Fiery® CS IC-318/ Fiery® CS IC-318L PS Color Server,

version 3.0

Installation and Service Guide

© 2023 Fiery, LLC. The information in this publication is covered under Legal Notices for this product.

45247790
15 November 2023 *45247790*
 Installation and Service Guide 3
Contents

Contents

Copyright information ......................................................................9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hardware platforms for Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Fiery NX Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How the Fiery Color Server operates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Before servicing the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Notices on installation location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Report shipping damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Do not change an existing network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Do not assign an IP address to the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Handling boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Handling the storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Avoid magnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Fan notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Do not have liquids near the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Do not open the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Use caution with sharp edges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power supply cord notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Lithium battery notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Short circuit protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Lift the Fiery Color Server carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
 Installation and Service Guide 4
Contents

About the installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Install the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Checking the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Printer readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting customer expectations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unpack the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Fiery Color Server hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connect the monitor, keyboard and mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting to the printer and the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Start the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring a static IP address for the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configure a static IP address from the Fiery QuickTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configure a static IP address from Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Complete the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing the language of the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Starting, shutting down, restarting, and rebooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Start the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Shut down, restart, or reboot from monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Shut down, restart, or reboot the Fiery Color Server from the Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . 32
Restart, reboot or shut down from Fiery QuickTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Force a system shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Force a system reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Printing Fiery Color Server pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Print the Fiery Color Server pages from Fiery QuickTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Print the Fiery Color Server pages from Fiery Ticker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Print the Fiery Color Server pages from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Print a page from the Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Obtain the default password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Interfaces of the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Fiery Advanced Controller Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Fiery Ticker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
About Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Access Configure from an Internet browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
 Installation and Service Guide 5
Contents

Access Configure from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Fiery QuickTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Overview of Fiery QuickTouch menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Quick Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Quick options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using the Fiery Color Server on printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Network status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Power synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Enable power synchronization from Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Synchronization settings on the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Power synchronization cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Error cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Sleep mode cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
System software reinstallation cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Job processing cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Replacing parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Fiery Color Server hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Exploded view of the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Fiery Color Server internal cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Accessing internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Shutting down the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Accessing the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Fiery QuickTouch display module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Remove the Fiery QuickTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Replacing the Fiery QuickTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Removing and replacing Fiery Color Server internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Printer interface board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing parts on the motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Restoring and verifying functionality after service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Performing backup and restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Backup recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
 Installation and Service Guide 6
Contents

Backing up an existing Fiery Color Server installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using Backup and Restore and Fiery System Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Access Backup and Restore features from WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Access Backup and Restore from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accessing Fiery System Image from Fiery QuickTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Backing up or restoring the Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Backing up the system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Restoring the system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using bootable USB storage device to restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Restore the system from bootable USB storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Platform Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Fiery Deployable Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Create a Fiery deployable image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Deploy the Fiery deployable image to different Fiery Color Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Installing system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

When you reinstall the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Managing the Paper Catalog database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Export the Paper Catalog database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Import the Paper Catalog database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Installing the System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Before you install or upgrade system and user software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Installing system software using Fiery Installer Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Installing the Fiery QuickTouch software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Before reinstalling the Fiery QuickTouch software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Install the Fiery QuickTouch software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
System software installation error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Installing software patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Install the patches from System Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Install the patches from WebTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Install the patches from Command WorkStation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing and activating Fiery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing a client-based Fiery option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
System update log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
After installing or updating the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Verify the Fiery Color Server operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Before you leave the customer site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
 Installation and Service Guide 7
Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Preliminary on-site checkout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Checking interface cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Checking internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Inspecting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Verifying the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Error messages and conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Fiery Color Server error messages and conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Job Error Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Download the System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Networking and connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
User software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Safety and emissions compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Safety approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
EMI/EMC approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Servicing the system with furniture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Remove the Fiery Color Server from the furniture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Replace the Fiery Color Server in the furniture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Installation and Service Guide 8
Contents
 Installation and Service Guide 9
Copyright information

Copyright information
Copyright ©2023 Fiery, LLC. All Rights Reserved.
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or
transmitted in any form or by any means for any purpose without express prior written consent from Fiery, LLC.
except as expressly permitted herein. Information in this documentation is subject to change without notice and
does not represent a commitment on the part of Fiery. The documentation is further covered by Legal Notices
distributed with this product. The documentation may be provided in conjunction with Fiery Software (“Software”)
and any other Fiery product described in the documentation. The Software is furnished under license and may only
be used or copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal
Notices” distributed with this product.
 Installation and Service Guide 10
Introduction

Introduction
This document includes information about servicing the Fiery® CS IC-318/ Fiery® CS IC-318L PS Color Server and is
intended only for service technicians. In this document, the Fiery® CS IC-318/ Fiery® CS IC-318L PS Color Server is
referred to as Fiery Color Server.

Hardware platforms for Fiery Color Server

There are two hardware platforms that support the Fiery Color Server; NX Pro Gen III and NX Pro Gen II. This
document (part number 45247790) is for the service technicians who service the Fiery Color Server v2.0 running on
the NX Pro Gen III hardware platform. If you are servicing the Fiery Color Server running on the NX Pro Gen II
hardware platform, refer to the Installation and Service Guide (part number 45215276) provided with the NX Pro
Gen II hardware. The part number of a document is provided above the bar code of the document, and the bar code
is provided at the beginning of the document.

1 2

1 NX Pro Gen III 2 NX Pro Gen II

 Installation and Service Guide 11
Introduction

About the Fiery Color Server

The Fiery Color Server adds computer connectivity and highly efficient PostScript and PCL printing ability to the
ColorPress 14000/12000 and ColorPress 7100/7090 printer.
With the Fiery Color Server, customers can use the printer as a PostScript and PCL printer, and it provides efficient
image processing and printing controls. Once it is connected to the printer through a network, customers can print
to the Fiery Color Server from supported client computers on the network (Windows or Mac, or a UNIX
workstation running TCP/IP).
The Fiery Color Server ships with system software pre-installed so that customers can use the Fiery Color Server
immediately. However, as part of servicing the Fiery Color Server, you may need to reinstall system software.

About the Fiery NX Station

Fiery NX Station is an optional feature for Fiery Color Server. Fiery NX Station includes furniture, a monitor, a
wireless keyboard and a mouse. With the Fiery NX Station, you can install the Fiery Color Server on the furniture,
connect the Fiery Color Server to a monitor, keyboard and mouse available for the Fiery Color Server.
For information about installing the Fiery NX Station, see the documentation provided with the Fiery NX Station
kit.

The NX Station is intended for use only with the Fiery Color Server. Use with other equipment may
result in instability causing injury.

Figure 1: Fiery NX Station

 Installation and Service Guide 12
Introduction

About this document

This service document describes how to install Fiery Color Server system software, and how to service the Fiery
Color Server hardware. It is not intended for customer use. Information about the printer, network, remote
computers, software applications, and Fiery Color Server operating system is not included in this document.

Illustrations
In this document, illustrations reflect the version of the Fiery Color Server being shipped at the time of publication.
Components in illustrations are subject to change. For information about Fiery Color Server components that do not
match illustrations in this document, contact your authorized service/support center.

Terms
In this document, the following terms are used.

• Replace- Refers to reinstallation of existing components. Do not install new components unless necessary.
• Printer operational panel- Refers to the printer user interface that is used to run the Fiery setup.
• Windows- This is the operating system of the Fiery Color Server.
• System software- The software installed on the Solid State Drive (SSD) of the Fiery Color Server. Includes
Windows operating system software.
• Server software- The Fiery Color Server software. Runs on Windows operating system.

Document conventions

Note: The NOTE format highlights important messages and additional information.

Term or convention Refers to

The DANGER icon indicates a danger concerning operations which, if not performed correctly, may
lead to death or injury. To use the Fiery Color Server safely, always pay attention to DANGER icons
and messages.

The WARNING icon indicates a warning concerning operations which, if not performed correctly,
may lead to injury. To use the Fiery Color Server safely, always pay attention to WARNING icons and
messages.

The CAUTION icon indicates operational requirements and restrictions. To operate the Fiery Color
Server correctly and avoid damage to the Fiery Color Server or other property, always pay attention to
CAUTION icons and messages.
 Installation and Service Guide 13
Introduction

How the Fiery Color Server operates

When a customer prints, the motherboard and printer interface board process image data. The printer interface
board is a custom board and allows the Fiery Color Server to communicate with the printer. The CPU controls the
transfer of image data to and from the motherboard and runs the PostScript interpreter. DIMM holds image data
during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using
compression technology. The interpreter outputs the compressed raster data through the image frame buffer
memory to the printer interface board. The raster data is sent to the printer, which then renders the image on paper
at maximum speed.

Before servicing the Fiery Color Server

Before you service the Fiery Color Server, it is strongly recommended that you have the required tools (see Tools
required on page 13) and carefully review all precautions (see Precautions on page 14).
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you
replace an expensive component, check internal and external connections.

Tools required

To install or service the Fiery Color Server, you will need the following tools and parts:

• ESD wrist grounding strap and antistatic mat.

• Flathead screwdriver.
• #0, #1, and #2 Phillips head screwdrivers.
When servicing the Fiery Color Server, use a screwdriver with a magnetic tip.
• Needle-nose pliers.
• Fiery Color Server documentation, including the customer media pack and any related service bulletins.
Avoid touching magnetic tools to storage media such as hard disk drives. Contact between magnetic
tools and storage media may result in data corruption.
 Installation and Service Guide 14
Precautions

Precautions
This section includes information about how to safely operate and service the Fiery Color Server and how to avoid
damage to Fiery Color Server components.

Notices on installation location

The Fiery Color Server and optional furniture are not suitable for use in locations where children are
likely to be present.

Report shipping damage

If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to
file a claim and notify your authorized service/support center.

Do not change an existing network

The Fiery Color Server is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware.
The network is the link between the customer’s computer, existing laser printers, and other prepress equipment.
Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the knowledge and express
permission of the site administrator.

Do not assign an IP address to the Fiery Color Server

Only the site administrator should assign an IP address to a network device, including the Fiery Color Server. If you
enter an incorrect IP address for the Fiery Color Server, errors may occur on connected devices.

Handling boards

When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners.
 Installation and Service Guide 15
Precautions

Handling the storage device

To ensure that you do not damage the storage device, do the following:

• Follow electrostatic discharge (ESD) precautions.

• Keep magnets and magnetic-sensitive objects away from the storage device.
• Do not loosen or remove the screws on the top of the storage device. Doing so voids the warranty.
• Do not open the storage device.
• Handle the storage device by its sides and avoid touching the printed circuit board.
• Do not drop, shake, or bump the storage device.
• Before you remove or install the storage device, allow it to reach room temperature.
For more information about the storage device, see Storage Device on page 82.

Avoid magnets

Keep magnets and magnetic-sensitive objects away from electronic components, especially the storage device.

Fan notice

The Fiery Color Server contains hazardous moving parts. When servicing the Fiery Color Server, keep
away from moving fan blades.

Make sure you shut down the Fiery Color Server before opening the Fiery Color Server to service the
inside parts.

Attention- ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur
lors de sa maintenance.
Attenzione- questo prodotto include parti mobili pericolose. Mantenere la distanza dalle pale della ventola quando
sono in uso
Warnung- Dieses Produkt verfügt über gefährliche Teile, die sich bewegen. Halten Sie bei der Instandhaltung
Abstand zu den sich bewegenden Ventilatorblättern.
Advertencia- Este producto contiene piezas móviles peligrosas. Cuando realice el mantenimiento de este producto,
manténgase alejado de aspas de ventilador en movimiento.
Waarschuwing- dit product bevat gevaarlijke bewegende delen. Blijf uit de buurt van bewegende ventilatorbladen
bij het uitvoeren van onderhoudswerkzaamheden aan dit product.
Atenção- Este produto contém partes móveis perigosas. Ao fazer a manutenção deste produto, manter afastado de
movimento das pás do ventilador.
 Installation and Service Guide 16
Precautions

Aviso- este produto contém peças removíveis perigosas. Ao realizar a manutenção deste produto, mantenha-se
longe das lâminas removíveis do ventilador.

Electrostatic discharge

When you work with electronic components, electrostatic discharge is a concern since it can destroy circuits, or
damage them, reducing their life span. The area around the printer is most likely not static-free, and electrostatic
discharge could occur.
To avoid damage due to electrostatic discharge, do the following:

• Work on a grounded antistatic mat.

• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area of the printer to
discharge static from your body.
• After you remove an electronic component from the shipping box, place it face up on a grounded antistatic
surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an antistatic bag.
• If you remove an electronic component from the printer, immediately place it in an antistatic bag.

Power cable

Observe the following guidelines:

• Only use the power cable that shipped with the Fiery Color Server or an appropriate replacement power cable.
For replacement parts, see your authorized service support center.
• Before you open the Fiery Color Server, unplug the Fiery Color Server.
• Keep the power cable away from foot traffic.
• Do not place objects on the power cable.
• Do not plug the Fiery Color Server into a 2-hole, ungrounded outlet by means of a 3-prong adapter.
• Do not plug the Fiery Color Server into a circuit connected to heating or refrigeration equipment (including a
water dispenser).
• Do not plug the Fiery Color Server into a switchable outlet.
• Do not pull the cable to unplug the Fiery Color Server. Instead, pull the plug.
• Do not tamper with or disable the power cable grounding plug.
• Do not use an extension cord.
 Installation and Service Guide 17
Precautions

Do not have liquids near the Fiery Color Server

If liquid spills on the Fiery Color Server, immediately unplug the Fiery Color Server.

Do not open the power supply

For more information about the power supply, see Power supply on page 80.

Use caution with sharp edges

The edges of some Fiery Color Server components are sharp.

Power supply cord notice

The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/
installed near the equipment and is easily accessible.

Lithium battery notice

There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only
with the same type recommended by the manufacturer. Dispose of used batteries according to local
regulations.

Do not ingest battery. Swallowing a battery will cause chemical burn hazard.

Short circuit protection

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that
a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the
phase conductors (all current-carrying conductors).

Lift the Fiery Color Server carefully

Lift the Fiery Color Server by holding the handling grip available at rear side of the Fiery Color Server.

Never lift the Fiery Color Server by grasping the top panel. The top panel does not support the weight
of the Fiery Color Server.
 Installation and Service Guide 18
Precautions

Attention- Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le
poids du système.
Avvertenza- Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest’ultimo non può sostenere il peso dell’intero sistema.
Warnung- Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist
nicht dafür ausgelegt, das Gesamtgewicht des Systems zu tragen.
Advertencia- No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no
soporta el peso del sistema.
Advertencia- Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do
sistema.
Waarschuwing- Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.
 Installation and Service Guide 19
Installing hardware

Installing hardware

About the installation process

It is strongly recommended that you review this chapter before you install the Fiery Color Server. Also keep in mind
that installation problems are easier to avoid and diagnose if you proceed from the component level to the system
level, verifying functionality at each step.
Since the Fiery Color Server is connected to the customer’s network, be sure to coordinate your installation schedule
with the administrator at the customer site. For information about network setup, refer the site administrator to
Configuration and Setup, which is part of the user documentation set.

Install the Fiery Color Server

1 Check installation requirements and verify site conditions.

If possible, obtain verification that the network is operational (see Checking the customer site on page 20).
2 Unpack the Fiery Color Server (see Unpack the Fiery Color Server on page 21).
3 If applicable, connect the monitor, keyboard, mouse, and furniture to the Fiery Color Server.
For more information on setting up the furniture, see the documentation that comes with the furniture kit.
4 Connect the following cables (see Connecting the Fiery Color Server on page 22):

• Power cable
• Printer interface cable
• Straight-through Ethernet cable
• Network cable
5 (Optional) If the Fiery Color Server requires a static IP address (for example, in a non-DHCP network
environment), ask the site administrator to configure a static IP address (see Configuring a static IP address for
the Fiery Color Server on page 27).
6 Complete the installation (see Complete the installation on page 28).
Remind the site administrator to install current user software on client computers that print to the Fiery Color
Server (see Printing and Utilities, which are part of the user documentation set).
 Installation and Service Guide 20
Installing hardware

Checking the customer site

Before you install the Fiery Color Server, check the following conditions at the site and inform the customer of any
installation requirements:

Figure 2: Space requirements for the Fiery Color Server without optional furniture

1 1
3 5

1 2 3 2 6

Top view Left view

1 20cm + (8 in.) 4 Side panel

2 Fiery Color Server 5 Fiery QuickTouch display panel
3 Connector panel 6 Front panel

Printer readiness

• Is the printer configured for use with the Fiery Color Server? (For the proper settings, see the documentation
that accompanies the printer).
• Is there a adequate space available near the printer for the Fiery Color Server and the optional furniture?
Make sure that adequate space is available for the Fiery Color Server and the furniture. Allow enough space at
the connector panel for the cables to route easily and at the side panel so that the Fiery Color Server does not
interfere with use of or service to the printer (such as clearing a paper jam). You may need to move the printer
away from the wall so that the interface connectors are accessible.
• Does the printer require service or adjustments?
Print the printer Test Page before you install the Fiery Color Server.
If the image indicates that the printer needs adjustment, inform the customer. After getting approval, complete
the necessary printer service.

Power

Make sure that a dedicated, grounded electrical outlet for the Fiery Color Server available near the printer.
Locate the grounded electrical outlet that will supply power to the Fiery Color Server. Do not run the Fiery Color
Server and the printer on the same circuit. If the customer has provided one, use a surge suppressor for the Fiery
Color Server.
 Installation and Service Guide 21
Installing hardware

Network

• Make sure that the network is available at the time set for installation.
• Verify with the site administrator that the network is functioning before you attach the Fiery Color Server.
• Make sure that the configuration requirements specified in Configuration and Setup (which is part of the user
documentation set) have been met for remote computers and the network.

Setting customer expectations

When the site is ready, installation of the Fiery Color Server takes about 1 hour. Inform the customer of the
following:

• Some nodes on the network may be unavailable during service.

• The printer may be unavailable for up to one hour.
• The site administrator must be available during the installation for network connectivity.
Equipment downtime and impact on the network can be minimized if the site administrator installs a network
connector for the Fiery Color Server and confirms network functionality with the connector in place before the
date scheduled for the Fiery Color Server installation.
• The site administrator must have a networked computer available during the installation. The appropriate
software must be installed in advance. Documentation for the networked computer and the network operating
software should be available.
• The site administrator must install the user software shipped with the Fiery Color Server onto networked
Windows and Mac OS computers that print to the Fiery Color Server. Refer the site administrator to Utilities,
which is part of the user documentation set.

Note: This document covers hardware installation and service and provides general information about connecting
the Fiery Color Server to the customer’s network. Network Setup and configuration information exceeds the scope
of this document. For Network Setup and configuration information, refer the site administrator to Configuration
and Setup, which is part of the user documentation set.

Unpack the Fiery Color Server

Before you unpack the Fiery Color Server, it is strongly recommended that you review all Precautions
on page 14 to avoid injury or damage to the Fiery Color Server.

Note: Do not immediately discard packing materials. It is recommended that you save all packing materials in case
you need them later (for example, if you discover something is damaged and need to return it).
The Fiery Color Server is assembled and shipped from the factory with all necessary cables (except the network
cable) and documentation. For shipped contents, see Packing List.

1 Open the box and remove the packing material.

2 Remove the contents from the top container. Inspect the contents for visible damage.
 Installation and Service Guide 22
Installing hardware

3 Set aside the remaining components from the top container.

4 Remove the top container and any packing material.
5 Carefully lift the Fiery Color Server out of the box.
If you notice shipping damage to any component, save the shipping container, in case the carrier needs to see it.
Call the carrier immediately to report the damage and file a claim.

Connecting the Fiery Color Server

You are now ready to make the following connections:

• Keyboard, monitor, and mouse (Optional)

• Fiery NX Station furniture (Optional)
Note: The Fiery NX Station furniture kit includes documentation for assembling the furniture.
• Power cable
• Printer interface cable
• Straight-through Ethernet cable
• Network cable (RJ-45)

Fiery Color Server hardware

This section provides illustrations for the Fiery Color Server.
 Installation and Service Guide 23
Installing hardware

Figure 3: Fiery Color Server front panel

4
1
3
2

1 Fiery QuickTouch LCD 3 Reset button (accessible only for a service technician)
2 Type A USB 3.0 ports (x3) 4 Power button
 Installation and Service Guide 24
Installing hardware

Figure 4: Connector panel of the Fiery Color Server

3 4
5

7 8
9 10

11

1 Power connector 7 Display port (DP2)

2 Power switch 8 Type A USB 3.0 ports (2x)
3 Type A USB 2.0 ports (2x) 9 Type A USB 3.0 ports (2x)
4 Network port (connected to the network) 10 Straight-through Ethernet port (connected to the printer)
5 Display port (DP1) 11 Printer interface port
6 Monitor (DVI) port

Connect the monitor, keyboard and mouse

If applicable connect the monitor, keyboard and mouse to the Fiery Color Server if applicable. The Fiery NX Station
is an option.

Note: For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies
those products.

1 Make sure that the Fiery Color Server is installed in the furniture and that the monitor is securely attached to the
top of the Fiery Color Server.
For more information, see the assembly instructions that accompany the furniture.
 Installation and Service Guide 25
Installing hardware

2 Connect the monitor cable to the DVI port on the connector panel.
3 Connect the monitor power cable to a power outlet of the power strip inside the furniture, or an outlet on the
wall.
Be sure to use the appropriate power cable for your regional outlet type.
4 Place the keyboard and mouse on the furniture table top.
5 Connect the wireless adapter for the keyboard and mouse to one of the USB ports that is attached to the
furniture stand.
6 Power on the mouse by using the power switch on the bottom side of the mouse.
7 Connect the recessed end of the Fiery Color Server power cable to the power connector on the power strip inside
the furniture or an outlet on the wall.
Be sure to use the appropriate power cable for your regional outlet type.

Connecting to the printer and the network

Connect the Fiery Color Server to the printer and the network to enable print and network connectivity.

Connect to the printer

1 Make sure that the Fiery Color Server and the printer are powered off.
2 Locate the printer interface cable provided with the Fiery Color Server.
3 Connect one end of the printer interface cable to the printer interface port on the Fiery Color Server connector
panel.

Note: To prevent risk of cross-talk, make sure that the printer interface cable do not touch the system power
cords. Image quality problems or Fiery Color Server shutdowns could result.
4 Connect the other end of the printer interface cable to the printer.
5 Locate the straight-through Ethernet cable.
6 Connect one end of the straight-through Ethernet cable to the lower RJ-45 port on the Fiery Color Server (see
Fiery Color Server hardware on page 22). Connect the other end of the cable to the printer.

Connect to the network

1 Make sure that the Fiery Color Server is powered off (see Starting, shutting down, restarting, and rebooting on
page 31).
2 Obtain the appropriate straight-through Ethernet cable for the customer network connection:

• For 10BaseT link speed, use a cable that is Category 3 or higher.

• For 100BaseTX, use Category 5 or higher (4-pair/8-wire, short-length).
• For 1000BaseT, use Category 5e or higher (4-pair/8-wire, short-length).
 Installation and Service Guide 26
Installing hardware

Note: Make sure to use a straight-through Ethernet cable for the network connection. To verify the cable type,
align the connectors on each end of the cable, as shown in Figure 5: on page 26. On a straight-through cable, the
wire arrangements are identical on both ends; on a crossover cable, the wire arrangements are different.

Figure 5: Straight-through and crossover Ethernet cables

1 2 3 4 = 1 2 3 4

1 2 3 4 = 3 4 1 2

1 Straight-through cable: wire arrangements are identical on both connectors

2 Crossover cable: wire arrangements are different (The wire arrangement shown here is an example; actual arrangements may
vary.)

Note: Align cable connectors side by side and examine wires.

3 Connect one end of the network cable to the upper RJ-45 connector on the back of the Fiery Color Server.
The motherboard on the Fiery Color Server has an external Ethernet network connector that supports
10/100/1000 Mbps link speed.
4 Connect the other end of the cable to the customer network.
After power on, the site administrator should perform Network Setup, verify the network connection, verify that
the Fiery Color Server appears in the list of printers, and then print a few test documents from a networked
computer that will use the Fiery Color Server. For more information, see Configuration and Setup which is part
of the user documentation set.

The straight-through network cable and the crossover Ethernet cable included with the Fiery Color
Server looks similar, but are not interchangeable.

Start the Fiery Color Server

This section describes how to start the Fiery Color Server.

1 Make sure that the power cable is connected and the power switch on the back of the Fiery Color Server is in the
ON (|) position.
 Installation and Service Guide 27
Installing hardware

Figure 6: Fiery Color Server power switch

2
Press the power button on the side of the Fiery QuickTouch panel.
Press once and release the button to start the Fiery Color Server. The power supply automatically senses the
correct voltage.

Figure 7: Fiery Color Server power button

3 Check the activities on the Fiery QuickTouch or on the monitor connected to the Fiery Color Server.
The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. Do
not press any buttons while the system is starting.

Configuring a static IP address for the Fiery Color Server

If the customer requires the Fiery Color Server to be configured with a static IP address (for example, in a non-
DHCP network environment), obtain a valid static IP address from the site administrator and configure the Fiery
Color Server.

Note: You cannot access the Fiery Color Server over the network from a client computer until the Fiery Color Server
has been configured with a valid IP address.
 Installation and Service Guide 28
Installing hardware

Configure a static IP address from the Fiery QuickTouch

1 On the Fiery QuickTouch Home screen, press the Quick launch icon on the bottom-left corner.
2 Press Settings, and log in to the server as Admin user using the default password.
3 Press Server.
4 Press the edit icon next to IPV4 Address.
5 In the Configure IP Address screen, select Manual.
6 Select IP Address, DNS Server, Subnet Mask, WINS Server, and Default Gateway, as necessary.
7 Press Done to save the settings and exit.

Configure a static IP address from Configure

1 Access Configure (see Access Configure from an Internet browser on page 38 or Access Configure from
Command WorkStation on page 38)

2 Click Network.

3 Click IPv4 Address.

4 In the Configure IP Address select Manually.

5 Type the IP Address, DNS, Subnet Mask, WINS, and Default Gateway.

6 Click Save and then reboot the Fiery Color Server.

Complete the installation

To complete the installation of the Fiery Color Server at the customer site, do the following:

1 Make sure that the Fiery Color Server and the printer are turned ON (see Start the Fiery Color Server on page
26).
2 Print the Configuration page from Fiery QuickTouch to obtain the Fiery ID that is used as a Fiery default
password.
3 Once the Fiery Color Server starts up, follow the on-screen prompts to complete the language selection, license
agreement, and enter the server name.
4 If the Fiery Color Server requires a static IP address (for example, in a non-DHCP network environment), work
with the site administrator to configure it as described on Configuring a static IP address for the Fiery Color
Server on page 27.
5 Print the Test Page, and ask the customer to verify the output (see Printing Fiery Color Server pages on page
35).
 Installation and Service Guide 29
Installing hardware

6 Perform any required system software upgrades. For instructions, see the documentation that accompanies the
Fiery Color Server system upgrade.
Updates to Fiery Color Server software may be available from a variety of sources (for example, System Updates
(see Installing software patches on page 110) or patches downloaded by the customer).
Windows operating system updates should be obtained from Microsoft directly. Because such updates are
available directly from Microsoft, Fiery does not maintain or provide them via the System Updates feature.
7 Change the factory default language, if needed.
For more information on changing the factory default language, see Changing the language of the Fiery Color
Server on page 29.
8 Ask the site administrator to perform Setup and print some test documents over the network.
9 Store the output and the current Configuration page(s) near the printer.
10 After the site administrator complete the Setup, use the Fiery Color Server to copy the contents of the Fiery
Color Server hard disk drive(s) to an image file. For more information about Fiery System Image, see Using
Backup and Restore and Fiery System Image on page 92.
11 Inform the site administrator that the Fiery Color Server user software must be installed on networked
computers that print to the Fiery Color Server.
12 Ask the administrator to change the default password to avoid any unauthorized access to the admin account.

Changing the language of the Fiery Color Server

Change the Fiery Color Server language from Fiery QuickTouch

1 On the Fiery QuickTouch Home screen, select Quick Launch > Settings (see Figure 11: on page 39).
2 Log in to the Fiery Color Server as an Administrator.

Note: To obtain the default password see Obtain the default password on page 36.
3 Select Language.
4 Select the language you want from the select language menu.
5 Press Save Changes.
6 Press Reboot.

Wait until the Fiery Color Server reboots and becomes Idle. It may take up to 15 minutes to complete the system
language change.

Change the Fiery Color Server language from Configure

1 Access Configure (see Access Configure from an Internet browser on page 38 or Access Configure from
Command WorkStation on page 38).
2 In Configure, click Fiery Server > Regional Settings.
3 In the Server Language drop-down list, select a language.
 Installation and Service Guide 30
Installing hardware

4 Click Save.
5 Click Continue, then click Reboot.

Wait until the Fiery Color Server reboots and becomes Idle. It may take up to 15 minutes to complete the system
language change.
 Installation and Service Guide 31
Using the Fiery Color Server

Using the Fiery Color Server

This section includes information about how to operate the Fiery Color Server.

Starting, shutting down, restarting, and rebooting

You can leave the Fiery Color Server and the printer running all the time. Restarting the Fiery Color Server resets the
Fiery Color Server system software, but does not reboot the entire system. Network access to the Fiery Color Server
is temporarily interrupted and all currently processing jobs are terminated. Power off the Fiery Color Server when
you need to service it and before you remove or attach any cables to it.

Unless instructed otherwise by a troubleshooting procedure, always shut down the Fiery Color Server
from the Fiery QuickTouch or from the monitor attached to the Fiery Color Server. Do not use the
power button on the front to shut down the Fiery Color Server.

Start the Fiery Color Server

This section describes how to start the Fiery Color Server.

1 Make sure that the power cable is connected and the power switch on the back of the Fiery Color Server is in the
ON (|) position.

Figure 8: Fiery Color Server power switch

2
Press the power button on the side of the Fiery QuickTouch panel.
Press once and release the button to start the Fiery Color Server. The power supply automatically senses the
correct voltage.
 Installation and Service Guide 32
Using the Fiery Color Server

Figure 9: Fiery Color Server power button

3 Check the activities on the Fiery QuickTouch or on the monitor connected to the Fiery Color Server.
The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. Do
not press any buttons while the system is starting.

Shut down, restart, or reboot from monitor

1 Make sure that the Fiery Color Server is not receiving, processing, or printing any files.
If the system just finished processing, wait at least five seconds after the system reaches Idle before you proceed.
2 Close all applications except Fiery Ticker.
3 Do one of the following:

• To shut down the Fiery Color Server, click the Windows Start button and then click Power > Shut down.
Shuts down the Fiery Color Server and Windows operating system.
• To reboot the entire system including the operating system, click the Windows Start button and then click
Power > Restart.
Restarts both Fiery Color Server and Windows operating system.
• To restart only the Fiery Color Server system software, click “>>” icon in the Fiery Ticker and select Server
Actions > Restart Fiery. Click OK.
Restarts only the Fiery Color Server system software without rebooting the Windows operating system.

4 If you shut down the Fiery Color Server, move the Fiery Color Server power switch to the off (O) position for
maximum energy savings or service (wait 10 seconds before you proceed).

Shut down, restart, or reboot the Fiery Color Server from the Printer control panel

1 If necessary, select the Machine tab on the Printer control panel and select Fiery icon.

2 Make sure that Ready to receive is displayed on the Printer control panel.
If Printing in process is displayed, the Fiery Color Server is still processing. You must wait until the system
finishes and reaches the Idle state.
 Installation and Service Guide 33
Using the Fiery Color Server

3 Press Controller to access the Tools tab.

4 From the Tools tab, touch Restart Server.

5 Press Login and select Administrator or Operator, and then enter the password.
The default password (Fiery.1) will be set after any of the following:

• You re-install the system software

• You restore the recovery partition (from Backup and Restore)
6 Make a selection:

• Reboot System—Shuts down all Fiery Color Server activity properly and then reboots. Network access to the
Fiery Color Server is temporarily interrupted and all currently processing jobs are aborted and may be lost.
• Restart Service (soft reset)—Resets the Fiery Color Server server software but does not reboot the entire
system. Network access to the Fiery Color Server is temporarily interrupted and all currently processing jobs
are aborted and may be lost. If you choose this option, you may need to wait 1 minute or more for the server
software to reset.
• Shut Down System—Shuts down all Fiery Color Server server software and powers off the system. You should
always select this option when you want to power off the system. Network access to the Fiery Color Server is
terminated and all currently processing jobs are aborted and may be lost.

Restart, reboot or shut down from Fiery QuickTouch

Notify the network administrator before you remove the Fiery Color Server from the network.

1 Make sure that the Fiery Color Server is not receiving, processing, or printing any jobs.
If Printing appears on the Fiery QuickTouch, the Fiery Color Server is processing. You must wait until the
system finishes and reaches Idle before restarting or shutting down.
If the system has just finished processing, wait at least five seconds after the system reaches Idle before
beginning the shutdown procedure.

2 On the Fiery QuickTouch Home screen, press Quick options.

 Installation and Service Guide 34
Using the Fiery Color Server

3 Make a selection:

• Reboot System—Shuts down all Fiery Color Server activity properly and then reboots. Network access to the
Fiery Color Server is temporarily interrupted and all currently processing jobs are aborted and may be lost.
• Restart Server (soft reset)—Resets the Fiery Color Server server software but does not reboot the entire system.
Network access to the Fiery Color Server is temporarily interrupted and all currently processing jobs are
aborted and may be lost. If you choose this option, you may need to wait 1 minute or more for the server
software to reset.
• Shut Down System—Shuts down all Fiery Color Server server software and powers off the system. You should
always select this option when you want to power off the system. Network access to the Fiery Color Server is
terminated and all currently processing jobs are aborted and may be lost.

Note: Use the reset button on the front of the Fiery Color Server only if the system is unresponsive.

4 Press OK.

Note: Before accessing internal components following a shutdown, make sure that all cables are disconnected
from the back of the Fiery Color Server.

Force a system shutdown

Force shutdown the system only when the Fiery Color Server is not responsive, and you cannot
shutdown the system using any other method. Before you take the Fiery Color Server off the network,
always obtain permission from the network administrator.

Press and hold down the power button on the Fiery Color Server for five seconds, until the green light goes out and
the system powers off.

Force a system reboot

Force reboot the system only when the Fiery Color Server is not responsive, and you cannot reboot
the system using any other method. Before you take the Fiery Color Server off the network, always
obtain permission from the network administrator.

1 Press and hold down the power button on the Fiery Color Server for five seconds, until the green light goes out
and the system powers off.
2 Press the power button once to power on the system.
 Installation and Service Guide 35
Using the Fiery Color Server

Printing Fiery Color Server pages

This section describes how to print the Test Page, Server Configuration page, and other Fiery pages.

• Test Page verifies that all components of the Fiery Color Server-to-printer interface work. The Test Page is a file
that is available on the Fiery Color Server storage device.

Note: Information regarding Test Page refers to PS Test Page or PCL Test Page. For more information, see
Configuration and Setup, which is part of the user documentation set.
• Server Configuration page provides general information about the hardware and software configuration of the
Fiery Color Server, the customer’s current settings for Setup, the current calibration, and the IP address of the
Fiery Color Server.
The Server Configuration page also contains the Fiery ID that can be used as a default password when you login
for the first time.
Printing the Server Configuration page can be helpful during installation, Setup, and service. After installing the
Fiery Color Server (including connecting to the network) and before default settings are changed in Run Setup,
you can obtain a record of the defaults by printing the Server Configuration page.

Print the Fiery Color Server pages from Fiery QuickTouch

1 On the Fiery QuickTouch Home screen, select Quick Launch > Print.
2 Choose the page that you want to print.

Print the Fiery Color Server pages from Fiery Ticker

1 On the Fiery Ticker screen, click >> icon on the upper left corner, and choose Print Pages.
The Print Pages sub-menu displays the list of available Fiery Color Server pages.
2 Choose the page that you want to print from the sub-menu.
The Fiery Color Server sends the selected page to the printer.
3 If you printed the Fiery Color Server Test Page, examine the quality of the Test Page from the printer.
If the Test Page prints, you know the Fiery Color Server is functional and the connection between the Fiery Color
Server and the printer is working. If the Test Page fails to print, look up printing problems in Error messages and
conditions on page 120.
When you examine the Test Page, keep in mind the following:

• All color patches should be visible, even though they may be very faint in the 5% and 2% range.
• Each color’s patch set should show uniform gradation from patch to patch as the color lightens from 100% to
0%.

Poor image or color quality may indicate a need to calibrate the system or service the printer. Information on the
Test Page includes the date and time of the last calibration so the Test Page can be kept for future reference. For
more information, look up printing problems in Error messages and conditions on page 120, or see Color
Printing, which is part of the user documentation set.
 Installation and Service Guide 36
Using the Fiery Color Server

Print the Fiery Color Server pages from Command WorkStation

1 On the Command WorkStation screen, select Server > Print.

2 Choose the page that you want to print.

Print a page from the Printer control panel

1 Make sure that Ready to print is displayed on the Printer control panel Machine tab.

2 Press Controller button at the bottom of the screen.

3 Press Print Pages, and then select the page that you want to print.

The Fiery Color Server sends the selected page(s) to the printer.

Obtain the default password

To log on to the Fiery Windows OS or the Fiery Color Server as an administrator or operator, you must obtain the
Fiery password.

1 Make sure that the Fiery Color Server installation is complete. The Fiery Color Server must be connected to the
printer.

2 Print the Fiery Color Server Configuration page from the printer control panel.
You can also print the Configuration page from Fiery QuickTouch.

3 On the Configuration page, look for the ID in the BIOS Setup section. The alphanumeric characters in the ID
field is the default password for the following:

• The administrator password for the Fiery Windows OS

• The administrator and operator password for the Fiery Color Server
4 After you log on to the Fiery Color Server, change the passwords to prevent unauthorized usage.
You can use Configure in WebTools or the Fiery Setup Wizard to change the Fiery password.

Note: The administrator password will be replaced by “Fiery.1” if you:

• Reinstall the Fiery System Software

• Restore the factory default image
Use “Fiery.1” to log on to the Fiery Color Server and then change the passwords.
 Installation and Service Guide 37
Using the Fiery Color Server

Interfaces of the Fiery Color Server

The following user interfaces are available for the Fiery Color Server:

• Fiery Advanced Controller Interface (FACI), which includes a monitor, keyboard, and mouse.
• The Fiery QuickTouch on the front of the Fiery Color Server.
Fiery QuickTouch is a seven-inch LCD color touch screen interface for the Fiery Color Server.
• The printer control panel is the controller on the printer.
• Fiery NX Station furniture, including a monitor, keyboard, and mouse.

Fiery Advanced Controller Interface

You can access the Fiery Advanced Controller Interface from the following devices:

• Fiery NX Station monitor (optional)

• Printer operation panel (see Using the Fiery Color Server on printer control panel on page 44)
• Windows client computer using Remote Desktop Connection
Note: For information about how to use Remote Desktop Connection on your local Windows client computer,
refer to the Windows Help.

Fiery Ticker

When you log on to the Fiery Color Server using the Remote Desktop Connection or monitor, Fiery Ticker
automatically starts showing the status bar.

Figure 10: Fiery Ticker status bar

Menu
Access

You can perform the following tasks using the Fiery Ticker:

• Monitor the activities of the Fiery Color Server and printer using the Fiery Notes.
• Manage the Fiery Color Server by using Command WorkStation or WebTools.
• Shut down, restart, or reboot the Fiery Color Server.
For details, see the Fiery Ticker Help. To access the Fiery Ticker Help, click >> icon at the upper left corner of the
screen, and select Help.
 Installation and Service Guide 38
Using the Fiery Color Server

Messages
When a job is processing or printing, the message area remains blue-gray and the Processing and Printing areas of
FieryBar display the name and status of the job. When an error interferes with printing, FieryBar turns red and
flashes, displaying a message that describes the error.

Command WorkStation

As a Fiery Color Server service technician, you will typically log on to the system as an Administrator. For more
information about using Command WorkStation, see Fiery Command WorkStation Help.

About Configure

You can access Configure from Command WorkStation or WebTools. For information about using Configure, see
Fiery Command WorkStation Help.

Access Configure from an Internet browser

1 Start a web browser and access the Fiery Color Server by entering the server name or IP address of the Fiery
Color Server.

Note: As a security measure, WebTools is designed to work only over Hyper Text Transfer Protocol Secure
(HTTPS). By default, WebTools uses a self-signed certificate created by the Fiery. This causes the web browser to
display a untrusted certificate message while accessing WebTools. It is safe to ignore this message and proceed to
access WebTools.
2 In WebTools, click the Configure tab on the left side.
3 Log on with Administrator privileges.

Access Configure from Command WorkStation

1 In Command WorkStation, as Administrator, do one of the following:

• In the Server menu tab, click Configure.

• From the SERVERS list, right-click the Fiery Color Server and select Configure.
• In the Device Center > General Info tab, click Configure in the lower right corner.
2 If the Fiery Setup dialog box displays, click Configure.
 Installation and Service Guide 39
Using the Fiery Color Server

Fiery QuickTouch

The Fiery QuickTouch on the front of the Fiery Color Server allows you to do the following:

• View print job status and alerts.

• Use Fiery System Image to back up and restore the Fiery Color Server.
• Replace the motherboard (when the motherboard replacement dongle is inserted into a USB port).
• View the IP address of the Fiery Color Server.
• Shut down, restart, or reboot the Fiery Color Server (see Starting, shutting down, restarting, and rebooting on
page 31).
• Interact with the Fiery Color Server during software installation and initial setup (see Installing system software
on page 102).
• Run certain diagnostics (for service purposes only).
Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the Fiery Color Server
display window. Other solvents, such as water, may damage the polarizer on the display window.

Figure 11: Fiery QuickTouch touch panel features

1 Fiery QuickTouch LCD 3 USB 3.0 ports

2 Power button 4 Reset button (requires pin)

Note: The USB ports on Fiery QuickTouch are used for generic purpose. To connect a calibration device,
motherboard replacement dongle, monitor, keyboard, mouse and for system software installation use the USB ports
on the connector panel.

Overview of Fiery QuickTouch menu options

The following options are available from the Fiery QuickTouch:
 Installation and Service Guide 40
Using the Fiery Color Server

Figure 12: Fiery QuickTouch Home screen

1 Fiery Color Server name and status 7 Queued jobs list

Pressing the Fiery icon shows more information about the Fiery Color Pressing the Queue icon shows a list of jobs that are
Server and the network address. queued.

2 Icon of the print job type 8 Printed jobs list

If there are no print jobs being processed, an Idle status displays. Pressing the Printed icon shows the printed jobs
list.

3 Printing progress of the active print job 9 Quick Launch

The Quick Launch button displays additional
applications.

4 File name of the active print job 10 Shows consumables

5 Time left to complete the active print job 11 Quick Options and current local time
6 Number of pages and copies that are printing
 Installation and Service Guide 41
Using the Fiery Color Server

Figure 13: Queue Jobs window

The Query JOBS list shows queued jobs and detailed information about each job.
 Installation and Service Guide 42
Using the Fiery Color Server

Figure 14: Printed Jobs window

The PRINTED JOBS list provides job status and details about the jobs that have been printed.
In either the Queue jobs or Printed jobs screen, you can press Back to go back to the Home screen.

Quick Launch
From the Home screen, you can press the Quick launch icon on the bottom-left corner of the screen to access the
following menus:

• Fiery System Image

• Settings
• About Fiery
• Print
• Motherboard replacement (The Motherboard replacement application icon appears when you insert the
motherboard replacement dongle)
 Installation and Service Guide 43
Using the Fiery Color Server

Figure 15: Quick launch menu

Pressing the Home icon takes you back to the Home screen. Before accessing Fiery System Image or Settings, you
must log in as an administrator.
For more information on backing up and restoring the Fiery Color Server, see Using Backup and Restore and Fiery
System Image on page 92.

Quick options
The Quick Options menu can be accessed by pressing the three-dot icon on the top-right corner of the Home screen.
Quick Options provide the following general system settings:

• Shutdown system- shuts down all Fiery Color Server software and powers off the system.
• Reboot system- shuts down all Fiery Color Server software and reboots the system.
• Restart server- resets the Fiery Color Server software, but does not reboot the entire system.
• Brightness- sets the brightness level of the Fiery QuickTouch screen.
• Restart Display- reboots the Fiery QuickTouch software.
 Installation and Service Guide 44
Using the Fiery Color Server

Figure 16: Quick options menu

Using the Fiery Color Server on printer control panel

The printer control panel provides access to status and function screens for the Fiery Color Server.
The printer control panel is the user interface on the Fiery Color Server. With the printer control panel, you can view
information about printed jobs, print system pages, and set up printing.
You can also access the Fiery setup screen by pressing the Controller icon at the bottom of the Machine tab screen.

Network status LEDs

Two LEDs next to the network connector indicate the network link status and speed. For additional information
about network setup, see Configuration and Setup, which is part of the user documentation set.
 Installation and Service Guide 45
Using the Fiery Color Server

Figure 17: Network port (RJ-45)

1 Link/Activity LED
2 Speed LED

Table 1: Network link indicators

LINK/ACTIVITY LED Network link status

Off No link to network

Solid green Valid link to network

Flashing green Data transfer is in progress

Table 2: Network speed indicators

SPEED LED Network speed

Off 10 Megabits/second

Solid green 100 Megabits/second

Amber 1000 Megabits/second

Power synchronization

You can enable the power synchronization feature using the switch on the printer interface board. The default switch
position is OFF.
When you enable power synchronization, the Fiery Color Server synchronizes power with the printer’s main power
off/on status. If the printer powers off, the Fiery Color Server receives signals from the printer through the printer
interface cables connected to the printer interface board, and automatically starts the shutdown process. If the Fiery
Color Server receives the startup signals from the printer, the Fiery Color Server automatically powers on and begins
the startup sequence.

Enable power synchronization from Configure

In Configure > Fiery Server, you can enable the Power Synchronization feature for the Fiery Color Server and the
printer by clicking the check box. By default, power synchronization is disabled.
 Installation and Service Guide 46
Using the Fiery Color Server

Power Synchronization settings on the printer

When you enable Power Synchronization, the Fiery Color Server synchronizes power with the printer’s main power
off, sub-power off, and weekly timer off settings. The Fiery Color Server does not synchronize power with the
printer’s auto shut off, low power, or sleep key settings, even if Power Synchronization is enabled.

Power synchronization cases

The Fiery Color Server synchronizes power with the printer depending on the power state of both the printer and
the Fiery Color Server.

Printer power state Fiery Color Server power state Result of power synchronization

OFF [OFF, then ON]

1 Fiery Color Server turns on.

2 Fiery Color Server checks that the

printer is turned off.

3 Fiery Color Server turns off.

Fiery Color Server turns off after
five minutes, then the Fiery Color
Server completes shutdown.

[ON, then OFF] OFF Fiery Color Server turns off after five
minutes, then the Fiery Color Server
completes shutdown.

ON [OFF, then ON] Fiery Color Server turns on and

remains turned on.

ON [ON, then OFF] Fiery Color Server turns off and then
turns back on.

[OFF, then ON] OFF Fiery Color Server turns on.

[OFF, then ON] ON Fiery Color Server turns on.

[OFF, then ON] ON Fiery Color Server turns off after five
minutes, then the Fiery Color Server
completes shutdown.

Not connected to a power source [OFF, then ON] Fiery Color Server turns back off after
five minutes, when the Fiery Color
Server completes booting up.

Not connected to a power source OFF Fiery Color Server remains off.
 Installation and Service Guide 47
Using the Fiery Color Server

Error cases
The Fiery Color Server requires time after the operating system and the system software starts up to set the correct
synchronization signals between the Fiery Color Server and the printer. If a power outage occurs, an error might
occur that leads to the system performing a first-time boot up. The system administrator might need to manually
boot up the Fiery Color Server separately from the printer.

Sleep mode cases

The Fiery Color Server turns off and remains in OFF status if the operator shuts down the Fiery Color Server while
the printer is in sleep mode. Sleep mode remains activated until the operator turns on the Fiery Color Server or
when the printer is in ready status.

System software reinstallation cases

You can reinstall system software without affecting the power state of the Fiery Color Server and the printer.

Job processing cases

Print jobs that are processing, printing, or spooling does not affect the power state of the Fiery Color Server.
However, if the printer is turned off when print jobs are processed, the print jobs are canceled.
 Installation and Service Guide 48
Replacing parts

Replacing parts
Replacement parts and specifications are subject to change.
Generally, the Fiery Color Server requires no regular service or maintenance. Use the procedures in this chapter to
inspect, remove, reseat, and replace major hardware components.

Overview

This chapter includes information about servicing the following components:

• Boards and cables

• Fiery QuickTouch display module
• Motherboard components (DIMMs, CPUs, battery)
• Fan
• Power supply
• Hard Disk Drive
Replacement parts are available from your authorized service/support center. The terms “replace” and “replacing”
are typically used throughout this document to refer to the re-installation of existing components. Install new
components only when necessary. If you determine that a component you removed is not faulty, reinstall it.

Note: Replacement parts and specifications are subject to change. Install the correct parts as directed by your
service/support center.

When servicing the Fiery Color Server, follow the precautions listed in Precautions on page 14.

For a list of the tools required to service the Fiery Color Server, see Tools required on page 13.
For information about the monitor, keyboard, and mouse, see the documentation that accompanies those products.

Fiery Color Server hardware

This section provides illustrations for the Fiery Color Server.

 Installation and Service Guide 49
Replacing parts

Figure 18: Fiery Color Server front panel

4
1
3
2

1 Fiery QuickTouch LCD 3 Reset button (accessible only for a service technician)
2 Type A USB 3.0 ports (x3) 4 Power button
 Installation and Service Guide 50
Replacing parts

Figure 19: Connector panel of the Fiery Color Server

3 4
5

7 8
9 10

11

1 Power connector 7 Display port (DP2)

2 Power switch 8 Type A USB 3.0 ports (2x)
3 Type A USB 2.0 ports (2x) 9 Type A USB 3.0 ports (2x)
4 Network port (connected to the network) 10 Straight-through Ethernet port (connected to the printer)
5 Display port (DP1) 11 Printer interface port
6 Monitor (DVI) port
 Installation and Service Guide 51
Replacing parts

Exploded view of the Fiery Color Server

14
15
16
13
17
11
10
12
9

3
8
4
7
6

1 Top chassis cover 10 Battery

2 Fiery QuickTouch display panel 11 CPU
3 Front chassis cover 12 DIMMs
4 Power supply and power cables 13 CPU cooling assembly
5 Chassis 14 Printer interface board
6 Chassis fan 15 Storage device SATA cable (x2)
7 Hard disk drive (HDD) 16 Fiery QuickTouch USB cable
8 Solid state drive (SSD) 17 Fiery QuickTouch power/LED cable
9 Motherboard

Note: Monitor, mouse, keyboard, furniture, and other accessories are not shown.
 Installation and Service Guide 52
Replacing parts

Fiery Color Server internal cable connections

The following diagrams illustrate the internal cable connections between hardware components and the
motherboard.

3 2
7
4
8

1b 6
1c
1a
1d

Cable key From To

1 Power supply cable Power supply 1a. 24-pin power connector on motherboard (PW1)
1b. Storage device power connector
1c. 8-pin power connector (PW2)
2 Fiery QuickTouch USB cable Fiery QuickTouch USB3.0 header connector on motherboard (J63)
3 SATA Data cable Solid state drive (SSD) SATA 0 connector on motherboard (J48)
4 SATA Data cable Hard disk drive (HDD) SATA 1 connector on motherboard (J55)
5 Rear fan cable Rear fan SYS_FAN_1 (J56)
6 CPU fan cable CPU fan CPU FAN connector on motherboard (J28)
White

White
Black

7 Fiery QuickTouch Power button cables Fiery QuickTouch FP header connector (pin 6, 8) on motherboard (J29)
Red

(red, white)
2 10

1 9

8 Fiery QuickTouch LED cables (white, Fiery QuickTouch FP header connector (pin 2, 4) on motherboard (J29)
black)

Note: The cable colors in the illustration are not the actual cable colors.

Note: For detailed locations of the connectors on the motherboard, see Motherboard parts and connectors on page
64.
 Installation and Service Guide 53
Replacing parts

Accessing internal components

Shut down and open the Fiery Color Server when you need to inspect or service internal components.

Shutting down the Fiery Color Server

If the Fiery Color Server is powered on, you must shut down the system before you access the internal components.
See Starting, shutting down, restarting, and rebooting on page 31.

Remember that when the Fiery Color Server is powered off, network access to the printer is
interrupted. Always obtain permission from the site administrator before you take the Fiery Color
Server off the network.

Note: If the power synchronization is set to ON, you can shut down the Fiery Color Server by turning off the printer
using the main power switch (see Enable power synchronization from Configure on page 45).
When shutting down the Fiery Color Server, do the following:

• Remove the power cable from the connector panel before removing or connecting interface cable or accessing
the internal components.
• If you are cycling power, wait at least 10 seconds before powering back on.
• If you are unable to shut down the Fiery Color Server through the Fiery QuickTouch, power off by holding down
the power button on the side of the Fiery Color Server for up to eight seconds.

Accessing the Fiery Color Server

Always use the following procedure to disconnect the Fiery Color Server from the printer and open the unit for
inspection and service.

Make sure that you attach an ESD grounding wrist strap and follow standard ESD (electrostatic
discharge) precautions before following this procedure. For details, see Precautions on page 14.

Opening the Fiery Color Server

Before you open the Fiery Color Server, it is strongly recommended that you review Precautions on page 14 to avoid
injury or damage to the Fiery Color Server.
When you handle electronic components, follow electrostatic discharge precautions (see Electrostatic discharge on
page 16).

Open the Fiery Color Server

1 Shut down the Fiery Color Server.

2 Wait 10 seconds after the Fiery Color Server powers off, and then remove all external cables from the back of
the system.
3 Remove the Fiery Color Server from the furniture, if applicable (see Procedures on page 138).
 Installation and Service Guide 54
Replacing parts

4 Remove all external panels necessary to access the component that you need to service.
At the minimum, you must remove the left panel to service the component. You may also need to remove
other panels, depending on the component that you need to access. For guidelines on which panels to
remove, see the service procedures that accompany a given component.
When removing multiple panels from the Fiery Color Server, use the following order:

• Side panel (see Remove the Side panel on page 54)

• Front panel (see Remove the front panel on page 55)
• Top panel with Fiery QuickTouch (see Remove the Fiery QuickTouch on page 57)
5 Place the Fiery Color Server on a flat surface. Carefully position the Fiery Color Server so that it is standing
in its normal position.

Remove the Side panel

1 Remove the two screws at the rear right of the chassis.

2 From the back of the unit, slide the right side panel cover towards the rear of the unit and lift it away.

Figure 20: Removing the left panel

3 Remove the two screws at the rear left of the chassis.

 Installation and Service Guide 55
Replacing parts

Figure 21: Removing the right panel

4 From the back of the unit, slide the left side chassis cover towards the rear of the unit and remove.

Remove the front panel

1 Remove the anchor screw from the front bezel.

Figure 22: Front bezel anchor screw

2 Release the six tabs and pull the front bezel off.
 Installation and Service Guide 56
Replacing parts

Figure 23: Front bezel tabs

1 Top tab (one on each side of bezel)

2 Middle tab (one on each side of bezel)
3 Bottom tab (one on each side of bezel)

Replace the chassis panels

1 Attach the front bezel to the front of the unit snapping tight the six tabs. See Figure 23: on page 56.

2 Insert the anchor screw to secure the front bezel. See Figure 22: on page 55.

3 Slide the right chassis cover into place and secure with two screws on backside of the unit.
 Installation and Service Guide 57
Replacing parts

4 Slide the left chassis cover into place and secure with two screws on backside of the unit.

Fiery QuickTouch display module

Fiery QuickTouch is attached to the top side of the Fiery Color Server chassis.
Follow the directions to remove the chassis covers. See Opening the Fiery Color Server on page 53. You will need to
remove the side covers, and then the front cover before you will be able to release the top bezel with the Fiery
QuickTouch attached.

It is highly recommended that you use a screwdriver with a magnetic tip when removing or replacing
screws used to attach the Fiery QuickTouch. If you do not, the screws you remove or replace might
fall inside the Fiery Color Server.

Remove the Fiery QuickTouch

1 Follow the instructions to remove the side and front chassis covers.
2 To remove the top bezel, slide the bezel forward and release it from the top of the chassis.
3 Stabilize the unit and set the Fiery QuickTouch on its side atop the unit.
 Installation and Service Guide 58
Replacing parts

4 Remove the two connectors attached to the Fiery QuickTouch.

a Remove the tie-wrap that bundles the power cable and a tab on the support bracket for USB connector.
b Remove the power harness by unplugging it.

c Remove the two screws from the USB connector and then unplug the connector.

Use a screwdriver with a magnetic tip so you do not drop a loose screw into the Fiery
QuickTouch unit.
 Installation and Service Guide 59
Replacing parts

1 Power harness connector

2 USB connector

5 Turn the unit so it is faced down on the work surface.

6 Remove the single screw in the center, then remove the washer and spring washer.
 Installation and Service Guide 60
Replacing parts

7 Rotate the Fiery QuickTouch 45 degrees.

8 Remove the top bezel.

 Installation and Service Guide 61
Replacing parts

Replacing the Fiery QuickTouch

1 Attach the new Fiery QuickTouch part to the top bezel by rotating the top bezel 45 degrees, then rotate until the
bezel and Fiery QuickTouch align. Insert the spring washer, then the screw with washer and tighten.
2 Once attached, ensure that the Fiery QuickTouch moves properly from side to side.
3 Place the top bezel with Fiery QuickTouch atop the unit on its side.
4 Plug in the USB cable and insert the plug so that the mark on the cable and mark on the internal board line up.
5 Insert the two screws to secure the plug and grounding bracket.

Use a screwdriver with a magnetic tip so you do not drop a loose screw into the Fiery QuickTouch
unit.

6 Insert the power harness and loop it around guides to allow the Fiery QuickTouch to move freely.
7 Use a tie-wrap to secure the power cable to the tab on the supporting bracket for USB connector.
8 Replace the top bezel on top of the unit and slide back in place.
9 Check that the bezel cover extends over the rear sheet metal to be properly in place.
10 Replace the chassis panels (see Replace the chassis panels on page 56).

Removing and replacing Fiery Color Server internal components

The following sections describe how to remove and install replaceable parts on the Fiery Color Server:

• Printer interface board

• Motherboard
• DIMM
• CPU and CPU cooling assembly
• Battery
• Chassis fan
• Power supply
• Storage device
For information about replacing other components, see the documentation that accompanies your printer.

Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge)
precautions while performing these procedures. For details, see Electrostatic discharge on page 16.

Note: There may be tie-wraps used to secure the cables to the chassis. If necessary, cut these tie-wraps before
removing the components.
The Fiery Color Server is shipped from the factory with a standard board configuration. If optional component have
been installed, see the documentation that accompanies the particular option kit.
 Installation and Service Guide 62
Replacing parts

Printer interface board

The printer interface board provides the print interface between the Fiery Color Server and the printer. The printer
interface board processes the image data and sends it to the printer through the printer interface cable. It is installed
in PCIE x16 slot on the motherboard.

Figure 24: Printer interface board

1 Printer interface cable connector

2 PCIE x16 connector

Remove the printer interface board

When you handle electronic components, follow electrostatic discharge precautions (see Precautions on page 14).

1 Shut down the Fiery Color Server, remove all cables from the connector panel and open the Fiery Color Server
(see Opening the Fiery Color Server on page 53).
2 Remove the printer interface cable that connects the printer interface board and the printer.
3 Remove the board mounting bracket screw that attaches the printer interface board to the chassis.
Set aside the mounting screw so that you can replace it later.
4 Remove the printer interface board from the chassis.
Grasp the printer interface board at the front and back edges and gently pull the board straight out of its
motherboard connector.
5 Place the printer interface board in an antistatic bag.

Replace the printer interface board

When you handle electronic components, follow electrostatic discharge precautions (see Precautions on page 14).

1 Insert the printer interface board into the PCI-E x16 (PCIE_7, top most) connector on the motherboard (see
Motherboard parts and connectors on page 64).
The component side of the interface board must face down, toward the base of the chassis. The interface board
connector is keyed to fit only one way. When reseating the board, be careful not to disturb any motherboard
cables that are installed nearby.
 Installation and Service Guide 63
Replacing parts

2 Secure the board to the chassis with the board mounting bracket screw that you removed earlier.
3 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 86).

Motherboard
If you are replacing the motherboard with a new one, ask the site administrator for the passphrase to unlock the
Fiery User Data Encryption. By unlocking the encryption, the new motherboard can read the Fiery Color Server user
data stored on the storage device.
The default passphrase for User Data Encryption is the Fiery password printed on the Configuration Page. For
details, see Obtain the default password on page 36. The site administrator can change the passphrase using
Configure WebTools (by selecting Security > User Data Encryption).

If you are removing the motherboard in order to replace it with a new motherboard, review the
troubleshooting and motherboard cautions on Replacing the motherboard on page 66.

The CPU control the image data transferred to and from the printer interface board. The motherboard also controls
hard disk drive functions and the communication between the Fiery Color Server and external devices.

Motherboard replacement overview

You suspect a faulty

motherboard or hard
disk drive

Replace the hard disk drive.

Reinstall system software.

Yes Reassemble system

Problem solved? and verify functionality.

No

Reinstall old hard disk drive.

Transfer options and BIOS
information to the new
motherboard.

Replace the motherboard.

Connect the motherboard Yes

replacement dongle.

Enter Service Mode and verify the Are test No Reinstall the old motherboard.
new motherboard installation. pages printed Return the new motherboard and
successfully? dongle to inventory.
 Installation and Service Guide 64
Replacing parts

Motherboard parts and connectors

6 12 MH
MH
1
13
2 10 11

3 14

7
4
5

8 MH
MH MH
9

MH
15 17
18
MH
16 19

1 Type A USB 2.0 ports x2 (J3) and network port 8 Printer interface board 15 Fiery QuickTouch USB ports (J63)
(J3) connector (J14)
2 Display Port for monitor (J6) 9 Battery 16 Power switch and LED (Power Button /
Reset Button / Active LED/ Power ON LED
J29)
3 DVI port for monitor (J1) 10 DIMM0 17 SATA 0, 256GB boot SSD (J48)
4 Type A USB 3.1 ports x2 (J4) and Display port 11 DIMM1 18 SATA 1, 1TB HDD (J55)
(J5)
5 Type A USB 3.1 port (J7) and network port 12 CPU fan power (CPU0_FAN 19 Clear CMOS Jumper (J60)
J28)
6 8-pin power connector (PW2) 13 Rear fan (SYS FAN1 J56) MH Mounting holes
7 CPU cooling assembly 14 24-pin power connector (PW1)
 Installation and Service Guide 65
Replacing parts

CMOS jumper

Do not move or change any of the default jumper configurations.

J60 is the Clear CMOS and Password jumper. Default configuration: jumper cap installed on
J60 pins 1 and 2.

Note: Because the jumper cap is very small, it is not necessary—and could introduce an error—
to remove the jumper cap in order to clear the CMOS settings. Instead, clear the CMOS by
denying power to the motherboard, as described.

Pin 1

Removing the motherboard

Before you remove the motherboard, you must remove:

• The left panel

• All boards installed on the motherboard
• All cables connecting the motherboard to other components (these include motherboard power cables, chassis
fan cable, and storage device data cable)

Follow standard ESD precautions (see Electrostatic discharge on page 16) when handling components.
During servicing the motherboard, avoid using excessive force and always place the motherboard on a
grounded, non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the
underside of the motherboard, especially beneath the battery socket. Improper handling can short-
circuit and permanently damage the motherboard.

Remove the motherboard components from the motherboard

1 Shut down the Fiery Color Server, remove all cables from the back, and then open the system (see Accessing
internal components on page 53).
To access the motherboard, you must remove the left panel.
2 Remove the printer interface board assembly from the motherboard (see Remove the printer interface board
on page 62).
To access the mounting screws for the board brackets, you must first remove the bracket cover plate from the
connector panel.
3 Remove the following cables attached to the motherboard (For the location of each connector on the
motherboard, see Fiery Color Server internal cable connections on page 52):

• Fan cables (chassis fan and CPU fan)

• Fiery QuickTouch USB cable
• Fiery QuickTouch power/LED cable
 Installation and Service Guide 66
Replacing parts

• Storage device cables

• SATA data cable
• SATA power supply cable
• 24-pin motherboard power cable
• 8-pin motherboard power cable

Remove the motherboard

Note: This procedure assumes that you have removed the printer interface board and cables from the
motherboard, as described in Remove the motherboard components from the motherboard on page 65.

Follow standard ESD and other safety when handling the motherboard (see Precautions on page
14). Do not touch the contacts and avoid using excessive force. Place the motherboard on a
grounded, antistatic surface.

1 Remove all the mounting screws securing the motherboard to the chassis (for screw locations, see
Motherboard parts and connectors on page 64.
To minimize tension on the motherboard, loosen all the screws partially before removing any one screw
completely.
2 Remove the motherboard from the chassis.
Lift the edge of the motherboard. Make sure that the motherboard connectors clear the chassis while you lift
it out of the chassis. Do not touch the contacts and avoid using excessive force.

During service, avoid using excessive force and always place the motherboard on a grounded,
non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the
underside of the motherboard, especially beneath the battery socket. Improper handling can
short-circuit and permanently damage the motherboard.

3 If you are replacing the motherboard with a new motherboard, remove the following from the old
motherboard:

• DIMMs (see DIMMs on page 73)

• CPU and cooling assemblies (see Motherboard CPU and cooling assembly on page 74)

Replacing the motherboard

Follow the procedures in this section to replace the motherboard. Failure to follow these procedures
can cause a corrupted system (not easily repaired in the field) or an incomplete installation.

Before deciding to install a new motherboard, refer Troubleshooting on page 114. Inspect all cables and internal
components as described in Preliminary on-site checkout on page 114.
If you are installing a new motherboard:

• Transfer the DIMMs, and CPU and cooling assemblies from the old motherboard.
• Unlock the Fiery User Data Encryption if you are prompted after installing the new motherboard. By unlocking
the encryption, the new motherboard can read the necessary information stored on the hard disk drive.
 Installation and Service Guide 67
Replacing parts

• Do not reinstall system software. Reinstalling system software is not necessary when installing a new
motherboard and can result in an error if done before transferring options.
• BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old motherboard onto the new
motherboard. Doing so can damage the Fiery Color Server.
• Do not install a new hard disk drive at the same time that you install a new motherboard.
It is unlikely that both the hard disk drive and the motherboard are defective, therefore, avoid replacing both to
solve one problem. If troubleshooting strategies (checking cables and connections, etc.) do not resolve the
problem and you suspect either the hard disk drive or the motherboard is at fault, use the following order:
replace the hard disk drive; install system software; verify the problem still exists; then move on to other
procedures, such as replacing the motherboard. Otherwise, you may need to return the Fiery Color Server.
• Make sure that the new motherboard solves the problem that you are troubleshooting before you transfer
options to the new motherboard. Transferring options permanently customizes the new motherboard so that it
cannot be returned to inventory and cannot be installed in another Fiery Color Server. If the new motherboard
does not solve the problem, do not transfer options. Return the new motherboard and unused motherboard
replacement dongle to inventory.
• Do not remove the motherboard replacement dongle while transferring options to the new motherboard.
Removing the motherboard replacement dongle prematurely will corrupt the dongle and possibly damage the
motherboard. If either become corrupted, you must contact your authorized service/support center and order a
new replacement motherboard kit.
Transfer options to the new motherboard using the motherboard replacement dongle (see Transferring options
and BIOS information to the new motherboard on page 71).

Replace the motherboard

1 If you are installing a new motherboard do the following:

• Unpack the new motherboard.

• Open the load plate covering the CPU socket Replace a CPU on page 77 and remove the protective
plastic cover on the CPU socket on the new motherboard. Later, you will transfer the protective plastic
cover to the CPU socket of the old motherboard to protect the circuitry.
• Remove the DIMM from the old motherboard and install it on the new motherboard (see DIMMs on page
73).
• Unlock the Fiery User Data Encryption if you are prompted after installing the new motherboard. By
unlocking the encryption, the new motherboard can read the necessary information stored on the storage
device.
• Remove the CPU and cooling assembly from the old motherboard and install them on the new
motherboard (see Motherboard CPU and cooling assembly on page 74). Make sure that the cable cover
(if present) remains on the cooling assembly fan cable when transferring the cooling assembly to the new
motherboard.

Make sure that the new motherboard is placed on an antistatic surface with some padding
below the motherboard bottom.

Note: When transferring the CPU to the new motherboard, make sure to use the thermal pad that came with
the new motherboard. For more information about the thermal pad, see Replace a CPU on page 77.
 Installation and Service Guide 68
Replacing parts

BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old motherboard
onto the new motherboard. Doing so can damage the Fiery Color Server.

2 Install the motherboard in the chassis.

Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis.

Note: Make sure that the flexible grounding tabs on the cutouts for the network ports make contact with the
outside of the ports. Do not allow the tabs to fold over or become bent inside the ports. The ports will not
function if the tabs are placed improperly. Take care when lowering the new motherboard into the chassis.
Do not strike the motherboard against the metal standoffs attached to the chassis, as doing so can damage
the components on the underside of the motherboard.
3 Align the mounting holes on the motherboard with the mounting posts on the chassis.
4 Insert the motherboard mounting screws and secure the motherboard to the chassis (see Motherboard parts
and connectors on page 64).
Partially tighten each mounting screw before completely tightening any one screw. Do not over-tighten the
screws; doing so could damage traces on the motherboard.

Always install the CPU and cooling assemblies before installing the motherboard mounting
screws. You may flex and damage the motherboard if you perform the installations in the
wrong order.

Replace motherboard components

1 Replace the following cables attached to the motherboard (for the location of each connector on the
motherboard, see Motherboard parts and connectors on page 64):

• CPU fan cable

• 24-pin motherboard power cable
• 8-pin motherboard power cable
• Fiery QuickTouch USB cable
• Fiery QuickTouch power/LED cable)
For the location of the pins, see Fiery Color Server internal cable connections on page 52.
• Storage device cables
• SATA data cables
• Power supply cable
• Rear fan cable
2 Replace the printer interface board (see Replace the printer interface board on page 62).
Make sure to install the board mounting bracket screw to secure the board to the chassis. Press down firmly
on the top of the board as you insert the screw.

Make sure that unused connector panel slots are covered with slot covers. Uncovered slots
reduce air flow and may cause the Fiery Color Server to overheat.

3 Secure cables as necessary with any plastic cable clamp that you may have removed earlier.
 Installation and Service Guide 69
Replacing parts

4 If you reinstall the old motherboard, reassemble the Fiery Color Server and verify its functionality (see
Restoring and verifying functionality after service on page 86).
5 If you replaced the motherboard with a new motherboard, do the following:

• Remove the battery

• Wait two minutes to allow the motherboard electrical components to fully discharge
• Reinstall the battery
• Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality
after service on page 86)
• Reset the time and date in Setup (see Configure the system date and time on page 73)

Verifying new motherboard installation, and transferring options and BIOS information

After you install a new motherboard and reassemble the system, do the following:

• Verify all functionality by using the motherboard replacement dongle to enter Service Mode. (Service Mode is
not indicated on the monitor or Fiery QuickTouch, but is entered once you power on with a new motherboard
installed and the motherboard replacement dongle is installed on a USB port).
Service Mode is a temporary state that allows you to make sure that the motherboard solves the problem that
you are troubleshooting. Service Mode is exited automatically when you expend the motherboard replacement
dongle to transfer options to the new motherboard (see Entering Service Mode on page 69).

Note: Features of Fiery Impose-Compose are not available while in Service Mode
• If the new motherboard solves the problem that you are troubleshooting, use the motherboard replacement
dongle to transfer options to the new motherboard.
If you determine while in Service Mode that the problem you are troubleshooting was not fixed by installing a
new motherboard, do not expend the motherboard replacement dongle to transfer options to the new
motherboard (described below), do not install system software, and do not replace the hard disk drive. Reinstall
the old motherboard and return the new motherboard and the unused motherboard replacement dongle to
inventory. You may then perform additional service and troubleshooting procedures.
Transferring options (for example, Fiery Graphic Arts Pro Package, Premium Edition, if applicable) expends the
motherboard replacement dongle. For details, see Entering Service Mode on page 69.

Do not transfer options to the new motherboard prematurely. Do so only after you verify the new
motherboard in Service Mode. Remember that once options are transferred to the new motherboard
using the motherboard replacement dongle, the motherboard is customized and cannot be used in
another system.

Entering Service Mode

Use the following procedure to verify that the system functions properly after installing a new motherboard.

Enter Service Mode and verify the system

Note: This procedure assumes that the Fiery Color Server is powered off, you have installed a new motherboard,
and that you have reassembled the Fiery Color Server and attached external cables.
 Installation and Service Guide 70
Replacing parts

1 Make sure the Fiery Color Server is connected to the printer.

2 Locate the motherboard replacement dongle provided with the new motherboard and connect it to a USB
port.
3 Remove all USB devices (except for the keyboard and mouse wireless adapter) that may be currently
connected to any other USB port.
Reconnect other dongles and USB devices only after you verify that the Fiery Color Server starts up
successfully in Service Mode.
4 Power on the Fiery Color Server and allow it to boot without interruption.

Note: At the Log On to Windows dialog box, log in as Administrator, use the administrator’s password set
by the site administrator. The password is case-sensitive
The default password (Fiery.1) will be set after any of the following:

• You re-install the system software.

• You restore the recovery partition (from Backup and Restore).
At this point the Fiery Color Server is in Service Mode, so you can verify that the new motherboard solves
the problem that you are trying to troubleshoot.
Service Mode is not indicated on the monitor or on the Fiery QuickTouch screen.
5 If an error message is displayed on the Fiery Ticker and Fiery QuickTouch indicating that the Fiery Color
Server is locked, do the following:

a Start a web browser.

b Enter the URL or IP address shown in the error message.
c Enter the passphrase which was used to enable the Fiery User Data Encryption and click Submit.

Note: Ask the site administrator for the passphrase used for the Fiery User Data Encryption. You have five
attempts to enter the passphrase. If you fail five times, you can select either of the following:

• Reset all user data: The Fiery Color Server will be reset to the factory default. The Fiery Color Server will
be reinstalled from the recovery partition. All the user data will be erased and the custom settings will be
reset to default. Selecting this option will automatically start the recovery process. For more information,
see When you reinstall the System Software on page 102
• Reboot Fiery: The Fiery Color Server will reboot and you are allowed to enter the passphrase another five
times. If you select this option, repeat from step 4 on page 70

6 Print the Fiery Color Server Test Page.

7 Ask the site administrator to connect the Fiery Color Server to the network and download a print job over
the network (see Configuration and Setup, which is part of the user documentation set).

If the problem that you are troubleshooting persists, or if you are unable to perform step 4 on page 70 through
step 7 on page 70 above while in Service Mode, you may conclude that the old motherboard was not the source
of the problem and does not need to be replaced. If so, do not transfer options to the new motherboard
(described on Transferring options and BIOS information to the new motherboard on page 71), do not install
system software, and do not replace the hard disk drive. Reinstall the old motherboard and return the new
motherboard with the unexpended motherboard replacement dongle to inventory. For more information about
troubleshooting system problems, see Troubleshooting on page 114.
 Installation and Service Guide 71
Replacing parts

If installing a new motherboard solved the problem that you are troubleshooting and you are able to print a Test
Page and send a print job over the network, you are ready to transfer options to the new motherboard. Service
Mode ends automatically when you transfer options to the new motherboard.

Transferring options and BIOS information to the new motherboard

After you verify that the new motherboard solves the problem that you are troubleshooting, you must use the
motherboard replacement dongle to transfer options to the new motherboard.

Transfer options and BIOS information to the new motherboard

Note: This procedure, which takes approximately 15-20 minutes, assumes that the Fiery Color Server is fully
assembled with the new motherboard, and verified in Service Mode (see Entering Service Mode on page 69).

1 Verify that power switch is turned off on the Fiery Color Server.
2 Insert the motherboard replacement dongle into a USB port on the connector panel.
3 Turn on the Fiery Color Server.
Wait until the Fiery Color Server reaches Idle.
4 On the Fiery QuickTouch screen, press the QuickLaunch menu at the bottom left corner of the display.
5 Select Motherboard Replacement icon.
The Fiery QuickTouch displays “Reading dongle...”, then displays the number of licenses left to apply to the
transfer.
6 Select Yes to confirm the license transfer.
The Fiery QuickTouch displays “Applying...” to indicate the transfer of options and the backup BIOS from the
hard disk drive to the BIOS chip on the replacement motherboard.

Note: If you select No, the process ends and you return to the Functions menu.
7 Reboot the Fiery Color Server.
8 Remove the motherboard replacement dongle after the Fiery Color Server reaches Idle.

Replacing parts on the motherboard

This section describes how to remove and replace the battery, DIMMs, and CPU and cooling assemblies on the
motherboard.
Before performing any of these procedures, shut down and open the Fiery Color Server (see Accessing internal
components on page 53).
When you handle electronic components, follow electrostatic discharge precautions (see Precautions on page 14).

Motherboard battery

The battery is located on the motherboard.

Note: Spare batteries are not available through your authorized service/support center. To replace the battery, use a
3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
 Installation and Service Guide 72
Replacing parts

There is danger of explosion if the battery is replaced with an incorrect type. Replace the battery only
with the same type recommended by the manufacturer. Dispose of used batteries according to
manufacturer’s instructions.

Do not ingest battery. Swallowing a battery will cause chemical burn hazard.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als
Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden.
Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque d'explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la
uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux
instructions du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af
samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren..
VAROITUS: Paristo voi räjähtää, jos se on vaihdetaan väärän tyyppiseen paristoon. Vaihda paristo ainoastaan
laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo paikallisten määräysten mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type
anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING!: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som
rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
CUIDADO: Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la
batería sólo por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la
normativa local.
ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla
solamente con un tipo raccomandato dal produttore. Lo smaltimento dellebatterie usate deve essere eseguito
secondo le normative locali.
AVISO: Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por
uma do tipo recomendado pelo fabricante. Descarte as baterias conforme as normas locais.
GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de
batterij uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de
plaatselijke voorschriften.

Replace the motherboard battery

1 Shut down the Fiery Color Server, remove all cables from the back, and open the system (see Accessing
internal components on page 53).
To access the battery, you must remove the left panel.

2 Locate the battery on the motherboard (see Motherboard parts and connectors on page 64).

3 Carefully push the clip away from the battery until the socket ejects the battery.
 Installation and Service Guide 73
Replacing parts

Figure 25: Motherboard battery

1 Clip
2 Battery
3 Socket

4 Slide the battery out of its socket.

5 Wait two minutes to allow the motherboard electrical components to fully discharge.

6 To insert a new battery, slide it into the socket so that the positive (+) side of the battery faces front.

7 Press the battery into the socket until it snaps into place.
Make sure that the battery is securely installed in the socket.

8 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 86).

9 Configure the time and date (see Configure the system date and time on page 73).

Failure to configure the time and date will cause the Fiery Color Server to hang when user
software is being installed on the Fiery Color Server.

Configure the system date and time

1 Access Configure (see Access Configure from an Internet browser on page 38).
2 On the left side, select Fiery Server > Regional Settings and specify the current date and time, and click Save.
3 Click Log Out to exit Configure.

DIMMs

DIMM (dual in-line memory module) is held in place by a lever at the end of DIMM slot. The motherboard contains
two DIMM slots (see Motherboard parts and connectors on page 64).

Note: When installing DIMMs, note the following:

• DIMMs must be correctly installed in order for the Fiery Color Server to function properly.
• Install only approved DIMMs available from your service representative.
• DIMMs must be installed in matched pairs. A matched pair is comprised of two alternate sockets. DIMMs
within a pair must be identical (same capacity and same number of chips on each side). For example, in a two-
DIMM configuration, populate DIMM 1 and DIMM 2 with DIMMs of identical capacity, with the same number
of chips on each side.
 Installation and Service Guide 74
Replacing parts

Replace a DIMM

1 Shut down the Fiery Color Server, remove all cables from the back, and open the system (see Accessing the
Fiery Color Server on page 53).
To access the DIMMs, you must remove the left panel.
2 To release a DIMM, push the lever outward on each side of the DIMM.

Figure 26: Releasing a DIMM

3 4

1 DIMM 3 DIMM slot

2 Lever 4 Slot notch

3 Pull the DIMM straight out of the slot.

4 To replace a DIMM, insert the DIMM into the slot and press the DIMM straight down into the slot so that
the levers lock the DIMM into place.
Make sure that the levers close securely around the ends of the DIMM and each DIMM is fully seated in its
slot.

Note: DIMMs fit in the slots only one way. The notch on the bottom of each DIMM should line up with the
notch in the slot.
Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in
its slot.
5 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 86).
6 If you installed a new DIMM and cleared the CMOS, configure the time and date in Setup (see Configure the
system date and time on page 73).

Motherboard CPU and cooling assembly

The CPUs are installed in Zero Insertion Force (ZIF) sockets on the motherboard. Before removing a CPU and
cooling assembly from its socket, you must remove the motherboard from the chassis (see Removing the
motherboard on page 65), disconnect the CPU fan cable from the motherboard and and remove the cooling
assembly from the CPU socket. The CPU and cooling assembly consists of a CPU, CPU bracket, and cooling
assembly (heatsink and a fan attached to the heatsink). The CPU is attached to the cooling assembly using a CPU
bracket.
 Installation and Service Guide 75
Replacing parts

Note: Do not remove the CPU fan from the heatsink.

CPU and CPU cooling assembly

Figure 27: CPU cooling assembly

1 CPU fan 4 Load plate

2 Heatsink 5 CPU socket on motherboard
3 CPU 6 Socket lever

If you remove the CPU from the motherboard in order to install it on a new motherboard, unpack
the new motherboard and remove the protective plastic cover on the CPU socket. Transfer the
protective cover to the CPU socket of the old motherboard to protect the circuitry. Follow
standard ESD precautions while handling the motherboard and all components.

Remove the CPU

1 Access and open the Fiery Color Server. See Accessing the Fiery Color Server on page 53.

2 Remove the motherboard components (see Remove the motherboard components from the motherboard on
page 65).
 Installation and Service Guide 76
Replacing parts

3 Remove the motherboard from the chassis (see Remove the motherboard on page 66).
Place the motherboard on a flat, antistatic surface.

4 Remove the CPU fan cable from motherboard connector (CPU FAN).

5 Remove the CPU cooling assembly:

Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow
the components to cool before you attempt to remove them.

• Loosen the four screws that secure the cooling assembly to the motherboard. Partially loosen all the
screws before loosening any one screw all the way.
• Lift the cooling assembly off the CPU socket and set it aside.

Figure 28: Removing the CPU cooling assembly

1 Screw (1 of 4)
2 Loosen each screw to this position

6 Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post,
and then raise it).

7 Open the load plate (see Figure 29: on page 77).

 Installation and Service Guide 77
Replacing parts

Figure 29: Removing/replacing the CPU

4
1

1 Yellow triangle 4 CPU

2 Load plate open 5 Socket lever in the open position
3 Flat corner of socket border

8 Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

Note: If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new
motherboard and remove the protective plastic cover from the CPU socket. Transfer the protective cover to
the CPU socket of the old motherboard to protect the circuitry.

Replace a CPU

1 Do one of the following:

• If you are installing a new CPU cooling assembly on an existing CPU, clean the contact surface of the
CPU to remove any old thermal compound residue. The new cooling assembly comes with a pre-applied
thermal compound on the underside of the CPU cooling assembly.

Be sure to remove all thermal compound residue from the surface of the CPU. It may help
to scrape all the residue off the surface using the flat edge of a nonconductive tool. Then
use a lint-free cloth moistened with alcohol to clean the surface.

• If you are installing the existing CPU and CPU cooling assembly on a new motherboard, clean the
contact surfaces of the CPU and cooling assembly as described earlier. Then use the thermal pad that is
provided with the new motherboard.

2 Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.

• The load plate is open.
 Installation and Service Guide 78
Replacing parts

3 Place the CPU in the socket. See Figure 28: on page 76.
The CPU and the socket are keyed to ensure correct installation. The two notches on the edges of the CPU
correspond with the two small posts inside the socket. Align the two notches properly with the two small
posts. Align the yellow triangle on the CPU with the flat corner of the socket. Do not force the CPU.

4 Close the load plate.

5 Lower the socket lever and place it in the locked position under the retention post.

6 Prepare the CPU cooling assembly for installation.

• Make sure that the motherboard is placed on a padded, antistatic work surface.
• Apply the fresh thermal compound square, as described in step 1 on page 77.
• Align the cooling assembly so that when it is installed, the fan cable easily reaches the CPU fan power
connector CPU FAN on the motherboard.

7 Place the cooling assembly on the CPU.

• Make sure that the thermal pad on the underside of the heatsink is positioned on top of the CPU.
Be sure to remove any protective material that may be covering the surface of the thermal
pad. Otherwise, the CPU may overheat.

• Align the four screws with the four screw posts.

• Tighten the screws. Partially tighten all the screws before tightening any one screw all the way.
8 Connect the CPU fan cable to the motherboard connector CPU FAN.
The cable connector is keyed to fit only one way. Make sure that the connector on the cable is securely
attached to connector CPU FAN on the motherboard.

9 Install the motherboard in the chassis. See Replace the motherboard on page 67.

10 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 86).

11 If you installed a new CPU, configure the time and date in Setup (see Configure the system date and time on
page 73).

Chassis Fan
One chassis fan is installed in the Fiery Color Server. The chassis fan runs continuously when the system is on. The
fan circulates air inside the Fiery Color Server to cool integrated circuits within the system. You should hear the fan
start as soon as you power on the Fiery Color Server. If you do not hear the fan, the most likely problem is a faulty
cable connection.

Remove the chassis fan

1 Shut down the Fiery Color Server, remove all cables from the back, and then open the system (see Accessing
internal components on page 53).
To access the fan, you must remove the left panel.
 Installation and Service Guide 79
Replacing parts

2 Detach the 3-pin fan cable connector from its connector on the motherboard.
3 Remove the four screws that secure the fan to the chassis, and then remove the fan.
To remove a screw, use a flathead screwdriver. Set the screws aside so that you can replace them later.

Figure 30: Removing/replacing the chassis fan

1 Chassis fan
2 Screw (x4)

4 Remove the fan from the chassis.

Replace the chassis fan

1 Position the fan against the chassis.

When correctly positioned, the metal grille on the fan should be facing away from the connector panel, and the
fan cable should be able to reach its connector on the motherboard.
2 Align the four holes on the fan with the four holes in the chassis, and insert the four rivets that secure the fan to
the chassis (see Remove the chassis fan on page 78).
Hold the fan firmly against the chassis, and push each rivet all the way until it snaps into locked position. Make
sure that the fan is tightly secured to the chassis.

Note: Do not used the original rivets that you had removed from the old fan. Use the rivets provided in the bag
which is a part of the spare fan kit.
3 Connect the 3-pin fan connector to the three pins of connector system FAN connector on the motherboard (see
Fiery Color Server internal cable connections on page 52).
 Installation and Service Guide 80
Replacing parts

4 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 86).

Power supply
This section describes how to remove and replace the power supply. For more information about the power supply,
see Physical specifications on page 135.

Do not open the power supply for service or troubleshooting purposes. Opening the power supply will
void the warranty.

Remove the power supply

1 Shut down the Fiery Color Server, remove all cables from the back, and then open the system (see Accessing
internal components on page 53).
To remove the power supply, you must remove the left and right panels.
2 Remove the 24-pin power cable from connector PW1 on the motherboard.
3 Remove the 8-pin power cables from connectors PW2 and PW3 on the motherboard.
4 Remove the SATA power cables from the storage device.
5 Detach the 8-pin power cable from the connector from the Fiery QuickTouch.
6 Remove any tie wraps securing the power cables to the chassis.
7 Lay down the Fiery Color Server on a flat surface
8 Remove the four connector panel screws that secure the power supply to the back of the chassis (see Figure 31:
on page 81).
9 While squeezing the power supply unit, remove the inside screw with a washer.
10 Slide the power supply toward the front panel and take the power supply off from under the chassis bar.
 Installation and Service Guide 81
Replacing parts

Figure 31: Removing/replacing the power supply

1 Power supply unit 3 Screw (1 of 4)

2 Chassis bar

Note: To service the power supply, lay down the Fiery Color Server on a flat surface.

Replace the power supply

1 Lay down the Fiery Color Server on a flat surface.

2 Position the power supply inside the chassis (see Figure 31: on page 81).
Insert the power supply unit under the chassis bar, and place the power supply on top of the left and right chassis
bars. Position the power supply so that it is flush against the connector panel.
3 Install the four screws that secure the power supply to the connector panel of the chassis.
4 Connect the SATA power cables to the SATA power connectors on the storage devices.

Note: Some storage devices may have both PATA and SATA power connectors. Always connect power to the
SATA power connector on the storage device. Do not use the PATA power connector.
.
5 Connect the power cables to the motherboard (see Fiery Color Server internal cable connections on page 52 and
Motherboard on page 63):

• 8-pin power cables to connectors PW2.

You may connect either 8-pin cable to either power connector on the motherboard.
• 24-pin power cable to connector PW1.
 Installation and Service Guide 82
Replacing parts

6 Replace the tie wraps that you removed earlier.

7 Reassemble the Fiery Color Server and verify its functionality (see Restoring and verifying functionality after
service on page 86).

Storage Device
The factory-installed solid-state drive (SSD) is loaded with the factory default version of the operating system
software, Fiery system software, network drivers, printer fonts, and configuration settings. This drive can be used as
a bootable drive to recover from unexpected system crashes and hard disk failures.
The hard disk drive (HDD) is used to store spooled print jobs.
Available space on the storage devices are displayed in Command WorkStation.
If you replace the SSD with a new one, you must install the system software and the user software on the system.
Replacement storage device are not shipped with preinstalled software.The Fiery Color Server remains enabled for
features such as the Fiery Graphic Arts Package, once the software is reinstalled.

Note: Do not replace the storage device and the motherboard at the same time. Doing so in the wrong order, without
updating the system, will cause the system to malfunction.
It is unlikely that both the storage device and the motherboard are defective. Avoid replacing both to solve one
problem. If troubleshooting strategies do not solve the problem, and you suspect either the storage device or the
motherboard is at fault, use the following order to troubleshoot- replace the storage device, install system software,
and then check to see if the problem persists. If it does, perform other procedures, such as replacing the
motherboard (see Replacing the motherboard on page 66).
For information about installing system software, see Installing system software on page 102.
This section includes separate procedures for replacing a storage device installed inside the Fiery Color Server and
replacing a storage device installed inside the enclosure of the HDD Security Option.

Proper handling

Improper handling can damage the storage device. Handle the storage device with extreme care.

• Use standard ESD precautions when grounding yourself and the Fiery Color Server.
• Keep magnets and magnetic-sensitive objects away from the storage device.
• Do not remove the screws on top of the storage device. Loosening these screws voids the warranty.
• Never drop, jar, bump, or put excessive pressure on the storage device.
• Handle the storage device by the sides and avoid touching the printed circuit boards.
• Allow the storage device to reach room temperature before installation.
Storage device problems may be caused by the following:

• Loose connections
• Faulty data or power cable
• Faulty storage device (bad sectors, read/write errors, or physical damage)
Make sure that you attach an ESD grounding wrist strap and follow standard ESD precautions before
handling Fiery Color Server components.
 Installation and Service Guide 83
Replacing parts

If you are replacing a storage device with a new one, you must have the following:

• The appropriate system software and documentation for the Fiery Color Server you are servicing.
• A compatible version of the user software for the networked computers that will be printing to the Fiery Color
Server.

Remove a storage device

1 If you have not done so already, ask the site administrator to print the Job Log and save any custom simulation
and output profiles. If possible, print the following:

• Server Configuration page lists any installed options and records the customer’s current Setup configuration
(for more information, see Printing Fiery Color Server pages on page 35
• Font List lists the fonts currently on the hard disk drives. Along with the fonts provided, the customer may
have installed additional fonts (for more information, see Printing Fiery Color Server pages on page 35).

2 Shut down the Fiery Color Server, remove all cables from the back, and then open the system (see Accessing
internal components on page 53).
To access the storage devices, you must remove the left panel.
3 Remove the power cables from all storage devices.
4 Remove the data cables from all storage devices.
5 Remove the screws that secure the storage device bracket to the storage device slot in the chassis.
6 Slide the storage device bracket off the shelf and lift it out of the chassis (see Figure 32: on page 84).
Unlock the storage device bracket by moving the latch toward the connector panel, and then sliding the bracket
off the bracket shelf.

Avoid striking the DIMMs as you remove the hard disk drive bracket

Note: You will encounter slight resistance as you slide the bracket off the shelf. The resistance is caused by two
tension points on the bottom of the bracket. The resistance helps control the bracket’s movement during removal
and installation.
 Installation and Service Guide 84
Replacing parts

Figure 32: Removing/replacing the storage device bracket

2
3
4
5
1

1 Tension points 4 Shelf

2 Latch 5 Screw
3 Storage device bracket

7 Remove the screws that attach the storage devices to the storage device bracket.

Figure 33: Removing/replacing the storage device from/in the storage device bracket

2 5

1 SSD 4 HDD
2 Mounting bracket for storage device 5 Storage device bracket
3 Screw 6 Screws (1 of 8)
 Installation and Service Guide 85
Replacing parts

8 If you are replacing the old storage device with a new storage device, remove the four screws that secure the old
storage drive to its mouning bracket, and remove the storage device (see Figure 33: on page 84).
Set the screws aside so you can replace them later.

Make sure to support the storage device as you remove the screws. Do not loosen or remove the
screws on the storage device covers. Loosening or removing these screws breaks the seal and voids
the storage device warranty.

Do not touch the storage devices with magnetic objects (such as magnetic screwdrivers), and avoid placing
magnetic-sensitive objects, such as credit cards and employee ID cards, near the storage devices.
If you are replacing the HDD1 (top), detach the HDD bracket by removing the four screws (see Figure 33: on page
84).
9 Place the hard disk drive in an antistatic bag.

Replacement storage devices are not shipped with preinstalled system software. After installing a storage device, you
must restore the Fiery Color Server system software or install the appropriate system software.

Replace a storage device

Do not replace the storage device and the motherboard at the same time. Doing so may result in
system corruption.

It is unlikely that both the storage device and the motherboard are defective; therefore, avoid replacing both to solve
one problem. If troubleshooting strategies (checking cables and connections, see Checking internal components on
page 115) do not solve the problem and you suspect the storage device or the motherboard are at fault, use the
following order to troubleshoot: replace the hard disk drive, install system software, and then check to see if the
problem persists. If so, perform other procedures, such as replacing the motherboard (see Motherboard on page 63).

1 If you are installing a new storage device, unpack the drive.

Do not drop, shake, or bump the storage device. Do not touch the storage device with magnetic objects or place
magnetic-sensitive objects near the hard disk drive
2 Position the storage device inside the storage device bracket and align the mounting holes with the four holes in
the bracket.
When correctly installed, the storage device extends about an inch past the rear of the bracket.
3 Replace the four screws that secure the storage device to the bracket.
Make sure that you use the same screws that you removed earlier.
4 Slide the bracket all the way onto the shelf and lock it by moving the latch toward the front panel.
Make sure that the latches on the storage device bracket are securely locked in the slot.
5 Secure the storage device bracket to the storage device shelf using the screw that you removed earlier.
6 Connect the data cables between the storage device and the SATA on the motherboard (see Motherboard parts
and connectors on page 64.)
7 Connect the power cable connectors to all storage devices.
8 Reassemble the Fiery Color Server (see Installing system software on page 102).
9 Connect the cables that you removed from the back of the Fiery Color Server.
 Installation and Service Guide 86
Replacing parts

10 If you replaced a storage device with a new storage device, install system software (see Installing the System
Software on page 104).
If a startup error appears on the monitor when you power on the Fiery Color Server, check the connections.
11 Verify Fiery Color Server functionality (see Restoring and verifying functionality after service on page 86).

Restoring and verifying functionality after service

Complete your inspection and service by reassembling and verifying the Fiery Color Server.

Do not lift the Fiery Color Server without assistance.

Follow standard ESD precautions when handling internal components (see Precautions on page 14).

Reassemble and verify the Fiery Color Server

1 Reseat all boards, cables, connectors, and other parts loosened or removed during service.
When routing cables in the Fiery Color Server, make sure that:

• Covers are securely installed after routing cables.

• Cables are not looped around internal circuit boards or components (such as capacitors and resistors).
• Cable routing does not interfere with the operation of internal components.
• Cables do not lie on or against any internal heating element.
• Cables do not interfere with removing or replacing components.
• Cables do not interfere with opening or closing Fiery Color Server panels.
• Cables are not tangled.
• Cable slack is secured with tie wraps.
2 Restore the system to the upright position.
3 Replace any panels you removed earlier, as described in Opening the Fiery Color Server on page 53.
4 If you installed a new SSD, install system software (see Installing system software on page 102).
Replacement SSDs devices are not shipped with preinstalled system software.
5 If you installed a new storage device, install system software (see Installing system software on page 102).
Replacement storage devices are not shipped with preinstalled system software.
6 If you replaced the motherboard with a new motherboard, make sure that the new motherboard solves the
problem that you are troubleshooting (see Entering Service Mode on page 69), and then transfer options to the
new motherboard (see Transferring options and BIOS information to the new motherboard on page 71).
7 Reinstall the Fiery Color Server in the furniture, as described in Replace the Fiery Color Server in the furniture
on page 139.
This replacement procedure includes reattaching the monitor assembly and the left panel.
8 Connect the power cable to the Fiery Color Server.
 Installation and Service Guide 87
Replacing parts

9 Connect the Fiery Color Server to the printer.

10 Make sure to configure the date and time in Setup (see Configure the system date and time on page 73).
11 Print the Test Page and the Configuration page.

• If pages do not print, verify that the interface cables are properly connected.
• If the image quality is poor, test the printer (see the service documentation that accompanies the printer).
12 Connect to the network.
13 Ask the site administrator to download a test job over the network.
If the job does not print, or has poor image quality, see printing problems and the Troubleshooting sections of
the user documentation.
14 Before you leave the customer site, verify the Fiery Color Server operation.

Verify the Fiery Color Server operation

1 Make sure you reassemble the Fiery Color Server (see Reassemble and verify the Fiery Color Server on page 86).
For cable connections see Fiery Color Server internal cable connections on page 52). Connect the monitor,
keyboard, and mouse to the Fiery Color Server, if applicable (see Connect the monitor, keyboard and mouse on
page 24.
2 Connect power to the Fiery Color Server.
3 Power on the Fiery Color Server (see Starting, shutting down, restarting, and rebooting on page 31).
If the Fiery Color Server does not start, see startup problems in Error messages and conditions on page 120.
4 Print the Test Page and the Server Configuration page Printing Fiery Color Server pages on page 35.
If the Test Page does not print, verify that the printer interface cables are securely connected and on the correct
ports; verify that the printer interface board is securely connected to the motherboard; look up printing problems
in Error messages and conditions on page 120.
If image quality is poor, test the printer (see the service documentation that accompanies the printer).
5 Connect to the network (see Connect to the network on page 25).
6 Ask the site administrator to download a test job over the network.
If the job does not print or has poor image quality, look up print problems in Error messages and conditions on
page 120 and the user documentation Troubleshooting topics.
 Installation and Service Guide 88
Performing backup and restore

Performing backup and restore

This chapter provides information about how to back up or restore information to the system.
The Fiery Color Server ships with system software pre-installed on the solid state drive (SSD). A factory-installed
backup partition is available for restore if there is no on-site usable backup.
You can use the following features to create backups and restore the backup images:

• Configure from Command WorkStation or WebTools

This backup captures the customer settings and data. You can restore the customer settings after you reinstall the
system software or upgrade to the newer version.
• Backup and Restore
You can access Backup and Restore from WebTools. This backup captures all settings and files on the Fiery Color
Server. You can create a backup and restore the backup when the Fiery Color Server is not working. You can also
schedule automatic backup.
• Fiery System Image
You can access Fiery System Image from Fiery QuickTouch. This backup captures all settings and files on the
Fiery Color Server. You can create a backup and restore the backup when the Fiery Color Server is not working.
You can also schedule automatic backup.
 Installation and Service Guide 89
Performing backup and restore

Figure 34: Conceptual diagram of backup and restore from WebTools

Bac kup Fiery Resources and Settings Restore

Bac kup Fiery Bac kup Fiery

WebTools Bac kup WebTools Restore
and R esourc es and R esourc es
Now
Restore and Restore and
Sett ing s Sett ing s

Complete Fiery Server

W ebTo ols if Fiery is Fun ction al if Fiery is Not Fu nctio nal

WebTools
B acku p and Res to re

(Manual) (Automatic ) Bac kup and R estore bootable

Fiery System Imag e backup on
USB
B acku p Now Fiery Sys tem Im age

Internal Internal
USB HDD HDD R estore

New Fi ery Factory Internal Sch ed ule

R esto re from Restore from Res to re from Restore from
imag e imag e hard drive Bac kup
a local imag e a USB sto rag e the facto ry bo otable USB
(bootable backup on USB) (non-bo otable backup on HDD)
device default i mage storage device

Backup method Description of backup Bootable option Possible Restore method

image destinations

In WebTools: Backup Customized image, Non-bootable image Internal hard drive.

and Restore > Fiery automatically backed up. only.
• Fiery System
Includes software updates Note: If HDD is Image
System Image >
Schedule Backup . In and current configuration crashed, this image • Backup and
Fiery QuickTouch: settings. is not accessible. Restore (see
Fiery System Image > Using Backup
Includes contents of C drive
Schedule Backup
(except for items excluded by and Restore and
standard Windows backup Fiery System
process, such as items in Image on page
recycle bin). 92)

Does not include print job

information (print jobs, job
logs, and job settings such as
paper size).
 Installation and Service Guide 90
Performing backup and restore

Backup method Description of backup Bootable option Possible Restore method

image destinations

In WebTools: Backup Customized image, manually Bootable option USB device only.
and Restore > Fiery backed up. Includes same
• If bootable, can
supported. restore directly
System Image > content as automatically
Schedule Backup . In backed up customized image Can also create a from image
Fiery QuickTouch: (described in previous row). non-bootable image. • Fiery System
Fiery System Image > Image
Schedule Backup
• Backup and
Restore (see
Using Backup
and Restore and
Fiery System
Image on page
92)

In WebTools: Backup Factory default image, Factory default USB device only.
and Restore > Fiery manually backed up. image can only be
• Can restore
directly from
System Image > Includes factory default saved as a bootable
Schedule Backup . In version of software and image, and requires image
Fiery QuickTouch: configuration settings. a bootable USB
• Fiery System
Fiery System Image > device.
Does not include print job Image
Schedule Backup
information (print jobs, job
logs, and job settings such as
• Backup and
Restore (see
paper size).
Using Backup
and Restore and
Fiery System
Image on page
92)

In WebTools: Backup Customized image, manually Saved as a bootable Internal hard drive.
and Restore > Fiery backed up. Includes software image.
• Can restore
directly from
System Image > updates and current
Schedule Backup . In configuration settings. image
Fiery QuickTouch: • Fiery System
Includes contents of C drive
Fiery System Image > Image
(except for items excluded by
Schedule Backup
standard Windows backup
• Backup and
process, such as items in
Restore (see
recycle bin).
Using Backup
Does not include print job and Restore and
information (print jobs, job Fiery System
logs, and job settings such as Image on page
paper size). 92)
 Installation and Service Guide 91
Performing backup and restore

Backup method Description of backup Bootable option Possible Restore method

image destinations

Preinstalled recovery Factory default image, Non-bootable image. Preinstalled at

backup image factory preinstalled recovery factory on the
• Backup and
backup. Includes factory internal storage Restore (see
default version of software device. Using Backup
and configuration settings. and Restore and
Note: If the storage Fiery System
Does not include print job
device crashes, then Image on page
information (print jobs, job
this image is not 92)
logs, and job settings such as
accessible.
paper size).

Backup recommendations

Even though the server maintains a backup you can use for recovery of the factory installation, creating a separate
backup provides the ability to retrieve customized settings and job information if a recent backup is needed. You can
create a backup by using Backup and Restore (from Fiery QuickTouch, Command WorkStation, or WebTools).

• To create a backup using Command WorkStation, or from a remote location using WebTools, see Backing up the
system configuration on page 96.
• To create a backup using Backup and Restore, see Using Backup and Restore and Fiery System Image on page
92.

Backing up an existing Fiery Color Server installation

• For an existing Fiery Color Server installation, first check if a backup image exists either on the server or an
external location.

• If a backup image exists, check if it is up to date. Compare the date stamp of the existing backup image to the
date of the last patch installation.
• If a backup image does not exist, create a new one after installing all available software updates.
• The backup image may be saved to or found in any of the following locations:
• Local Disk
• USB storage device
• Network
• External hard disk drive
• If you do not have a backup with the system settings and jobs, the system can access a preinstalled recovery
backup on the hard disk drive provided with the Fiery Color Server (see Restore the backup image on page 95).

If you restore the system using the pre-installed recovery backup, the system and configuration will
be reset to the factory default.
 Installation and Service Guide 92
Performing backup and restore

• If you have a system backup that includes your settings and jobs, you can restore the backup using Backup and
Restore (see Using Backup and Restore on page 92).

Backed up data can be only restored to the same Fiery Color Server.

• Use a descriptive and consistent naming convention when saving image files (such as date, product name,
product version, and short description).

After creating a backup image file, it is recommended that you transfer the image file to an external location, such as
a network location or external drive.

If you select USB storage device as a destination, all the existing data in the drive will be lost when you
create a backup on the USB storage device.

Using Backup and Restore and Fiery System Image

Backup and Restore and Fiery System Image allows you to create a backup of the Fiery Color Server for a quick
recovery if any problem occurs. It also allows you to create a backup of the Fiery Resources and Settings. You can
restore the Fiery Color Server either from images stored on the local hard disk, network location, or from a bootable
USB drive. Backup and Restore also provides the feature of creating the scheduled backups.
You must log in to the Fiery Color Server as a system administrator to use the Backup and Restore features.
You can access Backup and Restore from the WebTools tab or Command WorkStation.
You can access Fiery System Image from Fiery QuickTouch.

Access Backup and Restore features from WebTools

1 Open an Internet browser and type the IP address of the Fiery Color Server.

Note: As a security measure, WebTools is designed to work only over Hypertext Transfer Protocol Secure
(HTTPS). By default, WebTools uses a self-signed certificate created by the Fiery. This causes the web browser to
display an untrusted certificate message while accessing WebTools. It is safe to ignore this message and proceed
to access WebTools.

2 In WebTools, click the Backup and Restore tab on the left side.

3 Log on with Administrator privileges and click OK.

Note: The default password (Fiery.1) will be set after any of the following:

• You re-install the system software

• Restore the factory default image

Access Backup and Restore from Command WorkStation

You can access Backup and Restore from WebTools or Command WorkStation.
1 Launch Command WorkStation and login to the Fiery Color Server with Administrator privileges.
 Installation and Service Guide 93
Performing backup and restore

2 From the Server menu, select Device Center.

3 In Device Center window, select Tools > Fiery Resources and Settings or Fiery System Image.

The Backup and Restore will display on the default web browser window.

Accessing Fiery System Image from Fiery QuickTouch

1 On Fiery QuickTouch, press the Quick launch icon on the bottom-left corner of the screen.

2 Press the Fiery System Image icon and log is as a system administrator.

3 Follow the on-screen menus to schedule automatic backups, manually back up the Fiery Color Server or restore
the Fiery Color Server.

Backing up or restoring the Fiery Color Server

The following tasks describe using Backup and Restore on WebTools and Fiery System Image on Fiery QuickTouch
for backing up and restoring the Fiery Color Server.

Setup automatic scheduled backup

Note: When you set up the scheduled backup, only the latest backup will be stored. Previous backups will be deleted.

1 In the Backup and Restore window, click Fiery System Image > Schedule Backup.
If you have not logged in as an Administrator user, you are required to do so. Enter the administrator’s password,
and click Log In.

2 Select Enable automatic backup, and select when you want to start the backup process on the Fiery Color Server.

Note: The backup process takes more than an hour to complete and it requires the Fiery Color Server to be Idle
status. If the Fiery Color Server is not in Idle status, the backup process does not start.

3 Click Save.

Backup manually

1 In the Backup and Restore window, click Fiery System Image.

2 Click Backup Now.

3 Log in as an Administrator.
 Installation and Service Guide 94
Performing backup and restore

4 In the Backup dialog box select one of the following options:

• USB - Select this option if you want to create a backup on a USB drive.
• Internal hard drive - Select this option if you want to create a backup on the internal storage device of the Fiery
Color Server. You must specify the file name of the backup image. The default image name is the server name
of the Fiery Color Server.

5 Click Continue.

6 If you choose USB in Step 4 on page 94, then select one of the following options in the Create USB backup dialog
box:

• New image - Select this option if you want to create a backup of the current Fiery Color Server. You can select
Create bootable image option to make the USB drive or the USB HDD a bootable device.

Note:

• If you select the Create bootable image option, then the USB drive or the USB HDD specified as the
destination becomes a bootable device. If you are using a USB drive to create a bootable image then use a
USB drive with a minimum size of 2 GB and a maximum size of the 32 GB. Due to the Windows file system
limitation, the maximum size of the bootable USB drive you can use is 32 GB.
• If you do not select Create bootable image, then you can use a USB drive with more than 32 GB capacity.
• Fiery factory image - Select this option if you want to create a backup of the Fiery Color Server factory image.
When you select the Fiery factory image option, then Create bootable image option is enabled automatically.

7 In the Create USB Backup dialog box make a note of the Estimated size of the backup file.
See USB drive requirements section below.

8 Connect the USB drive to the USB connector on the Fiery Color Server.

Note: If the capacity of the second USB drive is less than size of the value listed in the Estimated size field, then
the backup process will not take place.

9 Click Continue.
 Installation and Service Guide 95
Performing backup and restore

USB flash drive or USB HDD requirements

The minimum size required for the USB flash drive or the USB HDD depends on the actual size of the backup
file. You can determine the size of the backup file by checking the Estimated size field in the Create USB Backup
dialog box.

• USB flash drive

• In the Create USB backup dialog box if the Estimated size of the backup is less than 29 GB, you can use
one USB flash drive with a maximum capacity of 32 GB. This USB flash drive will be formatted to the
FAT32 file system. The existing content on this USB flash drive will be erased.

Note: Due to the Windows file system limitation, the maximum size of the bootable USB flash drive you
can use is 32 GB.
• In the Create USB backup dialog box if the Estimated size of the backup is greater than 29 GB, then use
two USB flash drives.

• The first USB flash drive must have a minimum size of 2 GB and a maximum size of 32 GB. This USB
flash drive will store the bootable information. The existing content on the first USB flash drive will be
erased when it gets formatted to the FAT32 file system.
• The second USB flash drive should have enough available space to store the backup file. The size of the
backup file is mentioned in the Estimated size field in the Create USB Backup dialog box. The second
USB flash drive needs to be in the NTFS file system. The existing content on the second USB flash drive
will not be erased during the backup process.

• USB HDD
If you are using a USB HDD, then two partitions will be created. The first partition will be formatted to the
FAT32 file system that stores the bootable information. The second partition stores the backup information.

Note: The USB HDD should have enough available space to store the backup file. The size of the backup file
is mentioned in the Estimated size field in the Create USB Backup dialog box. The existing content on the
USB HDD will not be erased during the backup process.

Restore the backup image

1 In the Backup and Restore window, click Fiery System Image.

2 In Fiery System Image, click Restore.

If you have not logged in as an Administrator user, you are required to do so. Enter the administrator’s password,
and click Log In.

3 Make sure that your backup image is accessible from the Fiery Color Server.
If you want restore the backup image stored on the USB flash drive, be sure to attach the USB flash drive to one of
the USB 3.0 ports on the Fiery Color Server.

4 Select one of the following restore options:

• Restore from a local image

• Restore from a USB storage device
• Restore from the factory default image
 Installation and Service Guide 96
Performing backup and restore

Note: Restore from a local image is displayed if a backup image of the Fiery Color Server is available in the
internal hard drive.

5 Click Continue.

6 Follow the on-screen prompts to restore the backup image.

Note: The Fiery Color Server must remain powered ON during the backup or restore process.

Restore the system by booting from a bootable USB flash drive

Follow the instructions described in Restore the system from bootable USB storage device on page 98. You need to
connect a monitor, keyboard, and mouse to the Fiery Color Server.

Backing up the system configuration

If you back up the system configuration, you can restore that configuration after reinstalling or upgrading system
software.
When you back up the system configuration, you can save a configuration file that includes one or more of the
following:

• Fiery System Settings

• Color Settings
• Preflight Presets
• FreeForm/VDP resources
• Paper Catalog
• Virtual Printers
• Server Presets
• Fonts
• Job Log
Note: Those settings you do not choose are not saved for restore.
If you cannot create a configuration file, ask the site administrator to archive custom color profiles, preflight presets,
FreeForm masters, customer-installed fonts, and the Job Log to removable media or a network location.

Save the system configuration using WebTools

1 Access WebTools.

2 On the left side, choose Backup and Restore.

3 In the Backup and Restore window, click Fiery Resources and Settings.

4 In the Fiery Resources and Settings window, click Backup Now.

5 Log on with Administrator privileges and click OK.

 Installation and Service Guide 97
Performing backup and restore

6 In the Backup Resources and Settings dialog box, select the settings you want to backup and then click Continue.

7 Enter a file name and location, specify if you want to add the date to the file name, and then click Continue.

8 In the Backup Complete dialog box, click Download fbf and Download DAT to download and save the files.

Save the system configuration using Command WorkStation

1 Ask the site administrator to print the Job Log, Server Configuration page, and Font List (if possible).

2 Launch Command WorkStation and connect to the Fiery Color Server with Administrator privilege.
The default user name is Administrator or Admin, and password is default password, but the site administrator
may have changed the password.

3 From the Server menu, click Backup and Restore.

4 In the Backup & Restore dialog box, click Backup > Next, select the items you want to back up, and then click
Next.

5 Enter a file name and location, specify if you want to add the date to the file name, and then click Next.

6 Click Finish.

Restoring the system configuration

You can restore the system configuration of the Fiery Color Server to its previous state using a previously-saved
system configuration file. For more information about the system configuration file, see Backing up the system
configuration on page 96.
If you could not save a system configuration file, you must configure Setup. After you exit Setup and the Fiery Color
Server reboots, ask the site administrator to restore any archived settings and files. For more information, see
Configuration and Setup, which is part of the user documentation set.

Restore the system configuration using WebTools

1 Access WebTools.

2 On the left side, choose Backup and Restore.

3 In the Backup and Restore window, click Fiery Resources and Settings.

4 In the Fiery Resources and Settings window, click Restore.

5 In the Restore Resources and Settings dialog box, select the reference (.fbf ) file and data (.DAT) file, and then
click Continue.

6 Select the items you want to restore and then click Continue.

7 Click Reboot.
 Installation and Service Guide 98
Performing backup and restore

Restore the system configuration from Command WorkStation

1 Launch Command WorkStation and connect to the Fiery Color Server with Administrator privilege.
The default user name is Administrator or Admin, and password is default password, but the site administrator
may have changed the password.

2 From the Server menu, click Backup and Restore.

3 In the Backup and Restore dialog box, select Restore > Next, select the reference (.fbf ) file or the recent backup
you want restore and then click Next.
Click the Browse button to select the backup file, or you can select a recent backup.

4 Select the items you want to restore, and then click Next.

5 Click Finish.

Using bootable USB storage device to restore

Use the following restore procedure when the Fiery Color Server does not boot from the built-in hard disk drive.
You can restore from the bootable backup media (including the Fiery factory image) created by Backup and Restore
or Fiery System Image .

Restore the system from bootable USB storage device

To restore from the bootable USB storage device, you must have created a backup with the Create bootable media
option. If you have created a backup as bootable backup image, follow these instructions.

Note: You can use this procedure to install the system software after you replaced the storage device with a new one.

1 Shut down the Fiery Color Server.

2 Attach the bootable USB backup media to the Fiery Color Server.
Do not attach other USB devices to the Fiery Color Server.

3 Press the power button to turn on the Fiery Color Server.

The Fiery Color Server will boot from the bootable USB backup media.

4 Follow the instructions on the printer control panel, Fiery QuickTouch display or the monitor (if available) to
restore the backup image.

Platform Utilities
Platform Utilities option is available when you use the bootable USB storage device to restore.
These following utilities are available when you select Platform Utilities.

Note: The Platform Utilities is available only on the monitor.

 Installation and Service Guide 99
Performing backup and restore

Erase data from hard disk drive

If selected, the following methods are provided:

• Randomized erase for writing random data to all disk sectors before writing zero.
• Quick erase for writing zeroes to all disk sectors.

Advanced backup management

Allows the Administrator to:

• Load backup settings from a USB drive to apply to system backup images.
• Save or restore backup history files.
• Search for backup images created on a replaced system to be applied to the current one.

Launch Windows Task Manager

Starts the Windows Task Manager. Windows Task Manager displays the programs, processes, and services that are
currently running on the Fiery Color Server. You can use Windows Task Manager to monitor performance or to
close a program that is not responding.

Fiery Deployable Image

This feature creates a distributable image of a fully configured Fiery Color Server and enables it to be deployed
across a fleet of the same Fiery Color Server model. However, this image omits the system specific information,
which enables it to be installed on multiple systems.
The system-specific information that are omitted includes:

• Server Name
• IP address
• Network SID
• Information stored in Windows user profiles
Fiery Color Server will go into an unstable state after creating a Fiery deployable image. Therefore, it is
recommended to create a backup of the Fiery system image (see Backup manually on page 93) before
creating a deployable image. After you create the Fiery deployable image restore the original Fiery
Color Server using the Fiery deployable image or the backup image.

Create a Fiery deployable image

Prerequisites

• Make sure that Enable USB Storage option is selected in Configure > Job Submission.
• Check the estimated size of the backup file on page 94.
 Installation and Service Guide 100
Performing backup and restore

• USB flash drive or a USB HDD to create a Fiery Deployable image.

• USB flash drive
• If the Estimated size of the backup is less than 29 GB, you can use one USB flash drive with a maximum
capacity of 32 GB. This USB flash drive will be formatted to the FAT32 file system. The existing content on
this USB flash drive will be erased.

Note: Due to the Windows file system limitation, the maximum size of the bootable USB flash drive you can
use is 32 GB.
• If the Estimated size of the backup is greater than 29 GB, then use two USB flash drives.
• The first USB flash drive must have a minimum size of 2 GB and a maximum size of 32 GB. This USB flash
drive will store the bootable information. The existing content on the first USB flash drive will be erased
when it gets formatted to the FAT32 file system.
• The second USB flash drive should have enough available space to store the backup file. The size of the
backup file is mentioned in the Estimated size field in the Create USB Backup dialog box. The second USB
flash drive needs to be in the NTFS file system. The existing content on the second USB flash drive will
not be erased during the backup process.

• USB HDD
If a USB HDD is used, then two partitions will be created. The first partition will be formatted to FAT32 file
system that will store the bootable information, and the second partition will store the backup information.
The USB HDD should have enough available space to store the backup file. Use a USB HDD formatted with
NTFS file system.

Note: The existing content on the USB HDD will not be erased during the backup process.

Note: The Fiery Color Server will calculate the size required for backup file based on the available free space on the
USB flash drive or USB HDD.

Note: Fiery Color Server will go into an unstable state after creating a Fiery deployable image. Therefore, it is
recommended to create a backup of the Fiery system image (see Backup manually on page 93) before creating a
deployable image.

1 Attach the first USB flash drive (which is to be used as a bootable drive) to one of the USB 3.0 ports on the Fiery
Color Server.

The Fiery Color Server will format the first USB flash drive with the FAT32 file system and erase all
the content on the USB flash drive.

2 Access WebTools and select Backup and Restore.

3 In Backup and Restore window, click the vertical three-dot icon on the top-right corner and select Get Started.

4 Log in as an Administrator.

5 Follow the on-screen prompts to complete the creation of Fiery deployable image.
The Fiery deployable image of Fiery Color Server is loaded into the USB flash drive or the USB HDD and the
Fiery Color Server enters into an unusable state.

6 After you create the Fiery deployable image restore the original Fiery Color Server using the Fiery deployable
image or the backup image.
The estimated time needed for creating a Fiery Deployable Image is 120 minute or more
 Installation and Service Guide 101
Performing backup and restore

Deploy the Fiery deployable image to different Fiery Color Server

To restore the Fiery Color Server using a Fiery deployable image, you must have created a bootable USB storage
device with Fiery deployable image.

Note: You can also use this procedure to install the system software after you replace the storage device with a new
one.

1 Shut down the Fiery Color Server.

2 Attach the bootable USB backup media with the Fiery deployable image to the Fiery Color Server.

Note: Do not attach other USB devices to the Fiery Color Server.

3 Press the power button to turn on the Fiery Color Server.

The Fiery Color Server will boot from the bootable USB backup media.

4 Follow the on-screen instructions to restore a Fiery Color Server using the Fiery deployable image.
 Installation and Service Guide 102
Installing system software

Installing system software

This chapter provides information about how to install system software.
The Fiery Color Server is shipped with system software preinstalled in the storage device.
A re-installation of the system software will be required if:

• You have replaced the solid state drive.

• Restoring the system from backup images did not solve the problem you are troubleshooting.
• You are installing a more recent version.

When you reinstall the System Software

The following issues apply to the scenario where you reinstall the system software:

• Jobs- When you reinstall system software, all jobs in all print queues and all jobs archived locally on the Fiery
Color Server hard disk are deleted. To save jobs, ask the site administrator to save them to a removable media or
a network location, so they can be re-imported to the Fiery Color Server after system software installation. For
more information, see Fiery Command WorkStation Help.
• Job Log- When you reinstall system software, the list of jobs in the Job Log and any jobs in the queues are
deleted. The site administrator can use Command WorkStation to export and save current list of jobs (not the
actual jobs) from the Job Log. For more information, see Fiery Command WorkStation Help.
• Fonts- When you reinstall system software, all fonts on the hard disk drives are deleted. Resident fonts are
reinstalled when you reinstall system software. Any customer-supplied fonts must be reinstalled by the site
administrator (see Fiery Command WorkStation Help).
To determine which additional fonts were downloaded to the Fiery Color Server, print the Font List before you
reinstall the system software and after you complete the system software installation. Any fonts not listed after
installation will need to be reinstalled. For more information about managing fonts, see Fiery Command
WorkStation Help.
• Server Configuration page- Before you reinstall a new version of system software, print the Server Configuration
page. The Server Configuration page provides a record of the customer’s current Setup configurations. For more
information, see Printing Fiery Color Server pages on page 35.
• Backing up and restoring the configuration- All the setup configurations, as well as all custom files and templates
stored on the hard disk drives, are deleted when you reinstall system software. Always back up the current Fiery
Color Server configuration before you reinstall system software. After the installation is completed, be sure to
restore the configuration that you saved earlier. For instructions, see Restoring the system configuration on page
97.
 Installation and Service Guide 103
Installing system software

• Static IP address- If the Fiery Color Server requires a static IP address (for example, in a non-DHCP network
environment), be aware that the previous IP address configuration is deleted when system software is reinstalled.
To reconfigure a static IP address (if applicable), work with the network administrator. For instructions, see
Configuring a static IP address for the Fiery Color Server on page 27.
• User software- The Fiery Color Server ships with preinstalled user software on the hard disk drives. During
system software reinstallation, you are prompted to reinstall user software (including Command WorkStation)
from WebTools. For more information, see Utilities, which is part of the user documentation set.
• System updates log- When you reinstall system software, the applied system updates are deleted. Print the Server
Configuration page (see Printing Fiery Color Server pages on page 35) to see the list of applied system updates.
The applied system updates are listed under the Fiery Updates, Application Updates, and OS Updates sections of
the Configuration page. If there have been no patches added to the system software, the System Updates sections
will not be listed in the Configuration page nor will the System Updates be listed in the Fiery Ticker.
• Compatibility- If you upgrade system software, remind the site administrator to upgrade the user software on all
computers connected to the Fiery Color Server. Using the old user software with the new system software may
negatively affect the system.

Managing the Paper Catalog database

Before you reinstall system software, you must back up the existing Paper Catalog database by exporting it to a
remote location. You can choose to export all entries in the database or a subset. Exported databases are saved
as .xml files and can be imported back into Paper Catalog after system software installation.

Note: Only an administrator can access Paper Catalog Setup

If the administrator opens Paper Catalog in Command WorkStation for the first time, there might be a
long delay with Paper Catalog displaying all of the media entries that were loaded from the Fiery Color
Server and from the printer, or the media entries might not display at all. Inform the administrator to
close Command WorkStation, restart the Fiery Color Server, and then open Command WorkStation
and Paper Catalog again to access the media entries

Export the Paper Catalog database

1 In Paper Catalog, click the Export > Export All..

• If you only want to export some of the media entries, you can select multiple entries in the Paper Catalog and
choose Export Selected.
• To select sequential entries, hold down the Shift key as you select entries. To select entries that are not
sequential, hold down the Ctrl key as you click to select entries.

Note: You can also right-click selected Paper Catalog entries and choose Export.

2 Navigate to a location on the client computer or network to save the exported database file.

3 Enter a name for the database file.

4 Click Save.
The exported database is saved as an .xml file.
 Installation and Service Guide 104
Installing system software

Import the Paper Catalog database

1 In Paper Catalog, click the Import icon and select the import method.

• Select Replace Existing if you need to replace the current database with the Paper Catalog database that you
backed up.
• Select Merge with Existing if you need to import the database that you backed up with the current one to
create a new Paper Catalog database.

2 Navigate to the database .xml file on your computer or network that you want to import, and click Open.
If you are replacing the database, an alert message asks if you want to replace the current database. Click Yes to
proceed

Installing the System Software

To install the system software, you need the following items:

• Fiery Installer Builder

Using Fiery Installer Builder you can download the system software files from Fiery cloud server and prepare a
USB drive or SATA hard disk drive (HDD) to install the system software.
• Any Windows computer with:
• Windows 10 or Windows 11
• USB port - USB 3.x is recommended for faster installation
• Minimum 500 MB of available storage space
• Internet connection enabled - To download the system software files, you need an Internet access
Install the Fiery Installer Builder on this Windows computer.
• Account information - Account information is needed to log in to the Fiery Installer Builder.
Use your account information for the Sales Portal to log in to the Fiery Installer Builder. You can also log in to
the Fiery Installer Builder using the Fiery Color Server IP address and Administrator’s account.

Note: If you log in using the Fiery Color Server Administrator’s account, you can download and install the same
version of the system software that is installed on the Fiery Color Server. If you log in using your Sales Portal
account information, you can download and install the newer version of the Fiery Color Server system software.
 Installation and Service Guide 105
Installing system software

• One of the following:

• USB drive - Use the USB drive to install the system software to an existing SSD on the Fiery Color Server.
Note: Fiery Installer Builder now supports external USB drives larger than 32 GB.
• SATA HDD - This option is available when you are replacing the factory SSD/HDD boot drive on the Fiery
Color Server.
If you are replacing the SSD/HDD on the Fiery Color Server, you need a SATA to USB adapter. With this
adapter, you can connect a SATA drive to a USB 3.x port on the Windows computer in which you installed the
Fiery Installer Builder, and then prepare the SATA drive for installation on the Fiery Color Server. The SATA
drive will be formatted and the system software will be copied to a recovery folder on the SATA drive.

Note: SATA to USB adapter is shipped inside the optional Service Kit for Fiery Color Server.

Before you install or upgrade system and user software

1 Before you proceed, ask the site administrator to do the following:

• Save the jobs to a removable media or a network location.

• Print the Job Log, Server Configuration page, and Font List. See Printing Fiery Color Server pages on page 35.
• If any options are activated on the server, you must deactivate them prior to reinstalling.
• Archive and export any customer-installed fonts and FreeForm masters to an external hard drive, USB
storage device or network folder.
• If possible, save and export any custom simulation profiles and spot color settings to an external USB storage
device or network folder.
• Make sure that the Enable USB Storage option is enabled. To enable this option, access WebTools in Configure
and select Job Submission > USB, and select the Enable USB Storage.

Remove all dongles and devices, on the Fiery Color Server except the keyboard and mouse. If you
do not remove dongles or devices, the system software installation may fail.

2 If you are installing system software, back up the system configuration (if possible).
For more information, see Backing up the system configuration on page 96.

Installing system software using Fiery Installer Builder

To install the system software, you need the following items:

• Fiery Installer Builder

Using the Fiery Installer Builder, you can download the system software files from Fiery cloud server and prepare
a USB drive or store the system software in a network location.
• Account at Sales Portal
You need to have an account at Sales Portal to download the Fiery Installer Builder. If you do not have an
account at Sales Portal, you can register at Sales Portal.
 Installation and Service Guide 106
Installing system software

• Server name or IP address of the Fiery Color Server

If the Sales Portal account information is not available, or if you are not registered to the Sales Portal, you can use
the server name or IP address of the Fiery Color Server to download the Fiery Color Server system software.
• Windows computer with:
• Windows 10 or windows 11 operating system
• USB port: USB 3.x is recommended for faster installation
• Minimum 500 MB of available storage space
• Internet connection enabled
To download the system software files, you need Internet access.

Install the Fiery Installer Builder on this Windows computer

• USB drive
Use the USB drive to install the system software on the Fiery Color Server.

Fiery Installer Builder

You can download the Fiery Installer Builder from the Sales Portal. Using the Fiery Installer Builder, you can perform
the following tasks:

• Download the system software files from the Fiery cloud server to your local or network storage location.
• Format and load the system software on a USB drive for system software installation.
• Perform the network installation via a peer-to-peer Ethernet cable connection.
Note: The Fiery Installer Builder is a self-updating application. If a newer version is available and the Windows
computer having the Fiery Installer Builder is connected to the Internet, the Fiery Installer Builder downloads and
installs the most recent version automatically.

Download and install Fiery Installer Builder

1 On your Windows computer, open your web browser and access the Sales Portal.

2 Enter your account information to log on to the Sales Portal.

3 Select Fiery Installer Builder from the list of links.

4 Click Download and read the license agreement.

5 Click Accept to start downloading the software.

6 Navigate to the downloaded Fiery Installer Builder software file and double-click the .exe file (the file type is
Application).
When the installation is complete, the Fiery Installer Builder window appears automatically. The Fiery
Installer Builder icon is placed on the Windows desktop.
 Installation and Service Guide 107
Installing system software

Download the system software

You can download the system software from the Fiery cloud server using Fiery Installer Builder. The
approximate time required to download the system software image varies with the Internet speed, and image
size.
1 Open Fiery Installer Builder.

2 Click Add.

3 At the Sales Portal window, enter your Sales Portal credentials and click Login. Proceed to step 4 on page 107.

• If you do not have the account information for the Sales Portal, register to the Sales Portal.
4 At the Select a Brand window, click a brand name and click Next.

5 At the Select a Product window, click a product image you want to install, and click Next.

6 At the Summary window, click Terms of Use and Privacy Policy links to read the software license terms and
conditions.

7 Click the check box if you agree with the terms and conditions, and click Accept to start the software
download.
A status bar appears to show the progress. Wait until the download is complete.

8 When you finish downloading, you will need to prepare a USB drive with the image for installation.

Note: For more information on how to prepare the USB drive, see Fiery Installer Builder User Guide.

Access the Fiery Installer Builder User Guide

To service the system software of the Fiery Color Server, read the Fiery Installer Builder User Guide that is
accessible from the application.
You need the Adobe Acrobat Reader to view the Fiery Installer Builder User Guide.

1 Double-click the Fiery Installer Builder icon on the desktop to start the application.

2 Click Settings icon on the lower left corner of the window.

3 Click User Guide button.

Install the system software using the prepared USB drive

Using the prepared USB drive, you can install the system software to an existing storage device on the Fiery
Color Server.
1 Remove all the USB devices that are attached to the Fiery Color Server.

2 Shut down the Fiery Color Server. See Starting, shutting down, restarting, and rebooting on page 31.

3 Disconnect all the external cables from the Fiery Color Server, except the power cable.

Note: Be sure to leave the power cable connected between the Fiery Color Server and the power outlet.
 Installation and Service Guide 108
Installing system software

4 Attach the prepared USB drive to one of the USB 3.0 ports on the Fiery Color Server.

5 Start the Fiery Color Server. See Start the Fiery Color Server on page 26.
Allow the Fiery Color Server to start.

6 On Fiery QuickTouch, when the language selection screen displays, select a language.

7 When “What do you want to do?” screen displays, select New Installation.

8 When “This installation will erase all data on the hard disk drive(s). Continue?” message displays, select
Continue to install the system software.

9 Follow the on-screen instructions to complete the system software installation

10 Remove the USB drive when prompted.

11 After the installation is complete, reconnect the cables that you had removed in step 3 on page 107.

Installing the Fiery QuickTouch software

Install the Fiery QuickTouch software when you encounter the following:

• The Fiery QuickTouch is not responding.

• You replaced the Fiery QuickTouch with a new one.

Before reinstalling the Fiery QuickTouch software

If the Fiery QuickTouch does not power up after starting the Fiery Color Server, or if it is not responding, do the
following before you reinstall the Fiery QuickTouch software:

• Restart the Fiery Color Server (see Restart, reboot or shut down from Fiery QuickTouch on page 33).
• Reboot the Fiery Color Server (see Restart, reboot or shut down from Fiery QuickTouch on page 33).
• Shut down the Fiery Color Server, wait one minute, and then power on the Fiery Color Server (see Restart,
reboot or shut down from Fiery QuickTouch on page 33).
• Reset the Fiery QuickTouch- press the reset button on side of the Fiery QuickTouch through the pinhole, and
hold the button down for two seconds (see Figure 35: on page 109).

After performing these methods, if the Fiery QuickTouch does not start up or not responding, proceed to install the
Fiery QuickTouch software.

Install the Fiery QuickTouch software

1 Make sure that the Fiery Color Server is in Idle status.

 Installation and Service Guide 109
Installing system software

2 From the monitor connected to the Fiery Color Server, or from the Remote Desktop Connection session, locate
the folder that includes the system update image file by following the steps below:

a Browse “C:\Glance\image\NX-<version_number>-system_update” folder. The image file is located in this

folder if the Fiery QuickTouch software installation was incomplete, or if the image file is downloaded but not
yet installed.
b If you do not find the above folder, go to the “C:\Glance\image_backup” folder. Copy “NX-<version_number>-
system_update” folder and paste it in “C:\Glance\image”.

3 The Fiery Color Server detects the update file and starts the update process. Wait until the Fiery QuickTouch
update process completes and the Fiery QuickTouch reaches Idle state.
While updating the Fiery QuickTouch, the Fiery Ticker displays “Exited” on the status bar. Once the update is
done successfully, Fiery Ticker displays Idle on the status bar. The update process may take approximately 10 to
15 minutes to complete.
If the update process is not complete and the Fiery Ticker continues to display “Exited” on the status bar, proceed
with step 4 on page 109 to complete the update process manually.
4 Rotate the Fiery QuickTouch 45 degrees so that the pin hole (download button) at the bottom of the Fiery
QuickTouch is accessible.

Figure 35: Reset and download buttons on the Fiery QuickTouch

1 Reset button (requires pin)

2 Download button (requires pin, and is accessible when Fiery QuickTouch is rotated about 45 degrees)

5 Using two paper clips, press the download button.

While pressing the download button, press the reset button on the right side of the Fiery QuickTouch, next to the
USB ports.
The Fiery QuickTouch enters the download mode.
6 Access the “C:\Glance\image\NX-<version_number>-system_update” folder, and double-click the “flash.bat” file.
7 Wait until the Fiery QuickTouch completes the installation and displays the Home screen. The installation may
take approximately 10 to 15 minutes to complete.
 Installation and Service Guide 110
Installing system software

System software installation error messages

If an error message displays when you install or upgrade system software, do the following:

• If prompted, save the log.

• If you are not prompted to save the log, record the error message.
• If the network cable and printer interface cables are still connected to the Fiery Color Server, disconnect the
cables and perform the installation again, starting from Installing the System Software on page 104.

If you cannot correct the error, contact your authorized service/support center. A log or error message may help to
solve the problem. Provide as much specific information as possible.

Installing software patches

As part of reinstalling system software, you must reinstall software patches. For a list of patches that were installed
on the Fiery Color Server, see the Server Configuration page that you printed before reinstalling. You may also need
to reinstall software patches as part of upgrading system software.
After you know which software patches are required for your system, you can download them from System Updates
or WebTools or Command WorkStation.

Install the patches from System Updates

1 From the Windows Start menu, click All apps > Fiery > System Updates.

Note: You can select Check for important system updates to schedule the system updates to automatically check
for updates and choose between the available actions.
2 Click Check Now.
3 Select the patches you want to install and click Install.

Install the patches from WebTools

1 Open an Internet browser and type the IP address of the Fiery Color Server.

Note: As a security measure, WebTools is designed to work only over Hyper Text Transfer Protocol Secure
(HTTPS). By default, WebTools uses a self-signed certificate created by the Fiery. This causes the web browser to
display a untrusted certificate message while accessing WebTools. It is safe to ignore this message and proceed to
access WebTools.
2 On the WebTools Home page, click Check for Product Updates.
 Installation and Service Guide 111
Installing system software

Install the patches from Command WorkStation

1 Launch Command WorkStation and login to the Fiery Color Server with Administrator privileges. The default
user name is Administrator or Admin, and the password is the administrator’s password set by the site
administrator
2 From the Server menu, select Device Center.
3 In Device Center, click FIERY UPDATES > Patches on the left side.
If System Updates is scheduled to automatically check for updates, Fiery Updates displays a message for disabling
the scheduled automatic updates in System Updates. To disable the scheduled automatic updates in System
Updates and to enable the Fiery Updates in Command WorkStation, click Continue.
4 Select the patches.
When you select a patch, any required previous patches are also automatically selected.
5 Click Update > Continue to reboot the Fiery Color Server and install patches.

Note: Fiery Color Server may reboot multiple times to complete the patches installation.

Installing and activating Fiery options

This section describes how to install and activate server-based and client-based Fiery options.

Installing a client-based Fiery option

To install a client-based Fiery option (such as Fiery Impose or Fiery Compose), you must:

• Activate the Fiery option on the computer that will be using the Fiery option
• Install Adobe Acrobat on the computer
Note: You must activate the client-based Fiery option and install software on each computer that will be using the
Fiery option.

Activate a client-based Fiery option

1 Make sure that Command WorkStation is installed and configured on the computer.
For detailed installation and configuration instructions, see Utilities, which is part of the user documentation set.
2 On the computer, click Start > All apps > Fiery > Fiery Command WorkStation.
3 In the SERVERS list, select the Fiery Color Server.
4 Choose Administrator from the user menu and type the appropriate password. Then click Login.
5 Right-click a held job and select Preview.
6 In the Preview window, choose Help > Manage License.
7 Use the controls in the activation window to activate the option.
 Installation and Service Guide 112
Installing system software

You will need the License Activation Code (LAC) that is provided with the Fiery option kit. For help with the
activation process, click the “?” link in the activation window.

• If the computer has an Internet connection, see the help topic on activating the Fiery option automatically.
• If the computer has an Internet connection but cannot connect to the licensing server, see the help topic on
configuring a proxy server.
• If the computer does not have an Internet connection, see the help topic on activating the Fiery option
manually.

Installing Adobe Acrobat and Enfocus PitStop Edit

The optional kit of Adobe Acrobat and Enfocus PitStop Edit is installed using Fiery Software Manager. You can also
download the software from download.efi.com > Application Software and Tools.
For more information about installing Adobe Acrobat and Enfocus Pitstop Edit, see the installation instructions
document provided in the kit.

System update log

To read a list of applied system updates, you must print a system configuration page (see Printing Fiery Color Server
pages on page 35). The applied system updates are listed in the Configuration page sections- Fiery Updates,
Application Updates, and OS Updates. If there have been no patches added to the system software, the System
Updates sections will not be listed in the Configuration page nor will the System Updates be listed in the Fiery
Ticker.

After installing or updating the system software

1 Re-connect the devices that you removed before installing the system software.

2 Start the Fiery Color Server. See Start the Fiery Color Server on page 26.
Allow the Fiery Color Server to start.

3 Install any required software patches by System Updates (see Install the patches from System Updates on page
110).

4 (Optional) Set up the proxy configuration if you have a proxy server.

In Configure, click Fiery Server > System Updates > System Updates > HTTP Proxy Settings, and enter the proxy
server information. Save your changes and reboot the Fiery Color Server.
You can also enter the proxy server information in System Updates application if a monitor, mouse, and keyboard
are attached to the Fiery Color Server.
For more information on setting up proxy configuration, see Configuration and Setup, which is part of the user
documentation.
 Installation and Service Guide 113
Installing system software

Verify the Fiery Color Server operation

1 Print the Test Page and the Server Configuration page.

If the Test Page does not print, verify that the printer interface cables are securely connected and on the correct
ports, and verify that the printer interface board is securely connected to the motherboard.
If image quality is poor, test the printer (see the service documentation that accompanies the printer).

2 Verify that the Fiery Color Server is connected to the network (see Network status LEDs on page 44).

3 Ask the site administrator to download a test job over the network.
If the job does not print or has poor image quality, see the Troubleshooting topics in Configuration and Setup,
which is part of the user documentation.

Before you leave the customer site

1 Remind the site administrator to do the following:

Import archived jobs.
Please note that some archived jobs may not print if you have upgraded the Fiery Color Server to the newer
version.

2 Reinstall the following:

• Fonts
• Custom simulations
Note: This upgrade may not be compatible with old user software.

3 Back up the Fiery Color Server hard disk drives.

 Installation and Service Guide 114
Troubleshooting

Troubleshooting
The Fiery Color Server is a server for printers, and is generally part of a configuration that has connectivity to the
printer and workstations or computers. Problems may occur in one of three areas:

• Inside the Fiery Color Server.

• In the interface between the Fiery Color Server and the printer.
• In the interface between the Fiery Color Server and the workstations or computers to which it is connected.
This chapter identifies the source of common problems that may occur with the Fiery Color Server and suggests
ways of correcting them. This chapter does not attempt to provide troubleshooting information for attached
computers such as Windows or Mac computers, printers, or extensive networks. Refer problems in these areas to the
appropriate service departments and network administrators.
If network administrators need to troubleshoot job errors that occur with Command WorkStation, refer to
Troubleshooting information on page 132 including how to use the Job Error Report feature to collect error
information to send to Fiery Technical Support.

When performing the service procedures described in this chapter, follow the Precautions on page 14.

Preliminary on-site checkout

Most problems with the Fiery Color Server are caused by a loose board or cable connections. This section describes
the quick checks that you can do to locate and fix obvious problems. It describes how to eliminate any problems with
external connections to the back of the Fiery Color Server, and then addresses checking internal board and cable
connections. Check external and internal connections before replacing any components.

Note: Verify that the network is functioning, no unauthorized software or hardware is installed on the Fiery Color
Server, and no problems have occurred with a particular print job or application. The on-site administrator can help
you verify these issues.
For problems that persist after you check the external and internal connections, this section provides a
comprehensive list of internal and external checks that may help you fix the problem.
For more information about servicing and troubleshooting problems with the printer, see the documentation that
accompanies the printer.

Checking interface cables

Before removing the left panel of the Fiery Color Server to check internal components, eliminate the most obvious
sources of problems. Verify the following:

• The power cable is plugged into the wall power outlet.

• The Fiery Color Server is powered on.
 Installation and Service Guide 115
Troubleshooting

If all the connectors are properly in place and the power is on, proceed to the next stage of troubleshooting.

Checking internal components

Before you remove Fiery Color Server panels to inspect and handle internal components, see
Precautions on page 14. Use standard ESD precautions when handling printed circuit boards and
other electronic components.

Use the guidelines and procedures in Replacing parts on page 48 when disassembling, checking, and reassembling
the Fiery Color Server.

Check internal components

1 Shut down, remove all cables from the back, and then open the Fiery Color Server. See Accessing internal
components on page 53.
To access the internal components, you must remove the left panel.

Before you touch any components inside the Fiery Color Server, attach a grounding strap to your
wrist and discharge any static electricity on your body by touching a metal part of the Fiery Color
Server.

2 Inspect the inside of the Fiery Color Server.

• Make sure that no foreign materials have been dropped into the chassis.
• Look for loose boards and reseat each board securely in its connector on the motherboard.
• Look for loose cables. Reseat each connector firmly.
• Make sure that each connector is properly aligned with its mating connector. If the pins are offset from each
other, the board affected will not function properly.

3 Reassemble the Fiery Color Server and verify its functionality. See Restoring and verifying functionality after
service on page 86.

Inspecting the system

If checking cable and board connections does not fix the problem, consider inspecting the system component by
component (see Verifying the system on page 116) and verifying that each hardware component is properly installed
and configured before you decide to replace costly components.
If a component in the system you are servicing does not meet a condition listed in Verifying the system on page 116
and it is not clear how to fix the problem (for example, if the system hangs before reaching Idle), locate the behavior
in Fiery Color Server error messages and conditions on page 121 to see the suggested action(s) for solving the
problem.
 Installation and Service Guide 116
Troubleshooting

Verifying the system

Conditions to verify Part and additional page references

When the problem occurs, verify the following: External connectors, chassis fan, and power connector. See
Checking interface cables on page 114 and Checking internal
• Power cable is connected properly to the Fiery Color components on page 115.
Server and to the power outlet.

• The Fiery Color Server is powered on.

• Chassis fan is operating.

• At least one LED on the network connector is lit.

• All external cables required are present, in correct

connectors, well-seated.

• Cables, cable connectors, and mating connectors appear

undamaged.
 Installation and Service Guide 117
Troubleshooting

Conditions to verify Part and additional page references

When the problem occurs, collect logs by doing the Fiery QuickTouch display module on page 57
following:

1 Log into the Fiery Color Server.

You can log into the Fiery Color Server with a monitor,
keyboard, and mouse, or from a client computer with
Remote Desktop.

2 On a web browser, type http://10.10.100.2:8080/getlog.

Note: You may need to either add the URL to your

trusted sites list, or set the URL to bypass proxy
depending on your network security settings.

3 Save the log file to your local system.

Click File > Save As..., and save the log file as a .txt file.

4 Copy the following log files from the following location

on the Fiery Color Server:

• C:\Glance\GlanceUpdatesMonitor\daemon
\glanceupdatesmonitorservi ce.out.log

• C:\Glance\GlanceUpdatesMonitor\daemon
\glanceupdatesmonitorservi ce.wrapper.log

You can send these log files to Fiery technical support.

If the problem occurs at power up or reboot, verify that:

• The Fiery QuickTouch is turned on and functional.

• The system does not hang, and no error messages occur

before the systems reaches Idle.

• After the system reaches Idle, the Fiery QuickTouch

screen has functionality.

If the Fiery QuickTouch is not responding or does not power

up after a reboot, do one of the following:

• Check the Fiery QuickTouch cable connections.

• Restart the Fiery Color Server.

• Reboot the Fiery Color Server.

• Shut down the Fiery Color Server, wait for one minute,
and then power on the Fiery Color Server by pressing the
power button on the right side of the Fiery QuickTouch
panel.

• Reset the Fiery QuickTouch - press the reset button on

the right side of the Fiery QuickTouch panel through the
pinhole, and hold the button down for two second.

• Update or reinstall the Fiery QuickTouch software.

 Installation and Service Guide 118
Troubleshooting

Conditions to verify Part and additional page references

All replaceable parts are: Chassis Opening the Fiery Color Server on page 53

• Present

• Properly aligned

• Installed securely

• Installed on the appropriate site

• The correct part for the system

• Not visibly damaged

Chassis and contents have not been tampered with (no

unauthorized additions or changes have been made).
Chassis does not contain any foreign objects.

Motherboard (with motherboard replacement dongle). See

• Motherboard, including components and traces, appears
Motherboard on page 63.
undamaged and no foreign objects are evident.
When replacing the motherboard, carefully
• CPU is present, installed in the correct connector, well-
review the cautions in Replacing the
seated, and appears undamaged.
motherboard on page 66.
• CPU cooling unit is well-aligned and firmly attached.

• CPU fan (including fan cable) is well-positioned,

installed in the correct connector, and appears
undamaged.

• Boards required on the motherboard are present, well-

seated, and in the correct slots.

• Battery is installed.

DIMMs for Fiery Color Server. See DIMMs on page 73.

• Each DIMM is well-seated and installed in the correct
slot.

• DIMM connectors are not oxidized (reseating removes

oxidation).
 Installation and Service Guide 119
Troubleshooting

Conditions to verify Part and additional page references

Printer interface board is: Printer interface board. See Printer interface board on page
62.
• Present

• Installed in the correct slot

• Well-seated

• Not visibly damaged

Required cable (if applicable) is:

• Present

• Firmly connected in the correct connectors

• Not visibly damaged

CUP is: CPU cooling assembly. See Motherboard CPU and cooling
assembly on page 74.
• Present

• Well-seated

• Not visibly damaged

The CPU cooling unit is:

• Ready for efficient thermal transfer

• Well-aligned

• Firmly attached

Fan is: Fans Chassis Fan on page 78

• Properly positioned (not backwards)

• Installed in the correct connector

• Not visibly damaged (fan, fan cable, cable connector, and

motherboard connector)

The power supply is: Power supply Power supply on page 80

• Present

• Correctly installed

• Not visibly damaged

Cable connectors are:

• Firmly connected

• Not visibly damaged

• Installed in the correct devices

 Installation and Service Guide 120
Troubleshooting

Conditions to verify Part and additional page references

The storage device are: Storage device Storage Device on page 82

• Present

• Correctly installed

• Not visibly damaged

Storage device cables are:

• Present

• Firmly connected to the correct SATA connectors on the

motherboard. See Motherboard on page 63.

• Not visibly damaged

Storage device power cables are:

• Present

• Firmly connected to the SATA power connectors on the

storage device.

• Not visibly damaged

Each cable required is: Storage device data cable (to each storage device) Fiery Color
Server internal cable connections on page 52
• Present
Power cable
• Installed in the correct connector

• Well-seated

• Not visibly damaged (cable or connector)

The mouse, monitor, and keyboard are present and appear For the following items, see the documentation that
undamaged. accompanies the package.
The cables required are: • Mouse

• Present • Monitor

• Installed in the correct connector • Keyboard

• Well-seated

• Not visibly damaged (cable or connectors)

Error messages and conditions

To address specific error messages or conditions, see Fiery Color Server error messages and conditions on page 121.
Use the table to locate the problem or symptom that you want to fix, read about the possible causes, and then
perform the suggested actions to solve the problem.
 Installation and Service Guide 121
Troubleshooting

Do not replace the hard disk drive and the motherboard at the same time. Doing so in the wrong order,
without transferring options to the new motherboard, will cause the system to malfunction.

If troubleshooting strategies (checking cables and connections, reinstalling system software, and so forth) do not
solve the problem and you suspect that the hard disk drive or motherboard is faulty, note that it is highly unlikely
that the hard disk drive and the motherboard are both defective; therefore, avoid replacing both to solve one
problem. Always troubleshoot in the following order.

1 Replace the hard disk drive and install system software.

Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one Fiery
Color Server to another is incorrect and strongly discouraged.
2 If the problem persists, reinstall the original hard disk drive in the system, and then replace the motherboard.

Note: If replacing a component does not correct the problem, make sure that you reinstall the old component back
in the Fiery Color Server.

Fiery Color Server error messages and conditions

Symptom Possible cause Suggested action

Beep codes during startup

1 beep, followed by 3 beeps, followed Missing, unmatched, incorrect, or Check for missing, unmatched,
by 3 beeps, followed by 1 beep faulty DIMMs incorrect or faulty DIMMs and reseat
the DIMMs to remove any oxidation on
the connector (see DIMMs on page 73).

1 beep No error—the Fiery Color Server is None

starting up normally.

Startup

Fiery Color Server does not start up. The Fiery Color Server is powered off. Press the power button on the side of
the Fiery QuickTouch panel.
 Installation and Service Guide 122
Troubleshooting

Symptom Possible cause Suggested action

Possibly one of the following:

1 Recheck all of the cables and
• Faulty power supply (power supply connections.
may not be supplying power to the
2 Listen for the power supply fan and
motherboard) feel for air at the back of the unit
• Faulty motherboard (motherboard where the power supply is located.
power plane may not be supplying If you do not feel air from the
power to components) power supply fan, you may have a
faulty power supply, which you will
need to replace (see Remove the
power supply on page 80).

3 Feel for air at the back of the unit

where the chassis fan is located to
make sure that air is coming into
the fan vent.

If the problem persists, you may need

to replace the motherboard (see
Motherboard on page 63).
 Installation and Service Guide 123
Troubleshooting

Symptom Possible cause Suggested action

Fiery Color Server does not start up Possibly one of the following:
1 Recheck all cables and connections.
and the Fiery QuickTouch is black.
• The Fiery Color Server is powered off
2 Make sure the connector panel
• Power cable is not plugged into the power switch is in the ON position.
power connector on the Fiery Color
3 Listen for the power supply fan and
Server connector panel, or into the
feel for air at the back of the unit
wall power outlet
where the power supply is located.
• The connector panel power switch is If air is not coming from the power
in the OFF position supply fan, isolate a possible faulty
• Fiery QuickTouch cables are not power cable as follows:
connected to the motherboard, the
• Power on using a different power
Fiery QuickTouch, or both
cable.
• Faulty power cable
• Install a new or “known good”
• Faulty power supply (power supply power supply.
may not be supplying power to the
motherboard) 4 Check the connector panel fan vent
and feel for air going into the back
• The CMOS jumper is not in the of the system.
default position
If air is coming out of the power
• Faulty motherboard (motherboard supply fan vent but is not going into
power plane may not be supplying the connector panel fan vent, the
power to components) motherboard may be faulty. You
may need to replace the
• Faulty Fiery QuickTouch
motherboard. See Replacing the
motherboard on page 66.
Review the jumper section on
CMOS jumper on page 65 and
ensure that the jumper is in the
default position.

Fiery Color Server is getting power, but

the Fiery QuickTouch is black.
• Fiery QuickTouch cables are not 1 Recheck all cables and connections.
connected to the motherboard, the
2 Use a different power/LED cable.
Fiery QuickTouch, or both
3 If the problem persists and you have
• Faulty LED cable
verified that the power supply and
• Faulty Fiery QuickTouch display motherboard are functioning
module properly as described earlier,
replace the Fiery QuickTouch
display module (see Fiery
QuickTouch display module on
page 57).

Fiery QuickTouch functions

 Installation and Service Guide 124
Troubleshooting

Symptom Possible cause Suggested action

Fiery Color Server is getting power, the Possibly one of the following:
1 Recheck all cables and connections.
Fiery QuickTouch screen is not black,
and the Fiery QuickTouch is not • Problem with the Fiery application
2 Reboot the Fiery Color Server.
responding.
• Faulty Fiery QuickTouch display
3 If the problem persists, restore the
module backup, or reset theFiery
QuickTouch software.

4 If the problem persists, restore the

backup, or reinstall the Fiery Color
Server system software (see
Installing system software on page
102).

5 If the problem persists, replace the

Fiery QuickTouch display module
(see Fiery QuickTouch display
module on page 57).

Fiery QuickTouch LCD remains lit even The system has been powered off
1 Power on the Fiery Color Server by
after the system has shut down. manually using the power button on
pressing the power button on the
the front panel.
side of the Fiery QuickTouch panel.

2 When the system reaches Idle,

choose Shut Down from the
Windows Start menu. Select Shut
Down and click OK.

Always use this procedure to shut down

the Fiery Color Server. If you use the
power button to shut down, the LCD
will fail to shut down properly.

System problems

Clock is slow. Missing or dead battery on the Replace the battery on the
motherboard motherboard, and then update the
system date and time.
 Installation and Service Guide 125
Troubleshooting

Symptom Possible cause Suggested action

System performs slowly or hangs Possibly one of the following:

1 Recheck all cables and connections.
periodically.
• Board or cable connections are loose
2 Make sure that the CPU is firmly
or faulty seated in its socket and that the fan
• System software is corrupted cable is connected to the
motherboard.
• Missing or faulty DIMMs, or faulty
DIMM connections 3 If the problem persists, restore the
backup, or reinstall the system
• Faulty hard disk drive software (see Installing system
• Overheated or faulty CPU(s) software on page 102).

• Faulty motherboard 4 Check for missing or faulty DIMM

and reseat the DIMM to remove
any oxidation on the connector (see
DIMMs on page 73).
Make sure that the DIMM
configurations in both socket sets
are identical (see Replace a DIMM
on page 74).

5 If the problem persists, you may

need to replace the motherboar (see
Motherboard on page 63).
 Installation and Service Guide 126
Troubleshooting

Symptom Possible cause Suggested action

The Fiery Color Server hangs during Possibly one of the following:
1 Set the time and date in the BIOS:
the user software installation segment.
• The time and date need to be
• If not already connected, connect
configured in the Fiery Color Server
a keyboard and a monitor to the
BIOS. (If the battery was removed
Fiery Color Server.
from the Fiery Color Server
motherboard during service and the • Power on the Fiery Color Server
time and date were not configured in and immediately press F2
Setup afterward, the Fiery Color repeatedly to start the BIOS
Server will hang during the user setup utility.
software installation segment.)
• Configure the time and date. (To
• The hard disk drive is faulty navigate, use the tab key and the
-/+ keys).

• Save changes and exit (F10).

• When the Fiery Color Server

reaches Idle, power off and then
begin a full software installation
again (see Installing system
software on page 102).

2 If the problem persists, replace the

hard disk drive (see Replace a
storage device on page 85).
If replacing the hard disk drive does
not correct the problem, reinstall
the old hard disk drive in the
system.

Service messages

Wrong/Missing Dongle Possibly one of the following:

1 Install the correct dongle on the
• The wrong dongle or no dongle is Fiery Color Server USB port and
installed on the Fiery Color Server repeat the options transfer
USB port during the options transfer procedure (see Transferring options
procedure and BIOS information to the new
motherboard on page 71).
• Motherboard USB port is faulty
2 If the problem persists, install the
dongle on another available USB
port and repeat the options transfer
procedure.

3 If the problem persists and you are

sure you have the proper dongle,
you may need to replace the
motherboard (see Replace the
motherboard on page 67).
 Installation and Service Guide 127
Troubleshooting

Symptom Possible cause Suggested action

Used Dongle The dongle has already been used to Obtain an unused dongle and try again.
transfer options and cannot be reused.

Fiery Ticker messages

Please check Fiery Hardware Possibly one of the following:

1 If you installed the system software
• Network port is physically damaged. and this error message displays on
the Fiery Ticker reinstall the system
• Network driver is disabled. software using the correct system
• Wrong system software has been software media.
installed. 2 If the problem persists, ask the site
• BIOS files have been corrupted on administrator if the BIOS chip has
the motherboard. been swapped from a different
motherboard. If so, replace the
BIOS chip with one from the
original motherboard.

3 If the problem persists, replace the

motherboard (see Motherboard
replacement overview on page 63).

No service dongle Motherboard replacement dongle is not

1 Turn off the Fiery Color Server and
attached after you replace the
attach the correct dongle.
motherboard and attempt to transfer
options to the new motherboard. 2 Restart the option and BIOS
transfer procedure (see
Transferring options and BIOS
information to the new
motherboard on page 71).

Network

If you suspect a network problem, consider the following:

• If the Fiery Color Server does not appear in the list of printers on the network, there may be another device on the network
with the same Ethernet hardware address.

• There may be conflicting network settings in Setup and on the customer’s workstation.

• Inappropriate Setup options may cause printing problems.

• Missing or incorrectly placed printer description files may cause application-specific printing errors.

For additional information, see Configuration and Setup, which is part of the user documentation set.
 Installation and Service Guide 128
Troubleshooting

Symptom Possible cause Suggested action

Unable to connect to the network, or One of the following:

1 If the problem persists, have the
neither LED on the 10/100/1000Mbps
• Network cable is connected to the network administrator check
network connector is lit.
wrong RJ-45 port Network Setup. To configure a
static IP address (if applicable for
• No cable/wrong type of cable is the customer site), work with the
connected to the network port network administrator as described
• Network cable or connection is faulty on Configuring a static IP address
for the Fiery Color Server on page
• Faulty network 27
• If the Fiery Color Server requires a 2 If the problem persists, make sure
static IP address (for example, in a that the network administrator has
non-DHCP network environment), it checked other devices on the
may need to be reconfigured. A static network.
IP address is deleted when system
software is reinstalled. If other devices are not functioning,
the problem may be with the
• System software is corrupted network.
• Network interface on the Fiery Color 3 If the problem persists, restore the
Servermotherboard is faulty backup, or reinstall the system
software (see Installing system
software on page 102).
Corrupt system software may cause
the system to hang.

4 If the rest of the network is

functioning properly and the
problem persists, replace the
motherboard (see Motherboard
replacement overview on page 63).
 Installation and Service Guide 129
Troubleshooting

Symptom Possible cause Suggested action

System starts up slowly (seems to hang) Possibly one of the following:

1 If the problem persists, ask the
and then displays one or more DHCP
• Network cable is connected to the network administrator to check
error messages on the Fiery
QuickTouch or on the monitor. wrong RJ-45 port Network Setup. To configure a
static IP address (if applicable for
No cable/wrong type of cable is
the customer site, as in a non-
connected to the network port
DHCP environment), work with the
• Network cable or connection is faulty network administrator as described
on Configuring a static IP address
• Network is faulty for the Fiery Color Server on page
• System searches for a nonexistent 27
DHCP server because DHCP is 2 If the problem persists, ask the
enabled by default on the Fiery Color network administrator to check
Server, but the customer’s network is other devices on the network.
not using DHCP
If other devices are not functioning,
• Ethernet interface on the Fiery Color the problem may be with the
Server motherboard is faulty network.
• System software is corrupted 3 If the problem persists, restore the
backup, or reinstall system software
(see Installing system software on
page 102).
Corrupt system software may cause
the system to hang.

4 If the rest of the network is

functioning properly and the
problem persists, replace the
motherboard (see Replacing the
motherboard on page 66).

Printing

Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a
Test Page to make sure that the printer itself does not need servicing or adjusting. See Printing Fiery Color Server pages on
page 35.

Test Page fails to print. Printer is not ready to print. Make sure that the printer is powered
on and ready to print.
 Installation and Service Guide 130
Troubleshooting

Symptom Possible cause Suggested action

A problem exists with the connection

1 If the problem persists:
between the Fiery Color Server and the
printer. • Recycle power on the printer.

• Recycle power on the Fiery Color

Server by shutting down through
the Functions menu, waiting 10
seconds, and then powering the
Fiery Color Server back on.

2 If the problem persists, replace the

printer interface cables and board.
See Printer interface board on page
62.

3 If the problem persists, you may

need to service the printer.

Fiery Color Server appears on the list of PostScript error

1 Make sure that Print to PostScript
printers on the customer’s workstation,
Error in Setup is set to Yes.
but certain jobs do not print.
2 Check for error messages on the
Fiery Color Server output.

An application problem
1 Print a job from a different
application to determine if the
problem is associated with a
particular application.

2 Make sure that the connection

between the Fiery Color Server and
the workstation is working by
downloading a Test Page from the
workstation or printing a simple
file, such as a text file.

3 Resend the problem file.

 Installation and Service Guide 131
Troubleshooting

Symptom Possible cause Suggested action

A print job stalls or stops after one or a Possibly one of the following:
1 Cancel the Fiery Color Server print
few pages.
• A PostScript or application error job.

• System software is corrupted 2 If this fails to clear the problem,

reboot the Fiery Color Server.

3 If the problem persists, choose the

Clear Server command from Fiery
Bar or Command WorkStation.

4 If the problem persists, restore the

backup, or reinstall system software
(see Installing system software on
page 102).
Corrupt system software may cause
the system to hang.

Missing, incorrect or faulty DIMMs, or

1 Power off the Fiery Color Server;
faulty DIMM connection
check for missing DIMMs and
reseat the DIMMs to remove any
oxidation on the connectors (see
DIMMs on page 73).

2 Verify memory amount on the

Configuration page.

3 If the problem persists after

replacing the DIMM, replace the
motherboard (see Replacing the
motherboard on page 66).

Print quality is poor. Possibly one of the following:

1 Print a Fiery Color Server Test Page.
• A file or application problem
2 If the quality of the Fiery Color
• A missing or outdated printer Server Test Page is good, the error
description file condition may be a file or
application problem.
• The application cannot find the
appropriate printer description file 3 Make sure that the appropriate
printer description file is installed.
• The system is out of calibration (For details, see Printing from
Windows, which is part of the user
documentation set.)

Color quality is not consistent Problem with the printer Test the printer and service, if
necessary (see the service
documentation that accompanies the
printer).
 Installation and Service Guide 132
Troubleshooting

Symptom Possible cause Suggested action

File or application problem

1 Print the Fiery Color Server Test
Page (see Printing Fiery Color
Server pages on page 35).

2 If the quality of the Test Page is

good, there may be a file or an
application problem.

Out of calibration or calibration

1 Recheck the printer interface cables
information/curves on the active
and connections at the back of Fiery
partition are corrupted.
Color Server and the printer (see
Connecting the Fiery Color Server
on page 22).

2 Reboot the Fiery Color Server.

3 Restore the backup, or reinstall

system software.

4 Replace the printer interface cables

one by one.

5 Replace the printer interface board

assembly.

6 Replace the motherboard.

If the user can print the Fiery Color Server Test Page but cannot print a job from a computer on the network, request that the
site administrator do the following:

• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.

• Activate the network and use it to communicate with other printers.

• Check the corrective actions listed in the user documentation.

• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway
address) match the settings used in the network.

Note: EPS file generation is not completely standardized among applications. Some users may encounter problems while
printing certain EPS files.

Troubleshooting information

You can create the following information:

• Job Error Report

• System Logs
 Installation and Service Guide 133
Troubleshooting

For the successful problem diagnosis, we recommend that you collect the Job Error Report, System Logs, and the
Printer Device Logs at the same time.
When Command WorkStation is not able to connect to Fiery, Fiery shows up the recovery page. The recovery page
will have the new option to download the System Log.
For the procedure of collecting the Printer device logs, see the service manual of the printer.

Job Error Report

Job Error Report contains the important troubleshooting information that the technical support personnel can use
to solve customer issues. When a user encounters a job error, system fault, or any unexpected output while printing
a job, the user can generate a report from Command WorkStation. The Job Error Report is a collection of job files,
logs, and server information in a zip file, and it is available from both macOS and Windows versions of Command
WorkStation.

Note: The error log entries are overwritten after a period of time. To ensure the error logs contain the relevant
information, create the job error report as soon as possible after the error is observed. Create the job error report
before rebooting the Fiery Color Server and if possible, before any additional print jobs are processed or printed.

Create a Job Error Report

1 In Command WorkStation, select a job in the Printed or Held list.

Only one job error report can be created at a time. If multiple jobs are selected in Job Center, the Create Error
Report button is not available.

2 If accessing from a Windows client computer, press Ctrl and right-click the job. If accessing from a Mac computer,
press Command + Control and right-click the job.

3 In the shortcut menu, click Create Error Report.

4 Enter information about the job error.

1 Enter any comments and additional details in the text field. The followings are recommended:

• Date and time error occurred.

• Observed error codes, if any.
• Description of expected result.
• Description of incorrect result.
• Steps for how error occurred.
• Frequency of error (such as single event, rarely, sometimes, frequently, always).
• Whether the error has occurred with more than one file.
• Whether the file selected for the report is the same file that had the error.
• Operating system version, if the print job was sent from a client computer.
• Version of Fiery Color Server user software installed.
• Description of any other actions performed on the Fiery Color Server during the same time period.
 Installation and Service Guide 134
Troubleshooting

2 Optional - To include the raster in the report, select Rasters.

The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed
size of the report. In this case, it may be useful to provide it separately.
3 Optional - To include color profiles in the report, select Color Profiles.
Color profiles can be useful to include if they are custom profiles and the print colors are incorrect.
4 Optional - To include the email log in the report, select Email log.
The email log can be useful to include if the file was submitted by email.
5 Optional - To include the native source file in the report, click Add +.
The native source file can be useful to include if the job does not process or print. However, it may exceed the
allowed size of the report. In this case, it may be useful to provide it separately.

5 Attach any additional related files to the report.

The job error report size can be up to 2 GB. If the selections and attachments result in a report larger than 2 GB,
the report must be reduced in order to be completed.

6 Optionally, if any print jobs are considered confidential, remove the job files before sending the zip file to
technical support.

7 Save the job error report.

Download the System Logs

The Fiery Color Server provides the ability to download system logs that can be sent to the technical support for
diagnostic purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job
files.
1 Start a web browser and access the Fiery Color Server by entering the server name or IP address of the Fiery
Color Server.

Note: If a message about an untrusted connection appears or you are asked whether you want to proceed, you
can safely ignore the message and proceed to access WebTools.

2 In WebTools, click the Configure tab.

3 Log on with Administrator privileges and click OK.

To log on with the Administrator privileges, use the administrator password set by the site administrator.

4 On the left side, choose Fiery Server > System Logs > Download.

5 Specify the location and save the system log file.

 Installation and Service Guide 135
Specifications

Specifications
This chapter provides an overview of Fiery Color Server features, specifications, and safety certifications.

Note: Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the
current parts list maintained by your authorized service/support center. Install the correct parts as directed by your
service/support center.

Hardware features

• Intel Core i7-8700, 6 cores, 3.20 GHz CPU (up to 4.6 GHz with Turbo Boost enabled)
• RAM: 16 GB (8 GB x2)
• 1 TB hard disk drives and one 256 GB solid state drive
• RJ-45 connectors for 10Mbps, 100Mbps, or 1000Mbps connectivity over twisted pair cable
• (Optional) ES-3000 Spectrophotometer
• (Optional) keyboard, monitor, and mouse

Physical specifications

• Operating Environment:
• Temperature: +10°C to 40°C
• Relative Humidity: 10% - 85% (non-condensing)
• Power Supply Rating: 100 - 240V, 50-60Hz, 3-6A
• Maximum power consumption: 350W (6A @100V)
• Typical power consumption: 100W (1A @ 100V)
• Dimensions (Depth x Width x Height):
• 46.36 cm (18.25 in.) x 52.71 cm (20.75 in.) x 23.50 cm (9.25 in.)
• Weight: 16.56 kg (36.5 lb.)
 Installation and Service Guide 136
Specifications

Networking and connectivity

The Fiery Color Server has the following networking features:

• Supports AppleTalk and TCP/IP protocols simultaneously

Note: AppleTalk is supported only for downloading fonts.
• RJ-45 Ethernet LAN port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection
Note: The latest user software must be installed onto all computers that print to the Fiery Color Server. Using
incompatible versions of the system and user software may result in system problems. For more information, see the
user documentation.

User software

For optimal performance, maintain current versions of the user software on every network computer used to print to
the Fiery Color Server. User software is installed over a network via WebTools.

Safety and emissions compliance

The Fiery Color Server is certified to meet the Restriction of Hazardous Substances Directive (RoHS). In addition, it
meets or surpasses the following government standards:

Safety approvals

• IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am 2:2013 and

EN60950-1: 2006+A11:2009+A12:2011+A1:2010+A2:2013
• IEC 62368-1:2014 (Second Edition) and EN 62368-1:2014 + A11:2017
• CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014
And CAN/CSA C22.2 No. 62368-1: 2014
• CCC – China
• NEMKO- N-Mark
• Morocco

EMI/EMC approvals

• FCC Title 47, Part 15 Subpart B

• Innovation, Science and Economic Development Canada (ISED), ICES-003
• VCCI-CISPR 32: 2016
• EN 55032: 2015
 Installation and Service Guide 137
Specifications

• EN61000-3-2: 2014
• EN61000-3-3: 2013 + A1:2019
• EN55035: 2017 + A11:2020
• AS/NZS CISPR 32: 2013
• EN62311: 2008
• CCC-China
• KC – Korea
• NEMKO – EMC – CoC
• BSMI – Taiwan
• Morocco
 Installation and Service Guide 138
Servicing the system with furniture

Servicing the system with furniture

This chapter describes how to remove the Fiery Color Server from the furniture to access internal components for
service.
For the assembly instruction on the Fiery NX Station, see the documentation provided with Fiery NX Station kit.

Procedures

If the Fiery Color Server is installed in the optional furniture, you need to remove it from the furniture before
performing most service procedures.

Figure 36: Fiery Color Server installed on the furniture

Remove the Fiery Color Server from the furniture

The NX Station is intended for use only with the Fiery Color Server. Use with other equipments may
result in instability causing injury.

To avoid injury, do not lift the Fiery Color Server without assistance.
 Installation and Service Guide 139
Servicing the system with furniture

1 Make sure the Fiery Color Server is powered off and all the cables are removed from the back of the Fiery Color
Server.
2 Open the back door of the NX Station and remove all the cables from the connector panel of the Fiery Color
Server
3 Pull the server tray of the NX Station out of the stand.

Replace the Fiery Color Server in the furniture

To avoid injury, do not lift the Fiery Color Server without assistance.

1 Make sure that all the chassis panels are attached.

2 Lift the Fiery Color Server and place it on the server tray.
3 Slide the tray into the stand.
4 Reconnect all the cables.