CONTENTS

1. SPECIFICATIONS ............................................................................................................................. 3
2. FEATURES & TECHNICAL EXPLANATION ..................................................................................... 4
3. PARTS IDENTIFICATION ................................................................................................................. 6
4. INSTALLATION .................................................................................................................................. 7
5. OPERATION ................................................................................................................................... 12
6. WIRING DIAGRAM / PCB LAYOUT ................................................................................................ 17
7. TROUBLESHOOTING ......................................................................................................................19
7-1.BEFORE PERFORMING SERVICE ......................................................................................... 19
7-2.LOAD TEST MODE .................................................................................................................. 19
7-3.HOW TO CHECK THE WATER LEVEL FREQUENCY ............................................................ 20
7-4.ERROR DISPLAY ..................................................................................................................... 21
7-5.TROUBLESHOOTING WITH ERROR ..................................................................................... 23
• IE (Water Inlet Error) .............................................................................................................. 24
• UE (Unbalanced Error) ........................................................................................................... 25
• OE (Water Outlet Error) .......................................................................................................... 27
• FE (Over Flow Error) .............................................................................................................. 29
• PE (Pressure Sensor S/W Error) ............................................................................................30
• dE2 (Door open Error).............................................................................................................. 32
• dE1 (Door open Error).............................................................................................................. 3
32
• tE (Thermistor (Heating) Error) ............................................................................................... 34
• LE (Motor Lock Error) ............................................................................................................. 37
8. TROUBLESHOOTING WITHOUT ERROR CODES ...................................................................... 39
• Power Failure or no power .................................................................................................... 39
• DrY Hearter Error ............. .................................................................................................... 40
• Vibration & Noise during spin ................................................................................................. 41
• Detergent & Softener does not flow in .................................................................................... 42
• Water Leak ............................................................................................................................. 43
• Before using the Tag On function .......................................................................................... 45
9. PART INSPECTION ........................................................................................................................ 49
9-1.FILTER ASSEMBLY (LINE FILTER) ......................................................................................... 49
9-2.DOOR LOCK SWITCH ASSEMBLY ......................................................................................... 50
9-3.STATOR ASSEMBLY ............................................................................................................... 52
9-4.I NLET VALVE ASSEMBLY ...................................
............................................................................ 53
10. DISASSEMBLY INSTRUCTIONS .................................................................................................. 54
11. EXPLODED VIEW AND PART LIST .............................................................................................. 64
WARNING
2. FEATURES & TECHNICAL EXPLANATION
2-1. Product Features
Inverter Direct Drive system
The advanced Brushless DC motor directly drives the drum without
belt and pulley.

6 Motion
Washer is able to perform various drum actions or a combination of
different actions depending on the wash program selected.
Combined with a controlled spin speed and the ability of the drum to
rotate both left and right, the wash performance of the machine is greatly
improved, giving you perfect results every time.

Turbo Wash
Wash the laundries in 1 hour with energy and water saving.

Smart ThinQ (Wi-Fi feature)

This feature lets you use various functions of the product, e.g., remote
control, smart alert, mode download, and smart self-diagnosis via the
smartphone app.
More economical with Intelligent Wash system
Intelligent Wash System detects the size of load and water temperature,
and then determines the optimum water level and washing time to
minimize energy and water consumption.

Child Lock
The Child Lock prevents children from pressing any button to change
the settings during operation.

Low noise speed control system

By sensing the amount of load and balance, it evenly distributes load
to minimize the spinning noise level.

Auto Restart
Auto Restart allows the program to restart all by itself in case of power
failure. It does from the stage where it stopped.

SmartDiagnosis™
Should you experience any technical difficulty with your washing
machine, it has the capability of transmitting data by phone to the
Customer Information Center. The call center agent records the data
transmitted from your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
F*V5*GP(0~9)
11
4. INSTALLATION
INSTALLATION
The appliance should be installed as follows.

1 Check the conditions of installation area.

1. Check level ground.

horizontal

On raised foundations or upper level homes, the vibrations can be caused by the type of flooring.
It may be necessary to move the machine to a different area in the home or have the floor
reinforced to properly support the operation of the unit.

2. Check for humidity or any foreign objects under the feet.

Clean the floor, there should be no foreign objects under the feet.
If the unit has foreign objects underneath the feet, this will prevent the unit from being leveled properly
and will cause vibrations and slipping.
Remove any foreign objects, if any from underneath the machine and level unit properly.
See below for examples of foreign objects.

Purchased Carpet Paper Laminated

stopper paper

2 Open the box and check appliance condition.

Washer This leveling (or spanner) wrench must

be used to remove the shipping bolts
and level the unit. This should be kept
Base Packing
for future use.

Spanner
1. 2. 3.

1. 2. 3.
6 Connect Drain Hose.

If the drain hose is not installed properly, the unit will not drain properly.
This allows water to back flow into the unit which can cause odors.
Refer to Owner Manual for proper drain hose installation.
The odor could also be coming from the home’s drain to which the drain hose is attached.

Laundry tub

about 100 cm Hose

Retainer
about 145 cm

Tie Max. 100cm

strap min. 60cm
max. 100 cm
min. 60 cm

Max. 100cm
about 105 cm min. 60cm

In this type of drain hose installation, the odor could be coming from the standpipe.
This odor can come up the drain hose and into the unit.
Pour a cup or two of bleach or vinegar down the home drain
and let it sit for 24 hours before running another cycle.
This will help eliminate odor from the home drain.
If a cycle is started too soon after doing this, it will not help the issue.

7 Connect power plug.

Connect the power plug to the wall outlet. Avoid connecting several electric devices,
it may be the cause of a fire.
8 Check the horizontality with a level (Gage).

Step 1
If washing machine legs are loose or not Screwed in, then tighten with the spanner wrench.
Using the level, level the washing machine from front to back and side to side.

A level
Higher

Tighten

Adjustable feet

Step 2
Use the spanner wrench to adjust Legs until level and try the Diagonal test.
Diagonal test How to perform a diagonal test:
Place your right hand on the back, right corner and your left hand on the front,
left corner of the unit, then attempt to rock the unit from corner to corner.
Then, move your right hand to the front, right side and your left hand to the
back, left corner and attempt to rock the unit from corner to corner.
If the unit is level, it will not rock. However, if the unit is not level, it will rock.
If the unit rocks, it will be necessary to adjust the leveling feet of the unit.
Adjust the foot under the hand that is on the front of the machine.

Lock nut
Higher Lower
Gap
Tighten Tighten No Gap 10mm
Adjustable bolt
Floor Floor
Adjustable feet Adjustable feet

Lower the foot until there is no gap between floor and foot.
And only use adjustment rubber when difference at the leg adjustment is more than 10mm.

Rubber Cup 4620ER4002A 4620ER4002B

(Black) (Gray)
for Tile floors for Wooden floors

Step 3
Perform a Rinse and Spin with some clothing in the machine.
To do this, put 2~3kg of clothing in the unit, turn on the unit, Select the Rinse+Spin
and then start. When the unit reaches the spin cycle, watch for vibrations.
If the unit is vibrating, make small adjustments to the leg until they subside. (Repeat step 2)

Step 4
Tighten the lock nut against the base of the machine to lock the position leg.
Tighen the lock nut No Gap

Floor
9 Test operation

1 Preparation 2 Press the power button. 3 Press the START/PAUSE

for button.
washing.

· Connect the power plug to the

· In case of Coloreds program.
outlet.
· Connect the inlet hose.

6 Check the water heating. 5 Check automatic reverse turn. 4 Check the water supply.

· Touch the Temp and Medic

Rinse button simultaneously and · Check if the drum rotates · Check if water is supplied through
the present temperature will be clockwise and counterclockwise. the detergent dispenser.
displayed. Page 20

7 Check the drain and spin 8 Turn power off and open 9 Water removal.
functions. the door.

· Turn power off and then power on.

· Select the spin rpm
· Press the START PAUSE button.
· Check the spin and drain
functions.
· Turn power off and then power on.
· Listen for a click to determine if the · If SVC is needed during check,
door is unlocking. remove the remaining water by
pulling out the hose cap.
Control panel

Power Program Dial

Start/Pause LED display

Options
Options
Temp. Pre Wash

Spin
Child Lock

Beep On / Off
Tub Clean

Door Lock & Detecting

 Motor Fan Motor

Vibration Sensor 1 2 3 1 2 3
1 2 3 1 2 3
RD BL YL WH BK YL

RD BL BK YL RD BL YL WH BK YL
1 2 3 4 1 2 3 1 2 3
1 2 3 4 1 2 3 1 2 3

NA5 GY3 YL3

CN11
Main PCBA
GY6 BK YL NA NA4 NA8

2 3 4 5 6 7 8 9 10 11
2 3 4 5 6 7 8 9 10 11
BL6

Display PCBA
1
1
1 2 3 4 5 6 1 2 3 4 5 6 1 2 1 2 1 2 1 2 3 4 1 2 3 4 5 6 7 8
1 2 3 4 5 6 1 2 3 4 5 6 1 2 1 2 1 2 1 2 3 4 1 2 3 4 5 6 7 8
YL BK OR RD SB BL OR PL WH BL YL BR RD BK GR YL/RD BL BK GY WH PL BL YL BK

OR WH PL
1 2 3
YL BK OR 1 2 3
YL/RD BL RD BK
1 2 3
1 2 3 4
6. WIRING DIAGRAM/PCB LAYOUT

1 2 3
Pressure 1 2 3 4
Switch Noise Filter 1 1
3 2 1
Drain Door S/W BL
BR Earth BL BK BK
Pump 1 2
WH WH SB 1 2
1 2 3
Earth Pre BK BK GY
1 2 3 1 2
BK BK
YL 1 1 2
BK BK WH BL
1 Main
1 1 1 2 1 2
1 2 1 2
Inlet V/V Steam Filter Clean
Heater RD
TH 1 1 BK
1 1
Earth
1 1
RD
1 1
 ERROR SYMPTOM CAUSE
1 WATER INLET Not reached the water level(248) within 10 minutes
ERROR after water supplied or not reached to the preset
water level within 25 minutes. Page 24

WATER OUTLET Not fully drained within 10 minutes. Page 26

2
ERROR

3 OVERFLOW Water is overflowing (under 21.3kHz).

ERROR If " FE " is displayed, the drain pump operates
to drain the water automatically. Page 28

4 PRESSURE SENSOR The pressure sensor switch is out of order.

S/W ERROR Page 29

In case of operating the reservation function or the

DOOR OPEN other function with door opened. Close the door,
5 then the error display is resolved.
ERROR
The door switch is out of order. Page 31

Door sensor has malfunctioned.

UNBALANCE The appliance is tilted.

6 Page 25
ERROR Laundry is gatherd to one side.

7 THERMISTOR(HEATING) The THERMISTOR is out of order. Page 33

ERROR
 The Dry Heater is out of orde
The Connector of the Dry Heater is not connecte
properly to the connector in the
Main PWB ASSEMBLY
The Dry fan motor is out of orde
Water Inlet Error (IE)
Unbalanced Error (UE)

Does the load lean toward one The few items of clothing will clump together
YES and their weight will be in one place on the drum,
side, or is the load a few items?
throwing the weight off during spin mode.
So add some laundry to overcome UE error.
And rearrange load to allow proper spinning.

NO
Try rearranging the laundry in drum
Or the laundry is separated by size, type, and color.

Is the laundry mixed? YES

NO
Separate by size,
type and color

Is the washing machine installed

at an angle?

YES

Adjust the height of washing

machine to be kept horizontally.
( Page 7)
 Water Outlet Error (OE)

Is the drain hose kinked ? Check drain hose for kink and straighten the Hose.
YES

Drain Hose
NO

Is the Pump filter clogged ? Check & Clean Pump Filter.

YES
This kind of accumulation on the drain filter not only
prevents proper drainage, but also will promote
NO
bacteria growth and cause odors.
This drain filter should be cleaned once a month.

Next Page

* How to disassemble and clean pump filter

Disassemble the pump

Open the Cover by coin or Drain water by removing the filter by turning the filter
finger(only new model) hose cap. cap counterclockwise.
Pump Filter

Cover
Filter Cap

Assemble & close cap Filter clogged by foreign objects Clean the filter

Hose Cap filter Cap

FE (Overflow Error)
Pressure Sensor S/W Error (PE)
 Door Open Error (dE2)

Is the door closed? Close the door fully.

NO
YES

Is the Door assembly in line with door switch ?

Scratch by Latch Hook Touching
Lift up & Close the door.
or
YES If the dE is displayed, Replace the Door Bracket.

NO

Does the Spring of Latch Hook actuate?

NO Replace the Spring

YES

Does the Door Switch operate as follows?

* Door Locking time : 1~8 sec.
1 Check the time between from NO Replace the Door switch.
input the power to parts
move up, then Door locked. 1
* Door Releasing time : 25~100 sec.
Check the time between from off the
power to parts
move down, then Door 1 released.

Door Switch Error (dE1)

Is the Connector connected correctly to

the Main PCB and the Door Switch?
Is the Harness alright ? Reconnect or repair the Connector.
NO
Or replace the Harness.

YES

Is there clicking sound once or twice when the

START/PAUSE button is pressed to start the
cycle? No Replace the MAIN PWB ASSEMBLY.
Thermistor (Heating) Error (tE)
 Main Resistance Remarks
Thermistor
PWB [k ( )
39.5 86(30)
26.1 104(40)
12.1 140(60)
8.5 158(70)
3.8 203(95)
2.8 221(105)
Motor Locked Error (LE)
 Symptom Check Point

1. NO POWER 1.Check Electric Wiring.

2.Check the Customer’s outlet.
3.Check Noise Filter.
4.Check LED on in Main PWB

Resistance
Noise Filter

WH1 (1) ~ RD1 (3) 0

WH1 (3) ~ RD1 (1) 0

38
PF (Power Failure or no power)

39
dHE (Dry Heater Error)

40
Vibration & Noise During Spin

41
Detergent & Softener does not flow in

42
Water Leak

43
44
Application Installation Using the Wi-Fi Function
Search for the LG Smart ThinQ application Communicate with the appliance from a smart
from the Google Play Store on a smart phone. phone using the convenient smart features.
Follow instructions to download and install the
application.
Using the Application
Product Registration 1 Select the appliance in the application.

1 Run the LG Smart ThinQ application on a

smart phone. 2 Select the menu on the upper right side to
access settings and features.

2 Create an account and sign in.

3 Select Register.
Washer Cycle
Set or download any perferred cycle and operate
by remote control.
4 Select Front Load Washer.

Tub Clean Coach

5 Follow the instruction on the smart phone.
Check the appropriate Tub Clean period by
washing frequency.

NOTE
Energy Monitoring
• To verify the Wi-Fi connection, check the Wi-Fi
icon( ) on the control panel is lit. Check the energy consupmtion of the recently
used cycles and monthly average.
• LG Smart ThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network Smart Diagnosis
connection.
This function provides useful information for
• The machine supports 2.4 GHz Wi-Fi networks diagnosing and solving issues with the appliance
only. based on the pattern of use.
• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router.Purchase a Wi-Fi repeater (range Settings
extender) to improve the Wi-Fi signal strength. Various functions are available.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment. Push Alert
• The network connection may not work properly Turn on the Push Alerts to receive appliance
depending on the internet service provider.
• The surrounding wireless environment can triggered even if the LG Smart ThinQ application
make the wireless network service run slowly. is off.
• The application is subject to change for
appliance improvement purposes without
notice to users.
Open Source Software Notice Declaration of Conformity
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is Hereby, LG Electronics European Shared
contained in this product, please visit http:// Service Center B.V., declares that this Washing
opensource.lge.com. machine is compliant with the essential
In addition to the source code, all referred requirements and other relevant provisions of
license terms, warranty disclaimers and Directive 1999/5/EC. The complete Declaration
copyright notices are available for download. of Conformity may be requested through the
LG Electronics will also provide open source following postal address:
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as LG Electronics European Shared Service Center
the cost of media, shipping, and handling) upon B.V.
email request to opensource@lge.com. This Krijgsman 1
offer is valid for three (3) years from the date on 1186 DM Amstelveen
which you purchased the product. The Netherlands

or can be requested at our dedicated DoC

website: http://www.lg.com/global/support/cedoc/
cedoc#

This device is a 2.4 GHz wideband transmission

system, intended for use in all EU member
states and EFTA countries.
For consideration of the user, this device should
be installed and operated with a minimum
distance of 20 cm between the device and the
body.

Wireless LAN Module

Model LCW-004
Frequency
2412~2472 MHz
Range
IEEE 802.11 b : 17.82 dBm
Output Power
IEEE 802.11 g : 17.72 dBm
(Max.)
IEEE 802.11 n : 16.61 dBm
Using the Smart Diagnosis™ Smart Diagnosis™ Through the
Function Customer Information Centre
Should you experience any problems with the
appliance, it has the capability of transmitting
1 Press the Power button to turn on the
washing machine. Do not press any other
data to a smart phone using the LG Smart ThinQ buttons or turn the programme knob.
application or via the phone to the LG Customer
Information Centre.
Smart Diagnosis™ can not be activated unless 2 When instructed to do so by the call center,
place the mouthpiece of your phone close to
the appliance is turned on by pressing the
the Power button.
Power button. If the appliance is unable to turn
on, then troubleshooting must be done without
using Smart Diagnosis™. x.
Ma
m m
10
Smart Diagnosis™ Using a Smart
Phone

1 Open the LG Smart ThinQ application on the

smart phone.

3 Press and hold the Temp. button for 3

seconds, while holding the phone mouthpiece
2 Select the appliance and then the menu on
upper right side.
to the icon or Power button.

3 Select the Smart Diagnosis, then press 4 Keep the phone in place until the tone
Start Smart Diagnosis button.
data transfer is displayed.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get an
NOTE accurate recording of the data, you may be
• If the diagnosis fails several times, use the asked to try again.
following instructions.

4 Select the Try Again or Audible Diagnosis. 5 Once the countdown is over and the tones
have stopped, resume your conversation with
the call centre agent, who will then be able to
assist you using the information transmitted
5 Follow the instructions on the smart phone. for analysis.

6 Keep the phone in place until the tone

on the phone. NOTE

• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
 WARNING Cleaning the Interior
• Unplug the washing machine before cleaning • Use a towel or soft cloth to wipe around the
to avoid the risk of electric shock. Failure to washing machine door opening and door glass.
follow this warning may result in serious injury,
• Always remove items from the washing
machine as soon as the cycle is complete.
• Never use harsh chemicals, abrasive cleaners, Leaving damp items in the washing machine
or solvents to clean the washing machine. can cause wrinkling, colour transfer, and odour.
• Run the Tub Clean programme once a month
(or more often if needed) to remove detergent
buildup and other residue
Cleaning Your Washing
Machine
Cleaning the Water Inlet Filter
Care After Wash
• Turn off the supply taps to the machine if the
• washing machine is to be left for any length of
the inside of the door seal to remove any
moisture. drain (gully) in the immediate vicinity.
• Leave the door open to dry the drum interior. • icon will be displayed on the control panel
• Wipe the body of the washing machine with a when water is not entering the detergent
dry cloth to remove any moisture. drawer.
• If water is very hard or contains traces of lime

clogged. It is therefore a good idea to clean it

occasionally.

1 Turn off the water tap and unscrew the water

supply hose.

Cleaning the Exterior

Proper care of your washing machine can
extend its life.

Door:
• Wash with a damp cloth on the outside and
inside and then dry with a soft cloth. 2
Exterior:
• Immediately wipe off any spills.
• Wipe with a damp cloth.
• Do not press the surface or the display with
sharp objects.
9. Par t i nspect i on
53
 White

Purple

4 Filter Clean Blue ack

1

58
 Motor Stator

UVW

)
)
)

59
61
 Harness

62
3
 A154
A159

A110

A103
A102
A104

A152 A106
A151

A141 A101
A150
A130 F120

A140

A134
A430

A100
A440

A310 K611
A410
A303
A135

A133
A200

A220

A201

A276
A450

M230
F480
 M100

M240

M111

M216
M110

M210

M215

M101