Scribd
Upload
52 views33 pages

"The Most Communication Is To Hear What Isn't Being Said" Peter Drucker

The document discusses non-verbal communication and body language. It explains that non-verbal communication conveys feelings, emotions, attitudes and opinions through body movements rather than words. Some key aspects of non-verbal communication discussed include kinesics (body movements), occulesics (eye contact and facial expressions), proxemics (personal space and distance between individuals), and chronemics (cultural attitudes towards time). The document emphasizes that non-verbal signals can provide important additional context to what is said verbally.

Uploaded by

jayeshpere
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
52 views33 pages

"The Most Communication Is To Hear What Isn't Being Said" Peter Drucker

The document discusses non-verbal communication and body language. It explains that non-verbal communication conveys feelings, emotions, attitudes and opinions through body movements rather than words. Some key aspects of non-verbal communication discussed include kinesics (body movements), occulesics (eye contact and facial expressions), proxemics (personal space and distance between individuals), and chronemics (cultural attitudes towards time). The document emphasizes that non-verbal signals can provide important additional context to what is said verbally.

Uploaded by

jayeshpere
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 33

The most

important thing in
communication is
to hear what isnt
being said
~Peter Drucker
https://sites.google.com/site/hvimcost/

https://sites.google.com/site/hvimcost/

Actions speak louder than


words
Non-verbal

communication is the way we


express our feelings, emotions, attitudes,
opinions
and
views
through
our
body
movements.
Verbal communication we use words
Non-verbal communication we use:
Eyes
Hands
Face
Body movements
https://sites.google.com/site/hvimcost/

Body language is not a new phenomenon


Body language was used in communication long

before language developed as a communication tool


Body language is comprised of single gestures and

cluster gestures
Single gestures nod of ones head
Cluster

gestures

using

multiple

gestures

concurrently nodding and waving arms, waving


arms and stomping feet etc.
https://sites.google.com/site/hvimcost/

(K) Kinesics
(O) Occulesics
(P) Paralanguage/Paralinguistics
(P) Proxemics
(A) Artifactis
(C) Chronemics
(T) Tactilics

https://sites.google.com/site/hvimcost/

Kinesics:
The different ways in which people move their

bodies.

Natural accompaniments to our speech:


Emblems: A nod of the head for Yes or No
Illustrators: Accompany our speech and accentuate

it. E.g. banging on the table for emphasis


Adaptors:

Unconscious

body

movements.

E.g.

cracking knuckles
https://sites.google.com/site/hvimcost/

Can you interpret these hand gestures?


1.Clenched hands
2.Hands interlocked
3.Jabbing / pointing in the air
4.Open palm gestures
5.Slapping the palms

https://sites.google.com/site/hvimcost/

What does this tell you about the person you


have just met?
1.Normal handshake
2.Knuckle grinding handshake
3.Finger-tip grab handshake
4.Dead-fish handshake

https://sites.google.com/site/hvimcost/

Can you interpret these finger gestures?


1.Pointing index / middle finger
2.Steepling fingers
3.The OK gesture
4.The neck scratch

https://sites.google.com/site/hvimcost/

Can you interpret these arm gestures?


1.Crossed arms across the chest
2.Partial arm cross
3.Arms crossed behind the back

https://sites.google.com/site/hvimcost/

10

Occulesics:
This is the science of movement of our eyes

and facial expressions

Eye Grammar:
The dynamics of our eye movement is called

eye grammar

Eyes are said to be the windows to our

soul and mirror of our heart


https://sites.google.com/site/hvimcost/

11

How good is your eye grammar?


1.Staring eyes
2.Too little eye contact
3.Withdrawal of eye contact
4.Frequently looking away at people from a

distance
5.Scarcely looking at a person when in close

proximity
https://sites.google.com/site/hvimcost/

12

Some more eye grammar:


Looking upward / sideward thinking, making

decision
Left lookers more emotional, subjective,

suggestible
Right lookers more logical, more precision

https://sites.google.com/site/hvimcost/

13

You can read his face like an open book


Emotional people have a demonstrative face.
Feelings of anger, envy, happiness, sneers,

dislike, tension, sadness are all revealed by


the face as soon as the thought enters their
mind.

https://sites.google.com/site/hvimcost/

14

Paralinguistics:
It is the science of vocal cues.

Paralinguistics include:
Volume
Pitch
Tone
Intonation
Modulation
Rate of Speech

https://sites.google.com/site/hvimcost/

15

Intonation how it works.


1.Ididn't say he stole the money.
2. Ididn'tsay he stole the money.
3. I didn'tsayhe stole the money.
4. I didn't sayhestole the money.
5. I didn't say hestolethe money.
6. I didn't say he stolethemoney.
7. I didn't say he stole themoney.

https://sites.google.com/site/hvimcost/

16

1.Ididn't say he stole the money, someoneelsesaid it.


2. Ididn'tsay he stole the money,that'snot true atall.
3. I didn'tsayhe stole the money, I onlysuggestedthepossibility.
4. I didn't sayhestole the money, I think someoneelsetook it.
5. I didn't say hestolethe money, maybe he justborrowedit.
6. I didn't say he stolethemoney, but rather someothermoney.
7. I didn't say he stole themoney, he may have taken somejewelry.

https://sites.google.com/site/hvimcost/

17

Subtle

micro

factors

influence

to

think

whether we should trust a person.


The rate of speech effects your performance

as a speaker
The pitch, raising or lowering your voice

causes the audience to form an impression of


you.
https://sites.google.com/site/hvimcost/

18

Vocal nuances help or hinder your ability to

communicate and as a result may directly


impact your job performance.
Accents, stress, pitch, volume help us judge

the persons age, attractiveness, educational


background etc.
As always confidence is key. How will you

achieve that?
https://sites.google.com/site/hvimcost/

19

Proxemics:
It is the study of the distance between people

and objects. It is also the science of space (Not


space as in astrophysics but as in the space
occupied by human beings in various settings)
In

international

business,

proxemics

has

emerged as an important area owing to crosscultural factors.

https://sites.google.com/site/hvimcost/

20

The 4 zones of space:


These

were

defined

by

an

American

anthropologist Edward Hall. The zones are as


follows:
Intimate zone: 0 0.5m
Personal zone: 0.5 1.2m
Social zone: 1.2 3m
Public zone 3m+

https://sites.google.com/site/hvimcost/

21

Respect of others space is very important.


Invading

someones

space

may

cause

displeasure.
Personal space is specific based on:
Culture
Gender
Age
Rank
https://sites.google.com/site/hvimcost/

22

Proxemics also plays an important role in the

design of modern work spaces and offices.


Open

offices,

round

tables

increase

communication within an organization.


Brightly lit (natural or artificial light) offices

tend to have cheery workers


The idea is to make people feel comfortable in

their work space.


https://sites.google.com/site/hvimcost/

23

Artifactis:
Non-verbal messages sent through appearance.
Clothing
Cologne/after shave/perfumes
Pens
Watches/jewelry
Cell phones
Automobiles etc.

https://sites.google.com/site/hvimcost/

24

In interviews or presentations, it is said that the

1st 30 seconds are crucial for making an impact.


Artifactics do make a difference.
Globalization has caused a multicultural
environment.
Grooming standards have been raised:
Manicured nails
Hair styles
No dandruff
Fresh Breath
Touch of deodorant
Food smell in clothes etc.
https://sites.google.com/site/hvimcost/

25

Chronemics:
The science of chronemics is the concept of

time and its impact on people.


Many cultures have their own concept of

keeping time.
Low context culture cultures have a precise

sense of time keeping


High context cultures view time as flexible.
https://sites.google.com/site/hvimcost/

26

High Context Culture:


In routine communication things are left

unsaid.
Countries that have a high context culture:
Japanese
Indian
Russian
Thai
https://sites.google.com/site/hvimcost/

27

Low Context Culture:


Cultures where routine communication is very
precise. It relies more on words than on
context.
Countries that have low context cultures.
Australia
Germany
England
Ireland
USA

https://sites.google.com/site/hvimcost/

28

Tips for being punctual & professional:


Have you made an appointment with the
person you intend to see for business?
Do you inform people in attendance before
hand about the duration and subject matter of
the meeting?
Do you limit your meeting to specific points?
Do you intervene and hijack the talk?
Do you keep people waiting if someone has
come to see you?
Are you punctual for your appointments?
https://sites.google.com/site/hvimcost/

29

Time in India is very flexible.


Appointments are not kept within the time frame.
Unfortunately this is acceptable.
Time robbers are tolerated.
Usually

time

management

is

challenge

for

people in cultures like India.


Time

management

is

key

to

global

competitiveness.

https://sites.google.com/site/hvimcost/

30

Tactilics:
Humans also communicate through the

language of touch.
Tactilics is the science of touch.
Touch can be:
Bodily contact
Touching with hands

https://sites.google.com/site/hvimcost/

31

Most body contact touches with strangers are

accidental and unconscious e.g. travelling in


overcrowded buses, trains etc.
Unless appropriate within a culture, body

contact in a business environment is a strict


no-no.
E.g. Do NOT hug your boss when he gives you

a raise or a promotion.
https://sites.google.com/site/hvimcost/

32

The

language

of

touch

can

have

great

therapeutic value.
Humans

express
because

consciously
through
it

the

fulfills

or

sub-consciously

language

of

touch

physiological

and

sociological needs.
https://sites.google.com/site/hvimcost/

33

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy