Date

Issue Type Issue Description Impact on IMS Action Taken / Planned Responsibility Status Closure Date
Identified

Accounts
1. Provided training of clear
Communication – Improving Miscommunication across
17-Feb-25 Internal Issues communication between teams Department Head Resolved 19-Feb-25
communication within teams departments
and departments
Lack of awareness of SOP and 1. Provided training on job roles
01-Jan-25 Internal Issues Unclear job responsibilities CFO Resolved 04-Jan-25
job roles and standard procedures

1. Reported to IT team to fix the

21-May-25 Internal Issues Computer System error Delay in work IT Resolved 21-May-25
issues
Late entries in the booking 1. Followed up with department
Delay in receiving vendor
01-Apr-25 External Issues system which causes on head for timely submission of Department Head In Process —
invoices
regulatory compliances invoices
1. Coordinated with the bank
15-Apr-25 External Issues Bank server problem Delay in Payments Department Head Resolved 15-Apr-25
personal to resolve the issue
1. Communicated with the E-way
10-May-25 External Issues E-invoicing error Customer complaints bill system provider for quick Department Head Resolved 10-May-25
resolution
Store

Delay in raw material delivery Production schedule was Found alternate vendor and
28-May-25 External Procurement Head Resolved 02-Jun-25
due to vendor issues impacted placed a new order

New government rule on water

01-Jun-25 External Compliance requirement Started upgrading the ETP system EHS Manager In Progress —
discharge limits

Material did not reach site on

01-Jan-25 Internal Project progress delayed — Procurement Head Not Resolved —
time

Engaged MPLS system service

01-Jan-25 Internal No internet connection at site Delay in documentation work IT Department In Progress —
provider

Same SAP user ID being used at

01-Nov-24 Internal Delay in documentation work — IT Department Resolved —
all sites

Maintenance
Scheduled emergency
Frequent breakdowns of Operations stopped and Maintenance
20-May-25 Internal maintenance, started detailed In Progress —
machinery during peak hours maintenance costs rose Supervisor
investigation
Road accident delayed delivery Contacted alternate transport
05-May-25 External Project delayed by 2 days Logistics Coordinator Resolved 08-May-25
of critical equipment providers, rescheduled deliveries

Raw materials were unavailable Production stopped due to Found and approved alternative
02-May-25 Internal Procurement Head Resolved 04-May-25
from the vendor lack of materials vendors, sped up procurement

Good record-keeping helped Vendor approval completed Continued strict record

28-Apr-25 Internal Admin Manager Resolved 28-Apr-25
speed up vendor audits within 24 hours maintenance and regular audits

Diesel theft reported at a Financial loss and project Improved site security, installed Security & Site
25-Apr-25 External In Progress —
remote project site delay fuel locks, increased patrols Manager

Unpredictable material needs Procurement delayed and Improved demand forecasting

15-Apr-25 Internal Planning Officer In Progress —
caused planning problems staff were idle using past data, kept buffer stock

Skilled staff trained new hires Reduced training time and Set up peer mentoring and created
10-Apr-25 Internal HR Department Resolved 12-Apr-25
quickly costs training guides

Legal changes required Risk of not meeting Worked with EHS team to update
05-Apr-25 External Compliance Officer Resolved 06-Apr-25
updates to emission reports regulations reports and submit on time

Good vendor relations helped Sent appreciation to vendor and

01-Apr-25 Internal Reduced downtime Procurement Head Resolved 01-Apr-25
get spare parts quickly agreed on priority supply

SAP system upgrade caused a 3- Performed upgrade during off-

25-Mar-25 Internal Work was delayed for 3 hours IT Department Resolved 26-Mar-25
hour pause in ticketing hours and trained staff

Poor connectivity and Reporting delayed and Installed signal boosters and
10-Mar-25 Internal Operations Head In Progress —
monitoring in remote areas approvals took longer improved offline data collection

Purchase

Material requests description Wrong material or Quantity Proper Documentation

01-04-2025 Internal All Department Open
not proper will be purchased (Requsition Slip)
Alert all vendors to not give
Direct material purchase on System bypass, which can
02-04-2025 Internal materaial without authorization All Department Open
site on credit causes major issues
from HO
 Government policy on cement
01-04-2025 External Project budget may hamper Negotiate with local vendors Purchase department Open
or allied products

01-04-2025 Internal Purchase Budget not assigned Project budget Pre planning Account department Open

IT

01-04-2025 Internal Server down during peak hours Infrastructure Reliability Scheduled server maintenance IT Infrastructure Open

01-04-2025 External Software license expired Licensing & Vendor Issues Renewal in progress IT Procurement Open

Delay in user access

01-04-2025 Internal User Access Management Process optimization underway IT Support Open
provisioning

01-04-2025 Internal Antivirus not updated regularly Cybersecurity Risk Automated update setup Cybersecurity Team Open

Unstable internet connection Connectivity & Network

01-04-2025 External Raised complaint, ISP follow-up Network Admin Open
(ISP) Reliability

Data Management
01-04-2025 Internal Lack of regular data backup Data Management Gap Backup scheduling planned Open
Team

Projects
Communicated with
Subcontractor invoice/bills not
15-12-2024 External Issue Delay in bill booking subcontractor for timely Site Team In Process -
received on schedule
submission of invoices/bills
Payment details shared with
Delays in payment to Project & Accounts
15-12-2024 Internal Issue Subcontractor payment delays Accounts for payment on fixed Resolved 45808
subcontractor Dept.
date
Plan major work completion
15-12-2024 External Issue Climatic condition Delay in work progress - In Process -
before monsoon

Discussion with higher authority to

15-12-2024 External Issue Client approvals/decisions Delay in work progress Projects Dept. In Process -
resolve or approve the issue

Coordinate with site team and

15-12-2024 Internal Issue Labour shortage Delay in work progress Projects Dept. In Process -
deploy contractors

Mutual discussion with client and

15-12-2024 External Issue Communication gap Delay in work progress Projects Dept. In Process -
consultant

Continuous follow-up with vendor

15-12-2024 External Issue Material unavailability Delay in work progress Purchase Dept. In Process -
& purchase department