in 2013 with a single goal then
bringing the ease and possibilities of movement closer to customers door step using the most
advanced technology available in the 21st century they have been importing through the Tiko port
and ships to Cotonou ,their warehouses are more than four forty feet and at good locations free
from moisture and flood to be accessed at any time a 24 hours surveillance system.
The services they offer are transportation, loading, docking, customer services and storage, sea
freight, land/road logistics, air freight, packaging. It is found in Africa, US and Europe. It ensures
the safety and security of inventory and timely delivery of customers’ orders.
Togo, Nigeria, Ghana, and USA. .Their objective is to empower businesses with flexible supply
chain solutions.
Their services include full container load, less than container load, sea freight hazardous cargo,
direct ocean carrier contracts, multi-vendor consolidation services, cross trade amongst others
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.2. OBJECTIVE OF THE COMPANY
Maximizing profit through importation and exportation of customers products nationally and
internationally,
Employee attraction and Retention .through their great exportation and importation means (ship,
truck ,air) facilitating transportation to and fro the company social benefits by importing and
exporting goods to the satisfaction of customers without them getting damaged or loss
they offer various form of packaging for customer goods like the non-perishable goods and
perishable goods are separated from each other. Als, there is liquid and flammable goods which are
being kept to their respective places in the warehouse to prevent the destruction or collision of those
goods.
they provide warehousing of good upon aririval like good list,marked or signe and scotch are used to
A well condusive and good area for workers and the intern is being put in place for encouragement
They provide landfreight which involve the movement of goods by road or ray using trucks,
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The organisational structure chart of MAVIY LOGISTICS is as seen below;
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2.4. ORGANISATIONAL STRUCTURE OF MAVIY LOGISTICS
MAVIY LOGISTICS shows how activities are splitted such as task allocation; coordination and
supervision are directed towards the achievement of organizational aims. To expantiate on the task
allocation in MAVIY LOGISTICS. The Douala branch has two entry gates, a fire extinguisher,
a truck, working apparatus such as; Ladders, pallets, cartons, blades amongst others. The various
functions below are exercised at MAVIY LOGISTICS and brief presentations descriptions write
up.
To begin with, The C E O (Chief Executive Officer); his duty is to manage and direct the company
towards its goal and objective which is ¨Revolution in global logistics¨ he oversees employment
The Receptionist;
The interns was received at MAVIY logistics on the sixth august at the secretariat in the morning
at 8;00 am ,where the intern was introduced to the different sections in the company such as the
The Manager; he is responsible for achieving the goals and objectives of the company through
managing the resources( managerial, financial and operational )gives the go ahead to execute
certain activities and give out customers goods, he signs important documents
The Secretary: she schedules meeting between the manager and customers, she carries out record
registers ,she implements administrative procedures, she does company schedules maintenance,
receives customers attend to their worries and find solutions to them she also acts as the companies
accountants for the Douala branch, she communicates with the partners of the company, she
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In addition, The workers carry out parcelling, sealing and move goods on behalf of
customers, they also complete tasks for the company that they were hired in using their skills,
knowledge and expertise to fulfil a certain role in the company, their duty is to serve which is
binding on him during the contract of employment, they have the duty of subordination that is
they are bound to obey the orders of the employer in line with his his contact of employment in
Cameroun.
The general manager; he is the overseer of daily activities, training heads of departments and
manages the budget of the company by passing rules which are from the CEO also, he takes
The branch manager; he supervises and controls and instructs the other managers in the various
financial calculations, budgeting and determination of profit and interest made by the
organisation these people are the ones responsible for presenting the financial statement at the
online, responsible for planning, creating and monitoring marketing activities within the
The Human Resource Department; is responsible for finding, recruiting, screening and training
Company’s Cashier; he is responsible for the scanning of goods to ensure prices and quantities
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Company’s warehouse; This is a very important structure to the organisation where goods
storage is carried in absence of customers, for security purpose of customers goods and protection
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CHAPTER THREE
Here, the interns where doing the sealing of cartons using scotch for the both perishable and the
The recording of inventory of goods before exportation and importation, also this perishable and
We use various equipements like the forklifts, palletjacks and hand trucks to move goods from
In the marketing department, we were thought on how to advertise the company either physically
or online, planning, creating and monitoring marketing activities within the company.
In the human resource department,we where thought on finding recruiting, screening and training
job applicant.
In the warehouse house management department we where thought on how to store goods in the
Importation; this is the purchase of foreign manufacture goods in the buyer domestic market. This
importation of good and exportation is done by the custom clearance, it helps to build a strong
international and national relationship from one country to another while exportation is the sale of
good to a foreign countries or places. This exportation can boost the country’s economic by
creating jobs, generating revenue before this exportation is being done some certain documents is
require like
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the bill of lading, certificate of location photopying of opening decisions list of exported products
Non-perishable goods; this is the direct contracts of perishable goods. Items here stay for long and
do not spoil under normal condition while perishable goods are goods that deteriorate or spoil
relatively quickly if not store or handle properly. They often require specific storage condition such
as refrigeration.
3.3Practical knowledge
October On the first day, the interns were The interns observation is that
of MAVIY
which is the
• Bill of Lading
• photocopy of opening decision
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• certificate of location
• certificate of conformity
• commercial register
• Registration in the
• certificate of submission
Week three During the third week ,the the intern observed that MAVIY
Week five During the fifth week, the interns were the interns observation was
learning more about pre clearance
taught the pre clearance procedure procedure
4th to 9th November
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(which is the process of clearing
Week six During the sixth week the The interns learned the various
procedure so as to be able to
11th to 16th November interns were taught on clearance remove its merchandise from the
port
procedure (involved in
merchandise from
18th to 30th
November the warehouse
released to be able to
report which is to be
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The Importation and Exportation of perishable and non-perishable goods. The procedure used to
transport the goods is through ships, the goods are stored in containers and parcelled such that they
do not get contaminated or spoiled upon arrival at the warehouse, customers entrust the
transportation of their goods to MAVIY LOGISTICS COMPANY because the company has more
transportation knowledge, the required documents used for transportation and the amount of money
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CHAPTER FOUR
• Full container load meaning that a single shippers good occupies an entire shipping
container
• Air freight and Direct ocean carrier contracts refere to the transportation of goods by
aircraft which is more faster than the other mode of transport while direct ocean carrier
contracts refer to the signing of document between the carrier and and the sheeper in the ocean
• Sea freight, also known as ocean freight;is the transportation of goods by sea using cargo
• Land/road logistics, is the transportation of goods and materiel over land primary through
road and ray network while export and import is the selling of goods in and out of the country.
• Trans loading involve tranfering of goods from one mood of transportation to another
• Competitive Pricing means that the product of services is offert at a price that is comparable
• Warehousing; Maviy Logistics is equipped with a well-structured warehouse that can store
customers goods upon arrival temporally when the goods stays longer than one month a fee of 500
francs is included to the warehousing fee each day the good stays in the warehouse after the one
month
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4.2. WEAKNESSES OF MAVIY LOGISTICS
large amount of handling equipment such as clamps to ease work whereas this money could
be saved or invested in something which will yield enough profit that is rapidly for the
buying of company working equipment rather than sending out money in the name of
• Poor customers Services; The nature of the industry involves a number of different global
shipping partners, freight forwarders thereby ensure that their partners share accurate and
timely information with them in order to provide excellent customers services can be quite
a different factor between companies. Take for example MAVIY LOGISTICS has partners
• Unfavorable working conditions for employees; This is to say that employees are
supposed to be in a conducive working place reason being that the employee's satisfaction
at work would lead to the works efficiency a n d good customers satisfaction the reverse
is true
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4.3. OPPORTUNITIES OF THE COMPANY
improving logistics processes, and implementing effective supply chain management. empowering
businesses with flexible supply chain solutions .we deliver highly flexible solutions thanks to the
expertise of leadership and our vast network .just to name a few. The company handles shipping
and transportation and advanced warehouse management, inbound freight coordination, order
fulfillment and outbound shipping and delivery, they provide reliable framework to send and receive
Acting as third party logistics they pick up the customers goods from the origin, transport them
securely to their required destination and then hand over the goods to the predetermined recipient
or receiver
The company has goods transportation vehicles which facilitate the carriage of goods from the
warehouse to the customer door step. The company renders this service at affordable prices to the
customer’s advantage depending on the size and weight of the goods also according to negotiations
Some probable threats identified at the company include; their demand planning is complex
Internship at MAVIY LOGISTICS was educative and also based on creating connection with
employees and customers both beneficial to the intern and the employers. This segment is split into
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4.5.1.Positive experiences
To begin, we learned how to seal cartons such that they do not get damage during transportation,
stocking of cartons in hips of different sizes in the warehouses, making a survey of the number of
cartons in a notepad, their destination and customers order as well as the weights of the various
cartons.
4.5.2.Negative Experiences
• One of the first difficulties encountered by intern during their study period at MAVIY
LOGISTICS is that of the too busy nature of workers the time interval from when we arrived
to when we were attended to was a little too long. The room for asking questions was not
• Another difficulty, was lack of enough practical experiences interns faced challenges due
to limited exposure to real world logistics operations, finding little difficulty in applying
theoretical knowledge to practical situations and may require guidance and support from
experienced colleagues
• Adapting to a fast paced environment, MAVIY LOGISTICS operates in a fast paced and
dynamic environment, with time sensitive tasks and tight deadlines. Interns will have to
struggle to cope with the high work pressure environment, multiple priorities
simultaneously.
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4.5.3. Possible Solution
There is need for better assiduity for all workers, which can be realized by waking up early enough
to get on time at the job site. The company has to improve in advertisement both nationally and
international
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CHAPTER FIVE
5.1. RECOMMENDATIONS
It is recommended that, MAVIY LOGISTICS have some weaknesses is being explain below with it
solutions
Due to financial problem, the because of the use of large amount of handling equipment like clamps
to ease work they should save money use to invest in the company equipment
Furthermore poor customer services due to the number of different global shipping partners like
DIPSON HOTEL AND BALI CREDIT UNION IN DOUALA will help to improve customer’s
Also, the unfavorable working condition of employees can be solve by putting in place condusive
The lack of proper training employees can be solve to put in place by the company to construct or
build the training ground for the trainment of employees another for them to develop their skills .
5.2. CONCLUSION
Due to the above weaknesses MAVIY LOGISTICS encounters threats of a long run short down
might occur if solutions to the weaknesses are not tackled .It is important for interns in Logistics
Company as a whole to seek guidance, ask questions and actively learn from their experiences to
To Wrap up during our stay at MAVIY LOGISTICS we gained a lot of experience like
distinguishing between the different helmet colours significance, devotion to the job, dedication,
perseverance and loyalty, also being able to distinguish between a supervisor and a logistics agent.
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LIST OF APPENDICES
The pictures above is the interior structure and design of the warehouse at maviy logistics LTD
company, how goods are being stored upon the importation to the company for customers, for
security purpose
The bill of lading (B O L ); This is an image of the bill of lading which is a legal document issued
by the carrier to the shipper that details the quality, quantity and destination of the goods being
carried. It is a document of title, a receipt for shipped goods and a contract between a
carrier and a shipper. The picture of how the bill of lading looks like is shown below the front and
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A table and graph of customers goods imported and exported both perishable and non-perishable
goods at maviy logistics LTD Company during my internship was carried out including the
inventory of goods that is, the quantity, quality, number and type of goods imported or exported
Table of goods
Goods Goods quantity quality Number type Weight
imported exported
of goods
Volum
e
quality perishabl
e
Peak
Growth
Cartons of 4.5 52 Good 4000 Non 11.1
rubbing oil
quality perishabl
e
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Bathing 33 225 Good 76 2.4 Expansio
products(to n
oth paste quality
The Graph
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
chips paint clothes and bathing
shoes products
cartons of
rubbing oil
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A PICTURE OF MAVIY LOGISTICS GEOGRAPHICAL
LOCATION
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