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A 2022 McKinsey report highlights the high cost of retraining employees in digital fields, suggesting hiring pre-trained workers may be more cost-effective. Additionally, AI is increasingly utilized in various sectors, with significant implications for customer service and employee roles. Ethical concerns regarding AI's impact on creativity, mental health, and job satisfaction are also discussed.

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6 views2 pages

(CMM) Sources

A 2022 McKinsey report highlights the high cost of retraining employees in digital fields, suggesting hiring pre-trained workers may be more cost-effective. Additionally, AI is increasingly utilized in various sectors, with significant implications for customer service and employee roles. Ethical concerns regarding AI's impact on creativity, mental health, and job satisfaction are also discussed.

Uploaded by

otaku151104
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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1)​ A 2022 report by McKinsey estimated the average cost to retrain one employee in digital

fields is over $24,000, while hiring a new, pre-trained worker could be more cost-effective.
https://www.mckinsey.com/~/media/mckinsey/business%20functions/strategy%20and%20corporate
%20finance/our%20insights/securing%20europes%20competitiveness%20addressing%20its%20tec
hnology%20gap/securing-europes-competitiveness-addressing-its-technology-gap-september-2022.
pdf

2)​ A 2024 study by Nvidia1 found nearly 90% of telecom companies use AI
https://blog.checkpoint.com/security/smart-networks-smarter-threats-securing-telecoms-in-the-age-
of-ai-and-critical-infrastructure/amp/
3)​ English more straightforward while Japanese is afraid of confrontation and lose face
https://blogs.surrey.ac.uk/japanblog/2024/05/06/cultural-differences-between-the-uk-and-japan-exp
erience-of-studying-abroad-from-asia/

4)​ Microsoft Teams and Zoom offer real-time captioning and multilingual translation —
allowing remote, global teams to collaborate without language barriers.
https://macronetservices.com/unleashing-productivity-ai-capabilities-in-zoom-vs-microsoft-teams/
5)​ Samsung banned employees from entering code or sensitive data into ChatGPT after
internal information was leaked.
https://www.straitstimes.com/asia/east-asia/samsung-bans-staff-s-ai-use-after-spotting-chatgpt-data-
leak
6)​ Meta’s customer support bots reportedly respond to over 70% of requests in under 2
seconds, which would be impossible for any human team to match.
https://sea.mashable.com/tech-industry/37945/meta-reportedly-replacing-human-risk-assessors-with
-ai
7)​ 1 in 3 customers will leave a brand after just one bad experience.
59% will leave after multiple poor interactions — especially if they couldn’t reach a human.
https://www.pwc.com/pg/en/publications/Lets_Chat/Let%27s-chat-the-way-forward-for-SMEs-in-P
NG-Stabilise-and-strategise.pdf?utm_source=chatgpt.com

8)​ Finland's UBI Experiment (2017–2018): 2,000 unemployed people received €560/month
with no work requirement, leading to higher happiness and better mental health and showing
that well-being doesn't depend on formal employment.
https://ec.europa.eu/social/BlobServlet?docId=20846&langId=en

9)​ David Graeber’s “Bullshit Jobs” Thesis (2018): 37% of UK workers felt their jobs were
meaningless, suggesting that if AI replaces such roles, people could focus on more fulfilling
pursuits like art, care, and creativity.
https://edwardbetts.com/monograph/David_Graeber

10)​Mental Health & Unemployment – AJPH (2014): Unemployed individuals are 2–3x more
likely to experience depression, even with financial support, highlighting that work offers
structure and identity beyond income.

https://www.frontiersin.org/journals/public-health/articles/10.3389/fpubh.2024.1440403/full
11)​https://www.upskillist.com/blog/6-human-skills-for-ai-driven-workplaces/

It can serve as a resource for brainstorming, refining sentences, overcoming writer’s block, and
providing feedback that is sometimes clearer than human feedback, especially for English Language
Learners, which can help students improve their writing skills and confidence

12)​https://www.linkedin.com/pulse/future-work-how-ai-human-skills-can-together-edward-sera
fin-iii-xvh6e/
13)​https://www.talentlens.com/Insights/blog/2025/02/ai-human-skills.html

Critics argue that tools like ChatGPT and other predictive text technologies can strip away the
artistic and mental process of writing, potentially undermining writing as a form of self-expression
and critical thinking

14)​https://goodhabitz.com/en-gb/resources/blog/human-skills-ai-research-report/

Ethical concerns also arise regarding plagiarism and diminished human intelligence if students rely
too heavily on AI-generated content without engaging deeply in the writing process

15)​https://www.vciinstitute.com/blog/ai-complementary-and-supplementary-skills

possibly grant more credit at better conditions. Alongside these benefits for firms, customers and
societies, AI can create new risks, or reinforce existing risks. These risks include entrenching bias;
lack of explainability of financial decisions affecting an individual’s well-being; introducing new
forms of cyber- attacks; and

16)​https://www.forbes.com/councils/forbeshumanresourcescouncil/2024/09/09/4-transformativ
e-impacts-when-ai-complements-human-skills/

AI Now 2019 Report 19 average “automation potential” for US occupations requiring less than a
bachelor’s degree is 55 percent—more than double the 24 percent susceptibility among occupations
requiring a bachelor’s degree or more.​48​That

17)​https://www.iaee.com/2025/04/02/why-human-skills-matter-more-in-the-ai-era/

ChatGPT has been shown to help students generate ideas, improve language style, vocabulary, and
grammar, and boost motivation and engagement in writing practice. Studies report that students
often feel more motivated and satisfied with their writing when using ChatGPT as a tool for drafting
and editing

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