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Emotions

This document discusses emotions, their characteristics, types, and effects in organizations. It defines emotions as intense feelings directed at someone or something. Emotions are mental and physiological states associated with various feelings, thoughts, and behaviors. Plutchik's model of emotions identifies eight primary emotions - joy, trust, fear, surprise, sadness, disgust, anger, and anticipation - and their blends and opposites. The document notes that emotions play a vital role in organizations, with positive emotions enhancing performance and negative emotions hindering it. Emotional intelligence and emotional labor in the workplace are also briefly covered.

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Vinod Dhanapal
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379 views18 pages

Emotions

This document discusses emotions, their characteristics, types, and effects in organizations. It defines emotions as intense feelings directed at someone or something. Emotions are mental and physiological states associated with various feelings, thoughts, and behaviors. Plutchik's model of emotions identifies eight primary emotions - joy, trust, fear, surprise, sadness, disgust, anger, and anticipation - and their blends and opposites. The document notes that emotions play a vital role in organizations, with positive emotions enhancing performance and negative emotions hindering it. Emotional intelligence and emotional labor in the workplace are also briefly covered.

Uploaded by

Vinod Dhanapal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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w 

c Definition
c Characteristics of Emotion
c Types of Emotion
c Positive Emotions
c Negative Emotions
c Plutchikǯs model of emotions
c Effects of Emotions in an organization
c Conclusion
cEmotions are intense feelings directed towards
someone or something.

cAn emotion is a mental and physiological state


associated with a wide variety of feelings, thoughts, and
behavior
cMt is a mental and physiological state associated with a
wide variety of feelings, thoughts, and behavior.
cDirected towards a someone or something.
cAlways a result of environment of an individual.
cAre affected by values of an individual.
cMt has a powerful impact on memory
cEmotions are always started by an event or object
cSometimes emotions loose focus on the event or object
that started the feeling & dissipates to other events.
Types of Emotions
cPositive Emotions
cNegative Emotions
rPositive emotions are those which express a favorable
evaluation or feeling.

rExamples of positive emotions are Joy, Gratitude, Happiness


etc.
rNegative emotions are those which do not express a favorable
evaluation or feeling.
rô e term "Negative Emotions" implies all t ose emotions w ic
are negative in c aracter.
rThey prevent us from seeing and accepting the life situations
naturally
Plutchikǯs Model of emotions
J  



  

6 vance emotion Compose of... 6 vance opposite
Jasic emotion Jasic opposite
Joy
ptimism Anticipation©+ Joy
   
¦ove Trust Joy + Trust   
Fear
Submission Trust + Fear
  
Surprise
   
Awe Fear + Surprise
 
Sadness 
Disappointment Surprise + Sadness  
Disgust  
Remorse Sadness + Disgust 
Anger 
Contempt
Anticipation Disgust + Anger
©  ©

Aggressiveness Anger + Anticipation



Æ  

 
c Emotions play a vital role in organizations.
c Emotions can enhance the performance or hinder the
performance of Employees.
c Positive emotions can enhance the employee
performance.
Example- Mf a employee is in a calm and stable frame
of mind due to a content family life then he or she
would be more productive n committed towards the
organization.
c Negative emotions on the other hand can play as a
hindrance in the employee performance
Æ  
   
c Ms the ability to detect and manage emotional cues and
information.
c Mt is the ability of an person to
1.Be Self Aware
2.Detect emotions in others
3.Manage emotional cues and information
c Emotional Mntelligence plays an important role in job
performance.
c Emotionally intelligent people are most likely to be
effective in an organization.
Æ  

 
 

c A situation in which an employee expresses
organizationally desired emotions during
interpersonal transactions at work.
c Emotional dissonance is inconsistencies between the
emotions people feel and emotions they project.
Examples- Airhostesses to be cheerful, Doctors are
expected to be emotionally neutral.
c Emotional dissonance can take a toll on employees.
w   
c Emotions are a result of events or situations.
c Emotions play a vital role in day to day life and in
organizations.
c Emotions are affected by personal values and virtues.
w   
c Neutral Emotions never exists in an individual.
c Positive emotions are always productive and should be
always encouraged.
c Negative emotions most of the time will reduce
productivity and effectiveness of an individual, so they
should always be kept in a check.
c Emotions as long as human life exists will play a vital
role in day to day life as well as organizations.
6 
 

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