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Walk-In Clinic Simulation: Team 14: Archit Agnihotri Jawed Karim Salman Asif Umer Iqbal

The team analyzed waiting and service times at a walk-in clinic to determine the optimal number of doctors. They modeled the clinic as a single queue with multiple servers. Assumptions were made about patient arrivals and service times. Analysis of the data showed that waiting and service times followed exponential distributions. Simulation with 2,000 data points estimated average waiting time at 22.14 minutes and average service time at 12.57 minutes. More data collection was recommended to improve accuracy.

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85 views13 pages

Walk-In Clinic Simulation: Team 14: Archit Agnihotri Jawed Karim Salman Asif Umer Iqbal

The team analyzed waiting and service times at a walk-in clinic to determine the optimal number of doctors. They modeled the clinic as a single queue with multiple servers. Assumptions were made about patient arrivals and service times. Analysis of the data showed that waiting and service times followed exponential distributions. Simulation with 2,000 data points estimated average waiting time at 22.14 minutes and average service time at 12.57 minutes. More data collection was recommended to improve accuracy.

Uploaded by

valvimore
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Walk-In Clinic

Simulation
Team 14:

Archit Agnihotri
Jawed Karim
Salman Asif
Umer Iqbal
Introduction

Medical attention and health care are two vital factors that influence one’s life. The
amount of time one spends waiting to see a doctor is at times boundless.

The objective of our project is to analyze the waiting and service time at a clinic for
a patient, in an attempt to find the optimal number of doctors working at different
times during the day.
Entrance

Reception

Waiting Lounge

Doctor 1 Doctor 2 Doctor 3

Departure
Data - Variables
Event Counter System State Output

Number of Patients at
Arrival time Cost per patient
arrivals Reception

Number of Patients in
Departure time
departures Waiting lounge

Number of Patients being


doctors Served
Assumptions
• Maximum capacity of the sitting area is K i.e. there cannot be more than K number of
patients waiting at any one time

• Maximum number of doctors is N (corresponding to the total number of doctors’ offices)

• We assume that patients have made no appointments with the doctor. Patients are served
on a first come, first serve basis.

• Patients arrive one at a time i.e. no groups of sick people

• One queue, multiserver system

• Patients arrive independent of each other

• The service time of all doctors is independent and identically distributed


Summary of waiting time
Mean 19.57

Var 571.19

Median 12.77

First Quartile 2.79

Third Quartile 23.55

Fourth Quartile 97.72


Summary of service time
Mean 12.72

Var 85.16

Median 13.1

First Quartile 3.56

Third Quartile 20.43

Fourth Quartile 30.94


Validation
Waiting times and Service Times follow exponential distribution.

Kolmogorov-Smirnov (K-S) test statistic

Sample means and variances using these values would not be adequate

Reliance on plots to determine the distribution


Waiting time plot
Wating time
120

100

80

60
Wating time

40

20

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Service time plot
Service Time
35

30

25

20

Service Time
15

10

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Simulation
• In order to improve the estimate of the average waiting
and service times, we simulated two thousand data
points

> mean(simulated.wait)

[1] 22.14312

> mean(simulated.serv)

[1] 12.57606
Preliminary Conclusion
Average waiting time follows an exponential distribution with mean
(19.57) – Minutes

Average service time follows an exponential distribution with mean


(12.72) - Minutes

Simulated mean for the waiting time - 22.14

Simulated mean for the service time - 12.57


Recommendations
Collect more data points to avoid sampling errors and improve accuracy

Visit walk-in clinics across the country in order to collect data which is unbiased

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