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Associate Technical Support-JD

Tesco Bengaluru is focused on creating a sustainable competitive advantage through standardised processes, cost savings, and technological solutions, enhancing the experience for customers and colleagues. The company emphasizes a culture of continuous improvement and inclusion, aiming to build a collaborative workplace that values diversity. The job role involves operational improvements, handling calls, and ensuring efficient job allocation while adhering to the company's code of conduct.

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Shreeya Rao
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11 views2 pages

Associate Technical Support-JD

Tesco Bengaluru is focused on creating a sustainable competitive advantage through standardised processes, cost savings, and technological solutions, enhancing the experience for customers and colleagues. The company emphasizes a culture of continuous improvement and inclusion, aiming to build a collaborative workplace that values diversity. The job role involves operational improvements, handling calls, and ensuring efficient job allocation while adhering to the company's code of conduct.

Uploaded by

Shreeya Rao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Company Description

Tesco Bengaluru

We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by


standardising processes, delivering cost savings, enabling agility, providing cutting-edge
technological solutions and empowering our colleagues to do ever more for our customers.
With cross-functional expertise in Global Business Services and Retail Technology &
Engineering, a wide network of teams and strong governance we reduce complexity thereby
offering high quality services for our customers. Tesco Bengaluru, established in 2004 to
enable standardisation and build centralised capabilities and competencies, makes the
experience better for our millions of customers worldwide and simpler for over 4,40,000
colleagues.

At Tesco Business Solutions, we have a mission to simplify, scale & partner to serve our
customers, colleagues and suppliers through a best-in-class intelligent Business Services
model. We do this by building a world class business services model by executing services
model framework right at the heart of everything we do for our worldwide customers. The key
objective is to implement and execute service model across all our functions and markets
consistently. The ethos of business services is to, free-up our colleagues from a regular
manual operational work. We use cognitive technology to augment our key decision making.
We also built a Continuous Improvement (CI) culture across functions to drive bottom-up
business efficiencies by optimising processes. Business services colleagues need to act as a
business partner with our group stakeholders to build a collaborative partnership driving
continuous improvement across markets and functions to lead the best customer experience
by serving our shoppers a little better every day.

At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with
respect; by valuing individuality and uniqueness we create a sense of belonging.

Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values:
we treat people how they want to be treated. We always want our colleagues to feel they can
be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate
the cultures, personalities and preferences of our colleagues, who in turn help to build the
success of our business and reflect the diversity of the communities we serve.

Job Description

• Following our Business Code of Conduct and always acting with integrity and due diligence
• Identifying operational improvement and finding solutions by applying CI tools and
techniques
• Handle Inbound/ Outbound Calls within the critical metrics
• Knows and applies fundamental work theories/ concepts/ processes in own areas of work
• To Probe, Triage and Dispatch Jobs for the Stores, Allocate the right man with the right skill

1
at the right time
• Responds with appropriate levels of urgency to situations that require quick response or
turnaround
• Ability to the analyze the root cause and handle 1st level issues
• Ability to make informed and timely decisions

Qualifications

- Any Graduate (Preference of Mech. Engg.)


- Basic MS Office – Excel
- Speed and Accuracy
- Active Listening
- English Speaking, Reading and Writing
- Logical Thinking

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