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Customer Delight

The document discusses the importance of customer delight and satisfaction at the front office of a business. It states that customers are the most important part of any business and should not be seen as outsiders or interruptions. Delighting customers brings them back and creates opportunities for new customers as well. Some key aspects of customer delight mentioned include treating customers like kings, providing value, a warm welcome, customized services and information, and creating a memorable experience to encourage return visits.

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safi516
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258 views19 pages

Customer Delight

The document discusses the importance of customer delight and satisfaction at the front office of a business. It states that customers are the most important part of any business and should not be seen as outsiders or interruptions. Delighting customers brings them back and creates opportunities for new customers as well. Some key aspects of customer delight mentioned include treating customers like kings, providing value, a warm welcome, customized services and information, and creating a memorable experience to encourage return visits.

Uploaded by

safi516
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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CUSTOMER DELIGHT AT

FRONT OFFICE
“A happy customer tells a
friend; an unhappy
customer tells the world.”
The most important person in any business.

Is not dependent on us. We are dependent on

them.

Is not an interruption of our work, but the

purpose of it

Is part of our business – not an outsider.

Does us a favor when they come in.

We aren’t doing them a favor by serving them.


It is an art where you anticipate the
need of your customers, provide
solutions to them before they ask
and where you are observing to see if
new and/or additional expectations
are about ready to be required.
Which need to be looked into
Brings customers coming back for more.

Creates opportunities for new customers to come.

It distinguishes you from the rest.

 It allows you to sell your product or service for more


money than the competition.

 It allows you to make more return on your investment.

 It allows you to reward your employees/ stakeholders.


 Should be treated like a king
 Value for money
 Smooth and comfortable transit
 Warm welcome
 Prompt check in
 Orientation of the property & the city
 Customized Itinerary
 Glitch less bell desk
 Readily available information on products & services
 More than ready to help
 Information on grievances handling
 Preferably one point of contact for services
 Fond farewell
 Reason to visit again
Residents

 Free Individual Traveller


 Group Individual Traveller

Non-Residents

Purpose of visit
Leisure
Business/ Conference
Yes!!
 CONCIERGE
 Dedicated
 Saves time
 Smooth operations
 WOW effect

 CUSTOMISED ITIENERIES
 Half / one / two day tailor made tours
 Handouts with Ista branding
• MORE CUSTOMISED
• ECONOMICAL
• SHORT TRIP CAR CHARGES

CAR Railway Airport/ Golden


station/ Distance temple
Distance drop/Distance

Innova 585/6 km 1070/18km 745/5.5km

Corolla 916/6km 1666/18km 1158/5.5km


• Part of boutique
• Handy souvenirs
 FINEST EXPERIENCE

 SOUVENIER FOR LONG STAYING/ REGULAR


GUESTS
 GOLDEN TEMPLE REPLICA WITH ISTA
BRANDING
 TOURISM HANDBOOK TO BE PROCURED
FROM THE TOURISM DEPARTMENT

 ENCASH THE YOGA LEGACY OF ANANDA IN


THE HIMALAYAS
CENTER POINT OF OUR REVENUE

Make it very special

Special Status to Ista Select Members

Siropas

Express Darshan

Tie up with Information Centers


Memorable experience
for Ista guests.

VIP passes for all guests


Shuttle service for
Wagha Border

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