Final Dissertation With Page Number
Final Dissertation With Page Number
on
"IMPACT OF WORK LIFE BALANCE ON JOB SATISFACTION"
Submitted in the Partial Fulfilment of the Requirement of Two-Year (Full Time) Course
Master of Business Administration (MBA - HR) (2024–2026)
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CERTIFICATE
This project has not been submitted to any other university or institution for the
award of any degree, diploma, or certificate.
Head of Department
_________________________
(Faculty of Management Studies)
Gopal Narayan Singh University
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DECLARATION
is a result of my own independent research work carried out under the guidance of Mr.
Sudhanshu Verma, Assistant Professor –, Faculty of Management Studies, Gopal
Narayan Singh University.
I also declare that this project has not been submitted earlier either to this
university or to any other institution
for the award of any degree, diploma, or certificate.
The work presented in this report is original to the best of my knowledge and belief.
Date: _____________
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ACKNOWLEDGEMENT
I would like to express my deepest gratitude to all those who supported me throughout the
completion of this dissertation.
I extend my heartfelt thanks to my guide, Mr. Sudhanshu Verma, Assistant Professor – HR,
for his valuable guidance, constant support, and encouragement throughout this research
work.
His expert insights and constructive feedback have significantly contributed to the quality of
this project.
I also acknowledge the Faculty of Management Studies, Gopal Narayan Singh University, for
providing the academic environment and resources necessary for my research.
Special thanks to my family and friends whose patience, motivation, and moral support
helped me stay focused and determined during this journey.
Lastly, I would like to thank all the respondents who took the time to participate in my
survey, without whom this research would not have been possible.
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PREFACE
This dissertation titled “Impact of Work-Life Balance on Job Satisfaction” has been prepared as
part of the curriculum requirement for the MBA in Human Resource Management (2024–2026)
at Gopal Narayan Singh University.
The subject of work-life balance has gained increasing importance in recent years due to the
evolving work culture and lifestyle challenges.
This study explores how a balanced professional and personal life contributes to overall
employee satisfaction and organizational productivity.
The research journey has been a process of learning, unlearning, and discovery. I hope this
work serves as a useful contribution to the field of Human Resource Management and offers
practical insights for future researchers and professionals.
It is presented with the sincere hope that it will meet the academic standards and
expectations of the university.
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ABSTRACT
Work-life balance (WLB) has become a critical factor influencing employee satisfaction in
the modern workplace.
This study investigates the impact of work-life balance on job satisfaction among
employees, focusing on how personal and professional equilibrium affects their
performance, well-being, and loyalty.
A structured questionnaire was used to collect data from 100 respondents across various
sectors. The data was analyzed using statistical tools to identify key relationships between
WLB components and job satisfaction levels.
The results reveal a strong positive correlation, with flexible work arrangements,
supportive management, and personal time availability emerging as significant contributors
to satisfaction.
The findings suggest that organizations prioritizing work-life balance initiatives can
improve employee morale, retention, and productivity.
This research contributes to the growing body of knowledge in Human Resource
Management and provides practical recommendations for workplace policy enhancements.
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Table of Contents
1. Certificate .............................................. i 2.
Declaration .............................................. ii 3.
................................................. v
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3.3 Data Collection Methods .................................
6. References ............................................... 36
7. Appendices ............................................... 38
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Executive Summary
This dissertation investigates the pivotal relationship between work-life balance (WLB) and
job satisfaction (JS) among employees across diverse sectors—including private
enterprises, government institutions, and non-governmental organizations—in India. In the
wake of the COVID-19 pandemic, as organizational focus shifts toward employee well-being,
understanding the dynamics between WLB and job satisfaction has become a strategic
priority in Human Resource Management.
The study’s primary objective is to evaluate the impact of work-life balance on job
satisfaction and to identify organizational practices that foster a healthier, more engaged
workforce. A quantitative research approach was adopted, employing a structured, self-
administered questionnaire distributed via online forms to employees across sectors.
Responses were statistically analyzed using cross-tabulations and correlation analysis
through Microsoft Excel.
The results reveal a strong positive correlation between effective work-life balance and
elevated levels of job satisfaction. Respondents who reported access to flexible work
arrangements, adequate personal leave, and institutional support for familial
responsibilities consistently expressed higher satisfaction with their roles, career
progression, and organizational culture. In contrast, those experiencing elevated work
stress and constrained personal time indicated reduced job satisfaction.
Based on these findings, the study recommends that organizations adopt flexible
scheduling, cultivate a supportive workplace environment, formally recognize employee
contributions, and introduce family-friendly policies. These interventions are shown to
enhance job satisfaction, reduce burnout, improve employee retention, and strengthen
overall organizational performance.
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By offering empirical evidence and actionable insights, this dissertation contributes
meaningfully to the discourse on employee well-being and productivity. It serves as a
practical guide for HR professionals and policy-makers aiming to design sustainable,
employee-centric workplaces. Future research may explore the evolving implications of
hybrid work, digital fatigue, and cultural nuances influencing work-life expectations.
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CHAPTER - 01
INTRODUCTION
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Chapter 1: Introduction
Employees today face immense pressure to meet deadlines, remain productive, and stay
connected beyond traditional working hours. This has led to an increase in work-related
stress, burnout, and dissatisfaction. Conversely, organizations that actively promote
work-life balance have observed improvements in employee satisfaction, morale,
retention, and even organizational performance. Job satisfaction, a key indicator of
employee engagement and organizational success, is closely linked with how well
employees are able to balance their work and personal commitments.
In India, with the evolving corporate culture and growing awareness around mental
health and employee rights, the conversation around work-life balance has gained
momentum. Yet, disparities still exist across industries and organizations, making it a
critical area for research and understanding.
1.2 Statement of the Problem
Despite the growing emphasis on employee well-being, many organizations struggle to
implement effective work-life balance policies. Employees often work overtime, face
pressure to stay available beyond office hours, and have limited flexibility in work
arrangements. These issues can negatively impact their job satisfaction, leading to
absenteeism, decreased performance, and higher attrition rates.
The problem lies in understanding how work-life balance directly influences job
satisfaction and identifying the specific factors that either enhance or hinder this balance.
This research aims to explore the correlation between work-life balance initiatives and
levels of job satisfaction among employees across selected sectors.
1.3 Objectives of the Study
The primary aim of this dissertation is to explore the impact of work-life balance on job
satisfaction. The specific objectives are:
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- To examine the current state of work-life balance among employees.
- To assess the level of job satisfaction among employees in relation to their work-life
balance.
- To identify key factors affecting work-life balance and job satisfaction.
- To evaluate the effectiveness of work-life balance practices adopted by organizations.
- To suggest strategies for improving work-life balance and, consequently, job
satisfaction.
1.4 Research Questions
The study is guided by the following research questions:
Limitations
- The study may be limited by the sample size and geographic scope.
- Employee responses may be subjective and influenced by temporary situations or
biases.
- Only quantitative data is used; qualitative insights such as interviews are excluded due
to time and resource constraints.
- Differences in work culture across industries may affect the generalizability of findings.
1.6 Significance of the Study
This research holds significance for employees, managers, and policy-makers alike. By
understanding how work-life balance affects job satisfaction, organizations can develop
better HR strategies that enhance employee well-being and performance. It contributes to
academic literature by providing updated data and analysis relevant to current workplace
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trends, especially in the post-pandemic era where hybrid work models are becoming the
norm.
For HR professionals, the findings can guide the creation and implementation of more
effective employee welfare programs. For employees, the study sheds light on the
importance of self-awareness and negotiation in managing their professional and personal
lives.
1.7 Structure of the Dissertation
This dissertation is structured into five chapters:
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CHAPTER -02
LITERATURE REVIEW
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Chapter 2: Review of Literature
2.1 Introduction
The aim of this chapter is to explore the core concepts of Work-Life Balance (WLB) and
Job Satisfaction, both of which are essential components of employee well-being and
organizational success. This section synthesizes academic perspectives, theoretical
frameworks, and empirical findings from a wide array of studies. The growing emphasis
on WLB has become particularly relevant in the post-pandemic world, where remote
work, digital fatigue, and the pursuit of mental health have reshaped organizational
expectations and individual priorities.
2.2 Concept of Work-Life Balance (WLB)
2.2.1 Definition and Evolution
Work-life balance refers to the equilibrium between professional responsibilities and
personal life. It is a dynamic concept, shifting according to the nature of work, societal
norms, and individual aspirations. The concept originated during the labor rights
movements of the 1970s and evolved significantly with the increase in dual-income
households, technological innovation, and globalization. As boundaries between
professional and personal lives have blurred, the importance of structured time
management and psychological detachment from work has gained traction.
2.2.2 Modern Dimensions of WLB
Contemporary studies identify several components of WLB:
● TemporalBalance:Allocationoftimeacrosswork,family,andleisure.
● EmotionalBalance:Maintenanceofpsychologicalwell-beingandstress
management.
● BehavioralBalance:Roleclarityandbehavioralalignmentinbothdomains.
● TechnologicalBalance:Healthymanagementofdigitaltoolstopreventwork
spillover.
● OrganizationalCultureandPolicies
● FlexibleWorkingHoursandRemoteAccess
● AvailabilityofParentalandSickLeave
● WorkloadDistributionandJobRoleClarity
● SupportiveLeadershipandMentoring
● Technology-enabledWork-from-HomeInfrastructure
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📊 Figure 1: Factors Affecting Job Satisfaction and Work-Life Balance
● Enhancedemployeemoraleandengagement
● Lowerturnoverandabsenteeism
● Improvedcustomersatisfaction
● Greaterorganizationalloyalty
● Increasedinnovationandrisk-taking
2.3.2 Key Determinants
Job satisfaction is driven by both intrinsic and extrinsic factors. These determinants vary
based on individual priorities, organizational culture, and job roles. A deeper
understanding of these factors can help HR professionals develop better employee
engagement strategies.
Intrinsic Factors:
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● SenseofAchievement:Accomplishingmeaningfultasksgivesasenseoffulfillment.
● CareerGrowth:Opportunitiesforlearning,promotions,andleadershiproles.
● Autonomy:Freedomtomakedecisionsandexpresscreativity.
● PurposefulWork:Aclearconnectionbetweenpersonalvaluesandjob
responsibilities.
Extrinsic Factors:
● SalaryandCompensation:Competitivepayandperformanceincentives.
● WorkEnvironment:Safe,inclusive,andcollaborativesettings.
● JobSecurity:Assuranceofcontinuedemployment.
● CompanyPolicies:Transparentandemployee-friendlygovernancestructures.
2.4 Theoretical Perspectives
2.4.1 Spillover Theory
The Spillover Theory posits that experiences in one area of life influence experiences in
another. Positive or negative work-related events can carry over into personal life,
affecting mood, behavior, and interactions. This bi-directional relationship suggests that
job stress can affect family relationships, and vice versa. Organizations that minimize
negative spillover by offering flexibility, support, and stress management tools can
improve overall employee satisfaction.
2.4.2 Compensation Theory
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2.9 Summary
This chapter provided a comprehensive review of literature related to Work-Life Balance
(WLB) and Job Satisfaction. Beginning with the conceptual definitions, the chapter
traced the evolution of both concepts over time and discussed their modern-day
relevance. The multidimensional nature of WLB was explored, touching upon temporal,
emotional, behavioral, and technological balances. Various influencing factors such as
organizational culture, flexible working hours, and role clarity were also analyzed.
The section on job satisfaction highlighted its intrinsic and extrinsic determinants,
emphasizing the importance of aligning employee roles with personal values and
organizational support. Theoretical frameworks such as Spillover Theory,
Compensation Theory, Conflict Theory, and Enrichment Theory provided a
structured understanding of how work and personal life interact.
A conceptual framework illustrating the flow from Work-Life Balance to Job Satisfaction
and finally to Employee Performance was also presented. Research gaps were identified,
underscoring the need for longitudinal, inclusive, and gig-economy-focused studies.
Overall, this literature review sets the foundation for understanding how work-life
balance initiatives can be strategically leveraged to improve job satisfaction and
organizational productivity.
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CHAPTER -03
RESEARCH METHODOLOGY
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Chapter 3: Research Methodology
This chapter provides a detailed explanation of the research framework adopted for
the study. It outlines the research design, sampling techniques, data collection
methods, the research instrument used, statistical tools applied for data analysis, and
the limitations of the study. The methodology has been developed to align with the
study’s objectives and ensure the reliability and validity of findings related to the
impact of work-life balance on job satisfaction.
3.1 Research Design
This study follows a quantitative, descriptive, and correlational research design. The
quantitative approach was selected to objectively measure the relationship between
work- life balance and job satisfaction using numerical data. The descriptive element
enables the documentation of patterns, characteristics, and perceptions of employees
regarding their work-life balance. The correlational aspect is intended to examine the
strength and direction of the relationship between the two variables.
The design is non-experimental in nature and does not manipulate the variables; rather, it
observes existing conditions in a natural work setting. This approach is suitable for
identifying associations and drawing logical inferences relevant to workplace policies and
employee well-being.
3.2 Sampling Technique and Sample Size
The study utilized a stratified random sampling technique to ensure representation across
different categories of employees. The population was divided into strata based on
variables such as gender, age, sector (public/private), and job hierarchy
(junior/middle/senior level). From each stratum, participants were randomly selected to
maintain diversity and reduce sampling bias.
A total of 150 respondents were selected for the study. The sample size was determined
using Yamane’s formula (1967) with a 95% confidence level and a 5% margin of error.
The sample includes employees from various industries, including education, IT,
healthcare, finance, and government sectors, within the state of [Insert State/Region].
Inclusion criteria:
Exclusion criteria:
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Part-time or freelance workers.
The data collection spanned over a period of four weeks, during which continuous
follow-ups were conducted to enhance response rates. Respondents were assured of the
confidentiality of their responses and their right to withdraw at any stage.
In addition to primary data, secondary data sources were used to frame the questionnaire
and strengthen the theoretical framework. These included:
HR management books
All ethical considerations were strictly adhered to, including informed consent, voluntary
participation, and anonymity.
3.4 Research Instrument (Questionnaire)
The research instrument was a semi-standardized questionnaire comprising both close-
ended and Likert-scale items. It was designed in English and structured into three distinct
sections:
Section A: Demographics
Captures essential background information such as age, gender, marital status, job sector,
years of experience, job designation, and working hours.
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Section C: Job Satisfaction Scale
Based on Spector’s Job Satisfaction Survey (JSS), this section measures satisfaction with
pay, promotion, supervision, co-workers, fringe benefits, nature of work, and
communication.
The questionnaire was pre-tested on a pilot sample of 15 respondents to assess clarity and
reliability. Based on their feedback, minor revisions were made to improve item clarity
and eliminate ambiguity.
Reliability Testing:
Cronbach’s Alpha coefficient was calculated for both the work-life balance scale (α =
0.86) and the job satisfaction scale (α = 0.89), indicating high internal consistency.
3.5 Statistical Tools Used
The data collected were coded and analyzed using IBM SPSS Statistics Version 25. Both
descriptive and inferential statistics were applied:
Descriptive Statistics:
Frequency, percentage, mean, and standard deviation were used to describe demographic
data and summarize responses.
Inferential Statistics:
Simple Linear Regression Analysis: To predict the effect of work-life balance on job
satisfaction.
One-Way ANOVA: To examine variations in job satisfaction across different age groups
and job levels.
While every effort was made to ensure the rigor and credibility of this study, the
following limitations are acknowledged:
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1. Geographical Constraint:
The study was limited to employees within a specific region, which may affect
generalizability to broader populations.
2. Self-Reported Data:
The responses are subject to personal biases, such as social desirability or response
fatigue, especially in longer surveys.
3. Cross-Sectional Design:
The research provides a snapshot at one point in time, limiting its ability to assess
changes or trends over time.
4. Sample Size:
Although statistically adequate, the sample may not fully capture the complexity of
industries with very different work cultures.
This chapter has detailed the research methodology employed to examine the
impact of work-life balance on job satisfaction. A carefully chosen quantitative,
descriptive, and correlational design was implemented to capture and analyze
relevant data. The use of stratified random sampling ensured representative
diversity, while the structured questionnaire provided reliable and valid measures of
the key constructs.
Data analysis employed a combination of descriptive and inferential statistics to test
the hypothesized relationships rigorously. The chapter also transparently
acknowledged the study’s limitations, offering a balanced view of its scope and
applicability.
Overall, the methodology provides a strong foundation for the subsequent analysis and
discussion chapters, aimed at contributing meaningful insights into how work-life
balance affects employee satisfaction in contemporary organizational settings.
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CHAPTER -04
DATA ANALYSIS AND INTERPRETATION
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Chapter 4: Data Analysis & Interpretation
This chapter presents the analysis and interpretation of data collected to investigate the
relationship between work-life balance and job satisfaction. It includes the demographic
profile of respondents, statistical analysis of the key variables, and graphical/tabular
presentations to support interpretation. The findings align with the research objectives and
hypotheses outlined in earlier chapters.
This profile demonstrates a diverse sample across age, job level, and sector, which enhances
the generalizability of the findings within the chosen region.
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4.2.4 Independent Samples t-Test
Gender Differences in Job Satisfaction: No statistically significant difference was found
between male and female respondents (p > 0.05).
Sector Differences: Employees in the public sector reported slightly higher satisfaction than
private sector employees (p < 0.05), indicating a possible influence of organizational
policies and job security.
Figure 4.2: Bar Graph Showing Mean WLB and JS Scores by Age Group
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4.4 Interpretation of Results
The data support the hypothesis that work-life balance significantly influences job
satisfaction. The correlation and regression analyses confirm a strong, positive relationship
between the two constructs. Furthermore, differences in job satisfaction across age groups,
job levels, and sectors point to the contextual nature of this relationship.
The overall findings emphasize that improving work-life balance through organizational
support, flexible policies, and employee engagement can substantially enhance job
satisfaction.
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Additional Graphical Representations
This section provides supplementary visual illustrations corresponding to key tables in
Section 4.3.
This pie chart illustrates the distribution of respondents across private and public sectors,
with 55% in the private sector and 45% in the public sector.
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Figure 4.3: Correlation Matrix (Bar Graph)
This bar graph depicts the Pearson correlation coefficient between Work-Life Balance
(WLB) and Job Satisfaction (JS), showing a strong positive correlation of 0.63.
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Figure 4.4: Regression Summary (Bar Graph)
The regression summary graph highlights the model strength, with R² = 0.40 indicating that
40% of the variance in job satisfaction is explained by work-life balance, and β = 0.63
reflecting the standardized coefficient.
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CHAPTER -05
FINDINGS, SUGGESTIONS & CONCLUSION
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Chapter 5: Findings, Suggestions &
Conclusion
This final chapter encapsulates the essence of
the research findings, offers practical
suggestions derived from data insights, and
presents the conclusion drawn from the
study on the relationship between work-life
balance and job satisfaction. It reflects upon
the objectives, interprets the meaning behind
statistical outcomes, and lays down
actionable recommendations for
organizations and HR practitioners.
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5.1 Key Findings
1. Positive Correlation between Work-Life Balance and Job Satisfaction
The Pearson correlation (r = 0.63, p < 0.01) revealed a strong and statistically significant
positive relationship. Employees experiencing better work-life balance reported higher
levels of job satisfaction.
3. Sectoral Differences
Public sector employees showed slightly higher satisfaction levels compared to their
private-sector counterparts (p < 0.05). This may be due to better job security, structured
hours, and supportive policies.
6. Working Hours
65% of the respondents worked between 40–50 hours per week, showing that extended
work hours are becoming standard. Despite this, those who managed their time well
maintained decent satisfaction levels.
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5.2 Suggestions & Recommendations
1. Implement Flexible Work Arrangements
Flexible timing, hybrid models, and work-from-home options should be encouraged to
help employees manage both personal and professional responsibilities effectively.
5. Gender-Neutral Policies
Maintain and promote gender equity by offering inclusive benefits, unbiased performance
appraisals, and leadership opportunities for all genders.
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8. Leadership Training
Train managers to recognize signs of stress, support team members, and contribute to a
positive work environment.
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5.3 Conclusion
This study set out to explore the impact of work-life balance on job satisfaction. The
findings confirm that a healthy work-life balance is critical for achieving high employee
satisfaction. Organizations that prioritize balance not only improve productivity and
retention but also foster loyalty and emotional well-being among their staff.
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References
Referencing Style Used: APA 7th Edition
Books
Armstrong, M. (2020). Armstrong’s Handbook of Human Resource Management Practice
(15th ed.). Kogan Page.
Dessler, G. (2020). Human Resource Management (16th ed.). Pearson Education.
Greenhaus, J. H., & Allen, T. D. (2011). Work–Family Balance: A Review and Extension of the
Literature. Journal of Management, 37(1), 10–45.
Journal Articles
Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance.
Human Relations, 53(6), 747–770.
Haar, J. M., & Roche, M. (2010). Family supportive organizational perceptions and employee
outcomes: The mediating effects of life satisfaction. The International Journal of Human
Resource Management, 21(3), 654–676.
Online Sources
Harvard Business Review. (2022). Why Work-Life Balance Is So Important. Retrieved from
https://hbr.org
Statista. (2023). Work-Life Balance Statistics in India. Retrieved from
https://www.statista.com
Forbes. (2021). The New Rules of Employee Satisfaction. Retrieved from
https://www.forbes.com
Singh, R. (2021). The Role of Work-Life Balance on Employee Satisfaction in Private Sector
Companies [Master’s thesis, University of Delhi].
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Appendices
Appendix A: Questionnaire Sample
This questionnaire was used to gather data from employees in various sectors to assess the
relationship between work-life balance and job satisfaction.
1. Age: _______
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Appendices
Appendix B: Charts and Graphs
The following charts and graphs represent the analyzed data collected through the
questionnaire to visualize key findings of the research.
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Chart 3: Correlation Graph
All charts were generated using primary data collected through Google Forms and analyzed
using Microsoft Excel.
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