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F&B Service English 1

This document provides basic English phrases for food and beverage service staff to use when interacting with guests. It includes common guest questions and requests, such as asking for a table, special dietary requests, and questions about menu items. It also lists appropriate responses staff can provide, including acknowledging the request, apologizing if unable to fulfill it and providing alternatives. The document concludes with polite ways for staff to make requests of guests, check on their satisfaction, and say goodbye.

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aliko555
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320 views8 pages

F&B Service English 1

This document provides basic English phrases for food and beverage service staff to use when interacting with guests. It includes common guest questions and requests, such as asking for a table, special dietary requests, and questions about menu items. It also lists appropriate responses staff can provide, including acknowledging the request, apologizing if unable to fulfill it and providing alternatives. The document concludes with polite ways for staff to make requests of guests, check on their satisfaction, and say goodbye.

Uploaded by

aliko555
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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F&B Service

Basic English Phrases

Some Guest questions & requests and How to answer them


Do you have any/ a (vegetarian food/ gym)? Can I have a (table for 2/ )? Can you get me (a new/ different fork. This is dirty) We could do with some (finger bowls here) Can we have (a bigger table/)? Id like (a table out of doors/ some more). Wed like ((to book) a table for Sunday). Is it (spicy/ hot/ fattening)? Is there any (sugar/ chili/ gluten in it)? Does it have any (sugar/ chili/ gluten in it)? Whats the soup of the day? Do you have a house wine?

How to answer
Acknowledge request/ Action
(Yes), certainly,/ No, Sir/ Madam. That will/ would be fine/ no problem./ but you could/ we could Im sorry Sir. Ill bring you a new fork immediately.

Apology (if no) + Explanation


(No,) Im Sorry, Sir/ Madam. The restaurant is fully booked on Sunday. Theres no has run out.

Alternative
But we could (set up a table for you at the poolside) But you could order a la carte. But you might like to try our Garden Restaurant. Its

Some words for special requests


Slimmer On a diet/ dieting Fats/ fatty foods/ carbohydrates/ carbs/ glutin Vegetarian (no meat & fish)/ Vegan (no eggs & dairy products) Muslim (no pork, ham, bacon, shellfish, eels, alcohol) Halal meat Kosher/ Jewish (no pork, ham, bacon, shellfish, eels) Hindu (no beef, veal) Diabetic (No Carbohydrate, sugar) Equal Sugar Gastric ulcers/ ulcers (No alcohol, spicy foods)

More ways to answer


Im sorry, sir. We only serve lunch until 2:30. Im afraid the restaurant is fully booked until that time. Thats perfectly alright, madam. (e.g. Answer to: Im sorry were very late) Very good, sir. Ill make a note of that.

More ways to ask


A table for 2, sir? Would you like to come this way/ please come with me? Can I take your coat, Madam? Are you having a set lunch? Are you ready to order? What would you like to start with/ for starters? Which aperitif would you like while you think about ? Would you like something to drink/ a drink/ some wine (to go) with your meal? We have And to follow? Would you like to see the wine list? How would you like your steak done, sir? Last orders please. Is everything to your satisfaction/ all right/ ok, sir?

How to request the guest politely.


Please help yourself at the buffet table madam. Excuse me. May I show you to another table? This one is already reserved. Do you mind not smoking here, sir. This is a non-smoking section.

Saying goodbye
Thank you for coming./ Its very nice to have you (both) here, sir (and madam) I hope youll come again/ to see you again soon. Have a nice day/ evening. Good night, madam.

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