Order-to-Cash Performance Monitoring (BKN_IN) PUBLIC

Purpose Error: Reference source not found 1

Test Script PUBLIC

SAP S/4HANA - 21-05-21
Order-to-Cash Performance Monitoring
(BKN_IN)

Table of Contents

1 Purpose

2 Prerequisites
2.1 System Access
2.2 Roles
2.3 Business Conditions

3 Overview Table

4 Test Procedures
4.1 Order-to-Cash Performance - Last 28 Days
4.2 Order-to-Cash Performance - Time Series
4.3 Sales Order Fulfillment
4.4 Order-to-Cash Performance - Overview
1 Purpose

For order-to-cash process performance scenarios, this scope item provides key figures about the duration of certain process steps and event occurrences
that were triggered during process execution. With these key figures, you can easily determine the performance and conformity of your sales processes and
quickly discover trends and potential areas of improvement. An SAP Fiori overview page is also provided to analyze the order-to-process performance based
on some of the key sales order KPIs and so on. The findings can be shared with the person responsible for process execution in a sales organization or the
relevant manager. Detailed process information helps them to identify internal sales representatives who can help to resolve issues.
This document provides a detailed procedure for testing this scope item after solution activation, reflecting the predefined scope of the solution. Each
process step, report, or item is covered in its own section, providing the system interactions (test steps) in a table view. Steps that are not in scope of the
process but are needed for testing are marked accordingly. Project-specific steps must be added.
Values in this test script (decimal notation, date formats, and so on) are presented in U.S. standard notation. If your test system is set up to use a different
notation, enter values as appropriate.

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Test Procedures Error: Reference source not found 2
2 Prerequisites

This section summarizes all the prerequisites for conducting the test in terms of systems, users, master data, organizational data, other test data and busi-
ness conditions.

2.1 System Access

Sys- Details
tem
Sys- Accessible via SAP Fiori launchpad. Your system administrator provides you with the URL to access the various
tem apps assigned to your role.

2.2 Roles
Assign the following business roles to your individual test users. Alternatively, if available, you can create business roles using the following spaces with
pages and predefined apps for the SAP Fiori launchpad and assign the business roles to your individual test users.
These roles or spaces are examples provided by SAP. You can use them as templates to create your own roles or spaces.
For more information about business roles, refer to Assigning business roles to a user in the Administration Guide to Implementation of SAP S/4HANA with
SAP Best Practices .

Name (Role) ID (Role) Name (Space) ID (Space) Log

On
Order-to-Cash Process SAP_BR_SALES_PROCESS_MANAGER Order to Cash Per- SAP_SALES_SP_O2C_PERF
Manager formance

2.3 Business Conditions

Follow the procedures described in the following scope items for creating the corresponding business data if needed.

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 Scope Item Business Condition
BD3 - Sales Processing using Third-Party with Shipping Follow the scope item to create the corresponding
Notification business data.

BD9 - Sell from Stock Follow the scope item to create the corresponding
business data.

BDA - Free of Charge Delivery Follow the scope item to create the corresponding
business data.

BDH - Sales Order Entry with One-Time Customer Follow the scope item to create the corresponding
business data.

BDK - Sales Processing using Third-Party without Ship- Follow the scope item to create the corresponding
ping Notification business data.

BDN - Sales of Non-Stock Item with Order-Specific Pro- Follow the scope item to create the corresponding
curement business data.

BKJ - Sales Order Processing with Customer Down Pay- Follow the scope item to create the corresponding
ment business data.

BDW - Returnables Processing Follow the scope item to create the corresponding
business data.

BKA - Free Goods Processing Follow the scope item to create the corresponding
business data.

BKZ - Sales Order Processing with Invoice List and Col- Follow the scope item to create the corresponding
lective Billing business data.

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3 Overview Table

This scope item consists of several process steps provided in the table below.
If your system administrator has enabled spaces and pages on the SAP Fiori launchpad, the homepage will only contain the essential apps for performing the
typical tasks of a business role.
You can find all other apps not included on the homepage using the search bar.
If you want to personalize the homepage and include the hidden apps, navigate to your user profile and choose App Finder.

Process Step Business Role Transaction/App Expected Results

Order-to-Cash Performance - Last 28 Days Order-to-Cash Process Order-to-Cash Performance - Last 28 The report with data is displayed
[page ] 11 Manager Days (F2005) correctly.

Order-to-Cash Performance - Time Series Order-to-Cash Process Order-to-Cash Performance - Time Series The report with data is displayed
[page ] 12 Manager (F2006) correctly.

Sales Order Fulfillment [page ] 13 Order-to-Cash Process Sales Order Fulfillment – Analyze Issues The report with data is displayed
Manager (F0029) correctly.

Order-to-Cash Performance - Overview Order-to-Cash Process Order-to-Cash Performance - Overview The report with data is displayed
[page ] 14 Manager (F2242) correctly.

See below the list of KPIs.

KPI KPI
Def ID
M02 Order Items Created

M08 Order Items Rejected

M09 Applied Delivery Blocks per Or-

der Item

M10 Applied Billing Blocks per Or-

der Item

M22 Order Items Delivered

M31 Order Items Invoiced

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 KPI KPI
Def ID
O01 Orders Created

O02 Order Items Created

O03 Order Updates

O04 Order Item Updates

O05 Incomplete Saves of Order

O06 Incomplete Saves of Order Item

O07 Orders completely rejected

O08 Order Items Rejected

O09 Delivery Blocks Applied

O11 Critical Field Changes in Order

O12 Changes to Confirmed Delivery Date in

Order Item

KPI KPI
Def ID
P22 Order Items Delivered

P24 Delivery Items Deleted

P25 Pickings

P26 Goods Issues per Order Item

P27 Canceled Goods Issues per Or-

der Item

KPI KPI
Def ID
N01 Orders Created

N07 Orders Completely Re-

jected

N09 Delivery Blocks Ap-

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 KPI KPI
Def ID
plied

N10 Billing Blocks Applied

N21 Orders Delivered

N31 Orders Invoiced

KPI KPI
Def ID
H01 Order to Invoice

H02 Order Readiness

H03 Order Ready to Fully Goods Issued

H04 Order Fully Goods Issued to Billing

Completed

H05 Order Completion

H06 First Delivery to Fully Delivered

H07 Order Ready to First Delivery

H08 Order Ready to First Goods Issue

H09 Delivery Block Removal Billing

H10 Block Removal

H11 Order Fully Goods Issued to First In-

voice

H12 Order Ready to First Invoice

H13 Order Ready to Billing Completed

I01 Order Item to Invoice

I02 Order Item Readiness

I03 Order Item Ready to Fully Goods Issued

I04 Order Item Fully Goods Issue to Billing

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 KPI KPI
Def ID
Completed

I05 Order Item Completion

I06 First Delivery to Item Fully Delivered

I07 Order Item Ready to First Delivery

I08 Order Item Ready to First Goods Issue

I11 Order Item Fully Goods Issued to First

Invoice

I12 Order Item Ready to First Invoice

I13 Order Item Ready to Billing Completed

KPI KPI
Def ID
P22 Order Items Delivered

P24 Delivery Items Deleted

P25 Pickings

P26 Goods Issues per Order Item

P27 Canceled Goods Issues per Or-

der Item

KPI KPI
Def ID
N01 Orders Created

N07 Orders Completely Re-

jected

N09 Delivery Blocks Ap-

plied

N10 Billing Blocks Applied

N21 Orders Delivered

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 KPI KPI
Def ID
N31 Orders Invoiced

Duration KPIs

KPI KPI
Def ID
H01 Order to Invoice

H02 Order Readiness

H03 Order Ready to Fully Goods Issued

H04 Order Fully Goods Issued to Billing

Completed

H05 Order Completion

H06 First Delivery to Fully Delivered

H07 Order Ready to First Delivery

H08 Order Ready to First Goods Issue

H09 Delivery Block Removal

H10 Billing Block Removal

H11 Order Fully Goods Issued to First In-

voice

H12 Order Ready to First Invoice

H13 Order Ready to Billing Completed

I01 Order Item to Invoice

I02 Order Item Readiness

I03 Order Item Ready to Fully Goods Issued

I04 Order Item Fully Goods Issue to Billing

Completed

I05 Order Item Completion

I06 First Delivery to Item Fully Delivered

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 KPI KPI
Def ID

I07 Order Item Ready to First Delivery

I08 Order Item Ready to First Goods Issue

I11 Order Item Fully Goods Issued to First

Invoice

I12 Order Item Ready to First Invoice

I13 Order Item Ready to Billing Completed

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Test Procedures Error: Reference source not found 10
4 Test Procedures

This section describes test procedures for each process step that belongs to this scope item.

4.1 Order-to-Cash Performance - Last 28 Days

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Tester Name Testing Enter a test date.

Date

Business
Role(s)

Responsibil- <State the Service Provider, Customer or Joint Service Provider and Customer> Duration Enter a duration.
ity

Purpose

This app shows all process performance KPIs aggregated over the last 28 days. It uses the SAP Smart Business generic drill-down. As an end user, you can
also set filters for attributes, such as the KPI definition or the sales organization, and save it as a tile in your personal launchpad.

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Test Procedures Error: Reference source not found 11
Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as an Order-to-Cash Process Man- The SAP Fiori launchpad is
ager. displayed.

2 Access the App Open Order-to-Cash Performance - Last 28 Days (F2005). The report and the data are
displayed.

3 Add Extra Filter to Choose Add Filter for applying extra filters. Extra filters are applied to the
the Chart charts.

4 Switch KPIs for the Choose the dropdown box in the upper left corner of the chart for The chart is changed corres-
Charts each chart to switch the KPIs. pondingly.

5 Switch to the Tabu- The tabular view button on the right corner helps to switch the chart The chart is changed to the
lar View to tabular view. tabular view.

4.2 Order-to-Cash Performance - Time Series

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Tester Name Testing Enter a test date.

Date

Business
Role(s)

Responsibil- <State the Service Provider, Customer or Joint Service Provider and Customer> Duration Enter a duration.
ity

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Test Procedures Error: Reference source not found 12
Purpose

This app displays the history of performance KPIs (time series for the last 365 days). It is an analytical drill-down app that is based on Analysis Path Frame-
work (APF).

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step Comment
#
1 Log On Log on to the SAP Fiori launchpad as an Order-to-Cash Process Manager. The SAP Fiori launchpad
is displayed.

2 Access the App Open Order-to-Cash Performance - Time Series (F2006). The report and the data
are displayed.

3 KPI and Process Fil- KPI and Process Filters can be added with dropdown lists when selecting the The filter is used for the
ter for the Chart corresponding characters in the upper left corner of the page. charts.

4 Switch to the Tabu- The list view helps switch the chart to the tabular view. The chart is changed to
lar View tabular view.

5 Add Analysis Step Choose Add Analysis Step for customizing analysis steps. They may be added Extra analysis steps are
if necessary. added as specified.

4.3 Sales Order Fulfillment

Test Administration

Customer project: Fill in the project-specific parts.

Test Case ID <X.XX> Tester Name Testing Enter a test date.

Date

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Business
Role(s)

Responsibil- <State the Service Provider, Customer or Joint Service Provider and Customer> Duration Enter a duration.
ity

Purpose

This app allows you to display issues graphically by using charts and to access them in an analytical manner. For example, you could compare the number of
issues for your sales organization.

Procedure

Test Test Step Name Instruction Expected Result Pass / Fail /

Step # Comment
1 Log On Log on to the SAP Fiori launchpad as an Order-to-Cash Pro- The Order-to-Cash Performance Monitor-
cess Manager. ing screen is displayed.

2 Access the App Open Sales Order Fulfillment – Analyze Issues (F0029). The report and the data are displayed.

3 Add Additional Filters Choose Add Filter for applying additional filters. Additional filters are applied to the
to the Chart charts.

4 Switch KPIs for the Choose the dropdown box in the top left corner of the The chart is changed correspondingly.
Charts chart for each chart to switch the KPIs.

5 Switch to the Tabular The tabular view in the right corner helps switch the chart The chart is changed to tabular view.
View to the tabular view.

4.4 Order-to-Cash Performance - Overview

Test Administration

Customer project: Fill in the project-specific parts.

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Test Procedures Error: Reference source not found 14
Test Case ID <X.XX> Tester Name Testing Enter a test date.
Date

Business
Role(s)

Responsibil- <State the Service Provider, Customer or Joint Service Provider and Customer> Duration Enter a duration.
ity

Purpose

The SAP Fiori overview page for Order-to-Cash process managers provides analyses for the sales process performance based on some of the key sales order
KPIs. The Order-to-Cash process manager gets a high-level overview of the different sales KPIs by extracting only the information relevant for high-level dash-
boarding. With these key figures, you can easily determine the performance and conformity of your sales processes and quickly discover trends and potential
areas of improvement.

Procedure

Test Test Step Instruction Expected Result Pass /

Step Name Fail /
# Comment
1 Log On Log on to the SAP Fiori launchpad as an Order-to-Cash Pro- The SAP Fiori launchpad is displayed.
cess Manager.

2 Access the Open Order-to-Cash Performance - Overview (F2242). The overview page is launched successfully and the fol-
App lowing cards are displayed (the exact names may
vary):
● Sales Order Totals - Time Series
● Sales Order Items - Time Series
● Deliveries, Pickings, Goods Issues - Time Series
● Billing Totals - Time Series
● Sales Order - Totals
● Sales Order Item - Totals

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 Test Test Step Instruction Expected Result Pass /
Step Name Fail /
# Comment
● Delivery - Totals
● Billing - Totals
● Sales Order Lead Time - Average
● Sales Order Item Lead Time - Average
● Delivery Lead Time - Average
● Billing Lead Time - Average

3 Set Global The global filters must be set in the global filter bar. The global filter applies to all cards on the overview
Filter Set values in the fields of the global filter and the content page.
on the overview page is refreshed.

4 Manage To customize the cards on the overview page, choose the The cards on the overview page can be rearranged,
Cards user icon, then choose Manage Cards, make your choices, hidden, and displayed again.
and then choose OK.

5 Navigate to Navigate to other apps for further analysis. The overview page navigates you to other apps. The
Other Apps Choose the header, line item, or chart element of any card global filter, header, line item, or chart element inform-
on the overview page. ation is carried over.
The following cards navigate you to the Order-to-Cash
Performance - Time Series analysis path framework
app.
● Sales Order Totals - Time Series
● Sales Order Items - Time Series
● Deliveries, Pickings, Goods Issues - Time Series
● Billing Totals - Time Series
The following cards navigate you to the Order-to-Cash
Performance smart business app.
● Sales Order - Totals
● Sales Order Item - Totals
● Delivery - Totals
● Billing - Totals
● Sales Order Lead Time - Average
● Sales Order Item Lead Time - Average

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Test Procedures Error: Reference source not found 16
 Test Test Step Instruction Expected Result Pass /
Step Name Fail /
# Comment
● Delivery Lead Time - Average
● Billing Lead Time - Average

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