--- Conversation on 03/07/2025 ---

Xfinity Assistant (11:19 am): Your automatic payment of $58.00 to Xfinity has
processed - thank you. Review bill details here:
https://customer.xfinity.com/billing/servicesTxtHelpOrStopMsg&DataRatesMayApply

--- Conversation on 03/08/2025 ---

Xfinity Assistant (08:19 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your online interaction, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

--- Conversation on 03/19/2025 ---

Xfinity Assistant (08:50 pm): Good afternoon, Subodh kumar. I'm Xfinity Assistant,
here for you 24 hours a day. To get started, ask me a question. Or here are some
things we can chat about.

Xfinity Assistant (08:50 pm): Additional suggestions and FAQs

Subodh Kumar (08:55 pm): Agent

Xfinity Assistant (08:55 pm): OK. Which service do you need help with?

Subodh Kumar (08:55 pm): Xfinity Mobile

Xfinity Assistant (08:55 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (08:55 pm): Other

Xfinity Assistant (08:55 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (08:55 pm): Chat with an agent

Xfinity Assistant (08:55 pm): Got it. I'll put you in touch with a live agent now.

Agent (08:55 pm): Hi Subodh Kumar, thank you for contacting Xfinity. My name is
Yogita. I see you may be having trouble with your Xfinity Mobile service. Is
that correct?

nullAgent (08:56 pm): Hey Subodh, how may I help you?

nullAgent (08:56 pm): awesome!

nullAgent (08:57 pm): May I know if you have any eSIM on your device? Only one eSIM
per device is supported.

nullAgent (08:59 pm): May I know if that works for you?

Agent (09:00 pm): 2 eSIMs on a device?

nullnullAgent (09:00 pm): Sure thing! I can arrange a callback for you!

Agent (09:00 pm): Please stay connected!

nullnullAgent (09:02 pm): The customer callback has been scheduled successfully for
phone number 9143169303

Agent (09:03 pm): You will receive the return label for the device after processing
the return, and you need to ship it in the box with the return label attached.

Agent (09:03 pm): Is there anything else I can assist you with today?

nullAgent (09:03 pm): We are here to provide you with that after the return
process!

Agent (09:04 pm): You will receive an email.

nullAgent (09:04 pm): For return label!

Agent (09:04 pm): Sure! They can also help you with that!

Xfinity Assistant (09:18 pm): Thank you for contacting us.

--- Conversation on 03/20/2025 ---

Xfinity Assistant (02:07 am): Good evening, Subodh kumar. I'm Xfinity Assistant,
here for you 24 hours a day. To get started, ask me a question. Or here are some
things we can chat about.

Xfinity Assistant (02:07 am): Reliably fast speeds, even at peak times when
everyone's online.

Subodh Kumar (02:07 am): Agent

Xfinity Assistant (02:07 am): OK. Which service do you need help with?

Subodh Kumar (02:07 am): Xfinity Mobile

Xfinity Assistant (02:07 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (02:07 am): Troubleshooting

Xfinity Assistant (02:07 am): OK. What issue are you having with your Xfinity
Mobile service?

Subodh Kumar (02:07 am): Activation

Xfinity Assistant (02:07 am): You'll need to activate your Internet equipment using
the Xfinity App. For help with another product, select the most relevant option.

Subodh Kumar (02:10 am): Issues with Xfinity Services activation

Xfinity Assistant (02:10 am): Got it. I'll put you in touch with a live agent now.

Agent (02:10 am): Welcome back. This is Tarun, please give me a few moments to
review the conversation so we can pick up right where you left off.

nullAgent (02:11 am): Hello Subodh! How may I assist you?

nullAgent (02:12 am): Thank you so much for sharing

Agent (02:12 am): For security purposes ,Please confirm the last 4 digits of the
Mobile stored payment method on file

nullAgent (02:13 am): Thank you somuch

Agent (02:13 am): Just to confirm, you ordered the number from Xfinity ?

nullAgent (02:14 am): I will check that for you and assist you with it.

Agent (02:16 am): Just to confirm, have you returned your mobile device that was
for trade-in?

nullnullXfinity Assistant (02:17 am): Hi, Xfinity here! Please provide feedback on
your most recent experience with Xfinity.\n\nThinking about your Xfinity App
interaction, how likely are you to recommend Xfinity to friends & Family? Reply
from 0 Not at all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to
end survey msgs.

Agent (02:17 am): Yes, correct. It does mention over here. Please confirm on which
device and which number you are facing the issue.

nullAgent (02:18 am): Thanks for confirming

Agent (02:18 am): I will help you with the troubleshooting steps , please stay
connected

nullAgent (02:20 am): Please turn on the airplane mode of the device and then turn
it off after 2-3 minutes. After that, restart the phone and check.

nullAgent (02:21 am): I really appreciate your efforts, Subodh.

nullAgent (02:24 am): Yes sure

Agent (02:25 am): Just to confirm Subodh may I know this number is temporary number
9143160182 which you order from xfintiy right?

nullAgent (02:26 am): Thanks for confirming.

Agent (02:27 am): I am scheduling a callback for you. Please share the number where
I can reach you.

nullAgent (02:29 am): The customer callback has been scheduled successfully for
phone number 9143169303You will get a call within 5 sec

nullAgent (02:29 am): Hi Subodh Kumar, welcome back. This is Sahil, please give me
a few moments to review the conversation so we can pick up right where you left
off.

nullAgent (02:31 am): I would have loved to call you but as we belong to mobile
repair Chat Department we can communicate via chat only. If you wish to speak to an
agent on call I will request you to contact our team at 1-888-936-4968 and press 1-
1-2 to speak with live agent.

nullAgent (02:33 am): Subodh, as I can see, you raised a callback for your
reactivation number, correct?

nullnullAgent (02:34 am): Could you please check if you got the call back on the
above number
nullAgent (02:35 am): Let me check

Agent (02:36 am): Thank you! I am working on it. Please fix it.

Agent (02:40 am): I hope we are connected.

nullAgent (02:40 am): Thanks for confirming.

Agent (02:43 am): .

Agent (02:43 am): As I can see, there is no calling team available now. You will
receive a callback tomorrow.

Agent (02:43 am): Or you can contact on this number 1-888-936-4968 and press 1-1-2
to speak with live agent.

nullAgent (02:45 am): I apologise for the inconvenience caused to you I have also
check this with my supervisor but there is no team available right now

Agent (02:45 am): Please understand my limiteation.

nullXfinity Assistant (02:53 am): Thank you for contacting us.

Xfinity Assistant (02:53 am): Thinking about your chat with us, how likely are you
to recommend Xfinity to friends and family? Reply from 0 Not at all Likely to 10
Extremely Likely.\n\nTo return to the Xfinity Assistant, type exit.

Xfinity Assistant (11:39 am): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

Xfinity Assistant (02:37 pm): Good morning, Subodh kumar. Nice to see you. I'm
Xfinity Assistant, here 24 hours a day for you. Ask me anything, or pick an option
to get started.

Xfinity Assistant (02:37 pm): Your recent statement is available

Xfinity Assistant (02:37 pm): Reliably fast speeds, even at peak times when
everyone's online.

Subodh Kumar (02:38 pm): Manage my account

Xfinity Assistant (02:38 pm): Your plan includes Xfinity Internet service.\n\n

Xfinity Assistant (02:38 pm): How can I help you with your plan?

Subodh Kumar (02:38 pm): mobile services

Xfinity Assistant (02:38 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (02:38 pm): Account and plan

Xfinity Assistant (02:38 pm): Here are some of the ways I can help manage your
Xfinity Mobile account.
Subodh Kumar (02:38 pm): talk to agent

Xfinity Assistant (02:38 pm): OK. Which service do you need help with?

Subodh Kumar (02:39 pm): Xfinity Mobile

Xfinity Assistant (02:39 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (02:39 pm): Other

Xfinity Assistant (02:39 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (02:39 pm): Account and plan

Xfinity Assistant (02:39 pm): Here are some of the ways I can help manage your
Xfinity Mobile account.

Subodh Kumar (02:39 pm): Suspend or resume service

Xfinity Assistant (02:39 pm): I can help if you need to cancel, suspend, or resume
your Xfinity Mobile service.

Subodh Kumar (02:39 pm): Chat with an agent to resume service

Xfinity Assistant (02:39 pm): OK. I'll put you in touch with a live agent now.

Agent (02:39 pm): Hi Subodh Kumar, thank you for contacting Xfinity. My name is
Mohammedzubair. How may I help you today?

Agent (02:40 pm): How may I assist you today?

nullnullAgent (02:42 pm): I appreciate you bringing this to our attention. We will
look into this immediately.

Agent (02:42 pm): In order to assist you better, may I know your first name and
last name?

Agent (02:45 pm): I haven't heard from you for a bit. I'll be here for a few more
minutes if you still need my help.

Agent (02:46 pm): Just checking to see if you are still there? I will be ending
our chat shortly as I haven't heard back from you.

nullnullAgent (02:47 pm): May I know you full address please?

Agent (02:48 pm): Are you still connected?

nullnullAgent (02:49 pm): May I know the temp number?

nullnullAgent (02:50 pm): Please share it

nullAgent (02:51 pm): Thank you let me check

Agent (02:52 pm): (914) 316-0182Apple iPhone 16e

Agent (02:52 pm): This one

Agent (02:52 pm): ?

Agent (02:52 pm): Sorry please disregard

Agent (02:52 pm): the message

Agent (02:53 pm): Apple iPhone 11, 64 GB PurpleIMEI: 35898949753617

Agent (02:53 pm): This one?

Agent (02:55 pm): Hope we are connected.

nullAgent (02:55 pm): Thank you for confirming

nullAgent (02:56 pm): I see that the number on this order was done with a simcard
have you got the simcard yet?

nullAgent (02:57 pm): Ohh okay let me check no worry

nullAgent (02:57 pm): I will check a way to convert it to eSIM.

nullnullAgent (02:57 pm): Not much. I will try to do it as soon as possible.

nullAgent (02:58 pm): Sure working on it for you allow me few minutes please

nullAgent (03:01 pm): Is your iphone 11 on latest IOS version ?

nullAgent (03:01 pm): Okay got it

Agent (03:01 pm): Please share me imei 2 of the device please.

Agent (03:03 pm): Hope we are connected.

nullAgent (03:05 pm): First we will activate new number and then we will recover
the number you want on the device.

nullnullnullAgent (03:06 pm): Yes you will be getting your old number back on this
device however to do that first we need to activate new number and then recover
your old number back this is a processs

nullAgent (03:08 pm): Yes correct

nullAgent (03:09 pm): Yes correct for recovering any number the device must be
active on the account with any temp number

nullnullAgent (03:10 pm): Because to recover a number on a device, that device

first needs to be added to the account as a new line.

Agent (03:10 pm): Without that we cannot recover the number.

nullAgent (03:11 pm): I will make sure to raise a request for this and we will
remove the charges for you as this was not your mistake

nullnullAgent (03:12 pm): Yes

Agent (03:12 pm): please

nullAgent (03:12 pm): Sure take your time

nullAgent (03:16 pm): I understand however I need IMEI to update it to esim

nullAgent (03:18 pm): Thank you for the details.

Agent (03:18 pm): Allow me few minutes please.

Agent (03:19 pm): Working on it for you

nullAgent (03:20 pm): 1. Open the **Settings** app on your iPhone.2. Tap on
**General**.3. Select **About**.and please share me the ios verison written on it

nullnullAgent (03:23 pm): Thank you for confirming

Agent (03:23 pm): Working on it for oyu

Agent (03:23 pm): you*

nullAgent (03:27 pm): Thank you for waiting. I appreciate your patience.

Agent (03:27 pm): Working on it for you

nullnullAgent (03:29 pm): Yes it is the temp number

Agent (03:29 pm): Now working on recovering the number and activating the device
with esim

nullnullAgent (03:30 pm): Yes there will be none for a while until the number is
recovered.

nullAgent (03:34 pm): Yes

Agent (03:36 pm): Stay with me I am working on it for you

Agent (03:36 pm): This is your email right subodh.jayswal@gmail.com /

nullAgent (03:39 pm): Subodh, once we have raised a request, there will be a
waiting time of 40 minutes. After this time, you will receive an email confirmation
about the device being changed to eSIM, and your number will be recovered.

nullAgent (03:40 pm): Your old number 9143160182 will be recovered

nullAgent (03:40 pm): No esim will be automatically downloaded :)

nullAgent (03:41 pm): Yes correct! and everything will be correct and your bill
will also be adjusted as you wanted in the first place rest assured you will face
no issue at all

nullnullnullAgent (03:42 pm): Sure I will

nullnullAgent (03:43 pm): Sure the notes has already been updated successfully

nullAgent (03:44 pm): You're welcome

Agent (03:45 pm): Is there anything else I can assist you with today?

nullAgent (03:46 pm): Sure

Agent (03:46 pm): Thank you for choosing Xfinity and have a great day!
nullAgent (04:15 pm): Hi Subodh Kumar, welcome back. This is Sachin , please give
me a few moments to review the conversation so we can pick up right where you left
off.

Agent (04:16 pm): I have gone through the previous conversation regarding the
service not working issue

Agent (04:16 pm): I am here to help you regarding that

nullAgent (04:19 pm): I am extremely sorry for the inconvenience caused to you due
to this and I will assist you in the best possible manner and ensure that this
issue get fixed on same chat so that you need not to invest your valuable time
again and again on this issue

Agent (04:20 pm): allow me sometime to pull up the account to assist you further in
a better manner

Agent (04:23 pm): I would also request you to response in every two minutes to keep
chat session alive Please

nullnullAgent (04:24 pm): I can understand that Subodh and I am really so sorry for
that I am from mobile chat support team and I will take care of this for you don't
have to worry about this at all

Agent (04:25 pm): lets first get this phone working for you

Agent (04:25 pm): and than we will proceed with recovery of your number

nullnullAgent (04:27 pm): I will not repeat that I Will check each and everything
manually and get this fixed for you Subodh

Agent (04:28 pm): and we will proceed with recovery of same old number 9143160182
for you

Agent (04:28 pm): as well

nullAgent (04:28 pm): also you have also shared IMEI 2 already

Agent (04:28 pm): so need to share it again

Agent (04:28 pm): Thanks a lot for trusting me

Agent (04:28 pm): Your personalized secure data link: https://iguard-po-

1pp.slb.comcast.com:9443/ui?X5cX4cA2PhNQ54YTocWs5d Please use this link to our
secure information site to safely enter the requested information. I'll be
available if you have any questions throughout the process

Agent (04:29 pm): to activate it on E sim update above link

Agent (04:29 pm): so we proceed with it further for you'

Agent (04:31 pm): I hope we are connected

Agent (04:31 pm): I would request you to respond every two minutes to keep the chat
session alive, Subodh.

Agent (04:33 pm): I haven't heard from you for a bit. I'm happy to continue
assisting you.
nullnullnullAgent (04:43 pm): Hi Subodh Kumar, welcome back. This is Rahul, please
give me a few moments to review the conversation so we can pick up right where you
left off.

Agent (04:43 pm): I am currently reading your previous chats. Please stay connected
with me.

Agent (04:44 pm): A six-digit code has been sent to the mobile number ending with
9303

nullAgent (04:44 pm): Thank you!

Agent (04:45 pm): Now your account is being pulled up. Please stay connected with
me.

nullAgent (04:47 pm): You want to activate your number, right?

nullnullAgent (04:48 pm): Thank you for providing the mobile number.

Agent (04:49 pm): Please be informed that it may take time, so I request you to
please stay connected with me while I am activating your number.

nullnullnullnullAgent (04:51 pm): I am extremely sorry for wasting your time in

this chat with the previous agent. I assure you that I will help you definitely
without waiting a single minute.

Agent (04:51 pm): I just request your cooperation with me in this chat.

nullAgent (04:54 pm): Subodh, as I can see, this number 9143160182 is active on
iPhone 16e.

nullnullnullAgent (04:56 pm): I got it

Agent (04:57 pm): If you want to activate our 9143160182 number on the Apple iPhone
11, then you need to deactivate this number (470) 277-1668.

Agent (04:57 pm): Because (470) 277-1668 number is currently linked with the iPhone
11.

Agent (04:58 pm): Or we can simply swap the number without deactivating it.

Agent (04:59 pm): Shall I swap the number?

nullnullnullAgent (05:00 pm): Sure

Agent (05:00 pm): I am currently getting your number, 9143160182, back on your
iPhone 11.

Agent (05:01 pm): Please stay connected, and I apologize for taking up much of your
time.

nullAgent (05:04 pm): Please stay connected with me. I am actively working on your
concern.

nullnullAgent (05:06 pm): Subodh, I have to communicate with the team to get your
old number, 9143160182, back on your iPhone 11.

Agent (05:07 pm): Please bear with me

nullAgent (05:08 pm): Thank you! I appreciate your patience.

Agent (05:11 pm): :)

Agent (05:11 pm): . Please stay connected.

nullAgent (05:11 pm): Thank you

Agent (05:13 pm): :)

Agent (05:14 pm): Subodh, please do not leave this chat as I am working on our
concern.

nullnullnullAgent (05:16 pm): I know and I value your time, but I am sorry to say
this takes time.

Agent (05:18 pm): I am almost done.

nullAgent (05:19 pm): But I assure you that I am the last agent who will help you.

nullAgent (05:21 pm): ok

Agent (05:22 pm): Do you want to deactivate this number: (470) 277-1668?

nullnullnullAgent (05:24 pm): Yes, I will help you with that after getting your old
number back on your device.

Agent (05:26 pm): Please bear with me.

nullAgent (05:27 pm): Thank you for your understanding and patience.

nullnullnullnullnullnullnullnullXfinity Assistant (05:43 pm): Sorry, something went

wrong and I can't connect you with an agent right now. Do you want to schedule a
callback?

Subodh Kumar (05:43 pm): Schedule a call

Xfinity Assistant (05:43 pm): Hmmm, it looks like something went wrong with your
request. Please try again later, or ask the Xfinity Assistant a question.

Subodh Kumar (05:43 pm): Schedule a call

Xfinity Assistant (05:43 pm): Hmmm, it looks like something went wrong with your
request. Please try again later, or ask the Xfinity Assistant a question.

Subodh Kumar (06:03 pm): Mobile devices

Xfinity Assistant (06:03 pm): Here are some ways I can help with your Xfinity
Mobile device.

Subodh Kumar (06:03 pm): Connect to agent

Xfinity Assistant (06:03 pm): OK. Which service do you need help with?

Subodh Kumar (06:03 pm): Xfinity Mobile

Xfinity Assistant (06:03 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (06:03 pm): Activation

Xfinity Assistant (06:03 pm): Here are some ways I can help with your Xfinity
Mobile device.

Subodh Kumar (06:04 pm): Chat with an agent

Xfinity Assistant (06:04 pm): No problem. I'll put you in touch with a live agent
now.

Agent (06:11 pm): Hi Subodh Kumar, welcome back. This is Parul, please give me a
few moments to review the conversation so we can pick up right where you left off.

nullAgent (06:13 pm): Hi Subodh Kumar, welcome back. This is Rahul, please give me
a few moments to review the conversation so we can pick up right where you left
off.

Agent (06:13 pm): I am currently reading your previous chats. Please stay connected
with me.

Agent (06:14 pm): Subodh, are you connected with me?

Agent (06:14 pm): Hey, please allow me a minute to review the previous interaction.
So that I can help you accordingly.

nullAgent (06:16 pm): ?

Agent (06:17 pm): Thank you:)

Agent (06:18 pm): Just to be sure, you are getting no signals at 9143160182, right?

nullAgent (06:20 pm): Subodh, I have checked that the device is active on my end
with the line (914) 316-0182.

Agent (06:20 pm): Can you try the network reset on the mobile device?

nullAgent (06:20 pm): 1. Navigate to **Settings > Cellular > Cellular Data
Options > Enable LTE** and turn it **Off**.2. Re-enable LTE by following the
same steps.3. Test the connection in a web browser.4. If issues persist, enable
**Airplane Mode**.5. Power down the device, remove the SIM card, then reinsert
it.6. Power on the device and disable **Airplane Mode**.7. If data is still
unavailable, go to **Settings > General > Reset > Reset Network
Settings**.

nullAgent (06:21 pm): it is active on Apple iPhone 16e

nullnullnullAgent (06:27 pm): Hi Subodh Kumar, welcome back. This is Parinabh,

please give me a few moments to review the conversation so we can pick up right
where you left off.

Agent (06:27 pm): Will you please elaborate on your current issue?

Agent (06:27 pm): Concern*

Agent (06:27 pm): Hope we are connected?

Agent (06:27 pm): I am here.

nullAgent (06:27 pm): How can I help you?

nullnullAgent (06:30 pm): Let me arrange a callback for you regarding that.

Agent (06:30 pm): We have a dedicated team for that.

Agent (06:30 pm): As I am from the billing department.

Agent (06:30 pm): Please provide me your number on which you would like to receive
the callback.

nullnullAgent (06:31 pm): Callback Scheduled SuccessfullyThe customer callback has

been scheduled successfully for phone number 9143169303Virtual Hold Confirmation
Number: FIL-4629810-1

Agent (06:31 pm): Is there anything I can help you with?

Agent (06:32 pm): I am here.

null--- Conversation on 03/23/2025 ---

Xfinity Assistant (04:59 pm): Good afternoon, Subodh kumar. I'm Xfinity Assistant,
here for you 24 hours a day. To get started, ask me a question. Or here are some
things we can chat about.

Xfinity Assistant (04:59 pm): You may experience brief service interruptions while
our technicians are working. We apologize for any inconvenience.

Xfinity Assistant (04:59 pm): Additional suggestions and FAQs

Subodh Kumar (04:59 pm): Hi

Xfinity Assistant (04:59 pm): Hello, there. How can I help you?

Subodh Kumar (04:59 pm): Account

Xfinity Assistant (04:59 pm): Your plan includes Internet service..\nYour account
number is XXXXXXXXXXXX1278.

Xfinity Assistant (04:59 pm): I can help manage your account, but I need a little
more info first. What do you need help with?

Subodh Kumar (04:59 pm): Mobile

Xfinity Assistant (04:59 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (05:00 pm): Account and plan

Xfinity Assistant (05:00 pm): Here are some of the ways I can help manage your
Xfinity Mobile account.

Subodh Kumar (05:00 pm): Agent

Xfinity Assistant (05:00 pm): OK. Which service do you need help with?

Subodh Kumar (05:00 pm): Xfinity Mobile

Xfinity Assistant (05:00 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (05:00 pm): Other

Xfinity Assistant (05:00 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (05:00 pm): Chat with an agent

Xfinity Assistant (05:00 pm): OK. I'll put you in touch with a live agent now.

Agent (05:01 pm): Hi Subodh Kumar, thank you for contacting Xfinity. My name is
Amansingh. I see you may be having trouble with your Xfinity Mobile
service. Is that correct?

nullnullAgent (05:02 pm): Yes sure

Agent (05:02 pm): Can you please elaborate on your concern so that I can assist you
better?

nullAgent (05:02 pm): I appreciate you bringing this to my attention. I'm happy to
help you.

Agent (05:02 pm): May I have your full name and the last 4 digits of the payment
method on file to verify the account?

nullnullAgent (05:03 pm): Thanks for confirming. Please allow me a moment while I
review your account.

nullAgent (05:05 pm): I can see that you've returned the iPhone 16 back to Xfinity,
and you want to activate the iPhone 11. Is that correct?

nullAgent (05:08 pm): IPhone 11 is associated with this number: (470) 277-1668.

nullnullAgent (05:09 pm): Thanks for confirming.

Agent (05:09 pm): Kindly help me with your old number.

nullAgent (05:11 pm): Thanks for confirming.

Agent (05:12 pm): I'm connecting with my higher team to get this updated for you.
Please stay connected to the chat.

nullnullAgent (05:16 pm): Yes I"m here

Agent (05:16 pm): And working with my higher team to get this number on Iphobne 11
(914) 316-0182

nullAgent (05:18 pm): Please stay connected to the chat I'm working on it.

nullAgent (05:22 pm): Subodh I can see that the return order is not yet completed
once it is done than you can have this (914) 316-0182 number on Iphone 11

nullnull--- Conversation on 03/26/2025 ---

Subodh Kumar (09:55 pm): Agent

Xfinity Assistant (09:55 pm): OK. Which service do you need help with?

Subodh Kumar (09:55 pm): Xfinity Mobile

Xfinity Assistant (09:55 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (09:55 pm): Other

Xfinity Assistant (09:55 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (09:56 pm): Chat with an agent

Xfinity Assistant (09:56 pm): No problem. I'll put you in touch with a live agent
now.

nullAgent (09:56 pm): Welcome back. This is Shivam, please give me a few moments to
review the conversation so we can pick up right where you left off.

nullAgent (09:57 pm): Yes, I am here.

Agent (09:57 pm): Could you please elaborate on your concern so that I can assist
you better?

nullnullnullAgent (09:59 pm): Sorry for the inconvenience. Rest assured, you're
connected to the right person. I will help you with this issue.

Agent (10:00 pm): Please allow me a couple of minutes to review your account.

nullAgent (10:01 pm): I understand your point, Subodh. Please allow me a moment to
review your account and assist you accordingly. I appreciate your time and
presence.

Agent (10:03 pm): Just to confirm, you want to continue your line (914) 316-0182
with this device: Apple iPhone 16e, 256 GB Black.
SKU: 195950051643
IMEI: 356312632391495. Is that correct?

nullnullAgent (10:05 pm): Alright! Thank you for the information.

Agent (10:05 pm): Could you please provide me the IMEI of the iPhone 11?

nullAgent (10:08 pm): please allow me a moment

nullAgent (10:13 pm): Thanks for your cooperation.

Agent (10:13 pm): Please stay connected.

Agent (10:13 pm): .

nullnullnullnullXfinity Assistant (10:42 pm): Thank you for contacting us.

Xfinity Assistant (10:42 pm): Thinking about your chat with us, how likely are you
to recommend Xfinity to friends and family? Reply from 0 Not at all Likely to 10
Extremely Likely.\n\nTo return to the Xfinity Assistant, type exit.

Subodh Kumar (10:42 pm): Exit

Xfinity Assistant (10:42 pm): Thank you! If you have any other questions about your
services, just ask them here and I'll get you the answers you need.

Subodh Kumar (10:42 pm): Agent

Xfinity Assistant (10:42 pm): Thank you for taking the time to let us know what you
think! We appreciate your feedback.

Subodh Kumar (10:43 pm): Mobile

Xfinity Assistant (10:43 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (10:43 pm): Troubleshoot Xfinity Mobile

Xfinity Assistant (10:43 pm): OK. What issue are you having with your Xfinity
Mobile service?

Subodh Kumar (10:44 pm): Agent

Xfinity Assistant (10:44 pm): OK. Which service do you need help with?

Subodh Kumar (10:44 pm): Xfinity Mobile

Xfinity Assistant (10:44 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (10:44 pm): Activation

Xfinity Assistant (10:44 pm): Here are some ways I can help with your Xfinity
Mobile device.

Subodh Kumar (10:44 pm): Chat with an agent

Xfinity Assistant (10:44 pm): OK. I'll put you in touch with a live agent now.

--- Conversation on 03/27/2025 ---

Xfinity Assistant (12:37 am): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

Xfinity Assistant (11:17 pm): Our thanks. Your rewards.

Xfinity Assistant (11:17 pm): Hi Subodh kumar! Thank you for being an Xfinity
customer.

Subodh Kumar (11:17 pm): Learn about Xfinity Rewards

Xfinity Assistant (11:17 pm): Xfinity Rewards is a new program just for Xfinity
customers. It is our way of saying thank you for being with us. Join today and
enjoy a mix of perks, experiences, product benefits, and so much more.

Subodh Kumar (11:17 pm): Frequently Asked Questions

Xfinity Assistant (11:17 pm): Please select an option below that best fits your
issue.

Subodh Kumar (11:17 pm): What rewards am I eligible for?

Xfinity Assistant (11:17 pm): Learn more about what rewards you're eligible for at
xfinity.com/rewards. Join today and start enjoying rewards immediately.

Subodh Kumar (11:17 pm): Talk to agent

Xfinity Assistant (11:17 pm): OK. Which service do you need help with?

Subodh Kumar (11:18 pm): Xfinity Mobile

Xfinity Assistant (11:18 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (11:18 pm): Other

Xfinity Assistant (11:18 pm): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (11:18 pm): Chat with an agent

Xfinity Assistant (11:18 pm): OK. I'll put you in touch with a live agent now.

Agent (11:18 pm): Hi Subodh Kumar, thank you for contacting Xfinity. My name is
Shivam. I see you may be having trouble with your Xfinity Mobile service. Is
that correct?

nullAgent (11:18 pm): Please elaborate on that so I can help you accordingly.

nullAgent (11:19 pm): Sure, please allow me a minute for that.

nullAgent (11:20 pm): I am really sorry for that, Subodh. Let me quickly look into
it so that I can assist you with the concern.

Agent (11:21 pm): Meanwhile, just a heads up: our chat might get disconnected if
you minimize or click the refresh button. To avoid this, please do not close the
chat window.

Agent (11:22 pm): Thanks for your patience, Subodh. I understand you are having
issues with the smartwatch to get the cellular services on it. Am I correct?

nullnullAgent (11:23 pm): Thanks for confirming this. I can check the number (914)
316-0182 associated with the Apple iPhone 16e is deactivated.

Agent (11:23 pm): Would you like to reactivate the same?

nullAgent (11:25 pm): Just to confirm, currently the iPhone 11 is having (470) 277-
1668. You don't want that number, right?

nullAgent (11:26 pm): Thanks for confirming this. Let me look into it to assist you
accordingly.

nullnullAgent (11:37 pm): Meanwhile, as a reminder, the Xfinity WiFi hotspot

network provides millions of Xfinity hotspots services in the US. These hotspots
deliver fast, convenient WiFi access without any additional fees to our customers.
Agent (11:37 pm): While I am doing this with my advance team, I would like to
request that you please keep responding to the chat to keep the session active.

Agent (11:37 pm): I haven't heard from you for a bit. I'll be here for a few more
minutes if you still need my help.

Agent (11:37 pm):  Are you still with me? I’ll be available for another
minute if you have any more questions.

Agent (11:37 pm):  It looks like you've possibly walked away or have left our
session. You can contact us anytime at click here you for contacting XFINITY
Support.

nullAgent (11:37 pm): Hi Subodh Kumar, welcome back. This is Kartik, please give me
a few moments to review the conversation so we can pick up right where you left
off.

nullAgent (11:39 pm): As I have checked, you are having a mobile issue and want to
reactivate the number on your iPhone 11.

Agent (11:39 pm): Am I correct?

nullAgent (11:40 pm): Thank you for confirming .

Agent (11:40 pm): Please help me with the IMEI number of your Iphone 11

nullAgent (11:42 pm): Got it.

Agent (11:42 pm): Do you want to use the 2 numbers in your Iphone 11

nullAgent (11:44 pm): I apologize with Xfinity you will not add 2 Xfinity number in
1 device but no need to worry I can do one thing for you

Agent (11:44 pm): What if for the 2nd number with the device which is in $0 from
Xfinity

nullAgent (11:45 pm): No need to worry I'll give your the device from Xfinity

nullAgent (11:46 pm): No there is $0 charge for the device

nullAgent (11:47 pm): You just need to pay 1 line state and local taxes and
government fee for the new device and the device charges will be taken care by
Xfinity

Agent (11:47 pm): May I have the number which you want to use on your new device ?

nullnullAgent (11:48 pm): Thank you so much

Agent (11:48 pm): Now I am sending you a secure link to verify the account details!
We take this extra step to ensure no one is purchasing services on your behalf
without permission. Please enter the required details

nullAgent (11:50 pm): No need to worry! I am here to help you.

Agent (11:50 pm): Please do not worry .

nullnullAgent (11:51 pm): Sure I will help you with that.

Agent (11:52 pm): Please help me with the IMEI number so that I can deactivate the
temporary number for you.

Agent (11:53 pm): Your personalized secure data link: https://iguard-po-

1pp.slb.comcast.com:9443/ui?26rRUdibC7h3x4MhggLfTKPlease use this link to our
secure information site to safely enter the requested information. I'll be
available if you have any questions throughout the process

Agent (11:53 pm): Also please let me know once you fill the secure link so that I
will help you to activate the number as well

nullAgent (11:53 pm): Thank you

Agent (11:53 pm): Now please let me know once you fill the secure link

nullnullAgent (11:56 pm): Thank you for filling the details.

Agent (11:56 pm): Yes I am here

Agent (11:56 pm): Subodh2

(470) 277-1668
Apple iPhone 11
64GB, Purple. I am deactivating the temporary number for you.

nullAgent (11:56 pm): Thank you so much

Agent (11:58 pm): I hope we are still connected ?

null--- Conversation on 03/28/2025 ---

Agent (12:00 am): Thank you so much

nullAgent (12:01 am): Yes I am working on it

nullAgent (12:01 am): Thank you so much

Agent (12:03 am): EST. MONTHLY$22.10 I am adding 1 line with unlimited everything
and mobile protection plan EST. PAY TODAY$0.00

nullnullAgent (12:03 am): There is no pay today

Agent (12:03 am): Yes it will be the same

nullAgent (12:04 am): I am sharing the price for that line onlu

Agent (12:04 am): only not the additional charges

nullAgent (12:05 am): Okay let me check

Agent (12:07 am): ALmost there

nullnullnullAgent (12:09 am): Please rest assured I got your point you have 2 lines
in which you are paying for 1st line and 2nd line is in free for 12 months

Agent (12:09 am): And I am adding the same deal for you

nullAgent (12:09 am): Please no need to worry I am adding the same

nullAgent (12:10 am): Once I added it and it will get active with in 120 min
nullnullAgent (12:11 am): You can trust me I am working on it

Agent (12:12 am): As I can check with the iPhone 11 you will get the Nano sim
which will get delivered by tomorrow and once you insert the sim you will get your
service back

nullAgent (12:12 am): It will be the same number 9143160182

nullAgent (12:13 am): I am getting the error

Agent (12:14 am): But no need to worry after you receive the nano sim you can
activate it and they you can convert the nano sim to eSIM

nullAgent (12:15 am): If it's possible to activate the eSIM I would love to do that

nullAgent (12:16 am): Yes correct the 2nd line will cost you $0 for 12 months and
then $20

Agent (12:16 am): And everything is unlimited you will get

nullAgent (12:27 am): You can share the IMEI and I'll check if it's possible

nullnullAgent (12:28 am): I apologize GPS watch can't be trade in

nullnullXfinity Assistant (12:28 am): Thank you for contacting us.

Subodh Kumar (12:28 am): Download Transcript

Xfinity Assistant (12:28 am): Your transcript download will begin shortly.

Xfinity Assistant (12:28 am): Thinking about your chat with us, how likely are you
to recommend Xfinity to friends and family? Reply from 0 Not at all Likely to 10
Extremely Likely.\n\nTo return to the Xfinity Assistant, type exit.

Subodh Kumar (12:40 am): Exit

Xfinity Assistant (12:40 am): I need a little more info. You can try asking a short
question like \"When is my bill due?\" or selecting one of the options below.

Subodh Kumar (12:41 am): Rewards

Xfinity Assistant (12:41 am): Our thanks. Your rewards.

Xfinity Assistant (12:41 am): Hi Subodh kumar! Thank you for being an Xfinity
customer.

Subodh Kumar (12:44 am): I need help

Xfinity Assistant (12:44 am): Happy to help, Subodh kumar. To get started, tell me
the issue you're having.

Subodh Kumar (12:44 am): My reward not showing

Xfinity Assistant (12:44 am): Our thanks. Your rewards.

Xfinity Assistant (12:44 am): Hi Subodh kumar! Thank you for being an Xfinity
customer.
Subodh Kumar (12:44 am): I need help

Xfinity Assistant (12:44 am): Happy to help, Subodh kumar. To get started, tell me
the issue you're having.

Subodh Kumar (12:44 am): My Xfinity Rewards tier is wrong

Xfinity Assistant (12:44 am): Your rewards tier is determined by the date you
activated your services. However, if you’ve left Xfinity for more than 90 days,
we use the latest activation date. How can I help?

Subodh Kumar (12:45 am): Agent

Xfinity Assistant (12:45 am): OK. Which service do you need help with?

Subodh Kumar (12:45 am): Xfinity Services

Xfinity Assistant (12:45 am): Thanks, I can help with most issues, but I'll put you
in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (12:45 am): Agent

Xfinity Assistant (12:45 am): OK. Which service do you need help with?

Subodh Kumar (12:45 am): Xfinity Mobile

Xfinity Assistant (12:45 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (12:45 am): Other

Xfinity Assistant (12:45 am): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (12:45 am): Chat with an agent

Xfinity Assistant (12:45 am): Got it. I'll put you in touch with a live agent now.

Agent (12:45 am): Hi Subodh Kumar, thank you for contacting Xfinity. My name is
Aditya. I see you may be having trouble with your Xfinity Mobile service. Is
that correct?

nullnullnullAgent (12:46 am): Subodh, thank you so much for sharing your concern.
I"II surely help you in the best possible way.

Agent (12:47 am): I"II request you to please allow me a moment so that I can
quickly pull your account details so that I can check the pormotion for you.

nullAgent (12:47 am): promotion*

Agent (12:48 am): Also, I request that you please do not switch between windows or
change the chat window; otherwise, we will lose connection, and I do not want this
to happen with our valuable customer. I also ask that you please keep me updated
every 2 minutes to avoid chat disconnection, as I want to resolve everything in
this chat and save your time.

nullAgent (12:49 am): Thank you so much for waiting. I have successfully pulled
your account details.

Agent (12:50 am): I am checking your reward section. Please stay connected.

nullAgent (12:51 am): Subodh, I have checked your rewards section and found that
you have redeemed the reward (Save $150 on a new smartwatch). I'll request you to
please check the redeem section on the application.

nullAgent (12:53 am): Also, you are getting this promotion because you are our
silver member and have been with us for over a year now. Thank you so much for
choosing us and being with us❤️

nullAgent (12:54 am): Subodh, I request you to please check the redeem section
once, and you will be able to see the code that will help you save $150 on any
smartwatch.

Agent (12:55 am): I'll request you to please check xfinity.com/rewards, and you
will be able to see a section for redeemed rewards.

Xfinity Assistant (02:28 am): Thank you for contacting us.

Subodh Kumar (02:28 am): Exit

Xfinity Assistant (02:28 am): I need a little more info. You can try asking a short
question like \"When is my bill due?\" or selecting one of the options below.

Subodh Kumar (02:28 am): Agent

Xfinity Assistant (02:28 am): OK. Which service do you need help with?

Subodh Kumar (02:28 am): Xfinity Mobile

Xfinity Assistant (02:28 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (02:28 am): Other

Xfinity Assistant (02:28 am): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (02:29 am): Chat with an agent

Xfinity Assistant (02:29 am): OK. I'll put you in touch with a live agent now.

Xfinity Assistant (02:34 am): Thank you for contacting us.

Subodh Kumar (02:35 am): Exit

Xfinity Assistant (02:35 am): I need a little more info. You can try asking a short
question like \"When is my bill due?\" or selecting one of the options below.

Subodh Kumar (02:35 am): Account issues

Xfinity Assistant (02:35 am): Your plan includes Internet service..\nYour account
number is XXXXXXXXXXXX1278.

Xfinity Assistant (02:35 am): I can help manage your account, but I need a little
more info first. What do you need help with?
Subodh Kumar (02:35 am): Agent

Xfinity Assistant (02:35 am): OK. Which service do you need help with?

Subodh Kumar (02:35 am): Xfinity Mobile

Xfinity Assistant (02:35 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (02:35 am): Other

Xfinity Assistant (02:35 am): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (02:35 am): Chat with an agent

Xfinity Assistant (02:35 am): OK. I'll put you in touch with a live agent now.

Xfinity Assistant (02:39 am): Thank you for contacting us.

Subodh Kumar (02:39 am): Exit

Xfinity Assistant (02:39 am): I need a little more info. You can try asking a short
question like \"When is my bill due?\" or selecting one of the options below.

Subodh Kumar (02:41 am): Agent

Xfinity Assistant (02:41 am): OK. Which service do you need help with?

Subodh Kumar (02:41 am): Xfinity Mobile

Xfinity Assistant (02:41 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (02:41 am): Other

Xfinity Assistant (02:41 am): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (02:41 am): Chat with an agent

Xfinity Assistant (02:41 am): Got it. I'll put you in touch with a live agent now.

Agent (02:41 am): Hi Subodh Kumar, thank you for contacting Xfinity. My name is
Reeta. I see you may be having trouble with your Xfinity Mobile service. Is
that correct?

nullAgent (02:42 am): Please do not worry at all, I am here for you and I can help
you with the best here

Agent (02:42 am): Please allow me 1-2 minutes to pullup your account. :)

nullAgent (02:43 am): Okay, allow me 2 minutes, please.

Agent (02:45 am): Can you help me with the exact issue you are having with your
mobile services so that I can help you accordingly ?
nullAgent (02:46 am): I am unable to check the details without any information
about the issue.

nullAgent (02:47 am): Oh! Thank you so much! Let me check the status of your line.

Agent (02:49 am): Thank you for waiting. I would like to inform you that the trade-
in of your device is showing as pending due to the order placed on your account.
Please submit your device, as you should have received an email outlining the steps
for sending your device before 8th April. I hope you got my point.

nullnullAgent (02:51 am): Yes!!! The device you are trading in. Apple iPhone 16e
256GB , Black Soniya.

nullAgent (02:53 am): Okay! Let me check it once for you with the team.

nullAgent (02:54 am): You can be sure that I am checking the same for you.

Agent (02:55 am): I see this number is deactivated from the ACCOUNT 9143160182.

nullAgent (02:57 am): Please allow me 2minutes as I am checking

Agent (02:57 am): I am sharing the secure link with you to fill some required
details please click on the link and fill the details and these details are
required to avoid any fraudulent activities to your account and the link is fully
secured and end to end encrypted and we are following FCC government guidelines so
no one have access to your information.  

Agent (02:58 am): Your personalized secure data link: https://iguard-po-

1pp.slb.comcast.com:9443/ui?UeyPHQ8ekkkZYeoq82sdQ8 Please use this link to our
secure information site to safely enter the requested information. I'll be
available if you have any questions throughout the process

Agent (02:59 am): Please use the link and let me know once done.

nullnullAgent (02:59 am): Let me share the details.

Agent (03:00 am): Please help me with the best email addrress

nullAgent (03:01 am): .

nullAgent (03:02 am): Hi Subodh Kumar, welcome back. This is Shradha, please give
me a few moments to review the conversation so we can pick up right where you left
off.

nullnullAgent (03:07 am): Thank you for waiting.

Agent (03:07 am): I understand that you recently requested for a trade in for the
device Apple IPHONE 11, 64 GB, which has the number (914) 316-0182 with a Apple
iPhone 16e 256GB , Black, am I right?

Agent (03:07 am): Did you receive my previous message?

Agent (03:07 am): Yes, I am here.

Agent (03:07 am): I understand that you recently requested for a trade in for the
device Apple IPHONE 11, 64 GB, which has the number (914) 316-0182with a Apple
iPhone 16e 256GB Black, am I right?
nullnullnullnullAgent (03:09 am): I do see that the order for return is submitted
but not yet completed.

nullAgent (03:10 am): Are you looking to add this number 9143160182 on your current
Apple iPhone 16 Pro 256GB , Natural Titanium?

nullnullAgent (03:12 am): I do understand your concern, I am working to get this

added back for you, it's just that the number seems to have been currently locked
for the trade in so I am trying to get this rectified and added on your iPhone 11.

nullAgent (03:14 am): Yes, that could possibly be due to the iPhone 16 e being
returned as the number was added on it.

nullAgent (03:15 am): Yes, it seems he was working to build the order for you and
in order for me to also check on it, I will need to share the secure data link, and
you will have to complete it. Please return to this chat window once you are done.

Agent (03:15 am): Your personalized secure data link: https://iguard-po-

1pp.slb.comcast.com:9443/ui?8TVR43NCBiSNXZifdLdc6W Please use this link to our
secure information site to safely enter the requested information. I'll be
available if you have any questions throughout the process

Agent (03:16 am): Looks like you were able to complete the form successfully!

Xfinity Assistant (03:18 am): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Subodh Kumar (03:18 am): Agent

Xfinity Assistant (03:18 am): OK. Which service do you need help with?

Subodh Kumar (03:18 am): Xfinity Mobile

Xfinity Assistant (03:18 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (03:18 am): Other

Xfinity Assistant (03:18 am): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (03:18 am): Chat with an agent

Xfinity Assistant (03:18 am): Got it. I'll put you in touch with a live agent now.

Xfinity Assistant (03:19 am): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Xfinity Assistant (03:20 am): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Xfinity Assistant (03:24 am): Thank you for contacting us.

Subodh Kumar (03:24 am): Download Transcript

Xfinity Assistant (03:24 am): Your transcript download will begin shortly.

Xfinity Assistant (03:25 am): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Subodh Kumar (03:25 am): Agent

Xfinity Assistant (03:25 am): OK. Which service do you need help with?

Subodh Kumar (03:25 am): Xfinity Mobile

Xfinity Assistant (03:25 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (03:26 am): Other

Xfinity Assistant (03:26 am): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (03:26 am): Chat with an agent

Xfinity Assistant (03:26 am): OK. I'll put you in touch with a live agent now.

Agent (03:26 am): Welcome back. This is Shubham, please give me a few moments to
review the conversation so we can pick up right where you left off.

Agent (03:26 am): How may I help you today ?

nullAgent (03:27 am): I appreciate your efforts, please allow me to pick it up from
here now

nullAgent (03:27 am): Sure, please allow me a moment

Agent (03:27 am): I would request you to please do not toggle or minimize the chat
window and please be responsive over the chat to avoid the chat disconnection as
due to inactivity chat session might get disconnected.

nullAgent (03:28 am): Unfortunately we do not have the access for that, else I
would have surely done it for you. Not to worry I will quickly continue from where
she left. :)

Xfinity Assistant (03:44 am): Thank you for contacting us.

Subodh Kumar (03:44 am): I m here

Xfinity Assistant (03:44 am): I need a little more info. You can try asking a short
question like \"When is my bill due?\" or selecting one of the options below.

Subodh Kumar (03:44 am): Agent

Xfinity Assistant (03:44 am): OK. Which service do you need help with?

Subodh Kumar (03:44 am): Xfinity Mobile

Xfinity Assistant (03:44 am): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Subodh Kumar (03:44 am): Other

Xfinity Assistant (03:44 am): You can ask me questions about your Xfinity Mobile
account and services or select one of the options below to get started.

Subodh Kumar (03:44 am): Chat with an agent

Xfinity Assistant (03:44 am): OK. I'll put you in touch with a live agent now.

nullAgent (03:45 am): Hi Subodh Kumar, welcome back.

Agent (03:45 am): As I can check you were trying to avail the 50% off on a new
Apple Smartwatch right ?

nullAgent (03:45 am): I would request you to please do not toggle or minimize the
chat window and please be responsive over the chat to avoid the chat disconnection
as due to inactivity chat session might get disconnected.

Agent (03:45 am): I have checked the previous conversation and found out that you
were trying to avail the 50% discount on a new Apple Smartwatch right ?

nullAgent (03:46 am): May I know what issue are you facing with this mobile number
- 9143160182 ?

nullAgent (03:47 am): Sure, pleas allow me a moment

Agent (03:48 am): Thanks for waiting

nullAgent (03:49 am): As I can check you are looking forward to activate your
mobile number 9143160182 on the mobile device with IMEI number 358989497536179
right ?

nullAgent (03:50 am): As I can check previously this mobile device has a different
mobile number (470) 277-1668 and it got deactivated right ?

nullAgent (03:51 am): Thanks for confirming !

Agent (03:51 am): You also have 1 mobile line already with Xfinity which is the
(914) 316-9303 on Apple iPhone 16 Pro with IMEI number 356727498899432 right ?

nullAgent (03:52 am): Sure thing, it would not be impacted. Please allow me a
moment to help you with it quickly to activate your desired mobile number on the
desired device.

Agent (03:52 am): I would request you to please do not toggle or minimize the chat
window and please be responsive over the chat to avoid the chat disconnection as
due to inactivity chat session might get disconnected.

nullAgent (03:54 am): Thank you, to get started I am going to share a secure link
with you over this chat so that you may enter your SSN & DOB. To protect our
Customer from fraudulent activities and save their identity information we need
this form to be completed so that I can process the order for you, be rest assured
your details will be masked and fully secured.

Agent (03:54 am): I would request you to please try copy and pasting that link on a
different device as I do not want to lose you over this chat

Agent (03:55 am): Your personalized secure data link: https://iguard-po-

1pp.slb.comcast.com:9443/ui?3pG4kMGs94hmktbYueRLns

Agent (03:55 am): Please use this link to our secure information site to safely
enter the requested information. I'll be available if you have any questions
throughout the process

Agent (03:55 am): Please take your time & let me know if you face any issue
with it, I am here with you

Agent (03:55 am): Looks like you were able to complete the form successfully!

Agent (03:55 am): Please allow me a moment to prepare the order for the same

Agent (03:56 am): Please stay connected over this chat

nullAgent (03:56 am): Thank you for your cooperation!

Agent (03:57 am): I would request you to please reply to this conversation in every
3-4 minutes to keep this chat active

nullAgent (03:57 am): Thank you for your efforts!

Agent (03:58 am): I am working on it, please stay connected.

nullAgent (03:59 am): Thank you!

nullAgent (04:01 am): May I know is this mobile number - 9143160182 active right
now, or is it deactivated ?

nullAgent (04:02 am): I mean to say may I know are you able to use this number
currently on any device to make calls or receive calls ?

Agent (04:02 am): Or use any mobile services with it

nullAgent (04:03 am): I see, that is why we are facing an issue in activating this
number on your Apple iPhone 11, if you want you can get a new number instead at no
additional cost Subodh.

nullAgent (04:05 am): I understand, however there seems to be an issue with this
number as it is not active, so in order to port in a number to Xfinity that number
needs to be active.

nullAgent (04:05 am): I understand, however may I know when did you deactivate this
number ?

nullAgent (04:06 am): Let me check what best can be done for you, please stay
connected Subodh I am working with the backend team

nullAgent (04:07 am): Thank you !

Agent (04:07 am): .

nullAgent (04:11 am): Thank you for waiting patiently Subodh, I have checked with
the dedicated backend team and they have informed that this number has been
completely disconnected as when it got deactivated there is a 30 days window to
reactivate it, however as that duration got passed so unfortunately this number is
completed disconnected now and cannot be recovered. If there was any other possible
way to recover it I would have surely done that for you. For now if you want I can
surely help you to get a new number on this mobile device at no additional cost.
May I know how would you like to proceed ?

nullAgent (04:13 am): Thank you for letting me know, let me check this quickly.
Agent (04:14 am): Thanks for waiting, I have successfully escalated this with the
advance backed mobile team as only they have the access for the tools required to
check this in detail and investigate as to why this number got disconnected. The
ticket ID for the same is E-C-M-0-0-1-2-8-7-2-3-2-9

Agent (04:15 am): We will share the complete report and get the mobile number
recovered as 30 days have not past as you informed me.

Agent (04:16 am): As that team is not available right now, they are only available
between 8 AM - 8 PM EDT, they will contact you tomorrow morning to help you with
the same, please be rest assured you will not have to repeat yourself again

nullAgent (04:17 am): I sincerely apologize to you for the past experience, as I
can there is no such order placed.

nullAgent (04:18 am): As I can check this number is active, let me connect you with
the dedicated team to help you with it.

Agent (04:18 am): Hi Subodh Kumar, welcome back. This is Gurpreet, please give me a
few moments to review the conversation so we can pick up right where you left off.

Agent (04:19 am): Are you having issue with mobile services?

nullnullAgent (04:20 am): I understand that you are having concern with the
internet services. Mistakenly you have been connected with the wrong department.
Let me connect you with the dedicated team. They will assist you with the best
resolution.

Agent (04:20 am): Mobile service*

Agent (04:20 am): Hi Subodh Kumar, welcome back. This is Amit, please give me a few
moments to review the conversation so we can pick up right where you left off.

Agent (04:20 am): Thank you so much for sharing the information. I appreciate you
taking the time to reach out to us and wishing you a wonderful day. I will take
care of your queries, and it will be a great pleasure assisting such an awesome
customer.

Agent (04:22 am): Thank you for your patience as I have checked. You need
assistance with this number: 9143160182. Is that correct?

nullnullAgent (04:23 am): I regret for the inconvenience, I can truly understand
your concern and as a customer I will also feel bad with these kind of
inconvenience. Let me quickly check your account to find of best possible
resolution. Would you mind if I take 2-3 minutes to investigate this issue in the
account.

Agent (04:23 am): Could you please help me with the last four digits of stored
payment methods so that I can check and assist you with that?

nullAgent (04:24 am): Thank you.

Agent (04:26 am): Subodh, as I have checked, this number shows deactivated (914)
316-0182, and I am checking to have it reactivated. Please allow me some time for
that.

nullAgent (04:27 am): Thank you! May I know on which device you want to activate
this number?
nullnullAgent (04:28 am): Thank you for that confirmation.

nullAgent (04:31 am): Thank you.

Agent (04:33 am): Subodh, may I know if this number has been with Xfinity from the
start?

nullAgent (04:35 am): Okay, no need to worry as I am checking this from my end and
we will make sure to fix this for you.

nullnullAgent (04:36 am): I have tried to get this reactivated from my end, but I
am unable to. However, you can reach us after some time, as I can see the ticket
has already been raised for it.

Agent (04:37 am): You can wait for 24-48 hours as I am not getting and after we may
be able to help you with the reactivation of that number.

nullnullAgent (04:38 am): No need to worry! If you want, I can activate the
temporary number on your iPhone 11. Shall I activate it for you?

nullAgent (04:38 am): Just to confirm, you are referring to this number: (470) 277-
1668, correct?

nullAgent (04:40 am): Thank you for your confirmation!

Agent (04:41 am): Subodh, I have successfully reactivated the number for you, and
you will receive an email confirmation within 10-15 minutes.