ch02 - PPT - Competitiveness, Strategy, and Productivity
ch02 - PPT - Competitiveness, Strategy, and Productivity
Competitiveness,
Strategy,
and Productivity
McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved.
Competitiveness:
2-2
Businesses Compete Using
Marketing
Identifying consumer wants and needs
Pricing
Advertising and promotion
2-3
Businesses Compete Using
Operations
Product and service design
Cost
Location
Quality
Quick response
2-4
Businesses Compete Using
Operations
Flexibility
Inventory management
Supply chain management
Service and service quality
Managers and workers
2-5
Why Some Organizations Fail
2-6
Why Some Organizations Fail
Too much emphasis in product and
service design and not enough on
improvement
Neglecting investments in capital and
human resources
Failing to establish good internal
communications
Failing to consider customer wants and
needs
2-7
Productivity
Productivity
A measure of the effective use of resources,
usually expressed as the ratio of output to
input
Productivity ratios are used for
Planning workforce requirements
Scheduling equipment
Financial analysis
2-8
PRODUCTIVITY
Outputs
Productivity =
Inputs
2-10
WHY PRODUCTIVITY MEASUREMENT IS
NEEDED …
• Used to track performance over time
• Allows managers to judge performance
• To decide where improvements are needed
• Judge the performance of the entire industry
• Judge the productivity of a country as a whole
• Serve as scorecards of the effective use of resources
• Productivity relates to competitiveness
• National productivity relates to nation’s standard of living
2-11
PRODUCTIVITY GROWTH
84 - 80 X 100 = 5%
80
2-12
Examples of Partial Productivity Measures
Table 2.5
2-14
EXAMPLE 02
1 300 6 45
2 338 7 46
3 322 7 46
2-15
Example 3
MFP = Output
Labor + Materials + Overhead
2-17
Factors Affecting Productivity
Capital Quality
Technology Management
2-18
Other Factors Affecting Productivity
Standardization
Quality
Use of Internet
Computer viruses
Searching for lost or misplaced items
Scrap rates
New workers
2-19
Other Factors Affecting Productivity
Safety
Shortage of IT workers
Layoffs
Labor turnover
Design of the workspace
Incentive plans that reward productivity
2-20
Improving Productivity