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Effective Listening: Prof. Arun Mishra

The document discusses effective listening, including defining listening as accurately receiving and interpreting messages, outlining the listening process and different types of listening. It also identifies common barriers to effective listening and provides some simple techniques like concentrating, not interrupting, and summarizing to improve listening skills which are important for employability. Good listening can be learned through practice and training.

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Arun Mishra
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381 views10 pages

Effective Listening: Prof. Arun Mishra

The document discusses effective listening, including defining listening as accurately receiving and interpreting messages, outlining the listening process and different types of listening. It also identifies common barriers to effective listening and provides some simple techniques like concentrating, not interrupting, and summarizing to improve listening skills which are important for employability. Good listening can be learned through practice and training.

Uploaded by

Arun Mishra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Effective Listening

Prof. Arun Mishra


Assistant Professor
Oriental College of Management
arunjimishra@gmail.com
Learning outcomes
• Understand what we mean by listening
• Why listening skills are important, from an
employability perspective
• Identify key reasons why we often fail to listen
effectively
• Adopt simple listening techniques to ensure
that you listen effectively
Listening
• Listening is the ability to accurately receive and
interpret messages in the communication process.

Hearing Listening

To perceive sound To concentrate on


via the ear hearing something;
heed or pay attention to
The Listening Process
• Listening is composed of six distinct components
▫ Hearing: The physiological process of receiving
sound and/or other stimuli.
▫ Attending: The conscious and unconscious process
of focusing attention on external stimuli.
▫ Interpreting: The process of decoding the symbols
or behavior attended to.
▫ Evaluating: The process of deciding the value of
the information to the receiver.
▫ Remembering: The process of placing the
appropriate information into short-term or long-
term storage.
▫ Responding: The process of giving feedback to the
source and/or other receivers.
Types of Listening
• DISCRIMINATIVE LISTENING
• EVALUATIVE LISTENING
• SELECTIVE LISTENING
• PRETENCE LISTENING
• INTUITIVE LISTENING
• ACTIVE LISTENING
Barriers to Effective Listening
• Interrupting – knowing the answer
• Trying to be helpful
• Seeing discussion as competition
• Distraction - red flag words – emotional
triggers
• Gap searching
Simple listening technique
• Listen
▫ Don’t interrupt
▫ Let the speaker finish
▫ Concentrate on what is being said and how it is
being said
▫ Make notes if this helps
▫ Show the speaker that you are listening
• Question
VIDEO
▫ Check understanding
• Summarise
▫ Paraphrase what the speaker has just told you
Conclusion
• Listening is our primary communication
activity.
• Our listening habits are not the result of
training but rater the result of the lack of
training.
• Most individuals are inefficient listeners
• Inefficient and ineffective listening is
extraordinarily costly
• Good listening can be Learned
• Practice Active Listening

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