All Incidents for All Customers between Sep 21, 2010 3:00 pm and

Report generated on Fri, Sep 24, 2010 1:36 am CST

Remedy Incident ID

Priority

Customer Name

NOC CI Name

3293255 P3

BT Americas Inc

btcnh_xpr4

3293254 P3

BT Americas Inc

btcnh_xpr3

3293250 P3

BCD Travel

bcd_usohclerg870801

3293251 P3

BCD Travel

bcd_usohclerg870801

3293245 P3

Wagner Equipment

wag_auro_18000_ap1_02

3293246 P3

Wagner Equipment

wag_auro_18000_ap1_04

3293242 P3

BT Americas Inc

btcnh_racwi_rcw-rcw_hp4000

3293243 P3

BT Americas Inc

btcnh_racwi_rcw-rcw_hp4000

3293241 P3

BT Americas Inc

btcnh_racwi_rcw-rcw_hp4000

3293239 P3

BT Americas Inc

btcnh_racwi_rcw-rcw_hp4000

3293240 P3

BT Americas Inc

btcnh_racwi_rcw-rcw_hp4000

3293235 P3

The Warranty Group Inc

twg_uschi2k3dls01

3293234 P3

The Coca-Cola Company

tccc_nat_gw2

3293233 P3

The Coca-Cola Company

tccc_nat_gw2

3293231 P3

The Coca-Cola Company

tccc_nat_gw2

3293232 P3

The Coca-Cola Company

tccc_nat_gw2

3293229 P3

The Coca-Cola Company

tccc_usa_gw1

3293227 P3

The Coca-Cola Company

tccc_usa_gw1

3293228 P3

The Coca-Cola Company

tccc_usa_gw1

3293226 P3

The Coca-Cola Company

tccc_usa_gw1

3293221 P3

California Association of Realtors

car_procenter01

3293217 P3

Education Management Corp

edmc_csrpts_admin

3293210 P3

Pall Corporation

pall_emea_ukilfrg1

3293211 P3

Pall Corporation

pall_emea_ukilfrg1

3293212 P3

Pall Corporation

pall_emea_ukilfrg1

3293203 P3 3293199 P3 3293198 P3 3293197 P3

State of Oregon CGI Technology and Solutions Inc City of Chesapeake Safeway Inc

soo_soohp8k1 cgi_phx-dvoip-lss01 coc_osv_node1 safw_ple_6511gg_hip

3293196 P3 3293185 P3 3293182 P3

Pall Corporation Education Management Corp University of Texas Southwestern

pall_wh_osv_node_1_ip edmc_cshp8kadm01 utsw_sc_3490_asst

3293181 P3

University of Texas Southwestern

utsw_spc_3190_asst

3293179 P3 3293178 P3 3293177 P3 3293173 P3

The Warranty Group Inc Pall Corporation The Warranty Group Inc Pall Corporation

twg_uschi2k3cc01 pall_wh_osuc_be twg_uschi2k3cc02 pall_wh_osv_node_1_ip

3293171 P3

Polo Ralph Lauren Corp

polo_procenter_app23

3293172 P3

Polo Ralph Lauren Corp

polo_procenter_app22

3293170 P3

Polo Ralph Lauren Corp

polo_procenter_app23

3293169 P3

Polo Ralph Lauren Corp

polo_procenter_app22

3293167 P3

Continuum Health Partners

chp_xpression_linsky

3293166 P3

American Petroleum Institute

api_hipath4kv3

3293163 P3

Polo Ralph Lauren Corp

polo_procenter_app22

3293162 P3

Polo Ralph Lauren Corp

polo_procenter_app23

3293161 P3

Polo Ralph Lauren Corp

polo_procenter_app23

3293160 P3

Polo Ralph Lauren Corp

polo_procenter_app22

3293157 P3

Safeway Inc

safw_walpbx01

3293150 P3

Education Management Corp

edmc_cshp8kadm01

3293149 P3

Education Management Corp

edmc_aitu-sipproxy-10

3293146 P3

Pall Corporation

pall_emea_ukehosuc

3293142 P3

BCD Travel

bcd_ustxpkwrg870801

3293140 P3 3293138 P3 3293132 P3 3293130 P3 3293129 P3

University of Texas Southwestern California Association of Realtors Pall Corporation Pall Corporation Pall Corporation

utsw_nc_sw2kxpr6 car_xpressions01 pall_emea_ukehn1 pall_emea_ukehrg1 pall_emea_ukehrg1

3293125 P3

CGI Technology and Solutions Inc

cgi_phx-node_1_mgmt_ip

3293120 P3

Safeway Inc

safw_walpbx01

3293119 P3

Safeway Inc

safw_walpbx01

3293117 P3

Pall Corporation

pall_emea_ukehrg1

3293114 P3

Siemens Enterprise Networks

siedem15

3293113 P3

Safeway Inc

safw_walpbx01

3293112 P3

BT Americas Inc

btcnh_nhp-b17hubq-as1-1

3293108 P3

Safeway Inc

safw_walpbx01

3293107 P3

Safeway Inc

safw_walpbx01

3293106 P3

BT Americas Inc

btcnh_nhh-mx1124-a

3293105 P3

BT Americas Inc

btcnh_nhh-cd1600-a

3293104 P3

BT Americas Inc

btcnh_nhol_nhp-b45hubf2-as1-1

3293102 P3

BT Americas Inc

btcnh_nhol_nhp-b41hubf5

3293100 P3

University of Texas Southwestern

utsw_zlh_3390_asst

3293098 P3

Education Management Corp

edmc_cshp4k_adm01

3293097 P3

Education Management Corp

edmc_cshpnmcadm01

3293093 P3

Pall Corporation

pall_emea_ukehosuc

3293085 P3

Wagner Equipment

wag_albu_4000_ap1_07

3293084 P3

Wagner Equipment

wag_albu_4000_ap2_04

3293080 P3

Education Management Corp

edmc_cshp4k_adm01

3293071 P3

Greenhorne & OMara Inc

go_lmdrg1

3293067 P3

Wagner Equipment

wag_albu_4000_ap1_11

3293058 P3

BT Americas Inc

btcnh_btpc1us

3293050 P3

DuPont

dpt_procenter

3293047 P3

BCD Travel

bcd_ustxpkwrg870801

3293046 P2

BCD Travel

bcd_ustxpkwrg870801

3293037 P3

Greenhorne & OMara Inc

go_lmdrg1

3293036 P3

Greenhorne & OMara Inc

go_lmdrg1

3293031 P3

Pall Corporation

pall_wh_osuc_be

3293028 P3

Pall Corporation

pall_apac_sgsgn1

3293004 P3

The Warranty Group Inc

twg_uschi2k3dls01

10 3:00 pm and Sep 22, 2010 7:00 am

7042814 10.239.255.103

Sep. 22, 2010 4:58 AM

Sep. 22, 2010 4:59 AM

7042814 10.239.255.102

Sep. 22, 2010 4:56 AM

Sep. 22, 2010 4:57 AM

7047915 10.11.125.7

Sep. 22, 2010 4:31 AM

Sep. 22, 2010 4:32 AM

7047915 10.11.125.7

Sep. 22, 2010 4:31 AM

Sep. 22, 2010 4:32 AM

7817366 10.115.2.21

Sep. 22, 2010 4:11 AM

Sep. 22, 2010 4:11 AM

7817366 10.115.2.38

Sep. 22, 2010 4:11 AM

Sep. 22, 2010 4:11 AM

7045540 10.239.4.240

Sep. 22, 2010 4:06 AM

Sep. 22, 2010 4:08 AM

7045540 10.239.4.240

Sep. 22, 2010 4:06 AM

Sep. 22, 2010 4:08 AM

7045540 10.239.4.240

Sep. 22, 2010 4:06 AM

Sep. 22, 2010 4:07 AM

7045540 10.239.4.240

Sep. 22, 2010 4:06 AM

Sep. 22, 2010 4:07 AM

7045540 10.239.4.240

Sep. 22, 2010 4:06 AM

Sep. 22, 2010 4:07 AM

7036894 10.208.44.85

Sep. 22, 2010 3:48 AM

Sep. 22, 2010 3:48 AM

7736590 151.162.14.10

Sep. 22, 2010 3:46 AM

Sep. 22, 2010 3:47 AM

7736590 151.162.14.10

Sep. 22, 2010 3:46 AM

Sep. 22, 2010 3:47 AM

7736590 151.162.14.10

Sep. 22, 2010 3:46 AM

Sep. 22, 2010 3:47 AM

7736590 151.162.14.10

Sep. 22, 2010 3:46 AM

Sep. 22, 2010 3:47 AM

7718750 151.162.8.10

Sep. 22, 2010 3:45 AM

Sep. 22, 2010 3:46 AM

7718750 151.162.8.10

Sep. 22, 2010 3:44 AM

Sep. 22, 2010 3:45 AM

7718750 151.162.8.10

Sep. 22, 2010 3:44 AM

Sep. 22, 2010 3:45 AM

7718750 151.162.8.10

Sep. 22, 2010 3:44 AM

Sep. 22, 2010 3:45 AM

7771315 192.168.6.25

Sep. 22, 2010 3:16 AM

Sep. 22, 2010 3:16 AM

3629123 10.1.4.164

Sep. 22, 2010 3:01 AM

Sep. 22, 2010 3:02 AM

7050212 10.129.44.18

Sep. 22, 2010 2:34 AM

Sep. 22, 2010 2:34 AM

7050212 10.129.44.18

Sep. 22, 2010 2:34 AM

Sep. 22, 2010 2:34 AM

7050212 10.129.44.18

Sep. 22, 2010 2:34 AM

Sep. 22, 2010 2:34 AM

7046414 172.28.249.10 7047879 162.70.2.131 7770819 10.99.5.10 7030846 10.16.48.99

Sep. 22, 2010 2:19 AM Sep. 22, 2010 2:10 AM Sep. 22, 2010 2:09 AM Sep. 22, 2010 2:06 AM

Sep. 22, 2010 2:20 AM Sep. 22, 2010 2:10 AM Sep. 22, 2010 2:10 AM Sep. 22, 2010 2:06 AM

7047604 10.2.27.11 3629123 10.1.18.11 7037011 129.112.43.92

Sep. 22, 2010 1:59 AM Sep. 22, 2010 1:08 AM Sep. 22, 2010 12:04 AM

Sep. 22, 2010 2:05 AM Sep. 22, 2010 1:09 AM Sep. 22, 2010 12:04 AM

7759582 129.112.161.70

Sep. 22, 2010 12:02 AM

Sep. 22, 2010 12:03 AM

7036894 10.208.249.36 7047604 10.2.26.35 7036894 10.208.249.37 7047604 10.2.27.11

Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:55 PM Sep. 21, 2010 11:28 PM

Sep. 21, 2010 11:57 PM Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:56 PM Sep. 21, 2010 11:29 PM

7815516 192.168.100.116

Sep. 21, 2010 11:25 PM

Sep. 21, 2010 11:25 PM

7815516 192.168.100.115

Sep. 21, 2010 11:25 PM

Sep. 21, 2010 11:25 PM

7815516 192.168.100.116

Sep. 21, 2010 11:25 PM

Sep. 21, 2010 11:25 PM

7815516 192.168.100.115

Sep. 21, 2010 11:24 PM

Sep. 21, 2010 11:24 PM

7045519 10.13.0.18

Sep. 21, 2010 10:58 PM

Sep. 21, 2010 10:59 PM

7732432 10.10.4.10

Sep. 21, 2010 10:55 PM

Sep. 21, 2010 10:56 PM

7815516 192.168.100.115

Sep. 21, 2010 10:55 PM

Sep. 21, 2010 10:55 PM

7815516 192.168.100.116

Sep. 21, 2010 10:55 PM

Sep. 21, 2010 10:55 PM

7815516 192.168.100.116

Sep. 21, 2010 10:55 PM

Sep. 21, 2010 10:55 PM

7815516 192.168.100.115

Sep. 21, 2010 10:54 PM

Sep. 21, 2010 10:55 PM

7749655 10.17.249.6

Sep. 21, 2010 10:36 PM

Sep. 21, 2010 10:37 PM

3629123 10.1.18.11

Sep. 21, 2010 10:14 PM

Sep. 21, 2010 10:14 PM

3629123 10.237.12.10

Sep. 21, 2010 10:13 PM

Sep. 21, 2010 10:13 PM

7050208 10.129.29.20

Sep. 21, 2010 9:55 PM

Sep. 21, 2010 9:56 PM

7050345 10.4.175.7

Sep. 21, 2010 9:37 PM

Sep. 21, 2010 9:38 PM

7033540 129.112.44.134 7771315 192.168.6.26 7050208 10.129.29.10 7050208 10.129.30.18 7050208 10.129.30.18

Sep. 21, 2010 9:31 PM Sep. 21, 2010 9:30 PM Sep. 21, 2010 9:04 PM Sep. 21, 2010 8:46 PM Sep. 21, 2010 8:46 PM

Sep. 21, 2010 9:38 PM Sep. 21, 2010 9:38 PM Sep. 21, 2010 9:04 PM Sep. 21, 2010 8:48 PM Sep. 21, 2010 8:46 PM

7047879 162.70.2.141

Sep. 21, 2010 8:36 PM

Sep. 21, 2010 8:36 PM

7749655 10.17.249.6

Sep. 21, 2010 8:21 PM

Sep. 21, 2010 8:21 PM

7749655 10.17.249.6

Sep. 21, 2010 8:20 PM

Sep. 21, 2010 8:21 PM

7050208 10.129.30.18

Sep. 21, 2010 8:00 PM

Sep. 21, 2010 8:02 PM

5359903 207.158.104.180

Sep. 21, 2010 7:52 PM

Sep. 21, 2010 7:53 PM

7749655 10.17.249.6

Sep. 21, 2010 7:50 PM

Sep. 21, 2010 7:51 PM

7045549 146.47.135.11

Sep. 21, 2010 7:48 PM

Sep. 21, 2010 7:48 PM

7749655 10.17.249.6

Sep. 21, 2010 7:41 PM

Sep. 21, 2010 7:41 PM

7749655 10.17.249.6

Sep. 21, 2010 7:40 PM

Sep. 21, 2010 7:40 PM

7045549 10.239.32.251

Sep. 21, 2010 7:32 PM

Sep. 21, 2010 7:32 PM

7045549 10.239.32.247

Sep. 21, 2010 7:32 PM

Sep. 21, 2010 7:32 PM

7045544 146.47.171.8

Sep. 21, 2010 7:30 PM

Sep. 21, 2010 7:31 PM

7045544 146.47.171.10

Sep. 21, 2010 7:30 PM

Sep. 21, 2010 7:31 PM

7037000 198.215.185.14

Sep. 21, 2010 7:25 PM

Sep. 21, 2010 7:25 PM

3629123 161.38.18.251

Sep. 21, 2010 7:06 PM

Sep. 21, 2010 7:06 PM

3629123 10.1.18.19

Sep. 21, 2010 7:01 PM

Sep. 21, 2010 7:02 PM

7050208 10.129.29.20

Sep. 21, 2010 6:54 PM

Sep. 21, 2010 6:55 PM

7817366 10.160.3.65

Sep. 21, 2010 6:27 PM

Sep. 21, 2010 6:28 PM

7817366 10.160.3.49

Sep. 21, 2010 6:25 PM

Sep. 21, 2010 6:25 PM

3629123 161.38.18.251

Sep. 21, 2010 6:11 PM

Sep. 21, 2010 6:12 PM

7734012 10.1.1.22

Sep. 21, 2010 5:51 PM

Sep. 21, 2010 5:51 PM

7817366 10.160.3.61

Sep. 21, 2010 5:43 PM

Sep. 21, 2010 5:43 PM

7042814 10.239.255.110

Sep. 21, 2010 5:13 PM

Sep. 21, 2010 5:13 PM

3630844 52.101.41.1

Sep. 21, 2010 4:55 PM

Sep. 21, 2010 4:55 PM

7050345 10.4.175.7

Sep. 21, 2010 4:47 PM

Sep. 21, 2010 4:47 PM

7050345 10.4.175.7

Sep. 21, 2010 4:47 PM

Sep. 21, 2010 4:47 PM

7734012 10.1.1.22

Sep. 21, 2010 4:31 PM

Sep. 21, 2010 4:31 PM

7734012 10.1.1.22

Sep. 21, 2010 4:31 PM

Sep. 21, 2010 4:31 PM

7047604 10.2.26.35

Sep. 21, 2010 4:25 PM

Sep. 21, 2010 4:25 PM

7050214 10.85.3.11

Sep. 21, 2010 4:13 PM

Sep. 21, 2010 4:13 PM

7036894 10.208.44.85

Sep. 21, 2010 3:48 PM

Sep. 21, 2010 3:48 PM

Last Updated

Closed Date

TAC Name

Sep. 22, 2010 4:59 AM

Sep. 22, 2010 4:59 AM TL905839

Sep. 22, 2010 4:58 AM

Sep. 22, 2010 4:58 AM TL905839

Sep. 22, 2010 5:45 AM

Sep. 22, 2010 5:45 AM AJ907377

Sep. 22, 2010 5:45 AM

Sep. 22, 2010 5:45 AM AJ907377

Sep. 22, 2010 5:35 AM

Sep. 22, 2010 5:35 AM TL905839

Sep. 22, 2010 5:36 AM

Sep. 22, 2010 5:36 AM TL905839

Sep. 22, 2010 4:12 AM

Sep. 22, 2010 4:12 AM AJ907377

Sep. 22, 2010 4:12 AM

Sep. 22, 2010 4:12 AM TL905839

Sep. 22, 2010 4:12 AM

Sep. 22, 2010 4:12 AM AJ907377

Sep. 22, 2010 4:13 AM

Sep. 22, 2010 4:13 AM AJ907377

Sep. 22, 2010 4:13 AM

Sep. 22, 2010 4:13 AM AJ907377

Sep. 22, 2010 3:50 AM

Sep. 22, 2010 3:50 AM TL905839

Sep. 22, 2010 3:55 AM

Sep. 22, 2010 3:55 AM AJ907377

Sep. 22, 2010 3:55 AM

Sep. 22, 2010 3:55 AM AJ907377

Sep. 22, 2010 3:56 AM

Sep. 22, 2010 3:56 AM AJ907377

Sep. 22, 2010 3:57 AM

Sep. 22, 2010 3:57 AM AJ907377

Sep. 22, 2010 3:55 AM

Sep. 22, 2010 3:55 AM AJ907377

Sep. 22, 2010 3:55 AM

Sep. 22, 2010 3:55 AM AJ907377

Sep. 22, 2010 3:56 AM

Sep. 22, 2010 3:56 AM AJ907377

Sep. 22, 2010 3:56 AM

Sep. 22, 2010 3:56 AM AJ907377

Sep. 22, 2010 3:24 AM

Sep. 22, 2010 3:24 AM AJ907377

Sep. 22, 2010 3:16 AM

Sep. 22, 2010 3:16 AM AJ907377

Sep. 22, 2010 3:30 AM

Sep. 22, 2010 3:30 AM AJ907377

Sep. 22, 2010 3:31 AM

Sep. 22, 2010 3:31 AM AJ907377

Sep. 22, 2010 3:32 AM

Sep. 22, 2010 3:32 AM AJ907377

Sep. 22, 2010 2:33 AM Sep. 23, 2010 4:34 PM Sep. 23, 2010 4:35 PM Sep. 22, 2010 12:35 PM

Sep. 22, 2010 2:33 AM AJ907377 AJ907377 AJ907377 Sep. 22, 2010 12:35 PM AJ907377

Sep. 22, 2010 2:17 AM Sep. 23, 2010 4:36 PM Sep. 22, 2010 12:25 AM

Sep. 22, 2010 2:17 AM AJ907377 AJ907377 Sep. 22, 2010 12:25 AM TL905839

Sep. 22, 2010 12:10 AM

Sep. 22, 2010 12:10 AM TL905839

Sep. 22, 2010 12:09 AM Sep. 22, 2010 12:06 AM Sep. 22, 2010 12:04 AM Sep. 21, 2010 11:37 PM

Sep. 22, 2010 12:09 AM AJ907377 Sep. 22, 2010 12:06 AM AJ907377 Sep. 22, 2010 12:04 AM AJ907377 Sep. 21, 2010 11:37 PM AJ907377

Sep. 21, 2010 11:46 PM

Sep. 21, 2010 11:46 PM TL905839

Sep. 21, 2010 11:46 PM

Sep. 21, 2010 11:46 PM TL905839

Sep. 21, 2010 11:46 PM

Sep. 21, 2010 11:46 PM TL905839

Sep. 21, 2010 11:45 PM

Sep. 21, 2010 11:45 PM TL905839

Sep. 21, 2010 11:27 PM

Sep. 21, 2010 11:27 PM TL905839

Sep. 21, 2010 11:08 PM

Sep. 21, 2010 11:08 PM TL905839

Sep. 21, 2010 11:17 PM

Sep. 21, 2010 11:17 PM TL905839

Sep. 21, 2010 11:17 PM

Sep. 21, 2010 11:17 PM TL905839

Sep. 21, 2010 11:17 PM

Sep. 21, 2010 11:17 PM TL905839

Sep. 21, 2010 11:11 PM

Sep. 21, 2010 11:11 PM TL905839

Sep. 21, 2010 10:45 PM

Sep. 21, 2010 10:39 PM TL905839

Sep. 22, 2010 1:11 AM

Sep. 22, 2010 1:11 AM AJ907377

Sep. 21, 2010 10:29 PM

Sep. 21, 2010 10:29 PM AJ907377

Sep. 21, 2010 9:59 PM

Sep. 21, 2010 9:59 PM AJ907377

Sep. 21, 2010 9:57 PM

Sep. 21, 2010 9:57 PM TL905839

Sep. 21, 2010 10:11 PM Sep. 21, 2010 9:54 PM Sep. 21, 2010 9:24 PM Sep. 21, 2010 9:19 PM Sep. 21, 2010 9:18 PM

Sep. 21, 2010 10:11 PM TL905839 Sep. 21, 2010 9:54 PM TL905839 Sep. 21, 2010 9:24 PM AJ907377 Sep. 21, 2010 9:19 PM TL905839 Sep. 21, 2010 9:18 PM TL905839

Sep. 21, 2010 8:49 PM

Sep. 21, 2010 8:49 PM AJ907377

Sep. 21, 2010 8:37 PM

Sep. 21, 2010 8:37 PM TL905839

Sep. 21, 2010 8:37 PM

Sep. 21, 2010 8:37 PM TL905839

Sep. 21, 2010 9:06 PM

Sep. 21, 2010 9:06 PM AJ907377

Sep. 21, 2010 8:42 PM

Sep. 21, 2010 8:42 PM LF907380

Sep. 21, 2010 8:21 PM

Sep. 21, 2010 8:21 PM LF907380

Sep. 21, 2010 9:04 PM

Sep. 21, 2010 9:04 PM LF907380

Sep. 21, 2010 8:21 PM

Sep. 21, 2010 8:21 PM AJ907377

Sep. 21, 2010 8:20 PM

Sep. 21, 2010 8:20 PM AJ907377

Sep. 21, 2010 9:04 PM

Sep. 21, 2010 9:04 PM LF907380

Sep. 21, 2010 9:03 PM

Sep. 21, 2010 9:03 PM AJ907377

Sep. 21, 2010 9:03 PM

Sep. 21, 2010 9:03 PM LF907380

Sep. 21, 2010 9:03 PM

Sep. 21, 2010 9:03 PM LF907380

Sep. 21, 2010 7:29 PM

Sep. 21, 2010 7:29 PM AJ907377

Sep. 21, 2010 7:21 PM

Sep. 21, 2010 7:21 PM LF907380

Sep. 21, 2010 7:15 PM

Sep. 21, 2010 7:15 PM AJ907377

Sep. 21, 2010 7:31 PM

Sep. 21, 2010 7:31 PM AJ907377

Sep. 21, 2010 6:30 PM

Sep. 21, 2010 6:30 PM LF907380

Sep. 21, 2010 6:27 PM

Sep. 21, 2010 6:27 PM LF907380

Sep. 21, 2010 6:21 PM

Sep. 21, 2010 6:21 PM AJ907377

Sep. 21, 2010 6:06 PM

Sep. 21, 2010 6:06 PM LF907380

Sep. 21, 2010 6:03 PM

Sep. 21, 2010 6:03 PM TL905839

Sep. 21, 2010 5:24 PM

Sep. 21, 2010 5:24 PM LF907380

Sep. 21, 2010 5:07 PM

Sep. 21, 2010 5:07 PM LF907380

Sep. 21, 2010 5:54 PM

Sep. 21, 2010 5:54 PM LF907380

Sep. 22, 2010 4:32 AM

Sep. 22, 2010 4:32 AM AJ907377

Sep. 21, 2010 5:19 PM

Sep. 21, 2010 5:19 PM AJ907377

Sep. 22, 2010 5:43 AM

Sep. 22, 2010 5:43 AM LF907380

Sep. 21, 2010 4:54 PM

Sep. 21, 2010 4:54 PM AJ907377

Sep. 21, 2010 4:51 PM

Sep. 21, 2010 4:51 PM LF907380

Sep. 21, 2010 4:08 PM

Sep. 21, 2010 4:08 PM LF907380

Description

NETLOGON: [5783 ] The session setup to the Windows NT or Windows 2000 Domain Controller \S1CN1HAZDC01.cnh1.cnhgro

NETLOGON: [5783 ] The session setup to the Windows NT or Windows 2000 Domain Controller \S1CN1HAZDC01.cnh1.cnhgro

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1NearEndAlarm: A DS1 facility has reported a N

wag_auro_18000_ap1_02 ip 10.115.2.21 is unreachable

wag_auro_18000_ap1_04 ip 10.115.2.38 is unreachable

HiPath4K Error: F5412 - L1 Trunk error - Error Event=CIRCUIT L1 ERROR ** :1-02-013-000

HiPath4K Error: F8281 - Ethernet errors - Error Event=TRANSSYS ETH LS LINK DOWN ** :-CC B-000-

HiPath4K Error: F5354 - Board out of Attendance - Error Event=BOARD SECONDARY OUT ATTEND L ** :1-02-013-000

HiPath4K Error: F5306 - LTUC in service - Error Event=LTUC IN (ATTENDANCE LIST) ** :1-02-007-000

HiPath4K Error: F5308 - LTU OOS - Error Event=LTUC OUT OF ATTENDANCE LIST ** :1-02-007-000

.NET Runtime: [0 ] The operation completed successfully....

HiPath4K Error: F8261 - Firewall alarm - Error Event=TRANSSYS TCP SUSY ERROR INFO --

HiPath4K Error: F5922 - CC/AP not connected(ape) - Error Event=LTUC CC-AP UNAVAILABLE --

HiPath4K Error: F5750 - Payload error - Error Event=BOARD PAYLOAD CONNECTION ** :1-03-014-000

HiPath4K Error: F5915 - Payload error - Error Event=LTUC PAYLOAD CONNECTION ** :1-18-006-000

HiPath4K Error: F5922 - CC/AP not connected(ape) - Error Event=LTUC CC-AP UNAVAILABLE --

HiPath4K Error: F5877 - TSL error - Error Event=BOARD TSL SWITCH ERROR ** :1-24-007-000

HiPath4K Error: F5915 - Payload error - Error Event=LTUC PAYLOAD CONNECTION ** :1-24-006-000

HiPath4K Error: F5750 - Payload error - Error Event=BOARD PAYLOAD CONNECTION ** :1-06-013-000

NETLOGON: [3210 ] Failed to authenticate with \carhq1.local.car.org, a Windows NT or Windows 2000 domain controller for dom

snmp agent down on device edmc_csrpts_admin

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1DChannelLinkFailure: The ISDN D channel for th

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1FarEndAlarm: An E1 facility has reported a Far E

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1NearEndAlarm: An E1 facility has reported a Ne

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveMajorThld: The heap of the named pro

Please escalate to GCS - NOC needs updated MIB that includes the following OID .1.3.6.1.4.1.4329.2.45.90 - The MIB file may b Please escalate to GCS - NOC needs updated MIB that includes the following OID .1.3.6.1.4.1.4329.2.18.2.2.1.47.230 - The MIB Please escalate to GCS - NOC needs updated MIB that includes the following OID .1.3.6.1.4.1.231.7.2.9

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveMajorThld: The heap of the named pro Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQTcaL3ProcessingTrap (see details) HiPath4K Error: F4057 - DBAR error - Error Event=CP DBAR --

HiPath4K Error: F4057 - DBAR error - Error Event=CP DBAR --

HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:01, RC=59008, Count=1, Comment: The Call Director Serve alarmTrap: If an error occurs, there will be checked if the errorClass is configured to trigger an immediate signalling. If so, a trap HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:00, RC=5831, Count=1, Comment: Shutting down the Stats

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQSevereHardwareTrap: A severe HW failure has been detec

HiPath ProCenter - Service: [114 ] Severe Message: Time: 2010/09/22 00:29:45, RC=1313, Count=1, Comment: Received Switc

HiPath ProCenter - Service: [114 ] Severe Message: Time: 2010/09/22 00:29:45, RC=1313, Count=1, Comment: Received Switc

HiPath ProCenter - Service: [114 ] Severe Message: Time: 2010/09/22 00:29:45, RC=1313, Count=1, Comment: Received Switc

HiPath ProCenter - Service: [114 ] Severe Message: Time: 2010/09/22 00:29:45, RC=1313, Count=1, Comment: Received Switc

IP Service http is down

api_hipath4kv3 ip 10.10.4.10 is unreachable

HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:16, RC=13051, Count=1, Comment: 13051/-271/IX000/-143

HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:00, RC=5831, Count=1, Comment: Shutting down the Stats

HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:16, RC=13051, Count=1, Comment: 13051/-271/IX000/-143

HiPath ProCenter: [114 ] Severe Message: Time: 2010/09/22 00:00:01, RC=17020, Count=1, Comment: The Callback Server co

NETLOGON: [3210 ] Failed to authenticate with \WALNPR03.safeway01.ad.safeway.com, a Windows NT or Windows 2000 dom

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQGlobalMajorLossOfCommsTrap: This event is used to repo

nsNotifyShutdown: An indication that the agent is in the process of being shut down.

alarmTrap: If an error occurs, there will be checked if the errorClass is configured to trigger an immediate signalling. If so, a trap

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for

snmp agent down on device utsw_nc_sw2kxpr6

IISInfoCtrs: [1003 ] Unable to query the IIS Info service performance data...The error code returned by the service is data DWOR Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveMajorThld: The heap of the named pro Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1FarEndAlarm: An E1 facility has reported a Far E Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700E1DChannelLinkFailure: The ISDN D channel for th

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQGlobalMajorLossOfCommsTrap: This event is used to repo

DCOM: [10005 ] DCOM got error "%1055" attempting to start the service WinMgmt with arguments ""..in order to run the server:.

Either this server was recently restarted or the ProcMon service (Part of NetEPI toolset) was restarted.

snmp agent down on device pall_emea_ukehrg1

Application Error: [1000 ] Faulting application iexplore.exe, version 6.0.3790.3959, faulting module mshtml.dll, version 6.0.3790.4

safw_walpbx01 ip 10.17.249.6 is unreachable

btcnh_nhp-b17hubq-as1-1 ip 146.47.135.11 is unreachable

Server going down for reboot - at least 15 major events suppressed on safw_walpbx01

Process ProCenter has gone down.

btcnh_nhh-mx1124-a ip 10.239.32.251 is unreachable

btcnh_nhh-cd1600-a ip 10.239.32.247 is unreachable

btcnh_nhol_nhp-b45hubf2-as1-1 ip 146.47.171.8 is unreachable

btcnh_nhol_nhp-b41hubf5 ip 146.47.171.10 is unreachable

HiPath4K Error: F5922 - CC/AP not connected(ape) - Error Event=LTUC CC-AP UNAVAILABLE --

snmp agent down on device edmc_cshp4k_adm01

snmp agent down on device EDMC_cshpnmcadm01

alarmTrap: If an error occurs, there will be checked if the errorClass is configured to trigger an immediate signalling. If so, a trap

wag_albu_4000_ap1_07 ip 10.160.3.65 is unreachable

wag_albu_4000_ap2_04 ip 10.160.3.49 is unreachable

snmp agent down on device edmc_cshp4k_adm01

sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for the specified DS1 has failed.

wag_albu_4000_ap1_11 ip 10.160.3.61 is unreachable

NETLOGON: [5783 ] The session setup to the Windows NT or Windows 2000 Domain Controller \S1CN1HAZDC02.cnh1.cnhgro

3 Siemens Server Severe Message Event from Application - batch 680

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1FarEndAlarm: A DS1 facility has reported a Fa

sncRg8700Ds1DChannelLinkFailure: The ISDN D channel for the specified DS1 has failed.

sncRg8700Ds1FarEndAlarm: A DS1 facility has reported a Far End Alarm.

alarmTrap: If an error occurs, there will be checked if the errorClass is configured to trigger an immediate signalling. If so, a trap

Major HiPath 8K Alarm. Please open this event as a P3 with BLS: hiQAudProcHeapAboveCritThld: The heap of the named proce

.NET Runtime: [0 ] The operation completed successfully....

Summary 9/22/2010 4:59:35 AM Ticket Summary TL905839

Status

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians. 9/22/2010 4:58:31 AM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians.

closed

9/22/2010 5:45:03 AM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: The device is up and reachable via IP. All alarms have cleared within 3 minutes. Checked RG device- Alarm cleared and all PRIs/Ds1 are in service. 9/22/2010 5:45:49 AM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: The device is up and reachable via IP. All alarms have cleared within 3 minutes. Checked RG device- Alarm cleared and all PRIs/Ds1 are in service.

closed

9/22/2010 5:35:38 AM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is reachable by ping at this time. Alarms cleared in Netcool. 9/22/2010 5:36:06 AM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is reachable by ping at this time. Alarms cleared in Netcool.

closed

9/22/2010 4:11:57 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 4:12:20 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group.

closed

closed

9/22/2010 4:12:47 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 4:13:03 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group.

closed

closed

9/22/2010 4:13:27 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 3:50:05 AM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians.

closed

9/22/2010 3:55:12 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.

closed

9/22/2010 3:55:42 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. closed AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.

9/22/2010 3:56:15 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. 9/22/2010 3:56:34 AM AJ907377 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.

closed

closed

9/22/2010 3:55:32 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. 9/22/2010 3:55:49 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.

closed

closed

9/22/2010 3:56:06 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup. 9/22/2010 3:56:20 AM TL905839 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. Alarm generated by daily backup.

closed

closed

9/22/2010 3:24:38 AM AJ907377 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This is a minor issue. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/22/2010 3:15:56 AM SNMP walk successful. 9/22/2010 3:30:49 AM Ticket Summary AJ907377 TL905839 closed

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Checked RG and alarms have cleared. All PRIs are in service.

closed

9/22/2010 3:31:17 AM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Checked RG and alarms have cleared. All PRIs are in service. 9/22/2010 3:32:07 AM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Checked RG and alarms have cleared. All PRIs are in service. 9/22/2010 2:32:56 AM AJ907377 Minor/Warning alarm only - closing ticket closed refer to vendor refer to vendor 9/22/2010 12:35:32 PM SW905798 closed This ticket was created by Riaan in order to find the MIB name or description for the OID number. The GCS support could not

closed

9/22/2010 2:17:44 AM AJ907377 closed Root ticket # 007003278679 is already open on this issue, closing this duplicate ticket. refer to vendor 9/22/2010 12:24:47 AM AJ907377 closed Warning alarm only relating to packet loss or circuit jitter; 9/22/2010 12:10:13 AM TL905839 AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/22/2010 12:09:18 AM AJ907377 Alarm message is only a minor/warning event. Closing ticket. 9/22/2010 12:06:45 AM AJ907377 Minor/Warning alarm only --- per GCS group. 9/22/2010 12:04:33 AM AJ907377 Alarm message is only a minor/warning event. Closing ticket. Minor/Warning alarm only --- per GCS group. 9/21/2010 11:37:43 PM AJ907377 Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:46:31 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. closed closed closed closed

closed

closed

9/21/2010 11:46:54 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:46:07 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:45:40 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:26:55 PM AJ907377 closed Device was always UP, alarm message cleared in 2 minutes.

closed

closed

closed

9/21/2010 11:08:37 PM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Reset the VPN tunnel / connection and device is reachable via IP. 9/21/2010 11:15:54 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:17:52 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket.

closed

closed

closed

9/21/2010 11:17:35 PM TL905839 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This event happens every night at 11. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 11:10:44 PM AJ907377 closed Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 10:39:10 PM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians.

closed

9/21/2010 10:36:49 PM AJ907377 Able to ping device 10.237.12.20 from the Aggregator. Closing ticket. 9/22/2010 1:11:54 AM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Able to ping device 10.237.12.20 from the Aggregator. Alarm cleared within 5 minutes. Closing ticket. 9/21/2010 10:29:15 PM Ticket Summary TL905839 closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians.

closed

9/21/2010 9:59:12 PM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians. 9/21/2010 9:57:46 PM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes previously Customer Contacted: BCD Travel NOC Dispatched: No Dispatched to: N/A Vendor Ticket Number: Yes -Resolutionsummary: Please refer to root ticket #007003293046. Customer will check with circuit provider. 9/21/2010 10:10:59 PM AJ907377 closed Alarm message cleared in 5 minutes. SNMP walk successful. closed closed closed closed

closed

9/21/2010 8:49:21 PM AJ907377 closed Alarm message is only a minor/warning event. Closing ticket. 9/21/2010 8:21:53 PM TL905839 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A

closed

-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca 9/21/2010 8:22:41 PM TL905839 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A

closed

-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca

9/21/2010 9:06:10 PM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: No Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: SNMP alarm cleared after 10 minutes. Snmp walk successful. 9/21/2010 8:42:25 PM AJ907377 This is a minor alarm. This ticked is being closed. 9/21/2010 8:21:30 PM AJ907377 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A closed

closed

closed

-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca

9/21/2010 8:40:09 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:04:21 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. 9/21/2010 8:20:54 PM AJ907377 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A closed

closed

-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca

9/21/2010 8:20:28 PM AJ907377 Alarm Message: Process ProCenter has gone down. Device Status: Down Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Called customer Action result: Louis informed ongoing planned maintenance. -EscalationContacted Customer: Yes Dispatched: N/A Vendor Ticket Number: N/A

closed

-Resolutionsummary: In contact with customer, Louis informed there is ongoing Planned Maintenance on devices in Waltnut Creek. We ca 9/21/2010 8:39:54 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:04:07 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. closed

9/21/2010 8:39:39 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:03:52 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. 9/21/2010 8:39:25 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:03:38 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. closed closed

9/21/2010 8:39:04 PM AJ907377 Device is UP and reachable via ICMP ping. 9/21/2010 9:03:20 PM TL905839 Ticket Summary -AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and mail Customer Contacted: BT helpdesk Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Device is UP / Reachable via IP. Customer okay to close. 9/21/2010 7:29:50 PM AJ907377 sbado, 18 de setembro de 2010 21:24:29 SMARTTM1 HiPath4K Error: F5922 - CC/AP not connected(ape) - Error Event=LTUC CC-AP UNAVAILABLE -sbado, 18 de setembro de 2010 21:25:40 SW905798 Alarm Message: Device reported alarm Device Status: UP Outage: No Action taken: This is a minor issue. Action result: device pings and is functioning as normal. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary Alarm message is only a minor/warning event. Closing ticket. closed closed

9/21/2010 7:21:33 PM AJ907377 Alarm Message: snmp agent down on device edmc_cshp4k_adm01 Device Status: Reachable via IP Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged device and snmpwalk device Action result: Successful closed -EscalationContacted Customer: No Dispatched: No Vendor Ticket Number: No -Resolutionsummary: SNMP Alarm was cleared 15 minutes later. Snmpwalk successful 9/21/2010 7:15:36 PM AJ907377 Alarm Message: snmp agent down on device EDMC_cshpnmcadm01 Device Status: UP Outage: No Action taken: Chekced SNMP agent on Zenoss Action result: SNMP successful. - Escalation Contacted Customer: no Dispatched: no - Resolution Summary SNMP agent back after 5 minutes. closed 9/21/2010 6:30:01 PM LF907380 -AlarmAlarm Message: Device alarmed in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: None Action result: N/A -EscalationContacted Customer: Yes Customer Contacted: Bev Wagner previously via email Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A

closed

closed

-ResolutionSummary: Minor/Warning alarm only; awaiting customer response regarding network issues; devices from this location go unre

9/21/2010 6:27:36 PM LF907380 -AlarmAlarm Message: Device reported alarm in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A closed Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only - Alarm reoccurs nightly 9/21/2010 6:21:42 PM LF907380 AlarmAlarm Message: snmp agent down on device edmc_cshp4k_adm01 Device Status: Reachable via IP Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged device and snmpwalk device closed Action result: Successful -EscalationContacted Customer: No Dispatched: No Vendor Ticket Number: No -Resolutionsummary: SNMP Alarm was cleared 15 minutes later. Snmpwalk successful closed 9/21/2010 6:03:00 PM LF907380 -AlarmAlarm Message: Device reported alarm in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A closed Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only - Alarm reoccurs nightly

9/21/2010 5:23:06 PM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians. 9/21/2010 5:07:13 PM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: This is a minor / warning alarm per GCS technicians.

closed

9/21/2010 5:54:27 PM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - phone and email Customer Contacted: BCD NOC Dispatched: No Dispatched to: N/A Vendor Ticket Number: Yes -Resolutionsummary: Refer to root ticket # 007003293046, contacted customer, escalated to GCS.

closed

9/22/2010 4:31:34 AM RJ906368 Major HiPath 8K Alarm. Please open this event as a P3 with BLS: sncRg8700Ds1FarEndAlarm: A DS1 facility has reported a F 9/21/2010 5:25:38 PM LF907380 admin# stat /pri/* HDR:Name Admin State Oper Status /pri/pri_1.pri In Service Out Of Service /pri/pri_2.pri In Service In Service /pri/pri_3.pri In Service In Service /pri/pri_4.pri In Service In Service /pri/pri_5.pri Out Of Service Out Of Service /pri/pri_6.pri Out Of Service Out Of Service /pri/pri_7.pri Out Of Service Out Of Service /pri/pri_8.pri Out Of Service Out Of Service /pri/pri_9.pri Out Of Service Out Of Service /pri/pri_10.pri Out Of Service Out Of Service /pri/pri_11.pri Out Of Service Out Of Service /pri/pri_12.pri Out Of Service Out Of Service /pri/pri_13.pri Out Of Service Out Of Service /pri/pri_14.pri In Service In Service /pri/pri_15.pri In Service In Service /pri/pri_16.pri In Service In Service 9/21/2010 5:26:17 PM LF907380 admin# stat /ds1/* HDR:Name Admin State Oper Status /ds1/ustxpkwrg871601_01.ds1 In Service In Service /ds1/ustxpkwrg871601_02.ds1 In Service In Service /ds1/ustxpkwrg871601_03.ds1 In Service In Service /ds1/ustxpkwrg871601_04.ds1 In Service In Service /ds1/ustxpkwrg871601_05.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_06.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_07.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_08.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_09.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_10.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_11.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_12.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_13.ds1 Out Of Service Out Of Service /ds1/ustxpkwrg871601_14.ds1 In Service In Service /ds1/ustxpkwrg871601_15.ds1 In Service In Service /ds1/ustxpkwrg871601_16.ds1 In Service In Service 9/21/2010 5:26:34 PM LF907380 admin# sh alarm ACTIVE ALARM REPORT: SEVERITY TIME DESCRIPTION ID closed 000002428

--------- ------------ ---------------------------------------- --------MAJOR 09-21 15:52 sncRg8700Ds1DChannelLinkFailure

9/21/2010 5:36:40 PM LF907380 Called BCD NOC, spoke to Curt and gave him details of the alarm. 9/21/2010 5:47:49 PM LF907380

9/21/2010 5:19:46 PM Ticket Summary

TL905839

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Please refer to root ticket #007003293037, all alarms cleared, customer notified via email. 9/22/2010 5:43:05 AM Ticket Summary TL905839

closed

-AlarmAlarm Message: Equipment reported an alarm in NETCOOL Device Status: UP / reachable from the NOC Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: Pinged equipment Action result: successful -EscalationContacted Customer: Yes - email Customer Contacted: Distribution list Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Verified alarm and alarm cleared from device. DS1 and PRIs are UP.

closed

9/21/2010 4:54:53 PM LF907380 -AlarmAlarm Message: Device reported server severe messages Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only --- per GCS group. 9/21/2010 4:50:48 PM LF907380 AlarmAlarm Message: Device alarmed in NetCool Device Status: Ignore Outage: No Duplicate Alarm: No Root ticket reference if outage: N/A -ActionAction taken: N/A Action result: Ping N/A -EscalationContacted Customer: No Customer Contacted: N/A Dispatched: No Dispatched to: N/A Vendor Ticket Number: N/A -Resolutionsummary: Minor/Warning alarm only per GCS group. These alarms can be ignored.

closed

closed

9/21/2010 4:08:43 PM LF907380 -AlarmAlarm Message: .NET Runtime: [0 ] The operation completed successfully.... Device Status: Reachable Outage: No Duplicate Alarm: No Root ticket reference if outage: N/| -ActionAction taken: Pinged Device closed Action result: Successful -EscalationContacted Customer: No Dispatched: No Vendor Ticket Number: N/A -Resolutionsummary: Minor Alarm