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Indian Railways Presentation

Indian Railways is the largest rail network in the world, carrying over 30 million passengers daily. It has undergone significant changes to modernize operations and adapt to increasing demand. Key changes include doubling track routes, replacing steam with electric and diesel engines, expanding the network, and introducing new train technologies and services like the introduction of AC coaches and IRCTC. Indian Railways has also greatly expanded its use of information technology through systems like FOIS, PRS, UTS, and e-ticketing to improve operations, customer service, and revenue. While there was resistance to changes like the creation of new railway zones, the Supreme Court upheld the reforms and Indian Railways has evolved to better serve passengers in the 21st century.

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4K views14 pages

Indian Railways Presentation

Indian Railways is the largest rail network in the world, carrying over 30 million passengers daily. It has undergone significant changes to modernize operations and adapt to increasing demand. Key changes include doubling track routes, replacing steam with electric and diesel engines, expanding the network, and introducing new train technologies and services like the introduction of AC coaches and IRCTC. Indian Railways has also greatly expanded its use of information technology through systems like FOIS, PRS, UTS, and e-ticketing to improve operations, customer service, and revenue. While there was resistance to changes like the creation of new railway zones, the Supreme Court upheld the reforms and Indian Railways has evolved to better serve passengers in the 21st century.

Uploaded by

gadgilpranjali
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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INDIAN RAILWAYS CHANGING THE TIMES & CHANGING WITH THE TIMES

Introduction
Indian Railways is 150 years old It is largest railway system in world under one management It is the lifeline of our country It is the biggest civilian employer in the world No strike in last 30 years in spite of 17 lac workers It runs 12000 trains every day It carries 1.4 crore passengers & 16 lac tonnes of goods everyday Indian Railways, the worlds second largest railway, carries 11 million passengers each day, on 8520 trains departing from 7000 stations.

History Of Indian Railway


1853 First train run (Boribunder to Thane) 1854 the first passenger train (Howrah to Hoogly) 1856 First south line was open. (Chennai) 1859 First north line( Allahabad to Kanpur) 1947 Post partition 21 railway systems - 10 owned by the GOI and balance by princely states. 1951 Southern, Central and Western Railways SR, CR&WR created 1952 Northern, Eastern and North Eastern Railways, NR,ER&NER created 1955 South Eastern Railways, SER created 1958 North East Frontier Railways, NFR created. 1966 South Central Railways, SCR created. 2002 East Central & North Western Railways created in October 2003 South Western , West Central, North Central, South Eastern Central & East Coast Railway, created in April 2003

Organization Change In IR
Past Approach Present Approach

Nothing can change We are rail roads Fear and anxiety Restructuring and Rightsizing Tariff focused

C H A N G E

Passion and Integrity to change We are in the business of transportation Hope and excitement Regeneration and competitiveness Unit cost focused

Data showing the turnaround of IR

Stimulus for change


Process Complexities Technological Factors Competition Customer Satisfaction

Second order changes


Usage of IT in Railways Metro Rail Golden quadrilateral projects Expansion of Railway Zones from nine to sixteen

First order Change


Doubling of Railway routes Railway road kms expansion Phasing out of steam engines. Replacing diesel engines with electric engines. Meter gauge to broad gauge conversion . Electrification of routes Third class accommodation abolished Introduction of AC-2 tier and AC-3 tier coaches Introduction of IRCTC Outsourcing of maintenance operations Decentralization Human Resource initiatives Product innovation Increasing the speed of trains

Usage of IT in Railways
A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT E-GOVERNANCE OBJECTIVE Freight revenue enhancement Passenger revenue enhancement Improvements in Customer and public service Investment optimization
Transforming Transport through Technology

Jewels in the Crown -Freight Operations Information system ( FOIS)


-Passenger Reservations System (PRS) -Unreserved Ticketing System (UTS) -Instant voice response system (IVRS) -Rail Net -E- Ticketing

E-governance measures in Passenger Business - PRS


Computerization of passenger Reservation has been a success story for Indian Railways.

Delhi
Calcutta SecBad

Mumbai

Chennai

In 1984-85, a Pilot Project was implemented at Delhi and later replicated at four other sites Secunderabad, Chennai, Kolkata & Mumbai. System set up at these regional centers took care of trains within their area of jurisdiction

Freight Operations Information System


Assists in Asset Tracking, Asset Planning Performance Monitoring , to optimise Asset utilisation

An on line real time system for management and control of freight traffic Instant access to information regarding status of consignments in transit, for just in time inventory

FOIS

User driven design and implementation

Foundations for a total logistics system

Unreserved Ticketing System-UTS


The work load involved in printing , accounting and issuing tickets to this mega segment has been a difficult task
Tickets can be issued upto 3 days in advance
Indian railways introduced UTS to improve customer satisfaction, revenue generation, accounting, and reporting capabilities and reduce fraud
System is proposed to be extended progressively on all zonal railways

Indian railways have received the prestigious computer world honour 2004 for UTS that has improved customers travelling experience and provided operational efficiency

Resistance & overcoming Zonal change


Resistance to change
New railway Zones creation opposed by six retired chairman of the Railway board Displeasure of The Rakesh Mohan Committee and Controller and Auditor General Various questions were raised about the plans and expenditure

Overcoming Resistance to change


The Supreme court of India dismissed the petitions challenging the decision of the government

Conclusion
It is not the strongest of the species that survive, nor the most intelligent, but is the one most responsive to change.

Revolutions dont last, but Evolution does

THANK YOU

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