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Paradise Manual

The document is a comprehensive user manual for the Paradise POS system, detailing installation procedures, equipment setup, and feature descriptions for various screens. It includes sections on installation guides for routers, printers, and other equipment, as well as button descriptions and troubleshooting tips. The manual aims to provide users with the necessary knowledge to effectively utilize the Paradise POS system for their business needs.

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0% found this document useful (0 votes)

5 views275 pages

Paradise Manual

Uploaded by

khajisavva8488

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Version 1.

0
Table of Contents
Welcome to Paradise POS
Introduction to Paradise POS...................................................................5
Introduction to this Manual......................................................................6
1 Installation Guide
1.1 Installing Your Router................................................................................9
1.2 Installing Your Equipment - Star Printers...........................................10-15
1.3 Installing Your Equipment - All-In-One Stands...................................16-20
1.4 Installing Your Equipment - Card Terminals.......................................21-23
1.5 Installing Your Equipment - Scanners ................................................24-25
1.6 Installing Your Equipment - Hardwire Kit...........................................26-27
1.7 Installing Your Equipment - KDS..............................................................28
1.8 Installing Your Equipment - Scales..........................................................29
1.9 Installing Your Equipment - Networking Assistance...........................30-31
2 Button Descriptions
2.1 Login Screen......................................................................................33-34
2.2 Home Screen.....................................................................................35-40
2.3 Employee Screen...............................................................................41-42
2.4 Manager Screen.................................................................................43-44
2.5 Admin Screen....................................................................................45-46
3 Home Screen Features
3.1 Creating Categories............................................................................48-49
3.2 Creating Menu Items.........................................................................50-52
3.3 Creating Inventory With a Scanner.........................................................53
3.4 Different Ways to Send a Ticket..............................................................54
3.5 Adding Items to a Ticket....................................................................55-56
3.6 Holding and Transferring Tickets and Items............................................57
3.7 Paying Out a Ticket............................................................................58-60
3.8 Voiding or Comping a Ticket..............................................................61-62
3.9 Adding Seats, Repeat Item, and Quantity...............................................63
3.10 Double and Recipe..................................................................................64
3.11 Commands on a Ticket............................................................................65

Table of Contents
4 Employee Screen Features
4.1 Open/Close Cash Drawer and Join Drawer........................................67-69
4.2 Pay In/Out..............................................................................................70
4.3 Gift Card Balance and Price Check..........................................................71
4.4 Tip Adjustment, Shift Report, and Employee Tip Out.......................72-75
4.5 Customer Database...........................................................................76-79
4.6 Split/Combine Ticket.........................................................................80-83
4.7 Resend Ticket..........................................................................................84
4.8 Scheduled Tickets..............................................................................84-85
4.9 Delivery and To Go.................................................................................86
4.10 Rental Tickets..........................................................................................87
4.11 Redemption............................................................................................87
5 Manager Screen Features
5.1 Ticket Recall.......................................................................................89-92
5.2 Drawer Recall.....................................................................................93-95
5.3 Inventory............................................................................................96-97
5.4 Reports and Hourly Overview.................................................................98
5.5 Batch Adjustment...................................................................................99
5.6 Shift Maintenance.........................................................................100-101
5.7 Add Gratuity..........................................................................................102
5.8 Reset Gift Card.....................................................................................103
5.9 Open Refund.........................................................................................104
5.10 Employee Accounts.......................................................................105-106
5.11 Tip Share........................................................................................107-109
5.12 Pending Transfers...........................................................................110-111
5.13 Combo Group Maintenance..........................................................112-115
6 Admin Screen Features
6.1 Company Settings..........................................................................117-134
6.2 Edit Roles - Creating Roles for You and Your Employees...............135-138
6.3 Employee Maintenance - Creating Employees..............................139-140
6.4 Edit Templates.......................................................................................141
6.5 Item Maintenance.........................................................................142-147
6.6 Modifier Maintenance...................................................................148-153
6.7 Edit Departments - Tax Rates in Your System................................154-157
6.8 Ticket Commands.................................................................................158
Table of Contents
6.9 Discount Maintenance...................................................................159-164
6.10 Edit Table Diagram - Creating Your Table Layout...........................165-167
6.11 Color Scheme Maintenance...........................................................168-169
6.12 Edit Vendors..........................................................................................170
6.13 Printer Maintenance.............................................................................171
6.14 Printer Routing...............................................................................172-173
6.15 Device Maintenance......................................................................174-175
6.16 Open/Closed Print Jobs........................................................................176
6.17 Terminal Status.....................................................................................177
6.18 Printer Status........................................................................................177
6.19 Rental Maintenance......................................................................178-182
7 Reporting - An In-Depth Look
7.1 Web Reports vs. Local Reports......................................................184-186
7.2 Sales...............................................................................................187-209
7.3 Item Levels.....................................................................................210-211
7.4 Inventory........................................................................................212-216
7.5 Employee.......................................................................................217-220
7.6 Customer........................................................................................221-224
7.7 Drawer............................................................................................225-226
7.8 Daily Logs......................................................................................227-228
7.9 Modifiers...............................................................................................229
8 Tutorials
8.1 Different Opening and Closing Procedures..........................................231
8.2 Short Tutorials.......................................................................................247
9 Troubleshooting
9.1 Restarting the Paradise Application or iPad..........................................265
9.2 Cash Drawer Not Opening....................................................................266
9.3 Bluetooth Receipt Printer Not Printing.................................................267
9.4 Ethernet Receipt Printer Not Printing...................................................268
9.5 USB Receipt Printer Not Printing..........................................................269
9.6 Kitchen Printer Not Printing..................................................................270
9.7 Credit Card Terminal Issues (Bluetooth)...............................................271
9.8 Credit Card Terminal Issues (Ethernet).................................................272
9.9 Restarting the TP-LINK Router and Orange Pi......................................273
9.10 Switching to Local Mode......................................................................274

Table of Contents
Preface

Welcome to Paradise POS

Introduction to Paradise POS

Congratulations on your new Paradise POS system, the best iOS based mobile
point-of-sale on the market, for restaurant and retail alike. We’re dedicated to pro-
viding the best database infrastructure without the need for a server by utilizing
a revolutionary Peer-to-Peer mesh network while backing up all your data on the
iCloud. Our POS system includes a full range of online reporting and menu custom-
ization features, and is supported by a world class, 24/7 tech team you can rely on
and reach at any time.

We’ve created this User Manual for you to have a comprehensive guide to the fea-
tures built into the Paradise POS system, as well as the basic knowledge you’ll need
to get started with your POS equipment. The following manual will include infor-
mation regarding equipment you may not have received, we have provided indexes
in each section to assist getting you to the right instructions for your equipment.
The manual also provides a reporting section, along with a troubleshooting guide
to solve your issues prior to reaching out to tech support. We are pleased to pres-
ent you with a POS you can count on to deliver your business’ needs, any further
assistance or questions should be directed to the Paradise POS tech team.

5
Preface

If you’re setting up your equipment for the first time, you will need to schedule
your install and training with our training team to ensure we have plenty of time
set apart to get you set up. Keep in mind that the tech support team is not meant
to accommodate install and training sessions, so scheduling with the training team
is vital for new merchants!

Please find the training and install schedule at the following link:

https://calendly.com/paradise-pos-installation-and-training

Contact Us for Assistance

Business Hours Phone: 877-777-5530
After Hours and Weekend Support: 877-777-5530, Ext. 1
Tech Support Email: support@paradisepos.com

6
Preface

7
1 Installation Guide
This chapter will walk you through the basic installation
of any equipment you have received from Paradise POS
with your order. Equipment not sent to you from Paradise
will need to be configured differently.

In this chapter...
1.1 Installing Your Router.......................................................................9
1.2 Installing Your Equipment - Star Printers...................................10-15
1.3 Installing Your Equipment - All-In-One Stands...........................16-20
1.4 Installing Your Equipment - Card Terminals...............................21-23
1.5 Installing Your Equipment - Scanners .......................................24-25
1.6 Installing Your Equipment - Hardwire Kit..................................26-27
1.7 Installing Your Equipment - KDS.....................................................28
1.8 Installing Your Equipment - Scales..................................................29
1.9 Installing Your Equipment - Networking Assistance..................30-31
Installation Guide

1.1 Installing Your Router

Once you receive your equipment, you can begin installing it. Depending on
what you have ordered through your agent, there are a few different configura-
tions you may have. Typically though, you will have been sent a TP-Link Router.
Connected to this router in the first orange port, directly next to the blue port, will
be a device called an Orange Pi. This is a clear plastic box with a fan that will be uti-
lized as your print queue. All of your Paradise equipment must route to this router.

!!! Do not touch the reset button on the router! If you do, you will
reset all IP addresses stored there and none of your equipment will
communicate with each other. You will have to call Paradise Tech
Support to resolve this issue. !!!

1. To begin, run a line from your internet source (modem, router, etc.) to the blue port
on the back of your TP-Link Router. Plug in the TP-Link router to power. When the router
powers on, the lights will begin to light up; you will know the router has internet when
five of the lights on the front are lit up green. If you notice that the Wi-Fi symbol is yel-
low, the TP-Link router does not have internet; ensure that the line you have running
from your internet source has internet. The router will turn green when you do.

2. Once the lights are green on the TP-Link router, plug the orange pi into power. When it
boots up, you will see three lights; a green and amber light on the side and a green one
inside. Wait until the green light on the side begins to flicker before moving to the next
step.

3. You will notice that you only have three ports left now and quite possibly more equip-
ment left than ports. This can be easily solved and depending on what you have ordered,
you may have received some 5-Port Switches. These devices can give you additional
ports and also help you route your network lines further into your establishment.
9
Installation Guide

1.2 Installing Your Equipment- Star Printers

Depending on the needs of your business, you will have purchased a receipt
or kitchen printer. There are a variety of different types of Star printers, most of
which will be covered here. Receipt printers will be covered first, followed by kitch-
en printers.

Star TSP650ii Star TSP100iii

Star SP700

10
Installation Guide

Star TSP650II Bluetooth Receipt Printer

1. Plug the supplied power cord into your printer and insert thermal paper into the printer
according to the directions in the lid. Power the printer on. The power button is located on the
left side of the printer when facing the front.
2. Find the Settings app on your iPad. Select Bluetooth. If the printer’s power is on, the printer
should appear in My Devices. It may be called REC 1, Receipt Printer 1, Sta Rec 1, etc. If next
to the printer it says Connected then your printer has automatically connected to the iPad. If
it says Not Connected, select the printer. This will cause the iPad to attempt to connect to it. If
this doesn’t work and the iPad displays the “Unable to Connect to Device” error, you will have
to re-pair the device. If it does work, continue to step 4.
3. To re-pair your Bluetooth printer, find the small button on the back of your printer labeled
Pair. Press and hold this button down until the light either begins to flicker or change colors.
Once this has been done, attempt to connect in Bluetooth under the Settings app again. The
printer should now say connected.
4. Now that your printer is connected, you can open the Paradise app. Log in and go to the Ad-
min screen and then Printer Maintenance. You should have a printer on the left that matches
the one you have just paired to your iPad. Make sure the settings look similar to this:

5. Now select test print and you should get a small printout for the test. This ensures that your
iPad and this printer are communicating. If it does not print a test slip, please refer to our trou-
bleshooting guide.
6. Lastly, go back to the Admin screen. This time select Device Maintenance. On the next page,
select the highlighted device on the left of the screen labeled This Device. On the right, check
to make sure that this printer is also the one listed next to where is says Receipt Printer.

11
Installation Guide

Star TSP650 Ethernet Receipt Printer

1. Plug the supplied power cord into your printer and insert thermal paper into the print-
er according to the directions in the lid. Then plug in an Ethernet cord to the printer’s
100/1000 Base port on the back of it. This Ethernet cord should in some way route back
to your Paradise-supplied TP-Link Router or a switch that leads to the router. Power the
printer on. The power button is located on the left side of the printer when facing the
front. If the error light stays on when powering on, it does not have internet. Ensure the
cord is receiving internet from the TP-Link router and then turn the power on the printer
off and then back on. The light will be blue when it is receiving internet.
2. Now that your printer is connected, you can open the Paradise app. Log in and go to
the Admin screen and then Printer Maintenance. You should have a printer on the left
that matches the one you have just paired to your iPad. Make sure the settings look sim-
ilar to this:

Keep in mind the IP address your printer has may be different. Now select test print and
you should get a small printout for the test. This ensures that your iPad and this printer
are communicating. If it does not print a test slip, please refer to our troubleshooting
guide.
3. Lastly, go back to the Admin screen. This time select Device Maintenance. On the next
page, select the highlighted device on the left of the screen labeled This Device. On the
right, check to make sure that this printer is also the one listed next to where is says Re-
ceipt Printer.
12
Installation Guide

Star TSP100iii Ethernet Receipt Printer

1. Plug the supplied power cord into your printer and insert thermal paper into the
printer according to the directions in the lid. Then plug in an Ethernet cord to the print-
er’s 100/1000 Base port on the back of it. This Ethernet cord should in some way route
back to your Paradise-supplied TP-Link Router. Power the printer on. The power button
is located on the left side of the printer when facing the front. If the error light stays on
when powering on, it does not have internet. Ensure the cord is receiving internet from
the TP-Link router and then turn the power on the printer off and then back on. The light
will be blue when it is receiving internet.
2. Now that your printer is connected, you can open the Paradise app. Log in and go to
the Admin screen and then Printer Maintenance. You should have a printer on the left
that matches the one you have just paired to your iPad. Make sure the settings look sim-
ilar to this:

Keep in mind the IP address your printer has may be different. Now select test print
and you should get a small printout for the test. This ensures that your iPad and
this printer are communicating. If it does not print a test slip, please refer to our
troubleshooting guide.
3. Lastly, go back to the Admin screen. This time select Device Maintenance. On
the next page, select the highlighted device on the left of the screen labeled This
Device. One the right, check to make sure that this printer is also the one listed
next to where is says Receipt Printer.
13
Installation Guide

Star TSP100iii USB Receipt Printer

1. Plug the supplied power cord into your printer and insert thermal paper into the
printer according to the directions in the lid. Then take the iPad’s charging cable
and plug the USB end into the back of the printer in the appropriate port. Plug the
other end into the iPad’s charging port.
2. Next, power the printer on. The power button is located on the left side of the
printer when facing the front.
3. Once the power is on, open the Paradise application to finish connecting your
printer. Log in and go to the Admin screen and then Printer Maintenance. You
should have a printer on the left that corresponds to the receipt printer. Make sure
the settings look similar to this:

Now select test print and you should get a small printout for the test. This ensures
that your iPad and this printer are communicating. If it does not print a test slip,
please refer to our troubleshooting guide.
3. Lastly, go back to the Admin screen. This time select Device Maintenance. On
the next page, select the highlighted device on the left of the screen labeled This
Device. On the right, check to make sure that this printer is also the one listed next
to where is says Receipt Printer.

14
Installation Guide

Star SP700 Kitchen Printer

1. Plug the supplied power cord into your printer and insert thermal paper into the
printer according to the directions in the lid. Then plug in an Ethernet cord to the print-
er’s 100/1000 Base port on the back of it. This Ethernet cord should in some way route
back to your Paradise-supplied TP-Link Router. Power the printer on. The power button
is located on the left side of the printer when facing the front. If the error light stays on
when powering on, it does not have internet. Ensure the cord is receiving internet from
the TP-Link router and then turn the power on the printer off and then back on. The light
will be green when it is receiving internet.
2. Now that your printer is connected, you can open the Paradise app. Log in and go to
the Admin screen and then Printer Maintenance. You should have a printer on the left
that matches the one you have just connected. Make sure the settings look similar to
this:

Keep in mind your IP address may be different. Now select test print and you should get
a small printout for the test. This ensures that your iPad and this printer are communi-
cating. If it does not print a test slip, please refer to our troubleshooting guide.
3. On this same page, you can add which items in your menu you would like to print out
to this printer when you order them. Select the small plus sign and this should bring up a
list of all your inventory. If you select the small “i” to the top left of this column, you can
filter this data further. Select the items you would like to print to this printer and then
tap once on the list to the right to move these items over. Save when you are finished.
15
Installation Guide

1.3 Installing Your Equipment- All in One Stands

Depending on the needs of your business, you will have purchased from a
variety of All in One stations. Likewise, there are a variety of All in One printers that
will be covered here.

Elo Paypoint/Paypoint Plus

iSAPPOS Printer

mPOP Printer

16
Installation Guide

Elo Paypoint/Elo Paypoint Plus

1. Before plugging in your Elo printer, first identify which mounting tray fits your
iPad. Remove 4 mounting screws to swap mounting trays if required.
2. Ensure lightning connector is pulled out before installing your iPad. Install the
iPad by inserting top side first and then lightning connector side last.
3. Press the lightning connector cap into the tray and fasten locking screw if de-
sired. iPad can be removed by pressing the eject button on the backside of the tray
after lightning connector is pulled out.
4. Once the iPad is in place on the stand, plug the Elo into power. Once powered
on, it should also supply power to your iPad.
5. Open the Settings app on the iPad. Check your Bluetooth settings and make sure
Bluetooth is turned on. In your devices, you should see a device listed that should
say Connected as its status. If not, select the device listed as TSP100 and connect
to this device.
6. Now that your printer is connected, you can open the Paradise app. Log in and
go to the Admin screen and then Printer Maintenance. You should have a printer
on the left that matches the one you have just paired to your iPad. Make sure the
settings look similar to this, depending on the Elo you have:
Elo Paypoint Elo Paypoint Plus

Now select test print and you should get a small printout for the test. This ensures
that your iPad and the Elo are communicating. If it does not print a test slip, please
refer to our troubleshooting guide.
7. Lastly, go back to the Admin screen. This time select Device Maintenance. On
the next page, select the highlighted device on the left of the screen labeled This
Device. On the right, check to make sure that this printer is also the one listed next
to where is says Receipt Printer.
17
Installation Guide

iSAPPOS Printer
1. In order to install your iPad with the iSAP printer, you must first assemble the
stand. Begin by securing the Base Plate and Stand body with the M4 thumb screws
(x2) found in the accessory box.
2. Connect the power adapter for charging. If using with a cash drawer, connect the
cord that came with your cash drawer to the iSAP; one side of the drawer’s cord
will be labeled cash drawer, the other side printer. Make sure these are plugged
into their respective slots as this cord works only one-way.
3. Before placing the back cover on the back of the stand, power on your iPad that
corresponds to this iSAP station and open the Settings app. Select Bluetooth and
check to ensure that the device is connected already. Continue to the next step if it
is. If it does not connect and gives you an error, refer to our troubleshooting sec-
tion for this device.
4. Once you have ensured it is connected via Bluetooth, place the back cover to the
back of the Stand. Secure the back cover on the Base Plate with the coin screws
(x2) found in the accessory box. Tighten with a coin.
5. Next, locate the Jacket that will hold your iPad in place on the stand. Hold the
Jacket with the iSAP logo to the right. Pull on this portion of the Jacket to expand it
to fit your iPad. Insert the iPad to the Jacket inserting top side first and then light-
ning connector side last.
6. Slide close the Jacket gently. Be sure to press down both corners of the iPad near
the iPad’s Home Key to make sure it is aligned with the Jacket as you close it.
7. Flip the iPad and Jacket around. Secure the iPad in the Jacket with a Phillips
screwdriver and the M2 screws (x2). Place the paddings included to cover these
screw holes.
8. To install this to the iSAP stand, make sure the ‘Lock-Unlock Slider’ is on the un-
lock position. To dock the iPad, place the Jacket onto the stand’s dock. To undock,
push the button at the bottom of the dock and lift up the Jacket to detach from the
stand.
6. Now that your printer is connected, you can open the Paradise app. Log in and
go to the Admin screen and then Printer Maintenance. You should have a printer
on the left that matches the one you have just paired to your iPad. Make sure the
settings look similar to this:

18
Installation Guide

Now select test print and you should get a small printout for the test. This ensures
that your iPad and the iSAP are communicating. If it does not print a test slip,
please refer to our troubleshooting guide.
7. Lastly, go back to the Admin screen. This time select Device Maintenance. On
the next page, select the highlighted device on the left of the screen labeled This
Device. On the right, check to make sure that this printer is also the one listed next
to where is says Receipt Printer.

19
Installation Guide

mPOP Printer
1. Plug the supplied power cord into your printer and insert thermal paper into the printer
according to the directions in the lid. Power the printer on. The power button is located on the
left side of the printer when facing the front.
2. Find the Settings app on your iPad. Select Bluetooth. If the printer’s power is on, the printer
should appear in My Devices. It may be called REC 1, Receipt Printer 1, Sta Rec 1, etc. If next
to the printer it says Connected then your printer has automatically connected to the iPad. If
it says Not Connected, select the printer. This will cause the iPad to attempt to connect to it. If
this doesn’t work and the iPad displays the “Unable to Connect to Device” error, you will have
to re-pair the device. If it does work, continue to step 4.
3. To re-pair your Bluetooth printer, open the Settings app on your iPad and go to Bluetooth.
You may see an mPOP printer in My Devices; tapping on it should attempt to re-pair the print-
er. It will then say that it’s connected or prompt an error message. Downloading the mPOP
Utility from the App Store may help, otherwise, please refer to our troubleshooting guide.
4. Now that your printer is connected, you can open the Paradise app. Log in and go to the Ad-
min screen and then Printer Maintenance. You should have a printer on the left that matches
the one you have just paired to your iPad. Make sure the settings look similar to this:

20
Installation Guide

1.4 Installing Your Equipment- Card Terminals

Depending on the needs of your business, you will have purchased a card
terminal. There are a variety of different types of terminals made compatible with
Paradise, most of which will be covered here.

PAX S80

PAX SP30

Castle V3000
Castle MP200L

21
Installation Guide

PAX S80
1. On the back of the card terminal, plug an ethernet cable into the Lan port. This Eth-
ernet cord should in some way route back to you Paradise-supplied TP-Link Router or a
switch that leads to the router. Plug the power cable into the Power port.
2. Once the power adapter is plugged into a power outlet, press and hold the power but-
ton to turn on the terminal.
3. Next open the Paradise app. Log in and go to the Admin screen. At the bottom right
of the screen you should see a small section labeled Terminal Status. Next to status it
should read ‘Available’ in green. If it doesn’t, select the Check Connection button below.
This should search for the card terminal. If it does not connect, please refer to our trou-
bleshooting guide.
4. Once connected, the best way to ensure the iPad and the card terminal are communi-
cating is to go to the Employee tab in the Paradise software and select Gift Card Balance.
A prompt should appear on your iPad and the card terminal should light up and ask for a
swipe. If it does, the iPad and card terminal are connected and communicating with each
other. Cancel the balance request on the card terminal which will allow you to cancel the
request on your iPad.
PAX SP30
1. The PAX SP30 will have an attachment that will branch off into three different ports.
Run an Ethernet line to the LAN cord, which is color-coded red. This Ethernet cord
should in some way route back to your Paradise-supplied TP-Link Router or a switch that
leads to the router. The other cord ends will stay empty. Plug the power cable into the
Power port.
2. Once the power adapter is plugged into a power outlet, press and hold the power but-
ton to turn on the terminal.
3. Next open the Paradise app. Log in and go to the Admin screen. At the bottom right
of the screen you should see a small section labeled Terminal Status. Next to status it
should read ‘Available’ in green. If it doesn’t, select the Check Connection button below.
This should search for the card terminal. If it does not connect, please refer to our trou-
bleshooting guide.
4. Once connected, the best way to ensure the iPad and the card terminal are communi-
cating is to go to the Employee tab in the Paradise software and select Gift Card Balance.
A prompt should appear on your iPad and the card terminal should light up and ask for a
swipe. If it does, the iPad and card terminal are connected and communicating with each
other. Cancel the balance request on the card terminal which will allow you to cancel the
request on your iPad.

22
Installation Guide

Castle V3000
1. The Castle V3000 will have a port available for an ethernet cord. Run an ethernet cord
from this port to one on the back of a router. This terminal does not have to connect to
the Paradise-supplied TP-Link router but it is preferable that it does. Then plug the pow-
er cable into the Power port.
2. Once the power adapter is plugged into a power outlet, turn on the device using the
bottom left-hand button on the pin pad.
3. Next open the Paradise app and log in. With the way this device is configured, it
should now be connected so long as it and the iPad are connected to internet.
4. Once connected, the best way to ensure the iPad and the card terminal are communi-
cating is to go to the Employee tab in the Paradise software and select Gift Card Balance.
A prompt should appear on your iPad and the card terminal should light up and ask for a
swipe. If it does, the iPad and card terminal are connected and communicating with each
other. Cancel the balance request on the card terminal which will allow you to cancel the
request on your iPad.

Castle MP200L
1. Begin by plugging in your MP200L terminal to ensure it has power and is charging.
Once plugged in, open your Bluetooth settings in the Settings app.
2. Under My Devices you should see the MP200L device. Select this. It should automati-
cally connect to Bluetooth.
3. If the device doesn’t automatically connect and gives you an error, press and hold the
Bluetooth button on the Castle device until you see a different message displayed on the
card terminal’s screen. It should ask you for a pin. Now attempt to connect in your iPad’s
Bluetooth settings. Once it does, it will display a six-digit pin. Type this into your MP200L,
then press the green button to confirm.
4. The device will now say connected. Once connected, the best way to ensure the iPad
and the card terminal are communicating is to go to the Employee tab in the Paradise
software and select Gift Card Balance. A prompt should appear on your iPad and the
card terminal should light up and ask for a swipe. If it does, the iPad and card terminal
are connected and communicating with each other. Cancel the balance request on the
card terminal which will allow you to cancel the request on your iPad.

23
Installation Guide

1.5 Installing Your Equipment- Scanners

Depending on the needs of your business, you will have purchased a scan-
ner. There are a variety of different types of scanners usable with Paradise, most of
which will be covered here.

Code Scanner

POSX Scanner

Gryphon Scanner

24
Installation Guide

Code Scanner
1. This scanner should already be paired to your iPad when you receive it. To check
this, make sure the Code Scanner is turned on, in range, and fully charged.
2. Next, open your Settings app on the iPad and open your Bluetooth settings. Un-
der where is says ‘My Devices’ ensure that the T500 is connected. If it says Not
Connected, select it. After a moment it should say Connected.
3. To check that the scanner is working, open the Paradise app. Once open, you can
scan a random barcode. This should open the New Item prompt if it is an item not
currently in your database. Your device is now connected to the Paradise system.

POS X Scanner
1. This scanner should already be paired to your iPad when you receive it. To check
this, make sure the POS X Scanner is turned on, in range, and full charged.
2. Next, open your Settings app on the iPad and open your Bluetooth settings. Un-
der where is says ‘My Devices’ ensure that the POS X Scanner is connected. If it
says Not Connected, select it. After a moment it should say Connected.
3. To check that the scanner is working, open the Paradise app. Once open, you can
scan a random barcode. This should open the New Item prompt if it is an item not
currently in your database. Your device is now connected to the Paradise system.

Gryphon Scanner
1. This scanner should already be paired to your iPad when you receive it. To check
this, make sure the Gryphon Scanner is turned on, in range, and fully charged.
2. Next, open your Settings app on the iPad and open your Bluetooth settings. Un-
der where is says ‘My Devices’ ensure that the Gryphon Scanner (may display as
Keyboard or Datalogic Scanner) is connected. If it says Not Connected, select it.
After a moment it should say Connected.
3. To check that the scanner is working, open the Paradise app. Once open, you can
scan a random barcode. This should open the New Item prompt if it is an item not
currently in your database. Your device is now connected to the Paradise system.

25
Installation Guide

1.6 Installing Your Equipment- Hardwire Kit

1. When you receive your iPad, if it was ordered with a hardwire kit, the iPad may
already be connected to the device and you can skip to step 7. If the hardwire kit is
not connected to your iPad, continue to following steps.
2. You will notice there is double-sided tape on both parts of the hardwire kit (the
long portion that has an Ethernet adapter and a flat square portion that leads to
the adaptor). Peel off the non-sticky protective layer from the tape from the long
USB Ethernet Adapter and place this on the center of the iPad’s backside. The USB
Cable should be pointing towards the charging port side of the iPad. Refer to pic-
ture for proper placement.
3. Next, peel off the non-sticky protective layer from the tape located on the Apple
Lightning-to-USB 3 Camera Adapter (flat square). This piece should be placed on
the back side of the iPad, right beside the charging port, with the lightning charging
tip facing the iPad’s charging port. Refer to pictures for proper placement.

26
Installation Guide

4. Ensure the cables between these two pieces are plugged in as shown in the pic-
tures. The USB Ethernet Adapter cord plugs into the USB port of the USB Camera
Adapter. The USB Camera Adapter cord plugs into the iPad’s charging port.
5. Now connect the iPad charger that was included with your iPad from a power
source to the USB Camera Adapter port. This is directly next to the USB port.
6. Next we are going to provide hardwired internet to the iPad by attaching an
Ethernet cord from a router or Ethernet switch to the USB Ethernet Adapter on the
iPad.
7. If all the cables have been connected properly, check the iPad by turning the WI-
FI off in the iPad’s Settings and search Safari for https://www.yahoo.com/ .
8. If Safari loads the page correctly then the hardwire attachment is working.
9. If Safari doesn’t load Yahoo correctly, check that your router has internet and
that the internet is working and that all cables are connected correctly. Also ensure
that below Wi-Fi in the Settings app on the iPad, that you can see Ethernet dis-
played. Sometimes unplugging the hardwire kit from the iPad and plugging it back
in will reconnect it.

!!! Make sure you are using the larger Apple charging block sup-
plied with your iPad when using the Hardwire kit. Failure to do so
will leave your iPad without power and internet as the hardwire
kit requires more power than other power blocks supply. Make
sure that you have your iPad screen brightnes lowered for heavy
usage to ensure that your iPad stays charged!!!

27
Installation Guide

1.7 Installing Your Equipment- KDS

1. Check to ensure your TP-Link router and Pi are plugged in and working before
turning on your KDS. The KDS relies on this equipment to function properly.
2. Next, check the cables on the KDS Client (the small clear box on the back of
the display screen) to ensure they are connected properly. The HDMI cord should
route to your display screen and the USB will route to your bump bar. There should
also be a power cord plugged into the KDS Client along with an Ethernet cord that
should route in some way to either the TP-Link router or a network switch that
leads to the TP-Link router.
3. Once all of these things are connected, supply power to both the display screen
and the KDS Client and turn them both on. Once both are on, the display screen
should now show the ticket boxes with a blue background. If it doesn’t and only
shows the google screen, ensure that your KDS client is connected to the router’s
network and restart the KDS client.
4. Once you can see the ticket boxes, open the Paradise app. Tap the SUM button
on the bump bar to get to the menu screen. Here you’ll find many controls for
the KDS, not all of which you’ll need to change. Use the ^ and v on the bump bar
to select Printer IP Address, then press REDRAW on the bump bar to select wich
printer you wish to emulate. Tap the SUM on the bump bar to save and exit the
menu screen. Now ring in a few items on the Paradise app that are assigned to the
printer that your KDS is emulating. When they are sent you should see that ticket
appear on the KDS.
5. Next test to ensure the bump bar is working. Select Bump on the bump bar. This
should bump the ticket you sent to the kitchen from the display screen. If one of
these steps doesn’t work, restart the KDS client and refer to the troubleshooting
guide for further assistance.

!!! When you would like to switch between your scanner and your
on-screen keyboard, you will need to pull the scanner’s trigger
twice quickly. This will prompt the on-screen keyboard. This ap-
plies to all scanners!!!

28
Installation Guide

1.8 Installing Your Equipment- Scales

Depending on the needs of your business, you will have purchased a scale.
There is only one type of scale you will receive from Paradise, please continue be-
low for instructions.

Brecknell 670 2u Scale

1. When you receive your Brecknell scale, there may be a small clear box attached
to it through a 9-pin connecter. This is your Scale Pi. Be sure to unplug the 9-pin
connector from the scale at this point.
2. In order for this scale to be on the same network as your iPad, you will run an
Ethernet line from the Ethernet port on the Scale Pi to either your TP-Link router or
to a network switch that is connected to this router.
3. Next, power on the Scale Pi.
4. After the Scale Pi has a solid red light on the inside, plug the 9-pin connector into
the scale and fasten.
5. Once that is turned on, all that is left is to turn on and test the scale. There
should be a test item in your database set up to test the scale functions. Open the
Paradise app and set an item on the scale.
6. Next, tap on the scale test button. It should read the weight of the item accu-
rately and price it according to the settings on that item. If it does not read accu-
rately, please refer to our troubleshooting guide.
29
Installation Guide

1.9 Installing Your Equipment- Networking Assistance

A Pep Wave will be a part of your equipment if you and your agent have dis-
cussed an issue with internet going out at your location often. What this piece of
equipment does is supply internet to your TP-Link router through LTE in the event
of a hardlined internet outtage. To install, follow the instructions below.

Pep-Wave w/Auto Fail

Open Mesh Access Point

30
Installation Guide

Pep-Wave w/Auto-Fail
1. Before installing your TP-Link router, you will first need to install your Pep Wave
if it is part of your supplied equipment. To begin, screw in the short antenna into
both the knobs on the back of the Pep Wave labeled cellular main and cellular di-
versity. There will be one large antenna as well. This one will screw onto the knob
labeled Wi-Fi. You will have one empty knob when finished.
2. Next you will need to run your internet line into the Lan/Wan port on the Pep-
Wave. Next you will run an Ethernet line from the Lan & Console port to the blue
internet port on the back of the TP-Link router.
3. To ensure this device broadcasts your backup cellular data, remove the plate
labeled A/B with a screwdriver and insert the SIM card given to you by your cellular
provider.

!!! Without this SIM card, the device WILL NOT supply internet
when your landline internet goes down !!!

Open Mesh Access Point

1. In order to broadcast Wi-Fi further in your store or restaurant than the TP-Link
can transmit, you may have ordered an Open Mesh Access Point. Locate the POE
injector. This is a small box with a power port and two Ethernet ports.
2. Run a line from your TP-Link router to the POE injector in the LAN port. This will
ensure the Open Mesh is receiving internet from this network.
3. Next, run an Ethernet cord between the POE injector and the Wi-Fi extender
from the POE port.
4. Plug in the power supply to the POE Injector to supply power to both devic-
es. This device may require additional installation assistance. In this case, please
schedule training with the Paradise Training Team to complete the installation.

31
2 Button Descriptions
This chapter contains a brief description of the different
buttons in Paradise POS. These are covered in more detail
in later chapters.

In this chapter...
2.1 Login Screen.............................................................................33-34
2.2 Home Screen............................................................................35-40
2.3 Employee Screen......................................................................41-42
2.4 Manager Screen.......................................................................43-44
2.5 Admin Screen...........................................................................45-46
Button Descriptions

2.1 Log In Screen

When you open Paradise, this is the first screen that will appear. This is the page
you will use to clock in, log in, update, and take breaks.

Update Button
Login Message

Keypad
Device Name

Software Version
• Login Message: A message that appears on the top of the login screen that you
can set in Admin -> Company Settings -> General.
• Update: Use this button to update your software version. The version you are
currently on is listed at the bottom right. The latest version will often come with
bug fixes and new features so keeping up-to-date on your software will keep
your business running smoothly.
• Keypad: This is where employees will use their number to clock in and out and
to log into the system.
• Device Name: This will display the name of the device you are on and reflects
the name set in the iPad’s settings. This will typically be a station number.

33
Button Descriptions

• Request Support: When you speak to tech support, they may need to see your
screen to diagnose your issue. When they ask, select this button to send a Team-
Viewer request to tech support that will allow them to access your screen. Only
use this when asked by tech support.
• Swipe: This is used if you are using swipe cards to log in rather than a number.
When you select swipe, you will have to swipe the card on the credit card termi-
nal that is connected to the device.
• Start & End Break: Use these to have employees take breaks. If these buttons
are used to take breaks, they do not track hours so only use them for unpaid
breaks.
• Software Version: This displays the software version of the device you are on.
Make sure that all of your stations display the same software version. Different
versions of the software can cause operating issues.

34
Button Descriptions

2.2 Home Screen

The Home Screen populates your menu or inventory and allows you switch be-
tween the Home, Employee, Manager, and Admins screens as well as log back out
to the login screen. There are three different modes of Paradise that change the
way this screen can look. They are Restaurant, Retail, and Register mode and are
described below.
Restaurant Mode
This mode is used primarily in places that will need to send orders to a kitchen
printer as this screen offers the ability to modify food orders and send tickets to a
printer.
Search Bar Tables

Ticket Field
Items

Categories
Modifier Groups

Sending Options
Ticket Options

35
Button Descriptions

• Ticket Field: This field is where you will ring up items. This includes all modifiers
on those items as well. When items are on the ticket field, they can be modified,
deleted, transferred, or held. This field also shows discounts applied to items
and seats on the ticket.

• Search Bar: This can be used to locate and ring up an item quickly without hav-
ing to find the actual button.

• Items: Items are sorted into different categories. When selected, they ring up on
the ticket field.

• Tables: Allows you to switch to your table layout in order to select the table a
ticket will be rang up on.

• Categories: Categories contain items that can be selected. There are mulitiple
reports that can be ran based on categories so it is a good idea to keep these
organized.

• Modifier Groups: This is where modifier groups attached to items will be locat-
ed when an item that has modifiers is selected. Simply tap the item rang up on
the ticket field so that it is highlighted in green to see what modifiers are on the
item.

• Ticket Options: This section contains the main Pay button along with options
that allow you to easily change the quantity of items, add discounts, and void
tickets.

• Sending Options: This section contains multiple ways of sending a ticket as well
as commands for the ticket.

36
Button Descriptions

Retail Mode
This mode is used in stores that won’t have to send any orders to a kitchen printer
and will be tracking inventory.

Search Bar

Items

Ticket Field

Ticket Field Items

Keypad
Categories

Inventory Options

Ticket Options

39
Button Descriptions

• Ticket Field: This field is where you will ring up items. When items are on the
ticket field, they can be deleted, transferred, or held. This field also shows dis-
counts applied to items.

• Search Bar: This can be used to locate and ring up an item quickly without hav-
ing to find the actual button. If using barcodes, the barcode number can also be
typed here to find the item.

• Items: Items are sorted into different categories. When selected, they ring up on
the ticket field.

• Categories: Categories contain items that can be selected. There are mulitiple
reports that can be ran based on categories so it is a good idea to keep these or-
ganized. In this mode, categories can be reached by swiping down on the middle
section, where the Inventory Options appear by default. You can swipe up to go
back to Inventory Options.

• Ticket Options: This section contains the main Pay button along with options
that allow you to easily change the quantity of items, add redemptions, and void
tickets.

• Keypad: This allows you to type in the cost you would like to make an item for
and once you select the item, rings it up on the ticket field for the cost you as-
signed to it.

40
Button Descriptions

2.3 Employee Screen

This screen allows employees to do specific functions that they may be required
to do, depending on their role in the business. Servers and cashiers will come to
this page to close opened tickets and open or close a cash drawer. Other things,
such as accessing your customer database, can be done on this screen. The left of
the screen stays on the payment option, allowing you to keep tickets open or open
existing ones to edit or pay them out from here.

Ticket Field Options

Employee Hours

Opened & Closed Tickets

Ticket Options

41
Button Descriptions

• Ticket Field: While on the employee screen, this field will show you tickets that
you reopen from the open or close tickets section and a few of the editing op-
tions will rely on you having the correct ticket pulled up on the ticket field be-
fore you can edit them.

• Options: These buttons contain various options that an employee may use such
as opening a cash drawer, splitting their tickets, or adjusting tips.

• Opened & Closed Tickets: The Open Tickets sections allows you to view all tick-
ets that are currently rang up under the logged-in employee. By selecting Closed
Tickets, you can view all tickets that have been closed out under the logged-in
employee. Selecting a ticket in either of these places will pull the ticket up in the
Ticket Field, allowing you to edit the ticket or pay the ticket out.

• Ticket Options: This section contains the main Pay button along with options
that allow you to easily change the quantity of items, add redemptions, and void
tickets. By keeping this section on the Employee Screen, it allows you to go back
to previous tickets and edit them from the same page.

• Employee Hours: This section details the logged-in employees shifts and total
hours that they have worked in the past week. However, this can be turned off
by going to Admin -> Company Settings -> and checking the Hide Weekly Hours
checkbox. This section will then display the Paradise POS logo instead.

42
Button Descriptions

2.4 Manager Screen

This screen allows managers to access things they will need to keep business run-
ning, such as reporting, ticket recall, and shift maintenance. It is best to keep per-
missions to this page limited as there are a lot of changes that can be done here
that affect the reports the system creates. The left of the screen stays on the pay-
ment option, allowing you to keep tickets open or open existing ones to edit or pay
them out from here.

Ticket Field Options

Clocked In/Out
Employees

Opened & Closed Tickets

Ticket Options

43
Button Descriptions

• Ticket Field: While on the manager screen, this field will show you tickets that
you reopen from the open or close tickets section and a few of the editing op-
tions will rely on you having the correct ticket pulled up on the ticket field be-
fore you can edit them.

• Options: These buttons contain various options that a manager will use often,
such as shift maintenance for changing hours, hourly overview for checking
sales during shifts, and reports.

• Opened & Closed Tickets: The Open Tickets sections allows you to view all tick-
ets that are currently rang up in the entire system even if they were not opened
by the person logged in. By selecting Closed Tickets, you can view all tickets that
have been closed out in the system. Selecting a ticket in either of these places
will pull the ticket up in the Ticket Field, allowing you to edit the ticket or pay
the ticket out. Having all the tickets in the system show here allows managers to
pull up an employee’s tickets to edit or void it if needed.

• Ticket Options: This section contains the main Pay button along with options
that allow you to easily change the quantity of items, add redemptions, and void
tickets. By keeping this section on the Manager Screen, it allows you to go back
to previous tickets and edit them from the same page, along with void the tick-
et.

• Clocked In/Out Employees: The Clocked In tab shows all employees that are
currently clocked in. If the employee doesn’t have any adjusted tips or owe the
restaurant money, their name will be listed normally. If the employee is high-
lighted with red, the employee has a shift report available, meaning they have
received a credit card tip that they have adjusted or they have taken a cash sale
while not using a cash drawer (usually in the instance that the employee is us-
ing a server bank to take payments). If the employee is highlighted in green, it
means the employee has ran their shift report and should be ready to tip in/out
and clock out.

44
Button Descriptions

2.5 Admin Screen

This screen allows you to change multiple settings in the system in order for it to
work best for your business. It is best to keep permissions to this page limited as
there are a lot of changes that can be done here that affect the way the system
functions. The left of the screen stays on the payment option, allowing you to keep
tickets open or open existing ones to edit or pay them out from here.

Ticket Field Options

Terminal Status

Opened & Closed

Print Jobs

Ticket Options
Printer Status

45
Button Descriptions

• Options: These buttons contain various options that a manager or business

owner will use often to edit the way the system functions. There are a lot of
menu editing options here as well as the ability to change tax rates and the look
of the system with color scheme maintenance.

• Opened & Closed Print Jobs: The Open Print Jobs sections shows any print jobs
that haven’t yet made it to their printer yet. Sometimes, a printer may be turned
off or be without paper. The job will go through after the printer is operational
again so be sure to clear this out if a printer has been offline a while.

• Ticket Options: This section contains the main Pay button along with options
that allow you to easily change the quantity of items, add redemptions, and void
tickets. By keeping this section on the Admin Screen, it allows you to go back to
previous tickets and edit them from the same page, along with void the ticket

• Terminal Status: This section will show you the status of the station’s credit card
terminal. It can appear different depending on the type of terminal you have.
If the terminal is hardwired through an internet connection, you will have an IP
listed and a status displayed. Checking the conncection will often reconnect a
terminal that may have been turned off and back on or gone offline for some
reason. A bluetooth terminal will not display an IP address and will simply say
Label as its status.

• Printer Status: This section will list any ethernet printers that are on your net-
work and that have been created under Printer Maintenance. It will list whether
they are online or not as well as their IP address. If a printer isn’t printing, this
should be the first place to check as it may just be that the printer is out of pa-
per or have an error.

46
3 Home Screen Features

In this chapter...
3.1 Creating Categories..................................................................48-49
3.2 Creating Menu Items................................................................50-52
3.3 Creating Inventory With a Scanner................................................53
3.4 Different Ways to Send a Ticket.....................................................54
3.5 Adding Items to a Ticket...........................................................55-56
3.6 Holding and Transferring Tickets and Items..................................57
3.7 Paying Out a Ticket...................................................................58-60
3.8 Voiding or Comping a Ticket.....................................................61-62
3.9 Adding Seats, Repeat Item, and Quantity......................................63
3.10 Double and Recipe.........................................................................64
3.11 Commands on a Ticket..................................................................65
Home Screen Features

3.1 Creating Categories

To create a new category in Paradise POS, simply find a currently unoccupied
space where your categories generate in the Home tab and press and hold your fin-
ger until you get the New Category prompt.

This will generate a prompt, allowing you

to name your new category.

You’ll notice that the category automati-

cally takes the first default color in your set
color scheme. To easily change this, press
and hold your finger down on this new cat-
egory.

48
Home Screen Features

An editing prompt
will appear to the left.
From here you can
change the name of
the category or color
of the button.

You can also delete a category using this editing feature but
all the items contained in that category will still exist in the
system under Item Maintenance in the Admin tab. You will
have to manually assign it a different category in this section in
order to have it reappear as an item on the Home screen.

49
Home Screen Features

3.2 Creating Menu Items

To create new items, simply select the category you want the new item to
appear in. Above, where your different menu/inventory items are located, find an
empty space. Press and hold your finger on the empty space which should prompt
a selection.

This prompt gives you two

different options, creating
a New Item or an Existing
Item. Selecting New Item
will allow you to create an
item not already in your
inventory. Selecting Exist-
ing Item will let you add an
item to this category that
has already been assigned
a category.

50
Home Screen Features

Selecting New Item will bring up the Item Maintenance screen for this new
item. Here you will be able to assign a name, price, and department for the new
item. Within the Item Maintenance screen are many different options that may
help you and your business that will be covered more in depth in the Admin Fea-
tures chapter, section 7.5. To quickly create a new item, the only requirements are
that it has a name, a department, and a category. It will automatically fill in the cat-
egory name of the one you were in when you began creating the item. Don’t forget
to include a price for your new item.

51
Home Screen Features

Selecting Existing Item will allow you to choose an item you have that is al-
ready in your database. You can use this function to change the category of multi-
ple items at once or include some items in multiple categories.

Simply tap multiple items on the left and the item will automatically move to the
right of the page. If you make a mistake, swipe left on the item to bring up the de-
lete function. Deleting it will only take it off the items you are moving to the cate-
gory. When you are finished, select Confirm at the top right to move all the select-
ed items.

When you run a report on an item in multiple categories, it will show

up in the category it was rang up in. If this will mess up your reporting,
please limit your items to one category each.

52
Home Screen Features

3.3 Creating Inventory With a Scanner

The quickest and easiest way to create inventory with a scanner is to scan a
new item’s barcode while on the Home tab. This will bring up a prompt for a new
item for you to fill out. It will automatically fill in the category under Quick Create.
If you do not change this, it will add the item to this new category. If you would like
more options while creating this new item, select More Options and it will open
the item maintenance screen, allowing you to edit this new item further.

53
Home Screen Features

3.4 Different Ways to Send a Ticket

There are multiple ways to send a ticket, depending on what you are trying
to accomplish. When you ‘send’ a ticket, you are sending the order to the kitchen.
Here we will go over the different ways you can send an order.

• Send: sends unsent items to the kitchen and clears the ticket from the current ticket view.
• Quick Pay: bypasses naming a ticket or assigning a ticket to a table and goes straight to the
pay screen; note that if you then cancel out of the pay screen you will not have the option
to name the ticket again and must find it in your open ticket window under the Employee
tab.
• Fast Send: sends unsent items to the kitchen without clearing the ticket from the current
ticket view, allowing you to continue ringing in items on the tickets; ideal for places with
table service ipads, allowing you to send appetizers to the kitchen quickly while continuing
to efficiently ring up the rest of your guests’ orders.
• Print & Send: prints a receipt to your assigned receipt printer and sends unsent items to the
kitchen simultaneously.
54
Home Screen Features

3.5 Adding Items to a Ticket

There are a few ways you can add an item to a ticket; these items will appear
on the left of the screen, in the ticket field. The easiest way to ring in an item for
a ticket or a table is to find the item and select it. To find it, you can find the item
button located in the appropriate category or type it in the search field next to
either the Home Tab or the Tables Tab, depending on if you are in Retail or Restau-
rant Mode. You can also scan the item. Once you have found the item, selecting it
will add the item to the ticket field in red letters.
For a restaurant, when the item on the field’s let-
ters are red, the item has not yet been sent to the
kitchen and swiping it left will allow you to comp
or delete the item from the ticket.

If using Restaurant Mode, you may instead prefer selecting a table so that
you can add items to the table and keep orders separate by seat. In order to do
this, start by selecting the Table Tab. On the table diagram, select the appropriate
table you would like to assign your ticket to. The system will prompt you to enter in
how many seats (guests) are at this table.

55
Home Screen Features

After typing in the seat total, the home page

will load again but this time, the ticket will load
with a table number next to the ticket number,
and seats will generate for you, depending on
how many you specified when creating the ticket.
When you select one of these seats, it will be
highlighted in green. Every item you add will be
added to this seat number and you can easily
switch between which seat you are ordering for.

56
Home Screen Features

3.6 Holding and Transferring Tickets and Items

If you slide an item on a ticket from left to right, you will find two more op-
tions for your items: Hold and Transfer. Using Hold will allow you to hold the item
on an open ticket until you are ready to send the item to the kitchen for restau-
rant users. When a ticket or item is on hold and you want to find it again, it will be
under your Open Tickets in the Employee Tab. You will remove the hold using the
same swiping motion.

If you select Transfer, it will bring up a prompt if transferring tickets is allowed

under the clocked-in employee’s role. If you select To Employee, a prompt will
show you a list of clocked-in employees. Selecting an employee will allow you to
transfer the ticket to that employee.
Selecting Ticket will allow you to transfer the entire ticket to another ticket
but the ticket has to have been sent already. Selecting item will allow you to trans-
fer just the item to another ticket but that item will have to have been sent as well.

57
Home Screen Features

3.7 Paying Out a Ticket

While a ticket is opened in the ticket field, select the pay prompt at the bot-
tom left of the Home screen to pay out a ticket. This will bring up the pay screen.
Listed here are your different pay options, along with a few other options. You’ll
notice to the left of the screen is the ticket you are trying to pay out. To make a
payment you will select one of these options.

58
Home Screen Features

• Credit Payment
Select this option if your customer will be using a card to pay their bill. They will com-
plete the transaction at the card terminal and once finished, the system will automatically print
out your receipts. The order your receipts are in and changing this order is covered in the Com-
pany Settings section under the Admin Tab Features chapter.

• Cash Payment
At the far right is a number pad with common bill denominations listed below it. If your
customer gives you a cash amount that is larger than their Total Due at the top of the screen,
you can type the amount in or use the denominations below. Once you see the total of cash
you’ve typed in fill the blank above the number pad, select the Cash payment option. Your
drawer will pop open and the next screen will tell you how much change to give the customer
back, along with printing options.
If your customer gives you exact change, this number will already be filled in on the
blank above the number pad. To the right of this is the same amount. This button is to reset
the total the customer is paying back to the Total Due if you at some point type in the wrong
amount. Select cash and this will display the same prompt as before, without showing change
back.
• Giftcard Payment
If your business uses gift cards, you will select the gift card function to pay their ticket.
They will complete the transaction at the card terminal. If their gift card doesn’t cover the
entire total of the bill, the screen will display the remainder of their total. You can then select
another payment option.
• Check Payment
When your customer pays with a check, the system will prompt you to type in the check
number. Once you’ve done this, select confirm and you will get your different receipt printing
options

• Layaway
The Paradise system has an integrated layaway feature. When you select this option, it
will bring up the Customer Database page. You can create a new customer or add this ticket to
an existing customer. The customer has to have the Layaway checkbox ticked.
When a customer has a layaway ticket, you will be able to track payments made to it
within the Customer Database. This is covered more in-depth in the Customer Database sec-
tion of the Employee Features chapter.

• Comp Ticket
This will comp the entire ticket and will allow you to select a set reason for comping it.
These reasons are set in Company Settings and are covered in the Company Settings section
under the Admin Tab Features chapter.
59
Home Screen Features

• House Account
This feature is similar to layaway except when you assign a customer a house account,
you assign them an amount of credit that they have in your establishment. When you assign a
ticket to their house account, they are using some of this credit.

• Discount
This will discount the entire open ticket by whichever discount you select. You can also
remove the tax with this function.

• Loyalty
The Paradise system has an integrated loyalty program that will track your customer’s
purchases and reward them for frequently patronizing your establishment. When you select
Loyalty, it will prompt you to choose an option. If you will be creating a new customer or need
to look up an existing one, select Look Up.
You can also scan the customer’s ID (only available with the Code barcode scanner)
if you choose to use this option with your loyalty system. Setting up your loyalty program is
covered more in-depth in the Company Settings section under the Admin Tab Features chap-
ter. Setting up customers to use the loyalty program will also be covered more in the Customer
Database section in the Employee Tab Features chapter.

• Commission
Will allow you to assign the commission made on this ticket to a different employee.
• EBT Cash Benefit/EBT Food Stamps
If any items on the ticket are set to allow EBT, which means the value on an EBT card will
apply to those items, this option will allow the customer to us their card for this purchase.

•Enterprise Gift
A feature that when configured with your system, will allow gift cards for a business to
be used at any of their locations as long as the gift card was entered into it’s enterprise system.

• Room
If using the Hotel version of the Paradise software, this allows you to close a ticket to a
room to be paid when the room is paid out.

• Add Loyalty Discount

This allows a merchant to apply a standard discount across the board for all purchases.

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Home Screen Features

3.8 Voiding or Comping

There are multiple ways to either void or comp a ticket and both are tracked
in reporting separately. Voids are the items taken off a ticket that were mistakenly
made or are created to test. Comps are made on items that have made it to the
customer and are typically used for problems with food or service. Creating comp
and void reasons can be found under the Admin tab in Company Settings under the
Reasons tab.
Voiding a Ticket or Item
To void an item, select the ticket containing the item you want to void under
the Employee tab. The item must be a sent item. Swipe from right to left on the
item and where once it said ‘Delete’ it should now say void. Select this and you will
be prompted to provide a Void Reason.

If you would like to void an entire ticket, you have a few different options. The
first way to void a ticket is located at the bottom left of the Home tab where it says
Void Ticket. Have the ticket you would like to void open on the ticket field and then
select the Void Ticket button. This will prompt you to confirm that you do want
to void the entire ticket. Select ‘Yes’ and then it will prompt you to provide a Void
Reason.
You can also void a ticket from the pay screen. While at the pay screen, at the
bottom of the screen select Void Ticket. This will give you a prompt saying it will
void your entire ticket. Select void and then provide a Void Reason.

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Home Screen Features

Comping a Ticket or Item

Comping works in much the same way that voiding does. To comp an item,
select the ticket containing the item you want to comp under the Employee tab.
The item does not have to be a sent item. Swipe from right to left on the item and
it will give you an option to comp. Select this and you will be prompted to provide
a Comp Reason.

You can also comp a ticket from the pay screen. While at the pay screen,
there is an option to Comp Ticket. This will give you a prompt saying it will comp
your entire ticket. Select comp ticket and then provide a Comp Reason.

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Home Screen Features

3.9 Adding Seats, Repeat Item, and Quantity

Paradise Point of Sale has some additional features on the Home page to
speed up employees when they are ringing in orders. Adding seats to tickets will
help you keep track of the amount of customers in your restaurant and your aver-
age amount of customers per ticket or table. This is incredibly useful for restaurant
users. Repeating items and changing the quantity of an item on the ticket will assist
with ringing orders in more efficiently. Here, we will go over how to use these.

Adding Seats
Adding seats to tickets will help you track the amount of customers coming in
to your restaurant and will also help separate guest’s orders on the same ticket so
that it is easier to split the ticket later and easier to deliver the table’s food order to
the correct guest.
There are two ways to add seats to a ticket. You can first select a table from
the table layout and it will prompt you to provide how many seats you would like
to add to a table. When you confirm, this will open a ticket with the amount of
seats you provided in the open ticket field. Tapping one of the seats in the open
ticket field will highlight it in green. While selected, any item you ring up will be
rang up to that seat.
To add more seats to a ticket, select the Add Seat button at the bottom left of
the screen.
Repeat Item
To easily repeat an item, select the item on an open ticket. The item doesn’t
have to be sent to use this function. Once the item is selected, click on the Repeat
Item button at the bottom left of the Home tab. This will repeat the previous item,
mods attached and all.

Quantity
If you need to add a lot of items at a time, select the item you would like to
multiply and then select the Quantity button at the bottom left of the screen. This
will allow you to set how many of this item is on the ticket. By default, all items are
separated on the ticket field. Changing this option is covered in the Company Set-
tings section of the Admin Tab chapter.

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Home Screen Features

3.10 Double and Recipe

The Double and Recipe buttons are located on the Home page on the bottom
right of the screen if you are in Restaurant Mode, right above your sending options.
Their functions are described below.

Double
The Double button is a hard-coded button in the system that will allow you
to double the price of any of your menu items. When you select the Double but-
ton and then an item in your menu, it will ring the item up with DOUBLE next to its
name and at twice its price. This is particularly useful in a bar setting.
If you would like to change how much this button adds to the items you ring
up, you will find this setting in the Admin tab under Company Settings in the Bar
section.

Recipe
The Recipe button is only compatible with businesses implementing Paradise
POS’s supplementary inventory application, Coconut. When you have a Recipe set
up in Coconut with a menu item, selecting the Recipe button and then an item
with a recipe attached will cause the system to print out the recipe to your receipt
printer. Talk to the Paradise Training Team to see if Coconut might be right for your
company.

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Home Screen Features

3.11 Commands on a Ticket

The Commands button is located on the Home page on the bottom right of
the screen if you are in Restaurant Mode, right above your sending options. It’s
functions are described below.

Different commands can be added to a ticket depending on what you need

for your business. If you would like to add a command to a ticket, select Commands
and a pop-up will appear. You must have a ticket selected to add a command. This
command will print to your kitchen printer, letting your kitchen know what you
have specificed on the command. This will print on the bottom of the kitchen tick-
et.
There will be two commands pre-loaded in your database: DO NOT MAKE
and TOGO. These will print out to the kitchen printer. To delete commands, go to
the Admin tab and select Ticket Commands. Swiping left on existing commands
will give you the option to delete those you do not want in your system anymore.
Selecting New Command at the top right will allow you to create more commands.
Some useful commands might be Dine In, Carry Out, etc.

65
4 Employee Tab Features

In this chapter...
4.1 Open/Close Cash Drawer and Join Drawer...............................67-69
4.2 Pay In/Out.....................................................................................70
4.3 Gift Card Balance and Price Check.................................................71
4.4 Tip Adjustment, Shift Report, and Employee Tip Out..............72-75
4.5 Customer Database..................................................................76-79
4.6 Split/Combine Ticket................................................................80-83
4.7 Resend Ticket.................................................................................84
4.8 Scheduled Tickets.....................................................................84-85
4.9 Delivery and To Go........................................................................86
4.10 Rental Tickets.................................................................................87
4.11 Redemption...................................................................................87
Employee Screen Features

4.1 Open/Close Cash Drawer and Join Drawer

This button allows you to open a cash drawer manually, swap a cash drawer,
or close a cash drawer.
Open Cash Drawer
When the button says Open Cash Drawer, selecting it will prompt you to
count your drawer’s starting cash. You will enter your total cash by denomination.
For instance, if you have $100 in twenty-dollar bills, you will select the zero below
$20 and fill it in with the number 5. This will tell the system you have 5 twenty-dol-
lar bills and the system will do the math for you and fill in $100 on the total above.
When the button says Close Cash Drawer, this means you currently have an
open drawer on the station. Selecting the button will bring up a prompt with three
selections: Cancel, Close, or Swap. It will also remind you that swapping drawer will
not require shift reports. Whether you use Close or Swap at this point will depend
on if you are changing drawers mid-day or just once at the end of a shift.

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Employee Screen Features

Close Cash Drawer

You cannot have any open tickets when you close your last drawer. You will
also need to make sure that all shift reports have been ran and any and all tips
have been taken out of the drawer properly (this is detailed in the training guide).
The system will give you an error message if these requirements aren’t met.
When it allows you to close the drawer, it will give you a similar prompt as
when you counted your starting cash. Make sure to count ALL the money that is
currently in the drawer, including your starting cash. When you confirm this, the
system will check that the number you counted matches the number the system
thinks you should have.
If it does, or is over, the system will close out the drawer and print out a
drawer report, along with showing you a quick-view of the report on your iPad
screen. If the drawer is short however, the system will request a reason as to why
the drawer is short and will display how much the drawer is short at the top left of
the prompt. This can either be confirmed or, if there’s a possibility that there was
a mistake made when counting the drawer, a manager can come over and make a
recount if needed.

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Employee Screen Features

Swapping Drawers
Swapping a drawer is useful when either doing a cash drop on a drawer mid-
day, or when closing a morning drawer and opening a night drawer while still keep-
ing all tickets open and not having to run any shift reports. After selecting Swap,
the drawer will prompt you to close out the first drawer.
You will count the entire drawer, same as if you were closing it. After you
confirm, a drawer report will print from your receipt printer. Confirm again and the
system will prompt you to reopen the drawer with a new starting cash.
Once you confirm, you will now have a newly opened drawer to work off of.
Be sure that the employees who will be working off of this drawer use the Join
Drawer button to be assigned to the drawer.

Join/Leave Drawer
This button will allow an employee to either join a drawer or leave a draw-
er. Joining a drawer means that an employee is assigning themselves to a drawer,
meaning that when they take a cash payment, the drawer is tracking that amount
as a part of it. If an employee is not joined to a drawer and takes a cash payment,
that payment then tracks on that employee instead, as if they had a server bank on
them.

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Employee Screen Features

4.2 Pay In/Out

You must have a drawer open in order to do a pay in or out. When you select
this button, a prompt will appear on your screen. At the top of the prompt is the
amount you would like to pay into the drawer or pay out of the drawer. Below this
is a reason. Here you must type in a message with at least 4 characters. This tells
the drawer why you are creating a pay in/out on it.
If you are utilizing vendors in your system, you will also be able to select a
vendor from your list thereby telling the drawer that you are paying a vendor for
product from the money in your drawer or taking money from a vendor and put-
ting it in the drawer.

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Employee Screen Features

4.3 Gift Card Balance and Price Check

Gift Card Balance
This button will only be used if you are using the gift card system in the point
of sale. When you select this button, a prompt will appear and if you have a credit
card terminal hooked up to your station, the terminal will ask for a swipe. You can
also cancel on the terminal and instead type in the card number if they are hand-
written gift certificates with unique codes you created in Paradise.

Price Check
Selecting price check will allow you to type in an item’s barcode or scan the
item. This is incredibly useful for Retail users. The price will display on the Price
Check page.

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Employee Screen Features

4.4 Tip Adjustment, Shift Report, and Employee Tip Out

For tipped workers, this series of steps is incredibly important for claiming
credit tips and taking them out of the drawer. Described below are how to run
these three important steps.

Tip Adjustment
Tip adjustment will allow employees to adjust the tips on their own cred-
it card transactions that they have ran. This page will look nearly identical to the
Batch Adjustment screen in the Manager tab except the Tip Adjustment page will
only show the logged in employee’s credit transactions and won’t have a batch
button.
To adjust a tip, select the 0.00 blank under the tip column. This will allow you
to type in the tip amount on that particular ticket. When finished adjusting all tips,
make sure to tap the Save All Tips button on the left. This will cause the system to
communicate with the card terminal and adjust the tips on the terminal.

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Employee Screen Features

Shift Report
When an employee has taken cash sales to themselves instead of a drawer (for instance:
a server with a server bank) or has any credit card tips assigned to them, they will have a shift
report available. You can only run one shift report per shift and you should only run a shift re-
port after closing or transferring all of your open tickets and after adjusting all credit tips.
When you run a shift report, it will give you a pop-up, allowing you to declare additional
tips. At the top of the report are Captured Tips, which is the total of the credit tips the employ-
ee adjusted. Below this is a blank where the employee can claim any additional tips received.

When finished, select Confirm. Once confirmed, the station the employee ran their report on
will print out a slip detailing the employee’s sales and their tips. The screen will give you a brief
overview as well.

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Employee Screen Features

Employee Tip Out

To run an employee tip in/out, you must first be assigned to the drawer on
the station. On the left-hand side of the screen will be a list of the employees
clocked in along with whether they have a tip in or out under their name. Next to
the ones that do, it will say Has Report in green. Select the employee that has a
report and is ready to be tipped in/out.

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Employee Screen Features

When selected, the right side of the screen will detail if the employee owes
the restaurant (the employee took cash sales that were higher than their credit
tips) or if the restaurant owes the employee (the employee took more credit tips
than cash sales, or only credit tips). In the blank below you will type in the amount
that was given to the restaurant/employee, and it should always match the num-
ber above.
Doing these steps is essentially just telling the drawer how much money you
are either taking out of it or adding to it from the employee. If you’ve set up a rec-
ommended tip share percentage, that amount will display below. When finished,
select Tip Out Employee at the bottom right.
The system will have you confirm the amount. It will then tell you that the
employee is currently clocked in and ask if you would like to clock the employee
out. If you are tipping yourself out, make sure to select no as you should not clock
out from here. If you are tipping out an employee that is ready to leave, you can
select yes instead.

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Employee Screen Features

4.5 Customer Database

If you would like to keep track of your customers, perhaps with the included
loyalty system or with house accounts, they will all be located here once created.
On the left-hand side of the customer database is a list of all your current custom-
ers if you have any saved.
At the top right, you can scan the customer’s ID to locate them if you have
the appropriate scanner. To the right of this, you can also create a New Customer.
When creating a new customer, the only information you need is their First and
Last name and at least one of the values highlighted in pink. If you are using the
loyalty program, make sure to include on the customer a Loyalty ID. If you don’t
want to assign a random number and aren’t using physical loyalty cards, you can
also use their phone number as their Loyalty ID.
There are a lot of other things you can set here for your customers depending
on what you use in your system. They are listed below.

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Employee Screen Features

Loyalty
The Paradise system comes with an integrated loyalty system that allows you
to assign points to customers based on how much they spend in your establish-
ment, which they can then exchange for a gift card or a payment toward their next
ticket. Creating the value of these points is covered in more detail in the Company
Settings section in the Admin Tab Features.
To use the Loyalty program, certain things need to be set up on the customer
in the customer database. First, ensure that the Loyalty checkbox is selected for
the customer. Next, make sure the employee has a unique Loyalty ID, as described
above. Once this is set up for the customer, you can assign the customer on the pay
screen or when sending a ticket to the kitchen.
To check the customer’s loyalty points, select the customer in the customer
database and select Loyalty. From here, if the customer has a reward available, it
can be redeemed by selecting Reward Available. Redeeming points will add the
dollar value of the points to their balance. If the employee using the system has
the permissions, the customer’s loyalty points and balance can be edited from this
page as well. Be sure to select save when finished.
You can redeem the reward from the pay screen. When you select the cus-
tomer with a reward for the ticket, the system will prompt you that the customer
has a reward and will allow you to apply the amount to their current ticket or pay it
out as a gift card.

77
Employee Screen Features

House Account
The Paradise system comes with an integrated House Account system that will
allow some of your select customers to have a line of credit in your establishment, which
they can use to pay out their tickets at a later date.
To enable House Account for a customer, select or create the customer and make
sure the House Account box is checked. Also ensure that the customer has a value as-
signed in Credit, which will be the maximum amount of credit they can have before
being forced to pay off some of their previous tickets.
Assign a ticket to a House Account via the pay screen. This will automatically close
out the ticket to the account. When a customer is ready to pay out some of their ac-
count’s tickets, select the customer in the customer database and select the House Ac-
count button.
On the right of this next screen are the tickets on this customer’s House Account.
To pay out just one of these tickets, select the ticket on the right and then select the
Pay Ticket button at the bottom of the page. This will allow you to pay the ticket out as
normal. If the customer would like to make a payment to the total that they owe, select
Make Payment instead. This will allow a payment to go toward the lump sum of what
they owe the store.
From this page, you can also re-print the receipt by selecting a ticket and selecting
Print at the bottom right of the page. You can also view this as a PDF. This section also al-
lows you to View History of the customer’s House Account transactions, or View Invoice,
which will only detail what they currently owe on the account.

78
Employee Screen Features

Layaway
Layaway is very similar to House Account except a customer is making pay-
ments to a ticket without being given that item. This is most useful for Retail users.
Make sure that Layaway is enabled for the customer who will be making a layaway
ticket.
You can assign a ticket to a customer’s layaway account via the pay screen.
This will automatically close out the ticket to their account. When a customer is
ready to pay out some of their layaway tickets, select the customer in the customer
database and select the Layaway button.
On the right of this next screen are the tickets on this customer’s Layaway. To
pay out just one of these tickets if they have multiple, select the ticket on the right
and then select the Pay Ticket button at the bottom of the page. This will allow you
to pay the ticket out as normal. If the customer would like to make a payment to
the total that they owe, select Make Payment instead. This will allow a payment to
go toward the lump sum of what they owe the store.
From this page, you can also re-print the receipt by selecting a ticket and
selecting Print at the bottom right of the page. You can also view this as a PDF. This
section also allows you to View History of the customer’s Layaway transactions, or
View Invoice, which will only detail what they currently owe on their layaway tick-
ets.

79
Employee Screen Features

4.6 Split/Combine Ticket

You may find the need to split or combine a ticket for customers, especially in a
restaurant setting. Both options are covered below.
Splitting Tickets
In order to split a ticket, first select the ticket so it appears in the ticket field, either
by selecting the table the ticket is on or selecting the ticket from the Employee Screen.
Once opened, go to the Employee Screen and right above your open tickets, select Split/
Combine Ticket.
There are a few ways to split a ticket. The easiest way to split a ticket is to select
the Split button at the bottom left of the page. This will create a new, empty ticket to
divide the current items on the first ticket to. In order to move items to this new ticket,
select it on the left. This will highlight the item in green. Tap once on the new ticket you
would like to move the highlighted item to and this will move the item. you can select
multiple items as well as split the one item into two halves.

80
Employee Screen Features

To split an item, for instance, an appetizer two guests would like to split the cost be-
tween them, swipe left on the item while on the Split/Combine Ticket screen. This will
give you the option to Split. Once selected, follow the prompts by providing how many
the item will be split into and then confirm the change. This will then give you the ability
to move the split items to different tickets.

Swipe Left

81
Employee Screen Features

If you have provided seats on your ticket, as long as the correct items are on the correct
seats, you can split the ticket by seat, using the option at the bottom of the screen here.
If customers would like to split the entire ticket into even parts, you will instead
select the Split Evenly option. This will allow you to specify how many splits you will
make on the ticket. Finally, you can also make split payments from this page. This keeps
the entire ticket together but splits the payment up evenly based on the number of splits
you specify.

If customers would like to split the entire ticket into even parts, you will instead select
the Split Evenly option. This will allow you to specify how many splits you will make on
the ticket. Finally, you can also make split payments from this page. This keeps the entire
ticket together but splits the payment up evenly based on the number of splits you spec-
ify.

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Employee Screen Features

Combining Tickets
In order to combine a ticket, first open the ticket so it is opened on the ticket field,
either by selecting the table the ticket is on or selecting the ticket from the Employee
Screen. Once opened, go to the Employee Screen and right above your open tickets, se-
lect Split/Combine Ticket.
There are two ways to combine a ticket. Select Combine at the bottom left of the
page while Split/Combine Ticket is open. This will open a new page detailing a list of tick-
ets that are currently open under the logged in employee. From here, you can select the
appropriate tickets and select Combine or, if you have the ability to scan tickets, select
the Scan Tickets option instead to combine your current ticket with the scanned one.

83
Employee Screen Features

4.7 Resend Ticket

This option allows you to resend a ticket to a kitchen printer that has already
been sent. To resend a ticket, first select the ticket so that it appears in the ticket
field on the left of the page. Next, make sure you are on the Employee Tab and
then select Resend Ticket. This function is useful in the event that a printer ran out
of paper mid-print and the ticket needs to be printed again or any other event that
would cause the printer to stop printing.
4.8 Scheduled Tickets
Creating scheduled tickets allows you to make a ticket for a later point in time
that you can open on the scheduled date and manually send to the kitchen. To cre-
ate a scheduled ticket, select the Scheduled Tickets option in Employee and select
Make Scheduled Ticket.

Select the date, time, and customer (if applicable) that the ticket needs to be
made for. Select confirm. There will now be a new ticket created on the ticket field
that will be marked as Scheduled in red.
Once the ticket is complete, you will need to close the ticket. To do this, se-
lect Pay and on the pay screen select Close Ticket at the bottom. Now this ticket
will stay closed until you reopen it on the scheduled day.
To have the ticket send to the kitchen on the day it was ordered for, you will
again select Scheduled Tickets in the Employee screen but this time select Sched-
uled Ticket List.

84
Employee Screen Features

This page will allow you to switch between Todays Tickets and All Tickets that
are scheduled. From this screen, you can select a ticket and choose from the op-
tions at the bottom which will allow you to edit what is on the ticket with Edit Tick-
et, change when the ticket needs to be made with Edit Date/Time, or void or print
out the ticket.
To begin the ticket and send the ticket through to the kitchen, select the tick-
et and then tap Begin Ticket(s).

85
Employee Screen Features

4.9 Delivery and To Go

Delivery
The Delivery button will allow you to assign a ticket for delivery to a custom-
er in your customer database. This function is useful as it allows the customer’s
address and phone numbers on file to print both on the kitchen ticket and on the
customer receipt. The receipt will also have a Google Maps QR code that will allow
your delivery driver to scan the QR code to load the customer’s address.
To create a delivery ticket, select the Delivery button. This will prompt you to
choose a customer for the delivery ticket. Either choose or create a new custom-
ter here. Once you have the customer selected, the system will show you another
screen with that customer’s previous orders. If they want to order the same ticket
again for delivery, choose that ticket from the list and select Copy Ticket. If you will
be creating a new ticket for the customer, select Back. Now the ticket field on the
left will have that customer’s name attached to it and allow you to ring in their or-
der.
Create the order and then select Pay when you have the customer’s form of
payment ready. Select the form of payment and pay out the ticket.

To Go
The To Go option on the Employee Tab is primarily used when your business
charges an upcharge on To Go orders, which can be set by going to Admin -> Com-
pany Settings -> Ticket and then creating a To Go fee by either percentage or flat
rate.
This To Go button is also the same as the one that appears when Send Dia-
logue is active on an employee and they send a ticket. Creating a ticket with this
option will mark the kitchen ticket with the To Go command and automatically add
the upcharge. This upcharge can be seen taking effect when on the pay screen.

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Employee Screen Features

4.10 Rental Tickets

This section allows you to return and pay out rental tickets customers have if
you have any rental items. To set these up, refer back to the Rental Maintenance
section of the Admin Screen Chapter.
When a customer returns their item, they will then have to pay on the addi-
tional balance they accrued based on how long they kept the item and the rules
you have set for the item’s rental. When you are ready to return the item, go to
Employee -> Rental Tickets and the next page that appears will have a list of your
open rental tickets.
Select the ticket that you would like to return. Select Return Items at the bot-
tom of the page. This will return the items to inventory and ring up their remaining
total to the ticket for them to pay. You can then finish paying the ticket.

4.11 Redemption
This redemption button allows you to add redemptions to tickets that have
already been added to the system in the Admin screen. Please refer to the Admin
Screen Features chapter if you would like to set up redemptions in your system.
The name of this button may have also changed depening on what you have it
named in these same settings.
When a customer has a redemption that you would like to redeem, you have
two options to add it to the ticket. If you are in retail mode, there will be a redemp-
tion button at the bottom left with the pay button. You can also use this redemp-
tion button on the Employee screen. When you select the button, it will list all of
your redemptions.
Choose the redemption you would like to apply to your ticket. If you have set
that one up to prompt price, a box will appear and allow you to manually type in
the amount of the redemption. If not, it will automatically apply the redemption at
the price you set when you created it.

87
5 Manager Tab Features

In this chapter...
5.1 Ticket Recall..............................................................................89-92
5.2 Drawer Recall............................................................................93-95
5.3 Inventory...................................................................................96-97
5.4 Reports and Hourly Overview........................................................98
5.5 Batch Adjustment..........................................................................99
5.6 Shift Maintenance................................................................100-101
5.7 Add Gratuity.................................................................................102
5.8 Reset Gift Card............................................................................103
5.9 Open Refund................................................................................104
5.10 Employee Accounts..............................................................105-106
5.11 Tip Share...............................................................................107-109
5.12 Pending Transfers.................................................................110-111
5.13 Combo Group Maintenance.................................................112-115
Manager Screen Features

5.1 Ticket Recall

Ticket Recall is a useful function for when you need to go back and check previous
tickets that weren’t processed the same day you are looking them up or to refund these
tickets.

Once Ticket Recall is selected, there are filters that

can assist you in finding a particular ticket on the left
of the screen. If you have a copy of the ticket, you can
search based on any of the information listed on the
ticket such as Customer/Tab Name, Ticket ID, or the Em-
ployee who rang in the ticket. Perhaps you are looking
for tickets closed during a specific time range. You’d list
the beginning and end date in the filters provided. You
can also search tickets by the price range of the ticket or
by the SKU or name of an item that would have been on
the ticket.

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Manager Screen Features

To the right you will find a list of tickets. This quick view will show you if the ticket
is open or closed and how it was closed. It will also tell you the time that the ticket was
opened along with the amount of the ticket and if a tip was applied to the ticket. You will
also notice that the tickets have a long ticket number.
The first six digits of the number is the date the ticket was opened. The next three
letters designate the device that the ticket was created on; each of your devices will have
a different three letter designation. The next four numbers assign a number to the ticket.
The next two numbers are only used if you split a ticket; a split ticket keeps its original
number but changes the last two to keep them separate.

Employee on Ticket
Ticket Number Ticket Status

When you select a ticket, it will pull up the Ticket Admin screen. On the left are the
details on the ticket; what was sold, if it was closed, and what the total on the ticket was.
In the middle are all discounts that were applied to the ticket. On the right are the pay-
ments that were made toward the ticket. From this screen you can Refund Ticket, Force
Close, Reopen Ticket, and Print Ticket.

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Manager Screen Features

• Force Close: This is a backup built into the system to help you close old tickets from
the day before that may have been forgotten or left open. When you force close a
ticket, it can cause reporting errors so try only doing this as a last resort.
• Reopen Ticket: This function can be used to reopen an old ticket. This can be useful
for going back over a ticket, changing out the items that were purchased on the ticket
(so long as they don’t exceed the amount that was paid on the ticket) or for voiding
or closing out the ticket.
• Reprint Ticket: Used to reprint the ticket for the customer or if you need another
copy of the receipt.

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Manager Screen Features

• Refund Ticket: When needing to refund a ticket, select this button and the refund
screen will appear. If you would like to refund the entire ticket, select Refund Ticket.
You will be given two options; Give Gift Card, or Refund All Payments. Depending on
your stores policy, one of these options may be more viable than the other. If you se-
lect Give Gift Card, the system will prompt you to swipe the gift card you would like to
apply the payment to. If you select Refund All Payments, this will refund the payment
the customer made; if it was on a card, it will require that the card be swiped to ac-
cept the refund. You can also refund specific items on the ticket back to the customer
in a similar manner by selecting the item/s you would like to refund on the left and
then select Refund Items. You’ll follow the same prompts as above.

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Manager Screen Features

5.2 Drawer Recall

Drawer Recall allows you to view the drawers you have created on your sys-
tem both currently and in the past. This function will allow you to view the cash
flow in and out of the drawer which will help you better understand how the draw-
er is keeping a running total of what should be in the drawer throughout the day.

When you select Drawer Recall, there is a filter

on the left that will allow you to filter your drawers
by date to make them easier to find. Make sure that
the TO date is after the FROM date when search-
ing or drawers will not appear on the right of the
screen.

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Manager Screen Features

On the right are the drawers you have labeled by the date they were opened,
closed, what station it was open on, and the ending or current total of the drawer.

Date and Time Drawer

Opened and Closed
Station Drawer Opened On
Drawer Total

When you select a drawer on the right, a more in-

depth page on the drawer will appear. To the left you
have your starting cash, which will indicate what you
started this drawer with when you opened it. You can
also edit this total if you make a mistake by select-
ing the editing symbol. This will allow you to recount
your starting total.
Below where it shows your starting cash, a list
of the cash payments that went toward this drawer
will be displayed with the ticket number of that pay-
ment. Below this is the the total cash payments that
were taken on this drawer.

From this same screen you can also reprint the Drawer Report by selecting
Print. If you make any changes to the drawer, be sure to select Save when finished.
Force Close Drawer should rarely be used, as it can affect reporting negatively and
should only be used when unable to close down the drawer by correct means.

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Manager Screen Features

At the top of the middle column is listed the

change that was handed back to customers. Below
this will be listed any pay ins or outs you created on
the drawer with those totaled below.

On the right is your Drawer Total. If the drawer

isn’t yet closed, this is the current total of the active
drawer. If the drawer is closed, it will be the amount
the drawer was closed at, along with any shortages
and overages listed below the Drawer Total. There is
another recount symbol, allowing you to make a re-
count of the drawer, in case there were any mistakes.
Due to making sure there is accurate reporting
and mistake clarity on the Drawer Report later on, ed-
iting this count only edits the ending total and not the
bills taken in. This helps management check for mis-
takes and stay accountable. Below the Drawer Total
are any Tip Ins or Outs that were made on this drawer
with them totaled below.

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Manager Screen Features

5.3 Inventory
This button will be used primarily if you are wanting to keep track of your
individual items, print labels, and is mostly used in a retail setting.

When you select this button, all of your items in the system will appear on
the left of the screen. This includes a searchbar to quickly find the item you’re look-
ing for.

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Manager Screen Features

Selecting an item will pull up the item’s screen that contains it’s SKU and
Stock count. To add to the item’s Count/Stock, you will type in the amount of prod-
uct you received or have of the item and then select the plus sign.
If you have less product than the system says you have, then you can also
subtract inventory this way. If you select Scan at the bottom left, you can also use
your scanner to scan in product the amount of times as needed. For instance, if
you have 3 of a given item, you will either scan it 3 times or scan each individual
item once.

You do not have to save after every Stock edit. Select the next item and con-
tinue editing your item’s stock until you have finished your count. You will then
select Confirm at the top right when finished. This will show you which items you
edited and will also allow you to print labels if you have a compatible label maker.
Click Save and your count will have increased or decreased for the edited items.
From the same screen as before you can also print labels for specific items.
Select the item and then type in the amount of labels you want printed in the Print
Labels field. Select Print and it will print to your compatible label printer.

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Manager Screen Features

5.4 Reports and Hourly Overview

Your reports contain all of your sales data within the past 15 days. Further
back than that and you will need to access your online dashboard; please call-in to
tech when you are ready to set that up. The online dashboard can be accessed, if
you wish, from this reporting tab as well as your local iPad reports by selecting Ad-
min -> Company Settings -> Reports and then checking the Use Web Reports box.

In the Reports screen, there will be a list of the categories of reports

available to you. When you select one of these tabs, a list of the reports within that
category will appear. These different types of reports are covered more in-depth in
the Reporting chapter.
Paradise has included one of the most useful of these reports as it’s own
button on the manager tab called Hourly Overview for quick access. This report will
detail the day’s sales broken down into an hourly view detailing Seat Averages, La-
bor Cost, Ticket Averages, etc. This quick view report is great for merchants looking
for a more hands-on management approach to better adjust sales tactics and staff
throughout a shift.

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Manager Screen Features

5.5 Batch Adjustment

The batch adjustment screen is going to look nearly identical to the tip adjust-
ment screen with a few main differences specifically for management.

Listed on this main screen will be all credit transactions that have been processed
on the system that have not yet batched out. Tip adjustments can be edited here as they
can in Tip Adjustment, but you can also edit which employee the tip belongs to in case of
mistakes.
The main feature here is the Batch button at the bottom left of the screen which
will batch your credit card terminals. Be sure that if you are manually batching, you have
adjusted all tips before running this. If for some reason you batch without the tips being
adjusted, you will have to call in to your credit card processor to adjust all the tips on the
back end. You will need to have each signe credit slip in order to claim these tips.

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Manager Screen Features

5.6 Shift Maintenance

From this screen, you will be able to adjust and view shifts. This is useful for
editing shifts when people forget to clock in or out or if you need to go back and
view their shift details.

To adjust a shift, click Shift Maintenance and three options should appear.
Click By Employee to view each employee’s individual shifts. The employees are
listed on the left of the screen; select one and a list of their shifts will appear.

100
Manager Screen Features

On this page, be sure to provide accurate Clock in and Clock out dates and
times, when searching for employee’s shifts. You can also create a new shift if an
employee forgot to clock in completely by selecting the New Shift button.
To edit an existing shift, ensure that it is a closed shift. The same screen will
appear as when creating a new shift and you can edit the times to be accurate. To
close a shift, simply click on it and you will see a prompt asking you if you’d like to
close the shift. This can be useful if an employee has forgotten to clock out. You
may also reprint an employee’s shift report if needed by tapping Print Report,
shown in the figure below.

There are other views available if you’d rather use them, depending on your
business needs. Two-week view will display your employees on the left and when
you select one, the right side will display their shifts for the past two weeks split
into which week their shifts count towards. At the bottom their hours, overtime
hours, and breaks are totaled for each week.
Utilizing this screen can assist when seeing who is in overtime and how many
hours an employee has worked so far. The By-Date view differs in that you will
instead be searching a specific date range and the right will display all shifts for all
employees within that given time range and total them at the bottom.

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Manager Screen Features

5.7 Add Gratuity

When selected, this button will give you the option to add a gratuity to your
selected ticket by either a percentage or an amount. This can be done from the
Manager Screen or from the payment screen.

Select the option that you use in your restaurant. Gratuity would be used if,
as a restaurant, you tack on an automatic gratuity with parties of a certain size or
larger. Tip differs from gratuity in that the customer adds an amount they wish to
the ticket total, such as when they sign their credit slip.
Once gratuity is added, you will find the applied gratuity right above the total
of the ticket. This will display on the printed ticket as well.

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Manager Screen Features

5.8 Reset Gift Card

This button will allow you to reset an old gift card in the system to zero so
that it can be used again. This does not reverse the payment that was made on the
gift card.

When you select this option, it will request that you swipe the gift card at
your terminal. If you cancel on your terminal, you can also manually type the num-
ber in on the system.

Selecting check next to this card number will display the current total that is
assigned to that gift card. You can use the swipe button to re-swipe the gift card.
When you are ready to reset the balance of the gift card, ensure that the number
in the field is correct and then select Reset Balance. The system will warn you be-
fore making this change as it is irreversible.
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Manager Screen Features

5.9 Open Refund

An open refund will allow you to refund a customer their purchase if they don’t
have the receipt with them but you are still okay with refunding them. This option can
also be useful for running refunds through the Paradise system on orders that had been
paid before you had this POS system.

To create an open refund, you will first need to create a ticket that either contains
the items they are returning, or items that equal the value you would like to return to
your customer. Another easy way to do this is to create an item called Open Item, mak-
ing sure that when you create it you check the ‘Prompt for Price’ box.

Once you have created a ticket and you and the customer are satisfied with the
return total, select the Open Refund button. At the bottom of the ticket you have a few
options; typically, you will be selecting the Refund Ticket button and choosing how you
would like to refund their purchase. Keep in mind a card refund will require that the cus-
tomer have their card ready to swipe or insert at the terminal.

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Manager Screen Features

5.10 Employee Accounts

Employee accounts allow your employees to hold a tab in your establishment.
Before you can take payments to a house account, you must first assign a credit limit for
that employee.

To do this, you will need to go to Admin -> Employee Maintenance. Above their
password is a fillable blank for their Credit Limit. This is the amount you will allow your
employee to use in your establishment before they have to begin making payments to-
ward the balance.

105
Manager Screen Features

To assign tickets to an employee account, you will ring the ticket up as normal and
then go to the pay screen. Select House Account. At the bottom left, select Employee
to switch to your employees instead of customers. Then select the employee who has a
balance and it will assign that ticket and amount to them and close out the ticket.
Now, to make a payment to the employee account, you will select Employee Ac-
counts. Immediately you’ll notice there is an employee with an unpaid balance. Select
their name and you can select either Pay All or Pay Amount, depending on what the
employee is paying toward their balance. Be sure to select Save at the top right when
finished.
To see your employee tabs, both open and recently added tickets, go to Manager
-> Reports -> Employee and then select Employee Tabs.

Paying out an employee account does not run through

the cash drawer or card terminal. The totals owed and
paid are however stored in reporting under the Employee
Tabs report.

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Manager Screen Features

5.11 Tip Share

If you have employees that you would like to have a suggested tip out to oth-
er employees in your system, you will need to create new Tip Share Departments.
This suggested tip share will appear on their shift report.

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Manager Screen Features

To create a new tip share department, click Tip Share and then New at the
top right to create a new tip share department. In the name field, it is best to name
it the employee you would like the tip out to go to. Below this are Departments
and Categories.
Here, you can choose either the specific departments or categories the tip
share is taken into account for. For instance, if you have a server who needs to tip
out to the bartender on all liquor and beer they ring up but not food, you can ei-
ther include the liquor and beer departments from the list, or the specific catego-
ries in your menu that have these items in them. If you would like the suggested
tip percentage to consider everything they ring in, select all departments and then
select save.
To choose the percentage and what types of employees this will apply to, se-
lect Admin -> Edit Roles.

108
Manager Screen Features

Here you will select the employee role of those that will have this suggested tip
share on their shift reports. For the example above, you will select server. Once
selected, apply the tip share by selecting the Edit Tip Share button on the right of
the screen.
A pop-up will appear. To the top right of the pop-up is a plus sign. Select this
and the Tip Share Department you created will appear, along with any others you
have created in the system. This will allow for multiple tip share departments per
employee role. Select the tip share department and it will add this to the employ-
ee role with a blank percentage next to it. Press and hold your finger on the blank
to pull up the keypad. Type in the desired tip out percentage and then select the
green check mark. When finished adding all tip share departments, select confirm.
Don’t forget to save on the employee role as well.
Once this has been added to an employee, the suggested percentages will
appear on their shift report with the same title you created for the tip share depar-
tement, letting the employee know who to tip out that money to.

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Manager Screen Features

5.12 Pending Transfers

The Pending Transfers button is useful when you would like employees to
have to accept transferred tickets before they will completely transfer. This ensures
that employees aren’t transferring tickets to other employees without permission
or without the receiving employee knowing about the ticket.

To set up the system to require approval for transferred tickets, go to Admin

-> Company Settings -> Employee and make sure the Ticket Transfer Needs Approv-
al box is checked. Once this is done, every time an employee attempts to transfer
a ticket to a different employee, the receiving employee will be notified. Managers
can keep track of tickets that are pending approval by checking the Pending Trans-
fers button and can change which employee the pending tickets are assigned to.

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Manager Screen Features

When the Ticket Transfer Needs Approval box is checked, an employee will
need to accept the ticket the next time they log into the system. When they do, a
pop-up will appear after a few moments.

The employee will select the ticket(s) they are accepting from another em-
ployee. After they have selected the ticket, they can then choose if they want to
accept or decline the ticket. This setting prevents tickets from being accidentally
transferred to the incorrect employee and keeps employees from transferring tick-
ets to others without permission.

111
Manager Screen Features

5.13 Combo Group Maintenance

Combo Groups are a useful tool for merchants who would like to track all
items being sold on a ticket separately, but being able to ring them in by using a
single combo button. Combo Groups are typically used by restaurant users who
have options on their menu where the customer gets a choice of an entree, a side,
and drink for the same price. Combo Groups can also be used on items that are
assigned to different printers so that they print to the appropriate place.

To create a Combo Group, you will first need to have the items already in
your system. In the case of the example above, all entrees, sides, and drinks must
already be items created in your system or you will have to create them. This is
crucial as it is how the system will begin tracking your sides as items in inventory
rather than as modifiers.
Once you’ve made sure your items are already in the system, open the Com-
bo Group Maintenance button. At the top right of the page, select New Combo
Group. This will prompt you to give the group a name. The name will be the group
of items you would like together; for the example above, you could begin by creat-
ing this new combo group as Entrees.

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Manager Screen Features

Now we need to select the items that will belong in this combo group. Do
this by selecting the small plus sign next to the items field. This will supply you with
a searchable drop-down of all items within your database. Add the appropriate
items to this group. Once finished, select save. Make sure to create the rest of your
groups in this way. If using the example mentioned above, you would have three
different groups when finished, Entrees, Sides, and Drinks.

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Manager Screen Features

Lastly, you will need to add these groups to the item that will have the spec-
ified choices. To do this, leave the Combo Groups page and go to the Home page.
Press and hold down on the item you would like to edit and select Edit Item on the
left of the screen. On the item maintenance page that appears next, select Page 2
at the bottom left. Select Combo and the Combo Maker will pop up.

Tap the small blue plus sign to see all of the options you just created and
choose which ones will appear on this item. You can change the order by selecting
the small parallel lines to the far right of each group and delete the incorrect group
by tapping on the red minus sign to the left of the group. Set the amount of each
group item an employee can select by changing the quantity on this screen.
If you would like the combo to have default items selected, make sure to have
a Default Item set in that combo group. If you have a Default Item set in each com-
bo group, you can select the Auto Complete checkbox to have the system order
those items to the ticket automatically. This feature is mostly useful for inventory
management.
If the total of the combo is the same regardless of what sides or entrees a
customer chooses, then that is all you have to do on this screen. Select Confirm
and save your item. Test the item to make sure it functions as intended.
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Manager Screen Features

You can also set the combo to discount the total based on what the customer
orders. What this will allow you to do is have the system add up the totals for all
the items a customer chooses and discount a flat rate from that total.
Below is an example of this discount feature. Select the Discount Type chec-
box to set the combo to discount and supply an amount in the Discount Amount
blank. In the example below, we have added a five dollar discount.

When we ring up our three choices from this combo, the original prices are
added to the total and five dollars is discounted due to the combo price. These
items are normally priced at $12.95, $2.75, and $3.70 equalling $19.40 before the
combo discount has been subtracted, giving us instead the $14.40 price after the
discount is activated.

115
6 Admin Tab Features

In this chapter...
6.1 Company Settings.................................................................117-134
6.2 Edit Roles - Creating Roles for You and Your Employees......135-138
6.3 Employee Maintenance - Creating Employees.....................139-140
6.4 Edit Templates..............................................................................141
6.5 Item Maintenance................................................................142-147
6.6 Modifier Maintenance..........................................................148-153
6.7 Edit Departments - Tax Rates in Your System.......................154-157
6.8 Ticket Commands........................................................................158
6.9 Discount Maintenance.........................................................159-164
6.10 Edit Table Diagram - Creating Your Table Layout..................165-167
6.11 Color Scheme Maintenance.................................................168-169
6.12 Edit Vendors.................................................................................170
6.13 Printer Maintenance....................................................................171
6.14 Printer Routing.....................................................................172-173
6.15 Device Maintenance.............................................................174-175
6.16 Open/Closed Print Jobs...............................................................176
6.17 Terminal Status............................................................................177
6.18 Printer Status...............................................................................177
6.19 Rental Maintenance.............................................................178-182
Admin Screen Features

6.1 Company Settings

Company Settings encompasses many different options that will enable you
to customize Paradise POS for your business. When you first select this option in
the Admin tab, you will notice a list of features to the left of the page. Here we will
break down their functions to help you better understand how these settings can
affect you.

Company Settings - General

Within the General tab of Company Settings you will find the ability to pro-
vide your business name and company name. Business name, address lines, and
phone number will all show up at the top of ticket receipts.
Below this is your Login Message. This is the message that will appear at the
top of the login screen when your employees are clocking or logging in.
Further toward the bottom of the screen is your Week Start. This will be set
to Monday as default. This will primarily effect what your reporting considers the
end and beginning of a week for payroll.
To the right of this is your Start Time. This dictates when the system will ‘clear
out’ the previous day’s tickets and start over on the new day with new ticket num-
bers and mark any open shifts as old shifts. THIS IS NOT YOUR BATCH TIME. Do not
change the start time from it’s designated 4am unless your non-24-hour business
is still conducting business at that time. 24 Hour Mode will not mark open shifts as
old shifts and allow employees to stay clocked in indefinitely. This is useful if you
won’t be using the payroll abilities of the system.
The Software Mode has been set for you, depending on the needs of your
business. If you would like to always see your printer status on the login screen,
check the box next to Print Queue Status at Login.

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Admin Screen Features

Company Settings - Email & Network

Most of this section will have been set up for you. The emailing information
at the top has been set up so you have the ability to email receipts to customers.
If you have a SendInBlue account, it can be integrated here as long as you have the
API Key from SendInBlue.
You’ll notice that there are more settings checked for you in the middle of
the page. Use WiFi Warnings, when checked, will enable a warning message to
appear when you are not on the WiFi specified on WiFi SSID. This can be incred-
ibly useful since, for your system to communicate with all of your equipment, it
must always be on the correct WiFi. The WiFi Poll Interval will set how much time
is between each warning, which is set by default to 15.
A cloud warning is a little bit different. This is going to alert you when the
WiFi goes out and they system is unable to communicate with the cloud. The
Cloud Poll Interval will set how much time is between each cloud warning. A cloud
warning is going to prompt you to move your system into Local Mode. Please see
the troubleshooting chapter for more information on how to switch between On-
line Mode and Local Mode correctly.

Company Settings - Checks

This section only affects whether your business allows customers to write
checks for a higher amount than what is owed on the ticket. If you would like to
enable this option, select the checkbox. To use this, simply run a payment as you
would normally. On the payment screen, type in the amount the customer would
like to write the check out for. Then select check and this will prompt you to take
money out of the drawer to hand to the customer as change.

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Admin Screen Features

Company Settings - Employee

There are many options in this section that cover changes you can make in
the system for employees that will change how the system funcitons for you.

• Ticket Transfer Needs Approval: enables a function in the system that requires
approval from the employee that a ticket is being transferred to.
• Require PIN: requires that an employee has a PIN, even if they have a swipe card.
• Overtime Threshold: sets the overtime threshold in the system for payroll and
overtime warnings; set to 40 by default.
• Auto Join Drawer: automatically assigns an employee to a drawer if they have
cash drawer access; helpful if all employees place cash payments in the drawer and
don’t carry a server bank.
• Prompt Close Drawer: will prompt the last employee clocking out to close out
the drawer.
• Print Clock-Out Report: sets whether the system prints a clock-out report when
the employee is clocking out; is automatic only if there is a printer set to the de-
vice.

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Admin Screen Features

• Pop Drawer When Not Attached: enables the drawer opening when an employ-
ee takes a cash payment, even if they aren’t assigned to a drawer; this does not
track those sales in the drawer however.

• Must Run Shift Report: requires that all employees, regardless of if they take
tips or not, run shift report.

• Require Drawer For Payments: enables a requirement to have a drawer started

on the station to take any payments; useful to make sure employees don’t for-
get to open the drawer.

• Shift Report Print Count: sets the amount of copies that will print when an em-
ployee runs a shift report.

• Include Cash Grat in Tip Out: includes any gratuity made on top of signed tips to
the amount the employee tips out at the end of the shift.

• Hide Weekly Hours: hides weekly hours from the employee tab.

• Print Hours on Shift Report: adds hours to shift report when ran by employees.

• Show ID on Payroll: shows employees’ ID on payroll reports when ran.

• Allow Closing Drawer With Open Tickets: allows you to close a drawer while
you have tickets open; not a recommended setting, swapping drawers is pre-
ferred.

• Use Tip Percentage: sets a percentage of the credit card tips of an employee
aside on their shift report to be paid out similar to a tip share.

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Admin Screen Features

Company Settings - Inventory

These options are tailored more toward those who want to keep better track-
ing of their items in the system. Keep in mind that inventory in Paradise applies
to the individual items created in the system and not what goes together to make
those items if they are dinner entrees or cocktails. This inventory system is particu-
larly useful for those wanting to track retail inventory or know how many of a cer-
tain dinner entree or dessert are available.

• Refunds Return Inventory: sets a refunded ticket to return the items refunded
to inventory; counts do not apply to open refund tickets.

• Prompt for Refunds Return Inventory: prompts to set whether or not the items
on a ticket are returned to inventory counts.

• Default Item Department for Quick Create: when items are created with a scan-
ner, they are defaulted to a new category called Quick Create; change this de-
fault by selecting a different category already in the system in the blank.

• Enable Low Count Alerts: sets the system to alert an employee when they order
something that is below par; the item must have Low Count Alert set and an
amount above 0 in its Par value.

• Allow Auto86 of Items: allows an item thats On Hand is 0 to be greyed out on

the menu/inventory screen and will not allow employees to order the item with-
out manager permission.

• Use Coconut: sets the system’s inventory to be handled by the app Coconut.

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Admin Screen Features

Company Settings - Ticket

There are many options in this section that cover changes you can make in
the system for employees that will change how the system funcitons for you.

• Print Tip Line: prints a tip line on credit slips; checked by default.

• Enable Split Ticket Pay Prompt: prompts payment while splitting tickets using the
split/combine ticket function.

• Enable Threshold for Signature: sets the signature line to only print if the threshold
set in Signature Line Threshold is met.

• Customer Name on Receipt: when checked, prints out the customer’s name to the
ticket if a customer was assigned to it.

• Allow Payment Offline: allows multiple forms of payment while the system is without
internet except for those that must process through your credit card terminal; to be
used in emergencies during internet outtages in tandem with Local Mode.

• Calculate Tips Before Discount: calculates tip percentages on tickets before any dis-
counts are applied.

• Print Barcode on Receipt: useful if you have a barcode scanner; allows you to rescan
tickets for refunds or to pull the ticket back up if it hasn’t been paid yet to pay on a
different register.

• Send Price to Kitchen: when printing to a kitchen printer, items will include their
price.

• Allow Splits Offline: allows you to split tickets while in Local Mode or without an in-
ternet connection; not a recommended setting if you have multiple iPads as splitting
a ticket while offline will only make the change on the iPad you split the ticket on; use
with caution.

• Sign Receipt on iPad: enables reciepts to be signed on iPads but must also be set in
Device Maintenance on the device.

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• Force Tip Selection (on iPad): forces a tip selection on the iPad when Sign Receipt on
iPad is enabled.

• Do Not Require Comp Reason: bypasses having to select a comp reason.

• Do Not Require Void Reason: bypasses having to select a void reason.

• Disable Warnings on Transfer: disables warnings when transferring tickets.

• Rollup Items on Display: rolls up items there are multiples of on the ticket into one
expandable section; saves space and makes the ticket on the ticket field easier to
read.

• Disable Modifier Toggling: allows you to select a guided modifier multiple times; ex:
having two of the same side for a dinner.

• Pop Drawer on Credit: pops the cash drawer open for credit payments as well as
cash.

• ID Verification Mode: sets the mode to verify age on IDs for items that are set
to have a minimum age requirement in the item maintenance screen; can be set
between a manual check or a scanner check.

• First, Second, Third Tip %: sets the suggested tip percentage on the ticket.

• Receipt Footer: allows you to type a footer for your receipt.

• To Go Fee: sets a togo fee on tickets when they are set as To Go when sent; can
be done as either a percentage or a flat rate.

• Signature Line Threshold: sets the amount a ticket must reach before it will
print a signature line on credit receipts; must have Enable Threshold for Signa-
ture set.

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• Print Logo: prints the Paradise POS logo by default, can change this logo to one
of your own if you have the file accessable on the iPad. The logo must be 512 x
288 pixels to be compatible.

• Dither Logo: this option is available for certain printers and changes how your
logo is printed to make your logo compatible with your printer.

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Company Settings - Bar

The settings in this section mostly deal with bar settings like bar tabs, pre-
auths, and doubling.

• Use Bar Tab: enables use of the bar tab feature; in order to collect card informa-
tion for the tab as well, must have pre-auth set with an amount and turned on.
When you have a bar tab with a card saved on the ticket, it allows you to close a
ticket without the need to re-swipe the card.

• Pre Auth Bar Tab: sets up bar tab to pre auth a card for the amount set; this
will allow the card terminal to check that the card ran has at least the funding
amount specified by pre auth amount. It will also place a hold for that amount
on the account that will clear from their bank account later.

• Bar Pre Auth Amount: sets the amount you would like to pre-authorize a card
for.

• Double Button Modifier: sets the amount the double button on the home page
will double an item for; set to 2.00 by default, which exactly doubles the item on
the ticket.

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Company Settings - Printing

In this section you can change different settings to better suit your business in
regards to how your print jobs are sent to your printers.

• Send Voided Items to Kitchen: sends items that are voided to the kitchen print-
er, allowing the kitchen staff to see the item has been voided from the ticket;
only works on items that are assigned to the kitchen printer.

• Use iPad as Print Queue: allows you to make the iPad the print queue in the
event that the Orange Pi Print Queue installed with your TP Link router stops
working and all troubleshooting of the Orange Pi doesn’t resolve the issue.
When iPad as Print Queue is enabled, you must assign an iPad to become the
print queue instead. Select one of your devices in the blank for Print Queue
iPad. Make sure this device stays on and in the Paradise application or print jobs
that rely on a print queue (any ethernet printer) will not go through. You MUST
restart the Paradise app on all iPads being used at that location in order for this
setting to take effect.

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Admin Screen Features

• Print Receipts for Payouts: enables the system to print a receipt every time you
create a payout using the Pay In/Out function of the system.

• Account Balance on Receipts: allow a customer’s account balance to print on

the receipt if they have layaway or a house account.

• Print Queue iPad: to be used with Use iPad as Print Queue as described above.

• Print Queue IP Address: this address should already be set for you before the
equipment is shipped to you to 172.17.17.2. This address corresponds to your
Orange Pi Print Queue and allows jobs to go through it to be sent to your print-
ers.

• Print Logo on Credit Receipts: enables your logo to print on credit receipts;
must have a logo set up under Company Settings -> Ticket.

• Print Barcode on Credit Receipts: prints a barcode on credit receipts that can be
scanned with a scanner later for refunds.

• Rollup Mods on Receipt: rolls up mods on receipts into the items so they are
no longer viewable on the receipt; mods that add prices are added to the item
price.

• Rollup Items on Kitchen: rolls up items on kitchen receipts so they don’t print
separately; useful for catering orders that have multiples of the same items so
they don’t all print separately to the kitchen printer and waste paper.

• Rollup Items on Receipt: does the same as the above except on the receipt.

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Company Settings - Printing Order

At the bottom of the Printing tab in Company Settings, are two buttons that
give you the ability to change the order and what prints when printing tickets and
credit receipts.

The first of these buttons is Edit General Print Order. By default, it will be set
for one Long receipt. For this option, you can only add additional Detail receipts
that will print every time you print a cash receipt or reprint a ticket.

The second is the Edit Credit Print Order button. This one is much more cus-
tomizable as it allows you to set what will print when a customer pays with a credit
card. What is set here will always automatically print after the customer pays with
credit. By default, it is set to supply a Detail receipt and two Credit receipts. What
is on these receipts is supplied in their descriptions.

Using the minus and plus signs next to the receipt types will subtract
or add them to the order listed on the right. To change the order in which
they print, use the three parallel lines on the receipt type already listed on
the right to drag them into the desired order.

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Company Settings - Discounts

The Discounts section changes the way discounts function in the system.
There are two settings here that can be enabled.

• Percent Discount Has Decimal: enables you to have a decimal option when
using the Discount by a Percentage discount option; by default you only
have whole number options.

• Apply Open Discounts After Tax: When applying either the open discounts
Discount by a Percentage or Discount by an Amount, will apply the discount
selected on top of the total and tax amount.

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Admin Screen Features

Company Settings - Customer

This section primarily controls the loyalty system in Paradise if you choose to uti-
lize it. The Guided Loyalty box, when enabled, will force a prompt on the pay screen
that asks the person checking a customer out if they are a loyalty customer and will
walk them through either assigning the ticket to the customer so they can gain points or
guide them through creating a new customer.
Below this, the system gives you the ability to pre-auth customer cards. This is
used for bar tabs and allows customers to keep a card on file when they come to your
establishment. Keep in mind that holding card information on customer accounts only
works on specific terminals and if you don’t have one of these, this option won’t work
for you.
If you would like to set up a Loyalty program, you will have to assign a Dollar
Per Point amount. These are the points a customer earns for shopping with you. Every
time they spend the amount you specify here, they will earn 1 point.
Below you can set reward levels. This sets how many points a customer must reach
before they can earn a reward and what dollar amount that reward is. You can set mul-
tiple reward levels to incentivize customers to spend more in your store before cashing
out their points to either a gift card or to a future transaction.
Shown below is an example of a commonly used reward value. This shows that for
every ten dollars a customer spends they earn a point and for every ten points a custom-
er gets they receive a reward of five dollars. That means the customer spent at least one
hundred dollars to receive a five dollar reward.

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Admin Screen Features

Company Settings - Redemptions

Redemptions are primarily used in retail settings and include things some states
may allow such as bottle fees, bottle redemptions, and lottery tickets. By using redemp-
tions, the system allows you to pay the refund value for an empty beverage container for
bottle redemptions or pay out a lottery ticket and track that information in your report-
ing. Here we will cover setting up a bottle fee, bottle redemption, and lottery tickets.
Setting up a Bottle Fee
1. To create a bottle fee, you must first go to Admin -> Company Settings -> Redemp-
tions. Once there, select New at the top right of the list.

2. Name it Bottle Fee. Now, add the price of the fee, which we have added in the exam-
ple as ten cents.

3. Now we need to add the Bottle fee to the appropriate item. Find the item that adds
the bottle fee and edit the item. Select Page 3 on the item’s maintenance screen and
select the blank next to Redemption and assign Bottle Fee to the item. Now when you
ring the item in, it will add the fee as a line item on the ticket.

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Setting up a Bottle Redemption

1. Once you have a bottle fee you can create a redemption so you can track how much
you have paid out to redemptions. Creating a redemption is similar to creating the
fee. Go to Admin -> Company Settings -> Redemptions. Once there, select New at the
top right of the list.

2. Name the redemption. We’ve named ours Bottle Return. Now mark Is Redeemable
and Prompt for Price. Having it set as redeemable will allow you to use it to apply a
bottle redemption to a ticket. Having it prompt for price will allow you to type in how
much you will be redeeming. You can also forgo this in favor of a set price per re-
demption.

3. Once you have the redemption made, you can use it. Make sure you have a cash
drawer opened for the day. To apply the redemption, you can either choose the re-
demption from the Home Page at the bottom left of the screen or Employee -> Re-
demption and choose the appropriate redemption.

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Setting up Lottery Tickets

1. If you would like to track your Lottery Payouts accurately, they must be created as a
redemption. Go to Admin -> Company Settings -> Redemptions. Select New at the top
right of the list.

2. Name the redemptions. We’ve named ours Lottery PO.

3. Now we need to set the item with Is Redeemable, which will allow you to use the
redemption on a ticket. Also set Prompt for Price, which will allow you to set the
amount you are redeeming back to the customer for the winning lottery ticket they
give you. Lastly, make sure Lottery is checked so the system keeps track of it in report-
ing as a lottery payout.

4. Once you have created the Lottery PO redemption, you can use it on a ticket. Make
sure you have a cash drawer open for the day. To apply the lottery payout, select
either Redemption from the Home Page at the bottom left of the screen or Employee
-> Redemption and choose Lottery PO.

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Admin Screen Features

Company Settings - Reasons

This section allows you to create reasons in the system for when someone
runs either a Void or a Comp. These will allow you to more accurately view why
these were done in the system in your reports. To create a new Void or Comp rea-
son, simply select the small plus sign next to either Void Reasons or Comp Reasons.
A prompt will appear that will allow you to type in your new reason. Select Confirm
when finished and this will save it for you.

Company Settings - Reports

This section changes reporting settings in the system. At the top of the page it
will allow you to switch the Accounting Type on your reports. You can choose ei-
ther Accrual (most typically used and set by default) or Cash-Basis.

• Accrual: records revenues and expenses when they are incurred, regardless of
when cash is exchanged

• Cash-Basis: records revenue when cash is received, and expenses when they are
paid in cash.

• Show Potential Error Tickets in Reports: displays tickets that may be error tick-
ets on your reports to assist in monitoring possible issues a ticket may be hav-
ing.

• Open Tickets Line on Total Sales: enables tickets that have not yet been paid out
yet to be viewable on the Total Sales Report; useful for those running this report
mid-day.

• Use Web Reports: enables web reports in your reporting section so you can see
your Online Dashboard Reports from the Paradise application.
Company Settings - Diagnostics
This section is mostly used by Tech Support to help diagnose why you may be
having technical difficulties. This page will show what WiFi your iPad is connected
to and if anything is connected to the iPad via Bluetooth. It will also display what
device the iPad is and, when in Local Mode, will show which devices are connected
via a Peer 2 Peer system.

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Admin Screen Features

6.2 Edit Roles - Creating Roles for You and Your Employees
Before creating your employees, you will have to first create the roles you will
give them in the system, which will control their permissions. For this, it is recom-
mended that you create the starting role with the permissions that an employee
just starting out at that role will have, along with the regular and overtime pay rate
they would have if you wish the system to track that in its reporting.
To begin, select Admin -> Edit Roles. On the left of the page you should al-
ready have the manager role created for you in the system by default. To create a
new role, select the New Role button at the top right of the screen.
On this new page, first supply the name of the role (e.g. Server, Bartender,
Cashier, etc) and then the Regular and Overtime Pay if tracking that in this system.
At the bottom of this page are checkboxes that, when checked, will allow this type
of employee to do specific things. Anything unchecked they will need to have a
manager’s permission to do the function or another employee that has the permis-
sion. Below are brief descriptions of what each checkbox does so you can choose
what action permissions an employee will need.

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Admin Screen Features

• Keypad Changes Price: used with register mode; allows employees to set item prices with register
mode’s keyboard.

• Cash Drawer Access: allows the role to have access to the cash drawer; means the employee can open
a cash drawer with a starting amount and take sales on a cash drawer if there is one already on the
station. Required for cashiers and recommended for servers without server banks.

• Override Item Discount: allows the employee to override a discount that is already on an item, normal-
ly in the instance of a scheduled discount.

• Reopen Ticket: enables the ability to reopen a ticket that has already been closed with a payment.

• Move Items: allows those using this role the ability to move items in the system on the Home screen.

• Sort Buttons: allows employees to have the ability to use the Sort function on categories and items on
the Home screen.

• Edit Shifts: lets employees edit shifts in the Shift Maintenence page.

• Allow Table Sharing: allows the employee to select other employee’s tables/tickets to add to the ticket
and share the table/ticket.

• Log Out On Send: logs the user out when they send a ticket.

• Force Close Drawer: lets the user force close a drawer in the event it cannot be closed by normal
means. Not a recommended function for most as force closing a drawer should be the final solution for
a drawer issue as it can lead to issues or errors in reporting.

• Log Out After Ticket Paid: logs the user out after they pay a ticket out.

• Prompt Tips on Clockout: prompts the employee to claim their cash tips at the end of their shift.

• Edit Items: lets user edit items on the Home screen.

• Create Item: lets user create new items on the Home screen.

• Void Closed Ticket: lets the user void a ticket that has already been closed; this will void any payment
that has been attached to that ticket. If done on a credit card by mistake, there is no way to recover
this data in the point of sale and you will need to call your processor to see if they can re-run the card.

• Force Item Add: for use with the option to have low count alerts and auto86; allows employee to add
an item to a ticket even when its count is below zero.

• Edit Loyalty Points: lets the user edit a customer’s loyalty points in the customer database; can be use-
ful in the event of a mistake but be careful with this permission as the user can add enough points that
the customer can earn a reward.

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• Edit Loyalty Balance: lets the user edit a customer’s loyalty balance in the customer database;
this is the amount of money the customer has available to use in your establishment, essentially a
store credit.

• Refund Ticket: lets the user refund a ticket.

• Highlight Tabs: when enabled, highlights any bar tab ticket in the system in blue for that employee
under the Employee tab; helpful when searching for a guest’s bar tab quickly.

• Close Tabs w/o Swipe: allows the user to close a bar tab without having the card on hand to swipe;
must have pre-authing bar tabs set in the system with a pre-auth amount for the system to hold
card information on a ticket.

• Confirm on Cash: sets a prompt for the user so the ticket doesn’t automatically close to cash if
cash is accidentally selected on the pay screen.

• Delete Device: a function that should only be enabled on Admin users and is a tech support func-
tion.

• Allow Tips: lets the user accept credit card tips.

• Allow Assigned Tips: allows this user to be selectable if assigning tips to different employees in the
Batch Adjustment screen and also on the Pay Screen.

• Prompt Name on Ticket: when a ticket is sent, the system will prompt the user to supply either
a name, table, customer, etc for the ticket; the options the employee has will be set later in role
creation.

• Start With Diagram: prompts the table layout immediatly after the user logs in.

• Void Items: lets the user void items on tickets.

• Comp Items: lets the user comp items on tickets.

• Hold Items: lets the user use the hold function on ticket items.

• Transfer Items: lets the user transfer items or tickets to other employees or tables in the system.

• Clear Print Queue: lets the user clear out the print queue in case the print queue becomes clogged
on the Admin page.

• Confirm on HA: sets a prompt for the user so the ticket doesn’t automatically close to House Ac-
count.

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Edit Button Permissions

After selecting all the action permissions that an employee has access to, you
will need to edit their button permissions. Editting button permissions allows you
to set exactly which buttons your employees are allowed to use without a manag-
er’s permission.
To begin, select Edit Button Permissions. A pop-up will appear which will al-
low you to select the different screens that are in your system.

Select each screen to enable the buttons an employee will be allowed to use.
By default, most of the buttons will be red. This means they don’t have access to
the button. If you tap the button once, it will turn green. When green, the employ-
ee is allowed to select the button while using the system. Go through all the op-
tions to decide what you would like your employees to have access to.

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6.3 Employee Maintenance - Creating Employees

Once you have created the various roles needed for your business, you will
then need to create your employees in the system. To do so, select the Employee
Maintenance button in the Admin tab. On the left are the current employees in the
system. If this is you first time in this section, there will be two employees listed,
which are set by default: Admin and Manager. The Admin employee is specifically
for tech support to access the database during tech issues. The Manager employee
starts with the number 1234. It should be the employee you are logged in at the
start of using and editing the database to suit your business needs.
To create a new employee, start by selecting the New Employee button at
the top right of the screen. Begin by supplying the employee’s first and last name.
If you would like to keep the following information, such as the SSN, their cell, and
their address, feel free to fill that information in. The only information that is re-
quired to create an employee is a first and last name, a unique password, and a
role. To add a role to and employee, simply select the small plus sign to the right of
the Roles section to bring up a drop-down list of all the roles you currently have in
the system. Select the appropriate role. Don’t forget to save when finished.

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You may find you need to make additional changes to an employee based on the
needs of your business. Listed below are a few explanations for additional features listed
for Employee Maintenance.

• Credit Limit: sets a credit limit for the employee if you are using the Employee Ac-
counts function included with the system.

• Active: set by default, when deselected it disables the employee and they can no lon-
ger clock in or access the system until set back to active.

• Card #: if you would like to use swipe cards for employees instead of or in addition to
the password, these can be set here. To set a card to an employee, select the swipe
button and the card reader will prompt you to swipe the card to set it to the employ-
ee.

• Changing a Default Role to Custom: if different employees have different permissions

but the same role in the system (e.g. one bartender having more permissions or a pay
raise from different bartenders) you can customize them so that only the employee
you are selecting has those changes. Select the role that is already on the employee.
The system will prompt you that it is changing the default role to custom. It will also
prompt that the employee must clock out for the changes to take effect so make sure
that the employee is not currently clocked in if you want the changes to take effect
immediately.

Keep in mind that once a person’s role is customized, changing the original role in
Edit Roles will no longer change on that employee.

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6.4 Edit Templates

If you would like certain employee roles to only see certain portions of the menu/
inventory available on the Home screen, you will need to create templates for them. To
begin, select Edit Templates on the Admin tab. When the pop up appears, select Add
New Template.
On the next page, all of your available categories will be listed on the left of screen.
At the top, name the type of employee you would like to create this template for. Then,
select the categories you would like them to have access to. Once finished selecting
these, tap once on the right and all the categories you selected will transfer over to the
Selected Categories sections. Select save when finished.

Lastly you will have to attach this new template to the proper employee type. To do this,
go back to Edit Roles and select the role you would like to attach the new template to.
There is a small blank labeled Menu Template. Select this and it will give you your cur-
rent template options. Select the correct one and save when finished.

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6.5 Item Maintenance

Within this section are all the items listed in your system, giving you easier ac-
cess if you need to edit multiple items quickly. On the left-hand side of the screen
are all of your items listed. At the top is a search bar that will allow you to search
for a specific item. To the right of this, is a small “i”. If you select this, the pop up
that appears will allow you to sort your items by either category or department.
When you select an item, this will open the item’s maintenance screen. There
is a lot of information here that can help you customize each item in the system.
Below we have listed the different features in the Item Maintenance screen so you
can choose how to edit your items.

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• Name: name of the item that appears on the selectable button on the home
screen.

• Kitchen Name: name that sends on a kitchen ticket; if it isn’t filled in, the Name
value is what will print to the kitchen.

• Price: the item’s price for the customer.

• Unit Cost: the total cost for this item; assists various reports for profit reporting.

• On Hand: how many of the item you have on hand; useful for keeping track of
limited stock or limited food specials in a restaurant.

• Par: how many of this item you want to keep in stock at all times as a minimum;
having this set in conjunction with the Low Count Alert function in Admin ->
Company Settings -> Inventory will give you alerts when stock hits this number
or goes below.

• Item/Mfg ID: this is where you can supply the manufacturer’s identification
number.

• SKU: an item’s unique SKU that the scanner scans into the system. Can also key
in a custom SKU for printing labels for items without a barcode.

• Department: sets the department for the item; these are what supply a tax rate
to the item in the system and you can also run reports based on departments.

• Categories: assigns a category to the item which will dictate where it will appear
in the home screen.

• Vendors: allows you to assign a vendor to the item.

• Printers: if you would like this item to print to a kitchen or bar printer when sent
in the system, you can assign a printer here.

• Modifier Groups: attaches modifier groups to this item; modifiers are covered in
more depth in the Modifier maintenance section.

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• Additional Fields: most useful for retail merchants, allows you to create fields
such as size or color that you can then run more detailed reports on. To create
a new field, select the plus sign next to Additional Fields and select the Manage
Additional Fields option. On this next pop-up you can create different fields by
selecting New at the top right. Give this new field a name. For example, we can
call this one Size. Beneath Sub Fields, select the plus sign and a blank will ap-
pear. Here you can create the different sizes within the Size field, such as small,
medium, and large. Select save when finished creating the different options and
then back when done creating all additional fields. Now that an additional field
is created, select the plus sign again next to Additional Fields. Select the new
field. There will then be a small blank, allowing you to add the field that pertains
to this item.
Item Maintenance Checkboxes
On the Item maintenance screen are a series of checkboxes and settings split
up between three different tabs. The checkboxes allow for specialized settings that
certain items may need due to the way you would like them to function. When you
create a new item, some boxes are checked by default. Below is a brief description
of what each of these checkboxes do when enabled.

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Page 1 Settings
• Rental: turns the item into a rental item; selecting this will add two more buttons to Page 1: Rental
Info and Rates. Setting up a rental item is covered more in-depth in the Rental Maintenance sec-
tion in this chapter.

• Discountable: allows the item to be discountable; disable if employees can’t apply discounts to it.

• Taxable: sets the item to be taxable, regardless of if the department applied to the item would add
tax.

• Returnable: allows customers to return the item and the system to add it back into inventory.

• Measurable Qty: when enabled and the item is selected on the home screen, the system will
prompt for an amount of the item. When used with the Use Decimal Qty setting, allows user to in-
put a decimal amount, best used in the case of weighed items. Must have Force Item Add enabled
on user’s Role Maintenance.

• Use Decimal Qty: when enabled with Measurable Qty, allows user to input decimal amounts for
quantity totals; cannot be used with Prompt Qty.

• Prompt Name: prompts user for item name when enabled.

• Low Count Alert: allows the item to display a warning when below Par; must be used in conjunc-
tion with the setting Enable Low Count Alerts in Admin -> Company Settings -> Inventory.

• Mark For Reorder: allows user to manually mark an item for reorder, which will display the item on
the Reorder Report, along with anything else in the system that is below Par.

• Track Item: the system tracks items in reporting regardless of if this is checked or not; this setting
instead can be used in conjunction with the Allow Auto86 of Items setting in Admin -> Company
Settings -> Inventory to automatically grey out items in the system that are at a count of 0 or be-
low. If an employee does not have Force Item Add enabled, they will not be allowed to order this
item.

• Out of Stock: when checked, this will grey the item out on the home screen; can be toggled off and
on from both the item maintenance screen and the Edit Button screen that appears when editing
buttons from the home screen.

• Prompt Qty: prompts user for the amount of this item that they want to ring up when they select
the item.

• Prompt Price: prompts user for price of the item they are ringing in; useful for market price items.

• Use Scale: enables the item to be usable with one of the Paradise compatible scales.

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Page 2 Settings
• Set Decimals: when enabled, allows you to edit the blank for Qty Decimals be-
low Additional Fields.

• Prompt for ID: when enabled, the system will prompt an age requirement for
the item that can be set to either 18 or 21; when enabled on an item, the sys-
tem will request that the customer’s ID passes the age requirement on any tick-
et that has this item on it on the pay screen.

• Loyalty Exempt: exempts the item from giving any loyalty points to customers if
you are using the Loyalty program.

• Smart Tax: sets an item for smart tax, which sets the item up to not charge any
tax that would normally be applied to it from it’s department unless rang in with
items that aren’t smart tax; used mostly in restaurants that only charge tax on
liquor unless ordered with food, due to state tax laws.

• Limit SKU: limits the SKU to the amount of digits you specify; when used in
conjunction with Ignore Last Digits, you can set how many of the last digits the
scanner ignores. This is best used with Price from SKU to extract pricing from
certain item SKUs.

• Price From SKU: allows the item to gain it’s price from the SKU of the item; next
to this is a blank that will allow you to set what last SKU digits the system regis-
ters as the price.

• Recipe: when the Paradise system is used in conjunction with the Coconut in-
ventory app, allows you to see the recipe attached to the item and modify it.

• Combo: used in conjunction with Combo Group Maintenance to set the item
with combo selections; covered more in-depth in the Combo Group Mainte-
nance section in the Manager Tab Features chapter.

• Hide Item: when enabled, hides the item from the home screen but keeps them
in the database so they can be re-enabled later.

• Tax Rates: allows you to add multiple tax rates to an item.

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Page 3 Settings
• Ounces: used with items that have departments that charge additional tax
based on weight; this allows you to set that weight. Typically used on items in
states that enforce a sugar tax.

• Commissionable: sets the item to commissionable; must be used with Commis-

sion Rate to add a commission to an employee and that employee must have
the Receives Commission box checked in order to receive the commision on
their commission report.

• Commission Rate: sets the commission rate of commissionable items; must

have Commissionable enabled.

• Unit of Measure: used in conjunction with the Measurable Qty checkbox on

Page 1 Settings; this sets the unit that you are measuring in.

• Redemption: allows you to add a redemption set up in Redemptions under Ad-

min -> Company Settings -> Redemptions to an item which is covered more in-
depth in that section.

• Fixed Deposit: used with merchants utilizing the rental and deposit function of
Paradise, which is covered more in depth in the Employee Screen Features chap-
ter; allows you to set the fixed deposit an item charges.

• Prompt Deposit: used with merchants utilizing the rental and deposit function
of Paradise, which is covered more in depth in the Employee Screen Features
chapter; sets up a prompt when you select the item to set the deposit rate.

• Deposit Amount: used with merchants utilizing the rental and deposit function
of Paradise, which is covered more in depth in the Employee Screen Features
chapter; how much the fixed deposit is.

• Allow EBT: allows the item to be paid for with EBT cards.

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6.6 Modifier Maintenance

This button contains the different modifiers and modifier groups within your
system. Modifiers are additional buttons that give further instruction or tack on
extra charges to a main item. All of these modifiers are contained in different modi-
fier groups which can include all sorts of different things, such as:

Sandwich or hamburger options that can be added or removed such as lettuce,

tomato, cheese;
Menu add-ons like sautéed onions, extra cheese, or extra meat and can have a
charge applied;
Salad options such as different salad dressings or salad meat add-ons;

When you select Modifier Maintenance, a small pop-up will appear, giving you
three options: Edit Modifiers, Edit Modifier Groups, and Edit Modifier Descriptors.
They are described in more detail below.

Modifier Group Screen on Item Modifier Group Name

Modifiers

Modifier Descriptors

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Edit Modifiers
The Edit Modifiers screen contains all of your modifiers listed to the left of
the screen. When you select one or create a new one with the New Modifier but-
ton at the top right, the details you can change on that modifier are listed on the
right.

• Name: this is the name of the modifier and how it will appear in the Modifier Group.

• Price: if the modifier contains an upcharge, that price can be listed here.

• Default Quantity: sets how many are ordered by default, generally kept at 1.

• Measurable: changes the default quantity to a measurable amount with decimal

places.

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If you would like, you can also change the color that this modifier is when on
the Modifier Group screen. Keep in mind you have to have a color scheme created
and set in order for additional options to appear.
Below the color selection are two lists, titled Modifier Groups and Sub-Modi-
fier Groups.

• Modifier Groups: This will display what modifier groups a modifier will appear
in. A modifier can be attached to multiple modifier groups. To add more here,
select the small plus sign at the top right of the Modifier Groups list and a list
of your available modifier groups will appear. If you need to make a new group
from this page, you can select Add New Modifier Group from the bottom of this
list.

• Sub-Modifier Groups: This section allows you to attach a modifier group to a

modifier so you can edit a modifier the same way you would an item. A good ex-
ample of utilizing this is having a Salad Dressing modifier group attached to the
modifier Side Salad. If the Modifier Group you add to the Sub-Modifier Groups
is a guided modifier group, it will automatically pop-up when the Side Salad is
selected, prompting employees to select an option. Below is an example of how
to set this up.

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Edit Modifier Groups

The modifier group screen has two sides. The left of the screen are all of the
groups already created in the system. The right side contains the specific modifiers
and group rules for the selected group.
Each Modifier Group must have a name. If creating a new one, make sure it is
one that makes its use easily recognizable. Below the name are three fields called
Modifier Group Rules that will help dictate how many of the modifiers within the
modifier group can be selected.

Modifier Group Rules

• Min Modifiers: this is the minimum amount of modifiers an employee will have to select
when this group appears on a menu item. If the group is not a guided modifier group, this
value can remain at zero.

• Max Modifiers: this is the maximum amount of modifiers an employee can select from this
group when it appears on a menu item.

• Free Modifiers: if the modifiers within this modifier group charge but the customer is al-
lowed a certain amount free before they are charged, that amount will be listed here.

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Below the Modifier Group Rules is a selection for the color this group will appear
while on the Home Screen and two checkboxes further down. You can only set a color
for the Modifier Group if you have a color scheme created in your system.

• Guided: when selected, this modifier group will always automatically appear when
the menu item it is attached to is selected. When not guided, the modifier group is
only selectable by ringing in the item on the Home page and then selecting the rang
up item in the ticket field to edit it. It is best to use a guided modifier group when
you want to force a choice on an item, such as what side a customer orders. Unguid-
ed modifier groups are best used for special requests/edits to items customers have
ordered, such as optional add-ons or groups such as hamburger mods, which would
allow the employee to take things off or add things to a hamburger for the kitchen
ticket.

• Allow Open Modifiers: creates a button within this modifier group that will prompt
for name and price, allowing staff to add special instructions to certain items in the
system. Allow open modifiers with caution, as employees can use this as a way to give
standard modifiers away at no price.

On the far right of the screen is a large list that spans the height of the page. At the
top of this, you can toggle between Modifiers and Items.

• Modifiers: this list will show you what modifiers are currently connected to the mod
group you have open. To add more, select the small plus at the top left of this list. An-
other list of all the modifiers you currently have in the system will appear. If the mod-
ifier you are searching for to add to your modifier group is already on this list, you can
select it here. This will highlight it in grey. Highlighting multiples will allow you to add
multiples all at once. There is a search bar at the top to help quickly navigate to the
modifier you’re looking for. If the modifier doesn’t exist in your system yet, you can
scroll to the bottom of this list instead and find the button called Add New Modifier.
This will allow you to create the new one you need.

• Items: this list will show you what items the modifier group is currently attached to.
To add more, select the small plus sign while the Items list is selected to be shown
all of the items currently in the system. You can filter this further with the small key
button at the top left of this selection screen. This will allow you to filter your items
by either category or department. If you select a specific category and would like this
modifier group to appear on all the items within it, you can select the Select All but-
ton. This will highlight all the items on the list in grey. Clicking the Add Selected but-
ton will move all these over to the Items list.
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Edit Modifier Descriptors

Modifier Descriptors are additional options that will appear on every Modi-
fier Group screen on the home page. These allow you to set words with rules such
as NO, ADD, or EXTRA that can be added to modifers to change what they do.
Some may have already been created for you when you receive your system.
When you select Edit Modifier Descriptors, the left of the screen will display the
descriptors currently in the system. When you select one of these or create a new
one with the New Descriptor button, the right side of the screen will display rules
that change a modifiers price depending on what is applied.

• Add Price: when selected, this descriptor will add the price of the modifier to
the selection, even if the modifier group rules state it is free; if the descriptor is
used on a modifier that already charges, it will charge double that.

• Nullify Price: the descriptor will nullify any charge a modifier may incur; useful
when using NO on a modifier that would usually charge.

• Subtract Price: the descriptor will subtract any charge a modifier may incur.

• Add Value to Price: the descriptor will add the value listed in the blank to the
right to the modifier.

• Subtract Value From Price: the descriptor will subtract the value listed in the
blank to the right to the modifier.

• Apply Percentage to Price: the descriptor will apply a certain percentage of the
price to the charge of the modifier as listed in the Percentage blank; can be used
on a descriptor such as HALF or QUARTER to only charge that percentage of the
modifier.

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6.7 Edit Departments - Tax Rates in Your System

Departments allow you to set tax rates for different groups of items in your
database. This is especially helpful for reporting purposes and for items that may
have different tax rates such as Food, Beverages, Wine, Liquor, Etc. Be sure to
check your departments before using the system to make sure the correct tax rates
have been set up for you.
When you select Edit Departments, the left of the screen will display your
current departments. When you select a department or create a new one using the
New Department button at the top right of the screen, a few options will appear.

• Taxable: when enabled, allows the department to tax at the rate provided in Tax
Rate.

• Track Time: save the time it was sent to the kitchen so that you can store the
time it was sent for use in future reporting.

• Tax Rate: sets the tax rate of the department.

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Below this is a blank list. This list will allow you to add new Tax Rates to the
department if you would, for instance, like to have state and county tax separated,
or if you have state taxes that are added per ounce of a product. When you select
the small plus sign to the right of this list it will give you the option to Add New
Tax Rate. When selected, you will be prompted for a name and a rate percentage.
There will also be additional checkboxes to select.

• Rollup: rolls this tax rate into the tax rate provided in the Tax Rate already ap-
plied to the department and doesn’t separate it on the customer receipt.

• Line Detail: shows this new tax rate as a line detail on a customer receipt.

• Reporting: this rate doesn’t show up on the ticket; this is only for reporting pur-
poses and not for adding a tax rate to they item.

• Per Ounce: charges an amount of cents per ounce; when selected, this chang-
es the Rate blank from percentage to cents per oz. The item this department is
attached to must have ounces set on page 3 of its item maintenance screen.

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Creating Smart Tax

Smart tax is most commonly used in the instance that a state’s tax laws re-
quire that alcohol does not charge taxes when not ordered with food. To set this
up, you will first have to make sure all the items that need to be taxed this way are
in the same departments. Once they are, select Admin -> Edit Departments and
choose the department you would like to add smart tax to.
Ensure that the correct rate is applied and that it is marked at taxable. This is
the rate it is going to add when any item under this department is rang up with a
normally taxed item.

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Now you have to manually set up each item within that department that will
need smart tax. To do this, go to Admin -> Item Maintenance and select the appro-
priate item. Remember you can filter by department here.
Once you have the item selected, choose Page 2 in the settings section. Select
Smart Tax to enable it and save the item. Now when this item is ordered by itself
it will not charge taxes but when ordered with an item not using smart tax, it will
charge tax for both items.

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Admin Screen Features

6.8 Ticket Commands

Ticket commands are options you can set in the system that will allow you to
add the commands to the bottom of kitchen tickets. By default, your system should
have one set as DO NOT MAKE and another set as TO GO. These allow you to des-
ignate to the kitchen what type of ticket you are sending them so that they plate it
correctly.
To create a new one, select Ticket Commands on the Admin screen. This will
prompt the Command Maintenance page. Select New Command at the top right of
the prompt. Name the new command and select save.
To use one of your ticket commands, have a ticket created in the ticket field
on the home screen and then select Commands at the bottom right of the screen.
The system will allow you to add the commands you have in the system to the tick-
et and you can select multiples if you need to.
When selected, these will show up at the top of the ticket field on your ticket.
When sent to the kitchen, it will appear at the bottom of the kitchen ticket. Make
sure to add the command before sending to the kitchen.

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6.9 Discount Maintenance

The Discount Maintenance button contains the different set discounts you
have in your system and allows you to create more. When you select Discount
Maintenance, three options will appear:

• Edit Discounts: contains your default discounts; these must be manually applied
to tickets or items.

• Scheduled Discounts: this section allows you to attach default discounts to items
during specific hours and days of the week; useful when creating happy hour
items.

• Mix and Match: discounts used to mix and match items of your choice; useful
for creating discounts that occur on items when a customer buys multiples.

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Edit Discounts
This section will allow you to create and edit your standard discounts in the sys-
tem. To create a new one, select New Discount at the top right of the screen. This will
allow you to name the discount and add a description. Below these options are check-
boxes that allow you to further modify what this discount does.

• Active: when enabled, sets the discount as active so that it is a selectable option.

• After Tax: sets the discount to apply after tax has already been added.

• Ignores Modifiers: discount does not apply to the modifiers that may upcharge on an
item.

• Disable Doubling: disables doubling a discount on an item that you use the dou-
ble button on; helpful when trying to double a happy hour item that the customer
doesn’t get a double discount on.

Below these checkboxes are options that will dictate what the discount will do
when applied. You can set the discount to take a percentage off, to take an amount off,
to set the price of the discounted item, or to remove tax. Make sure when doing a per-
centage to have the numbers place correctly with the decimal places. For instance, 20%
should be input in the system as 20.00%.

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Scheduled Discounts
To create a scheduled discount, you must first have the standard discount
created that you will apply to a set amount of items at your specified time and date
range. For instance, if you want all draft beer to be 20% off during you restaurant’s
happy hour, you will first have to create a standard discount that applies 20% off.
Once you have a standard discount created for your scheduled discount,
open the Scheduled Discounts page. Select New Discount at the top right of the
screen. Name the new scheduled discount and make sure to mark it as active so
the system will apply the discount. Next, choose the days of the week the discount
will apply to.

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You will then need to input when the discount is effective from and to. Input
the correct time and set the date range. If the discount will go on indefinitely, make
sure to select Ignore End Date and the system won’t take into account what date
you have set in the To blank.

Below these options is a small blank labeled Discount. This is where you will
apply a standard discount to the scheduled discount. Select the small plus sign and
select from the list or select Add New if you would like to create a new one from
this page. Once you have a discount selected, you can begin adding the items that
the scheduled discount will be applied to during your set time.

Select Edit next to the blank Items list. Your items on the next page will be
listed by category first. Choose a category and it will expand, revealing the items
it contains. When you tap on an item within the category, it will be highlighted in
green. Select all the items you would like to add the scheduled discount to and
when you are finished, select Save at the top right of the screen. This will take you
back to the Scheduled Discounts editing screen. Don’t forget to select Save once
more at the bottom right of the page.
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Mix and Match

A mix and match discount automatically gives customers a discount when
they purchase a specific combination of products. This is most notably used in in-
stances where a customer purchases items that are on a buy one get one special.
For example, a customer purchases a drink and receives the second 50 percent off.
Another example would be having a two for $10 special.
To begin creating the mix and match discount, name the discount and make
sure to mark the active checkbox. Mark the days of the week that you would like
the discount to apply. You will then need to input when the discount is effective
from and to. Input the correct time and set the date range. If the discount will go
on indefinitely, make sure to select Ignore End Date and the system won’t take into
account what date you have set in the To blank.

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Now before selecting the items you would like the mix and match to apply to, you
must set the discount levels. Discount levels allow you to set the price that the group of
items will become after the discount or how much each item will become after the dis-
count. Choose the Set Group Price checkbox to set what the group’s total will be after
discount or choose the Set Item Price checkbox to set what the individual items will sell
for after discount.
Start by setting up Level 1. Set how many of the mix and match product a custom-
er has to purchase before receiving a discount. In the case of the first example listed
above, set the Quantity for Level 1 to 2. Next, you will need to set up either the Price for
All if using the Group Price option or the Price per Item if using the Item Price option.

Because of the way the mix and match changes prices, you will need to calculate
how much each item becomes after the discount you provide. For instance, if doing a
buy one get one free promotion, you will want to calculate what the items would cost if
they were 50 percent off each. In the case of a two for $10 special, simply marking the
level as a group price and setting the price at $10 sets this for you.
If you allow the customer to purchase the special multiple times and it is set to the
Group Price option, make sure to set multiple levels to account for this. For the 2 for $10
special, you would set Level 2 to Quantity 4 and Group Price to $20 and so on.
In the case of individual prices with the Set Item Price option, setting Level 1 to 2
and Price per Item to the item’s sale price will allow all included items after the second
purchased to also be included in the sale.

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6.10 Edit Table Diagram - Creating Your Table Layout

Creating a Table Diagram will allow you to have tables to select and add tick-
ets to. To make a table diagram, select the Admin -> Edit Table Diagram button.
This will take you to the table editing screen. To begin, select the green plus tab at
the top left of the page. This will create a new blank diagram. If you would like to
pick colors here, make sure you have a color scheme and it is applied to your devic-
es. Once a blank diagram is created, press and hold your finger down on the back-
ground. Four options will appear:

• New Table or Object: allows you to create a new table, which is selectable for
tickets, or an object, which is not selectable for tickets. This is covered in more
detail below.

• Change Background Color: allows you to change the background color; if you
have a color scheme enabled, your primary and secondary colors will be your
options; otherwise, grey and dark grey are your options.

• Rename Section: allows you to rename the current section, by default it will be
called Diagram followed by a number.

• Delete Section: will delete the entire table section. Use with caution as this may
cause open tickets to disappear.

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Creating New Tables or Objects

The bulk of creating a table layout will be creating the tables and arranging
them between the different diagrams. This section will go over this in more detail.
After pressing and holding your finger down on the screen to display the table dia-
gram options, select New Table or Object. A new square yellow object will appear.

Tap the object once and it will be highlighted in white meaning it is the se-
lected table. Once highlighted, you can use your finger to drag it around the screen
or use two fingers to expand or shrink the object.

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Double tap the table for editing options. On this page you can edit what
shape the object takes at the top, whether the object is actually a table with the
checkbox, what the table is called, and what color the table is. If you would like this
object to be selectable by employees to assign tickets to, make sure the Object is
Table is selected. After you’ve done that, you can then give the table a name. Save
when finished.
The table name will display in green if it was successfully created as a select-
able table. All object names will be displayed in black. If you have multiple tables
that are the same size and shape, this page will also let you duplicate tables. The
system will prompt you for how many additional tables you’d like to create with the
same specifications.
All duplicated tables will populate on top of the original table. Select the ta-
ble and drag it away and any additional tables you created along with the original
will be below it. Make sure that all tables you create have a unique name or the
system will think they are the same table when you assign a ticket to them.

!!! Make sure that the checkbox for Object is Table is

selected if you want the table to be selectable. Also be
sure to give every table a unique name/number. !!!

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6.11 Color Scheme Maintenance

To change the default colors the Paradise system came with, open Color
Scheme Maintenance in the Admin tab. A color scheme may have been created
for you. If so, it will be listed on the left. To create a new color scheme, select New
Color Scheme at the top right.
Begin by naming the color scheme. Next, at the far right are blank squares
below the names Red, Orange, Yellow, and Green. Select the blanks below these to
be given a color picking option. Try to keep these colors the same as the name as
these four will dictate the colors of important buttons such as Pay, Send, Void Tick-
et, etc.

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In the middle of the screen are a Primary and a Secondary color. The Prima-
ry color will change the background color of the screen. The Secondary color will
change the hardcoded buttons, such as the Home and Employee tabs at the top,
and the buttons within the tabs.
Below these are nine extra spots for color. The color you choose for number 1
will change the color of all your categories and items in the system. The rest of the
options are all there for you to have additional color choices in the system.

When choosing a color with the color picker on the Set Color screen, there
are two small bubbles, one on the large gradient color block, the other on the
small rectangular bar. Sliding the one at the bottom will change the color gradient
of the block above. Sliding the one on the gradient color block will change the cur-
rent selected color. Play around with these settings until you have colors that work
for you. You can have multiple color schemes created to easily switch between as
needed as well as add different color schemes to templates.

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6.12 Edit Vendors

If you would like to keep track of vendors in your system and be able to keep
track of what inventory came from which vendors, you will need to create them
in the Edit Vendors section. Select this option on the Admin tab. When you have
vendors, they will be listed on the left of the screen. To create a new vendor, select
New at the top right. From here, you can supply the information you have from the
vendor; only the name is necessary when creating a vendor.
To attach a vendor to an item, find the item either in item maintenance or on
the home screen and open its editing page. On the far right there will be a blank to
provide the vendor. Select the small plus sign and the list you currently have in the
database will appear. Select the approprite vendor and save the item.

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6.13 Printer Maintenance

For the most part, your printers will have already been created for you in the
printer maintenance screen, depending on if your printers were shipped to you
from Paradise or not. On the left will be a list of your current printers and they will
normally be labeled as Kitchen Printer or Sta Rec, depending on what they are.
Make sure that these settings are left as they are unless directed by tech support
otherwise, as the settings here are what enable your printers to function properly.
Adding Items to Kitchen Printer
You may find that you need to assign items to a kitchen printer so that they
print to that printer when sent. To do this, simply select your kitchen printer on this
page. In the middle are the options that allow it to function. On the right is a list
of all items assigned to the printer. To assign additional items, select the small plus
sign at the top left of this list. A list of all the items in the database will appear. To
more easily search through this, select the small “i” at the top left of the new item
list. This option will allow you to filter your items by either department or category.
To easily select everything in whichever option you filter by, choose Select All. This
will highlight all items currently filtered on the list. Next, select Add Items to Select-
ed Printer. This will move them all to printer’s Assigned Items list.
To individually move items, select them on the list to highlight them in grey,
then tap on the Assigned Items list to move them. Make sure to save when fin-
ished.

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6.14 Printer Routing

Printer routing allows you to assign some of your devices to print to different
printers based on a schedule. This is a useful feature if you would like for one of
your stations to switch to a different printer than it’s usual one without having to
change it for those days. This setting allows you to set days when these other print-
ers work with the station.
To set up printer routing, begin by selecting New Route after opening the
Printer Routing page. Name the new route and don’t forget to mark it as active.
The active check box is also an easy way to turn the route on and off when you
would like.
After naming the new route, select the days that you would like the device to
route to a different printer. You will then need to input when the route is effective
from and to. Input the correct time and set the date range. If the route will go on
indefinitely, make sure to select Ignore End Date and the system won’t take into
account what date you have set in the To blank.

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Next, select the printer that the device normally prints to that you would like
to change in the blank next to From Printer. In the the To Printer section, select the
printer you would like it to route to.

Lastly, select the Edit button next to the Devices section. This will display a
list of the devices in your system, which are your stations. Choose which stations
this change will effect. Then save. Don’t forget to test these settings to ensure they
work properly.

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6.15 Device Maintenance

The Device Maintenance screen contains information and settings on each of the devic-
es connected to your database. At the left is a list of all iPads on the database if you have more
than one. If tech support has assisted you at some point by loading your database, their iPad
will also load on this page.
The device you are on will be highlighted and the name will display it’s three letter des-
ignation and say This Device in parenthesis. The three letter combination keeps the devices
separate and lets you know which device is which on things like drawer reports and will let you
know which device began a ticket.
When you select a device, the device’s options will appear on the right of the page. Ev-
erything in grey is something that cannot be changed.

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• Label Printer IP: if you have a label printer, this is where the IP address is sup-
plied so the iPad and label printer communicate. This is already set up for you if
you ordered a label printer initially with your Paradise order.

• Card Terminal: designates which card terminal is used with this device.

• Receipt Printer: designates which printer is this device’s default printer.

• Printer Exclusions: this is used in rare cases where you are on a station that does
not need to print an assigned item to a specific printer; mostly used when on a
bar station that you don’t need bar tickets to go to but you do need them to go
to printers from other stations.

• Sign on iPad: when used with the Sign Receipt on iPad checkbox in Admin ->
Company Settings -> Ticket, will allow receipts to be signed for on the iPad rath-
er than on physical tickets.

• Device Timeout: sets the time in seconds that the system will wait before re-
turning to the log in screen. Set to zero to disable timeout.

• Scale Type: sets the type of scale if you are using one from the two available;
will have already been set up for you if you ordered a scale initially with your
Paradise order.

• Scale IP: the IP address of your scale; set up for you already if you ordered a
scale initially with your Paradise order.

• CFD IP: sets the IP of a Customer Facing Display iPad so they communicate; the
scan button allows you to scan the QR code on the CFD to automatically input
the IP. Both your iPad stations and CFD must be on the same network for this to
work.

• Color Scheme: sets the color scheme of this device so you can have different
color schemes on different iPads.

• Can Have Cash Drawer: set whether cash drawer use is enabled on this device.

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6.16 Open/Closed Print Jobs

Your print jobs are shown in the Admin Screen in the bottom center of the
screen; you can switch between your open and closed print jobs by switching be-
tween the Open Print Jobs and Closed Print Jobs tabs. Normally if your printers are
functioning properly you won’t have any jobs listed in Open Print Jobs but they will
sit here until a printer is available.
If you find you have a backlog of print jobs and don’t need to reprint them,
you can clear them by pressing and holding your finger down on the top print job
and dragging your finger down toward the bottom of the page. A red button will
appear. Let go and select the red Clear Queue button to clear out the queue. If you
have a few jobs backlogged, you may need to do this multiple times. You can also
select one of these jobs and the next page will give you the option to reprint the
ticket.

Drag Down

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6.17 Terminal Status

The terminal status screen is to the right of your open print jobs. This section
details the Status, IP, and name of your credit card terminal. Different terminals will
look different on the status screen; for instance, some terminals that are bluetooth
won’t have an IP address. If you have a card terminal that is hardlined to internet
and you notice that it doesn’t seem to be connected, try selecting the Check Con-
nection button on this status screen. It should say Available next to status when
properly connected. Other terminals such as a bluetooth reader may say Label in
the status section instead of saying connected.

6.18 Printer Status

At the bottom right of the Admin screen is a section labeled Printer Status. If
you have any ethernet printers and are using the Print Queue supplied with your
equipment, the ethernet printers will be listed here. This area is to help diagnose
printer issues. If the screen says Print Queue Unavailable, then you have an issue
with your print queue or internet connection. Check the troubleshooting guide to
resolve this issues.
While the system is connected to the print queue and the printers are listed,
each printer will have a status listed. From here the system will tell you if the print-
er is available, unavailable, if the cover is open, etc.

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6.19 Rental Maintenance

Rental Maintenance allows you to add additional rental rates to items as well as
create the rental items. Before you do this however, you must create an item button in
the system that will prompt you to select from the rental items you have.
Start by going to your Home Screen and creating a new category for your rental
items. Now create a new item within that category. Name the item and give it the appro-
priate department based on how it needs to be taxed.

Now, to have it function as a rental item, check the Rental checkbox on Page 1 at
the bottom left of the item’s maintenance page. Two new selections will appear: Rental
Info and Rates.
Select Rental Info to add the items that you will rent to customers and their rates.
A new screen will appear.

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Rental Info
This new screen will allow you to set things such as the rate and the deposit
amount for the item.
• Rate Name: Name of the rate you are creating.

• Deposit Amount: The amount a customer has to deposit to receive the rental item.

• Rate: The amount of money a customer will pay per additional minute, hour, or day.
Set the time increment by selecting the blank next to Per.

• Minimum Rental Time Of: Sets the shortest amount of time the customer can rent
the item; if the customer brings it back early they will still be charges for the mini-
mum rental time.

• Max Price Of: Sets the maximum amount the customer can be charged.

• Update Charges Every: Updates the charges in the Rental Tickets screen based on
what is set here.

• Round Up To Next Charge: Sets whether the system charges the customer full price
for a time period, even if they only used it for half that time.

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To add items that will be rented to customers, select the Add button at the far
right. Another page will appear that will allow you to create a new Rental Item. Give the
item a name and make sure to give the item a serial number. Once you have done this,
select Save. Now that you have a new rental item, select Add again, which will give you
the option to add the item you just created. You can also add notes about the item here
by typing in a note and selecting Add Note.

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Setting Additional Rental Rates

If you would like to apply a different tax rate to an item for any reason (daily spe-
cial, discount, etc) you can create additional rental rates to use on your rental items. To
set these, go to Admin -> Rental Maintenance and select Rental Rates.
To make a new rate, select New Rental Rate at the top right. From here, you can
create new rules for your rental items that you can later apply when you ring the item in
for a customer. The rules are explained below, along with an example.
Rental Rate Maintenance
• Rate Name: Name of the rate you are creating.

• Deposit Amount: The amount a customer has to deposit to receive the rental item.

• Rate: The amount of money a customer will pay per additional minute, hour, or day.
Set the time increment by selecting the blank next to Per.

• Minimum Rental Time Of: Sets the shortest amount of time the customer can rent
the item; if the customer brings it back early they will still be charges for the mini-
mum rental time.

• Max Price Of: Sets the maximum amount the customer can be charged.

• Update Charges Every: Updates the charges in the Rental Tickets screen based on
what is set here.

• Round Up To Next Charge: Sets whether the system charges the customer full price
for a time period, even if they only used it for half that time.

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Using a Rental Item

Once you have created some rental items, you can now ring them up. Select the
item and you will get a pop-up of the items you can select to rent. Select the item to
highlight it in grey and then tap on the arrows facing the Pending Checkout section. This
will move the item to the ticket. If you would like to assign a different rate than what
is on it by default, select the item on the Pending Checkout side to hightlight it in grey.
Now select the button Assign Rate. This will give you a list of any additional rental rates
you may have created. Select the rate to override it’s default rate with the new one. If
you make a mistake, you can select the item again and tap Reset Rate.
When you’ve finished selecting your item, tap Accept. This item will now be rang
up on the ticket with it’s deposit amount. Pay this ticket out to pay the deposit amount
and this will close the ticket but will continue to track the amount of time they keep the
rental open for.

Paying Out a Rental Ticket

When a customer returns their item, they will then have to pay on the additional
balance they accrued based on how long they kept the item and the rules you have set
for the item’s rental. When you are ready to return the item, go to Employee -> Rental
Tickets and the next page that appears will have a list of your open rental tickets.
Select the ticket that you would like to return. Select Return Items at the bottom of
the page. This will return the items to inventory and ring up their remaining total to the
ticket for them to pay. You can then finish paying the ticket.
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In this chapter...
7.1 Web Reports vs. Local Reports.............................................184-186
7.2 Sales.....................................................................................187-209
7.3 Item Levels............................................................................210-211
7.4 Inventory...............................................................................212-216
7.5 Employee..............................................................................217-220
7.6 Customer..............................................................................221-224
7.7 Drawer..................................................................................225-226
7.8 Daily Logs.............................................................................227-228
7.9 Modifiers......................................................................................229
Reporting - An In-Depth Look

7.1 Web Reports vs. Local Reports

The Paradise application on your iPad only contains fifteen days worth of
current data, excluding your Customer Database ticket history and Employee Ac-
counts. To see more data, you will need to create an account on the Paradise On-
line Dashboard, which will give you access to your web reports. Once you have an
account, a tech will need to link the database to your account.

Switch to Local Reports

Once this has been done, you can now access your web reports and local
reports through the iPad. To enable web reports, go to Admin -> Company Settings
-> Reports and select the Use Web Reports checkbox. Now when you run your re-
ports, you’ll have the option to switch between Web Reports, which will load au-
tomatically and allow you access to all of your current data, and Local Reports. The
button to switch can be found at the top right corner after opening Reports. Every-
thing in this guide will cover how to use and access these local reports but keep in
mind that the dashboard works in a very similar way.

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How to Run a Report

There are many reports in the Paradise system that will allow you to more
closely manage your business and keep track of excessive voids, comps, and dis-
counts to reduce shrinkage. They are divided up into eight different sections, listed
to the left of the screen when you select Reports.
Most reports, when selected, will give you the option to select your date
range and time range. To change the date, select the current date and a calendar
will appear. This will allow you to choose the correct starting and ending date that
you would like the report to pull for. Change the time range in the same way, mak-
ing sure to correctly add AM or PM based on the time range you are trying to pull.
Make sure that your FROM date and FROM TIME are before the TO date and TO
TIME respectively.

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At the bottom right of the screen you have three different report options: CSV,
Thermal Print, and PDF. The CSV option creates a .csv file that is importable to
different programs. When you select this option, it will give you a preview of the
file first; if correct, everything will be separated by commas. Select Confirm and
the system will allow you to email the file out. Make sure that you have an email
address set up on your iPad, that way the system has somewhere to send the email
out from.
The Thermal Print option will allow you to print to your receipt printer. Keep
in mind that some reports are quite large and will use a lot of paper. You may be
best off using the PDF option.
The PDF option creates a .pdf file that can be viewed on the iPad itself and a
few additional options. Once you select PDF, a file will open on the iPad screen. If
it doesn’t appear immediately, select the small file at the bottom of the screen to
open it. Once open, you can swipe through the pages if there are multiples to view
the file. To view the options bar, tap once on the report. At the top right, there is
a printer icon. If you have an Air compatible printer on the same network that the
iPad is on, you will be able to print this report. Next to this icon is a small envelope
if you have an email address connected to the iPad. Select this and the system will
allow you to email the file. To leave the page, make sure the options bar is at the
top of the screen and select Done.
Some reports have additional options you can choose from, such as employ-
ees if you would like to specify a particular employee’s report. Then there are yet
other reports that have other selectable specifications.

Information on a Report
At the top of every report is a list of information. The first line tells you what
report it is. Below this it has your company name and then the name of the em-
ployee who ran the report directly below. Next is the date range, which will detail
the date and time range you pulled for the report. Below this is the date and time
the report was pulled or printed and what device it was printed or pulled from (EX
Sta 1, Sta 2, etc.)

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7.2 Sales
This reporting section deals primarily with dividing your sales into different
sections such as department, category, or payment details. Learning to read your
sales reports is crucial to running your business effectively. This chapter will go
over the different types of reports in the Sales section.

Sales Summary Report

This report includes a ticket summary and payment details and allows you to
pull a brief overview of sales for the given time range. The Ticket Summary section
will review how many tickets you sold, what the total ticket subtotal is, their tax,
and the ticket totals. Below is the payment details section, which separates your
payments into their different tender types, with totals at the bottom.

• Tickets Sold: The total of tickets sold for all stations, per time frame.

• Ticket Sub Total: The total of payments taken for all tickets sold on all stations
before tax is applied, per time frame.

• Tickets Tax: The tax total on all tickets for all stations, per time frame.

• Ticket Total: This total is the Ticket Sub Total and Tickets Tax added together.

• Fees: Applies only to merchants on the Cash Discount Program. Lists the fee
applied to transactions of different payment types. This fee will be added to all
forms of payment and rebated for Cash and Check due to the way the Cash Dis-
count Program works. This fee also applies when using Redemptions in states
that have laws applying to bottle fees.

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• Type: Lists the payment type used.

• Sub: The total of payments taken per payment type before tax is applied on all
stations, per time frame.

• Rbt: Applies only to merchants on the Cash Discount Program. Lists the rebate
applied on tickets of different pay types based on what payment method was
used. In the case of Cash and Check, these should always have rebates that
match the fee applied. This rebate also applies when using Redemptions in
states that have laws applying to bottle returns, as those returns are rebates. If
using both the Cash Discount Program and Redemptions, the Rebate and Fee
may not match in this case.

• Tax: The total of tax taken per payment type for all stations, per time frame.

• Total: The totals of each payment type for all stations, per time frame.

• Tip: The tips that were applied per payment type; normally only the Credit row
has a tip amount listed.

• QTY: The quantity of payments per payment type for all stations, per time
frame.
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All Transactions Report

This report will allow you to specify a pay type on the left in addition to the
normal parameters. When ran, this report shows a breakdown of each transaction,
what time it was ran, what type of payment it was, the amount paid on the tick-
et, the tip on the ticket, and the ticket total. This report also allows you to choose
which payment types you would like to appear on the report; if you don’t select
one, it will pull a report of all payment types.

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• User: The employee that closed the ticket.

• Time: Includes the date and time that the ticket was closed.

• Type: This is the payment type that was used to pay the ticket.

• Amount: The amount paid on the ticket with that payment type.

• Tip: The tip amount if a tip was added to the ticket.

• Ticket: Lists the ticket number of the closed ticket.

• Ticket TTL: Shows the ticket total of the Amount and Tip together.

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Sales by Department Report

This report shows your sales by department without taxes, as well as how
many items were sold per department.

• Name: The name of the department reporting sales.

• Total: The total before tax that was taken per department, per time frame.

• Qty: The amount of items sold within each different department, per time
frame.

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Sales by Category Report

This report shows your sales by category without taxes, as well as how many
items were sold per department.

• Name: The name of the category reporting sales.

• Total: The total before tax that was taken per category, per time frame.

• Qty: The amount of items sold within each different category, per time frame.

By Additional Fields Report

If you have created additional fields for items, this report will allow you to
run reports on what you sold based on those additional fields. This can be by col-
or, size, etc. You can filter this report further by selecting a specific field to run the
report with. If ran for all, this report will leave them all in one chart together.

• Name: The name of the item with an additional field added to it.

• Amount: The total of the items before tax, per time frame.

• Qty: The amount of an item that sold in the given time frame.

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Payment Detail Report

This report separates your payments into their different tender types, with
totals at the bottom. This report is also on both the Sales Summary report and the
Total Sales report.

• Type: Lists the payment type used.

• Sub: The total of payments taken per payment type before tax is applied on all
stations, per time frame.

• Tax: The total of tax taken per payment type for all stations, per time frame.

• Total: The totals of each payment type for all stations, per time frame.

• Tip: The tips that were applied per payment type; normally only the Credit row
has a tip amount listed.

• QTY: The quantity of payments per payment type for all stations, per time
frame.
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Hourly Report
This report will give you an hourly breakdown of the day, starting with the
hour set as From Time and ends at the hour set as To Time.

• Hour: Lists the hours of the day so that the report can break down what sales
were made during which hour.

• Sale: Total made in sales per hour listed.

• Tips: Total tips made per hour listed.

• Total: Totals the Sale and Tips columns.

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Credit Transactions Report

This report breaks down each card transaction taken in the given time period.

• PNRef#: The Payment Network Reference ID (PNREF) field is a unique trans-

action identification number. The PNREF is used to identify the transaction for
billing and reporting purposes.

• Card #: This shows only the last four digits of the credit card used on the trans-
action.

• Amount: This is the amount billed to the card listed for the transaction.

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Gift Card Report

This report will list active gift cards in the system within the given time range
and will show how much they were opened for and how much is left on the card.

• Card#: Lists the card number of the gift card.

• Start Amt: The amount that was added to the gift card when it was first opened.

• Balance: This is how much is remaining on the gift card when the report was
ran.

• Last Paid: This is the amount last paid for with the gift card.

• Paid Dt: This is the date that the Last Paid was made.

• Created: This is the date the gift card was made.

• On Ticket: This is the ticket that the gift card was sold on.

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Discount Report
This report will break down your discounts so that you can more easily track
which discounts are being used and when. This will show you both scheduled and
manually applied discounts.

• Type: This breaks down the type of discount into different categories: Sched-
uled, Ticket, and Item. Scheduled means the discount is a scheduled discount
(automatically applied by the system), typically in the event of happy hour dis-
counts for instance. Ticket discounts are discounts that are manually applied to
the entire ticket rather than to just one item. Item discounts are discounts that
are manually applied to a specific item.

• Total: This is the total amount discount per discount type, per time frame.

• Qty: This is the total amount of discounts per discount type, per time frame.

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• Type: This displays the type of discount. If it is an item discount, it will display
the discount type of Item next to the name of the item that was discounted. If
the discount made was toward a full ticket, it will show up a little bit differently.
First, the ticket will be listed in Type. It will show a $0 balance as to what was
discounted. However, below this it will list all the items that were on the ticket
and these are what the discount balance displays on. See example above.

• Discount: This will display the name of the discount used on the item or ticket.
This helps track what discounts are made and toward what to make sure that
employees aren’t using discounts on the wrong things.

• Ticket#: This displays the ticket number of the ticket the discount was applied
to.

• User: This is the user who added the discount to the ticket if applicable.

• Total: This is the total of the amount discounted per ticket.

• Discount: This tracks each discount type to better help find out how many of
each discount was used in a given time period. If the discount is a manually-add-
ed standard discount, the system will total how many times it was used. If it is
a manually entered discount that is not a standard, pre-made discount, it will
show the discount but not track it under a name.

• Qty: Amount of times the discount was used within the given time period.

• Total: Total amount that was discounted for the standard discounts.

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Void Report
The void report will break down the different types of voids that were made in
the system during a given time range, allowing you to more easily track why voids were
made and by what employee.

• Type: This breaks the voids down into what sort of voids were made. It is first broken
down into Ticket and Item, with a Total beneath them. If a void is listed under Ticket
it means that the entire ticket was voided. If the void is listed under Item, it means
that just an item on the ticket was voided. Below this the voids are separated in the
departments the items belonged to that were voided. The total is listed below the
departments, totaling the amount that was voided in the different departments.

• Sub: The subtotal before tax of the voids that were made.

• Tax: The tax that would have applied that was voided along with the subtotal.

• Total: This is the total of the Sub and Tax amounts of the amount voided.

• Qty: The amount of voids made of each type.

• Type: This separates the voids into whether they were item or ticket voids.

• Ticket#: The ticket number that the void was made on.

• User: This will display a user if the person didn’t have permission to void the item or
ticket and was overridden by a manager.

• Override: Shows who made an override if one was made on a void.

• Reason: Displays the reason given for the void occurring.

• Total: Total of the Sub and Tax amounts of the amount voided.
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Comp Report
The comp report will break down the different types of comps that were
made in the system during a given time range, allowing you to more easily track
why comps were made and by who.

• Type: This breaks the comps down into what sort of comps were made. It is first
broken down into Ticket and Item, with a Total beneath them. If a comp is listed
under Ticket it means that the entire ticket was comped. If the comp is listed
under Item, it means that just an item on the ticket was comped. Below this
the comps are separated in the departments the items belonged to that were
comped. The total is listed below the departments, totaling the amount that
was comped in the different departments.

• Sub: The subtotal before tax of the comps that were made.

• Tax: The tax that would have applied that was comped along with the subtotal.

• Total: This is the total of the Sub and Tax amounts of the amount comped.

• Qty: The amount of comps made of each type.

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• Type: This separates the comps into whether they were item or ticket comps.

• Ticket#: The ticket number that the comp was made on.

• User: This will display a user if the person didn’t have permission to comp the item or
ticket and was overridden by a manager.

• Override: Shows who made an override if one was made on a comp.

• Reason: Displays the reason given for the comp occurring.

• Total: Total of the Sub and Tax amounts of the amount comped.

• Reason: This displays the reasons that were used during the time period to make the
comps.

• Qty: The amount of times the reason was used within the time period.

• Sub: Amount of money comped before taxes.

• Tax: Amount of tax that would have been collected on the tickets or items had they
not been comped.

• Total: Total that would have been collected, including taxes, on tickets or items that
were comped.

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Total Profit Report

This report shows your total income and your total expenses in a specific
period of time. It’s an especially useful report for retail merchants and any others
tracking cost of inventory in the Paradise system as it displays your profit (or loss)
based on your sales and expenses.

• Sales: The total sales made in the given time range, which adds together the
Sub and Tax amounts.

• Tax: Total tax collected in the given time range.

• Sub: The total sales made in the given time range before tax has been added.

• Cost: If items in the system are given a cost amount, this column totals it. This
cost is subtracted from Sales to create the amount listed in Profit.

• Comm.: This is only used by merchants using commission; this totals the com-
mission made for the given time range, which is subtracted from Sales to create
the amount listed in Profit.

• Labor: Calculates the cost of clocked in employees for the given time period.

• Profit: Calculates the Profit made in the given time period by taking the Subtotal
and subtracting Cost, Commission, and Labor.

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Item Profit Report

This report is similar to the Total Profit Report except it gives you your total
Income and expenses for each item sold in a specific period of time. It’s a useful re-
port as it shows the profit that each item makes so that you can keep track of what
items are best sellers.

• Name: Name of the item sold.

• Cost: The total cost of each type of item sold.

• Resale Amt: How much the item sells for.

• Commission: This is only used by merchants using commission; this is how much
commission was made on the item.

• Profit: How much profit was made for each type of item.

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Redemptions Report
If you use the redemptions feature of the Paradise system, you may need to
track how much you are collecting in bottle fees. This report will track the bottle
fees you have collected along with the tickets they were applied to and how much
was paid on the full ticket.

• Ticket #: This displays the ticket number of a ticket that had a redemption fee
applied to it; this also totals the amount of tickets redemption fees were collect-
ed on at the bottom of the list.

• Total: This shows the complete ticket total.

• Bottle Fee: This displays the amount collected from any bottle fees on items.

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Multi-Tax Report
This report is used for merchants that have applied multiple tax rates on a
department in the event that certain items must be taxed with an additional rate
due to state tax laws. This helps tracks what you are collecting for these additional
tax rates to keep them separate from what you are collecting with normal sales tax.

• Name: Name of the tax rate in the system; separated into any additional tax
rates that have been created in the system on top of what a department already
taxes and Sales Tax.

• Rate: The additional tax rate applied to the items on the ticket that have multi-
ple tax rates applied to them. Does not display the Sales Tax rate.

• Taxable Amount: The cost of the item that the tax rate was added to.

• Qty: Amount that the tax rate was used in the given time period.

• Taxed: Amount of tax collected on the item from each tax rate applied.

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Hourly Overview Report

This report can be accessed from both the reporting section and from Manager->
Hourly Overview. This report displays each hour’s sales, starting with the first hour that
begins reporting sales. This report allows you to see your sales and cost and labor every
hour to better plan throughout the day.

• Hour: Each hour of the sales day, starting with the first hour that began reporting
sales.

• Total: Total sales made for that hour.

• Est. Total: This is the amount of total sales plus the total amount of all currently open
tickets, hence the Estimated Total.

• Seat Avg: The average amount each customer or seat spent during that hour; this
amount takes the Total and divides that by the amount reported in the Seats column.

• Seats/Tickets: If using tables with seat counts, this will keep track of how many peo-
ple were accounted for vs. how many tickets were created.

• Ticket Avg: The average amount each ticket was paid out for during that hour; this
amount takes the Total and divides that by the amount reported in the Tickets col-
umn

• Labor Hrs: This is the amount of hours being tracked for all employees during that
hour.

• Labor Cost: Calculates the cost of clocked in employees for the hour.

• Labor Cost/Total: This is the total of Labor Cost divided by Ticket totals. For example,
if ticket totals are $20 and Labor cost is $10, then this field should show 50%.

• Cost of Goods: If items in the system are given a cost amount, this column totals it;
this amount helps calculate Profit.

• Profit: The Profit calculates the Total and subtracts the Labor Cost and Cost of Goods
and totals the amount here.
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• Open Ticket Summary: This section provides an overview of all open tickets and
their estimated totals.

• # of Open Tickets: This calculates how many tickets are still open when this re-
port is opened.

• Open Tickets Total: This totals the amount owed on the tickets that are still
open when this report is opened.

• Void/Comp/Discount Summary: This section’s summarizes the voids, comps,

and discounts that have been made during the given time period.

• Voided Total: The total sales voided for the given time period.

• Comped Total: The total sales comped for the given time period.

• Discounted Total: The total amount discounted for the given time period.

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• Payment Details: This report separates your payments into their different ten-
der types, with totals at the bottom. This report is also on both the Sales Sum-
mary report and the Total Sales report.

• Type: Lists the payment type used.

• Sub: The total of payments taken per payment type before tax is applied on all
stations, per time frame.

• Tax: The total of tax taken per payment type for all stations, per time frame.

• Total: The totals of each payment type for all stations, per time frame.

• Tip: The tips that were applied per payment type; normally only the Credit row
has a tip amount listed.

• QTY: The quantity of payments per payment type for all stations, per time
frame.
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• Department Summaries: Summary of the departments that had sales for the
time frame.

• Name: The name of the department reporting sales.

• Total: The total before tax for each department, per time frame.

• Qty: The amount of items sold within each department, per time frame.

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7.3 Item Levels

The item levels report displays how many of each item has sold in a given
time period. This report has multiple filters that will allow you to narrow down
what items display on the report. You can filter by departments, categories, and
even individual items. If left alone it will display every item that has sold within the
time period split into two sections, category and department. If you select just de-
partments or just categories, it will only display one section.

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• Name: Name of the item.

• Item #: If the item has been assigned an item number in item maintenance, it
will display here.

• Qty: Amount of the item that was sold in the given time range.

• Subtotal: The total before tax of how much money was made on the item.

• Tax: Amount of tax collected on the items sold.

• Total: The Subtotal and Tax totaled for how much money was made on the item.

• Cost: The total cost for how many of the item was sold.

• Profit: This displays how much profit was made by selling the items; this takes
the Total and subtracts Cost to create the amount listed here.

• % Profit: How much of what was collected for an item was profit; this column
only works if you have given your items a cost.
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7.4 Inventory
This reporting section deals primarily with tracking your inventory, keeping
up with product counts, and tracking what needs to be reordered. Learning to read
your inventory reports is crucial to running your business effectively. This chapter
will go over the different types of reports in the Inventory section.

Inventory Summary Report

This report is a summary of how much of each item exists in the system. This
report is useful for merchants that are keeping track of their inventory and have
counts listed for their items. This report cannot be ran for a given time period, it
simply counts all the inventory at the time the report is ran. If there are vendors
connected to your different inventory items, they will be separated by vendor in
this report.

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• Name: Name of the item.

• SKU: The SKU number that is assigned to this item.

• ID: The MFG ID that is assigned to this item.

• Par: This amount is set per item and is the minimum amount you would like to
have on hand at all times; it is zero by default.

• Qty: The amount of the item that is left in the system. This becomes a negative
number after the item is sold if not given a positive value beforehand.

• Cost: If items in the system are given a cost amount, this column totals it. This
cost is subtracted from Sales to create the amount listed in Profit.

• Price: The amount the item sells for.

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Below Par Report

This report is similar to the Inventory Summary but all this report displays are
the items that the system reports as below par. A par level must be set per item in
order for this report to be useful. The par level set should be the minimum amount
you would like to keep in the store at all times.
When set and this report is ran, the system will display a report showing all
items that are below the level you set, indicating you will need to order some soon
before you run out. This report will separate your inventory by Vendor if you have
vendors attached to your items.

• Name: Name of items that are below par.

• Qty: The inventory counts of the items that are below par.

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Reorder Report
This report is similar to the Inventory report except it only displays items that are
below par or marked for reorder so that they can be reordered.

• Items: Total amount of items that will need to be reordered.

• Cost: Total cost of purchasing these items from vendors.
• Stock: Total of how much is currently in stock of the items that need to be reordered;
can be a negative number if an item was miscounted and still sold, leaving a negative
quantity amount.

• Name: Name of the items that need to be reordered.

• SKU: The SKU number that is assigned to this item.
• ID: The MFG ID that is assigned to this item.
• Par: This amount is set per item and is the minimum amount you would like to
have on hand at all times; it is zero by default.
• Qty: The amount of the item that is left in the system. This becomes a negative
number after the item is sold if not given a positive value beforehand.
• Cost: If items in the system are given a cost amount, this column totals it. This
cost is subtracted from Sales to create the amount listed in Profit.
• Price: The amount the item sells for.

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Inventory by Additional Field Report

If you have created additional fields for items, this report will allow you to run
reports on what inventory you have of those additional fields. This can be by col-
or, size, etc. You can filter this report further by selecting a specific field to run the
report with. If ran for all, this report will leave them all in one chart together. Items
must have a vendor attached for this report to count them.

• Name: Name of the item.

• SKU: The SKU number that is assigned to the item.

• ID: The MFG ID that is assigned to the item.

• Par: This amount is set per item and is the minimum amount you would like to
have on hand at all times; it is zero by default.

• Qty: The amount of the item that is left in the system. This becomes a negative
number after the item is sold if not given a positive value beforehand.

• Cost: If items in the system are given a cost amount, this column totals it. This
cost is subtracted from Sales to create the amount listed in Profit.

• Price: The amount the item sells multiplied by the quantity of items in stock.

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7.5 Employee
This reporting section goes over different reports offered in the Employee section
such as Payroll and Commission, helping you keep track of your employees hours and
pay.
Payroll Report
This report will allow you to track your employee’s hours as well as their pay if you
have assigned them a pay rate in the system. This report is broken into employees list-
ed alphabetically, their individul shifts, their role totals, and finally the complete payroll
total at the end of the report.

• Shift: This details the shift’s date and the time range of the shift.
• Reg/OT Rt: This displays the regular pay rate and overtime pay rate of the employee.
• Reg/OT Hrs: This separates the amount of regular hours an employee has worked and the
amount of hours they’ve earned.
• TTL Hrs: This totals the amount of hours an employee has worked; this includes both regu-
lar and overtime hours.
• Breaks: This totals the breaks an employee may have taken during their shifts; these are
unpaid breaks and do not count toward their pay.
• Reg/OT Pay: This separates how much pay an employee earned for their regular rate vs.
how much they earned during their overtime.
• TTL Pay: This totals their regular and overtime pay.
• Tips: If the employee makes tips, this displays the amount of captured (credit and gratuity)
tips they made.
• Dec/TTL Tips: Displays the employee’s declared tips and total tips; declared tips are the
amount the employee declared in cash, their total tips are their captured and declared tips.
• Sales: Amount the employee had in sales.
• Tip Ratio: Employee’s tip to sales ratio.

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Labor Report
This report details your employee’s different shifts broken down into their
rates per shift and how much they were paid for those shifts.

• Reg Rt: The rate an employee is paid per hour.

• OT Rt: The rate an employee is paid if they make overtime.

• Pay: The amount of pay the employee earned for the shift based on the pay rates applied.

Commission Report
If you use commissioned items for your employees, this report will track how
much in commission those employees made for the given time period.

• Shift: The shift the employee worked when they made the commission.

• Pay: The amount the employee earned for their shift for their hourly wage.

• Sales: The amount of sales the employee ran.

• Comm. Sales: The amount of the employee’s sales that were commissionable.

• Comm.: The amount the employee earned in commission from the commissionable sales
they took.

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Employee Tabs Report

This report will allow you to track what tickets your employees have applied
to their tabs and how much they owe. The employee must have a credit limit to
have tickets applied to their account. This is similar to how house account works.

Open Employee Tabs

• User: The employee who has the tab open.

• Total: The total that has been applied to their tab.

• Unpaid: The amount still remaining on their tab that they owe.

• Qty: Amount of tickets that have been closed to their employee tab.

Recently Added

• Ticket#: The ticket number of the ticket that was recently added to the employ-
ee’s tab.

• User: The employee that the ticket was closed to.

• Ticket Total: The amount on the ticket that was recently added to the employ-
ee’s tab.

• Unpaid: Amount still owed on this ticket on the employee’s tab.

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Employee Role Totals Report

This report is similar to the payroll report except it only totals the hours for
each role rather than for individual employees.

• Role: The role the hours were made under.

• Reg Hrs: Displays the amount of regular hours clocked in under that role.

• OT Hrs: Displays the amount of overtime hours clocked in under that role.

• TTL Hrs: This totals the amount of hours an employee has worked; this includes both regu-
lar and overtime hours.

• Breaks: This totals the breaks an employee may have taken during their shifts; these are
unpaid breaks and do not count toward their pay.

• Reg Pay: This displays the amount of regular pay earned under that role.

• OT Pay: This displays the amount of overtime pay earned under that role.

• TTL Pay: This totals the regular and overtime pay earned under that role.

• Tips: If the employees make tips, this displays the amount of captured (credit and gratuity)
tips they made in that role.

• Declared Tips: Displays the employee’s declared tips under that role which is the amount
the employees declared in cash.

• TTL Tips: This totals the employees captured and declared tips for the role they were
clocked in under.

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7.6 Customer
This reporting section goes over different reports offered in the Customer section
such as House Accounts and Layaway, which will help you keep track of your customer’s
accounts.

Customer Overview
This report gives you a brief breakdown of all of your customer’s House Account
and Layaway tickets.

• Ticket#: The ticket applied to the customer.

• Amount: The amount of the ticket that was applied to the customer.

• Customer: The customer’s name that the account belongs to.

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House Account
A customer’s house account will detail the tickets that they still owe money
on so that you can keep track of their current balance. It also lists what their credit
limit is so you can see how much more credit they can use before they can no lon-
ger apply tickets to their house account.

House Account Summary

• Name: The name of the customer who has the house account.

• Limit: The credit limit that has been set in their account.

• Balance: How much the customer currently owes on their house account.

House Account Tickets

• Ticket#: Lists the tickets that the customer has applied to their house account.

• Amount: The amount the ticket was worth that the customer now owes.

• Customer: Customer who has the ticket in their house account.

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Layaway
The layaway report will detail the tickets a customer currently has set to lay-
away that they are paying off.

• Name: The name of the customer with the layaway account.

• Tickets: The amount of tickets the customer has on layaway.

• Due: How much the customer owes on their layaway tickets.

• Ticket#: The ticket that the customer put on layaway.

• Amount: The dollar amount of the ticket.

• Customer: The name of the customer who the ticket belongs to.

Upcoming Events
Lists any of your customer’s upcoming events such as birthdays or anniversa-
ries.

• Customer: The name of the customer with an upcoming event.

• Date: The date of the upcoming event.

• Event: The type of event.

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Gift Card Report

The gift card report tracks the gift cards you have sold in your system and keeps track of
which are opened. If your customers are also using your loyalty system, this will also track their
loyalty numbers, as those are both classified under gift cards.

• Card#: The number of the card or loyalty number/card.

• Start Amt: The beginning balance of the card.

• Balance: The current balance on the card.

• Last Paid: How much was last used on this card.

• Paid Dt: The date the card was last used.

• Created: When the card was created.

• On Ticket: What ticket the card was created on; this will not have a value if the card is a
loyalty number/card.

Tax Exemptions Report

The tax exemptions report will allow you to track the sales you’ve made under cus-
tomers that have a tax exemption ID.

• Customer: The name of the customer with the tax exemption.

• Tickets Total: The total that was paid on the ticket after the tax exemption.

• # of Tickets: The amount of tickets the customer used their tax exemption on.

• Total Tax Removed: The amount of tax that was removed from the customer’s tickets due
to their tax exemption.
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7.7 Drawer
The drawer report allows you to re-run the report that printed when you
closed a drawer. This allows you to go back and see the sales that occurred on that
drawer as well as note any overages or shortages. When running the report, make
sure to select the drawer you would like a report for from your drawer selection on
the right of the screen.

Once you have the appropriate drawer selected, choose PDF or Thermal Print
at the bottom to run the report.

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• Starting Cash: The amount of cash the drawer was started with when it was first opened.
• Tip Out: The amount of cash that left the drawer as a tip out to an employee.
• Tip In: The amount of cash that entered the drawer as a tip in from an employee.
• Paid Out: The amount of cash that left the drawer as a pay out.
• Paid In: The amount of cash that entered the drawer as a pay in.
• Cash Payments: The amount of cash payments made on this drawer/station.
• Short/Over: If the amount that the drawer ended on was over or short what the system
calculated as correct, this amount will total here; positive numbers are overages, negative
numbers are shortages.
• Cash Drop: This is how much cash would need to be taken out of the drawer to reset it back
to starting cash; this amount is equal to all cash payments plus all tip ins, pay ins and over-
ages, minus all tip outs, pay outs and shortages. This amount can be negative depending on
what sales occured on the drawer.

Bill Counts Drawer was Closed With

• Type: The type of bill counted.
• Qty: The amount of bills of that type that were counted.
• Amount: The cash total of the bills that were counted.

The rest of the drawer report is the payment details that occurred on the
drawer and the Sales by Department and Sales by Category reports. Refer to the
reporting guides on those sections if you need assistance with those portions.

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7.8 Daily Logs

The daily logs report allows you to run reports based on things your employ-
ees may have done in the system to help you better track things such as voids,
comps, and ticket transfers. This function gives you a summary of a user’s actions
and when they did them. It will also track any manager overrides so you can ver-
ify who allowed these actions to occur. Simply choose the log type(s) and run the
report for those values for the selected time range.

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Depending on what you’ve ran the report for, a series of logs will appear on
the screen. If you don’t select any, all of them will load. Most of these will display
who did the action, what item and/or ticket the action was done on, and what time
it occurred. Explore these log types in order to keep track of how your business is
functioning.

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7.9 Modifiers
The Modifiers report allows you to see how many times a modifier has been
used in your system in a given time period, along with the amount of money you
may have earned from the modifier being used. You can filter by a specific modifi-
er, or run the report on all of them.

• Name: The name of the modifier.

• Qty: The amount the modifier was used in the given time period.

• Price: The price of the modifier if it had one.

• Total: The total amount of money spent on the modifier if it had a price.

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8 Tutorials

In this chapter...
8.1 Different Opening and Closing Procedures.................................231
8.1.1 Restaurant Service w/Server Banks....................231-237
8.1.2 Restaurant Service w/Out Server Banks.............238-243
8.1.3 Retail...................................................................244-246
8.2 Short Tutorials..............................................................................247
8.2.1 Opening a Cash Drawer......................................247-248
8.2.2 Closing a Cash Drawer.........................................249-250
8.2.3 Adjusting Credit Card Tips.........................................251
8.2.4 Tipping Out Employees.......................................252-253
8.2.5 Using House Accounts........................................254-256
8.2.6 Creating and Using the Loyalty System..............257-260
8.2.7 Creating and Using Layaway...............................261-263
Tutorials

8.1 Different Opening and Closing Procedures

There are a multitude of combinations you can use to run a day using the
Paradise POS software. A few of the most common are covered here but you may
find you need to change the process to better fit your business. If it is a more com-
plex procedure that you have in mind, work with your trainer to find a solution that
works best for you.

8.1.1 Restaurant Service With Server Banks

Restaurant Service with Server Banks: Server banks allow each server to
maintain their own personal cash bank without having to have a traditional cash
drawer like a bartender would have. This can help cut down shrinkage or loss. This
means at the end of the shift, the server will need to either tip in or out of the
drawer, depending on their credit tips and cash sales.

EX:
Captured Tips (credit card tips accrued): $100
Cash transactions collected: $60
Restaurant owes employee: $40

-OR-

Captured Tips (credit card tips accrued): $100

Cash transactions collected: $150
Employee owes Restaurant: -$50 (negative amount means they
owe restaurant $50)

Note: The system will account for the fact that the server collected cash for cash
sale transactions. Since that money is already included in the server’s total transac-
tions for the shift, the difference is what is due.

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1. The first employee who clocks in that has access to the cash drawer (manager, bar-
tender, etc) will be prompted to open the cash drawer with starting cash. If ready to
open the cash drawer, the employee can select yes and proceed to opening the cash
drawer. If this step is bypassed, the drawer can instead be opened from the Employee
tab with the Open Cash Drawer button.

2. Count the drawer by denomination and then select Confirm. The drawer is
now open on this station. If an employee is supposed to take sales to this drawer,
such as a bartender, make sure they are prompted to join the drawer when clocking
in, or select the Join Drawer button on the Employee tab.

3. Servers using a server bank won’t have access to the drawer and won’t be able to Join
the drawer. The server will take sales as normal and anytime they receive a cash pay-
ment, they will supply change from their own server bank.
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4. At the end of a server’s shift, they will begin their close-out procedure. To start, they
will need to make sure that all of their tickets are closed or have been transferred to
a different employee who will finish taking care of the table. If they are allowed to do
so, they will also need to go to Employee -> Tip Adjustment to adjust their credit card
tips. If they are not allowed to adjust their credit card tips, they will have to wait until
the appropriate employee (bartender or manager) adjusts them before they can do
their next step.

5. Once the server’s credit card tips have been adjusted and all tickets closed, they will
run their Shift Report, located under the Employee tab. The system will prompt them
with their captured tips (adjusted credit card tips) and have them input their addition-
al cash tips. This amount is reflected on the payroll report for tax reporting purposes.

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6. Once they input this amount and select Confirm, their shift report will print to the
appropriate receipt printer. Depending on how much they took in cash transactions vs
credit card tips will dictate whether the report states “Restaurant owes employee” or
“Employee owes restaurant”.

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7. Next, you will have to tell the system how much you are either taking out of the
drawer or putting back into the drawer so it records the amount on the drawer and
displays in reporting correctly. To do this, you will have to run an Employee Tip Out.
The server will need to go to an employee that is assigned to a drawer, such as the
manager or bartender. This employee will log in and go to Employee -> Employee Tip
Out and a list of employees will appear on the left of the screen. Employees who have
already completed their shift reports should have “Has Report” to the right of their
name in green. Select the employee ready to leave.

8. Once selected, to the right it will tell you the same information that the shift report
printout says. The employee doing the tip out should enter the amount that is either
taken or added to the drawer for tips in the blank. As shown in the example above, if
the employee took more credit card tips than they took cash sales the shift report will
say “Restaurant Owes Employee”. Once finished typing the tip in or out amount, se-
lect Tip Out Employee at the bottom right of the screen. Confirm the amount on the
next screen if it is correct.

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9. This will open the drawer and the person running the tip out can now take or add
money to the drawer. The system will also print a tip in/out confirmation slip. The
server can then clock out when they are finished with the rest of their closing duties.
10. You may find that you need to swap out drawers midday during shift-change or to do
a cash drop. Swapping out a drawer will allow you to keep employees clocked in who
have shift reports available and will allow you to keep open tickets while closing the
morning drawer and opening the night drawer. If you do not want to swap drawers
midday, skip to step 13. When ready to swap the drawer, select Employee -> Close
Cash Drawer. The next screen will have two options: Close or Swap. Make sure em-
ployees who you would like tipped out of this drawer have done so.

11. Select Swap. The first screen allows you to close out your morning drawer by count-
ing all the cash by denomination in the drawer. Select Confirm when done and Con-
firm again if that is the correct total. This will print out the morning drawer report.
Select Confirm on the screen one more time.

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12. Next you will get the screen to open your night drawer. Count the cash of the new
drawer by denomination and select Confirm when finished. Once the new drawer is
created, make sure the employee reassigns themselves to this new drawer by select-
ing Employee -> Join Drawer, or logging out and logging back in. When they log back
in, the system should prompt them to join the new drawer. The new sales will now
track on this new drawer.

13. At the end of the day and after all tickets have been closed, all shift reports have
been completed, and all employees have been tipped out, you will need to close out
the drawer. There are two ways to close the drawer. The first is go to Employee ->
Close Cash Drawer and select close. From here, count the total cash by denomination
and select Confirm. The system will print the drawer report. The employee can then
clock out.

14. An alternative method is for the last employee on the drawer to log out and then
attempt to clock out with the drawer still open. This will prompt the employee that
they have to close the drawer. Select Count Drawer and count the total cash by de-
nomination and select Confirm. The system will print the drawer report and clock the
employee out.
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Tutorials

8.1.2 Restaurant Service Without Server Banks

A restaurant that takes orders at the counter and cashes them out immedi-
ately or who has servers who use a physical cash drawer will run different opening
and closing procedures than a restaurant that has servers with server banks. The
steps we show here are based on a system where the cashiers or servers make
credit card tips. If yours do not, you can skip those steps.
1. The first employee who clocks in that has access to the cash drawer, including ca-
shiers, will be prompted to open the cash drawer with starting cash. If ready to open
the cash drawer, the employee can select yes and proceed to opening the cash draw-
er. If this step is bypassed, the drawer can instead be opened from the Employee tab
with the Open Cash Drawer button. Count the drawer by denomination and then
select Confirm. The drawer is now open on this station.

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2. If an additional employee is using the same drawer while clocked in, make sure that
they are prompted to join the drawer when they clock in or have it set in your system
to automatically join the drawer, which can be set by going to Admin -> Company
Settings -> Employee and checking the Auto Join Drawer box. Cashiers will now be
able to take sales and when they take a cash sale, it will go towards the drawer’s
totals.

3. If the cashier takes credit card tips, they will need to begin their close-out pro-
cedure at the end of their shift. Since they take orders that are paid out at the
counter, most of their tickets will already be closed. They can check to make
sure by selecting the Employee tab to see if there are any open tickets under
their name.

4. Next, if they are allowed to do so, they will also need to go to Employee -> Tip
Adjustment to adjust their credit card tips. If they are not allowed to adjust their
credit card tips, they will have to wait until the appropriate employee, such as a
manager, adjusts them before they can do their next step.

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5. Once the cashier’s credit card tips have been adjusted and all tickets closed, they will
run their Shift Report, located under the Employee tab. The system will prompt them
with their captured tips (adjusted credit card tips) and have them input their addition-
al cash tips. This amount is reflected on the payroll report for tax reporting purposes.
Once they input this amount and select Confirm, their shift report will print to the
appropriate receipt printer. Using this method, the shift report should only ever state
“Restaurant Owes Employee” since the cashier should never cash sales out without a
drawer.

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6. Next, we will have to tell the system how much we are taking out of the drawer so it
records the amount on the drawer and displays in reporting correctly. To do this, we
will have to run an Employee Tip Out. The server will need to go to an employee that
is assigned to a drawer, such as the manager if they are not allowed to tip themselves
out. In either case, whoever is running the tip out will go to Employee -> Employee
Tip Out and a list of employees will appear on the left of the screen. Employees who
have already completed their shift reports should have “Has Report” to the right of
their name in green. Select the employee ready to leave.

7. Once selected, to the right it will tell you the same information that the shift report
printout says. The employee doing the tip out should enter the amount that is taken
from the drawer for tips in the blank which will match what they made in credit card
tips. Once finished typing the tip in or out amount, select Tip Out Employee at the
bottom right of the screen. Confirm the amount on the next screen if it is correct.

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Tutorials

8. This will open the drawer and the person running the tip out can now take the tip out
of the drawer. The cashier can then clock out when they are finished with the rest of
their closing duties.

9. You may find that you need to swap out drawers midday during shift-change or do a
cash drop. Swapping out a drawer will allow you to keep employees clocked in who
have shift reports available and will allow you to keep open tickets while closing the
morning drawer and opening the night drawer. If you do not want to swap drawers
midday, skip to step 12. When ready to swap the drawer, select Employee -> Close
Cash Drawer. The next screen will have two options: Close or Swap. Make sure em-
ployees who you would like tipped out of this drawer have done so.

10. Select Swap. The first screen allows you to close out your morning drawer by count-
ing all the cash by denomination in the drawer. Select Confirm when done and Con-
firm again if that is the correct total. This will print out the morning drawer report.
Select Confirm on the screen one more time.

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11. Next you will get the screen to open your night drawer. Count the cash of the new
drawer by denomination and select Confirm when finished. Once the new drawer is
created, make sure the employee reassigns themselves to this new drawer by select-
ing Employee -> Join Drawer, or logging out and logging back in. When they log back
in, the system should prompt them to join the new drawer. The new sales will now
track on this new drawer.

12. At the end of the day and after all tickets have been closed, all shift reports have
been completed, and all employees have been tipped out, you will need to close out
the drawer. There are two ways to close the drawer. The first is go to Employee ->
Close Cash Drawer and select close. From here, count the total cash by denomination
and select Confirm. The system will print the drawer report. The employee can then
clock out.

13. An alternative method is for the last employee on the drawer to log out and then
attempt to clock out with the drawer still open. This will prompt the employee that
they have to close the drawer. Select Count Drawer and count the total cash by de-
nomination and select Confirm. The system will print the drawer report and clock the
employee out.

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8.1.3 Retail
If you have a retail store or a setup where employees are simply cashiers and
don’t make tips, this short walkthrough should work best for your business.

1. The first employee who clocks in that has access to the cash drawer, including
cashiers, will be prompted to open the cash drawer with starting cash. If ready
to open the cash drawer, the employee can select yes and proceed to opening
the cash drawer. If this step is bypassed, the drawer can instead be opened from
the Employee tab with the Open Cash Drawer button. Count the drawer by de-
nomination and then select Confirm. The drawer is now open on this station.

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2. If an additional employee is using the same drawer, make sure that they are
prompted to join the drawer when they clock in. Cashiers will now be able to
take sales and when they take a cash sale, it will go towards the drawer’s totals.
Until they are ready to clock out, they will take sales as normal.

3. You may find that you need to change out drawers midday or during shift
change to take a cash drop. For businesses without credit card tips or tickets
that stay open as in a restaurant, closing the drawer completely and opening a
new drawer is the best and easiest procedure. To begin, select Close Cash Draw-
er in the Employee tab. On the next prompt, select Close.

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Tutorials

4. The system will then prompt the drawer count screen to count down your first
drawer. Type in the cash totals by denomination and Confirm when finished.
Select Confirm when done and Confirm again if that is the correct total. This will
print out the first drawer report. Select Confirm on the screen one more time.

5. Now you can open your second drawer with the same step you used when you
first opened. Count this drawer with its starting cash. When other employees
log in or clock in that have access to the drawer, it will prompt them to be added
to the drawer.

6. The cashiers can again take sales as normal, with all their cash sales going to-
ward the new drawer. At the end of the day, they can run through the Close
Cash Drawer procedure again and all employees can clock out when ready to
leave.

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8.2 Short Tutorials

This section will go over how to do common procedures in the Paradise sys-
tem. These include opening and closing a cash drawer, along with tipping out em-
ployees and creating House Accounts and a Loyalty system.

8.2.1 Opening a Cash Drawer

1. There are two ways to open a cash drawer with starting cash. If you are the first per-
son clocking-in on a station that has a drawer, the system will prompt you by asking if
you would like to open a drawer.

2. After selecting ‘Yes’, a prompt will appear, allowing you to count your drawer’s start-
ing cash. The drawer requires you to enter your total cash by denomination. For ex-
ample, if you have $100 in twenty-dollar bills, you’d select the blank below $20 and
type 5, since you have five twenty-dollar bills.

247
Tutorials

3. Once you have counted your starting cash, select Confirm. You have now clocked-in
and started the drawer with starting cash.

4. If you instead select ‘No’ when the prompt appears after clocking in or the prompt
doesn’t appear for you, you can still open the cash drawer from the system. After
clocking in, log in and go to the Employee Screen.

5. Once here, select Open Cash Drawer. Follow the same prompts as above to start your
drawer.

248
Tutorials

8.2.2 Closing a Cash Drawer

1. To completely close a cash drawer, make sure that all tickets have been closed and all
shift reports completed. Then go to Employee -> Close Cash Drawer.

2. The system will prompt asking if you would like to close or swap the drawer. For this
series of steps, we will choose ‘Close’.

3. Once you’ve selected close, the prompt will appear allowing you to count the full
total cash that remains in the drawer. The system will give you an error message if not
all tickets are closed or not all shift reports complete.

4. After counting the cash by denomination, select ‘Confirm. The system will prompt
you once more to be sure you’ve entered the correct total. Check the total and select
‘Confirm’ if correct.

249
Tutorials

5. If the drawer is short, the system will ask for a reason for the shortage. This screen
also offers the ability for a manager to come over and do a recount.

5. Once the drawer is closed a pop-up will prompt, detailing what occurred on the draw-
er. A drawer report will also print from the printer.

7. Select ‘Confirm’ one last time to complete the drawer. The cash drawer has now been
closed and is ready for the next day or shift.

250
Tutorials

8.2.3 Adjusting Credit Card Tips

1. Once you have a credit card tip to adjust, go to Employee -> Tip Adjustment.
This screen will list all credit card transactions that have been processed under
the logged-in employee.

2. Find the ticket you would like to adjust the tip for. Select the ticket and a num-
ber pad will appear. Type in the tip amount here.

3. When you are finished adjusting all tips, select the Save All Tips button. The
system will take a moment as it is communicating to the credit card reader to
adjust the tips.

251
Tutorials

8.2.4 Tipping Out Employees

1. When an employee is ready to leave and all of their tips have been adjusted and
all open tickets closed or transferred, they will log in and go to Employee -> Shift
Report.

2. A report will print out on the station’s receipt printer. This report will detail the
employee’s shift. If the employee is using a server bank (doesn’t use the cash
drawer to take payments) this report will list the payments and sales they took.
If the employee is using the cash drawer to take payments, this information
will be blank. At the top of this report it will detail whether the Employee Owes
Restaurant or Restaurant Owes Employee. This amount will need to be tipped-in
or out of the drawer.

3. If the employee is allowed to tip themselves in/out, they will then go to Employ-
ee -> Employee Tip Out. If not, they will bring their shift report to an employee
who is allowed to tip them in/out.

4. Employees will be listed on the left of the page. Any employee who has ran their
shift report and has tips to take from the drawer will be listed with ‘Has Report’
next to their name. Select the appropriate employee.

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Tutorials

5. Once selected, the right of the screen will display whether the Employee Owes
Restaurant or Restaurant Owes Employee and will match what was printed on
their shift report. Match this amount in the blank provided.

6. Tap ‘Tip Out Employee’. Confirm on the next prompt if you’re sure you entered
the correct total. The station’s drawer will then pop open and a slip will print
with spaces for both the employee and manager to sign if required.

7. The system will then prompt you to clock the employee out. If they are finished
with their shift, you may clock them out. Otherwise, select ‘No’ and they can
clock out when they are finished.

253
Tutorials

8.2.5 Using House Accounts

A house account gives you the ability to assign a line of credit to a customer
in your customer database. The customer may then use this line of credit to pay for
their tickets and pay it off later.
1. To create a House Account, you must first create the customer if they do not
already exist. Go to Employee -> Customer Database.

2. Select New Customer at the top right of the screen. This will give you a blank ed-
iting screen to create a new customer from. Make sure to assign a first and last
name and assign a value to one of the fields highlighted in pink in the system.

3. To give this customer the ability to have a house account, make sure to select
the House Account checkbox. The customer will also need a credit limit which
can be set in the Credit section. Also make sure the Active checkbox is set. Save
when finished.
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Tutorials

4. Using a House Account, once created, is as easy as taking a form of tender.

Once at the Pay screen for the customer’s order, select House Account. This will
prompt you to choose a customer from your database, if you didn’t assign a cus-
tomer when you first created the ticket.

5. Once you’ve assigned a customer the system will automatically pay the ticket
out to that account.

6. To pay a ticket or balance on a House Account, simply go to Employee -> Cus-

tomer Database and find the customer from your list on the left. Then select the
House Account button.

7. This will list all of the customer’s tickets that they have placed on their House
Account along with their Total Due, Credit Limit, and Remaining Credit on the
left of the screen.

255
Tutorials

8. To pay out a specific ticket on the account, select the ticket from the list and
select ‘Pay Ticket’. This will take you to the payment screen and you can pay the
ticket out normally.

9. To pay out the balance or part of it, select ‘Make Payment’ instead. You can now
make a payment or pay out the full balance as you would normally pay out a
ticket.

256
Tutorials

8.2.6 Creating and Using the Loyalty System

Having a loyalty system set up will allow you to reward repeat customers the
more often they come in and spend money. The loyalty system with Paradise al-
lows you to give customers a certain amount of points for every dollar they spend.
You can then set reward levels that will allow you to give your loyalty customers a
gift card of a value you set for collecting points.

Setting up the Loyalty System Rules

1. To create a loyalty system you must first set up the rules that it runs on. Start by
going to Admin -> Company Settings -> Customer. From this page, you can set
the Dollars Per Point amount. This amount shows how much money they have
to spend on a transaction before they can earn a point. In the example below,
for every $10 a customer spends, they earn a point. Tailor this value to your
business.

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Tutorials

2. Now we need to set reward levels for customers. Select the small plus sign to
the right of the Reward Levels box. The system will display a pop up. From here
you can set how many points a customer has to earn before they can redeem a
monetary reward, which you also set on this screen. In the example provided,
we have set it to where the customer must earn 10 points, which they can then
redeem for either a $5 gift card or $5 towards their next purchase. Based on
what we have set up, this means that the customer must spend at least $100
before they can receive a reward of $5.

3. Once you have the loyalty rules set, you can also select whether or not you
would like a pop-up on your pay screen that prompts assigning customers to
tickets or prompts you to create a new customer. To have this prompt, make
sure Guided Loyalty is selected. Don’t forget to save your changes.

Setting up a Loyalty Customer

1. There are a few different places you can go to set up a loyalty customer. You can
do so when prompted by Guided Loyalty at the pay screen, you can use the Cus-
tomer option while sending a ticket from the pay screen, or you can manually
enter them from Employee-> Customer Database. We will be going over creat-
ing them from Employee -> Customer Database.

2. When in the Customer Database page, select New Customer at the top right or
an existing customer you would like to make a Loyalty customer.

3. Fill in the required fields if not already done and make sure to mark the check-
box for Loyalty on the customer. Since they will be a loyalty customer, they must
also have either a loyalty card number or a unique number set for their Loyalty
ID. This is incredibly important as this is what ties their loyalty value to them. A
loyalty card number will be similar to a gift card they can swipe every time they
shop with you. These cards can be purchased through your agent. If you prefer
not to have physical cards, you can either make up a number for their Loyalty ID
or use their phone number.

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Tutorials

Assigning a Customer to a Ticket

There are multiple ways to assign a customer to a ticket. If using the restau-
rant mode of Paradise and you have Prompt Name on Ticket set for employees so
they get the Send Dialogue screen, you can send a ticket and select the Customer
option. If at the pay screen, you can select Customer at the top of the screen and
assign a customer here. Lastly, you can have Guided Loyalty set in Admin -> Com-
pany Settings -> Customer which will prompt employees at the pay screen to assign
a loyalty customer if applicable.

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Tutorials

Turning Loyalty Points Into a Reward

There are two ways to give your customers the rewards they have earned.
Follow these steps to reward your customer to their Loyalty ID number, which will
give them credit in your store.
1. Go to Employee -> Customer Database and find the customer who has a pend-
ing reward. Once selected, tap the Loyalty button.

2. This will display their Loyalty Overview. If their point count meets or exceeds the
amount they need to earn a reward, there will be a Reward Available button.
Select this to redeem their points. A pop-up will appear.

3. This page will display their reward and allow you to Redeem Points to Card.
Once you redeem the value, the amount will go toward their Loyalty Balance.
The customer can then use this balance on transactions.

You can also give your customer their reward from the pay screen.

1. When your customer with a reward available is ready to check out and you have
assigned them to the ticket, the payment screen will prompt you by letting you
know how much of a reward they have available. You can choose to either Re-
deem Points to Card or Pay with Loyalty.

2. If select Redeem Points to Card, the system will prompt you to add a gift card.
If you would like to reward the points to their Loyalty Card, you can swipe that
card or use their Loyalty ID number. If they would prefer a gift card, swipe the
gift card to assign the reward to it.

3. You can also Pay with Loyalty instead. What this does is allows you to use the
value of those points to go toward their current purchase. Select this option and
the value they accrued will be used toward the ticket. If they had more loyalty
value than the ticket was worth, the rest of the loyalty will be credited to their
account.

260
Tutorials

8.2.7 Creating and Using Layaway

The Layaway function in Paradise will allow you to hold tickets with items on
customers accounts so that they can pay an item off over time.

1. To create a customer with layaway capabilities, you must first create the custom-
er if they do not already exist. Go to Employee -> Customer Database.

3. To give this customer the ability to use layaway, make sure to select the Layaway
checkbox. Make sure the Active checkbox is set and save when finished.

261
Tutorials

4. Using a layaway account, once created, is as easy as taking a form of ten-

der. Once at the Pay screen for the customer’s order, select Layaway. This will
prompt you to choose a customer from your database, if you didn’t assign a
customer when you first created the ticket.

5. Once you’ve assigned a customer the system will automatically assign that ticket
to the customer.

6. To pay a ticket or balance on a customer’s layaway, simply go to Employee ->

Customer Database and find the customer from your list on the left. Then select
the Layaway button.

7. This will list all of the customer’s tickets that they have placed on their Lay-
away account along with their Total Due and Remaining Credit on the left of the
screen.

262
Tutorials

8. To pay out a specific ticket on the account, select the ticket from the list and
select ‘Pay Ticket’. This will take you to the payment screen and you can pay the
ticket out normally.

9. To pay out the balance or part of it, select ‘Make Payment’ instead. You can now
make a payment or pay out the full balance as you would normally pay out a
ticket.

263
9 Troubleshooting
This chapter walks you through various troubleshooting steps
to take before contacting tech support. If you have followed all
steps and your equipment still isn’t working, it may require ex-
tra troubleshooting. Please contact Paradise Tech Support for
further assistance at (877) 777-5530.

In this chapter...
9.1 Restarting the Paradise Application or iPad................................265
9.2 Cash Drawer Not Opening...........................................................266
9.3 Bluetooth Receipt Printer Not Printing........................................267
9.4 Ethernet Receipt Printer Not Printing..........................................268
9.5 USB Receipt Printer Not Printing.................................................269
9.6 Kitchen Printer Not Printing.........................................................270
9.7 Credit Card Terminal Issues (Bluetooth)......................................271
9.8 Credit Card Terminal Issues (Ethernet)........................................272
9.9 Restarting the TP-LINK Router and Orange Pi.............................273
9.10 Switching to Local Mode.............................................................274
Troubleshooting

9.1 Restarting the Paradise Application or iPad

Sometimes restarting the Paradise application or the iPad itself will help re-
solve an issue you might have. If it seems the application has frozen or has had
some error, you may want to close the app or may be instructed by technical sup-
port to close it. Follow the steps below to close the application.

1. Double-click on the iPad’s Home button. This is the small circle button on the
front of the iPad, just above the charging port.
2. Find the Paradise app in the app switcher. This app switcher screen will display
all apps you currently have open, quite small on your page.
3. Swipe up on the Paradise app to close it.

Sometimes restarting the entire iPad can help resolve an issue. Follow the
steps below to turn an iPad off and back on to restart it.

1. Press and hold the Power button until the Power Off slider appears.
2. Drag the slider to turn the device off completely.
3. After the iPad turns off, press and hold the Power button again until you see the
Apple logo. The iPad should now reboot.

265
Troubleshooting

9.2 Cash Drawer Not Opening

There are a few reasons as to why a cash drawer won’t open. First, check
that the drawer isn’t locked. If the drawer still makes a clicking sound when you try
and open from the Paradise application, it is likely the drawer is either locked or
jammed. If it doesn’t click, check to ensure your receipt printer is on and working.
The Paradise application ‘speaks’ to the cash drawer through the receipt printer so
if the printer isn’t working, the cash drawer will not work.
If the printer is working and you are able to print receipts to it but not open
the drawer, the last thing to check is the cord that runs from the receipt printer
to the cash drawer. This cord will usually have two labels, one on either end: Cash
Drawer and Printer. Make sure the one that is labeled Cash Drawer is inserted in
the bottom of the drawer and the one labeled Printer is in the back of the receipt
printer.
If the cash drawer opens when you select Open Drawer in the app but not
when you take a cash payment, it is likely a drawer was not opened when the sta-
tion was first used at the start of the day. Go to the Employee screen.
If the Open/Close Cash Drawer button says Open Cash Drawer, there isn’t an
active drawer on the system and one will need to be created. Keep in mind that af-
ter creating one, all cash payments taken before opening it will have been tracked
on the employee who took the payment and not the drawer and the system will
think the employee owes the restaurant money.

266
Troubleshooting

9.3 Bluetooth Receipt Printer Not Printing

If your Bluetooth receipt printer isn’t printing, try turning the device off and
on again. Check to ensure all cables are correctly placed and secure, as well as the
paper in the paper tray. A good way to test the paper is to select the Feed button
on the front to see if paper feeds through. If this does not resolve the issue, follow
the steps below to resolve a connection issue.

Confirm Connection to the iPad

1. Confirm that the power cord is connected and the power switch is turned on.
You should have a steady light on the front of the device.
2. On the iPad’s home screen (not the Paradise app’s home screen), tap on the Set-
tings icon, then select the Bluetooth menu.
3. Confirm that the Bluetooth toggle switch is on.
4. If the device shows Not Connected on this menu under My Devices, select the
device. If it says Connected afterwards, it should begin working. If not, follow on
to the next step.
5. If the device does not connect but remains in the My Devices section, select the
small ‘i’ icon and choose Forget This Device. If it isn’t listed anywhere on this
screen, skip this step.
6. With the printer powered on, press and hold the red Pair button on the back of
the printer until the indicator light begins to flash. Release the Pair button.
7. Back on the iPad, the device should display under My Devices after about 30
seconds. Tap the device when it appears.
8. Confirm the indicator light on the back of the printer changed to blue, indicating
successful pairing.

267
Troubleshooting

9.4 Ethernet Receipt Printer Not Printing

There are mulitiple reasons that your ethernet receipt printer may not be
printing. Follow the steps below to troubleshoot the printer.

1. Ensure that the iPads are all on the correct network. In most cases, you should
be on the network that was installed with your equipment and will be labeled
POS - ‘Your Company Name’. Test that you have an internet connection by load-
ing a webpage in Safari. If the page doesn’t load, follow the steps in section 7.9
in this chapter to restart your router and pi.
2. Check the paper tray to clear any paper jams and make sure the paper is insert-
ed according to the directions in the printer. Close the paper tray and hold the
feed button down to make sure paper feeds through.
3. Check the back of the printer and make sure all cords are secure. Turn the print-
er off and back on again. Make sure the light on the front is steady and does not
read an error.
4. If the error light is on, the printer may not be on the network. Follow the ether-
net cord from the printer to the router and make sure it hasn’t been unplugged.
5. Check that Print Queue is active. In the Paradise application on the iPad, check
the top of the screen where there is a small marker labeled PQ. It will be either
red or green. If it is red, follow the steps in section 7.9 to restart your pi, which
controls the jobs going to your printer.
6. Lastly, if all the above work but the printer still isn’t working, the printer may
have changed IP addresses. To check the IP address of the printer, turn the print-
er off. Hold down the feed button and while holding the feed button down, turn
the printer back on. Continue holding the feed button for about 10 seconds the
printer will print out a slip of paper listing its IP address. Check that this ad-
dress matches the one assigned to the printer in the Paradise app. This can be
checked by going to Admin -> Printer Maintenance -> and select the printer.

268
Troubleshooting

9.5 USB Receipt Printer Not Printing

If your USB Receipt Printer isn’t working, first ensure that the cord from the
iPad (must be an Apple charging cord, not off-brand) is connected to both the iPad
and the printer. This connection both charges the iPad through the printer and al-
lows the iPad to ‘speak’ to the printer.
Next, make sure the printer is turned on. There is a blue indication light on
the front when it is turned on. If the printer is on, open the paper tray and ensure
that there are no paper jams and that the paper is inserted according to the direc-
tions in the printer. Close the paper tray and press the feed button to ensure that
the paper feeds through properly.
If the printer still isn’t working after these steps, someone may have changed
the settings in the Paradise application. In the Paradise app, go to Admin -> Device
Maintenance and select This Device, highlighted in yellow on the left. Make sure
the correct printer is still selected as the Receipt Printer.
If set, go to Admin -> Printer Maintenance and select the printer on the left.
Check to make sure the settings are similar to the picture below.

269
Troubleshooting

9.6 Kitchen Printer Not Printing

There are mulitiple reasons that your ethernet kitchen printer may not be
printing. Follow the steps below to troubleshoot the printer.

270
Troubleshooting

9.7 Credit Card Terminal Issues (Bluetooth)

Most Bluetooth credit card terminal issues arrise from becoming disconnect-
ed in Bluetooth settings on the iPad. This section will cover the MP200L, as it is
currently our only supported Bluetooth terminal.

Connecting the MP200L to Bluetooth

1. Begin by opening your Bluetooth settings on the iPad. This can be found by leav-
ing the Paradise app (clicking the Home key on the front of the iPad once) and
selecting the Settings app. Once opened, find Bluetooth and select it. Use the
toggle to turn Bluetooth off and back on.
2. Check to see if the MP200L is connected. If it says Not Connected, select the
device. It will either now say Connected or will give you a Bluetooth error. In the
case of an error or the terminal is still not working even when it says connected,
follow the next steps.
3. We will need to forget the device on the iPad in order to reconnect it. While
still in the Bluetooth section of the Settings application, find the MP200L again.
There should be a small blue ‘i’ next to it. Select this and on the next page, tap
Forget This Device.
4. Once the device is disconnected, we can attempt to reconnect the device. On
the credit card terminal, there is a button that has a Bluetooth symbol on it.
Press and hold this button until the device asks you to enter a BT pairing pin.
5. Go back to the iPad’s Bluetooth settings. If the device does not appear in Other
Devices in about twenty seconds, turn Bluetooth off and back on again. Once
the device appears, select it.
6. The iPad will prompt you with a six digit pairing pin. Type this pin into the
MP200L terminal. If you have typed the digits correctly, the iPad will now have
the device listed as Connected and the MP200L will go back to it’s ‘Welcome’
screen. Test the device with a transaction to ensure it works. The Paradise POS
app may need to be restarted for this to start working properly again.

271
Troubleshooting

9.8 Credit Card Terminal Issues (Ethernet)

Most connectivity issues that arrise when using an ethernet credit card ter-
minal are due to the device either being offline or connected to the incorrect net-
work. If you are getting a DHCP error, the device is offline. Follow the ethernet
connection and make sure it is still connected to your TP-Link router. Changing
cords and ports can also help. Turn the device off and on after switching any cables
around.
If the device still has a DHCP error when turning on, make sure you still have
internet at your TP-Link router. Remember restarting your modem and router may
restore connectivity.
If you do not have a DHCP error but you are still unable to connect to the
device and the iPad says the device is Unavailable in the Admin Screen, follow the
steps below.

Checking an Ethernet Terminal’s IP Address

1. Make sure your iPad is on the correct network. Check this by leaving the Par-
adise application and open the Settings application and switch to Wi-Fi. In the
Paradise app go to Admin and tap Check Connection under Terminal Status.
2. If you are connected to the right Wi-Fi and still are unable to connect the device,
the device may be on the wrong network or may have changed it’s IP address.
Finding the IP address of your terminal varies per model but they generally fol-
low these steps.
3. Select the menu or function key on your terminal. It may ask you for a password.
This password will either be 1234, today’s date, or tomorrow’s date. If a date, it
will be in this format: 09082018.
4. Once on the first page, we are looking for the Communications option. Once
selected, find LAN Parameters. Now find and select IP Address.
5. The device should now display it’s IP Address. If this begins in a 192 number, you
are likely on the wrong network unless you aren’t using the Paradise-provided
TP-Link router. If it is a 192 and shouldn’t be, check to make sure the ethernet
cord is running to the correct router. If it is, you may have accidentally reset your
router. Call Paradise Tech Support for further assistance.
6. If the IP Address begins with a 172 number, take this number down. If this num-
ber is different from the IP listed in Terminal Status on the Admin screen of the
Paradise app, you will need to call Paradise Tech Support so they can change this
number on the back end.

272
Troubleshooting

9.9 Restarting the TP-LINK Router and Orange Pi

If you are having network issues or your ethernet printers aren’t printing
from the iPads but don’t have error lights, you may need to restart your router
and pi that Paradise has provided to you. If the steps below do not help with your
networking issues and your iPads remain offline, your internet may be out and you
may need to call your internet provider.

1. Ensure that the iPads are all on the correct network. In most cases, you should
be on the network that was installed with your equipment and will be labeled
POS - ‘Your Company Name’. Test that you have an internet connection by load-
ing a webpage in Safari. If the page doesn’t load, find your TP-Link router, which
was first installed when you received your equipment.
2. Unplug the pi (small clear device connected to your router) from power. The
lights inside will turn off.
3. Unplug the TP-Link router from power or click the power button on the back.
Make sure you do not touch the Reset button or your router will be complete-
ly reset and Paradise tech support will have to assist you in setting it back up
before it is usable again.
4. Once both are disconnected, wait ten seconds and then plug the TP-Link router
back into power or turn it back on. The lights on the front should begin lighting
up. It has completely booted up when you have four to five green lights. If the
internet symbol is yellow, you do not have internet going to this router. Make
sure the device is connected to your modem and that you have internet from
your modem.
5. When the TP-Link router has successfully booted, plug the Pi back into power.
Lights will turn on inside the device. The Pi is finished booting when the green
light inside the device begins flickering. Test your printers to make sure print
jobs are being sent through.

273
Troubleshooting

9.10 Switching to Local Mode

There may be instances where your internet provider’s network is down in the middle of
a business day. To ensure that you are still able to send orders to your kitchen printers and that
your devices continue communicating with each other during this time, you will need to enter
Local Mode. Local Mode allows all of your devices that are still connected to the TP-Link router
to communicate over a local connection, even without internet.
When you switch to local mode, all of your iPads will take two minutes to form a mesh
network, where they all rely on each other to stay connected. This means that once you switch
to the mode, your iPads can no longer leave the Paradise application or they will break this
connection. If this connection is broken, the iPads that are still connected will have to take an-
other two minutes to reform this connection so it is crucial your employees stay in the Paradise
application on all iPads.
You will know you should switch to this mode when all of your devices alert you to being
offline and losing connection to the cloud. The symbols at the top of the screen will also turn
red to indicate a disconnection.

When this occurs, select Dismiss so that we can switch to local mode manually. Make
sure all iPads get switched to this mode. To do this manually, go to Admin -> Company Settings
-> Email & Network. Check the Enable Local Mode (P2P) checkbox and uncheck Auto Resolve
Connection to Cloud. The system will warn you that this may cause some slowdowns. Select
Save to set the iPad to Local Mode. Restart the app on all iPads. ALL Paradise applications
MUST be restarted for this to take effect.
The iPads will take two minutes to go back into the Paradise app. You are now in local
mode. When possible, switch back to online mode. Do this by going to Admin -> Company
Settings -> Email & Network. Reverse the settings back to having Auto Resolve Connection to
Cloud checked and Enable Local Mode (P2P) unchecked. Make sure to save and restart all iP-
ads. If some of your iPads are in local mode and some are online, you will have communication
errors. It is not necessary to go back into Online Mode as replication works perfectly within
Local Mode and still utilizes the internet to run cards when needed. Just make sure all devices
stay in the same mode.
274

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