Salesforce Developer Interview Preparation Guide

Introduction

This guide is tailored to the resume of a Salesforce Developer with over

7 years of experience in Salesforce CRM, specializing in configuration,
development, and system design. It covers Sales Cloud, Service Cloud,
Lightning Platform, Visualforce Pages, Apex Classes, Triggers, and
Dashboards, as well as REST API integrations, data migration, and Agile
Scrum methodologies. The guide includes 150+ questions and answers
across technical, project, and HR aspects, categorized into basic,
intermediate, and advanced levels to help you learn Salesforce concepts
and prepare for your interview.

Section 1: Technical Aspect

This section focuses on Salesforce concepts, tools, and methodologies

listed in your resume, including Apex, Visualforce, Lightning, REST API,
and more.

Basic Level Questions (1–50)

1. What is Salesforce, and what is its primary function?

Answer: Salesforce is a cloud-based CRM (Customer Relationship
Management) platform that helps businesses manage customer
interactions, sales, marketing, and service processes. Its primary
function is to centralize customer data, automate workflows, and
provide insights through reports and dashboards to drive business
growth.
2. What are the different clouds in Salesforce?
Answer: Salesforce offers several clouds, including Sales Cloud (for
sales automation), Service Cloud (for customer support),
Marketing Cloud (for marketing campaigns), Commerce Cloud (for
e-commerce), and Community Cloud (for collaboration). Your
resume highlights expertise in Sales Cloud and Service Cloud.
3. What is the difference between Salesforce Classic and Lightning?
Answer: Salesforce Classic is the original interface with a more
traditional UI, while Lightning is a modern, component-based
framework with a dynamic, responsive UI. Lightning supports
 Lightning Web Components (LWC) and offers better performance
and customization.
4. What is an Apex Class in Salesforce?
Answer: An Apex Class is a blueprint for creating objects in
Salesforce. It contains variables, methods, and constructors to
define the behavior and logic of custom applications. For example,
you might use an Apex Class to handle business logic for a trigger.
5. What is a Trigger in Salesforce?
Answer: A Trigger is a piece of Apex code that executes before or
after specific database events, such as insert, update, delete, or
undelete, on a Salesforce object. For example, a trigger can
update related records after a new record is inserted.
6. What is Visualforce in Salesforce?
Answer: Visualforce is a framework that allows developers to
create custom user interfaces in Salesforce using a markup
language similar to HTML. It’s used to build custom pages, like a
dashboard, that can interact with Apex controllers.
7. What is the role of a Governor Limit in Salesforce?
Answer: Governor Limits are runtime limits enforced by Salesforce
to ensure efficient use of shared resources in a multi-tenant
environment. Examples include limits on SOQL queries (100 per
transaction) and DML statements (150 per transaction).
8. What is a SOQL query, and how is it different from SQL?
Answer: SOQL (Salesforce Object Query Language) is used to
query Salesforce data, similar to SQL but designed for Salesforce
objects. Unlike SQL, SOQL doesn’t support joins in the traditional
sense but uses relationship fields to traverse related objects.
9. What is a Salesforce Object?
Answer: A Salesforce Object is a database table that stores data.
There are Standard Objects (e.g., Account, Contact) and Custom
Objects (created by developers to store specific data, like a
custom “Invoice” object).
10. What is the difference between a Role and a Profile in Salesforce?
Answer: A Profile defines a user’s permissions, like object-level
access and field-level security, while a Role determines data
visibility in the hierarchy, such as which records a user can see
based on their position.
11. What is a Workflow Rule in Salesforce?
Answer: A Workflow Rule automates actions like sending emails,
updating fields, or creating tasks when certain conditions are met.
 For example, a workflow can email a manager when a deal
exceeds $10,000.
12. What is the purpose of Process Builder?
Answer: Process Builder is a point-and-click tool to automate
business processes. It can create records, update related records,
or invoke Apex, offering more flexibility than Workflow Rules.
13. What is a Lightning Component?
Answer: A Lightning Component is a reusable building block in the
Lightning Framework, consisting of markup (HTML), JavaScript,
and Apex to create dynamic, responsive UI elements.
14. What is the difference between a Tab and a Page Layout in
Salesforce?
Answer: A Tab provides access to an object or app in the UI, while
a Page Layout controls the arrangement of fields, buttons, and
related lists on a record detail page.
15. What is a Sandbox in Salesforce?
Answer: A Sandbox is a testing environment that replicates the
production org for development, testing, and training without
affecting live data.
16. What is Data Loader in Salesforce?
Answer: Data Loader is a tool used to bulk import, export, update,
or delete Salesforce records. It supports CSV files and is useful for
data migration tasks, as mentioned in your resume.
17. What is a Report in Salesforce?
Answer: A Report is a tool to summarize and analyze Salesforce
data, displayed in rows and columns. It can be used to track sales
performance or case resolution times.
18. What is a Dashboard in Salesforce?
Answer: A Dashboard provides a visual representation of data
from multiple reports, using charts, graphs, and gauges, to give
actionable business insights. Your resume mentions creating
dashboards.
19. What is the difference between a Lookup and a Master-Detail
relationship?
Answer: A Lookup relationship links two objects loosely (optional),
while a Master-Detail relationship is a tighter link where the child
record depends on the parent (mandatory), and deleting the
parent deletes the child.
20. What is the purpose of the Sharing Rules in Salesforce?
Answer: Sharing Rules extend data access beyond the role
 hierarchy, allowing users to share records with other users, roles,
or groups based on criteria or ownership.
21. What is a Custom Object in Salesforce?
Answer: A Custom Object is a user-defined object to store data
specific to a business need, like a “Project” object to track project
details, as noted in your experience with custom objects.
22. What is the difference between a Standard and a Custom Field?
Answer: A Standard Field is pre-built by Salesforce (e.g., Name on
Account), while a Custom Field is created by the user to store
additional data (e.g., a “Discount” field).
23. What is an Apex Trigger’s execution context?
Answer: The execution context determines when a trigger runs—
either “before” (before the record is saved) or “after” (after the
record is saved) events like insert, update, or delete.
24. What is the use of the @isTest annotation in Apex?
Answer: The @isTest annotation marks a class or method as a test,
ensuring it doesn’t count against Governor Limits and is used to
test Apex code functionality.
25. What is a Batch Apex in Salesforce?
Answer: Batch Apex processes large datasets in smaller batches to
avoid Governor Limits, useful for tasks like updating millions of
records, as mentioned in your VeriFone FSL project.
26. What is the difference between a Trigger and a Workflow?
Answer: A Trigger uses Apex code for complex logic and can
handle before/after events, while a Workflow is a point-and-click
tool for simpler automation like field updates or emails.
27. What is the purpose of the Force.com platform?
Answer: Force.com is Salesforce’s PaaS (Platform as a Service) for
building and deploying custom applications using Apex,
Visualforce, and other tools, as listed in your technical skills.
28. What is a Queue in Salesforce?
Answer: A Queue is a group of users who can own records, often
used in case management to distribute workload, like assigning
cases to a support team.
29. What is the purpose of the Schema Builder?
Answer: Schema Builder is a visual tool to create and modify
custom objects, fields, and relationships, providing a diagram of
the org’s data model.
30. What is the difference between a List View and a Report?
Answer: A List View displays records of a single object with filters
 (e.g., “My Open Cases”), while a Report provides summarized data
across objects with grouping and calculations.
31. What is a Permission Set in Salesforce?
Answer: A Permission Set grants additional access to users
without changing their profile, such as giving a user access to a
specific app or object.
32. What is the role of the AppExchange in Salesforce?
Answer: AppExchange is Salesforce’s marketplace for installing
pre-built apps, components, and solutions to extend Salesforce
functionality, like adding a payment gateway.
33. What is a Roll-Up Summary Field?
Answer: A Roll-Up Summary Field calculates values (e.g., sum,
count) from child records in a Master-Detail relationship and
displays the result on the parent record.
34. What is the difference between a Formula Field and a Validation
Rule?
Answer: A Formula Field calculates a value based on other fields
(e.g., total price), while a Validation Rule enforces data quality by
preventing invalid data entry (e.g., requiring a field).
35. What is the purpose of the Data Import Wizard?
Answer: The Data Import Wizard is a browser-based tool to import
data into standard and custom objects, with a simpler interface
than Data Loader for smaller datasets.
36. What is a Chatter in Salesforce?
Answer: Chatter is a collaboration tool in Salesforce for sharing
updates, files, and feedback, enabling team communication within
the platform.
37. What is the difference between a Static and a Dynamic
Dashboard?
Answer: A Static Dashboard shows data for a specific user, while a
Dynamic Dashboard adjusts data based on the logged-in user’s
permissions and role.
38. What is the purpose of the Apex Test Class?
Answer: An Apex Test Class ensures code functionality by
simulating scenarios, achieving at least 75% code coverage
required for deployment to production.
39. What is a Record Type in Salesforce?
Answer: A Record Type allows different business processes, page
layouts, and picklist values for the same object, like having
“Residential” and “Commercial” account types.
40. What is the difference between a Public Group and a Queue?
Answer: A Public Group is a set of users for sharing or
collaboration, while a Queue assigns records to a group of users
for workload distribution.
41. What is the purpose of the Apex Sharing Reason?
Answer: Apex Sharing Reasons document why a record is shared
manually via Apex, making it easier to track and manage sharing
logic.
42. What is the difference between a Standard Controller and a
Custom Controller?
Answer: A Standard Controller provides default CRUD functionality
for a Salesforce object, while a Custom Controller uses Apex to
define custom logic for a Visualforce page.
43. What is the purpose of the with sharing keyword in Apex?
Answer: The with sharing keyword enforces the user’s sharing
rules in an Apex class, ensuring users only access records they
have permission to see.
44. What is a Field Dependency in Salesforce?
Answer: A Field Dependency links two picklist fields, where the
values of the dependent field depend on the controlling field’s
selection (e.g., selecting a country filters cities).
45. What is the purpose of the Apex REST API?
Answer: The Apex REST API allows external systems to interact
with Salesforce data via RESTful services, enabling integrations like
those mentioned in your resume.
46. What is the difference between a Page Reference and a URL in
Visualforce?
Answer: A Page Reference is an Apex object used to redirect to
another page programmatically, while a URL is a direct link to a
page or resource.
47. What is the purpose of the Approval Process in Salesforce?
Answer: An Approval Process automates multi-step approval
workflows, like approving a discount on an opportunity, with steps
for submission, approval, and rejection.
48. What is the difference between a Trigger and a Process Builder?
Answer: A Trigger uses Apex for complex logic and handles
before/after events, while Process Builder is a point-and-click tool
for simpler automation across multiple objects.
49. What is the purpose of the Developer Console in Salesforce?
Answer: The Developer Console is a tool for writing, debugging,
 and testing Apex code, SOQL queries, and logs, useful for
development tasks.
50. What is the difference between a Custom Label and a Custom
Setting?
Answer: A Custom Label stores translatable text for UI elements,
while a Custom Setting stores reusable configuration data, like API
keys, accessible in Apex.

Intermediate Level Questions (51–100)

1. How do you handle bulkification in Apex Triggers?

Answer: Bulkification ensures a trigger handles multiple records
efficiently. Use collections like Lists or Maps to process records in
bulk, avoiding SOQL or DML inside loops to stay within Governor
Limits.
2. What are the best practices for writing Apex Test Classes?
Answer: Best practices include achieving 75%+ code coverage,
testing both positive and negative scenarios, using Test.startTest()
and Test.stopTest() to manage limits, and creating test data with
@TestSetup.
3. How do you debug an Apex Trigger that’s not working as
expected?
Answer: Use the Developer Console to check debug logs, add
System.debug statements in the trigger, and verify the trigger’s
firing conditions and logic. Also, ensure test classes cover all
scenarios.
4. What is the difference between a before and after trigger?
Answer: A before trigger runs before the record is saved, allowing
field updates without DML, while an after trigger runs after the
record is saved, useful for operations like creating related records.
5. How do you prevent recursive triggers in Salesforce?
Answer: Use a static Boolean variable in a helper class to track if
the trigger has already run, e.g., if(!HelperClass.hasRun)
{ HelperClass.hasRun = true; // trigger logic }.
6. What is the purpose of the @future annotation in Apex?
Answer: The @future annotation runs a method asynchronously,
useful for long-running operations like callouts, bypassing
synchronous Governor Limits but with its own limits (e.g., 50
@future calls per transaction).
7. How do you perform a callout from Apex to an external system?
Answer: Use the Http class to make a callout. Define the endpoint,
 method (GET/POST), headers, and body, then use HttpRequest
and HttpResponse to send and receive data. Ensure the endpoint
is added to Remote Site Settings.
8. What is the difference between a Lightning Component and a
Lightning Web Component (LWC)?
Answer: Lightning Components (Aura) use a proprietary
framework, while LWCs use modern web standards (HTML,
JavaScript). LWCs are faster, lighter, and align with web
development trends, as mentioned in your resume.
9. How do you handle exceptions in Apex?
Answer: Use try-catch blocks to handle exceptions. For example,
try { insert record; } catch (DmlException e) { System.debug('Error:
' + e.getMessage()); }. Custom exceptions can be thrown using
throw new MyException('Error');.
10. What is the purpose of the Database.Stateful interface in Batch
Apex?
Answer: Database.Stateful maintains state across batch
executions, allowing variables to persist between the execute()
method calls, useful for aggregating results.
11. How do you optimize a SOQL query to avoid Governor Limits?
Answer: Use selective filters (e.g., indexed fields like Id), avoid
querying inside loops, limit the number of records with LIMIT, and
use relationship queries to reduce the number of queries.
12. What is the difference between a Queueable Apex and a Batch
Apex?
Answer: Queueable Apex runs a single job asynchronously with
chaining support, while Batch Apex processes large datasets in
batches, suitable for millions of records, as in your VeriFone
project.
13. How do you implement a REST API in Apex?
Answer: Use the @RestResource annotation to expose an Apex
class as a REST endpoint. Define methods with @HttpGet,
@HttpPost, etc., to handle requests, and use
RestRequest/RestResponse to process data.
14. What is the difference between a Custom Controller and a
Controller Extension in Visualforce?
Answer: A Custom Controller is a standalone Apex class for a
Visualforce page, while a Controller Extension extends a Standard
Controller’s functionality with custom logic.
15. How do you migrate data between Salesforce orgs?
Answer: Use tools like Data Loader or Data Import Wizard for
smaller datasets. For larger migrations, as in your experience, use
ETL tools or write Apex scripts to extract, transform, and load data.
16. What is the purpose of the Lightning Data Service (LDS)?
Answer: LDS provides a standard way to perform CRUD operations
in Lightning Components without Apex, caching data to improve
performance and reduce server calls.
17. How do you secure a Salesforce org?
Answer: Use Profiles and Permission Sets for access control,
Sharing Rules for data visibility, Two-Factor Authentication (2FA),
and Session Settings to limit IP ranges and login hours.
18. What is the difference between a Validation Rule and a Trigger
for data validation?
Answer: A Validation Rule uses a formula to prevent invalid data
entry declaratively, while a Trigger uses Apex for complex
validation logic, often involving related records.
19. How do you create a dynamic SOQL query in Apex?
Answer: Use string concatenation or Database.query() to build a
dynamic query, e.g., String query = 'SELECT Id FROM Account
WHERE Name = :accName'; List<Account> accs =
Database.query(query);.
20. What is the purpose of the @AuraEnabled annotation in Apex?
Answer: @AuraEnabled exposes Apex methods to Lightning
Components, allowing client-side JavaScript to call server-side
logic, as used in your Lightning development.
21. How do you handle large data volumes in Visualforce?
Answer: Use pagination with StandardSetController or custom
Apex to limit records per page, and enable readOnly mode to
increase the query limit to 1 million rows.
22. What is the difference between a Flow and a Process Builder?
Answer: Process Builder is a simpler automation tool for linear
processes, while Flow (Lightning Flow) offers more complex,
interactive automation with user input and branching logic.
23. How do you test a Batch Apex class?
Answer: Write a test class that creates test data, calls the Batch
Apex using Database.executeBatch(), and uses
Test.startTest()/Test.stopTest() to simulate the batch process.
Verify results with assertions.
24. What is the purpose of the External ID field in Salesforce?
Answer: An External ID is a unique identifier for integrating with
external systems, used during data imports to upsert records
without duplicates, as in your data migration tasks.
25. How do you implement Single Sign-On (SSO) in Salesforce?
Answer: Configure SSO using SAML or OAuth. Set up an Identity
Provider (IdP), configure Salesforce as a Service Provider, and map
user attributes for seamless login.
26. What is the difference between a Managed and an Unmanaged
Package?
Answer: A Managed Package is a locked, upgradeable app from
AppExchange, while an Unmanaged Package is editable and used
for sharing customizations without upgrade support.
27. How do you schedule an Apex job in Salesforce?
Answer: Implement the Schedulable interface in an Apex class,
then schedule it using System.schedule() or via the UI under “Apex
Classes > Schedule Apex.”
28. What is the purpose of the Lightning Message Service (LMS)?
Answer: LMS enables communication between Lightning
Components, Visualforce pages, and LWCs in the same app by
publishing and subscribing to messages.
29. How do you handle governor limits in a Visualforce page?
Answer: Use pagination to limit records, avoid SOQL/DML in
getters, and use transient variables to reduce view state size,
ensuring the page stays within limits.
30. What is the difference between a Global and a Public method in
Apex?
Answer: A Global method is accessible outside the namespace
(e.g., in managed packages), while a Public method is accessible
only within the same namespace.
31. How do you create a custom metadata type in Salesforce?
Answer: Go to Setup > Custom Metadata Types, create a new type,
define fields, and add records. Use it in Apex with SOQL, e.g.,
My_Metadata__mdt.getInstance('Setting');.
32. What is the purpose of the Continuation class in Apex?
Answer: The Continuation class handles asynchronous callouts in
Visualforce, allowing long-running requests without blocking the
UI, improving user experience.
33. How do you implement a Master-Detail relationship in Apex?
Answer: Master-Detail relationships are defined declaratively, but
 in Apex, you can create child records by setting the Master-Detail
field, e.g., childObj.MasterField__c = parentId; insert childObj;.
34. What is the difference between a Static Resource and a
Document in Salesforce?
Answer: A Static Resource stores files (e.g., JavaScript, CSS) for use
in Visualforce or Lightning, while a Document stores files in a
folder for general access, with less control.
35. How do you use the Data Category in Salesforce?
Answer: Data Categories organize Knowledge articles into a
hierarchy (e.g., Product > Laptops). Assign categories to articles
and use them in SOQL to filter Knowledge search results.
36. What is the purpose of the @RemoteAction annotation in Apex?
Answer: @RemoteAction allows JavaScript in Visualforce to call
Apex methods directly, enabling client-side logic to interact with
the server, e.g., for real-time updates.
37. How do you implement a custom email template in Salesforce?
Answer: Create an Email Template in Setup, use merge fields (e.g.,
{!Account.Name}) to personalize, and send it via Apex using
Messaging.SingleEmailMessage.
38. What is the difference between a Clone and a Deep Clone in
Salesforce?
Answer: Clone copies a record without related records, while
Deep Clone (via Apex) copies the record and its related records,
preserving the hierarchy.
39. How do you create a custom setting in Salesforce?
Answer: Go to Setup > Custom Settings, create a new setting (List
or Hierarchy), define fields, and access it in Apex, e.g.,
My_Setting__c.getOrgDefaults();.
40. What is the purpose of the Platform Event in Salesforce?
Answer: Platform Events enable event-driven architecture,
allowing real-time communication between Salesforce and
external systems or within Salesforce using a publish-subscribe
model.
41. How do you optimize a Visualforce page for performance?
Answer: Minimize view state by using transient variables, avoid
complex logic in getters, use pagination, and enable caching for
static resources.
42. What is the difference between a Flow and an Apex Trigger?
Answer: A Flow is a declarative tool for automation with user
 interaction, while an Apex Trigger is code-based, handling
complex logic for database events.
43. How do you implement a dependent picklist in Salesforce?
Answer: Create a controlling picklist field and a dependent picklist
field, then define the dependency in Setup > Object Manager >
Fields & Relationships > Field Dependencies.
44. What is the purpose of the Change Data Capture (CDC) in
Salesforce?
Answer: CDC captures changes to Salesforce records (create,
update, delete) and publishes them as events, enabling real-time
integration with external systems.
45. How do you handle a large dataset in Batch Apex?
Answer: Use Database.QueryLocator in the start() method to fetch
records, process them in batches in execute(), and handle results
in finish(). Adjust batch size to optimize performance.
46. What is the difference between a Global Picklist and a Standard
Picklist?
Answer: A Global Picklist (Picklist Value Set) is reusable across
multiple objects, while a Standard Picklist is specific to one field
on one object.
47. How do you create a custom tab in Salesforce?
Answer: Go to Setup > Tabs > Custom Tabs, select the object or
app, choose a tab style, and assign it to profiles for visibility.
48. What is the purpose of the Omni-Channel in Salesforce?
Answer: Omni-Channel routes work items (e.g., cases, leads) to
agents based on availability and skills, improving workload
distribution in Service Cloud, as in your Ritz-Carlton project.
49. How do you implement a trigger on a custom object?
Answer: Write an Apex Trigger, e.g., trigger MyTrigger on
Custom__c (before insert) { for(Custom__c c : Trigger.new)
{ c.Field__c = 'Value'; } }, and test it with a test class.
50. What is the difference between a Profile and a Permission Set
Group?
Answer: A Profile defines baseline permissions, while a Permission
Set Group combines multiple Permission Sets to grant modular
access, simplifying user management.

Advanced Level Questions (101–120)

1. How do you implement a trigger to prevent duplicate records?

Answer: Use a Map to track existing records, compare with
 Trigger.new, and add errors if duplicates are found, e.g.,
Map<String, Account> existing = new Map<String,
Account>([SELECT Name FROM Account]); for(Account a :
Trigger.new) { if(existing.containsKey(a.Name))
a.addError('Duplicate found'); }.
2. What is the difference between a Locker Service and Lightning
Web Security (LWS)?
Answer: Locker Service enforces strict security in Aura
Components, restricting DOM access, while LWS (for LWCs)
provides a more modern, relaxed security model with better
performance.
3. How do you handle a complex integration using REST API and
middleware?
Answer: Use Named Credentials for authentication, make callouts
via Apex Http class, and process responses. Middleware (e.g.,
MuleSoft) can transform data and handle orchestration between
systems.
4. What is the purpose of the Big Object in Salesforce?
Answer: Big Objects store massive datasets (billions of records) for
archiving or analytics, accessed via Async SOQL or Apex, ideal for
historical data storage.
5. How do you implement a custom Lightning Component for file
upload?
Answer: Create an LWC with lightning-file-upload, handle the
uploadfinished event in JavaScript, and use Apex to process the
file (e.g., store as ContentVersion), ensuring proper security.
6. What is the difference between a Trigger Framework and a
Helper Class?
Answer: A Trigger Framework standardizes trigger logic with a
dispatcher pattern for scalability, while a Helper Class contains
reusable logic called by triggers or other classes.
7. How do you optimize a Batch Apex job for performance?
Answer: Use a smaller batch size (e.g., 200), index fields in SOQL
queries, minimize DML operations, and use Database.Stateful only
when necessary to reduce memory usage.
8. What is the purpose of the EventBus in Salesforce?
Answer: EventBus publishes and subscribes to Platform Events or
Change Data Capture events, enabling decoupled, real-time
communication between components or external systems.
9. How do you implement a custom search in Lightning Web
Components?
Answer: Create an LWC with an input field, use a debounced
JavaScript handler to call an Apex method with a SOQL query, and
display results in a datatable component.
10. What is the difference between a Custom Metadata Type and a
Custom Object?
Answer: Custom Metadata Types store configuration data, are
deployable, and don’t count against data storage limits, while
Custom Objects store business data and are subject to limits.
11. How do you handle a multi-language app in Salesforce?
Answer: Use Custom Labels for translatable text, Translation
Workbench to manage translations, and set the user’s language in
their profile to display the correct language.
12. What is the purpose of the Streaming API in Salesforce?
Answer: Streaming API pushes real-time updates to clients via a
cometD subscription, useful for notifications, like updating a
dashboard when a record changes.
13. How do you implement a custom approval process in Apex?
Answer: Use Approval.lock() and Approval.unlock() to manage
record locking, and create a ProcessInstance record via Apex to
submit, approve, or reject programmatically.
14. What is the difference between a Platform Cache and a Session
Cache?
Answer: Platform Cache stores data across sessions for all users
(e.g., Org Cache), while Session Cache stores data for a single user
session, improving performance for frequent queries.
15. How do you migrate a Visualforce page to Lightning Web
Components?
Answer: Rewrite the UI using LWC (HTML, JavaScript), move Apex
logic to a controller class, and use lightning-*-tag components to
replicate Visualforce functionality, ensuring Aura compatibility if
needed.
16. What is the purpose of the Durable Streaming in Salesforce?
Answer: Durable Streaming ensures clients don’t miss events by
replaying them using a replayId, useful for reliable event
processing in Streaming API or Platform Events.
17. How do you implement a custom dashboard in Lightning?
Answer: Create an LWC with lightning-chart components, fetch
 data via Apex using SOQL, and use Chart.js or Salesforce’s Einstein
Analytics for advanced visualizations.
18. What is the difference between a Connected App and a Canvas
App?
Answer: A Connected App integrates external apps via OAuth or
SAML for SSO, while a Canvas App embeds an external app’s UI
within Salesforce using an iframe.
19. How do you handle a complex data migration with dependencies?
Answer: Map dependencies (e.g., parent-child relationships), use
External IDs to upsert records, stage data in batches, and validate
post-migration with reports, as in your experience.
20. What is the purpose of the Salesforce Inspector tool?
Answer: Salesforce Inspector is a Chrome extension for admins
and developers to inspect records, export data, and debug
metadata, enhancing productivity during development.

Section 2: Project Aspect

This section focuses on the projects listed in your resume: VeriFone FSL,
Ritz-Carlton Yacht Collection (RCYC), and Estee Lauder Companies,
covering your role, challenges, and outcomes.

Basic Level Questions (121–135)

1. What was your role in the VeriFone FSL project?

Answer: I led a team of 14 to implement Field Service Lightning
solutions, managing custom objects, LWC, REST API integrations,
and Service Appointments for efficient service processes.
2. What was the main goal of the VeriFone FSL project?
Answer: The goal was to streamline field service operations for
VeriFone by implementing FSL, integrating with Amazon systems,
and processing records with Batch Apex for efficiency.
3. What technologies did you use in the VeriFone FSL project?
Answer: I used Field Service Lightning, Lightning Web Components,
REST API, Batch Apex, and triggers to build and integrate the
solution.
4. What was your role in the Ritz-Carlton Yacht Collection project?
Answer: I led a team of 11 to implement Sales and Service Cloud
 solutions, creating custom objects, fields, and LWC components to
support file management and opportunity tracking.
5. What was the purpose of the dashboards in the RCYC project?
Answer: The dashboards provided insights into opportunity
tracking and service performance, helping stakeholders monitor
sales and support metrics in real-time.
6. What challenges did you face in the RCYC project?
Answer: Managing file uploads and ensuring scalability for custom
objects was challenging. I used triggers and LWC to streamline file
management and optimize performance.
7. What was your role in the Estee Lauder Companies project?
Answer: I led a team of 12 to design custom objects and fields,
using Batch Apex and Schedule-Triggered Flows to support
cosmetic business processes.
8. What was the main outcome of the Estee Lauder project?
Answer: We improved data integrity and business efficiency by
automating processes with Batch Apex and Schedule-Triggered
Flows, ensuring accurate customer data management.
9. What automation tools did you use in the Estee Lauder project?
Answer: I used Batch Apex for processing large datasets and
Schedule-Triggered Flows to automate business processes like
customer data updates.
10. How did you ensure data integrity in the Estee Lauder project?
Answer: I implemented Record-Triggered and Schedule-Triggered
Flows to validate and update data automatically, ensuring
consistency and accuracy.
11. What was the team size you managed in the VeriFone project,
and how did you coordinate?
Answer: I managed a team of 14, coordinating through Agile
Scrum methodologies with daily standups, sprint planning, and
JIRA for task tracking.
12. What was the benefit of using Batch Apex in the VeriFone
project?
Answer: Batch Apex allowed us to process large datasets
efficiently, avoiding Governor Limits and ensuring seamless
integration with Amazon systems.
13. How did you collaborate with cross-functional teams in the RCYC
project?
Answer: I worked with sales and support teams to gather
 requirements, using Agile Scrum to align development with
business needs and deliver iteratively.
14. What was the purpose of the custom objects in the Estee Lauder
project?
Answer: Custom objects stored cosmetic product data and
customer interactions, enabling tailored business processes and
reporting.
15. How did you ensure user adoption in the RCYC project?
Answer: I created intuitive LWC components and dashboards,
conducted training sessions, and gathered feedback to ensure the
solution met user needs.

Intermediate Level Questions (136–150)

1. How did you handle large data volumes in the VeriFone FSL
project?
Answer: I used Batch Apex to process records in chunks, optimized
SOQL queries with selective filters, and indexed fields to improve
performance during integration with Amazon systems.
2. What was the most complex part of the RCYC project, and how
did you address it?
Answer: File management with triggers was complex due to
scalability issues. I implemented custom LWC components for file
uploads and used triggers to automate file-related workflows.
3. How did you ensure scalability in the Estee Lauder project?
Answer: I designed custom objects with scalable relationships,
used Batch Apex for data processing, and implemented Schedule-
Triggered Flows to handle growing data volumes.
4. What integration challenges did you face in the VeriFone project?
Answer: Integrating with Amazon systems required handling large
datasets and ensuring data consistency. I used REST API callouts
and Batch Apex to manage the integration efficiently.
5. How did you manage stakeholder expectations in the RCYC
project?
Answer: I conducted regular sprint reviews, provided dashboard
demos, and incorporated feedback to align the solution with
stakeholder goals for sales and service tracking.
6. What was the impact of the Estee Lauder project on business
processes?
Answer: The project automated customer data management,
 reducing manual effort by 30% and improving data accuracy with
Schedule-Triggered Flows and Batch Apex.
7. How did you handle errors in the VeriFone project’s REST API
integration?
Answer: I implemented try-catch blocks in Apex callouts, logged
errors using Platform Events, and set up email alerts to notify
admins of integration failures.
8. What testing strategies did you use in the RCYC project?
Answer: I wrote Apex Test Classes for triggers and LWC, achieving
85% code coverage, and performed user acceptance testing (UAT)
with the support team to validate functionality.
9. How did you optimize the dashboards in the Estee Lauder project?
Answer: I used efficient SOQL queries to fetch data, created
dynamic dashboards for role-based access, and minimized report
complexity to ensure fast loading times.
10. What was the role of Agile Scrum in the VeriFone project?
Answer: Agile Scrum enabled iterative development with sprints,
daily standups, and backlog grooming, ensuring the team
delivered incremental value and met deadlines.
11. How did you handle a conflict in the RCYC project team?
Answer: I mediated a disagreement over feature prioritization by
facilitating a discussion, aligning on business goals, and adjusting
the sprint plan to balance workloads.
12. What security measures did you implement in the Estee Lauder
project?
Answer: I used Profiles and Sharing Rules to restrict data access,
implemented field-level security on custom objects, and enabled
audit trails to monitor changes.
13. How did you ensure the VeriFone project met performance
requirements?
Answer: I optimized Batch Apex jobs with smaller batch sizes, used
indexes for SOQL queries, and monitored performance with debug
logs to stay within Governor Limits.
14. What was the user feedback process in the RCYC project?
Answer: I conducted feedback sessions after each sprint, used
Chatter to gather input, and iterated on LWC components to
address usability concerns raised by the team.
15. How did you document the Estee Lauder project for future
reference?
Answer: I created detailed documentation in Confluence, including
 data models, flow diagrams, and Apex code comments, ensuring
the team could maintain and extend the solution.

Advanced Level Questions (151–165)

1. How did you design the data model for the VeriFone FSL project?
Answer: I used Schema Builder to create custom objects for
service appointments and work orders, established Master-Detail
relationships for data integrity, and indexed fields for
performance.
2. What was the most complex automation in the RCYC project,
and how did you implement it?
Answer: Automating file uploads with triggers was complex. I used
Record-Triggered Flows to initiate the process and Apex to handle
file metadata, ensuring scalability with Batch Apex.
3. How did you handle a performance bottleneck in the Estee
Lauder project?
Answer: A slow Batch Apex job was identified via debug logs. I
reduced the batch size, optimized SOQL queries, and used
Platform Cache to store frequently accessed data, improving
runtime by 40%.
4. What was the most challenging integration in the VeriFone
project, and how did you solve it?
Answer: Integrating with Amazon’s system for real-time updates
was challenging. I used Platform Events for asynchronous updates,
REST API for data sync, and error logging to ensure reliability.
5. How did you ensure the RCYC project was future-proof?
Answer: I used modular LWC components, followed Salesforce
best practices for scalability, and documented the codebase to
allow for easy updates as business needs evolved.
6. What advanced analytics did you implement in the Estee Lauder
project?
Answer: I created a custom dashboard with Einstein Analytics to
predict customer trends, using Apex to preprocess data and
Schedule-Triggered Flows to refresh datasets nightly.
7. How did you handle a data migration in the VeriFone project?
Answer: I used Data Loader to migrate legacy data, mapped
External IDs to avoid duplicates, and wrote Apex scripts to validate
relationships, ensuring zero data loss.
8. What was the most complex LWC component in the RCYC project?
Answer: A file upload component with drag-and-drop functionality.
 I used lightning-file-upload, handled events in JavaScript, and
stored files as ContentVersion records via Apex.
9. How did you ensure compliance in the Estee Lauder project?
Answer: I implemented audit fields to track changes, used Field
History Tracking for sensitive data, and ensured GDPR compliance
by anonymizing customer data as needed.
10. What was the role of Platform Events in the VeriFone project?
Answer: Platform Events enabled real-time notifications for
service appointment updates, allowing field agents to receive
alerts via a custom LWC subscribing to the event channel.
11. How did you optimize the Estee Lauder project for mobile users?
Answer: I used Lightning Web Components with responsive design,
tested on Salesforce Mobile App, and optimized SOQL queries to
reduce load times on mobile devices.
12. What was the most complex trigger in the RCYC project?
Answer: A trigger to sync file uploads with opportunity records. I
used a before insert trigger to validate file metadata and an after
insert trigger to update related records, avoiding recursion.
13. How did you handle a failed deployment in the VeriFone project?
Answer: I analyzed the deployment error (insufficient code
coverage), wrote additional test classes to achieve 80% coverage,
and used a change set to redeploy successfully.
14. What advanced security features did you use in the Estee Lauder
project?
Answer: I implemented Shield Platform Encryption for sensitive
fields, used Apex Sharing to control record access
programmatically, and enabled Event Monitoring for audit trails.
15. How did you train the team on the RCYC project’s solution?
Answer: I created a sandbox for hands-on training, developed user
guides with screenshots, and conducted workshops to
demonstrate LWC components and dashboards.

Section 3: HR Aspect

This section focuses on behavioral and situational questions to assess

your soft skills, leadership, and fit for the role.

Basic Level Questions (166–180)

1. Tell me about yourself and your experience as a Salesforce
Developer.
Answer: I’m a Salesforce Developer with over 7 years of
experience in Sales Cloud, Service Cloud, and Lightning Platform,
specializing in configuration, development, and system design. I’ve
led teams in projects like VeriFone FSL, Ritz-Carlton Yacht
Collection, and Estee Lauder, delivering custom solutions, REST
API integrations, and dashboards to drive business growth.
2. Why did you choose a career in Salesforce development?
Answer: I was drawn to Salesforce for its robust platform and
ability to solve complex business problems through customization.
I enjoy creating scalable solutions that directly impact business
outcomes, as seen in my projects.
3. What motivates you to work as a Salesforce Developer?
Answer: I’m motivated by solving real-world problems with
technology, collaborating with teams, and continuously learning
new Salesforce features to deliver innovative solutions.
4. How do you handle tight deadlines in your projects?
Answer: I prioritize tasks, break them into manageable chunks,
and use Agile Scrum to track progress. For example, in the
VeriFone project, I coordinated daily standups to ensure timely
delivery.
5. What is your greatest strength as a Salesforce Developer?
Answer: My greatest strength is my ability to lead cross-functional
teams and deliver scalable solutions, as demonstrated by
managing teams of 11–14 in my projects while ensuring quality.
6. What is your biggest weakness, and how are you addressing it?
Answer: I sometimes focus too much on details, which can slow
me down. I’m addressing this by setting clear priorities and using
timeboxing to balance perfection with efficiency.
7. How do you stay updated with the latest Salesforce features?
Answer: I follow Salesforce release notes, participate in Trailhead,
attend webinars, and engage with the Salesforce community to
stay updated on features like LWC and Platform Events.
8. How do you handle feedback from stakeholders?
Answer: I listen actively, ask clarifying questions, and incorporate
feedback iteratively. In the RCYC project, I adjusted dashboards
based on stakeholder input to meet their needs.
9. What do you enjoy most about working in a team?
Answer: I enjoy collaborating with diverse team members, sharing
 knowledge, and solving problems together, as I did while leading
cross-functional teams in my projects.
10. How do you manage stress during a project?
Answer: I manage stress by staying organized, taking short breaks,
and communicating with my team. During the Estee Lauder
project, I used sprint planning to reduce pressure and deliver on
time.
11. Why do you want to join our company?
Answer: I’m impressed by your company’s focus on innovation
and customer success, which aligns with my experience in
delivering impactful Salesforce solutions for clients like Estee
Lauder.
12. How do you ensure clear communication with your team?
Answer: I use daily standups, tools like JIRA and Slack, and regular
sprint reviews to ensure alignment, as I did while managing teams
in the VeriFone project.
13. What is your approach to learning a new technology?
Answer: I start with official documentation, practice with hands-
on projects, and use platforms like Trailhead. For example, I
learned LWC by building components for the RCYC project.
14. How do you handle a disagreement with a team member?
Answer: I address disagreements by listening to their perspective,
finding common ground, and focusing on the project’s goals, as I
did during a prioritization conflict in the RCYC project.
15. What are your career goals for the next 5 years?
Answer: I aim to become a Salesforce Architect, deepen my
expertise in integrations and advanced features, and lead larger
teams to deliver transformative solutions.

Intermediate Level Questions (181–195)

1. Describe a time when you faced a challenging project and how

you overcame it.
Answer: In the VeriFone project, integrating with Amazon systems
was challenging due to large datasets. I used Batch Apex to
process records efficiently and Platform Events for real-time
updates, ensuring a successful integration.
2. How do you prioritize tasks when working on multiple projects?
Answer: I assess deadlines, business impact, and dependencies,
then use Agile Scrum to manage tasks. In the Estee Lauder project,
I prioritized Batch Apex development to meet a critical deadline.
3. Tell me about a time you went above and beyond for a project.
Answer: In the RCYC project, I created a custom LWC file upload
component beyond the requirements, improving user experience
and earning positive feedback from stakeholders.
4. How do you handle a team member who isn’t meeting
expectations?
Answer: I provide constructive feedback, offer support, and set
clear goals. In the VeriFone project, I mentored a developer
struggling with Apex, helping them improve their performance.
5. Describe a situation where you had to manage stakeholder
expectations.
Answer: In the RCYC project, stakeholders wanted additional
dashboard features mid-sprint. I conducted a demo, explained
trade-offs, and adjusted the sprint plan to balance their needs
with the timeline.
6. How do you ensure quality in your deliverables?
Answer: I follow best practices, write test classes with high
coverage, and conduct peer reviews. In the Estee Lauder project, I
ensured quality by testing Batch Apex jobs thoroughly.
7. Tell me about a time you failed in a project and what you
learned.
Answer: In an early project, I underestimated a data migration’s
complexity, causing delays. I learned to map dependencies
thoroughly and validate data, which I applied successfully in the
VeriFone project.
8. How do you motivate your team during a challenging project?
Answer: I set clear goals, recognize achievements, and provide
support. In the VeriFone project, I motivated the team by
celebrating sprint milestones and addressing blockers quickly.
9. Describe a time when you had to adapt to a change in project
requirements.
Answer: In the Estee Lauder project, a late requirement for mobile
optimization arose. I adapted by redesigning LWC components for
responsiveness and testing on the Salesforce Mobile App.
10. How do you handle a situation where a project is at risk of
missing a deadline?
Answer: I identify the bottleneck, reallocate resources, and
communicate with stakeholders. In the RCYC project, I adjusted
sprint tasks to focus on critical features, meeting the deadline.
 11. What steps do you take to build trust with your team?
Answer: I communicate transparently, deliver on promises, and
support team members. In the VeriFone project, I built trust by
resolving blockers quickly and being approachable.
12. How do you handle conflicting priorities between projects?
Answer: I assess business impact and deadlines, then collaborate
with stakeholders to reprioritize. In the Estee Lauder project, I
negotiated timelines to balance two competing deliverables.
13. Tell me about a time you improved a process in your project.
Answer: In the VeriFone project, I streamlined data migration by
automating validation with Apex scripts, reducing manual effort
by 25% and improving accuracy.
14. How do you ensure alignment with business goals in your
projects?
Answer: I gather requirements through stakeholder meetings,
align development with KPIs, and provide regular updates. In the
RCYC project, dashboards were aligned with sales goals.
15. Describe a time when you had to lead a team through
uncertainty.
Answer: In the Estee Lauder project, unclear requirements caused
uncertainty. I led the team by facilitating requirement workshops,
creating a clear plan, and delivering successfully.

Advanced Level Questions (196–210)

1. How do you balance innovation with meeting project deadlines?

Answer: I allocate time for innovation in early sprints and focus on
core deliverables as deadlines approach. In the RCYC project, I
introduced LWC for innovation while ensuring timely delivery.
2. Tell me about a time you had to influence a stakeholder to adopt
your solution.
Answer: In the Estee Lauder project, stakeholders hesitated on
Schedule-Triggered Flows. I demonstrated their efficiency with a
prototype, showing a 30% time saving, which convinced them.
3. How do you manage a team with diverse skill levels?
Answer: I assign tasks based on strengths, provide mentorship,
and encourage knowledge sharing. In the VeriFone project, I
paired junior developers with seniors to upskill them on Apex.
4. Describe a situation where you had to make a tough decision in a
project.
Answer: In the RCYC project, I decided to delay a non-critical
 feature to meet a launch deadline. I communicated the trade-off
to stakeholders, ensuring the core solution was delivered on time.
5. How do you handle a stakeholder who is resistant to change?
Answer: I empathize with their concerns, demonstrate value with
data, and involve them in the process. In the Estee Lauder project,
I used a demo to show the benefits of automation, gaining buy-in.
6. What strategies do you use to manage project risks?
Answer: I identify risks early, create mitigation plans, and monitor
progress. In the VeriFone project, I mitigated integration risks by
testing in a sandbox and preparing rollback plans.
7. Tell me about a time you led a team to exceed expectations.
Answer: In the VeriFone project, my team delivered the FSL
solution a week early by optimizing Batch Apex jobs and
conducting rigorous testing, earning client praise.
8. How do you ensure long-term success for a project post-
deployment?
Answer: I document the solution, train users, and set up
monitoring. In the Estee Lauder project, I created guides and used
Event Monitoring to track system health after deployment.
9. Describe a time when you had to manage a project with limited
resources.
Answer: In the RCYC project, we had a small team. I prioritized
critical tasks, automated repetitive work with Flows, and
leveraged reusable LWC components to deliver on time.
10. How do you handle a situation where a project fails to meet
business goals?
Answer: I analyze the root cause, gather feedback, and propose
improvements. In an early project, I adjusted a dashboard’s
metrics after feedback to better align with sales goals.
11. What is your approach to mentoring junior developers?
Answer: I provide hands-on guidance, share best practices, and
encourage learning. In the VeriFone project, I mentored juniors on
Apex, helping them write their first triggers.
12. How do you ensure your team remains motivated during a long
project?
Answer: I set milestones, celebrate successes, and address
concerns promptly. In the Estee Lauder project, I organized team
check-ins and recognized contributions to maintain morale.
13. Tell me about a time you had to manage a high-stakes project.
Answer: The VeriFone project was high-stakes due to its scale. I
 ensured success by using Agile Scrum, optimizing Batch Apex for
performance, and maintaining clear stakeholder communication.
14. How do you foster innovation in your team?
Answer: I encourage experimentation, allocate time for R&D, and
share new Salesforce features. In the RCYC project, I inspired the
team to explore LWC for a better user experience.
15. What is your approach to continuous improvement in your work?
Answer: I seek feedback, analyze project outcomes, and upskill
regularly. After the Estee Lauder project, I improved my Flow
knowledge via Trailhead to enhance future automations.