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Consumer Protection

Republic Act No. 7394 aims to protect consumer interests by establishing safety and quality standards for products, ensuring consumers are informed and can exercise their rights. The Act outlines consumer rights, the responsibilities of various government agencies, and regulations against deceptive sales practices. It also includes provisions for product liability, advertising standards, and penalties for violations to safeguard consumer welfare.

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Christine Ligutom
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3 views25 pages

Consumer Protection

Republic Act No. 7394 aims to protect consumer interests by establishing safety and quality standards for products, ensuring consumers are informed and can exercise their rights. The Act outlines consumer rights, the responsibilities of various government agencies, and regulations against deceptive sales practices. It also includes provisions for product liability, advertising standards, and penalties for violations to safeguard consumer welfare.

Uploaded by

Christine Ligutom
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CONSUMER

PROTECTION
Republic Act No. 7394
PURPOSE
To protect the
interests of the
consumer, promote
his general welfare
and to establish
standards of conduct
for business and
industry.
ARTICLE 5. DECLARATION OF POLICY
– It shall be the duty of the State:
To develop and provide safety and quality standards for
consumer products, as well as the performance and the use of
the products;
To assist the consumer in evaluating the quality, including
safety, performance and comparative utility of consumer
products;
To protect the public against unreasonable risks of injury
associated with consumer products;
To undertake research on quality improvement of products and
investigation into causes and prevention of product related
deaths, illness and injuries; and
To assure the public of the consistency of standardized
products.
THE OBJECTIVES OF THIS ACT ARE THE FOLLOWING:
Protection against hazards to health and
safety; protection against deceptive, unfair
and unconscionable sales. acts, and practices;
Provision of information and education to
facilitate sound choice and the proper exercise
of rights by the consumer;
Provision of adequate rights and means of
redress; and
Involvement of consumer representatives in
the formulation of social and economic
policies.
CONSUMER RIGHTS
Right to basic needs
Right to safety
Right to information
Right to choice
Right to representation
Right to redress
Right to consumer education
Right to a healthy environment
ARTICLE 6. IMPLEMENTING AGENCIES
– The provisions of this Article and its implementing
rules and regulations shall be enforced by:

The Department of Health with respect to food,


drugs, cosmetics, devices and substances;

The Department of Agriculture with respect to


products related to agriculture, and;

The Department of Trade and Industry with respect


to other consumer products not specified above.
CHAPTER I: CONSUMER PRODUCT QUALITY AND SAFETY:
This chapter details the state's duties, including:
Developing and providing safety and quality
standards.
Assisting consumers in evaluating product quality.
Protecting the public from unreasonable risks.
Researching product quality improvement and
investigating product-related harm.
Key articles mentioned include Articles 7, 11, and 15,
covering implementing agencies, remedies for injured
consumers (replacement, refund, damages), and
imported products.
CHAPTER I: CONSUMER PRODUCT QUALITY AND SAFETY:

Article 7. Promulgation and Adoption of Consumer


Product Standards
Article 11. Amendment and Revocation of
Declaration of the Injurious, Unsafe or Dangerous
Character of a Consumer Product
Article 15. Imported Products
CHAPTER II: FOOD, DRUGS, AND COSMETIC DEVICES:

This chapter focuses on protecting


consumer health related to food, drugs,
and cosmetics. It covers adulterated
food and drugs, dangerous and banned
drugs, and adulterated cosmetics.
Key articles mentioned include Articles
23, 24, 29, 32, 33, and 35.
CHAPTER II: FOOD, DRUGS, AND COSMETIC DEVICES:
Article 23. Adulterated Food
Article 24. Regulations of Unprocessed Food
Article 29. Adulterated Drugs and Devices
Article 32. Dangerous Drugs
Article 33. Banned or Restricted Drugs
Article 35. Adulterated Cosmetics
CHAPTER III: HAZARDOUS SUBSTANCES:

This chapter addresses hazardous


substances, defining them and
outlining prohibited acts such as failing
to label hazardous products.
Article 46, concerning prohibited acts,
is highlighted.
TITLE III:
PROTECTION AGAINTS
DECEPTIVE, UNFAIR.
ANDUNCONSCIONABLE SALES
ACT OR PRACTICES
CHAPTER I: DECEPTIVE, UNFAIR, AND UNCONSCIONABLE
SALES ACTS OR PRACTICES

Purpose: To protect consumers from


dishonest selling practice and to ensure
businesses will deal buyers fairly, honestly,
and transparently.
Penalties: includes fines, cancellation of
license, return or refund requirements, and
even imprisonment (extreme case).
CHAPTER II: REGULATION OF PRACTICES RELATIVE TO
WEIGHTS AND MEASUREMENTS:
Purpose: To protect customers from being
shortchanged or deceived when buying products
that are sold by measurement (weighing scales,
meters, or rulers).
Right to Verification and re-testing as well as
Consumer’s right to check.
Penalties: includes fines, confiscation of devices
or goods, suspension of permits, possible
crimininal charges (repeated offenses).
CHAPTER III: CONSUMER PRODUCTS AND SERVICE
WARRANTIES
Purpose: To ensure consumers are protected
after buying a product or service - especially
when something goes wrong due to defects or
poor quality.
Penalties: includes fines, orders to refund,
repair, or replace, suspension of business
licenses.
The Department of Trade and Industry (DTI)
handles enforcement.
CHAPTER IV: LABELING AND FAIR PACKAGING
Purpose: To promote transparency and
honesty in the sale of consumer goods through
paper labeling and packaging, helping
consumers avoid deception.
Penalties: includes fines, product recalls,
andsuspension of business operations.
Different Agencies handles and monitor
compliance like the DTI, DOH, and DA.
CHAPTER IV: LABELING AND FAIR PACKAGING

Article 77.
Minimum Labeling
Requirements for
Consumer Products
CHAPTER IV: LABELING AND FAIR PACKAGING
Article 78. Philippine Product Standard Mark
CHAPTER IV: LABELING AND FAIR PACKAGING
Article 80. Special Packaging of Consumer
Products for the Protection of Children
CHAPTER IV: LABELING AND FAIR PACKAGING
Article 84. Additional Labeling Requirements for Food
CHAPTER IV: LABELING AND FAIR PACKAGING
Article 87. Additional Labeling Requirements for Cosmetics
CHAPTER IV: LABELING AND FAIR PACKAGING
Article 94. Labeling Requirements of Cigarettes
CHAPTER V: LIABILITY FOR PRODUCT AND SERVICE
Purpose: To hold businesses accountable for
defective or harmful products or poor quality
services, and to protect consumers from
danger or loss.
Keypoints:
1.Who is liable?
2.Grounds for liability
3.Kinds of damages covered
4.Exemptions or defenses
CHAPTER VI: ADVERTISING AND SALES PROMOTION

Purpose: To protect consumers from false,


exaggerate, or unfair advertising and
marketing tactics ensuring promotions are
honest and follows the law.
Penalties: Includes fines, suspension of
advertisement or promos, and legal action for
consumer harm.
CHAPTER VII: REGULATION OF REPAIR AND SERVICE
FIRMS

Purpose: To set rules and responsibilities for


businesses that offer repair and maintenance
services ensuring that consumers are treated
fairly and not taken advantage of.
Penalties: Includes fines, suspension of
busines, and revocation of DTI registration.

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