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Case Study: Procter and Gamble Collaboration With Cisco Telepresence

P&G is a large consumer products company that relies on collaboration and innovation. It implemented Cisco TelePresence to simplify collaboration across its global operations. This improved connectivity between employees and partners, avoided travel costs, and reduced decision times. P&G saw high utilization of video studios, improved approval ratings, and reliable performance from Cisco's technology and services. The solution provided a strong ROI and increased productivity while strengthening customer relationships. P&G plans to continue leveraging Cisco's expertise to focus on business goals.

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Neetu Baral
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106 views17 pages

Case Study: Procter and Gamble Collaboration With Cisco Telepresence

P&G is a large consumer products company that relies on collaboration and innovation. It implemented Cisco TelePresence to simplify collaboration across its global operations. This improved connectivity between employees and partners, avoided travel costs, and reduced decision times. P&G saw high utilization of video studios, improved approval ratings, and reliable performance from Cisco's technology and services. The solution provided a strong ROI and increased productivity while strengthening customer relationships. P&G plans to continue leveraging Cisco's expertise to focus on business goals.

Uploaded by

Neetu Baral
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CASE STUDY

PROCTER AND GAMBLE COLLABORATION


WITH CISCO TELEPRESENCE
PROCTER & GAMBLE (P & G)
• Procter & Gamble (P & G) is the largest manufacturer of consumer products
• One of the top 10 largest companies by market capitalization
• Founded in 1837, headquartered in Cincinnati , Ohio by William Procter and James
Gamble
• Mainstay in American business for over 150 yrs.
• Known for Successful brands, introducing new products and maintaining popularity
• Pampers, Tide, Bounty, Folgers, Pringles Charmin, Swiffer, Crest , food, beverages and
many more
• $66.8 billion in sales and $14.8 billion profit by 2018
BUSINESS OPERATIONS
Three main units -
• Beauty care
• House hold care
• Health and well being

Others -
• Baby care
• Pet care
• Grooming segment
BUSINESS GOALS
Three main focuses –
• Maintaining popularity of existing product
• Developing new related products
• Innovating and introducing new products from
scratch
MARKET COMPETITORS
• Unilever is the most remarkable competitors
CHALLENGES

Staying Connected
• Critical to fostering innovation and market success
• Borderless network.
Simplifying Collaboration
• Updating traditional communication methods to new and

advanced ones.
• Poor audio quality and low video resolution resulted in low

adoption and utilization of the videoconferencing rooms.


Implementation Complexity

• Innovative ways to improve video communication

• Major obstacles: complexity and network readiness

• Need for extensive preparation to help ensure optimized, low-latency

connectivity to all locations


SOLUTIONS

• Implementation of Cisco Tele-Presence solution.


• Cisco Tele- Presence Solution is a virtual meeting
solution that creates unique “in person” experience.
• Use of Cisco service for planning, design,
implementing and remote management.
• Use of Cisco business video system, including Cisco
Tele-Presence.
RESULTS

Empowered Global Collaboration


• Connections between employees, partners, customers, and
suppliers have improved.
• P&G has avoided thousands of flights and saved millions of dollars in
travel costs.
• Reduce decision-making time from days to minutes.
Simplified Communication and Collaboration
• Studio usage reached more than 80-percent utilization in some
locations.
• Approval rating of the new technology was a 9 out of 10.

Improved Access to Innovators


• Online portal for open innovation, where anyone, anywhere, can
submit their innovation ideas.
Reliable High Performance
• High availability and reliability are inherent in the Cisco Tele
Presence technology.
• The Cisco Tele Presence Optimization Service continues to analyze
and engineer the network.

Retaining Control and Quality


• By leveraging Cisco’s expertise, P&G retains control of the network,
enabling the company to stay focused on business.
Solid Return on Investment

• Achieved $4 in benefits for every dollar spent on Video


Collaboration Studios.
• Avoided the cumulative costs of establishing training, and
equipping its own management staff.
• Increases employee productivity
• Strengthen relationships with customers and suppliers
NEXT STEPS

• Cisco with P &G delivering Quality of collaboration.


• “ We have seen a dramatic change in terms of what we have
been able to deliver and I think that only gives us a glimpse of
what is possible” ( p & g vice president of external strategic
alliance)
RECOMMENDATIONS

• Cloud computing to save documents and files.


• Big data Manipulation to gain and analyze customer
feedbacks.
• Expand e commerce operations.

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