Industrial Management Lecture 2
Industrial Management Lecture 2
ORGANIZATION
Definition
An Organisation is a set (framework) of formal human relationship arranged to obtain
delegation of responsibilities and authority so as to achieve specific objectives.
It is the process of bringing together physical, financial and human resources and
developing productive relationship amongst them for achievement of organizational
goals.
This gives rise to the formation of departments/sections and even sub-sections. Examples
include:
Examples of depts.
Identifying and grouping of similar activities on some logical basis, in order to attain the
objectives of the enterprise/organization may be defined as departmentation. ach department is
headed by a person known as departmental manager (or) Head Of the Department
(HOD).
A department is a work group combined together for performing certain functions of similar
nature. Departmentation is done for proper administration.
Methods of departmentation
• Functional
• Product
• Geographic
• Process
Once departments have been formed, each of them is placed under the charge of an individual.
Jobs are then allocated to the members of each department in accordance to their skills and
competencies.
The work must be assigned to those who are best fitted to perform it well.
iv. Establishing authority and reporting relationships:
Merely allocating work is not enough. Each individual should also know who he has to take
orders from and to whom he is accountable.
The establishment of such clear relationships helps to create a hierarchal structure and helps in
coordination amongst various departments.
Superior subordinate relations between different people and job positions is to be created,
so that everybody knows from whom he/she is to taking orders and to whom he/she can
issue orders.
2.2 IMPORTANCE OF ORGANISING
i. Benefits of specialization:
• Organising leads to a systematic allocation of jobs amongst the work force.
• The division of work into smaller jobs reduces workload and enhance productivity and
repetitive performance leads to specialization.
ii. Clarity in working relationships:
• Organising helps in defining all the jobs and also clarifying the limits of authority and
responsibility of each job.
• It helps in creating a hierarchical order thereby enabling the fixation of responsibility and
specification of the extent of authority to be exercised by an employee.
• The proper assignment of jobs avoids duplication of work and minimizes wastage of
resources.
iv. Effective Administration:
• It provides a clear description of jobs and related duties, which helps to avoid confusion and
duplication of work.
• Clarity in working relationships enables proper execution of work, which results ineffective
administration.
v. Adaption to Change:
• The process of organising is flexible which allows a business enterprise to accommodate
changes in the business environment.
• By adding more job positions, departments, products lines, new geographical territories etc.
and thus will help to increase customer base, sales and profit.
2.3 ORGANISATIONAL STRUCTURE
The organisation structure can be defined as the framework within which managerial and
operating tasks are performed. It specifies the relationships between people, work and
resources in an organisation.
Span of management/control refers to the number of subordinates that can be effectively
managed by a superior. The Span of management largely gives shape to the organization
structure.
Three main objectives of organizational structure
• To develop coordination among the different activities performed by various
department.
• To avoid duplication of the efforts at the time of execution of the necessary activities.
• To execute all necessary activities & unnecessary activity avoided.
Formal organisation refers to the organisation structure that is designed by the management
to accomplish organizational goals.
In a formal organisation the boundaries of authority & responsibility is clearly defined and
there is a systematic coordination among the various activities to achieve organizational
objectives.
iv. Informal organisation
Interaction among people at work gives rise to a ‘network of social relationships among
employees’ called the informal organisation.
The main purpose of this organization structure is the psychological satisfaction of the
employees with common interests. For example, employees with similar interest in books,
films, religion etc. may form their own informal groups.
Raw Materials are fed in and converted into simplified forms that can be used by a variety of
customers.
Types of production
The methods of production can be classified into many types depending on the company’s
product and the organization’s needs. The four main types of production are:
i. Mass production,
Mass production means there is continuous production and all employees work continuously
to produce the same items at the same time. Such items usually fall under consumer goods.
Examples include; cars, TV sets, radios, cigarettes, etc.
ii. Batch production,
Batch production is similar to mass production. However, the products may be produced in
batches. This means that the production may be divided based on product size, colour, form,
etc. Examples: Production of books, bread, machine tools, textiles, pottery, etc.
iii. Job production,
Job production means the products are produced in a limited quantity and may be specific to
customer preferences. Job production is small-scale, and the task of producing an item or
product is completed before taking up other jobs.
iv. Continuous or process production.
Raw materials enter at one point and emerge at another end as finished products. The whole
factory operates like one machine. It needs relatively small number of technical and scientific
employees. Examples: Soft drinks, brewing, chemical industries, etc.
Other types are;
i. Service production. This method of production involves rendering services via an
automated process, such as technical support for customers. One example in current
business in terms of service production is delivery services.
• Baking
Batch production • Craft brewing industry
• Shipbuilding industry
Job production • Custom furniture production
• Brewing industries
Continuous or process production • Chemical industries
• Consulting industry
Service production • Law industry
• In any economic system we can derive four major processes which govern the activities
of society in making ends meet. They are:
– Primary Raw Material Industry
– Manufacturing / Processing Industries
– Distribution Industries
– Service Industries
i. PRIMARY RAW MATERIAL INDUSTRY
The primary industry includes the economy that utilises the natural resources of the
environment.
Examples of primary Raw Materials Industry:
– Minerals, fuels, grains, wool, cotton, etc.
– They are also known as Extractive or Primary Industries.
This industry usually utilises the products from the primary industry to create several other
utility products. Majorly includes those industries which are involved in construction and
manufacturing.
The product can be categorised into two general classes
1. Manufactured goods which go directly for the consumer.
2. Semi-manufactured goods which pass from producer to another reproducer for further
processing, e.g., cotton - - yarn(threads) - cloth roll – a cloth (shirt or gown)
iii. DISTRIBUTION INDUSTRIES
Raw Materials and Manufactured goods are passed from source / manufacturer to processor
and finally to consumer.
The so called commercial and Trading Agencies fall under this category.
Their main activities include the operations of buying and selling as middle men, storing,
grading and moving goods from one place to another (where they are most needed) depending
on customer demand – distribution priority.
iv. SERVICE INDUSTRIES
Are those not directly concerned with the production of physical goods.
Unlike manufacturing or production, service industries don’t rely on the sale of goods or
physical products. Instead, they deliver essential services to the public.
These fall under domestic services, charitable clinics, social clubs, play grounds, sanitation,
etc.
In buying and selling we also need the services of commercial banks or financial institutions
and insurer.
Professional services, e.g., institution of engineers, law societies, hospitals, accountants and
auditors, rescuers, etc.
There are also general public services such as; transport, water, electricity, telephones
(Communication), etc.
3.3 The major factors of production
Prior to our discussion on the answers to above question, we should first look in to the major
factors of production, namely;
• Land
• Labour
• Capital
• Management
Land
To establish an enterprise definitely one needs a piece of land where you can put an office and
area of working/producing/manufacturing.
The site must be economical in its selection and convenient in utilising. Factors like;
geographical position, availability of basic infrastructures (such as raw materials availability,
water, electricity, road, railway line, sea port, network, social amenities etc. Thus, before a
project takes off it is always very import to do what is known as feasibility study.
Labour
An organisation can not work without people to run it. Availability of labour (skilled and
unskilled) has to be studied before implementation of a project.
There has to be a proper selection, training and economical utilisation ( i.e. one does not need
to employ 4 typists when only one typewriter is available).
Managing levels in an organisation with proper labour relations etc. must be thoroughly
considered/ looked into at the early stage of establishing an enterprise.
This kind of analysis and advise on the production/engineering aspects is normally done by a
qualified technical person/engineer.
Capital
To establish an enterprise the sources of funds/working tools/equipments must be known from
the very beginning.
These resources have to make the enterprise survive before realising profits.
It hast to be clear as to what is the meaning of working capital and its effects on the production/
engineering enterprise.
Such a forecast can best be done by an engineer who can analyse and work together with other
parties to ensure a proper decision.
Without proper consultation an engineer can over look i.e. legal risks when establishing an
enterprise and present a capital that can not fulfil such occurrences.
Management
Without proper management all above factors are of no use.
The beginning could be quite simple but as time goes the effect of the Management will be of
greater importance.
The management will cover the implementation of objectives, policies, monitoring, control and
introduction of amendments wherever necessary.
4. INDUSTRIAL ENTERPRISES
An Enterprise can briefly be defined as a set of personal competences.
When guided by a Management, an Enterprise combines; land, labour and Capital in variable
proportions to make a producing unit – turning out tangible goods/services.
Enterprises can be divided into several categories (based on their products/services produced).
Producer goods Enterprises / Industries:
i. Produce products for use in the operations of other Enterprises, e.g., materials, tools,
machines and equipments, etc. They are sometimes referred to as the “Capital Goods
Enterprises”.
ii. Consumer goods Enterprises: - produce goods / services intended for direct use by the
people in daily life, e.g., laundry soap, Vaseline, matchbox, etc.
N.B. Each category mentioned above can further be sub-classified as: – Durable goods, e. g.
automobiles, planes, Windows, etc. – Semi-durable goods e. g. batteries, bulbs, tires, etc. –
Non – durable goods e. g fuels, soaps, etc.
• Two very important and interrelated aspects are evident in the business policy process
are the formulation and the implementation.
5.1.1 FORMULATION
Formulation involves the following activities
• Identification of opportunities for the organization and threats to it. This clarifies the
degree of risk associated with both opportunities and the risks of failure.
• Assessment of the organization’s present and potential strengths and weaknesses
particularly in respect of its material, financial, technical and personnel resources.
• Consideration of the personal value and aspirations of the organization’s major
influential internal stakeholders in particular its managers. – Clarification and
acknowledgement of the major social responsibilities and objectives of the organization
5.1.2 IMPLEMENTATION
Implementation of an agreed policy is basically concerned with the acquisition and
mobilization of resources, the creation of appropriate structure and processes, monitoring and
control.
These can further be classified into four categories;
i. Physical resources
Use of physical resources e.g., machines and equipment, labour, raw materials, buildings and
the development of appropriate technology is of vital importance.
ii. Organizational structure and relationships
The creation of appropriate organizational structure and relationships, e.g., the rules and
responsibilities of individuals, departments and functions and the use of appropriate
information systems, etc.
iii. Organizational processes and behaviour
Organizational processes and behaviour, e.g., the development of individuals, their motivation
and rewards, performance measurement and the establishment of standards
iv. Top leadership
Top leadership, i.e., the provision, monitoring and updating of overall objectives, inter-function
and inter-division coordination, overall resource allocation, etc. Top Leadership is expected to
have skills in the following areas; Technical skills, Human skills, Conceptual skills and
Diagnostic skills.
• Technical skills: ability and knowledge in using equipment, techniques and procedures
in performing tasks.
• Human skills: ability to work effectively with other people both as individual and as a
member of the group.
• Conceptual skills: ability to see the whole Organization and interrelationships between
parts.
• Diagnostic skills: ability to determine, by analysis and examine the nature and
circumstances of a particular condition.
5.2 THE ENTERPRISE
The Enterprise/Industry can be looked upon as a System supported by a number of sub-systems.
The Enterprise = Purchasing (Inputs) + Production (Conversion Process) + Marketing (System)
(Sub-system) (Sub-system) (subsystem).
7. BUSINESS OWNERSHIP
Enterprise Ownership is a legal entity (term). When applied to an industrial Enterprise it means
title to and possession of the assets of the Enterprise, the mandate to determine policies of
operation, and the right to receive and dispose of the proceeds. Several types of ownership are
in practice.