Project Management Professional (PMP)

DOMAIN I

Manage conflict
• Interpret the source and stage of the conflict
• Analyze the context for the conflict
• Evaluate/recommend/reconcile the appropriate conflict resolution solution

Lead a team
• Set a clear vision and mission
• Support diversity and inclusion (e.g., behavior types, thought process)
• Value servant leadership (e.g., relate the tenets of servant leadership to the team)
• Determine an appropriate leadership style (e.g., directive, collaborative)
• Inspire, motivate, and influence team members/stakeholders (e.g., team contract,social
contract, reward system)
• Analyze team members and stakeholders’ influence
Distinguish various options to lead various team members and stakeholders

Support team performance

• Appraise team member performance against key performance indicators
• Support and recognize team member growth and development
• Determine appropriate feedback approach
Verify performance improvements

Empower team members and stakeholders

• Organize around team strengths
• Support team task accountability
• Evaluate demonstration of task accountability
Determine and bestow level(s) of decision-making authority

Ensure team members/stakeholders are adequately trained

• Determine required competencies and elements of training
• Determine training options based on training needs
• Allocate resources for training
Measure training outcomes
Build a team
• Appraise stakeholder skills
• Deduce project resource requirements
• Continuously assess and refresh team skills to meet project needs
Maintain team and knowledge transfer

Address and remove impediments, obstacles, and blockers for the team
• Determine critical impediments, obstacles, and blockers for the team
• Prioritize critical impediments, obstacles, and blockers for the team
• Use network to implement solutions to remove impediments, obstacles, andblockers
for the team
Re-assess continually to ensure impediments, obstacles, and blockers for the teamare being
addressed.

Negotiate project agreements

• Analyze the bounds of the negotiations for agreement
• Assess priorities and determine ultimate objective(s)
• Verify objective(s) of the project agreement is met
• Participate in agreement negotiations
Determine a negotiation strategy

Collaborate with stakeholders

• Evaluate engagement needs for stakeholders
• Optimize alignment between stakeholder needs, expectations, and project
objectives
Build trust and influence stakeholders to accomplish project objectives

Build shared understanding

• Break down situation to identify the root cause of a misunderstanding
• Survey all necessary parties to reach consensus
• Support outcome of parties' agreement
Investigate potential misunderstandings
Engage and support virtual teams
• Examine virtual team member needs (e.g., environment, geography, culture,global,
etc.)
• Investigate alternatives (e.g., communication tools, colocation) for virtual team
member engagement
• Implement options for virtual team member engagement
Continually evaluate effectiveness of virtual team member engagement

Define team ground rules

• Communicate organizational principles with team and external stakeholders
• Establish an environment that fosters adherence to the ground rules
Manage and rectify ground rule violations

Mentor relevant stakeholders

• Allocate the time to mentoring
• Recognize and act on mentoring opportunities

Promote team performance through the application of emotional intelligence

• Assess behavior through the use of personality indicators
• Analyze personality indicators and adjust to the emotional needs of key projectstakeholders

DOMAIN II

Execute project with the urgency required to deliver business value

• Assess opportunities to deliver value incrementally
• Examine the business value throughout the project
Support the team to subdivide project tasks as necessary to find the minimumviable product
Manage communications
• Analyze communication needs of all stakeholders
• Determine communication methods, channels, frequency, and level of detail for all
stakeholders
• Communicate project information and updates effectively
Confirm communication is understood and feedback is received

Assess and manage risks

• Determine risk management options
Iteratively assess and prioritize risks

Engage stakeholders
• Analyze stakeholders (e.g., power interest grid, influence, impact)
• Categorize stakeholders
• Engage stakeholders by category
Develop, execute, and validate a strategy for stakeholder engagement

Plan and manage budget and resources

• Estimate budgetary needs based on the scope of the project and lessons learnedfrom past
projects
• Anticipate future budget challenges
• Monitor budget variations and work with governance process to adjust as
necessary
Plan and manage resources

Plan and manage schedule

• Estimate project tasks (milestones, dependencies, story points)
• Utilize benchmarks and historical data
• Prepare schedule based on methodology
• Measure ongoing progress based on methodology
• Modify schedule, as needed, based on methodology
Coordinate with other projects and other operations
Plan and manage quality of products/deliverables
• Determine quality standard required for project deliverables
• Recommend options for improvement based on quality gaps
Continually survey project deliverable quality

Plan and manage scope

• Determine and prioritize requirements
• Break down scope (e.g., WBS, backlog)
Monitor and validate scope

Integrate project planning activities

• Consolidate the project/phase plans
• Assess consolidated project plans for dependencies, gaps, and continued businessvalue
• Analyze the data collected
• Collect and analyze data to make informed project decisions
Determine critical information requirements

Manage project changes

• Anticipate and embrace the need for change (e.g., follow change management
practices)
• Determine strategy to handle change
• Execute change management strategy according to the methodology
Determine a change response to move the project forward

Plan and manage procurement

• Define resource requirements and needs
• Communicate resource requirements
• Manage suppliers/contracts
• Plan and manage procurement strategy
Develop a delivery solution
Manage project artifacts
• Determine the requirements (what, when, where, who, etc.) for managing theproject
artifacts
• Validate that the project information is kept up to date (i.e., version control) and
accessible to all stakeholders
Continually assess the effectiveness of the management of the project artifacts

Determine appropriate project methodology/methods and practices

• Assess project needs, complexity, and magnitude
• Recommend project execution strategy (e.g., contracting, finance)
• Recommend a project methodology/approach (i.e., predictive, agile, hybrid)
Use iterative, incremental practices throughout the project life cycle (e.g., lessonslearned,
stakeholder engagement, risk)

Establish project governance structure

• Determine appropriate governance for a project (e.g., replicate organizational
governance)
Define escalation paths and thresholds

Manage project issues

• Recognize when a risk becomes an issue
• Attack the issue with the optimal action to achieve project success
Collaborate with relevant stakeholders on the approach to resolve the issues

Ensure knowledge transfer for project continuity

• Discuss project responsibilities within team
• Outline expectations for working environment
Confirm approach for knowledge transfers

Plan and manage project/phase closure or transitions

• Determine criteria to successfully close the project or phase
• Validate readiness for transition (e.g., to operations team or next phase)
Conclude activities to close out project or phase (e.g., final lessons learned,retrospective,
procurement, financials, resources)
 DOMAIN III

Plan and manage project compliance

• Confirm project compliance requirements (e.g., security, health and safety,
regulatory compliance)
• Classify compliance categories
• Determine potential threats to compliance
• Use methods to support compliance
• Analyze the consequences of noncompliance
• Determine necessary approach and action to address compliance needs (e.g.,risk, legal)
• Measure the extent to which the project is in compliance

Evaluate and deliver project benefits and value

• Investigate that benefits are identified
• Document agreement on ownership for ongoing benefit realization
• Verify measurement system is in place to track benefits
• Evaluate delivery options to demonstrate value
Appraise stakeholders of value gain progress

Evaluate and address external business environment changes for impact on

scope
• Survey changes to external business environment (e.g., regulations, technology,
geopolitical, market)
• Assess and prioritize impact on project scope/backlog based on changes inexternal
business environment
• Recommend options for scope/backlog changes (e.g., schedule, cost changes)
Continually review external business environment for impacts on projectscope/backlog

Support organizational change

• Assess organizational culture
• Evaluate impact of organizational change to project and determine requiredactions
Evaluate impact of the project to the organization and determine required actions