DIALFORCE

VALUE PROPOSITION

Your Growth Partner for Hassle-Free, Scalable,

and Transparent Telecalling Solutions
 On-Demand Telecalling,
Now More Cost-Effective!
• DialForce transforms business communication with expert telecallers on demand at a
transparent and flexible pricing model.

• Whether you're looking to boost sales, enhance customer engagement, or streamline lead
conversion, our cost-effective pay-as-you-go pricing ensures that you only pay for what you
use – without the burden of maintaining an in-house call team.
 Why Choose US
Affordable & Transparent
Pricing No long-term contracts. Choose from multiple billing options.

AI-Powered CRM & Dialer

Free setup with real-time call tracking & analytics.
Industry-Specific
Expertise 1,000+ trained telecallers covering 55+ industries.

Multilingual Support
Engage customers in their preferred language for better conversions.

High-Quality Assurance
Every call is monitored & optimized for performance.
Script Optimization &
Trainer Support We refine or create scripts and train telecallers before going live.

Prepaid Model
Multiple solutions tailored for your business needs
 Costing Structure: Affordable & Fair!
Package Name Price Model Type Lead Policy Best Use Case

₹7,999 + Unlimited
FlexiCall Pay-as-you-go Best of Everything
recharge (Recharge-based)

UltraCall ₹ 34,999 Fixed All-In-One Unlimited (Flat) High Lead Volume

Max 450
SmartReach ₹ 14,999 Fixed with Limit leads/month Organic Leads
(20 leads/day)

Cold Outreach
ColdPro ₹ 24,999 Cold Calling Fixed Unlimited Cold Lists
Campaigns

• All packages are prepaid

 PACKAGE: FlexiCall
Fixed Monthly Charges Call-Based Charges
• Seat Cost - ₹7,999 per month per • Connected Calls (Calls lasting 1 minute or more)
telecaller (Covers availability, CRM
o ₹10 per minute (Billed based on actual talk time)
access, and admin costs).
• Short Hang-Ups (Calls lasting less than 1 minute)
• Billed from the date the telecaller
goes live on calls, NOT from the date o ₹5 flat per short call (Regardless of talk time)
of payment
• Non-Connected Calls (All categories – No Response,
• Talktime Recharge - ₹5000 per Number Not Reachable, Not in Service, Switched Off, No
telecaller Incoming Facility)
o ₹1 per call
 PACKAGE: FlexiCall
Example Cost Calculation for a Day:
• Total Calls Dialled: 150 (Maximum Call Cap)
o 15 connected calls (Average 2 min per call) → ₹300 (15 x ₹10 x 2)
o 30 short hang-ups (Less than 1 min) → ₹150 (30 x ₹5)
o 120 non-connected calls → ₹120
• Total Calling Cost: ₹ 570/day
• All not contactable numbers shall be attempted twice a day in different time, to ensure compliance
with TRAI and longevity of the numbers.
Billing Protection Feature:
If your total billing exceeds 25,000/month, you will not be charged further for talk time or required to
make any additional recharges. This ensures cost protection and budget predictability for your telecalling
needs.
 PACKAGE: UltraCall
• Cost: ₹34,999/month (Flat)
• Value Proposition:
o A premium fixed-cost telecalling solution where everything is included—unlimited calling, CRM,
Dialer, Telecaller, Reporting & QC.
o No recharge. No hidden costs. Just results.
• Best For:
o Real estate projects, course enrollments, high-volume follow-ups, brands with consistent lead
volumes.
 PACKAGE: SmartReach
• Cost: ₹14,999/month (Flat)
• Limits: 450 unique leads/month per agent (20 new leads/day max)
• Value Proposition:
o Designed for brands with high-quality, high-intent leads that need focused nurturing.
o Agents work with only 450 curated leads per month, ensuring deeper engagement, consistent
follow-ups, and better conversions.
• Best For:
o Service businesses with good quality leads.
 PACKAGE: ColdPro
• Cost: ₹24,999/month (Cold Calling Fixed)
• Features:
o No Bitrix24-Social Media Integration
• Value Proposition:
o Tailored for outbound cold calling campaigns where mass outreach is key.
o This package removes CRM-Social Media integration to optimize for cost while keeping your
telecaller fully dedicated to cold lists and new market exploration.
• Best For:
o Loan DSAs, franchise recruitment, dealer onboarding, SaaS appointment setting.
 PACKAGEs: COMPARISON
Feature / Package FlexiCall (₹7,999 + Recharge) UltraCall (₹34,999 Flat) SmartReach (₹14,999 Flat) ColdPro (₹24,999 Flat)

Telecaller Type Dedicated (Approved by Client) Dedicated (Approved by Client) Dedicated (Approved by Client) Dedicated (Approved by Client)

Work Hours 8 hrs/day, 6 days/week 8 hrs/day, 6 days/week 8 hrs/day, 6 days/week 8 hrs/day, 6 days/week

Lead Limit per Month Unlimited (recharge basis) Unlimited 450 unique leads (20/day) Unlimited (cold data only)
CRM (Bitrix24) Included Included Included Included
Dialer (Runo GSM) Included Included Included Included
Call Billing Recharge-based (₹1–₹10) All-Inclusive All-Inclusive All-Inclusive
Daily Reports
Script Optimization Support (Limited) (Full) (Focused) (Cold Call Scripting)

Call Quality Monitoring (Weekly Sampling) (QC Team Involved) (With Feedback) (Basic QC)

Shared Team Leader Support

Backup Caller for Leaves

Agent Vintage Requirement 1–2 years (min) 2+ years, bilingual 2+ years with follow-up skill 1–2 years, aggressive pitch

Social Media Lead Integration

Best Suited For Pilot, Flexible Campaigns High-volume, consistent needs High-quality leads, nurturing Cold calling, outreach drives

Commitment Required None Monthly Monthly Monthly

 ONBOARDING & IMPLEMENTATION
2. Script 4. Lead Import
1. Discovery 3. CRM & 5. Telecaller
Support & & Campaign
Call Dialer Setup Training
Optimization Setup

• Understanding your • If you don’t have a • Seamless free • Your leads are • Our trainers ensure
business needs, script, we create one integration with our segmented and telecallers are well-
target audience, and for you. If you do, AI-powered system. uploaded for versed in your
campaign objectives. we refine it for better targeted outreach. product,
engagement. communication
style, and sales
approach.

6. Quality 9. Daily
10. Continuous
Check 7. Mock Calls 8. Go Live! Balance
Optimization
Parameters Statements

• Setting up • Telecallers practice • Your telecalling • You receive an • Weekly reviews,

performance under trainer campaign officially automatic report data insights, and
benchmarks to supervision to begins, with real- with your updated updates to improve
maintain high refine the process. time monitoring for call balance. efficiency.
service quality. tracking results.
 Telecaller Allocation & Training
• Full control over telecaller approval
o The Client decides when the agent goes live.
• Business continuity ensured
o Backup telecaller available in case of absence or resignation.
• Flexible feedback & improvement system
o TL and QC ensure continuous telecaller enhancement.
• Fair telecaller replacement process
o Performance evaluation ensures justified agent changes.
• 14-day structured improvement plan
o Ensuring fairness before replacing a telecaller.
 Cost & Efficiency Comparison
Aspect DialForce Traditional Setup
Cost of Hiring ₹0 – No hiring costs ₹5,000 - ₹25,000 per hire
Cost of Retention ₹0 – No recurring hiring costs Recurring hiring & replacement costs
Minimum Hiring
As low as 1 Telecaller Need to set up an entire Hiring Team
Requirement

Infrastructure Cost ₹0 – No office setup required ₹5,000 per seat (rent, CRM, dialer, etc.)

Access to Trainers, Team ₹1,00,000+ per month for a full

Included at ₹0 cost
Leads & QC support team
Operational Focus Focus on sales & closures Bandwidth spent managing telecallers
Data & Reporting Insights AI-powered insights & reports Manual reporting, less accurate data
 Agent Working Hours (As per TRAI Guidelines)

Aspect DialForce Working Hour Policy

Working Days 6 Days a Week (2nd and 4th Saturdays Halfday)

Mandatory Holidays All National & Local Govt. Holidays

Working Hours (9 Hr Shift) As per TRAI Guidelines (9:00 AM - 9:00 PM)

Advance Schedule Monthly Leave

Shared on the 1st of Every Month
Communication

Emergency Leave Handling Calls Handled by Backup Agent

Business Impact No Business Loss on Working Days

 Why This Works for Your Business?
• No Worry About Holidays
o You only pay per connected call, so there's no financial impact on non-working days.
• Transparent Working Hours
o Schedule shared on the 1st of every month in advance.
• Backup Agents Ensure No Downtime
o If an agent takes emergency leave, calls are handled by a backup telecaller, ensuring zero
disruption.
• Compliant with TRAI Regulations
o Calls are only made between 9:00 AM and 9:00 PM, avoiding compliance issues.
 Tech Stack & Value Proposition
Aspect DialForce Tech Stack
CRM Platform Bitrix24 - Powerful CRM for seamless campaign management

Dialer Technology Runo - GSM-based dialer for better call connectivity

One dedicated number per caller, changed if marked spam (₹1,500 for early
Spam Protection
change)

Data Quality Focus Encourages businesses to use organic data to prevent spam issues

Custom QC & Performance

Discussed in discovery call; reports customized as per business needs
Reports

Advanced Analytics AI-driven insights & advanced analytics for better marketing decisions
 Why This Tech Stack Benefits Your Business?
• Seamless CRM Management – Track leads, monitor campaigns & optimize performance.
• GSM-Based Dialing for High Connectivity – Better call pickup rates than VoIP solutions.
• Spam Prevention Measures – Protects your caller ID and brand reputation.
• Customized Reporting – Get data the way your team needs it.
• AI-Driven Analytics – Gain deeper insights to improve marketing & lead generation.
Ready to Boost Your Business?
Get Started Now!