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Pinto Pm2 Ch06

Project management 2

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Osama Abd El Atty
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178 views15 pages

Pinto Pm2 Ch06

Project management 2

Uploaded by

Osama Abd El Atty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Project Team Building,

Conflict, and Negotiation

Chapter 6

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-1


Identify Necessary Skills
Building the
Identify People With Skills
Project Team
Talk to Potential Team Members

Negotiate with Their Supervisor Renegotiate with Top


Management

Success? No
Yes Success?
Yes No

Assemble the Team Build Fallback Positions


Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-2
Effective Project Teams

Clear Sense of Mission


Productive Interdependency
Cohesiveness
Trust
Enthusiasm
Results Orientation
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-3
Reasons Why Teams Fail
Poorly developed or unclear goals
Poorly defined project team roles &
interdependencies
Lack of project team motivation
Poor communication
Poor leadership
Turnover among project team members
Dysfunctional behavior

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-4


Stages in Group Development

1. Forming members become acquainted


2. Storming conflict begins
3. Norming members reach agreement
4. Performing members work together
5. Adjourning group disbands
Punctuated Equilibrium is a different model

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-5


Team Development Stages
Adjourn Convene
4. Performing
1. Forming
Trust Quiet
Flexible Polite
Supportive Guarded
Confident Impersonal
Efficient Business-like
High Morale High Morale
Productive Testing
Organized Infighting
Establish procedures Conflict over
Develop team skills control
Confront issues Confrontational
Rebuild morale Alienation
Personal agendas
Low morale

3. Norming 2. Storming
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-6
Achieving Cross-Functional
Cooperation
Superordinate Goals Task
Outcomes

Rules & Procedures


Cross-functional
cooperation
Physical Proximity Psycho-
Social
Outcomes

Accessibility

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-7


Building High-Performing Teams
Make the project team tangible
Publicity
Terminology & language
Reward good behavior
Flexibility
Creativity
Pragmatism
Develop a personal touch
Lead by example
Positive feedback for good performance
Accessibility & consistency

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-8


Virtual Project Teams
use electronic media to link members of a
geographically dispersed project team

How Can Virtual Teams Be Improved?


Use face-to-face communication when possible
Dont let team members disappear
Establish a code of conduct
Keep everyone in the communication loop
Create a process for addressing conflict
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-9
Conflict Management
Conflict is a process that begins when you
perceive that someone has frustrated or is
about to frustrate a major concern of yours.

Categories Views
Goal-oriented Traditional
Administrative Behavioral
Interpersonal Interactionist

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-10


Sources of Conflict

Organizational
Reward systems
Scarce resources
Interpersonal
Uncertainty
Faulty attributions
Differentiation
Faulty communication
Personal grudges &
prejudices

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-11


Conflict Resolution

Mediate defusion/confrontation

Arbitrate judgment

Control cool down period

Accept unmanageable

Eliminate transfer

Conflict is often evidence of progress!

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-12


Negotiation
a process that is predicated on a managers
ability to use influence productively

Questions to Ask Prior to Entering a Negotiation


1. How much power do I have?
2. What sort of time pressures are there?
3. Do I trust my opponent?

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-13


Principled Negotiation

1. Separate the people from the problem

2. Focus on interests, not positions

3. Invent options for mutual gain

4. Insist on using objective criteria

Getting to Yes Fisher & Ury

Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-14


Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall 6-15

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