HRM Module

MCQ’s
Answer all the questions. Highlight in Yellow the correct answers.
1. Human Resource departments are______________
a) line departments
b) authority department
c) service department
d) functional department
2. What are the factors responsible for the growth of HRM?
a) Development of scientific management and an awakened sense of social responsibility.
b) The problem of how the available human resource could effectively minimize the cost
and maximize the production.
c) Technical factors, awakening amongst workers, attitude of the government, cultural and
social system.
d) All the above.
3. Human Resource planning is compulsory for ______________.
a) effective employee development programme
b) base for recruitment
c) base for selection policy
d) all of the above
4. Which of the following components are reformed to support the strategies of human resource
function?
a) Control systems & Reward
b) Appointment
c) Job Enrichment
d) Job allotment
5. What is the need for Human Resource Planning?
a) For undergoing an effective employee development program
b) To represent a base for recruitment
c) To represent a base for selection policy
d) All of the above
6. Directing, being one of the preeminent functions of Human Resource Management that falls
under __________
a) Operative functions
b) Technical functions
c) Managerial functions
 d) Behavioral functions
HRM Module

7. Human relation approach refers to __________

a) An approach in which workers are facilitated with humanity at the workplace.
b) A shared teamwork between the employee and the employer for solving problematic
issues.
c) Forming a group of people on the work front so as to inspire them to work collectively
for the company's growth in terms of social, economic, and psychological productivity.
d) None of the above
8. Which of the following fields requires a skilled HR professional?
a) People handling
b) Clarifying
c) Both (a) and (b)
d) None of the above
9. How HRM has become a highly specialized job?
a) It is concerned with obtaining and maintaining a satisfied work force.
b) It maximizes the output and satisfaction of the employees.
c) Promote group satisfaction and individual development.
d) Optimum utilization of man-power by motivation and improving the efficiency.
10. What is the scope of HRM?

a) Training and development of employees for their growth.

b) Maintenance of good industrial relations and workers’ high morale for higher
productivity
c) Further research in behavioral science, new ideas in man management and advances in the
field of training and development.
d) None of the above.
11. Staffing includes _______.
a) workload estimation
b) termination
c) appointments of personnel, placement
d) all of these
12. What should be the strategy of HRM?
a) Making the long-term and short-term planning.
b) Planning the optimum level of man-power.
c) Introducing training programmes to personnel.
d) All the above.
HRM Module

13. “Human resource management” involves the elements of

a) planning, organizing, and controlling
b) planning, organizing and coordinating
c) leading, directing and coordinating
d) all of the above
14. Career development involves
a) conscious determination of career aspirations and potentialities of employees and
matching them with the organization’s needs
b) providing counseling to students to choose their careers
c) providing information to students about opportunities of employment
d) determining the potentialities of students for a suitable career
15. The business side of the process begins with the strategic __________ as one of the guiding
frameworks.
a) Policy
b) HR
c) Plan
d) All of the above
16. How has HRM become one of the highly focused jobs?
a) It focuses on obtaining as well as maintaining a satisfied workforce.
b) It results in maximum output with the increased customer satisfaction.
c) It promotes group satisfaction with individual development.
d) Optimum utilization of manpower by motivation and improving efficiency.
17. What are those aspects on which the HR professionals apply the risk management
techniques?
a) HR Competencies
b) HR Strategies
c) Both (a) and (b)
d) None of the above
18. What should be the strategy of HRM?
a) Making the long-term and short-term planning.
b) Planning the optimum level of man-power.
c) Introducing training programmes to personnel.
d) All the above.
HRM Module
19. Which of the following takes a full interest in the process of strategic planning?
a) Training & Development
b) Quality Control
c) Human Resource
d) Production
20. Which of the following tells the correct importance of controlling?
a) Power to influence people's behavior
b) Process of regulating the activities
c) An important mental process on the part of the manager
d) To ensure that all of the activities are coordinated as per the plan.
21. What is meant by decision in management?
a) To formulate a proper conclusion after considerations.
b) A decision that looks out for the alternatives.
c) A decision is the outcome of a group of people or an individual.
d) All of the above.
22. Which of the following is evolved in staffing?
a) Termination
b) Estimation of workload
c) Personnel appointments and placements
d) All of the above
23. What is defined as a record of outcomes resulting from a particular job or an activity at a
specific time?
a) Evaluation
b) Work function
c) Performance
d) None of the above
24. A/An __________ is considered to be a vertical move in terms of rank and responsibilities.
a) Appraisal
b) Reward
c) Increment
d) Promotion
HRM Module
25. What are the possible factors that help in understanding the nature of a human being?
a) As per one's behavior at his/her workplace.
b) Based on how successfully a management team influences an individual employee or a
group.
c) With the help of human behavior's determinants.
d) By studying the human behavior of each employee in alliance with the organization.

26. Which of the following refers to the term quality improvement?

a) A team effort.
b) Achieved by the quality inspector.
c) Zero things went wrong.
d) Tough job; somewhat impossible task.

27. Which of the following pairs in the given sequence represents the initial as well as the final
step incurred in the T&D program?
a) Evaluating T&D program followed by implementing it.
b) Determining the need for the T&D program and then evaluating the T&D program.
c) Determining the need for the T&D program followed by designing the T&D program
itself.
d) Designing the T&D program and then implementing it.

28. What does job evaluation seek?

a) Evaluating the importance of different jobs within the organization.
b) Evaluating employee's performance of their respective job profiles.
c) Determining the relative worth of various jobs within the organization in monetary terms.
d) Establishing the hierarchy of different job profiles in the organization.

29. Which of the following involves one to one interaction amid the administer and the
participant?
a) Motivation
b) Counseling
c) Training
d) All of the above

30. The procedure in which relevant information relating to a job and its requirements is
systematically discovered and noted is

(a) job analysis

(b) job specification
(c) job classification
(d) job evaluation
HRM Module
31. When an employee expresses organisationally desired emotions during interpersonal
transactions, then it is known as_______________ .

(a) emotional labour

(b) displayed emotions
(c) felt emotions
(d) moods

32. The role of HRD personnel is to –

a. description of entire process / analytical decomposition

b. identification of HRD elements and resources
c. Both (a) + (b)
d. Analytical decomposition only

33. The primary goal of HRD is –

a. To increase productivity of workers / and organisational profitability
b. Improve workers’ skill and enhance motivation, to prevent obsolesces at all levels
c. prevent obsolescence and increase organisational profitability only
d. Both (a) + (b)

34. Employee accountability is strengthening in

a. HR Audit
b. HR Training
c. Succession Planning
d. HR functions

35. Key Performance Areas means –

a. Areas which are within the responsibility of the role

b. Areas which the management has demarcated to be performed by employee
c. Areas for strengthening of skills and attitudes
d. All above

36. Career path planning is affected by –

a. Employee preference
b. Employee requirements
c. Employee preference/employees requirement and structure of the organisation
d. Both (a) + (b)
HRM Module
37. How to handle grievances?

a. Grievance in writing / taking to employee directly for speaking truth / ensure

confidentiality and handle the case within tie frame
b. Treat each case as important, and obtain grievances in writing / examine company’s
position / identify violations / do not hold back the remedy, if the company’s wrong + (a)
above
c. Get all the facts (relevant) about the grievance / examine the personnel record of the
aggrieved worker / gather information from the union representative properly + (b) above
d. Identify grievance / previous record of the worker / companies’ rules and prompt
redressal of grievances, if genuine.

38. Change Management is –

(a) It is a systematic approach in dealing with change from the individual & organisational
level
(b) A gradual process of approach in the workplace due to new policies, technology, or even
a new boss
(c) Both (a) and (b)
(d) None of the above

39. Who is responsible to manage change?

(a) Employees
(b) Management
(c) Executives
(d) (b) & (c)

40. Line Management is –

(a) Hierarchical chain of command from executive to front-line level in which top
management has direct authority
(b) Organised along cross-functional lines, such as employee devel-opment or strategic
direction
(c) Both of (a) and (b)
(d) None of the above