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FUZZY ANALYSIS OF QUEUING MODELS

WITH C SERVERS

C.Amali

PG Scholar, Department of Mathematics, Nirmala College for Women, Coimbatore, India.

ABSTRACT

This paper proposes a single transmit and multi transmit fuzzy queuing models with single and multiple
servers using various aspects. Here we consider the arrival rate to follow Poisson distribution and assume to
follow heptagonal and octagonal fuzzy numbers. Based on that we evaluate the performance measures by
applying the ranking technique. A numerical examples are also evaluated to show the methodology.

KEY WORDS: fuzzy numbers, ranking technique, single and multi transmit fuzzy queue, heptagonal and
octagonal fuzzy numbers.

INTRODUCTION

Queuing model have a great extend of applications in service organizations, manufacturing firms,
telecommunication networks, computer systems, inventory systems, etc. The services are done in any one of
the following queue namely “First In First Out”, “Last In First Out”, service in random and selection
priority order.

The queuing theory or waiting line theory is developed by Erlang in 1903 based on congestion of
telephone traffic. He directed his first efforts at finding the delay for one operator and later on the results
were extended to find the delay for many operators. Moline and Thornton D-Fry who was further developed
this telephone traffic in 1927 and 1928 respectively.

In general waiting line(queue) is one of the unavoidable situation in our daily life. Queuing theory is
studying about such waiting line through performance measures. The queuing model comprises one or more
queue and one or more service facilities under a set of rules, The parameters arrival rate 𝜆 and service rate 𝜇
follows Poisson distribution and exponential distribution.

Fuzzy logic was initiated by Zadeh[8]. Fuzzy queuing model was first introduced by R.J.Lie and
E.S.Lee in 1989, further developed this model by many authors. Later, [1]Deveraj.J, and Jayalakshmi.D,
Developed a fuzzy approach to priority queues in 2012. [4]Mueen.Z, Ramli.R, and Zabidi.N, investigate
analysis of performance measures with single channel fuzzy queues under two class by ranking method in
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2017. Also, [3]Kumar.R, and Som .B.K. developed a finite single server queuing system with reverse
reneging in 2015. Later, [6]Rao.S.H, Vemuri.V.K, Rao.T.S, and Kumar.B.S, investigate the Analysis of
both arrival two-ohase MX/M/1 queuing system with impatient customers and unreliable server in 2018.
Aria.M, investigate a new fuzzy logic system for controlling multiple traffic intersections with dynamic
phase selection and pedestrian crossing signal in 2019. [5]Rajalakshmi.R and Julia Rose Mary.K
investigated the fuzzy analysis for M/M/C finite capacity queuing model in 2017. [7]Usha Prameela.K and
Pavan Kumar developed the single transmit fuzzy queuing model with two-classes by the execution
proportins by ranking technique in 2020. [2]Hepshiba.B and Julia Rose Mary.K investigate the application
of queuing model for Healthcare centre in 2020.

In this paper we dicussed about the fuzzy analysis of queuing model with C servers using heptagonal
and octagonal fuzzy numbers using ranking technique.

Basic definition for fuzzy

A fuzzy set is specified by a membership function containing the components of a domain space or
universe X in the interval [0,1] , that is 𝐴̃ = {(𝑧, 𝜇𝐴̃ (𝑧); 𝑧𝜖𝑍}
Here 𝜇̃𝐴̃ : 𝑧 → [0,1] is interval called the degree of membership function of the fuzzy set 𝐴̃ and 𝜇𝐴̃(𝑧)
represents the membership value of 𝑧𝜖𝑍 in the fuzzy set 𝐴̃. Also, these membership degree are defined by
𝑅 → [0,1]
Fuzzy Queuing Model with Two Classes of Arrivals and Single Server
In this model, clients arrive in gatherings by a solitary channel spoken to by 𝜆̃1 , 𝜆̃2 and 𝜇̃ separately.
Let 𝜙̃𝜆1 (𝑥), 𝜙̃𝜆2 (𝑦) and 𝜙̃𝜇(𝑧) at that point be the fuzzy sets spoken to by three sets as in Eq.(1), Eq.(2)
and Eq.(3).
𝜆̃1 = {𝑥, 𝜙̃ 𝜆1 (𝑥 ) |𝑥𝜖𝑋 } ...…(1)
𝜆̃2 = {𝑦, 𝜙̃ 𝜆2 (𝑦) |𝑦𝜖𝑌} ……(2)
𝜇̃ = {𝑧, 𝜙̃ 𝜇(𝑧) |𝑧𝜖𝑍} .…..(3)
where X,Y and Z are crisp universal gathering of the landing rate and administration rate. Moreover,
let 𝑓(𝑥, 𝑦, 𝑧) be the mean of specific arrangement of interest. Consequently 𝑥, 𝑦 and 𝑧 are fuzzy numbers
and allegedly 𝑓(𝑥, 𝑦, 𝑧) are fuzzy numbers.
Let 𝐿𝑞 (1) and 𝐿𝑞 (2) represent the current equation in the traditional single queuing model as in Eq.(4)
and Eq(5).
𝜌 𝜌
𝜆1 ( 1 + 2 )
𝐿𝑞 (1) = 𝜇 𝜇
1−𝜌
…….(4)
𝜌 𝜌
𝜆2 ( 1 + 2 )
𝐿𝑞 (2) = 𝜇 𝜇
1−𝜌
…….(5)
The stability steady state is 𝜌 ≡ 𝜌1 + 𝜌2 < 1 and 0 < 𝜌 < 1. Other estimations are characterized by
Eq.(6), Eq.(7), & Eq.(8)
𝐿𝑞 (𝑖)
𝑊𝑞 (𝑖) = 𝜆𝑖
…..(6)

𝑊𝑠 (𝑖) = 𝑊𝑞 (𝑖) + 𝜇1 …..(7)

𝑖

𝐿𝑠 (𝑖) = 𝜆𝑖 𝑊𝑠 (𝑖) ; 𝑖 = 1,2 ….(8)

In this session, the way to change over the fuzzy numbers into crisp numbers is explained. Two sorts
of fuzzy numbers: heptagonal and octagonal fuzzy numbers are executed with the lift and right ranking
technique, which is addressed by 𝐹 (𝑅) → 𝑅.
To begin assigning the innovation for this system, we consider the following cases :
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Heptagonal fuzzy number (case 1)
Let a convex heptagonal fuzzy number 𝐴̃(𝑧) = 𝐴̃(𝑎1 , 𝑎2 , 𝑎3 , 𝑎4 , 𝑎5 , 𝑎6 , 𝑎7 ; 𝑤) . Then the ranking
Index is portrayed by
𝑤 −1 −1 (𝑧)
𝑅(𝐴̃) = ∫𝑧=0 𝐿 (𝑧)+𝑅
2
𝑑𝑧 …..(9)
Where,
1
𝐿−1 (𝑧) = [𝑤 (𝑏 − 𝑎) + 𝑎] + 2[𝑤 (𝑐 − 𝑏) − 𝑒]
1
𝑅−1 (𝑧) = 2[𝑤(𝑑 − 𝑐 ) − 𝑑 ] + [𝑤 (𝑒 − 𝑑 ) − 𝑒]
From the Eq.(9), after simplification , we have obtain Eq.(10)
𝑅(𝐴̃) = 𝑤(2𝑎1,7𝑎2,7𝑎3,22𝑎
54
4 ,7𝑎5,7𝑎6 ,2𝑎7 )
…..(10)
Octagonal fuzzy number ( case 2 )
let a convex octagonal fuzzy number 𝐴̃(𝑧) = 𝐴̃(𝑎1 , 𝑎2 , 𝑎3 , 𝑎4 , 𝑎5 , 𝑎6 , 𝑎7 , 𝑎8 ; 𝑤).Then the ranking
index is portrayed by
𝑤
𝐿−1 (𝑧)+𝑅−1 (𝑧)
𝑅(𝐴̃) = ∫ 2
𝑑𝑧
𝑧=0

Proceeding in the same way as in case 1, we obtain

𝑅(𝐴̃) = 𝑤(3𝑎1,6𝑎2,4𝑎3,5𝑎36
4 ,5𝑎5 ,4𝑎6 ,6𝑎7,3𝑎8 )
……(11)
Numerical Examples
In this section numerical results are evaluated under fuzzy environment the data was collected from
“swarnambigai Bajaj” bike showroom . The service center is run by consecutive 6 working days. Here the
service discipline is “First Come First Out(FCFS)” basis. Here we calculated the arrival rate, service and
performance measure for 𝑀 |𝑀|1 and 𝑀|𝑀|𝐶 using the heptagonal and the octagonal fuzzy numbers.

Example 1
Accept that the two classes of arrivals and a single server are heptagonal fuzzy numbers in a first
come first serve (FCFS) way, with infinite framework limit and population size, characterized as

𝜆̃1 = [0.012, 0.014, 0.016, 0.018, 0.08, 0.06, 0.04 ; 1]

𝜆̃2 = [0.02, 0.04, 0.08, 0.12, 0.14, 0.16, 0.18 ; 1]
𝜇̃ = [0.5, 0.6, 0.7, 0.8, 0.4, 1.6, 1.9 ; 1]
According to the above Eq.(10), the ranking index of 𝜆̃ is
𝑅(𝜆̃1 ) = 0.031
𝑅(𝜆̃2 ) = 0.111
𝑅(𝜇̃) = 0.637
From the Eq.(4),(5),(6),(7) and (8) ,the performance measures for heptagonal fuzzy number are as
follows:
𝐿𝑞 (1) = 0.010, 𝑊𝑞 (1) = 0.309, 𝑊𝑠 (1) = 0.046, 𝐿𝑠 (1) = 0.046
𝐿𝑞 (2) = 0.027, 𝑤𝑞 (2) = 0.241, 𝑊𝑠 (2) = 1.427, 𝐿𝑠 (2) = 0.159

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Consider fuzzy in M/M/C queuing system
𝜆̃1 = [0.012, 0.014, 0.016, 0.018, 0.08, 0.06, 0.04 ; 4]
𝜆̃2 = [0.02, 0.04, 0.08, 0.12, 0.14, 0.16, 0.18 ; 4]
𝜇̃ = [0.5, 0.6, 0.7, 0.8, 0.4, 1.6, 1.9 ; 4]
𝑅(𝜆̃1 ) = 0.125
𝑅(𝜆̃2 ) = 0.443
𝑅(𝜇̃) = 3.215
The performance measures for heptagonal fuzzy numbers are
𝐿𝑞 (1) = 0.008, 𝑊𝑞 (1) = 0.067, 𝑊𝑠 (1) = 0.378, 𝐿𝑠 (1) = 0.047
𝐿𝑞 (2) = 0.03, 𝑤𝑞 (2) = 0.067, 𝑊𝑠 (2) = 0.378, 𝐿𝑠 (2) = 0.167

Example 2
Accept that the two classes of arrivals and single server are octagonal fuzzy numbers in a first come
first serve (FCFS) way, with infinite framework limit on the population size, characterized as
𝜆̃1 = [0.012,0.014,0.016,0.018,0.08,0.06,0.04,0.17; 1]
𝜆̃2 = [0.02,0.04,0.08,0.12,0.14,0.16,0.18,0.19; 1]
𝜇̃ = [0.5,0.6,0.7,0.8,0.4,0.3,1.6,1.9; 1]
According to the above Eq.(12) the ranking index of 𝜆̃ is
𝑅(𝜆̃1 ) = 0.046
𝑅(𝜆̃2 ) = 0.117
𝑅(𝜇̃) = 0.844
The performance measures for octagonal fuzzy numbers are
𝐿𝑞 (1) = 0.013, 𝑊𝑞 (1) = 0.276, 𝑊𝑠 (1) = 1.46, 𝐿𝑠 (1) = 0.067
𝐿𝑞 (2) = 0.032, 𝑤𝑞 (2) = 0.276, 𝑊𝑠 (2) = 1.46, 𝐿𝑠 (2) = 0.171
Considering octagonal fuzzy in M/M/C queuing system
𝜆̃1 = [0.012,0.014,0.016,0.018,0.08,0.06,0.04,0.17; 1]
𝜆̃2 = [0.02,0.04,0.08,0.12,0.14,0.16,0.18,0.19; 1]
𝜇̃ = [0.5,0.6,0.7,0.8,0.4,0.3,1.6,1.9; 1]
𝑅(𝜆̃1 ) = 0.185
𝑅(𝜆̃2 ) = 0.468
𝑅(𝜇̃) = 3.378
The performance measures for octagonal fuzzy numbers are
𝐿𝑞 (1) = 0.013, 𝑊𝑞 (1) = 0.071, 𝑊𝑠 (1) = 0.367, 𝐿𝑠 (1) = 0.068
𝐿𝑞 (2) = 0.033, 𝑤𝑞 (2) = 0.071, 𝑊𝑠 (2) = 0.367, 𝐿𝑠 (2) = 0.172

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Results and Discussion

Table 1

Membership 𝑳𝒔 (𝟏) 𝑳𝒔 (𝟐) 𝑾𝒔 (𝟏) 𝑾𝒔 (𝟐)

function
Heptagonal 0.046 0.159 1.434 1.427
Octagonal 0.067 0.171 1.43 1.42

Table 2

Membership 𝑳𝒒 (𝟏) 𝑳𝒒 (𝟐) 𝑾𝒒 (𝟏) 𝑾𝒒 (𝟐)

Function
Heptagonal 0.010 0.027 0.309 0.241
Octagonal 0.013 0.032 0.276 0.276

Table 3

Membership 𝑳𝒔 (𝟏) 𝑳𝒔 (𝟐) 𝑾𝒔 (𝟏) 𝑾𝒔 (𝟐)

Function
Heptagonal 0.047 0.167 0.378 0.378
Octagonal 0.068 0.172 0.367 0.367

Table 4

Membership 𝑳𝒒 (𝟏) 𝑳𝒒 (𝟐) 𝑾𝒒 (𝟏) 𝑾(𝟐)

Function
Heptagonal 0.008 0.033 0.067 0.067
Octagonal 0.013 0.033 0.071 0.071

The graphical representations of Tables (1), (2), (3) and (4) are demonstrated in Figs. (1),(2),(3) and (4)
respectively.

1.6
1.4
1.2
1
Heptagonal
0.8
0.6 Octagonal
0.4
0.2
0
Ls(1) Ls(2) Ws(1) Ws(2)

Fig. 1. Graphical representation of Table 1.

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0.35
0.3
0.25
0.2
Heptagonal
0.15
Octagonal
0.1
0.05
0
Lq(1) Lq(2) Wq(1) Wq(2)

Fig. 2. Graphical representation of Table 2.

0.4

0.35

0.3

0.25

0.2 Heptagonal
0.15 Octagonal

0.1

0.05

0
Ls(1) Ls(2) Ws(1) Ws(2)

Fig. 3. Graphical representation of Table 3.

0.08

0.07

0.06

0.05

0.04 Heptagonal
Octagonal
0.03

0.02

0.01

0
Lq(1) Lq(2) Wq(1) Wq(2)

Fig. 4. Graphical representation of Table 4.

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From the outcomes shown in tables and its graphical representation demonstrated in figure
(1),(2,),(3) and (4), the positioning technique gives different arrangements of real values, for examples, the
arrival and service rates for each class. It is likewise observed from tables that all execution proportions of
class two in the framework for all the two sorts of fuzzy numbers.

CONCLUSION

In this paper, the fuzzy set theory is shown to be strong tool when dealing with real applications in
queuing models with two classes of arrivals and single server. The ranking approach adopted is also seen to
be effective when transforming fuzzy queues into crisp queues, thus evaluating the system by conventional
performance measurements such as the expected queue length of customers in the queues and system for
both classes of arrivals. Also the computation of the expected waiting time of customers in the queue and in
the whole system is obtained too. Therefore the manager can take the best values and make optimal
decisions. Another advantage of using the ranking method index is obtaining exact values inside the closed
crisp interval, while also providing more than one solution of values in the queuing system with different
types of membership functions.

References

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3. Kumar R., and Som B.K., (2015). A Finite Single server queuing system with reverse
reneging.American Journal of Operational Research, 5(5), 125-128.
4. Mueen Z., Ramli R., and Zabidi N.Z., (2017). Analysis of performance measures with single channel
fuzzy queues under two class by ranking method. Journal of Telecommunication, Electronic and
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5. Rajalakshmi R., and Julia Rose Mary K., (2017). Fuzzy analysis for M\M\C finite capacity queuing
model. International journal of applied research, 3(9), 103-106.
6. Rao S.H., Vemuri V.K., Rao T.S., and Kumar B.S (2018). Analysis of batch arrival two-phase
Mx\M\1 queuing system with impatient customers and unreliable server journal of advanced
research in dynamical and control systems, 10(2), 348-356.
7. Usha prameela K., and pavan kumar (2020). Single transmit fuzzy queuing model with two classes.
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