T24 Customer

Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
 Learning Objectives
T24 Customer > Learning Objectives
Objectives

Importance of Customer Records in T24

Features of the Customer Module

Linkage to Static Tables

Different Types of Customers and Creation of Records

Mandatory and Optional Details

Enquiries
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Purpose of a Customer Record
T24 Customer > Purpose and Importance of a Customer Record

 It holds basic and descriptive information of a customer.

 Only one record should exist for each customer.

 It can be created as soon as essential details are available.

 Additional details can be added at any time.

 Should be opened first as basis for any transaction with the

customer.
 The customer record is linked to all of his transactions.

 A customer record -once created- remains forever.

T24 Customer
T24 Customer > Purpose and Importance of a Customer Record

Information
Customer
Non – financial details:
 Address
 Signature
 Mandate Account Based Transactions Contract Based Transactions
 KYC (Know Your Customer)

Services

Customer wise position and profit can be derived from services rendered
 Customer
T24 Customer
T24 Customer > Purpose and Importance of a Customer Record

Business

Create a Customer Record prior to any business activity with the customer
 Accounts and contracts are linked to the customer
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Different Types of Customers
T24 Customer > Different Types of Customers

 The Customer Application is a T24 core application which holds

customer information.

 Customer wise position regarding services rendered; income

earned and expenses incurred can be obtained.

 Customer records are created and maintained for:

 Clients, e.g. Private and Corporate
 Agents, e.g. Other Banks, Brokers
 Counterparties, e.g. Other Banks, Retail and Corporate
Different Types of Customers
T24 Customer > Different Types of Customers

 A bank can open a prospective customer record.

 Minimum data required to be filled up:
• Full Name, Short name, Mnemonic, Sector, Language.

 Prospect Customer may be allowed business activity with the bank.

 Choice is available in the COMPANY table:
• If allowed, when business activity is initiated, the prospect customer

will be treated as an active customer.

• Otherwise, the customer type should be set as ‘Active’ before
initiating any activity.
Different Types of Customers
T24 Customer > Different Types of Customers

 Time frame for removing details of prospective customers is

definable in the COMPANY Table.

 All these features are available if the CRM module is installed.

Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Static Tables
T24 Customer > Static Tables

Custo
mer
Custome
r Status

Industr
Sector
y

Dept.
Countr
Acct.
y Officer

Target
Static Tables
T24 Customer > Static Tables

CUSTOMER.STATUS
SECTOR

Status
Preferential
INDUSTRY charges and
reports

Occupation
Customer
DEPT.ACCT.OFFICER
COUNTRY Nationality and Residence

TARGET
Dealing Officer
Marketing
Strategy
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Mandatory Details
T24 Customer > Mandatory Details

 ID
 Unique and up to 10 digits.

 Given Name or Family Name

 Only required if the CRM Module is installed.

 Full Name
 Will be used to form the address of the customer.

 Short Name
 Multilingual. Used for online enrichment.

 Customer Mnemonic
 Alternative ID.
 Memory aid and unique.
 Can be used in place of the Customer ID in any T24 application.
Mandatory Details
T24 Customer > Mandatory Details

Gender and Title

 This information is required by the CRM Module.

For a chosen Sector it is possible to default values for:

 Account Officer, Industry, Target, Customer Status, Nationality and Residence.
 To be predefined in the CUSTOMER.DEFAULT table.

Language
 Language for correspondence.

Address Details (tab ‘Physical Address’)

 Address details for correspondence.
 Used as default first print address.
 System maintains details in DE.ADDRESS .
 Only mandatory if defined so in the CUSTOMER.DEFAULT table.
 Creating a Prospect Customer
T24 Customer > Mandatory Details
Workshop

Menu Navigation

 Use User Menu > Customer > Create Prospect

Create a prospect customer record.
 Navigation and Create Customer Record
T24 Navigation > Accessing and Creating Records

Instructions
Workshop

 Use User Menu > Customer > Create Prospect

 Create a Prospect Customer

Notice that the customer number (=ID) is automatically generated.

 Complete the following basic details:

You can click on any field name to look at the help text.

 ‘Short Name’, ‘First Name’, ‘Last Name’.

 ‘Mnemonic’: an alternative easy and unique customer reference.
(Note: no spaces in between characters).
 ‘Gender’
(Note: when you choose the gender you have to choose a title,
too).
 ‘Sector’, ‘Industry’, ‘Target’, ‘Nationality’ and ‘Residence’.
 Fill in other details like the ‘Street name’ and ‘Phone Number’.
 Commit the record.
 Solution - Creating a Prospect Customer
T24 Customer > Mandatory Details
Workshop
 Creating a Prospect Customer
T24 Customer > Mandatory Details
Workshop

Menu Navigation

 Use User Menu > Customer > Activate Customer

Activate the prospect customer record that you have
created in the previous workshop.

Instructions

 Change the Customer Type from ‘Prospect’ to

‘Active’.

 Commit and get the record authorised.

 Solution - Activating a Prospect Customer
T24 Customer > Mandatory Details
Workshop
 Creating a Prospect Customer
T24 Customer > Mandatory Details
Workshop

Menu Navigation

 Use User Menu > Customer > Corporate Customer

Create a customer record for a company called ABC
International.

Instructions
 Choose suitable values for:
 ‘Sector’, ‘Industry’, ‘Target’, ‘Nationality’ and
‘Residence’.

 Choose these options in the according fields:

 ‘Account Officer’ number 61
 ‘Customer Status’ as ‘Corporate - Medium’

 Fill in the address.

 Commit the record.

 Solution - Creating a Corporate Customer
T24 Customer > Mandatory Details
Workshop
 Creating an Individual Customer
T24 Customer > Mandatory Details
Workshop

Menu Navigation

 Use User Menu > Customer > Individual Customer

Create a customer record for yourself.

Instructions

 Complete the basic mandatory details.

 Choose ‘Sector’ 1001, applicable for Individuals, and validate.
 Change the defaulted values in the following fields:

 ‘Account Officer’, ‘Nationality’ and ‘Residence’

as applicable to you.
 Type the address details on the ‘Physical Address’ tab.
 Commit the record and get it authorised.
 Solution - Creating a Customer Record
T24 Customer > Mandatory Details
Workshop

Post-it
Post-it

Values of Industry, Target,

Customer Status,
Nationality, Residence and
Account officer are
defaulted
 Solution - Creating a Customer Record
T24 Customer > Mandatory Details
Workshop
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Optional Details
T24 Customer > Optional Details

 Identification Documents
 Legal Identification Type, Identification Number and other details.
 More than one document can be recorded in the multi value fields.

 Relationship Details
 Relation Code and Relation Customer.
 System indicates Reverse Relation.
 Possible to indicate multiple relationships.

 Role of Relation Customer

 Authorised Signatory, Power of Attorney, etc.
 Data defined first in the application EB.ROLE.
Optional Details
T24 Customer > Optional Details

 Relation Delivery
 Used to specify what delivery address to be used for linked customer.

 Liability Customer
 Group Lead to whom the credit and limits of members are consolidated.

 Customer Rating (on top of the screen)

 Rating on the customer given by credit rating agencies.

 Major information for CRM from Customer records include

further details:
 Previous Name, Dependents.
 Spoken Language.
 Other Nationality, Domicile Details.
 Past Time.
Optional Details
T24 Customer > Optional Details

 Financial Details
 Useful for Client-Bank relationship for cross selling and campaign
management.
 Personal data on employment details.
 T24 can provide Single Customer view of all these and more.

 Residential Details
 Residential status and residence type can be recorded.
 Used as additional information of the customer.

 Communication Details
 Types of communication like alerts, new product updates, campaign.
 Preferred method of contact like Branch, Internet Banking, E-mail, etc.
Optional Details
T24 Customer > Optional Details

 KYC Details
 Details on KYC norms like latest review dates and next review dates.

 Contact Details
 Date of first contact and Introducer name.

 AML Details
 Details on AML should be entered.

 Other Details
 Issue of Cheque, Tax ID.
 Secondary Officer (on top of the screen).
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
KYC
T24 Customer > KYC

 Before a customer record is opened, the banks completes the KYC

formalities:
 Customer Introduction Details.

 It is possible to link the KYC ID to the customer record through

enquiry.
 Creating a Prospect Customer
T24 Customer > Mandatory Details
Workshop

Menu Navigation

 Use User Menu > Customer > KYC > Create KYC
Create the KYC.

Instructions

 Type a ‘Relationship Name’.

 Choose suitable values for ‘Relationship Manager’ and

‘Account Manager’.

 Select ‘Relationship Details’ as ‘New Customer’.

 Select ‘How Introduced’ as ‘Walk-In Customer’.

 Commit the record.(Copy the KYC ID that is generated).

 Solution - Creating a KYC
T24 Customer > KYC
Workshop
 Creating a Prospect Customer
T24 Customer > Mandatory Details
Workshop

Menu Navigation

 Use User Menu > Customer > Amend Customer

Retrieve the customer record you created earlier.

Instructions

 Input the KYC ID you have created in the previous

workshop in the ‘KYC’ tab.

 Commit and get the record authorised.

 Solution
T24 Customer > KYC
Workshop
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Customer – Duplicate Checking
T24 Customer > Duplicate checking of Customer

EB.DUPLICATE.TYPE

 Rules for checking whether a customer record is

likely to be a duplicate of another customer record.

 ID is alpha numeric. Can be designed to reflect

nature of rules.

 Application for which duplicate check is

intended
should be indicated in APPLICATION field.
Customer – Duplicate Checking
T24 Customer > Duplicate checking of Customer

 Field values that are to be compared for determining whether the transaction
is duplicate or not are indicated in Multi Value Fields.
 If Name and Post Code are indicated, a transaction will be termed as duplicate, if
its name as well as post code are the same as of another customer record.

 The ID of EB.DUPLICATE.TYPE should be attached to the

CUSTOMER.DEFAULT application for a given sector.
Customer – Merging Duplicates
T24 Customer > Duplicate checking of Customer

 Duplicate customer records can be merged in T24:

 Links the duplicate customer records together.
 New fields are added to the CUSTOMER application for merging and unmerging.
 Unmerged field used for unmerging customers.

 Below customer 111449 is merged with customer 111446

 Here we see how customer 111446 is updated by T24

Field ALT.CUS.ID in original customer updated automatically
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Creation of Customer Records
T24 Customer > Opening a Bank Customer Record

 Choose suitable Sector:

 Pre defined in ACCOUNT.CLASS application
as BANK.

 Customer with such sector will be regarded

as Bank in other applications.
• Validated in Nostro Account opening, Funds
transfers for Banks.

 AGENCY record can then be created:

 Useful for Standard settlement instructions with
this Bank.
 Useful for routing settlement instructions.
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Customer 360 View
T24 Customer > Customer 360° View

Provides 360 degree view of customer in the form of customer position enquiry

Credit Information

Non Financial
Information
Stock Holdings

Account
Balances Note
Note
Post-it
It is also possible for T24
to interface Customer
Arrangements information from other
systems.
360 Degrees View of Customer
T24 Customer > Customer 360° View

 T24 currently provides a 360° degree view of the customer in the

form of an enquiry of the Customer Position.

 Details of all limits, collaterals, loans, securities, etc. of this

customer are displayed.

 The user of T24 may be running a

combination of T24 modules and non-T24 systems for their
products but maintain all their customer records in T24.

 In such a scenario T24’s customer position should be showing a 360°

view of the customer with arrangement balances from both T24 and
non-T24 modules.

 Possible to drill down by means of an Enquiry using

CUS.POS.ENQ.PARAM file.
Agenda
T24 Customer

01 Learning Objectives

02 Purpose and Importance of a Customer Record

03 Different Types of Customers

04 Static Tables

05 Mandatory Details

06 Optional Details

07 KYC

08 Duplicate checking of Customer

09 Opening a Bank Customer Record

10 Customer 360° View

11 Enquiries
Enquiries
T24 Customer > Enquiries

 Customer wise details:

Customer
Details  Further drill down to view the customer overview
and customer details.

 Details of a prospect customer:

Prospect
search  Further drill down to view the record and to
activate customer record.

 Customer wise details:

Customer
List  Further drill down to view customer details.
Enquiries
T24 Customer > Enquiries
Quiz

5) Is it mandatory to
1) Can we create a create KYC only after
record for a prospect receiving all information
customer even from the Customer?
before entering into
business with him?

4) Is it possible to
do business with a
Prospect customer
2) Name one in T24?
mandatory field in
the CUSTOMER
application?
3) What is
CUSTOMER.
DEFAULT?
What is the ID
for it?
 What Did We Learn?
T24 Customer
Conclusion

Features of Customer Module.

Static Tables

Creating Customer records

Enquiries
 Contact Us

For training Enquiries

university@temenos.com

Thank You

NOTICE 
These training materials are the copyrighted work of Temenos Headquarters SA and other companies in the TEMENOS group of companies (The Copyright Owner). The
training materials contain protected logos, graphics and images.  Use of the training materials is restricted solely for use by licensed end users, partners and employees.
Any un-licensed reproduction by any means, redistribution, editing, transformation, publishing, distribution, or public demonstration of the training materials whether for
commercial or personal gain is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent
possible. Such training materials shall not be represented, extracted into or included in part, or in whole, as part of any other training documentation without the express
permission of the Copyright Owner, which must given in writing by an authorised agent of the Copyright Owner to be valid. Where such permission is given a clear and
prominent notice must be displayed on any and all documentation accrediting the Copyright Owner with having copyright over the materials.  End-user licenses will in no
event contain permissions extending the use of these training materials to third parties for commercial training purposes.
Without limiting the foregoing, copying or reproduction of the training materials in part or in whole to any other sever or location for further reproduction or redistribution is
expressly prohibited, unless such reproduction is expressly licensed by the Copyright Owner.
Copyright © 2010 Temenos Headquarters SA