‭ alo Alto Networks‬

P
‭Certification Handbook‬

‭Prepared by: Palo Alto Networks Education Services‬

‭Palo Alto Networks ©2025‬
‭Introduction‬ ‭3‬
‭How to Use This Handbook‬ ‭3‬
‭Statement of Impartiality‬ ‭3‬
‭Scheduling a Palo Alto Networks Exam‬ ‭3‬
‭How to Schedule Your Exam with Pearson VUE‬ ‭3‬
‭Pearson VUE Exam Delivery Options‬ ‭3‬
‭Pearson VUE Minor Requirements‬ ‭4‬
‭Pearson VUE Test Accommodations‬ ‭4‬
‭Pearson VUE Identification (ID) Requirements‬ ‭4‬
‭Pearson VUE Exam Policies‬ ‭4‬
‭Exam Overview‬ ‭5‬
‭How Are Exams Developed?‬ ‭5‬
‭Pretest Questions‬ ‭5‬
‭How Are Passing Scores Determined?‬ ‭5‬
‭What Is a Scaled Score?‬ ‭5‬
‭Why Use Scaled Scoring?‬ ‭5‬
‭Exam Day‬ ‭6‬
‭Pearson VUE Resources‬ ‭6‬
‭After the Exam‬ ‭6‬
‭Exam Scoring and Official Score Report‬ ‭6‬
‭ ata Forensics‬
D ‭‬
6
‭Rescoring‬ ‭6‬
‭How to Claim Your Badge‬ ‭6‬
‭Exam Retake Policy‬ ‭7‬
‭Recertification Policy‬ ‭7‬
‭Recertification Pathway‬ ‭7‬
‭Exam Security Support Line‬ ‭7‬
‭Unauthorized Training Materials‬ ‭8‬
‭Consequences for Candidates Caught Using Unauthorized Training Materials‬ ‭8‬
‭Confidentiality of Examination Materials‬ ‭8‬
‭Palo Alto Networks Disciplinary Policy‬ ‭9‬
‭Appeals Policy‬ ‭10‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭2‬

‭Introduction‬
‭How to Use This Handbook‬
‭ his Certification Handbook will serve as the first source of information and provides individuals with the‬
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‭information needed to understand and complete the certification process. The Handbook is considered‬
‭required reading for all candidates. All individuals who desire to become certified must comply with the‬
‭policies, procedures, and deadlines laid out in this Handbook.‬
‭Statement of Impartiality‬
‭ alo Alto Networks Education Services understands the importance of impartiality and the consideration‬
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‭of any potential conflicts of interest in carrying out its certification activities. Palo Alto Networks commits‬
‭itself to impartiality in its certification activities. Decisions on certification programs shall be made in‬
‭accordance with established policies and procedures. Policies and procedures affecting applicants,‬
‭candidates, and certified persons are made public to convey information fairly and accurately about the‬
‭certification program. Palo Alto Networks is committed to identifying and assessing risks in all related‬
‭certification activities that may result in a conflict of interest or pose a threat to impartiality.‬
‭Palo Alto Networks applies the following principles to maintain impartiality:‬
‭‬
● ‭ bjectivity‬
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‭●‬ ‭Neutrality‬
‭●‬ ‭Fairness‬
‭●‬ ‭Equality‬

‭Scheduling a Palo Alto Networks Exam‬

‭How to Schedule Your Exam with Pearson VUE‬
‭Sign in‬‭or c‬‭reate an account‬‭with‬‭Pearson VUE‬‭.‬
‭ se your legal name as displayed on your government-issued ID, and please also use your business email‬
U
‭address as your primary address. Without linking your business email address, your company is unable to‬
‭track certifications required for partner status. If you need to change your business email address at any time,‬
‭you may do so by changing the email in your Pearson VUE profile.‬
‭ og in to your account, select an exam, and select a delivery method: Online Proctoring with OnVUE or‬
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‭in-person at a Pearson VUE test center location, then register for a day and time to test.‬
‭ xam appointments may be made in advance or on the day you wish to test, subject to availability. The‬
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‭exam / appointment testing time limit noted on Pearson VUE web pages reflects the total appointment time,‬
‭which includes reading and accepting the‬‭Palo Alto‬‭Networks Candidate Agreement‬‭and then exam time.‬

‭Pearson VUE Exam Delivery Options‬

‭Pearson VUE Test Center‬
‭ earson VUE offers test centers globally to accommodate in-person testing. You must agree to follow‬
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‭Pearson VUE’s test center guidelines to sit for an exam in a Pearson VUE test center. Please review the‬
‭Pearson VUE Candidate Rules Agreement‬‭.‬
‭OnVUE‬
‭ nline Proctoring allows you to take a certification exam securely from your home or office. With just a‬
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‭simple check-in process involving ID verification, face-matching technology, and a live greeter, you can‬
‭test without leaving the comfort of your home or office. You must meet the OnVUE technical requirements‬
‭to participate in OnVUE’s online Proctoring. For more information about online testing, please visit the‬
‭Online Exam Information‬‭page.‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭3‬

‭OnVUE Technical Requirements‬
I‭t is your responsibility to review the technical requirements in order to ensure that your system is‬
‭compatible with the online proctoring software. If your system does not meet the requirements and‬
‭causes a problem during the exam, you will have to reschedule at your own cost.‬
‭ ote‬‭: We strongly recommend using a personal computer‬‭(i.e., not issued from your employer) and a‬
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‭hard-wired ethernet connection. The two most frequent technical issues with online-proctored exams‬
‭are caused by taking the test on a work computer and / or having an unreliable internet connection.‬
‭Firewalls or security settings from work computers may restrict the software from operating properly.‬
‭Unreliable internet connections (e.g., wireless network, VPN, mobile hotspot) may lead to being‬
‭disconnected.‬
‭Please review the‬‭OnVUE Online Proctoring Technical‬‭Requirements‬‭.‬
‭Pearson VUE Minor Requirements‬
‭Candidates under 18 years old‬
‭ uring check-in, a parent / guardian must present their own ID and give consent for the candidate to be‬
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‭recorded. Candidates must also present government-issued ID if they have one, or student ID if they do‬
‭not have a government-issued ID.‬
‭Pearson VUE Test Accommodations‬
‭How to Request Test Accommodations‬
‭Palo Alto Networks Credentialing Support handles requests for test accommodations.‬
‭ ontact‬‭certification@paloaltonetworks.com‬‭, describe‬‭your need for test accommodations, and list the‬
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‭details of the exam you are planning to take (including name of exam and where you want to take it).‬
‭Palo Alto Networks Credentialing Support will then work with Pearson VUE to schedule your exam.‬
‭Additional information on test accommodations is located on the‬‭Pearson VUE Test Accommodations‬‭page.‬
‭English as a Second Language (ESL) Accommodation‬
‭ ll exams are delivered worldwide in English. A 30-minute time extension is provided by default to‬
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‭candidates testing in non-English speaking countries.‬
‭Pearson VUE Identification (ID) Requirements‬
‭ he most current identification requirements and examples of acceptable forms of identification are‬
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‭located in the‬‭Pearson VUE Global ID Policy‬‭.‬
*‭ If candidates have questions about the ID they are required to bring to the testing center for admittance‬
‭for an exam, please contact‬‭Pearson VUE Customer Service‬‭.‬‭Any candidate exceptions to the ID policy‬
‭must be pre-approved by the Pearson VUE customer service center at least three business days before‬
‭the scheduled exam appointment.‬
‭Pearson VUE Exam Policies‬
‭Cancellation Policy‬
I‭f you wish to cancel your exam, you must contact Pearson VUE 48 hours prior to your exam appointment.‬
‭Canceling an exam less than 48 hours before a scheduled appointment is subject to a same-day forfeiture‬
‭of exam fees. Exam fees are due for no-shows.‬
‭Reschedule Policy‬
I‭f you wish to reschedule your exam, you must contact Pearson VUE 48 hours prior to your exam appointment.‬
‭Rescheduling an exam less than 48 hours before a scheduled exam is subject to a same-day forfeiture of‬
‭exam fees. Exam fees are due for no-shows.‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭4‬

‭ isit your exam program’s homepage at‬‭Pearson VUE‬‭and sign in. Select the exam you would like to‬
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‭reschedule or cancel from “Upcoming Appointments.” You will receive an email confirming any changes‬
‭to your appointment. Do not forget to click “Confirm Reschedule” on the final screen to ensure that your‬
‭changes have been saved.‬

‭Exam Overview‬
‭How Are Exams Developed?‬
‭ alo Alto Networks follows industry standards and best practices to create and update all exams. Subject‬
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‭Matter Experts (SMEs) are involved in every step of the exam development process, which is overseen by‬
‭Palo Alto Networks testing professionals. Palo Alto Networks exams contain a variety of questions or item‬
‭types that require you to use your knowledge, skills, or experience to select the best answer.‬

‭Pretest Questions‬
‭ alo Alto Networks is committed to offering exams that contain up-to-date and relevant content. We‬
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‭achieve this goal by reviewing current questions and developing new ones to reflect changes in the‬
‭profession. All exams include new questions that have not been used on previous versions of the exam.‬
‭These items are known as “pretest” questions.‬
‭ alo Alto Networks includes pretest questions in its exams to gather valuable data about the new‬
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‭questions before they are included and scored in future tests. Pretest questions are not distinguished‬
‭from other questions on the exam. Pretest questions are scattered throughout the exam, so you will‬
‭answer them with the same care with which you would answer scored questions. Pretest questions‬‭are‬
‭not included on your score report, nor are they‬‭included‬‭in determining the final exam score.‬
‭How Are Passing Scores Determined?‬
‭ he passing score for certification programs is established by the Certification Committee through a‬
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‭psychometrically valid standard setting process. During this process, a task force of SMEs discusses‬
‭the minimum level of competence that is required to pass the examination and obtain the credential.‬
‭After evaluating and analyzing the difficulty of each question, as well as the specific knowledge, skills,‬
‭and abilities that a minimally qualified candidate (MQC) possesses, a raw cut score (i.e., passing score)‬
‭is set for that particular exam form. This then becomes the standard for that program. As new exam‬
‭forms are created, equating is done to adjust the passing score as needed to account for any‬
‭differences in form difficulty.‬
‭What Is a Scaled Score?‬
‭ scaled score is a representation of the total number of correct questions a candidate has answered‬
A
‭(raw score) that has been converted into a consistent and standardized scale. Scaled scoring is a‬
‭certification industry best practice for reporting high stakes exam scores, used to account for the‬
‭potential differences in difficulty across numerous exam forms.‬
‭ or ALL Palo Alto Networks Certification exams, the converted raw passing score is 860 on a scale of‬
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‭300 to 1000.‬
‭Why Use Scaled Scoring?‬
‭ caled scoring is used for fair and consistent decisions to be made on exam results, and scores should‬
S
‭be comparable. This means that scores from different exam forms should indicate the same level of‬
‭performance regardless of which exam form a candidate is presented. Scaled scoring will take into account‬
‭any variability in difficulty between exam forms. Test developers adhere to strict test specifications when‬
‭developing multiple exam forms to ensure the forms are similar in difficulty. For this reason, percent-correct‬
‭scores do not always represent a fair comparison of different forms. For the same reason, raw scores‬
‭cannot be used, as two candidates with the same raw score on different forms could demonstrate different‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭5‬

l‭evels of performance relative to the difficulty of the individual exam forms. A scaled score provides a‬
‭standard range for candidates and allows direct and fair comparisons of results from one exam form to‬
‭another.‬

‭Exam Day‬
‭Pearson VUE Resources‬
‭Please review Pearson VUE’s‬‭Helpful Information and‬‭Frequently Asked Questions‬‭before and on exam day.‬

‭After the Exam‬

‭Exam Scoring and Official Score Report‬
‭ ll items are computer-scored and verified before exam results are provided. All scoring procedures are‬
A
‭tested and verified before they are implemented.‬
‭ ll certification exam results are considered provisional until the review process has been completed.‬
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‭Once an exam has cleared data forensics, exam results will be released, and candidates will be contacted‬
‭via the email address provided at registration. If your exam results do not clear data forensics, you will‬
‭also be contacted via the same email address.‬
‭ he score report notifies candidates that, regardless of pass or fail results, an exam score may be revised‬
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‭at any time after testing if there is evidence of misconduct, scoring inaccuracies, or aberrant response‬
‭patterns. To obtain official exam results, candidates and their employers must verify scores online.‬
‭ he score report includes your Provisional Pass / Fail status. For candidates who were not successful,‬
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‭their score report will show the status of “Fail” and provide performance information on the various‬
‭sections of the exam. If you do not pass the exam, use the details on the score report to identify areas‬
‭requiring additional study and hands-on experience. Additionally, you may refer to the exam blueprint‬
‭for a description of the content measured on the exam.‬
‭Exam and candidate information can be found in the‬‭Certification Management System‬‭.‬
‭Data Forensics‬
‭ he Palo Alto Networks Security Team uses data forensics (i.e., statistical evidence to indicate improper‬
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‭activity during an exam) as a basis for enforcement and action. Palo Alto Networks certifications‬
‭measure professional competency via statistically vetted, high-stakes examinations. Those candidates‬
‭demonstrating proficiency by achieving a valid passing score are issued a Palo Alto Networks‬
‭certification. Palo Alto Networks performs ongoing maintenance and statistical analysis, including data‬
‭forensics. If the validity of an exam score is brought into question due to statistical anomalies identified‬
‭during analysis, Palo Alto Networks may invalidate candidate scores and notify you of applicable‬
‭invalidations and / or suspensions.‬
‭Rescoring‬
‭ ll items are computer-scored and verified before exam scores are provided. All scoring procedures are‬
A
‭tested and verified before they are implemented. Therefore, further rescoring is not offered.‬
‭How to Claim Your Badge‬
‭Showcase your accomplishment by creating an account in Credly to claim your digital certification badge.‬
‭Once your badge is enabled, you can:‬
‭‬A
● ‭ dd it to your email signature‬
‭●‬ ‭Share it to Facebook, Twitter, and LinkedIn‬
‭Please review instructions for claiming your digital badge‬‭here‬‭.‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭6‬

‭Exam Retake Policy‬
I‭n the event that you fail your 1st attempt to pass any Palo Alto Networks certification exam, Palo Alto‬
‭Networks requires:‬
‭‬1
● ‭ 5-day waiting period between the 1st failed attempt and the 2nd attempt‬
‭●‬ ‭30-day waiting period between the 2nd failed attempt and the 3rd attempt‬
‭●‬ ‭90-day waiting period between the 3rd failed attempt and any subsequent attempt thereafter‬
I‭f you passed an exam and achieved a certification, you cannot take an exam for the same certification‬
‭for 18 months (545 days) from the date you passed the exam.‬
‭Recertification Policy‬
‭ alo Alto Networks requires recertification through examination. Our certifications are valid for two years‬
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‭from the date you pass the exam. You must wait 18 months (545 days) from the date you passed an‬
‭exam before you can take another exam for the same certification. In order to keep your credential in‬
‭active status, you must recertify by retaking the exam prior to your expiration date.‬
‭Recertification Pathway‬

‭When earning or recertifying:‬ ‭It will also recertify your existing:‬

‭Cybersecurity Practitioner‬ ‭Cybersecurity Apprentice‬

‭Network Security Generalist‬

‭OR‬
‭Cybersecurity Apprentice‬
‭Security Operations Generalist‬
‭OR‬
‭ ybersecurity Practitioner‬
C
‭Cloud Security Generalist‬

‭XSIAM Analyst‬
‭OR‬
‭XSIAM Engineer‬ ‭Cybersecurity Apprentice‬
‭OR‬ ‭ ybersecurity Practitioner‬
C
‭XDR Analyst‬ ‭Security Operations Generalist‬
‭OR‬
‭XDR Engineer‬

‭Network Security Analyst‬

‭OR‬
‭XDR Engineer‬
‭ ybersecurity Apprentice‬
C
‭OR‬
‭Cybersecurity Practitioner‬
‭Security Service Edge Engineer‬
‭OR‬ ‭Network Security Generalist‬
‭Next-Generation Firewall Engineer‬

‭Cybersecurity Apprentice‬
‭Cloud Security Generalist‬
‭ ybersecurity Practitioner‬
C

‭Exam Security Support Line‬

‭ alo Alto Networks takes the security of our certification exams seriously. One of our primary goals is to‬
P
‭ensure the highest integrity of exam content and fairness for all candidates during the delivery of Palo Alto‬
‭Networks certification exams. In order to maintain and enhance the credibility of the Palo Alto Networks‬
‭certification program, we have adopted procedures to report any behavior that could be considered as‬
‭compromising the integrity or confidentiality of any Palo Alto Networks certification examination.‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭7‬

I‭ndividuals who wish to report an incident may do so anonymously by sending an email to:‬
‭examsecurity@paloaltonetworks.com‬‭.‬
‭Please reach out to report any of the following activities:‬
‭●‬ C
‭ heating and / or suspicious behavior observed at a test site during the delivery of a Palo Alto‬
‭Networks exam‬
‭●‬ ‭Use of unauthorized training materials by candidates taking Palo Alto Networks exams‬
‭●‬ C
‭ andidates taking photos or making copies of Palo Alto Networks exam questions or exam‬
‭materials‬
‭●‬ I‭ndividuals posting Palo Alto Networks exam content on any public internet site or distributing‬
‭printed copies at conferences or other public forums‬
‭●‬ M
‭ isconduct by an authorized proctor or test center administrator (e.g., assisting candidates by‬
‭providing answers or allowing candidates to engage in prohibited activities)‬
‭●‬ ‭Concerns about impartiality or objectivity in testing‬
‭In the event your feedback is found to be actionable, the Certification team will take appropriate measures.‬
‭Unauthorized Training Materials‬
‭ alo Alto Networks defines unauthorized training materials as a source—a website, PDF file, social‬
P
‭media page, chat session, etc.—that contains certification exam content. The content included in‬
‭unauthorized training materials is exactly the same or substantially similar to questions appearing on a‬
‭Palo Alto Networks certification exam. All Palo Alto Networks exam content is considered the intellectual‬
‭property of Palo Alto Networks, and as such, is protected by copyright laws. Additionally, Palo Alto‬
‭Networks exam content is never released to the general public. Therefore, if exam content was‬
‭fraudulently obtained, using such unauthorized materials to prepare for a Palo Alto Networks exam‬
‭constitutes cheating. Providers of such unauthorized materials are in violation of Palo Alto Networks’‬
‭intellectual property rights, Non-Disclosure Agreements (NDAs), and Candidate Agreements.‬
I‭f you are ever unsure whether the training material you are using is authorized or unauthorized, please‬
‭contact‬‭examsecurity@paloaltonetworks.com‬‭with your‬‭question or inquiry.‬
‭Consequences for Candidates Caught Using Unauthorized Training Materials‬
‭ espite a candidate’s knowledge of whether content is considered authorized or unauthorized training‬
D
‭material, if a candidate memorizes unauthorized content in order to pass an exam, and Palo Alto‬
‭Networks discovers that this occurred, the candidate will be banned from taking Palo Alto Networks‬
‭exams for at least 12 months and lose any relevant Palo Alto Networks certification(s). In addition, their‬
‭test score(s) will be invalidated. As mentioned above, these actions will be taken even if the candidate‬
‭did not have fraudulent intentions.‬
I‭f you think you have discovered a site or provider that appears to be selling or distributing unauthorized‬
‭training materials containing Palo Alto Networks exam content, please inform Palo Alto Networks by‬
‭sending an email message to‬‭examsecurity@paloaltonetworks.com‬
‭Confidentiality of Examination Materials‬
‭ xamination Materials are the proprietary, confidential, and copyrighted materials of Palo Alto Networks.‬
E
‭Any disclosure of the contents of any Palo Alto Networks certification examination is strictly prohibited.‬
‭You agree to maintain the confidentiality of all Examination Materials, and you agree not to disclose,‬
‭publish, reproduce, distribute, post, or remove from the examination room any portion of the Examination‬
‭Materials. Violators of copyright law are subject to injunctions, civil liability, forfeiture of profits, punitive‬
‭damages, and other legal sanctions. Palo Alto Networks will take appropriate legal action against you to‬
‭protect Palo Alto Networks’ rights if you breach the provisions of this Section or any applicable laws.‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭8‬

‭ ou will not participate in any cheating incident, breach of security, misconduct, or any other behavior‬
Y
‭that could be considered a compromise of the integrity or confidentiality of any Palo Alto Networks‬
‭certification examination or any Palo Alto Networks certification. Such behaviors will include, but are not‬
‭limited to, the following:‬
‭●‬ D
‭ isseminating actual Exam content by any means, including, but not limited to, web postings,‬
‭formal or informal test preparation or discussion groups, chat rooms, reconstruction through‬
‭memorization, study guides, or any other method‬
‭●‬ C
‭ opying, publishing, selling, offering to sell, distributing in any way, or otherwise transferring,‬
‭modifying, making derivative works of, reverse engineering, decompiling, disassembling, or‬
‭translating any Exam or any part thereof‬
‭●‬ S
‭ eeking and / or obtaining unauthorized access to Examination Materials, including use of “brain‬
‭dump” material and / or any unauthorized publication of Exam questions with or without answers‬
‭●‬ U
‭ sing falsified or altered certificates, score reports, or other documents or electronic media to‬
‭misrepresent certification status‬
‭●‬ P
‭ roviding falsified information, documentation, or statements as a means of a false identity, false‬
‭address, or solicitation of someone to take a test on another's behalf‬
‭●‬ ‭Violating the Palo Alto Networks exam retake policy‬
‭●‬ ‭Altering or misrepresenting examination scores‬
‭●‬ A
‭ llowing another person, or an organization in which you are not actively involved, to use your‬
‭certification credentials to obtain employment or promotions‬
‭●‬ O
‭ therwise violating the terms of the Palo Alto Networks Candidate Agreement, Certification‬
‭Exam Policies, or Certification Handbook‬
‭Palo Alto Networks Disciplinary Policy‬
I‭f it is determined that you have violated the Palo Alto Networks Candidate Agreement, then Palo Alto‬
‭Networks will send you a written notice of violations and applicable sanctions, which may include:‬
‭●‬ ‭Written notice of exam policies‬
‭●‬ ‭Invalidation of certification exam results without receiving a refund or any other form of compensation‬
‭●‬ R
‭ equired retake of the exam by redeeming a voucher provided by Palo Alto Networks. Palo Alto‬
‭Networks will determine the criteria for retaking the exam, including how and where the exam may‬
‭be administered and a deadline by which the retake must occur‬
‭●‬ ‭Restriction of exam delivery modality for future certification exam(s)‬
‭●‬ ‭Revocation of the certification related to the violation‬
‭●‬ ‭Revocation of any or all Palo Alto Networks certifications‬
‭●‬ P
‭ rohibition from participating in the Palo Alto Networks certification program for a limited or‬
‭indefinite period of time‬
‭●‬ B
‭ eing subject to any and all other appropriate action, including legal remedies, that Palo Alto‬
‭Networks deems necessary or appropriate to enforce the terms of this Agreement‬
‭ mployees of Palo Alto Networks who disregard or fail to comply with this Candidate Agreement could be‬
E
‭subject to disciplinary action, up to and including (immediate) dismissal, depending on its nature and‬
‭seriousness of the conduct. The disciplinary process and sanction will be decided according to applicable‬
‭law and company policies.‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭9‬

‭Appeals Policy‬
‭Notification of Violations of Policy and Possible Sanctions‬
I‭f Palo Alto Networks determines that any candidate has violated the terms and agreements included in‬
‭this policy, written notice of the violations and applicable sanctions will be sent to the candidate. The‬
‭candidate will have an opportunity to provide information relevant to the evaluation of the allegation. It is‬
‭the candidate’s sole responsibility to ensure that Palo Alto Networks has their current contact information,‬
‭including mailing address and email address.‬
‭ fter a candidate has received a written notice of violations and applicable sanctions from Palo Alto‬
A
‭Networks, including by email, such candidate will have thirty (30) calendar days from delivery of said‬
‭written notice to file a written request for appeal pursuant to Palo Alto Networks' Candidate Appeals‬
‭Process. The candidate is required to file a written request for appeal with Palo Alto Networks, along‬
‭with a statement describing the grounds for the appeal, a statement of why the appeal should be‬
‭granted, and ALL supporting evidence, within thirty (30) calendar days of receipt of the notice of‬
‭violations and applicable sanctions from Palo Alto Networks. A candidate's appeal will not be‬
‭considered after such thirty (30) calendar day period has expired.‬
I‭f Palo Alto Networks determines that a written request for appeal is filed in a timely manner and‬
‭upholds Palo Alto Networks' original decision, such appeal and the information submitted by the‬
‭candidate will be submitted for binding arbitration to the Candidate Appeals Committee. Three (3)‬
‭members of the Candidate Appeals Committee will be appointed to act as an arbitration panel for the‬
‭appeal. This appeals process shall not address any failures to pass any Palo Alto Networks certification‬
‭examination, nor include any challenges to individual examination questions, answers, or failing scores.‬
‭ he arbitration panel will deliberate and decide on the appeal. The decision of the majority of the‬
T
‭members of the arbitration panel present at the hearing for the appeal, at which a quorum is present,‬
‭will be the decision of such panel. The decision of the arbitration panel is final and binding as to all‬
‭matters related to the appeal.‬

‭Palo Alto Networks | Certification Handbook | ©2025‬ ‭10‬