Order Management,

Provisioning and Activation

Agenda

Order Management

Activation

Provisioning

Scenario

Order Management

Order Management

Order Management systems are complex systems that

Allow customer or customer service representatives to capture and

process new orders

Modify existing orders

Process customer moves and changes, price quotes and orders, validate
orders, etc., while supporting multiple channels such as Web, Order
template documents and partner applications as well as multiple lines of
businesses.

Order Management System

1.

A customer goes to a service providers portal to add

converged services to his or her existing account

2.

The order management system verifies and processes

the order based on its product catalog (which is in
sync with the product control center) and service
catalog, then decomposes and sends a service order
to inventory system. The inventory system allocates
resources.

3.

The order management system submits the order to

an activation system.

4.

The service activation system provisions the service

and sends activation data to the order management
system.

5.

The order management system notifies the simulated

billing system that the new product has been
purchased by the customer and its services activated.
The service activation system also notifies the
subscriber portal and CRM about a new subscription to
the service.

Functions of Order Management

Order Entry and validation :

Order Entry process :

captures order details such as package or plan, service address, service details, customer
accounts, relevant contacts and applicable contracts.

Validation Process:

Orders can be validated as the data is entered and/or validation after all the data has
been entered.

Product Configurators:

Products/solutions that validate order data as they are entered and walk the user through the
product configuration process

Functions of Order Management

Order Decomposition :

A single customer order can be decomposed into one or more service requests,
typically based on service types or quantities, in order to be able to fulfill an order.

For example, if a customer order contains both a VoIP order and a phone line order, two
service requests would be created, one each for VoIP and the phone line, each of which
would be sent to the appropriate provisioning systems.

Features of Order Management

Quote and Order Management

Eliminate quote and order errors with total quote-to-order-to-cash business process
integration across sales, finance and fulfillment, as well as centralized management of
all quotes and orders

Ensure that sales is quoting based on the latest pricing and discounting rules, and
increase average order size by incorporating upsell management.

Streamlined Order Fulfillment

Automate shipping processes with NetSuite's out-of-the-box integration with UPS, FedEx
and USPS

Reduce fulfillment errors by electronically routing orders to suppliers for drop shipping

Improve the returns process with integration between order management and return
merchandise authorization (RMA).

Features of Order Management

Billing Management and Invoicing

Get bills into customers hands sooner and accelerate cash flow by integrating the entire quoteto-order-to-bill process, which enables faster billing and greater billing accuracy

Eliminate the risk of error with centralized customer, order and invoice records shared across the
business

Reduce DSO with real-time dashboards and detail reports that let you monitor orders

Automate invoicing as well as complex recurring, time and project-based billing.

Enable Customer Self Service

Differentiate yourself from your competition by providing your customers with complete selfservice access to order and delivery status, as well as payment and demographic information

Increase the ease of doing business with your company by allowing customers to manage their
bills and their payment information online

Reduce the customer-call burden on your staff.

Benefits of Order Management

Unique Feature Set:

Proven Experience:

Allows customers to search for orders, order status, automatically or manually

change an order status, escalate orders and set timers and reminders.
Used by telecommunication operators in Russia and CIS countries, Netris OMS is
known as a proven, flexible and reliable solution.

Open Architecture:

A pure J2EE application with an open, flexible architecture that integrates

seamlessly into existing support environments.

PROVISIONING

Provisioning

Provisioningis the process of preparing and equipping a network to allow it to

provide (new) services to its users.

Functions of Provisioning

Applies service order details to the selected service template to determine

customer location, serving areas, available Cos and POPs.

Automates and tracks activities associated with complex provisioning or

network change processes, overseeing timely execution of tasks and in the
appropriate order.

Reduces the time required to deliver services.

Order Intake web Interface

Order Activation Details

Automatic email notifications to

internal and external users

Work Order

Work Order automates and tracks the progress of each activity in the
provisioning process, overseeing that all activities are executed at the right
time and in the appropriate order.

Work Order enables service providers to create order templates based on

their internal business rules and processes. Individual users and work groups
in an operator's organization are assigned activities, and as each step in the
process is completed, Work Order's Workflow Engine progresses to the next
step in the process.

Benefits of Provisioning

Speed time-to-market of services by

replacing manual processes with automated
tasks.

Maximize operational efficiency and staff

productivity by Flow-through service
provisioning reducing work hand-off and
cycle times.

Increase customer satisfaction by meeting

service demands more quickly and accurately

Focus on provisioning exceptions, rather than

entire process.

Make business processes visible, auditable

and controllable.

Activation

What is Activation?

The service activation component provides for service

Design decomposition

Produces correct sets of commands to activate, de-activate, or test the physical

and logical components that comprise the service.

Components of Activation

Activation Script Templates:

store activation scripts and associated parameters and enable users to browse,
add, modify, or delete them.

Service Level scripts:

Unit Level scripts:

Enable the service order to be decomposed and contain commands to activate the service.
Execute the activation commands on the network.

Scripting Engine:

Processes Activation scripts for each managed device.

Applies a set of validation rules to each script.

Produces activation tasks.

Components of Activation

Task Scheduler:

Roll-Back Support:

timely executes of tasks according to their rank or priority.

Minimizes the time and effort required to

Reverse activation settings

Suspend the process

Reschedule unsuccessful operations.

Activation Adapters:

Facilitates interaction with the network equipment and server operating systems.

Functions of Activation

Automatically activates services end-to- end across multi-vendor, multitechnology networks.

Enables service providers to deploy any type of equipment in their network,

as it supports virtually all types of technologies and vendor equipment.

Reduces service delivery bottlenecks caused by slow and inefficient manual

processes.

Monitors the activation process flow

Can automatically roll back the network to its previous state in case of an
activation failure.

Provides an audit trail of activation operations, including overall activation

times and network element replies, for business intelligence purposes.

Benefits of Activation

Freedom of choice to incorporate any type of device in the network

Activate services across convergent networks swiftly and error-free

Accelerate service delivery by automating service activation

Improve operational efficiency by replacing resource-draining processes with

automated actions

Reduce operational costs by eliminating errors due to manual input

Rapidly meet market demands and increase customer satisfaction

Scenario
CA & BA are generated
2

CSC
Kiosk
IVRS
Call
Center

WSC
SMS

HLR

Customer
Relationship
Management
(CRM)

Order
ID

Order
Management
Creation of Postpaid
connection
Provision of ISD
facility

6
MML

Activation
Provisioning

Creation of IMSI

8
Billing System

CA No.
BA No.
Billing Cycle
Credit Limit
Type of Service
provided
Date & Time of
Activation
Master Data of all
plans

MSC
CDR

SMSC
UDR

MMSC
UDR

VAS

Database
Vendor

Mediation
IMS

SGSN/
GGSN
IPDR