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IT Service Desk Induction

The document summarizes information technology (IT) services and support available to students at Cranfield University. It provides overviews of the university network, email and file storage, public computers on campus, wireless access, printing services, remote access, high-performance computing resources, the IT service desk for help and support, PC support, IT training courses, and information security policies. The document is intended to inform students about essential IT resources and how to access assistance.

Uploaded by

Emi Maxwell
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
347 views28 pages

IT Service Desk Induction

The document summarizes information technology (IT) services and support available to students at Cranfield University. It provides overviews of the university network, email and file storage, public computers on campus, wireless access, printing services, remote access, high-performance computing resources, the IT service desk for help and support, PC support, IT training courses, and information security policies. The document is intended to inform students about essential IT resources and how to access assistance.

Uploaded by

Emi Maxwell
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Multi-level and Multidisciplinary design

optimisation
of Risers-Moorings-Hull for
Ultra-deep-water FPSO system

Doctoral Researcher: Ijong Maxwell Ikan

Oil and Gas Engineering Centre


School of Energy, Environment and
Agrifood (SEEA)

Research Introduction

Operating under these conditions


demands the ability to make qualified
decisions while maintaining maximum
cost-efficiency with Reliable structural
systems.
There is no room for error, no time for
compromise.

FreeDigitalPhotos.net

The conditions under which oilfields


run today are more challenging and
complex than ever: colder, deeper,
more remote and less accessible.

Industry Needs

Your network
account
Information
security
Saving your
work
Email
Intranet
Blackboard
Anti-virus &
malware

Computers
on campus
Public
computers
Residential
network
Wireless
network
Printing
Remote
access
HPC

Getting help
IT Service
Team
Out of hours
support
PC support
Microsoft
Office Training
Security
IT Intranet

FreeDigitalPhotos.net

IT essentials

Research Problem Statement

Your Cranfield network user


account gives you
access to:
Cranfield email
network file storage
intranet and extranet
the Cranfield VLE
library and learning
resources

Research Aims And


Objectives

Use Password Manager to


change your password or
review your security questions
at any time

Passwords must contain at


least 8 characters, including
lower and UPPER case
letters, numbers, symbols

www.cranfield.ac.uk/pwman

Research Approach

Everyone is responsible for IT Security


Keep your passwords safe
Use email with care
Secure your personal computer
Protect your digital identity
Be aware of cyber threats
Dont copy material without permission
Dont cause offence or break the law
Abide by our IT policies and guidelines

itsecurity@cranfield.ac.uk

Saving your work

Students are allocated 1GB of personal network


file space known as the z: drive
Recommended location to store
your work
Backed up daily
Deleted files are retrievable
for 3 months
Accessible remotely
Access to shared group drives
Public web space available for creating pages and
sharing files

Cranfield WebMail

www.cranfield.ac.uk/webmail

Using other
email clients

Microsoft Outlook can be


configured to connect to your
Cranfield email account

Most other email systems can also


be configured to connect to
Cranfield email

See our IT Services Guide for


detailed step-by-step instructions

The Intranet

The source for all


University internal
information:
announcements
service information
people search
Accessible both on and
off campus

intranet.cranfield.ac.uk

Blackboard

Virtual Learning Environment for


learning support and course
information
Accessed via your
web browser
Log in with your network
username and password

bb.cranfield.ac.uk

Protect your PC with virus


checking software
Download Microsoft Security
Essentials
Save your work to your z:\ drive
Use reputable software sources
and websites
Ensure your PCs software /
applications are updated

Image: FreeDigitalPhotos.net

Anti-virus & malware

FreeDigitalPhotos.net

Public computers are available in


Schools, Halls, IT Department
and Library
Save your work to your network
drives
Files stored on public computers are
deleted when you log off
Power management in use

FreeDigitalPhotos.net

Public computers

Wireless services available


campus-wide
2 distinct networks:
Eduroam
Cranfield Web
Connect to the Setup Cranfield
Wireless network to configure via
your web browser

FreeDig
italPho
t

os.net

Connecting personal laptops


on campus

ResNet

Allows you to access the campus network


from your room
Most campus residences have access to
both wired and wireless networks
First time users will be automatically
re-directed to the registration page
when opening a web browser
You MUST ensure that your PC is protected
against viruses!

Printing

Integrated printing/copying/scanning devices


available campus-wide
Schools provide an initial print credit
Purchase additional credit online
Two central print queues:
\\ccprint-1\mps-mono
\\ccprint-1\mps-colour
Swipe your printer card at any device to
collect output
Printer cards available from the IT Service Desk

Remote access using the


Extranet

Easily accessible via the internet


Provides remote access to your network drives to upload and download
files
Access the Cranfield Intranet even when off campus
Access library and other information services when off campus

www.cranfield.ac.uk/extranet

Remote access to network


file store

Map a drive from your PC to your personal and


shared network drives
No need to log in via the Extranet
Direct access to your files instead
of downloading/uploading files
Refer to our IT Services Guide for detailed
step-by-step instructions

Research
computing (HPC)

The Research Computing team


supports HPC activities across all
campuses
GRID Cluster for single
processor number crunching jobs
has 96 processors
Astral cluster for parallel work has
1280 processors
All based on the Linux operating
system

FreeDigitalPhotos.net

IT Service Desk
Opening hours:
Monday - Friday

8.00am - 8.00pm

Contact us:

IT Department, Building 63

01234 75 4199 (voicemail out of hours)

servicedesk@cranfield.ac.uk
Out of hours: contact Security 01234 75 2201

PC Support

Visit the IT Service Desk for


advice on:
laptop/PC problems
anti-virus measures and
device settings
purchasing personal IT
equipment

IT Training

Year-round schedule of FREE IT


training courses
Extensive resource library
Online learning tools
One-to-one support
Accredited ECDL test centre
offering basic and advanced IT
qualifications*
* Registration/test fee applies

For further information

intranet.cranfield.ac.uk

Security

Security advice & guidance - https://intranet.cranfield.ac.uk/it/Pages/InformationSecurity.aspx

IT Service Desk
Opening hours:
Mon-Fri 8.00am-8.00pm

Contact us:

63

IT Department, Building
01234 75 4199

servicedesk@cranfield.ac.uk
IT Services & Support

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