Axis Mobile

Download Axis
Mobile

You can download Axis Mobile App in following ways:

1) SMS MBANK to 5676782 to receive the download link

2) NRI Customers can SMS MBANK to +919717000002
3) Customers can give a missed call to 09243308900 from their registered mobile number to receive the download link
4) It can also be downloaded from
Google Play Store - Android devices
App store - Apple devices
Windows store - windows phone

Customers with Non-Feature Phones can avail app like experience by visiting m.axisbank.co.in
 Registration

Eligibility for Using Axis Mobile:

• Retail Savings Account
• NRI
• Current Account holders with below constitutions -
• Individuals
• Sole Proprietorship
• Resident Indian
• Non-resident Indian
• Hindu undivided family

• The customer must have a Registered Mobile Number with the Bank
and the SIM for the same should be present in the device which is being
used for registering Axis Mobile.
 Registration

Registration- Android
Level I
• An SMS will be sent from the device to verify your details. Please note that it is necessary to have your
Registered Mobile Number SIM card in the device on which the app is being installed for the security of your
account. A registered mobile number is the one that is registered with the bank for SMS Banking. You will not
be able to register in case the SIM for a non-registered mobile number is present in the device.
• Enter your Name
• Set mPIN of your choice to complete the registration. You need to remember this mPIN as it will be required
while transacting on Axis Mobile in future.
• You are now on the Account Summary screen
Level II
• To use any feature on Axis Mobile application, authenticate using your Internet Banking or Debit Card
credentials:
Authenticate through Internet Banking credentials
• Enter your Internet Banking login ID and Password
Authenticate through Debit Card credentials
• Enter the below details of your Active* Debit Card for the account to which the mobile number entered in
the previous step is linked:
– Card number
– Card Expiry
– ATM PIN
• *Activate your Debit Card by doing any transaction at Axis Bank ATM or at least one financial transaction
(Cash Withdrawal) at non Axis ATM.
 Registration

Registration- iPhone
Level I
• Click on the “Send” on Inbox to send an SMS from the device to verify your details. Please note that it is
necessary to have your Registered Mobile Number SIM card in the device on which the app is being
installed for the security of your account. A registered mobile number is the one that is registered with the
bank for SMS Banking. You will not be able to register in case the SIM for a non-registered mobile number is
present in the device.
• Enter your Name
• Set mPIN of your choice to complete the registration. You need to remember this mPIN as it will be required
while transacting on Axis Mobile in future.
• You are now on the Account Summary screen
Level II
• To use any feature on Axis Mobile application, authenticate using your Internet Banking or Debit Card
credentials:
Authenticate through Internet Banking credentials
• Enter your Internet Banking login ID and Password
Authenticate through Debit Card credentials
• Enter the below details of your Active* Debit Card for the account to which the mobile number entered in
the previous step is linked:
– Card number
– Card Expiry
– ATM PIN
• *Activate your Debit Card by doing any transaction at Axis Bank ATM or at least one financial transaction
(Cash Withdrawl) at non Axis ATM.
Common Security Concerns
Major Security Issues

Is Data Stored on  No information is stored on your mobile phone or SIM card memory
Handset/SIM?  So in case of a lost/stolen handset, no account information will be compromised

 If you lose your phone, please call Axis bank call centre immediately and register
complaint. Customer service will mark your device as stolen, and the Axis Mobile
application can no longer be used on the lost/stolen device
What do I do if I  If you do not block the application and someone tries to transact using the
lose my phone? application, he/she would require the MPIN. In case the MPIN is entered incorrectly
five consecutive times, the application is blocked.
 And to use “Forgot MPIN” option, debit card details are required, so the MPIN
cannot be changed.

Connectivity Lost ?
 In case GPRS connectivity fails in the middle of a transaction then you should check
How to know the mini statements and transaction history for that respective module such as
transaction was history for mobile recharge, bill Payments, funds transfer etc.
successful
Features & Benefits
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Balance Inquiry : Account balance displayed immediately after login.

Users of Savings, Current, Agri CC/OD accounts can view their balance
Process
Log into the app >> Total savings account balance displayed on
the account summary screen

Mini Statement
Process
Log into the app >> select savings account >>click on view
statement >>enter date range (date range should not exceed
90 days) >>click on view >>mini statement is displayed

Fund Transfer
Process
Log into the app >> select funds transfer >> select beneficiary
>> enter amount and remarks >>select pay now or pay later
for NEFT or select instant for imps>>confirm details >>enter
MPIN

IMPS :Instant funds transfer – 24*7

Process
Log into the app >> select funds transfer >>select beneficiary
>> enter amount and remarks >>select instant (IMPS) –
confirm details >> enter MPIN
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Balance Inquiry : Account balance displayed immediately after login.

Users of Savings, Current, Agri CC/OD accounts can view their balance
Process
Log into the app >> Total savings account balance displayed on
the account summary screen

Mini Statement
Process
Log into the app >> select savings account >>click on view
statement >>enter date range (date range should not exceed
90 days) >>click on view >>mini statement is displayed

Fund Transfer
Process
Log into the app >> select funds transfer >> select beneficiary
>> enter amount and remarks >>select pay now or pay later
for NEFT or select instant for imps>>confirm details >>enter
MPIN

IMPS :Instant funds transfer – 24*7

Process
Log into the app >> select funds transfer >>select beneficiary
>> enter amount and remarks >>select instant (IMPS) –
confirm details >> enter MPIN
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Balance Inquiry : Account balance displayed immediately after login.

Users of Savings, Current, Agri CC/OD accounts can view their balance
Process
Log into the app >> Total savings account balance displayed on
the account summary screen

Mini Statement
Process
Log into the app >> select savings account >>click on view
statement >>enter date range (date range should not exceed
90 days) >>click on view >>mini statement is displayed

Fund Transfer
Process
Log into the app >> select funds transfer >> select beneficiary
>> enter amount and remarks >>select pay now or pay later
for NEFT or select instant for imps>>confirm details >>enter
MPIN

IMPS :Instant funds transfer – 24*7

Process
Log into the app >> select funds transfer >>select beneficiary
>> enter amount and remarks >>select instant (IMPS) –
confirm details >> enter MPIN
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Balance Inquiry : Account balance displayed immediately after login.

Users of Savings, Current, Agri CC/OD accounts can view their balance
Process
Log into the app >> Total savings account balance displayed on
the account summary screen

Mini Statement
Process
Log into the app >> select savings account >>click on view
statement >>enter date range (date range should not exceed
90 days) >>click on view >>mini statement is displayed

Fund Transfer
Process
Log into the app >> select funds transfer >> select beneficiary
>> enter amount and remarks >>select pay now or pay later
for NEFT or select instant for imps>>confirm details >>enter
MPIN

IMPS :Instant funds transfer – 24*7

Process
Log into the app >> select funds transfer >>select beneficiary
>> enter amount and remarks >>select instant (IMPS) –
confirm details >> enter MPIN
 Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Fingerprint Authentication :
Users can authenticate transactions with just their fingerprint instead
of entering their mPIN. User will be given the option to enter either
mPIN or Touch ID

List of Transactions for which Touch ID/ fingerprint CAN be used for
authentication:
1. Pay Bills – To billers who are already added
a. Presented Bills
2. Fund Transfer - To beneficiaries who are already added
a. Transfer within your Account.
b. Transfer within Axis Account
c. Transfer to other Account.
d. Mobile Payee (P2P)
e. Mobile Payee (P2M)
3. Credit Account
a. Pay Last Bill (pay now/ pay later)
4. Post Login Recharge - To beneficiaries who are already added
a. Billpay
5. Create/Close FD/RD
 Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Axis Watch
Axis Watch is an app for Apple smartwatch and it is a subset of the
Axis Mobile App. It can be used for carrying out non-financial
transactions ONLY.

The Axis Watch app will offer the following non-financial

transactions/ features only for all accounts & cards.
• Check Balance
• View recent transactions/Mini Statement
• Search for nearest ATM/Branch/Dining Delights
• Special Offers
• Alerts & Notifications

Registration Process:
The registration process involves two steps. Apple Watch should be
paired to the iPhone before starting with the registration process
Step 1: Go to Apple Watch icon on your iPhone. Click on Axis Mobile -
> Show App on Apple Watch
Step 2: Login to Axis Mobile. Go to My Controls -> Axis Watch ->
Register your watch -> Add Accounts -> Enter mPIN
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Daily Transaction Limits: When a customer Registers on the app, the

daily transaction limit is set to Rs 30,000 by default. After 5 days, the
same is changed to Rs 5 Lakhs. Customer has the option to modify
the limit to any value between 50,000 to 10Lakhs as per his choice
Log into the app >> My Controls >> App Settings
1. Modify Daily Transaction Limit

Debit Card Related Service: Customers can modify their Debit Card
Limits and block/replace the same from the app
Process
Log into the app >> My Controls >> Debit Cards
1. Modify ATM/Purchase Limits
2. Switch On/Off
3. Block and Replace
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Daily Transaction Limits: When a customer Registers on the app, the

daily transaction limit is set to Rs 30,000 by default. After 5 days, the
same is changed to Rs 5 Lakhs. Customer has the option to modify
the limit to any value between 50,000 to 10Lakhs as per his choice
Log into the app >> My Controls >> App Settings
1. Modify Daily Transaction Limit

Debit Card Related Service: Customers can modify their Debit Card
Limits and block/replace the same from the app
Process
Log into the app >> My Controls >> Debit Cards
1. Modify ATM/Purchase Limits
2. Switch On/Off
3. Block and Replace
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Features
• Block & Replace your credit card using the mobile
app
• Convert eligible credit card transactions into EMI
• Eligible customers can apply for a limit increase on
their credit cards
• View your unbilled, current and past transactions
and statements
• View and pay your outstanding bill amount
• Schedule your credit card bill payment
• Set PIN
• Activate Auto-debit payment on credit card bills
• Enable e-statement on credit card
• Get insta loan on credit cards (for eligible
customers)

For using any feature mentioned above

Log into the app >>click on credit cards >>select credit
card >>click on the type of transaction
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Features
• Block & Replace your credit card using the mobile
app
• Convert eligible credit card transactions into EMI
• Eligible customers can apply for a limit increase on
their credit cards
• View your unbilled, current and past transactions
and statements
• View and pay your outstanding bill amount
• Schedule your credit card bill payment
• Set PIN
• Activate Auto-debit payment on credit card bills
• Enable e-statement on credit card
• Get insta loan on credit cards (for eligible
customers)

For using any feature mentioned above

Log into the app >>click on credit cards >>select credit
card >>click on the type of transaction
Bank Account
Credit Card Other Accounts Bill Pay Recharge
Services

Features
• Block & Replace your credit card using the mobile
app
• Convert eligible credit card transactions into EMI
• Eligible customers can apply for a limit increase on
their credit cards
• View your unbilled, current and past transactions
and statements
• View and pay your outstanding bill amount
• Schedule your credit card bill payment
• Set PIN
• Activate Auto-debit payment on credit card bills
• Enable e-statement on credit card
• Get insta loan on credit cards (for eligible
customers)

For using any feature mentioned above

Log into the app >>click on credit cards >>select credit
card >>click on the type of transaction
Bank Account Travel Currency
Other Accounts Bill Pay Recharge
Services Card

Features
User can now instantly access the Travel Currency Cards on
Axis Mobile app. The following transactions can be performed
with the Travel Currency Cards module on Axis Mobile app:
• View balance
• Fund the cards on the go
• Block/Unblock the cards

For using any feature mentioned above

Log into the app >>click on Travel Cards >>select Travel
card >>click on the type of transaction
Bank Account Travel Currency
Other Accounts Bill Pay Recharge
Services Card

Features
User can now instantly access the Travel Currency Cards on
Axis Mobile app. The following transactions can be performed
with the Travel Currency Cards module on Axis Mobile app:
• View balance
• Fund the cards on the go
• Block/Unblock the cards

For using any feature mentioned above

Log into the app >>click on Travel Cards >>select Travel
card >>click on the type of transaction
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Deposits
Open/Close Fixed and Recurring Deposit
View Fixed and Recurring Deposit details – Maturity Date and
Amount
Process
Log into the app >>Click on Other accounts >> select the
deposit you want to view the details of

Loans
Loan Account Summary - Repayment details
Agri Term Loans can also be accessed
Apply for Loans
Process
Log into the app – Click on Other accounts – Click on the tab
Loans - select the loan you want to view the details

Demat
Demat Account Summary – Holding details, Statement,
Request DIS book
Process
Log into the app – Click on Other accounts – Click on the tab
Demat - select the account you want to view the details for
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Deposits
Open/Close Fixed and Recurring Deposit
View Fixed and Recurring Deposit details – Maturity Date and
Amount
Process
Log into the app >>Click on Other accounts >> select the
deposit you want to view the details of

Loans
Loan Account Summary - Repayment details
Agri Term Loans can also be accessed
Apply for Loans
Process
Log into the app – Click on Other accounts – Click on the tab
Loans - select the loan you want to view the details

Demat
Demat Account Summary – Holding details, Statement,
Request DIS book
Process
Log into the app – Click on Other accounts – Click on the tab
Demat - select the account you want to view the details for
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Deposits
Open/Close Fixed and Recurring Deposit
View Fixed and Recurring Deposit details – Maturity Date and
Amount
Process
Log into the app >>Click on Other accounts >> select the
deposit you want to view the details of

Loans
Loan Account Summary - Repayment details
Agri Term Loans can also be accessed
Apply for Loans
Process
Log into the app – Click on Other accounts – Click on the tab
Loans - select the loan you want to view the details

Demat
Demat Account Summary – Holding details, Statement,
Request DIS book
Process
Log into the app – Click on Other accounts – Click on the tab
Demat - select the account you want to view the details for
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Deposits
Open/Close Fixed and Recurring Deposit
View Fixed and Recurring Deposit details – Maturity Date and
Amount
Process
Log into the app >>Click on Other accounts >> select the
deposit you want to view the details of

Loans
Loan Account Summary - Repayment details
Agri Term Loans can also be accessed
Apply for Loans
Process
Log into the app – Click on Other accounts – Click on the tab
Loans - select the loan you want to view the details

Demat
Demat Account Summary – Holding details, Statement,
Request DIS book
Process
Log into the app – Click on Other accounts – Click on the tab
Demat - select the account you want to view the details for
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Deposits
Open/Close Fixed and Recurring Deposit
View Fixed and Recurring Deposit details – Maturity Date and
Amount
Process
Log into the app >>Click on Other accounts >> select the
deposit you want to view the details of

Loans
Loan Account Summary - Repayment details
Agri Term Loans can also be accessed
Apply for Loans
Process
Log into the app – Click on Other accounts – Click on the tab
Loans - select the loan you want to view the details

Demat
Demat Account Summary – Holding details, Statement,
Request DIS book
Process
Log into the app – Click on Other accounts – Click on the tab
Demat - select the account you want to view the details for
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Bill Pay :Features

Add billers like Mobile/Telephone/ Insurance / Electricity
etc
Bills presented every month – Pay all bills from one place
with one click
Set up auto pay for bills below a set value as per
convenience
Schedule bills to be paid on a date of your choice before
the due date
Process
Adding a biller
Select Bill Pay >>Click on Add Biller >>Select biller category
and enter the relevant biller details >>Select auto pay in
case you want the bills to be paid automatically.>> confirm
the details >>enter mPIN

Presented Bills
Bills that have been presented will be visible here - Click
on the biller you want to pay the bill for>>schedule the bill
or select Pay now >> Enter mPIN
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Recharge
Recharge without Logging in
Save beneficiaries for later recharge
Process
Pre-Login Recharge
On the main screen, click on Recharge >> enter the mobile number
or select one from your phone’s contact list
The operator is loaded automatically
Enter the recharge amount >>select the account you want to debit
for recharge >>enter mPIN
These numbers will not be saved for future recharges

Post – Login Recharge

Click on Recharge after Logging in
Click on New Recharge >>Enter the details of the number to be
recharged >>Confirm the details >>Enter mPIN
To recharge this number, select it from the list on the main recharge
screen, enter the recharge amount, confirm the details >> enter
mPIN
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Recharge
Recharge without Logging in
Save beneficiaries for later recharge
Process
Pre-Login Recharge
On the main screen, click on Recharge >> enter the mobile number
or select one from your phone’s contact list
The operator is loaded automatically
Enter the recharge amount >>select the account you want to debit
for recharge >>enter mPIN
These numbers will not be saved for future recharges

Post – Login Recharge

Click on Recharge after Logging in
Click on New Recharge >>Enter the details of the number to be
recharged >>Confirm the details >>Enter mPIN
To recharge this number, select it from the list on the main recharge
screen, enter the recharge amount, confirm the details >> enter
mPIN
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Recharge
Recharge without Logging in
Save beneficiaries for later recharge
Process
Pre-Login Recharge
On the main screen, click on Recharge >> enter the mobile number
or select one from your phone’s contact list
The operator is loaded automatically
Enter the recharge amount >>select the account you want to debit
for recharge >>enter mPIN
These numbers will not be saved for future recharges

Post – Login Recharge

Click on Recharge after Logging in
Click on New Recharge >>Enter the details of the number to be
recharged >>Confirm the details >>Enter mPIN
To recharge this number, select it from the list on the main recharge
screen, enter the recharge amount, confirm the details >> enter
mPIN
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Recharge
Recharge without Logging in
Save beneficiaries for later recharge
Process
Pre-Login Recharge
On the main screen, click on Recharge >> enter the mobile number
or select one from your phone’s contact list
The operator is loaded automatically
Enter the recharge amount >>select the account you want to debit
for recharge >>enter mPIN
These numbers will not be saved for future recharges

Post – Login Recharge

Click on Recharge after Logging in
Click on New Recharge >>Enter the details of the number to be
recharged >>Confirm the details >>Enter mPIN
To recharge this number, select it from the list on the main recharge
screen, enter the recharge amount, confirm the details >> enter
mPIN
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Recharge
Recharge without Logging in
Save beneficiaries for later recharge
Process
Pre-Login Recharge
On the main screen, click on Recharge >> enter the mobile number
or select one from your phone’s contact list
The operator is loaded automatically
Enter the recharge amount >>select the account you want to debit
for recharge >>enter mPIN
These numbers will not be saved for future recharges

Post – Login Recharge

Click on Recharge after Logging in
Click on New Recharge >>Enter the details of the number to be
recharged >>Confirm the details >>Enter mPIN
To recharge this number, select it from the list on the main recharge
screen, enter the recharge amount, confirm the details >> enter
mPIN
Download Axis
Credit Card Other Accounts Bill Pay Recharge
Mobile

Recharge
Recharge without Logging in
Save beneficiaries for later recharge
Process
Pre-Login Recharge
On the main screen, click on Recharge >> enter the mobile number
or select one from your phone’s contact list
The operator is loaded automatically
Enter the recharge amount >>select the account you want to debit
for recharge >>enter mPIN
These numbers will not be saved for future recharges

Post – Login Recharge

Click on Recharge after Logging in
Click on New Recharge >>Enter the details of the number to be
recharged >>Confirm the details >>Enter mPIN
To recharge this number, select it from the list on the main recharge
screen, enter the recharge amount, confirm the details >> enter
mPIN
Thank You!