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MCQ Questions ": Soft and Communication Skills

The document contains multiple-choice and true/false questions focused on soft and communication skills, covering various aspects such as types of communication, barriers, effective listening, and the importance of non-verbal cues. It emphasizes the significance of empathy, active listening, and interpersonal skills in effective communication. Additionally, it discusses the recruitment process and the role of communication in building relationships and understanding among individuals.

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0% found this document useful (0 votes)
9 views16 pages

MCQ Questions ": Soft and Communication Skills

The document contains multiple-choice and true/false questions focused on soft and communication skills, covering various aspects such as types of communication, barriers, effective listening, and the importance of non-verbal cues. It emphasizes the significance of empathy, active listening, and interpersonal skills in effective communication. Additionally, it discusses the recruitment process and the role of communication in building relationships and understanding among individuals.

Uploaded by

btsl35652
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Soft and communication skills

"MCQ questions “

1-Is a process whereby information is encoded and imparted by a

Sender to a receiver via a channel/medium. The receiver then decodes

The message and gives the sender a feedback……..

A_Communication

B_Inappropriate method

C_The method is appropriate

D_Perfection

2_Most babies are born with the physical ability to make sounds, but

Must learn to ………

A_Speak and communicate effectively

B_Semantic confusion

C_Reception

D_Psychological condition

3-Which of the following choices indicates the main objectives of

Communication ?

A_Change behavior

B_Persuade

C_ get action

D_All above

4_How many forms of communications?

A_ 3

B_ 5

C_ 7

D_ 9

5_What is the best choice?

A_ Listen more than talk

B_ Talk more than listen


C- don’t listen and talk

D- talk only

6_What are the types of communication ?

A) Body language

B) Voice

C) Words

D) All the above

7_Communication between humans and animals occurs through :

A) Specific tones

B) Evidence

C) Body language

D) None of the above

8_Chronemics refers to how we

A) Perceive and use time to define identities and interactions

B) Use movement

C) Engage in nonverbal communication

D) Use words

9_may also be necessary for legal purposes.

A) Time

B) Evidence

C) Purpose

D) Place

10_What is the main impact of language differences on communication?

A_Causes data loss

B_Leads to misinterpretation of prior knowledge

c_Prevents mutual understanding

D_Creates environmental noise

11_Which of the following is considered a physical barrier to effective

communication ?
A_Language differences

B_Environmental noise

C_Educational background

D_Social disparity

.12_It is the conveyance of ideas and information in forms that can be read or looked

upon.

A_Visual communication

B_Verbal communication

C_Strategic Communication

D_Technical communication

13_Which of the following is a goal of dialogue?

A_Building trust and respect

B_Creating conflicts

C_Increasing competition

D_Causing arguments

14_Which type of dialogue involves sharing ideas among coworkers ?

A_Dialogue between friends

B_Dialogue between family members

C_Dialogue in a work environment

D_Dialogue between different cultures

15_Types of noise that hinder and distort the process of message Transmission

between the sender and the receiver ":

A_Physical Noise

B_Technical Noise

C_Social Noise

D_All of them

16_The factors that lead to distortion or misunderstanding of the message are:

A_Language only

B_Lack of context only


C_Language, lack of context, and lack of attention or focus

D_None of the above

17_It is considered a way of presenting information visually

A_Body language

B_Noise

C_Dialogue

D_ irritable

18_Types of dialogue ?

A_Dialogue between two friends.

B_Dialogue between family members.

C_Dialogue in a work environment.

D_All of them.

19_Types of barriers ?

A_Physical Barriers

B_Cultural Differences

C_Personal Differences

D_All of them

20_Symbols and images are used

To provide?

a)improvement

b)Impact

c)Information

d)None of the above

21_The relationship between signs symbols and what they present is studied by ?

A_Semantics

b)a&c

c)Pragmatic

d)Syntactic

22_ it is a process of creating and sharing ideas, information, views, facts, feelings
from one place, Person or group to another?

A_Feedback

B_Compressive

C_Complexity

D_Communication

23_Application for grant of leave is an example of?

a)Upward coCommunication

b)Downward connection

c) Upward connection

d)Downward communication

24_It takes place between one division and another ?

a)Unofficial Communication

b)Upward communication

c)Vertical Communication

d)Horizontal Communication

25_Which model relies on the receiver’s perception to determine whether a message

has been Successfully received?

A_Sender-receiver model

B_Receiver model

C_Communication behavior model

D_Shared perception model

26_Which of the following factors influences the choice of appropriate

communication medium ?

A_Message type only

B_Communication costs only

C_Time, complexity, distance, and speed of response

D_Nature of the topic only

27_In which communication model is communication more complicated because of

unclear Intentions?
A_Sender-receiver model

B_Receiver model

C_Communication behavior model

D_Effective communication model

28_What is the main focus of the sender-receiver model?

A) The recipient’s personal perception

B) The sender’s intention to send the message

C) The interaction between the sender and the receiver

D) The interpretation of the message by the sender

29_Which of these factors is considered ineffective in choosing a communication

medium?

A) Cost

B) Timing

C) Category of recipients

D) Cognitive content of the message

30_Which of the following is NOT mentioned as a communication habit for

improvement?

a-Being responsive

b. Maintaining eye contact

c. Interrupting frequently

d. Giving positive feedbacK

31_What is a recommended way to enhance communication skills according to the

infographic ?

a-Avoid attending workshops

b- Practice in isolation

C-Attend communication workshops or training courses

d-Ignore feedback from others

32_Why is seeking out communication opportunities important ?

A-To avoid using communication skills outside work


b. To keep skills fresh and practice new ones

c. To focus only on Written communication

d. To avoid feedback

33_Which of the following is a key aspect of effective communication in the

workplace?

a-Use complex language to impress colleagues

b. Avoid body language cues

c. Be clear and concise

d. Ignore the Feelings of others

34_How can you highlight your communication skills during a job application?

a-Exclude them from your resume

b. Mention them in your resume and cover letter

c. Focus only on technical skills in interviews

d. Avoid making eye contact during interviews

35_What is the main focus of active listening ?

a-Only hearing the words

b. Avoiding communication altogether

c. Understanding the message and clarifying to avoidMisunderstandings ✓

d. Ignoring body language cues

36_What does empathy in communication help achieve?

a-Building stronger connections

b. Ignoring others’ emotions

c. Focusing solely on your perspective

d. Avoiding Difficult conversations

37_What percentage of communication is non-verbal, according to the infographic?

a-20-30%

b. 50-60%

c. 70-80%

d. 90-100%
38_Which of the following is an example of non-verbal communication ?

a-Writing an email

b. Using positive language

c-Facial expressions and body language

d. Speaking over the Phone

39_What is emphasized in the summary as a key to building strong relationships?

a-Verbal communication only

b. Ignoring non-verbal cues

c. Combining verbal and non-verbal communication

d-Avoiding empathetic interactions

40_What signals do we use to tell people that we Have finished speaking or that we

wish to speak?

A_Emphatic nod and firm closing of the lips

B_Making eye contact and nodding slightly

C_Both A and B

D_Non of the above

41_What should you do to prepare yourself to listen?

A_Relax and focus on the speaker

Bethinks about launch

C_ check the time for your train

D_ Worry about the weather

42_What are the advantages of being relaxed from stress?

A_Feel well

B_Sleep better

C_Work well

D_All of the above

43_What does noise refer to in communication theory?

A_Anything that distorts the message

B_Only physical sounds


C_Only culture differences

D_Only jargon

44_What allows the sender to improve communication?

A_Feedback

B_Noise

C_jargon

D_Cultural differences

45_What types of feedback can be given?

A_Direct verbal statements

B_Changes in posture

C_Subtle facial expressions

D_All of the above

46_What does the term message encompass?

A_Only spoken words

B_Only written words

C_Non-verbal massage

D__Both verbal and non -verbal message

47_How can you help the speaker feel ease?

A_Nod and use gestures

B_lgnore their needs

C_Look away while they speak

D_interrupt them frequently

48_What type of communication includes gestures and facial Expressions?

A_Verbal

B_Written

C_Non-verbal

D_Digital

49_What is the quality of being to being able to attract charm and influence those

around you?
A_Charisma

B_Awkward

C_intelligence

D_clumsy

50_Interpersonal skills cover :

A_Decision making

B_Problem-solving, plus

C_Working in a group

D_All of them

51_Problems with communication can arise for al number of reasons, such as:

A_Physical barriers

B_Emotional barriers

C_Expectations and prejudices

D_All of them

52_Effective negotiations that is, where you are seeking

A_Win-win

B_Win-lose

C_No one win

D_non of the above

53_Which of the following skills is considered a foundation for good working and

social relationships?

A_Technical skills

B_Interpersonal skills

C_Specialized skills

D_Physical skills

54_What is considered an important habit for developing and improving

Skills?

A_Practicing physical exercises

B_Self-reflection
C_Attending social events

D_Memorizing facts

55_What are the most important comprehensive skills for communicating with

People?

A_Soft Skills

B_Self-interaction

C_Emotional Intelligence

D_Social Skills

56_Plays a much bigger part than many of us are aware ......

A_Nonverbal communication

B_Verbal communication

C_Hearing

D_Speak

_57Signals such as body language, tone of voice

A_Communication

B_Voice

C_Nonverbal communication

D_eye contact

58_Various emotions can get in the way of communicating, including :

A_Anger

B_Aggression

C_Stress

D_All of them

59_Where is the best place to advertise for a chief executive role?

A_The local job center

B_LinkedIn

C_A recruitment website

D_A social media platform for handymen

60_What is the first step in utilizing your network for recruitment?


A_Inviting people to apply directly

B_Sharing the job description with your network

C_Conducting interviews with potential candidates

D_Creating a referral bonus program

61_What is the main goal of the final stage of recruitment?

A_To conduct more interviews.

B_To select the most suitable candidate for the job

C_To send out job offers to all shortlisted candidates.

D_To finalize the salary package

62_Which of the following is NOT mentioned as a place to advertise a job posting?

A_Local job center

b. Recruitment websites

c. Social media

d. All of the above

63_What is the first step mentioned for assessing candidates?

A_Conducting interviews

B_Using a computer sift

C_Asking candidates to present

D_Spending a day with the team

64_According to the text, why are interviews not always reliable?

A_They are time-consuming

B_They require presentations

C_They are no better than tossing a coin

D_They involve too many candidates

65_when you have a Job vacancy:

A_you can share in information

B_selecting and recruiting

C_use trade events

D_use Facebook
_True and false questions ⁉️

1_ We also are taught some communication skills directly through Education, and by

practicing those skills and having them evaluated.

2_Output based communication is form of communication ?

3_ One of the three forms of communication is output-based Communication

4_ Non-verbal communication It is physical behaviors such as gestures And body language.

5_ Group communication is limited to interaction within the family.

6_ Face-to-face communication primarily relies on words. (

7_Body language accounts for 55% of communication in face-to-face interactions.

8. Animals communicate using symbols, movements, and specific tones. (

9- Written communication is flexible and can easily be debated.

10- Paralanguage refers to the tone and pitch of voice in communication.

11_Personal background, such as prior knowledge, has no role in causing misinterpretations during
communication.

12_Religious beliefs and traditions can impact the effectiveness of communication. )

13_Visual communication: is communication through visual aid. (

14_The evaluation of a good visual design is based on measuring comprehension by

the audience.

15_Graphic designers use methods of visual communication in their professional

practice.

16_Transactional model is parhaps the most basic model of communication?(

17_Power in communication model is the exchange of message between Sender and

receiver where each take turns to send or receive massage? (

18_The interactional model is a process of sharing information between twoOr more

parties through the role of the sender and receiver of theInformation? (

19_The linear model examines the role of sender, receiver, and context inShaping

messages and their impact on social dynamics. (

20_Written means are not useful in cases where a legal or official record

isNeeded.(
21_The model that relies on the sender and the message only is called theSenderreceiver model.(

22_In the receiver model, if the message is not meaningful to theReceiver, the communication is
considered to have failed.(

23)The chosen medium of communication is not affected by the timeFactor.(

24_When choosing the appropriate medium of communication, theDistance between

the sender and the receiver must be taken intoAccount.(

25)If the message is sensitive or requires privacy, means that ensureConfidentiality

are preferred.

26_Attending workshops can help improve communication skills. ( )

27_Effective communication in the workplace does not require empathy. (

28-Non-verbal communication plays a minor role in effective communication (

29-_Seeking communication opportunities helps to keep skills fresh and learn new ones.

30_Highlighting communication skills in a resume is not important. (

31_Active listening focuses on hearing the words without considering the speaker’s emotions or
intentions.

32_ Non-verbal communication, such as facial expressions and body language, makes

up 70-80% ofcommunication.()

33_ Empathy involves ignoring others’ emotions to focus solely on the content of their

message.

34_ Encouraging language and positive gestures can make others feel valued

andappreciated.

35_ Non-verbal cues are irrelevant to effective communication.

36-Interpersonal skills are a set of skills that we use on a Daily basis to communicate

with others√

37- Crying release endorphins that can help relieve stress

38-There are a number of signals that we use to tell people that we have

finishedspeaking

39- frequently miserableFor any communication to occur there must be at least

40- two people involvedAll communications is influenced by the context in which


41-it takes placeTo make things more complicated, there are different Types of

charismatic people

42- A good speaker will use volume only

43-Noise has a special meaning in communication theory

44- Noise refers to the physical means

45-Interpersonal skills are a set of skills that we use on a daily basis to communication with others

46- Communication skills include verbal only

47- There tend to be two issues that make conversations more difficult:emotion, and

change

48-Interpersonal skills are essential when working in group’s

49- Effective negotiation that is where you are seeking win-lose

50- Good leaders tend to have very poor interpersonal skills

51- Keeping a diary or learning journal can help in the process of self-reflection

52-Resolving and mediating in conflicts scenarios its real test ofInterpersonal skills

53- Social skills are the freedom to organize and manage ourselves

54-The first step towards improving is to develop your knowledge of Yourself and your

Weaknesses

55-listening is the same hearing

56- It is always best to advertise a job on the most popular job boards.

57-Asking your current employees for social media recommendations can be helpful

inFinding suitablecandidates.

58-The final stage of recruitment involves gathering all available information about

theCandidates.

59-The successful candidate is the one who has the highest score in the interviews

60-According to the image, the local job center is the best place to advertise for a

chiefExecutive position.

61It is recommended to ask current employees which social media platforms they use

to target potential candidates

62It is suggested to glance at CVs manually to avoid rejecting good candidates byMistake.
63-Spending time with shortlisted candidates helps reduce bias in the selection

process.

64-The art of success ful recruiting is to build a network

65- there is a page of at tempts to demystify the process

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