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Bca Lesson Plan-Ites

The lesson plan covers 8 units over 8 lectures. Unit 1 provides an overview of IT Enabled Services and the BPO boom. Unit 2 discusses strategic outsourcing models and an overview of key BPO sectors. Unit 3 examines challenges in BPO like disaster management. Later units cover call centers, Internet services, VOIP, e-learning and end with case study presentations by students. Reference books and online links are also provided.

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Kunal Sachdeva
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469 views4 pages

Bca Lesson Plan-Ites

The lesson plan covers 8 units over 8 lectures. Unit 1 provides an overview of IT Enabled Services and the BPO boom. Unit 2 discusses strategic outsourcing models and an overview of key BPO sectors. Unit 3 examines challenges in BPO like disaster management. Later units cover call centers, Internet services, VOIP, e-learning and end with case study presentations by students. Reference books and online links are also provided.

Uploaded by

Kunal Sachdeva
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Bharati Vidyapeeth University INSTITUTE OF MANAGEMENT & RESEARCH, NEW DELHI

Lesson Plan Subject: IT Enabled Services Class: BCA - VI semester


Unit Lecture Topic Ref. Book No. Pedagogy Style Lecture, Discussion through ppt.and handout [ref:weblink : (a)] Lecture, page 1-30 Lecture, Chapter 1 Lecture, page 36-38 Lecture, page 38-64 Lecture, Discussion through articles in newspaper.

1 Introduction

1&3

Overview of IT Enabled Services

2 BPO 2 2

4-7 8-12 13,14

1 The BPO boom, Success factors for BPO Development of Outsourcing , Management of Outsourcing Process Justification of Outsourcing, 5 5

15-17

Entry Model for BPO

18,19

Strategic Outsourcing

Extra reading available in other ref.book 2

Lecture, handout

20-25

Overview of BPO : finance and accounts, HR, Transaction Processing, Supply Chain Managemnt

Lecture, Discussion through ppt.and handout

3 Challenges in BPO

26,27

Disaster Management

1 Chapter -VI 2 Chapter 27 2 Chapter 5 1 Chapter -VII 3 Page 177-194 3 Chapter III

28

Disaster Management

29,30

Marketing Strategy

31-33

Critical Success factors, Vendor Evaluation and Selection Process, Transition Planning and program management Case Study 1 Infosys Technologies: Training for Retaining

34

4 Call Centre

35,36

Call Centers in India

37 4 4 4 38 39,40

Business Quiz 3 Chapter V 4 4

Lecture, Book 5chapter VIII,handout Discussion on the Research Paper Discussion on the Research Paper Lecture, Overview of Case Study to be taken in next class Discussion of Case and related concepts Lecture Handout on IT & ITES and weblink (b) Chapter 1-3 Lecture and Discussion Lecture Lecture, handout on Nasscom Study ref: weblink (d) Refer weblink (c)

HR Strategies for the call Centre Operations Setting up and Growing Call Centre Operations

41 Competitive Advantage of Call Centre 4 4 5 Internet Services 6 VOIP 42 43 44,45 46 47 Case study 2 Discussion for Presentation to be taken later Internet Service Providers in India, Business Models of ISP Class Test 7 Voice Over Internet Protocol : Concept 6

Lecture Units 1-5 Lecture

6 7 e-learning 7

48-50 51 52

How VoIP help Enterprise , Its Revolution and Internet telephony Role play E-Learning : an overview of the concept E-learning and technology (WAN/LAN, Internet, Teleconferencing, Video Conferencing, Satellite Communication)

7 7 8 8

Lecture Activity Lecture, Lecture, Discussion through ppt. Lecture, Discussion through ppt., Assignments on identifying various elearning portals

53

54

e-learning portals

55

Discussion on E-learning Portals, Future of elearning

Extra reading available in other ref.book 3

Activity and Discussion

56

TECHNOLOGY REVIEW Vol 3, no.8, june 2011

Page 4651

Lecture, Discussion through articles in journals in library.

8 Case Studies

57 58 59 60

Case study 3 Presentations by students Presentations by students Presentations by students

Tripti Tiwari Assistant Professor

Reference Books: 1. Essentials of BPO by Thomas N.Duening, Rick L.Click 2. BPO/KPO Management- An Industry Perspective by Gopal & Manjrekar 3. Attrition in IT & ITES : Concepts & Cases by Anil Varma 4. Business Process Outsourcing By Sople [ PHI Learning] 5. Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective by Harbhajan Kehal and Varinder Singh 6. E-Commerce: An Indian Perspective 2Nd Ed. By P.T. Joseph 7. Understanding Voice Over IP Technology By Nicholas Wittenberg 8. E-learning : An expression of the Knowledge Economy by S.M.Nafay Kumail Other Reference Books: 1. Business Process Outsourcing : A Supply Chain of Expertises by Vinod V.Sople (PHI Learning) 2. Strategic outsourcing: a structured approach to outsourcing decisions and initiatives by Maurice F. Greaver 3. E-Learning: Expanding the Training Classroom Through Technology edited by Lynne Mealy & Bob Loller

Weblinks: a) http://www.cci.in/pdf/surveys_reports/it-ites-sector.pdf b) http://www.pwc.com/en_GX/gx/technology/pdf/bpoinindia.pdf c) http://www.networkmagazineindia.com/200212/case2.shtml d) http://www.britishcouncil.org/learning-nasscom-report.pdf

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