Contents

CLIENT AREA............................................................................................................................................ 2
ACCESSING DOMAIN CONTROL PANEL VIA CLIENT AREA .................................................................. 2
MODIFYING EMAIL ACCOUNTS ............................................................................................................... 3
ADDING AN EMAIL ACCOUNT ............................................................................................................. 4
DELETING AN EMAIL ACCOUNT .......................................................................................................... 5
CHANGING AN EMAIL ACCOUNT PASSWORD .................................................................................... 6
EMAIL CLIENT SETUP ............................................................................................................................... 7
MICROSOFT OUTLOOK ........................................................................................................................ 7
iPhone / iPad ..................................................................................................................................... 10
GENERAL NOTES ................................................................................................................................... 13
CLIENT AREA
 From a web browser (such as Internet Explorer, Firefox, Chrome, Opera etc) visit the
following URL https://members.ondnet.net/clientarea
 Enter the username and password and click on Login
o Note that if you forgot your password you can retrieve it via
https://members.ondnet.net/clientarea/pwreset.php

ACCESSING DOMAIN CONTROL PANEL VIA CLIENT AREA

 Click on Services
 Click on the My Services
 Click on View Details
 Click on Login to Plesk

2
MODIFYING EMAIL ACCOUNTS
 Login to the hosting control panel (see ACCESSING DOMAIN CONTROL PANEL VIA CLIENT
AREA)
 Click on Mail Accounts for the list of mail accounts under the domain

3
ADDING AN EMAIL ACCOUNT
 Follow the steps in MODIFYING EMAIL ACCOUNTS
 Click on Create Mail Account

 Assuming that the new email account is demo@supportexample.com, enter demo in Mail
Account field
 Next enter a password. Note that the password must be 8-12 alphanumeric characters
including uppercase and lowercase, such as #!Dem0!#
 The rest of the information is automatically filled in
 Click on Finish (bottom left corner)

4
DELETING AN EMAIL ACCOUNT
 Follow the steps in MODIFYING EMAIL ACCOUNTS
 Select the email account to be deleted and click on Remove

 Mark Confirm removal and click OK to delete the email account

NOTE: Once an email account is removed all the data is permanently deleted

5
CHANGING AN EMAIL ACCOUNT PASSWORD
 Follow the steps in MODIFYING EMAIL ACCOUNTS
 Click on the email account in question
 Click on Preferences

 Enter the new password. Note that the password must be 8-12 alphanumeric characters
including uppercase and lowercase, such as #!Dem0!#
 Click OK

6
EMAIL CLIENT SETUP
POP3 email accounts can be accessed through a wide variety of email clients. Their software setup
varies, however email access configuration settings remain the same.

MICROSOFT OUTLOOK
Note that there are minor differences between 2003, 2007 and 2010 versions. General email access
setup is the same.

 Click on New Email Account

 Mark Manually configure server settings or additional server types
 Click on Next

 Select Internet Email and Next

7
 Fill in the details as illustrated (replace supportexample.com with your domain)

 The Outgoing mail server (SMTP) depends on the internet connection. Below is a list of
Internet Service Providers (ISPs) together with the relevant SMTP server setting
o GO – mail.maltanet.net
o Onvol – smtp.onvol.net
o other – mail.supportexample.com (replace supportexample.com with your domain)

 For all ISPs apart from GO and Onvol, the additional step is required (see screenshot below)
o Click on "More settings" > "Outgoing Mail Server
o Tick "My Outgoing (SMTP) mail server requires authentication"
o Tick "Use same settings as my incoming mail server"

8
  Click OK
 Click Test account settings – if no errors occur you have correctly setup the email client, if an
error occurs follow these steps
o Try to open your email account via http://www.ondnet.net/client-webmail
 If login is successful, the credentials are correct
o Review the settings

NOTE: When roaming the SMTP server has to be set to mail.supportexample.com (replace
supportexample.com with your domain)

9
iPhone / iPad
 Go to Settings

 Tap “Mail, Contacts, Calendars”

10
 Tap “Add Account” and select “Other”

 Tap “Add Mail Account”

 Enter your details
o Address – your email address such as demo@supportexample.com
o Password – email account password

11
 Tap “Next”
 Select “POP”

 Enter incoming and outgoing mail server settings

o Host name: mail.supportexample.com (replace supportexample.com with your
domain)
o Username: demo@supportexample.com (your email address)
o Password: email account password
 Tap “Save”

12
GENERAL NOTES
 The domain supportexample.com should be replaced with your own domain
 For further assistance contact OnDNet Support via:
o support@ondnet.net
o http://www.ondnet.net/support
o (+356) 21313312

13