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Quality of Work Life

This document defines quality of work life (QWL) and outlines its importance and measurement. QWL refers to how favorable or unfavorable a work environment is for employees. It discusses reasons for studying QWL like isolation, rules/hierarchy, long hours, and changing workforce needs. Key aspects of QWL include health, work hours, pay, and employee involvement. Improving QWL can increase satisfaction and productivity while decreasing absenteeism and turnover. Strategies include recognition, growth opportunities, respect, empowerment, and work-life balance. QWL is measured using scales that assess job satisfaction, well-being, stress, control, and home-work interface.

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Marc Eric Redondo
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105 views13 pages

Quality of Work Life

This document defines quality of work life (QWL) and outlines its importance and measurement. QWL refers to how favorable or unfavorable a work environment is for employees. It discusses reasons for studying QWL like isolation, rules/hierarchy, long hours, and changing workforce needs. Key aspects of QWL include health, work hours, pay, and employee involvement. Improving QWL can increase satisfaction and productivity while decreasing absenteeism and turnover. Strategies include recognition, growth opportunities, respect, empowerment, and work-life balance. QWL is measured using scales that assess job satisfaction, well-being, stress, control, and home-work interface.

Uploaded by

Marc Eric Redondo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Quality of

Work Life
OUTLINE / OBJECTIVES
• What is Quality of Work Life (QWL)?
• Reasons for Study of QWL
• Scope of QWL
• Importance and Significance
• Problems Arising QWL
• Strategies in Improving QWL
• Measurement
Definitions of Quality of Work Life

• Quality of work life (QWL) refers to the


favourableness or unfavourableness of a job
environment for the people working in an organisation.

• The QWL as strategy of HRM has assumed increasing


interest and importance. Many other terms have come
to be used interchangeably with QWL such as
‘humanisations of work’ ‘quality of working life,
‘industrial democracy’ and ‘participative work’.

• It was in the year 1970 that the idea of QWL was


conceived in the American Research Journals.
Definitions of Quality of Work Life

• “QWL is a process of work organisations which


enable its members at all levels to actively;
participate in shaping the organizations
environment, methods and outcomes. This value
based process is aimed towards meeting the twin
goals of enhanced effectiveness of organisations and
improved quality of life at work for employees. ”
-- The American Society of Training and
Development
Reasons for Study QWL
1.Division of work and specialisation has made the
workers socially isolated from their fellow workers
2.Overdependence on rules, procedures and hierarchy
has made the workers just like various parts of the
machine
3.In many organisations, workers are working 14 to
15 hours a day against the accepted norms of 8 to 9
hours
4.Burnout, work-stress, health hazards, monotony etc
are the natural offshoots of the modern way of life
Reasons for Studying QWL
5. Many organisations are keeping employees on
temporary or adhoc basis
6. Globalisation has lowered national boundaries and
mobility of workers has increased causing great changes
in the work environment at factories and offices
7. The changing workforce of literate workers is more
concerned with non- economic aspects such as self-
respect, recognition, flexi-hours and organisational
privacy etc.
8. Conflicts can be prevented if workers enjoy better QWL
Three Major Parts of QWL
• Occupational health care

• Suitable working time

• Appropriate salary
Important Aspects of QWL
1.Recognition of work life issues
2.Commitment to improvement
3.Quality of work life teams
4.Training to facilitators
5.Conduct focus groups
6.Analyze information from focus group
7.Identify and implement improvement opportunities
8.Flexible work hours
9.Autonomy to work
Significance of QWL
1.Decrease absenteeism and increase turnover
2.Less number of accidents
3.Improved labour relations
4.Employee personification
5.Positive employee attitudes toward their work and
the company
6.Increased productivity and intrinsic motivation
7.Enhanced organizational effectiveness &
competitive advantage
8.Employees gain a high sense of control over their
Problems Arising QWL
1.Poor reward and recognition
2.Dead-end jobs
3.Managing by intimidation
4.Negative working environment
5.No job security
6.Negative attitude
Strategies in Improving QWL
Reward and Recognition
Growth Opportunities
Respect and Boosting Self Esteem
Vision and Get Supported
Mutual Commitment
Good Working Environment
Empowerment
Hiring the Right People
Work/Life Balance
Out of the Way Help
Measuring Quality of Work Life
Brief Index of Affective Job Satisfaction (BIAFJS)

Work-Related Quality of Life scale (WRQoL)


Job & Career Satisfaction (JCS) scale
General well-being (GWB) scale
Stress at Work (SAW) sub-scale
Control at Work (CAW) subscale
WRQoL Home-Work Interface (HWI) scale
THANK YOU!!

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