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Definition of Quality

The document discusses different definitions and perspectives on quality. It begins by describing the traditional definition of quality as products and services meeting user requirements. It then discusses modern definitions, including quality being inversely proportional to variability. Dr. Kaoru Ishikawa is discussed as describing total quality control as a "thought revolution in management" and defining it as producing economical and satisfactory products/services for consumers through company-wide participation. Benefits of total quality control are summarized as improving products, processes, productivity, customer satisfaction and profits both internally through lower costs and higher productivity, and externally through increased customer satisfaction and loyalty.

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Herry Sinaga
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184 views11 pages

Definition of Quality

The document discusses different definitions and perspectives on quality. It begins by describing the traditional definition of quality as products and services meeting user requirements. It then discusses modern definitions, including quality being inversely proportional to variability. Dr. Kaoru Ishikawa is discussed as describing total quality control as a "thought revolution in management" and defining it as producing economical and satisfactory products/services for consumers through company-wide participation. Benefits of total quality control are summarized as improving products, processes, productivity, customer satisfaction and profits both internally through lower costs and higher productivity, and externally through increased customer satisfaction and loyalty.

Uploaded by

Herry Sinaga
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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KELOMPOK 3

DOUGLAS C. MONTGOMERY
Traditional Definition

The traditional definition of quality is
based on the viewpoint that products and
services must meet the requirements of those
who use them.

There are two general aspects of fitness
for use: quality of design and quality of
conformance. All goods and services are
produced in various grades or levels of
quality. These variations in grades or levels of
quality are intentional, and, consequently, the
appropriate technical term is quality of
design.

The quality of conformance is how well the
product conforms to the specifications required
by the design. Quality of conformance is
influenced by a number of factors, including the
choice of manufacturing processes, the training
and supervision of the workforce, the types of
process controls, tests, and inspection activities
that are employed, the extent to which these
procedures are followed, and the motivation of
the workforce to achieve quality.
DOUGLAS C. MONTGOMERY
Modern Definition
Quality is inversely proportional to variability.

Note that this definition implies that if variability
in the important characteristics of a product
decreases, the quality of the product increases.
DR. KAORU ISHIKAWA
Dr. Kaoru Ishikawa describe Total Quality Control as
thought revolution in management.

Dr. Ishikawa`s definition of quality control:
"To practice quality control is to develop, design,
produce and service a quality product which is most
economical, most useful and always satisfactory to
the consumer. To meet this goal, everyone in the
company must participate in and promote quality
control, including top executives, all divisions, within
the company and all employees."
DR. KAORU ISHIKAWA
Dr. Kaoru Ishikawa, once listed these as the
basics of Total Quality Control:
1. The next process is your customer
2. Use on facts and statistics
3. The plan do check act (PDCA) cycle
4. Everybody participates
5. Management commitment
SARV SINGH SOIN
Total Quality Control-an effort in which
everybody and every function in an
organization participates.

Definiton of Quality such as Products
and services that meet or exceed
customers expectations.

Benefits of Quality

Total Quality Control that is is properly
implemented will focus on improving
products, service, and processes, when
these improve, they will have an impact on
productivity,customer satisfaction, and
profits. The impact will be seen both
internally and externally.
Internally

when quality improves, we will get higher
productivity which allows us to lower
prices (in which case we are competing
with price), market share increases and
we get higher profit. alternatively the lower
cost gives a direct increase in profits
Externally

higher quality allows us to increase
customer satisfaction, increase customer
loyality and get more repeat purchases.
this results in increased market share and
higher profits. alternatively, we could
compete on a value basis, charging a
higher relative price for our higher quality.

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