19 Ultimate Guide To Merchandising and Assortment
19 Ultimate Guide To Merchandising and Assortment
There was an inflection point for CPG companies, labor shortage means more inventory holding power of fast
A welcome beginning in March of 2020. However, we had no idea selling items is needed, but not at the expense of category
how big future changes to the retail landscape would be variety. Shoppers have reengaged with brick and mortar across
from Peter for consumer-packaged goods companies. all generations since the pandemic. But now they
Peter Conti
SVP, NA Intelligent Analytics
2
Table of Contents 04 Introduction
21 Conclusion
22 Contacts
Click on the
contents to
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Manufacturers
and retailers
are facing new Six seconds. That’s how long retailers have to make a sale in-store...
challenges at and
away from shelf.
Here’s how innovative Six seconds.1 That’s how long retailers experiences, inflation is causing Less shelf space means stiffer
merchandising and have to make a sale in-store for a given customers to rethink what brands they competition to get and maintain
product. Such short customer attention spend on, and shelf space is shrinking. product placement, especially at a
assortment strategies spans demand efficient merchandising
The lack of shelf space is of particular
time when private label brands
at shelf coupled with the right assort- continue to grow and put pressure on
can help them respond ment to drive shopper conversion to
concern. According to Advantage
pricing and brand loyalty. More than ever,
Solutions, almost 40% of retailers plan
to new trends that are purchase.
to reduce SKUs in the next 12 months.
manufacturers need to demonstrate to
retailers the value and relevance of their
disrupting business as Unfortunately, attention spans are Of those retailers, nearly half say they’ll
products.
only one of the challenges in this do so to simplify shelves.2 Shrinking
usual. rapidly evolving omnichannel retail shelf space is a product of shrinking
1
“Conquering the Retail Shelf: New Omnichannel Strategies That Win,” NIQ,
February 16, 2024, https://nielseniq.com/global/en/insights/analysis/2024/
environment. Three other issues are stores, with square footage down conquering-the-retail-shelf-new-omnichannel-strategies-that-win/
2
“Advantage Outlook: Manufacturer & Retailer Outlook,” Advantage Solutions,
testing manufacturers: customers are across supercenters, supermarkets, October 2023, https://advantagesolutions.net/advantageoutlook-q3-2023/
3
“Conquering the Retail Shelf: New Omnichannel Strategies That Win,” NIQ,
looking for more personalized shopping dollar stores, and drug stores.3 February 16, 2024, https://nielseniq.com/global/en/insights/analysis/2024/
conquering-the-retail-shelf-new-omnichannel-strategies-that-win/
4
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What does today’s shelf look like? Prior to 2020, the shelf supported retail traffic, feature promotions, and additional
Leveraging data inventory for displays. Today, the shelf supports three additional functions:
for assortment 1 Online order fulfillment 2 Personal shoppers 3 Extra inventory to overcome
retail labor shortages
optimization The growth of e-commerce has led to retailers
treating their stores as micro-fulfillment centers.
Personal shoppers took off during the
pandemic, so much so that some stores Staffing continues to strain retailers.
Rather than stand up more distribution centers, have developed their own shopper program To make up for the labor shortage, many
staff pick and pack orders directly from store with store-to-home delivery. A shopper stores are maintaining higher inventory
shelves. This not only saves time and money for program is a valuable service for busy levels on the shelf for high sales velocity
the retailer but also allows them to reduce consumers that arranges for dedicated items. More product allows stores to meet
shipping times for customers. shoppers to pick products based on fluctuating demand and reduce restocks.
customer selections and preferences.
How does data help manufacturers compete? In a fiercely competitive retail landscape, data is a powerful tool that
positions manufacturers for success. It provides valuable insights into consumer behaviors and uncovers market trends and
new ways to differentiate from competitors.
7
Recommended Action
Creamer
Brand 100.00%
Dairy Food
Brand A 100.00%
Dairy Food
Brand B 100.00%
Solutions
Dairy Alternate
the category and areas of risk opportunities and compare 5 key performance indicators
Dairy Food
Brand C them to competitors
27.27% 63.64% 9.09%
Item share vs
Ice Cream
Brand B
Recommended Action
Rationalize
Creamer
100.00%
Develop
Brand
Dairy Food
Brand A 100.00%
Core
Dairy Food
100.00%
Add Expand Maintain Trim Items
items
Brand B
share at risk
Plant-Based
Dairy Alternate 100.00%
Ice Cream
Brand A 100.00%
Dairy Food
Brand C 27.27% 63.64% 9.09%
Shelf Architect
Brand 1
FPO
Brand
Brand 1 1
8
Shopper-Centric Getting the right product to the
right channel is table stakes for
demographics, and contextual cues
like location and time of day allow for
assortments might reflect boomer
needs with more frozen and canned
Assortment sales success. With evolving market hyper-personalization. This approach foods that don’t waste. In higher-
The first step in our partnership was to Assortment Incremental Impact by Category
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The Impact Key Takeaways “NIQ’s assortment analysis saved
time and resources by helping
me focus on the right retailers
Enabled focused Provided intel and channels for product
targeting for regions on ideal product mix innovation. The analysis not only
and demographics added credibility but also helped
architecture, and
retailers feel like they were taking
promotions
less of a risk on a new category
innovation. So much so that we
Proven lift in test Pivoted from rolled out nationwide with a key
stores supported aggressive selling
customer.”
retailer expansion to data-driven
conversations Mohan Valluri - Vice President,
Sales, at Alamance Foods
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Six Optimal Pack 6
Size Strategies Map pack sizes Consider heavy Look for size Identify sizes Think about the Strategize
to consumer size anchoring gaps in your that open up impact of trade around
Data-driven insights are essential usage within the portfolio new distribution promotions generational
occasions category opportunities buying behaviors
when it comes to determining the
most effective pack sizes based
on consumer preferences, cost Do buyers Are customers Consider Would offering Will category Parents may be
considerations, and market trends. consume your used to set sizes demand trends a new pack size and portfolio willing to buy in
Any pack size evaluation must also product in large in the category? and consumer allow you to promotions larger quantities
triangulate a brand’s position, the groups at social If so, introducing preferences that move into a new disrupt the to save both
features and benefits of the product, events and as something new could influence channel (e.g., go-to-market money and an
and key competitor pack sizes. individuals? If may be more future size convenience plans? Do your extra shopping
yes, create difficult. It’s requirements. stores, clubs)? pack sizes align trip that month.
Keep in mind that consumers are different pack crucial to include Strategically with retailer In contrast,
looking for a pack size with enough sizes to address consumer frame introducing promotional retirees may
product to fulfill the primary use for these different of reference in relevant pack plans and have have limited
the product. At the same time, they usages. the decision- sizes for each the right profit budgets and
need to see that there is a financial making process. channel opens margins for no space to
benefit to buying larger packs. up avenues for long-term store a bulk
This requires alignment between growth. profitability? product.
customer value and profitability.
$
13
Private Label Inflation has contributed to a recent
surge in private label products, or
by offering health-focused alternatives
to popular snacks in order to capitalize
Not all categories are equal when
it comes to the private label. For
Competition store brands. Many of these private on the booming health and wellness example, T&D does not experience the
label items offer the same or premium sector.⁶ same impacts of private labels as CPG
quality at a lower cost. Out of necessity, does, but it has its own challenges.
One tactic employed by private brands
customers are cutting back on the Pricing strategies by premium brands
is to nest their products next to leading
number of brand names they buy and can allow competitors to gain market
national branded products. These
economizing with private label brands. share at a more affordable price point.
brands not only compete on price, but
And when it comes to pharmacy,
Retailers are also expanding private many also offer unique formulations
particularly with over-the-counter
label offerings to differentiate and innovations while delivering a high-
medicines, private label products have
themselves from competitors and quality product. Store brands leverage
a significant share of the category –
increase customer loyalty. Stores with the retailer’s existing relationship with
and can even be the largest brand
54% 52% strong reputations can leverage their
existing relationships with consumers
the customer, where manufacturers
within a category.
of shoppers of shoppers say a must establish a direct relationship
plan to buy retailer’s brands
“much more” are either “very to increase private label sales. Higher with each shopper. But this is where As the market increasingly shifts
or “somewhat important” or
more” private “extremely profit margins and more control over national brands have an advantage. toward value-driven purchasing and
label brands in important” when
the future.7 choosing where pricing also make private label options Unlike private label, which can vary a growing preference for private
to shop. 8
incredibly attractive for retailers’ in quality and/or taste from retailer to label brands, a manufacturers’ best
6
Douglas Moran, Catherine, “4 Ways Retailers Are Boosting Their Private Brands,”
Grocery Dive, August 15, 2022, https://www.grocerydive.com/news/4-ways-
bottom lines. In some cases, retailers retailer, national brands maintain their line of defense is good data. Market
retailers-are-boosting-private-brands/628701/
7
Ryan, Tom, “Are Private-Label Food Offerings Bound to Keep Growing?” are bringing new innovation to market quality and taste profiles irrespective analytics can help brands adjust their
RetailWire, October 31, 2023, https://retailwire.com/discussion/are-private-
label-food-offerings-bound-to-keep-growing/ through their owned brands based on of the retailer. messaging, pricing, and product mix
8
Escobar, Sabrina, “Inflation Is Rocket Fuel for Private-Label Brands. These
Stocks Could Benefit.” Barron’s, October 16, 2022, https://www.barrons.com/ the latest consumer trends, such as to stay competitive on shelf.
articles/inflation-retail-private-label-costco-target-walmart-51664933614
14
In-store performance which affect T&D more than CPG. Product placement is an area where
$
Data-driven pricing and promotion
strategies enable manufacturers to
stay competitive while maximizing
profitability. Naturally, there will be
some variation in strategy between
CPG and T&D categories. Brand loyalty
and promotional activities play a role
in pricing dynamics for CPG, whereas
T&D customers are often more
sensitive to price for perceived value,
especially for premium offerings.
New product
Product innovation can drive growth go. As seen earlier in the Alamance forward to mass adoption of new
and create meaningful customer case study, the right data can back up innovations.
innovation engagement. Data analytics should the messaging needed to overcome
inform research and development as
you explore new product types and
categories. It can identify gaps in the
market, uncover what customers value
most, and predict upcoming trends.
These findings can help you better
align new products to the market’s
needs.
Launch strategies
Just as data helps refine product
development, it can help create
effective launch strategies. From timing
to marketing and distribution, data is
vital for the successful introduction of
new products into the market.
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2 Retail media revenue 3 Personalized digital coupons
When it comes to today’s customer experience to help shoppers How do retailers use the
get what they want faster and easier.
retail media landscape, coupon fees?
retailers are garnering
What data is needed? Retailers with private label
~70% to 90% margins from brands sometimes use a portion
Customer-level modeling is required
ad revenue (vs. 3% to 4% to obtain the granular data needed of their digital coupon fees
for a successful retail media program. to fund points or discounts
retail profit margins).17
For example, if the retailer knows a on their products. This extra
Retailers are feeling more pressure customer is short on time, they can funding source allows retailers
than ever to monetize the location present SKUs that map to said to prioritize and extend offers
placements of products in their customer’s lifestyle (e.g., prepared on the products that matter
online stores. Today, retailers meals like pre-packaged salads or Presenting a coupon to customers most to their consumer.
are not only selling product meal kits). who’ve shown an affinity for your Something like this may occur
placement ads (i.e., display) but product or category is a targeted on digital shelves in the future,
also monetizing e-commerce promotional approach fueled by but we have yet to see it.
search results. Retailers have an data. For national brands, pay-to-
opportunity to bring together these play loyalty programs can be a
retail media placements and the worthwhile investment. In addition
to driving sales, they can deepen
“How Retail Media is Reshaping Retail”, March 28, 2022, BCG,
the relationship with the shopper.
17
https://www.bcg.com/publications/2022/how-media-is-shaping-
retail
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4 Sustainability and ethical consumerism
However, this trend appears to Data analytics can fill in these to shoppers. Our research shows
be reversing as inflation cools. knowledge gaps, setting that responsible sourcing and
Consumers are once again manufacturers up to invest in sustainable packaging are most
prioritizing sustainable brands. the sustainability initiatives that important to consumers. More
are good for the environment specifically, “local sourcing” is one
No matter where you are on your and their bottom line. of the top five claims consumers
sustainability journey, leveraging say is most important because they
data can help you catch up to and Sustainability is another recognize it reduces a product’s
stay ahead of the eco-friendly area where generational carbon footprint.12
trends that matter most to today’s demographics are critical. For
ethically minded consumers. Gen Zers, sustainability is a key As the impact of climate change
In the past few years, lingering
First, you’ll want to understand driver in purchase decisions. increases, we predict that
supply chain issues and rising
the key sustainability attributes Activism is important to them, sustainability and ethical
prices have forced consumers
that consumers are prioritizing. and they are not afraid to bail on consumerism will continue to
to make some tough choices.
Next, you’ll want to find out where brands or retailers that don’t live influence shopper behaviors.
Faced with their preferred
consumers are buying eco- up to their ideals.11 Aligning assortments to customer
products becoming expensive
conscious products. Are they preferences will lead to long-term
or scarce, they have had little
shopping online or in person? Do Sustainability has many facets success and a positive brand image.
choice but to either pull back
they prefer to buy certain types so it can help to pay particular
11
Aronson, Genevieve, “7 ways Gen Z is reshaping the future of
spending on an item or switch shopping in 2023,” January 18, 2023, https://nielseniq.com/global/
of products at specialty stores? attention to what matters most en/insights/commentary/2023/7-ways-gen-z-is-reshaping-the-
brands. future-of-shopping-in-2023/
12
NIQ proprietary data
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Three Benefits of
Investing in Data
Optimize value Make
Get products
and profitability merchandising
on the shelf
a win-win-win
The right product 70% of shoppers will try a
assortment is the way new brand if they perceive Collaboration with retailers
to win on the shelf as it’s a better value for the helps both parties achieve
competition for limited money. By looking at price, their goals while meeting
space heats up. pack size, and consumer customer needs.
preferences, brands can
deliver the right value
for shoppers.13
The evolution of retail presents to meet changing consumer habits and needs and address them in a way
unique challenges for you as a demands. that also maximizes profit. When both
manufacturer. Retailers are one of manufacturer and retailer are able to
Innovation is often born out of
your greatest assets in navigating keep the customer front and center
necessity. And the innovations that
this new environment. Your combined in decision-making, the best possible
resonate the most tend to originate
data has the power to provide better outcomes are within reach.
from meeting customer needs. Data
forecasts and inform strategic pivots
allows manufacturers to identify those
Nielsen Global Consumer Loyalty Survey (Q1, 2019) NIQ proprietary data
13
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The right merchandising and Our manufacturing clients take
Conclusion assortment strategies are critical for optimization a step further with
keeping up with and capitalizing
on consumer trends. Even more
NIQ Store Execution Segmentation. fact:
It helps analyze store-level sales data,
importantly, these strategies can track custom store segments over
80%
function as levers for growth. With time, and test hypotheses by focusing
shelf space continuing to shrink and on the right store groups.
price pressure sticking around for the
near term, it is essential to cultivate NIQ streamlines merchandising
other ways to grow. and assortment decisions. Our
data and platforms give you the
Did you know that 80% of volume is granularity needed to build brand of volume
driven by product being available on
shelf?14 That’s why having the right
loyalty and stay ahead of the
is driven by
competition. By leveraging data
product
Identify 8%
analytics to help increase your share analytics to identify market growth
of shelf is so valuable. Rather than drivers and collaborate with being on
more category assuming all stores and regions act retailers, manufacturers are driving
shelf 16
opportunity similarly, NIQ’s Shelf Architect uses more successful outcomes.
a store-level model that helps identify 14,15,16
NIQ proprietary data
Erica Harrison
VP, Advanced Analytics
Erica.Harrison@nielseniq.com
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© 2024 Nielsen Consumer LLC. All rights reserved.
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to
growth for retailers and consumer goods manufacturers. With operations in more
than 100 countries, NIQ delivers the most complete and clear understanding of
consumer buying behavior through an advanced business intelligence platform
with integrated predictive analytics. NIQ delivers the Full View.
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